Name: Inter Plaza Mayor
Address: Calle De Zaragoza, 6 3 TRASLADOS, Madrid, 28012, ES

2/10

Poor

21 Jul 2026

Carlos

Terrible

Self

2/10

Poor

20 Jul 2026

Carlos

No hot water, tv doesn’t work, very old property, bed terrible.

Self

10/10

Exceptional

29 May 2026

Omar

Everything was as described. Amazing.!!!

Friends_and_family Family

6/10

Pleasant

16 May 2026

Elizabeth

The ubication was very good; close to Main Plaza and Puerta del Sol. The room was OK, with a balcony and the bathroom only had toilett and liquid soap for hands. The bathroom had no shampoo, conditioner, body lotion, or hair dryer, and the shower soap dispenser was completely empty. It was impossible to take a shower.
There's no reception, and you need a code to enter the building, as well as the hostel itself. Last night, my mother and I arrived at midnight after dinner and couldn't get into the building because the code they gave me didn't work. After 15 minutes (it was freezing, and my 84-year-old mother was there), some guests arrived and opened the entrance door with a new code, which it wasn’t informed to me. Finally, when I tried to check in at the hostel's automated machine, I entered my last name, and it said I hadn't paid, even though I had paid the reservation in full. I had to contact them via WhatsApp, and they told me to check in again with my reservation number. Only then did it show that my reservation was fully paid in advance.

Friends_and_family Family

6/10

Pleasant

06 May 2026

NORMA

Could not enter property because did noy get code. Had to wait fot a guest to get out.
I called sent email whats app no answer. Inside lobby diferent phone number
Then they answer. Very stresfull situation

Self

4/10

Poor

29 Apr 2026

Guoqiang

No response to questions

Self

10/10

Exceptional

28 Apr 2026

Aimara

El lugar donde se encuentra ubicado

Partner

4/10

Poor

24 Apr 2026

Veronica

La ubicación es excelente, el edificio es viejo y el sistema es poco amigable.

Partner

2/10

Poor

23 Apr 2026

Graciela

When you arrive to the apartment blg. you ring the intercom of the hostal and nobody answers, I phone the contact number on my reservation and the # is not in service; finally 2 guests came and they let me in. Elevator doesn’t work, it’s on the 3rd floor. Once in the hostal Cindy was most helpful and walked us through the check in process from a machine

Partner

8/10

Excellent

12 Apr 2026

Magdalena

No limpiaron la habitación mientras estuvimos (2 noches) porque la limpieza se hace cada tercer dia.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Michell Dayana

Clean room

8/10

Excellent

05 Mar 2026

sebastien

Auto Check in so no staff to be rated.

Self

6/10

Pleasant

24 Feb 2026

Susan

Could use some updating, a hook or something for your towels and a small table. Shower drain needed to be snaked

Self

8/10

Excellent

02 Jan 2026

Ana

Super fácil de hacer el check in, además, te atienden en tiempo casi para cualquier problema. Solo cuando se nos acabó el papel del baño no nos resolvieron, pero para todo lo demás por WhatsApp directamente te atienden.
La ubicación es buenísima !
Tienes un metro cerca (Sol), la plaza mayor, la plaza del sol, al norte el jardín del retiro y todo lo que queda de ese lado, y para el otro lado el palacio y todo lo que queda para allá.
Me volvería a quedar ahí sin dudarlo.
No entendí como hacen la limpieza pero creo que es un día sí y otro no. Camas un duras pero por el precio, lo vale.

Leisure Family

8/10

Excellent

17 Nov 2025

Angeline

Clean room. No staff apart from cleaners-all digital.

Partner

4/10

Poor

17 Nov 2025

Andre

Yes

Self

10/10

Exceptional

12 Nov 2025

Kathleen

Easy, check-in, cleanliness, nice duvet, great kitchen, wood floors, great windows, good shower,
Good communication with staff.
Very central and convenient part of town.

Partner

10/10

Exceptional

03 Nov 2025

Laurel

Nice private clean room

Leisure Self

4/10

Poor

29 Oct 2025

David

Room was fine, terrible customer support.

Leisure Self

8/10

Excellent

28 Oct 2025

david

Perfect

Friends_and_family Friends

2/10

Poor

26 Oct 2025

Facundo Nicolas

Mold on the roof. Paint smell im the room. A window to the corridor, where the lights kept blinking all the night.

Checkout was at 12.00, arrived a 11.30 and the cleaning woman was on our room saying that the checkout was at 11.00

Worst experience ever

Partner

10/10

Exceptional

22 Oct 2025

Raffy

Despite the fact that there is no front desk or reception are this is the best and our favourite place to stay in Madrid.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Raffy

No staff. No reception desk. The question above is irrelevant.

Leisure Partner

8/10

Excellent

09 Oct 2025

Julio

Good, basic and awesome location…

A/C Breakers Off.. I had to call service to support.. quick response and issue resolved in few minutes. Little more info or clear instructions to follow on confirmation message would help much. No labels on elevator, or signs to go to 3rd floor hotel reception. Had to call in to phone noted in entry door to get directions! After that.. key and room acces.. Ok.
Room very clean, bed comfy and hot water in shower..! The basics all included.

Self

4/10

Poor

05 Oct 2025

Adam

The auto checkin was hard cause they didnt actually give us the reservation code. But we had to turn on our sim card to be able to call the number and they gave us the code. Wayyyy too expensive for what it was, but we were desperate after our vrbo cancelled on us. Another weird thing was theres just one long pillow on the bed, not very comfortable. But the ac was good, water pressure in the shower was good, and the terrace was kinda nice. Low rating for overpriced accomodation.

Leisure Partner

6/10

Pleasant

01 Oct 2025

Mauricio

Ita right next to plaza mayor right in the middle of Madrid you can walk anywhere... But if you hace any issues the staff Is non-existing

Leisure Friends

8/10

Excellent

01 Oct 2025

Mauricio

This property Is very very well located, but the check-in process Is automated, the staff Is never there, nobody answers the phone, the key card stops working very day and they charged me again for my reservation at check-in... Beware... I saw a korean couple stranded with no place to sleep at 2 AM.... I've still to recieve my refund... Only for the most adventurous turists... If you like no frills experiences THIS PLACE IS NOT FOR YOU

Leisure Friends

6/10

Pleasant

28 Sep 2025

DINA

Needs some maintance (shower broken) and cleaness in the shower, (hair)

Leisure Family

8/10

Excellent

26 Sep 2025

SUI LIN

Like the campus, feeling like good old college days

Leisure Self

4/10

Poor

18 Sep 2025

Hoi Yan Rachel

Air con drips water! Check in was a mess!

The hotel staff did not empty the water jug for the air con before we checked in to our room, so the air con kept dripping water onto the bed. The check in process was also quite chaotic. We struggled to check in so we let the guests next in the queue to go first, but they also couldn't check in. Check-in was like a puzzle game all the guests trying to solve together.

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Prashant

Good Location

Good Location and comfortable

Business

10/10

Exceptional

29 Aug 2025

yadira

Estuvo bien

Friends

10/10

Exceptional

20 Jul 2025

Joseph

Definitely recommended

Leisure Partner

4/10

Poor

27 May 2025

Serena

Very basic, in great location

Great location, and very basic everything else.
You get a bed, a wardrobe, towels and a bathroom.
Far from the pictures showed on the website.
The auto check-in doesn't work.

Friends_and_family Friends

2/10

Poor

04 May 2025

Eduardo

My Card didn’t worked after like 4 hours and the machine was not able to fix the card so I was stuck out of my room until a cleaning lady came back.

8/10

Excellent

13 Apr 2025

Christian

Hotel is at excellent location, but the check in process is very BAD. Guests have to help each other to check in. First, no one is there, when you arrive, many tourists did not get the code to open the door, many people have to wait outside waiting for someone to open the building door. Hostel has to know that many tourits do not have cell phone service in Spain since many of us do not live there. They should have someone there to prevent this kind of situations. Or the door ring should be connected to the administrator phone in case of help.

Leisure Self

8/10

Excellent

09 Apr 2025

Flor Maribel

Unfortunately the room smells bad. People smoke so bad😮‍💨

Leisure Partner

6/10

Pleasant

07 Apr 2025

NATALIE

NOT IMPRESSED

Self check in was a challenge

Other giests struggled to check in online too

Friends_and_family Friends

8/10

Excellent

25 Mar 2025

Hope

No staff onsite, did auto check in and the choice for scanning was not available even though it was listed. Super convenient and a bunch of dining options nearby.

Leisure Self

10/10

Exceptional

22 Mar 2025

James

While very simple I appreciated the price and convenience of the location. It was also very clean.

Leisure Family

4/10

Poor

15 Mar 2025

Verified traveler

only good thing was the location. tv didn’t work. we didn’t have hot water for the two nights we stayed there. our room smelled so bad. there were little ants in our shower (not the biggest of issues). the soap dispenser in our shower was out for our entire stay. you weren’t allowed to eat or drink anything in the room. there were “quiet hours” every night starting at 11pm. we had to go 5 flights of stairs to our room. our room door wasn’t locking. would stay here again if every other hotel was booked.

Friends_and_family Friends

6/10

Pleasant

23 Jan 2025

Fernando

Room was a little smelly but price and location was worth it

2/10

Poor

22 Jan 2025

Stephen

The check-in system does not work! Every day we saw crowds trying to check-in and completely bewildered (whether they spoke Spanish or English).

6/10

Pleasant

20 Jan 2025

Hoa

Good walking distance to everything. We would upscale the experience for a little more expensive place next time.

Leisure Family

8/10

Excellent

19 Jan 2025

Yolanda

Should have had a place to sit, and maybe a table. Should have more personal attention to guests, since there wasn’t anybody around except the maintenance and service crew. The location was excellent.

Leisure Self

10/10

Exceptional

11 Jan 2025

Herbert

Centro de todo

Leisure Self

2/10

Poor

05 Jan 2025

Don

Not available to checkin
Claim submitted for site unavailability

4/10

Poor

07 Dec 2024

Cheily

The Apartment was very small did not look like the picture at all . The A/C also did not work . I would definitely never stay here again .

2/10

Poor

05 Dec 2024

Rosalinda

Pésimas instalaciones y servicio

Pésimas instalaciones la sobre camas muy sucias el colchón totalmente blando la recepción casi imposible tuvimos que llamar por teléfono porque su máquina no sirve y no hay ninguna persona que te ayude lo mismo les pasó a otros huéspedes a los cuales tuvimos que ayudar nosotros en fin una categoría pésima nada se relaciona con las fotos que muestran en la aplicación de ustedes.

Self

10/10

Exceptional

24 Nov 2024

Timothy

Location, location, location!
This self check in hotel, just off the side of Plaza Mayor is in an excellent section of Madrids Old Town with shops, restaurants, shows, too many to count.

Leisure Self

10/10

Exceptional

23 Nov 2024

Maria

Great place

Leisure Family

10/10

Exceptional

31 Oct 2024

Raffy

Best location ever. Very small rooms. Impossible to leave your bag for a few hours with the front desk. Impossible to get late checkouts.

Leisure Partner

8/10

Excellent

13 Oct 2024

Sunidhi

Centrally located.
My paint on the walls was chipping. Cleanliness was okay. There was a stench in the room too.

Leisure Self

2/10

Poor

11 Oct 2024

Alex

It looked like a haunted mansion. The steps were old, creaking, and oddly placed. The elevator could only accommodate one person at a time. The room is terrifying; I thought ghosts might appear at night. The beds resembled flat prison beds with prehistoric grandma covers. The bathroom had a small shower and was roughly the size of an a cabinet. The hostel itself was conveniently placed near Plaza Mayor, but it did not resemble the photographs offered. Do not book unless you are willing to sleep in a prison.

Leisure Family

4/10

Poor

07 Oct 2024

Barbara

It offers an affordable option.

Leisure

2/10

Poor

11 Jul 2026

Aaron

Por el precio es mejor buscar otras opciones

Friends

2/10

Poor

08 Jul 2026

Andres

Personal irrespetuoso, 0 servicio al cliente, antes de la hora del check out ya nos estaban tocando la puerta para despacharnos, pesima experiencia, no se la recomiendo a nadie
No había ni un basurero en la habitación, indigentes duermen al frente del lugar y ponen musica a altas horas de la noche

Family

4/10

Poor

19 Jun 2026

Sik chi

Not good enough, instructions not clear.

Friends_and_family Friends

2/10

Poor

14 Jun 2026

Diana

Nada

Self

8/10

Excellent

31 May 2026

Gabbs

No limpiaron la habitación ningun dia de nuestra estancia ni sacaron la basura

Partner

2/10

Poor

28 May 2026

calogero

Ho perso i soldi per andare in altra struttura, per cui ho detto tutto!!!

Self

2/10

Poor

21 May 2026

calogero

Posizione ottima, ma purtroppo finisce qui. Le scale in legno per arrivare dentro l'hotel, sono sconnesse e pieni di intonaco staccato e tenute male. Ho soggiornato nella camera 305, piccolissima e con diversi problemi seri. Durante la notte il quadro elettrico produce un rumore assordante quando la chiave è inserita: per riuscire a dormire ho dovuto toglierla, restando così senza corrente in tutta la stanza.I muri sono talmente sottili che si sente chiaramente ogni parola proveniente dalle altre camere. La parete dietro il letto mostrava muffa, umidità e intonaco staccato, e la testata era praticamente appoggiata direttamente su quella parete.Il bagno è minuscolo: chiudendo la porta si rimane letteralmente incastrati, rendendo l’utilizzo molto scomodo. Pprta dingresso alla stanza sporchissima. E non ho aperto la piccolissima finestra....

Self

6/10

Pleasant

14 May 2026

mary

Habutacion bien. Edficio mal.conservado

Friends_and_family Family

4/10

Poor

02 May 2026

Paula

Es funcional pero es muy desagradable ver las paredes embarradas y sucias

6/10

Pleasant

02 May 2026

Fanie

Chambre simple, manque de confort au niveau matelas, les linges de lit ne sont pas très propre.
Chambre mal isolé on entend aussi bien dehors que les chambres voisines.
Va bien pour une nuit mais pas plus.

Friends_and_family Friends

8/10

Excellent

25 Apr 2026

Jean pierre

Super emplacement et très bon rapport qualité prix

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Alex

The room was great and met our expectations. Considering the price and location, it offered excellent value for money.
We had some difficulty during check-in because the Hotels.com reservation number was different from the hotel’s internal booking reference, so it may be helpful to confirm the correct reservation number in advance to make the process smoother. However, the hotel responded promptly and provided the necessary support, which we truly appreciated.

Partner

8/10

Excellent

07 Apr 2026

Igor

A localização é perfeita, vale muito a pena. A hospedagem era limpa e organizada. Não tivemos problemas com check-in.

Friends_and_family Friends

4/10

Poor

28 Mar 2026

Maritza

No me gustó no estaba limpio el baño con hongos muy pequeño la cama dura y la almohada igual dura y con la funda sucia no creo que me quedaría otra vez

Family

10/10

Exceptional

26 Mar 2026

Milagros

Si

Partner

8/10

Excellent

13 Mar 2026

Isaac

La ubicación es excelente por esa razón lo volveríamos a elegir. Pero para ingresar al check in por primera vez, sino hubiera habido alguien más no hubiéramos podido entrar porque como no podíamos hacer llamadas al extranjero pues ni pudimos contactar al administrador por lo que no nos proporcionaron código de ingreso, nos los dijo alguien de ahí que encontramos por suerte.

La habitación es pequeña y la calefacción es débil, el internet es bueno pero si es algo pequeña la habitación. Las camas algo rígidas pero logras descansar.
Su cortina blanco out funciona muy bien.
Hay mucho ruido en las noches por los bares de abajo eso igual no es muy agradable pero creo que es normal por la ubicación.

Partner

10/10

Exceptional

05 Mar 2026

Amairani

Buen

Family_with_children

2/10

Poor

03 Mar 2026

Sofie

onvoldoende ondersteuning van het personeel om in te checken. Ik had niet de nodige gegevens ontvangen. Ook is de incheck procedure niet duidelijk. Als je iemand aan de lijn kreeg uiteindelijk, was die allesbehalve vriendelijk. Ook de accomodatie is basic, herstellingen zijn niet uitgevoerd maar vooral ook slecht geïsoleerd waardoor je alles hoort. Ook veel lawaai vanaf de straat.

Friends

6/10

Pleasant

21 Feb 2026

Angel

El aire acondicionado no estaba funcionando, la ubicación del hotel es la mejor, todo queda súper cerca

10/10

Exceptional

20 Feb 2026

Nohemi Gpe.

La habitación estuvo muy limpia, ubicación excelente todo queda cerca caminando.

Self