Name: Hotel Boutique Negresco Plaza Mayor
Address: Calle Del Conde De Romanones, 8 (5âº Planta), Madrid, ES

10/10

Exceptional

03 Aug 2026

Karim

Clean room, helpful staff

10/10

Exceptional

28 Jul 2026

Paul

Excellent location. If you want accommodation only without the usual hotel amenities (no kettle, no fridge) then this is ideal. Something to consider: it is almost impossible to find initially. I arrived around approx 23:30 after a flight delay and took an Uber from the airport. The driver dropped me off at the address but it did not look like a hotel. It was a large locked doorway leading to apartments. I asked in a hotel next door for directions but they had never heard of it. I did the same in a hostel immediately opposite and they too had never hear of it and confirmed that the address I had was an apartment block. I then asked a couple who were leaving the address where the hotel should be and they too had never heard of it or any hotel. Eventually as taxi-driver pointed out a sign above the door with the hotel name, the size of a postage stamp (slight exaggeration). I still couldn't get it though b

10/10

Exceptional

25 Jul 2026

Angel

The property was in a very convenient location and was very comfortable. The value you get is incredible!

10/10

Exceptional

23 Jul 2026

Hayan

The hotel was clean and close to many sites. Many restaurants nearby and walking distance to Gran Vía.

10/10

Exceptional

22 Jul 2026

Juliana M. Padilla

Excelente servicio, muy amables y atentos, respondieron a mi reseña de check-in y se aseguraron de que estuviese comoda en todo momento. Buen servicio de limpieza y ubicación centrica. Sin duda alguna volvería. Unas vistas muy bonitas desde mi habitacion.

Self

10/10

Exceptional

14 Jul 2026

Clive David

Was wary about the star rating when I booked this but was pleasantly surprised. Everything about the hotel was great from the helpful staff checking in to the assistance with an early morning taxi on departure. I have stayed in much much worse hotels with a supposedly higher rating. Highly recommend.

Friends

8/10

Excellent

13 Jul 2026

beverly

Comfy beds
Good aircon
No coffee or tea facilities or water in room.
Great location

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

Richard

Difficult to get in and out at first as was all coded, but good location and great view with decent amenities

Partner

10/10

Exceptional

09 Jul 2026

Jomayra

Excellent service! They were very helpful with the check-in process even when I arrived way early to the checkin time. The room was clean and perfect for me. It is walking distance for most of the main spots in Madrid. I will stay again, hopefully soon. I love Madrid!

Self

10/10

Exceptional

04 Jul 2026

jose

Good place

Self

10/10

Exceptional

03 Jul 2026

Rita

Excellent location near from many interest places. Plaza Mayor, Barrios de las Letras. I really stayed again in this place.

Self

8/10

Excellent

01 Jul 2026

Lourdes

Rooms clean. AC really good. Tiny elevator. No iron.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Melissa

Was confusing at first because I expected to walk into a hotel from the beginning. But it is located inside an apartment building on 5th floor. It was very modern newly upgraded. Quiet . New AC. Great for solo traveling. Perfect location. Middle of everything or metro and buses right next to hotel: The only issue was there was no coffee maker:

Self

10/10

Exceptional

29 Jun 2026

Ismael

Loved it all, very good placement and nice staff (checked us in earlier) 2min walk to the metro!
Would recommend!!

Partner

8/10

Excellent

27 Jun 2026

Melody

Easy to reach by metro. Entry doors were a bit difficult. Area is convenient for nearby Lidl and Carrefour 24/7 shops. Also walking distance to many tourist sites. Would really have liked an electric kettle and coffee/tea cups; this is a great comfort for many caffiene addicts!

Self

10/10

Exceptional

23 Jun 2026

Sumayata

The hotel is located in an apartment complex so the entry can be quiet tricky. The rooms aren’t sound proof so it can be a bit disturbing at night. But 10/10 for the location it is very central and I have done the city tour in one day walking!

Self

10/10

Exceptional

21 Jun 2026

Alexander

The room was amazing, it was clean, had AC, and was comfortable.

Family

10/10

Exceptional

17 Jun 2026

Kenneth

Estuvo todo exelente

8/10

Excellent

15 Jun 2026

Awilda

Muy céntrico y limpio

Self

10/10

Exceptional

14 Jun 2026

Ana

Arriving was awkward and confusing because i received incomplete access instructions and there was no one at reception to receive/help me. That aside, I loved the hotel, the staff and the location. Seriously, the staff deserves a 20/10. I would absolutely stay here again!!!

Partner

10/10

Exceptional

14 Jun 2026

Anne

Great location. Friendly helpful staff let me leave bags early. Clean and quiet. Air conditioning.

Family

8/10

Excellent

14 Jun 2026

Franklyn

Muy buena ubicación, está cerca de todo

Partner

8/10

Excellent

10 Jun 2026

Georgia

The hotel is well located and reasonably priced. The staff was pleasant but not always there. The rooms were fine. Check-in was a bit challenging because we arrived after staff left for the day and we found the instructions we got were confusing. However, we figured it out and all was well.

Friends

10/10

Exceptional

08 Jun 2026

Rio Rose

Room and hotel is so clean when we arrived, staff is available cause we checked in at 3pm. Note that they don’t always have staff in the front, but they are always available in the screen provided in the main door. Staff are available in person during morning and at night. Felt extremely safe and relaxed in this hotel. We truly enjoyed our stay and we will definitely come back. Access to the property is easy too when you learned how to properly access everything. You have to get the code from the link that they will sent you and use that code to access main doors and rooms. Hotel rooms can be locked as well so it’s safe and nice. Water pressure is good, but don’t waste hot water for nothing. Muchas gracias Hotel Negresco!

Partner

10/10

Exceptional

08 Jun 2026

Sion Tomos

Good, clean accommodation. Good location.

Self

10/10

Exceptional

02 Jun 2026

Monica

Hola el hotel tiene una ubicación perfecta y la habitación hermosa además de toda la gente que trabaja allí muy amables

Family

8/10

Excellent

31 May 2026

Socorro

The room we rented was quite big and comfortable. Location is close to Plaza Mayor and there were lots of restaurants not in the vicinity but about a 5 minute walk away. Would have been nice to have a coffee maker in the room or at least by reception

The only problem we had was that we were not told that the hotel was on the fifth floor of the building. Luckily there was someone there that told us where it was.

Family

10/10

Exceptional

27 May 2026

Dan

The Hotel itself is very nice, clean and organized. The only thing that I can comment about is there is no big visible sign on the name of the Hotel in front, albeit there is a small one but if you are not detail oriented, you will miss the sign.

Our stay otherwise has been great. It’s near to where the metro is and staff were nice and helpful.

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Yan

The room is clean, the staffs are friendly and helpful.

Family

8/10

Excellent

23 May 2026

Stewart

A welcome break in a lovely building. The hotel is modern, a small hotel on the fifth floor.

Self

6/10

Pleasant

23 May 2026

Laura

i really liked the room we stayed in, but glad i made the upgrade to a bigger suite. i don’t think i would’ve enjoyed it as much if i hadn’t.
loved the towel warmer and balcony.
it’s a good location just outside of grand via so it’s way less crowded in this area.
my complaint:
staff/receptionist knocked on our door saying to turn down our music. it wasn’t loud at all, we brought a tiny speaker and had it on 30% volume while we showered. we literally only used the speaker one day for maybe 20 minutes before we went out. meanwhile we were woken up at 7 am to a grand piano being practiced in another room/floor? it was an ongoing practice from 7-11 am. overall since the hotel is such a small section of the building, the receptionist were helicoptering.
i come to madrid a lot, i probably wouldn’t book this one again. there are too many great hotels in the area

Partner

8/10

Excellent

22 May 2026

Anthony

Very nice clean hotel close to Plaza Mayor. Large, comfortable bed . Only slight drawback is it was a little noisy but perhaps that was just Tom 501

Partner

10/10

Exceptional

22 May 2026

Christopher

Fantastic room right at heart of Madrid.
Easy to find and access.
Highly recommended.

Family

10/10

Exceptional

21 May 2026

Amy

Great location, beautiful room and helpful staff.

Partner

10/10

Exceptional

20 May 2026

Dave

Great location and super easy to check in. Really like the keyless access, nothing to lose.

Self

10/10

Exceptional

20 May 2026

Migdalia

The hotel was not what I expected but it was better. Beautiful room, large bathroom and view from balcony.

10/10

Exceptional

19 May 2026

Alejandro

Amazing location. Close to many restaurants, bars, shopping, metro, etc. Our room was a good size with a nice modern bathroom.

Partner

6/10

Pleasant

13 May 2026

Nate

Unusual hotel stay. There isn’t really a front desk until you take a tiny elevator up 5 flights. The room itself was fine and clean. Couldn’t work the AC so slept with the window open and it was loud. The next morning the electricity was out until time to check out. Location is very good, close to many neighbors and subway stops.

Partner

4/10

Poor

11 May 2026

Robert

pros: location good, rooms clean, bed comfortable.
cons: saw a mouse in my room, not much effort from staff to assist with its removal, other rooms all booked so had to put up with it, not ideal experience. main door into hotel slammed loudly at times, which may be disruptive at times.

Self

8/10

Excellent

08 May 2026

Wei

Clean and re-modeled room.

Partner

8/10

Excellent

08 May 2026

Rachelle

Very helpful staff especially during an electrical outage. They made sure our needs were met and thatbwe lacked nothing.

Friends_and_family Family

4/10

Poor

08 May 2026

Fernando

When we got there there was no electricity, our reserved room was given to someone else and had to wait for a room to be available. The wifi was not working and the air conditioner in the unit went out during the stay. Location wise it is well connected to a near metro station and easy to get to city center.

Partner

10/10

Exceptional

04 May 2026

Russell

The room was small but very comfortable and luxurious for its size. The building was beautiful.There is an elevator but it is VERY tiny. The location is perfect! We were able to walk everywhere with ease. Plaza Mayor, Reina Sofia Museum, many restaurants to choose from and one of the best Flamenco shows I’ve seen Tablao Flamenco 1911. Really a great hotel.

8/10

Excellent

04 May 2026

Ian

Great location, good communication to access, Great value, hope to use this hotel again.

Friends_and_family Friends

6/10

Pleasant

01 May 2026

Tomas

Room was ok has smell to it even though cleaned. No one monitors at night so some guest smoke in this non smoking hotel, which is irritating.

It’s located close to several metro lines and is close to many things in central Madrid.

Self

8/10

Excellent

01 May 2026

Robert

Clean, very conveniently located close to Plaza Mayor, Sol, and Line 1 Metro. 400 ft from Tirsa de Molino. Very Reasonable rates for location. Basic rooms. Easy to get in. Beds are very hard and uncomfortable. Would stay again for location.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Shari

Great location.

Partner

10/10

Exceptional

29 Apr 2026

Catherine

Room was large (Kingsize bed) and had a small balcony facing the road side. A/C was welcome. Bathroom was very clean & all modern. Room was next to reception desk & noise could be heard with talking in the morning people checking out. Hotel in a great location easily walkable to main sights such as Plaza Major & Puerto Sol. Staff helpful. Would stay again.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Henry

Excellent location, less than a 5 minute walk to Plaza Mayor. Many grocery stores within a 2 minute walk.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Jose Ubaldino

Muy buena ubicación. Habitación impecable.

Partner

8/10

Excellent

24 Apr 2026

Donal

Great location, basic hotel but is unmanned most of the time, night porter has no english and won’t be able to help you.

Comm issues with bills and auto emails saying you have not paid, when you already have. A receptionist is there is mornings but not very helpful or very friendly to be honest.

It gets 4 stars as location was very good, beds and showers were good.

A star dropped die to sloppy billing system,
Night Staff who cannot speak any english, and unhelpful day time staff

2/10

Poor

23 Apr 2026

Grace

I don’t think this qualifies as a hotel. There aren’t any staff at the property for check-in. You need a code to enter the hotel and then you need to use the code twice more to enter your room. This might not be so bad if we had received the code or were warned that this is not a hotel in the traditional sense. This was very frustrating and stressful. I think that since the hotel is relying on sending a code electronically, they should confirm receipt. The hotel has someone physically at the building for checkout (only until 3:00) and since check-in is after 3:00, you won’t be able to speak to someone in person.

Partner

10/10

Exceptional

23 Apr 2026

Marietta

Really good

Partner

8/10

Excellent

21 Apr 2026

Robert

Great location near Sol and Plaza Mayor. Convenient to Metro stop. Easy and convenient entrance. Basic rooms and Amenities.

Friends_and_family Friends

6/10

Pleasant

20 Apr 2026

Cristobal

There was no one to received us when we arrieved and there was not communication between the staff and us to get into the hotel room. The hotel next to our hotelhelp us get in contact with the staff at negresco and they were not friendly at all.

Friends

4/10

Poor

18 Apr 2026

Rafael

No front desk available and difficult to access the building and the rooms

Partner

10/10

Exceptional

18 Apr 2026

Demitriy

The hotel is in the most excellent location within the walking distance from all the major landmarks. The property is very clean and well maintained. The staff is very helpful and polite. Our room was ready well before the check in time. However the rooms are very small. There are no drawers, closets, safe boxes. If you just need a place to stay, it will be perfect.

10/10

Exceptional

17 Apr 2026

Daniel

Excellent location

Self

8/10

Excellent

16 Apr 2026

Claudia

Rooms look recently renovated. Clean room, but very small. Walls are paper thin. Water gets out of shower. Bed is good, clean good quality towels with nice scent. Cleaning lady does a great job & is helpful in assisting guests.

Partner

10/10

Exceptional

15 Apr 2026

Linc

The location is very convenient. It’s walkable to all the places we wanted to go. There are shops and restaurants nearby. The hotel is on the 5th level so you get to see locals staying in other floors. The room is great! It’s spacious, modern, and has basic hotel amenities available. It’s clean and we really enjoyed our stay there. Just a minor nitpick, the walls are thin so you can hear people talking in the lobby which can be loud at times.

8/10

Excellent

07 Apr 2026

Jac

Very convenient location.
Spacious room.
Comfortable bed and TV with extras, ie Netflix.
Just a little lacking in storage space for clothing, open shelves would have helped.
Very cold fridge made up for no kettle, but again a couple of cups would have been appreciated.

Partner

10/10

Exceptional

02 Apr 2026

Leasly

Is a very nice comfy place,

8/10

Excellent

31 Mar 2026

James

Entrance Door Code needed for entry.

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Christina

Spacious room

8/10

Excellent

25 Mar 2026

Jonathan

Excellent location - 5 mins walk from Plaza Mayor. 24 hour Carrefour 1 min walk. Appreciated slightly later checkout when requested. WhatsApp contact before stay. Excellent showers.

Bit noisy - with other guests coming and going. More of just rooms rather than a hotel.

Self

10/10

Exceptional

24 Mar 2026

Nancy

Good location. The staff were lovely and very helpful. The rooms were vey clean.

Friends

10/10

Exceptional

23 Mar 2026

Óscar Iván

Excelente en general

10/10

Exceptional

11 Mar 2026

Alicia

Shops nearby, really good location, really nice staff.

Family

8/10

Excellent

11 Mar 2026

Debbie

Enjoyed our stay, convenient location and very clean hotel

Friends

10/10

Exceptional

10 Mar 2026

Marcus

Not your typical hotel (no bar / restaurant / breakfast) but the perfect location to explore Madrid. Really clean rooms, and finished to a high standard. Very good mattress, strong shower, and climate control.

Partner

10/10

Exceptional

09 Mar 2026

Jose

La modernidad de este hotel impresiona. Sin ser excesivo en los lujos, tiene exactamente lo que un viajero solo necesita para estar comfortable. La ducha es fantástica. 10/10. Definitivamente volveria a este mismo hotel. Fue una dicha conseguir un buen precio. Aveces puede estar un poco caro porque me imagino que la demanda es alta, por las instalaciones y por la zona.

Self

10/10

Exceptional

22 Feb 2026

Yovanna

Clean and nice room

10/10

Exceptional

11 Feb 2026

Joni

Jade was amazing, super friendly and helpful during my one week stay! The hotel's location was perfect for walking and taking the metro.

Business_and_leisure Self

10/10

Exceptional

08 Feb 2026

Graeme

Extremely friendly and helpful lady on reception

Friends_and_family Friends

8/10

Excellent

25 Jan 2026

Sait

Everything was very good. The hotel has an excellent central location with easy access to public transportation, including a direct metro connection to the airport. Most major historical sites are within walking distance. If you walk around 10,000 steps a day, you can easily see almost everything. Overall, a very pleasant stay.

Business_and_leisure Self

10/10

Exceptional

22 Jan 2026

Doris

I had a wonderful stay at this hotel. The staff was incredibly kind, welcoming, and always willing to help, which truly made the experience even better.

The hotel was very clean, quiet, and felt extremely safe, which was important to me. The room was spotless and well maintained, and I was able to rest peacefully without any noise disturbances.

I would absolutely stay here again and highly recommend this hotel to anyone looking for comfort, cleanliness, and great service.

Leisure Friends

10/10

Exceptional

18 Jan 2026

Niall

Wonderful location, helpful staff. Rooms were clean and comfortable at a very fair price

Leisure Self

10/10

Exceptional

10 Jan 2026

Daniel

Lovely rooms and service. Just one note. When getting in from outside you have to use your full body weight to slam open the door. It left many stuck outside haha

6/10

Pleasant

09 Jan 2026

Ekaterina

It’s not a hotel, even less a boutique one. It’s a level in an apartment building, so very airbnb style, but without its advantages (no kitchen, no fridge). Tiny rooms. Very basic. OK for one night, but you may want to look for smth more comfortable for a longer stay.
On a brighter side, it’s clean and centrally located. Staff is polite and responsive.

Leisure Family

10/10

Exceptional

28 Dec 2025

Dave

A very good location, clean rooms, no food options but plenty nearby, first day had a bit of trouble getting in as it was a code system and no one was around to help, after that day everything was fine and a helpful lady was in the building to help with any queries.

Leisure Friends

10/10

Exceptional

24 Dec 2025

Damián

Excelente ubicación de todas las plazas las habitaciones súper sofisticadas

Leisure Family

8/10

Excellent

24 Dec 2025

ERNESTO

Excellent place,near everything, shopping malls and restaurants, staff very helpful specially Miss Jade, very clean and comfortable.

Partner

10/10

Exceptional

16 Dec 2025

Michael

My room was ready as stated, clean and comfortable. Bathroom and shower were clean and ample. Receptionist was most helpful. Great location. Very easy access.

Leisure Self

10/10

Exceptional

14 Dec 2025

Brenda

Super Easy and convenient check in.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Rafael

This is a nice, safe, centrally located hotel. The rooms are very small but spotless and comfortable. The hotel is a perfect place just to rest after a day of sightseeing. Restaurants, shops, sites and the Metro are all just steps away. Friendly staff.

Leisure Self

8/10

Excellent

08 Dec 2025

Jonathan

Hotel was very difficult to find. It is in a residential building with no signage, I phoned the hotel but got through to their sister hotel and they did not know where to go either. Room was clean and nicely furnished though and location was great.

10/10

Exceptional

06 Dec 2025

Johanna

Excellent property.

6/10

Pleasant

04 Dec 2025

David

It's not really a hotel - it's a floor in an apartment building with small rooms. The room itself was very bare-bones, not even a chair to sit on. We were surprised that there was no tea or coffee available, nor even a way to heat up water! Kind of annoying when you are awake early and no coffee place is open nearby until 8 or 9 a.m. They should offer tea/coffee in the common area at least.

We also had no idea that there would be no one available to check us in after hours. They sent a Whatsapp link (with no explanation) that had links to open the front door. fortunately some other guests helped us get into the building and then we were able to get into our room.

Partner

10/10

Exceptional

23 Nov 2025

Julia

The room was clean quiet and spacious. I had a great visit.

Leisure Self

8/10

Excellent

21 Nov 2025

Sharyn

The hotel was in a great location and the rooms newly renovated and attractive. The bathrooms were good and beds vety comgortable. The rooms need some basic equipment, like something to put your suitcase on, a benchtop or desk to put things on, tea making equipment.
Also more bedding. We had 1 very thin blanket and they had no more to give us. My room had the hotwater heater inside the room.
The check in process was a disaster, confusing and did not work. Too many confusing emails, messages through Expedia and through WhatsApp. We ended up checking in with reception, which is open limited hours. They use an app instead of keys, which did not work, so when we returned once our rooms were ready, and reception had closed, we had dig through all the emails etc to find a passcode they had also sent. On finally getting into the hotel, I walked in on another guest because I had been given the wrong room number and passcode. We were able to sort this out over the phone. Going on the conversations we overheard with other guests, we were not the only ones having issues with rooms and the key app.
The staff however were very friendly and helpful.

6/10

Pleasant

18 Nov 2025

Eva

Great location. Clean.

Had requested 2 separate beds was only given a double bed. Management did not make effort to accommodate. Terrible pillows. Elevator is terribly small. Rooms are on 5th floor above resident flats. On one occasion I was waiting downstairs for my son to come down and a “Karen” who I gather lives in one of the flats harassed me saying I had to wait outside. I advised I was a guest and she didn’t care. I had to let her know she was rude. Beware!

Leisure Family

10/10

Exceptional

15 Nov 2025

Gilberth

Buena ubicación, moderno y limpio

10/10

Exceptional

15 Nov 2025

Isidro David

Inconvenience no elevator.

Leisure Partner

8/10

Excellent

09 Nov 2025

Maria

Recently modernized

10/10

Exceptional

05 Nov 2025

Waleska

Loved the room, location and staff. Will atay again too short a stay! The restaurants and tapas bars nearby were awesome. One of my faves for breakfast or brunch was less than a block away La Rollerie.

Partner

10/10

Exceptional

05 Nov 2025

James D

Very comfortable and clean. Excellent location. Helpful staff.

Self

10/10

Exceptional

05 Nov 2025

Monica

The only problem we had was the front door. Besides that this hotels is one of our favorites in Madrid. It’s not our first stay here and will not be the last!

Leisure Partner

10/10

Exceptional

02 Nov 2025

Erik

Excelente ubicacion y habitaciones hermosas y limpias

4/10

Poor

01 Nov 2025

Carmen J

Deberían ser más claros con los pasos a seguir para hacer check in, es muy confuso el proceso.

Adicional los cuartos solo tienen sabanas super finitas y no hay colcha para arroparse. Pasamos mucho frío en la noche.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Paul

The room is self is basic, but a very comfortable bed, pillows and a great upgraded beautiful bathroom and shower.

THe elevator to the 5th floor where the hotel is placed is a bit small and old, but fits in with the charm of the old world area! Right in the heart of everything!