Name: Petit Palace Arenal
Address: Calle Del Arenal, 16, Madrid, 28013, ES

8/10

Excellent

01 Aug 2026

Barbara

Rooms were pleasant- staff was very helpful. Only issue was A/C could have been a little cooler
Great location also
Outdoor temp was around 100 F

10/10

Exceptional

27 Jul 2026

Robert

Hi

10/10

Exceptional

22 Jul 2026

Ma

Limpieza excelente, personal amable, desayuno excelente pero el Hotel es muy viejo y el aire acondicionado no enfrió lo suficiente, se fue la luz y tardaron mucho en solucionar el problema , al principio se fue en toda la zona al cabo de unas horas aproximadamente 4 horas regresó pero no en el Hotel ahí era el único lugar que no tenía electricidad.
El encargado y su equipo estuvieron muy amables tratando de solucionar todo

No regresaría por la razón de que el Hotel es muy viejo y necesita mucho mantenimiento .

Partner

10/10

Exceptional

21 Jul 2026

Jose

Desayuno EXELENTE
Limpio
Súper cerca de todo EXELENTE ubicación

Family_with_children

10/10

Exceptional

20 Jul 2026

Beatriz

My daughter and I really enjoyed our stay at Petit Palace Arenal. The location is excellent—within walking distance of many of Madrid’s main attractions and surrounded by great restaurants. The staff was incredibly friendly and welcoming, making us feel at home from the moment we arrived. It was the perfect base for exploring the city, and we would happily stay here again.

Family_with_children

10/10

Exceptional

05 Jul 2026

Robert

Property was clean, well maintained and central location. Staff was very friendly!

Family_with_children

4/10

Poor

26 Jun 2026

Jannet

Rooms were smelly, AC doesn't work well at all. Fire alarm went off and elevator was down 3 out of the 4 days we were there. Not what I was expecting for paying $400 per night. This is more like a motel. Location of the property is good but I would not come back to this property.

Partner

6/10

Pleasant

22 Jun 2026

Willie

Hotel location was great but the A/C never worked the way we want it to work

Family_with_children

4/10

Poor

20 Jun 2026

Prashant

Found property not in a great shape. Experienced water pipe leakage one night. Good location though.

Family_with_children

10/10

Exceptional

18 Jun 2026

Benjamin

Great location on busy pedestrian street between two Metro stops- Sol and Opera. Very walkable and many dining options surrounding hotel. We heard the breakfast was good but opted to dine elsewhere due to lower prices. Great tapas place almost across the street. Fire alarm went off at 3am second night...

Family_with_children

10/10

Exceptional

16 Jun 2026

Guido

The location is amazing, the staff super friendly and helpful but the elevator was on maintenance so up and down from 1 to 6 floor in just one little mini elevator was no good at all. Beside that was beautiful everything

Family_with_children

10/10

Exceptional

02 Jun 2026

Petek

Great location, very clean

Friends_and_family Family

8/10

Excellent

02 Jun 2026

AYSIN

This is a very small hotel in the central part of Madrid. Although it is very small, the bathroom was very well kept and user friendly. The staff was nice and helpful in all the areas. By the way, I would like to extend particular thanks and appreciation to Ruben at the front desk who helped us with enthusiasm and had been really helpful. There are a lot of shops/restaurants nearby. A point to keep in mind: taxis and other motor vehicles can enter the area only before 11 a.m.

Family

6/10

Pleasant

30 May 2026

Alfonso

Room was nice and clean common areas were not well maintained elevator was broken! Gas smell all over common areas !

8/10

Excellent

29 May 2026

Lindley

Great location
Laura was the best receptionist ever. Very helpful and accomodating
AC was not cool enough but otherwise good hotel

Family_with_children

10/10

Exceptional

16 May 2026

Carlos

Centrally located. Functional and clean. Great staff.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Efrain

El trato y servicio.

Business

10/10

Exceptional

23 Apr 2026

Paul

A terrific hotel in the middle of everything. Had a comfortable quiet room. Helpful friendly staff. And definitely go for the breakfast option!

Self

6/10

Pleasant

21 Apr 2026

Glenway

Ok stay. Staff wasn’t overly friendly or helpful.
The main elevator wasn’t working so we took a secondary in the back of hotel that seemed more for staff

Room was clean and comfortable

Location was great for exploring

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Luis

Las personas en recepción fueron siempre muy amables. Servicio eficiente. Cuando pregunté dónde comprar un adaptador de corriente, ofrecieron prestarme uno.
El personal que limpiaba las habitaciones hizo muy buen trabajo cada día y nos llamó la atención que nunca nos molestaron antes de que saliéramos, ni ruido se oía mientras limpiaban los cuartos vecinos en las mañanas.
El desayuno es muy bueno, todo muy limpio, muchas opciones a escoger y las señoras a cargo están pendientes de que no falte nada.
Estuvimos muy agusto. Muchas gracias.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Maher

Perfect location close to most city attractions. Nicely remodeled century old building in downtown Madrid. Helpful staff. Great breakfast. Expect smaller rooms.

Family_with_children

10/10

Exceptional

12 Apr 2026

Jessica

Clean, friendly, and accommodating! Great place to stay in a great location.

Friends

8/10

Excellent

10 Apr 2026

Silvia

Great location. Property

10/10

Exceptional

04 Apr 2026

Kimberly

The hotel was very convenient and the room clean and comfortable.

Family_with_children

10/10

Exceptional

29 Mar 2026

Mohit

Great location steps away from Sol, wonderful breakfast, and comfortable lodging

Family

10/10

Exceptional

27 Mar 2026

Kelly

Perfect location and staff was top notch answering our questions and helping us out!

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Yvette

Ruben, in the front desk, was very kind and professional. Location is great. Busy area, but able to walk everywhere.

Partner

10/10

Exceptional

27 Feb 2026

Jorge M.

Great spot, comfortable room and awesome wifi!

Partner

8/10

Excellent

21 Feb 2026

Mehrnoush

The room was clean and the staff were nice

6/10

Pleasant

06 Feb 2026

Jennifer

The staff were super nice and the hotel was a great location (near metro, etc). However I’m not sure I’ve ever stayed in a hotel where the walls were as paper thin - I could hear my neighbors talking late at night and at 4:30 AM as well. VERY frustrating.

Leisure Self

6/10

Pleasant

21 Jan 2026

Alexander

Room was comfortable, clean, and small (difficult to get around the bed), outlets to plug phone available only one side of the bed. Very friendly staff and very good breakfast, good location to walk around touristy areas. Would stay there again with adjusted expectations.

Leisure

10/10

Exceptional

14 Jan 2026

Mehdi

Great stay. Very convenient location in Madrid Centro. Rueben from reception was extremely helpful. Will definitely come back

Leisure Self

10/10

Exceptional

13 Jan 2026

jose m

As always, excellent service!

Leisure Family

10/10

Exceptional

11 Jan 2026

Joseph

Best location in the historic district. Easy walking to popular places like Plaza Mayor, Mercado San Miguel, and Calle Gran. The host can book a guided trip with Julia Travel (the best guides) to Toledo, Segovia, and Avila.

10/10

Exceptional

05 Jan 2026

Mairtin

Scoth, ar fheabhas. Excellent, five stars from us.

10/10

Exceptional

26 Dec 2025

Qiang

Breakfast was way beyond expectations

6/10

Pleasant

03 Dec 2025

Oscar

Location is a very crowded area, as it is almost at Sol. Building, elevators and rooms can use update.

6/10

Pleasant

03 Dec 2025

Yvette

The hotel was just okay for a one-night stay. The rooms are quite small, and the property overall feels like it has seen better days. During our visit, the main elevator was broken, so we had to use the service elevator, which wasn’t very convenient.

On the positive side, the location is excellent—very central and within easy walking distance to restaurants, shopping, and the main attractions. Good for a quick stay, but I would consider other options for a longer visit.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Heather

Great stay, really friendly staff

10/10

Exceptional

18 Nov 2025

Dimary

Excellent service

Leisure Family

10/10

Exceptional

12 Nov 2025

Magdalena

Excellent location and service!

Leisure Partner

10/10

Exceptional

29 Oct 2025

Yvonne

Clean room, excellent staff who went above and beyond what was required.

Leisure Partner

8/10

Excellent

23 Oct 2025

Scott

Overall it is a nice boutique hotel in a great location. Unfortunately our room was infested with ants. We did report this to the staff and responded with appropriate concern and expressed their intent to address the problem right away. We had family in another room and they didn’t have any issues.

The staff at the front desk was awesome.

Leisure

10/10

Exceptional

16 Oct 2025

Alan

Check in was easy. About a day or so prior to our arrival we got an email from the hotel through Expedia asking for more information. This included passport #, phone numbers. I felt a little uneasy but filled it out. The rest of the people in our group did not do that. It made the check in process very easy. The hotel is retrofitted, but is nice. The large stairwell that you can use has enough room to put an elevator, so that's where the elevator is. Rooms are small, but nice. Lots of outlets to charge your devices, but no USB ports. There is a closet, 2 small nite stands, one small desk, a reasonably sized closet. The bathroom is small, but has really nice fixtures.
We did take a 15 minute taxi from the train station to the hotel (13 euros).
The taxi was not able to drop us off in front of the hotel since they weren't allowed to go there. And on top of that our particular driver pointed in the wrong direction, in spite of what Google maps was telling me. So, I ignored her directions and we walked about 400 yards (about 130 meters) to the hotel in the opposite direction.
Staff are wonderful. The included breakfast was wonderful. Wifi is fast. I measured 96 MBPS upload and download.
The hotel is very close to many of the scenic highlights in Madrid. Dining options are everywhere. We walked to practically all of our destinations . Would definitely stay here again

Leisure Partner

10/10

Exceptional

15 Oct 2025

JO ANN

Very convenient and walkable to destinations

10/10

Exceptional

13 Oct 2025

Jennifer

Is the perfect central area in Madrid. Walkable to literally everything. Despite being in the center it was surprisingly quiet in our room. HIGHLY recomend.

Leisure Family

8/10

Excellent

07 Oct 2025

MIGUEL

Very welcoming staff and it's ideally located to the major attractions in Madrid

10/10

Exceptional

06 Oct 2025

Wanda

If you want to stay in the heart of it all this is the place. Clean, comfortable and spacious, and the staff was very helpful. I would recommend.

Leisure Family

6/10

Pleasant

30 Sep 2025

Catherine

Good place to stay if you are just going to sleep. Everyone was friendly. The first night we had ant issues.

10/10

Exceptional

29 Sep 2025

frank

Amazing locations and many options to eat

Leisure Family

6/10

Pleasant

28 Sep 2025

SANDEEP

Property is just about okay. Nothing great. Rooms are really small for 2 . However the private bathroom is nice . Property has a breakfast facility in the basement. Really expensive for the facilities on offer. The biggest advantage - you are right in the heart of the city ie Sol. Lots of dining options nearby. Very Well connected stay option. All places of visit within walkable distance

Leisure Family

10/10

Exceptional

22 Sep 2025

Vanessa

El personal y el desayuno

Leisure Family

10/10

Exceptional

20 Sep 2025

Olivia

Great hotel in the centre of Madrid, could easily walk everywhere and the staff were really nice! Also a really good size room.

10/10

Exceptional

17 Sep 2025

Kishore

Great location and affordable

Business_and_leisure Family

10/10

Exceptional

09 Sep 2025

Jesusa

Great location

Leisure Partner

8/10

Excellent

02 Aug 2025

Gabriela

The only problem is the elevator. Only 1 , small an slow. The rest perfect

Leisure Family

10/10

Exceptional

27 Jul 2025

Juan

Great people knows how to treat people

Business_and_leisure Family

10/10

Exceptional

24 Jul 2025

carlos

It is in a great central location, in a pedestrian only street full of shops and restaurants.
It is in an old building, totally renovated. The buffet breakfast is in a cave-like basement. Really cool! Great food!

Leisure Family

10/10

Exceptional

18 Jul 2025

Lazaro

Excelente ubicación,aunque es una continuación antigua se mantiene en muy buen estado ,staff excelete

Leisure Family

6/10

Pleasant

17 Jul 2025

Saray Saret

Excellent: friendly and educated staff, breakfast was superb at the loveliest place, location is spot on, cleanliness.
Good: feels safe.
Very bad: elevator did not work (a secondary maintenance elevator was enabled, we preferred the stairs). Shower got clogged and the room flooded. Air conditioner worked well, but vent leaked pretty bad.

Overall: nice looking hotel, right at Madrid’s heart. A vintage building which was fascinating by itself, but must keep their facilities up to date.

Leisure Family

10/10

Exceptional

13 Jul 2025

Ivonne

The location is great! I just wish the reception staff would have been a little more helpful when it came to figuring out the parking and driving rules in Barcelona. They live there and should inform the guests since the rules are a bit unusual.

6/10

Pleasant

05 Jul 2025

Annette

The hotel is located on a pedestrian street which is a plus. However, the property is run down and has little to no amenities other than a good breakfast available for a price. There is only one elevator which makes getting to your floor difficult especially if carrying larger luggage. The rooms were clean. Hotel is not worth the price and should be downgraded to a two star rating.

Leisure Partner

6/10

Pleasant

30 Jun 2025

Annelle

Its a very conveniently located hotel, that is the best part. Breakfast is good. The room for three was spacious. The only thing is, I wish the AC was colder in the guest room especially when is 100 fahrenheit outside. The staff was super friendly.

Leisure Family_with_children

6/10

Pleasant

28 Jun 2025

KARINA

Excellent location in Madrid centro, walkable, close to Plaza del Sol and Plaza Mayor. Very clean and excellent customer service from staff. A couple of things that need attention and improvement. The noise, you can hear everything from your bedroom. Personnel vacuuming woke us up almost everyday and they clean early in the morning. Not great for people on holidays. The elevator clearly says that received unfavorable score in the last inspection. We left with the impression that an accident can happen anytime.

10/10

Exceptional

10 Jun 2025

Yenis

Great location amazing staff

Leisure Family

10/10

Exceptional

08 Jun 2025

Mayra

Excellent location. Room was adequate and breakfast was good.

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Jens

Great location

Leisure Partner

10/10

Exceptional

17 Apr 2025

Jonathan

Great Hotel In Perfect Location

Double Room - 8/10. Clean. Good size. Faced courtyard, so nice and quiet. A/C didn’t seem to work, but was bearable without. Would be nightmare in hot summer months.
Bathroom - 8/10. Clean. Good size. Great shower, but door seal no good, so bath mat got soaked every time.
Bed - 10/10. Very comfy.
WiFi - 10/10. Very good. No issues.
Breakfast - 10/10. Great choice and great quality.
Staff - 10/10. ALL the staff were helpful, polite and professional.
Hotel - 8/10. Perfect location. As well as the above niggles, the room key cards never worked first time (even after getting them replaced). And guessing this is a pet-friendly hotel, which is ok unless you’re near a yappy dog. Would still recommend though.

Partner

10/10

Exceptional

08 Apr 2025

Alina

The accommodation was in city center 1 min walk from the famous Chocollateria San Gines. Staff was helpful and nice, the room was cleanef

Leisure Family

10/10

Exceptional

02 Apr 2025

Kassandra

Very friendly staff and super convenient location, almost everything shops/restaurants and tourist attractions were within walking distance

Leisure Partner

10/10

Exceptional

23 Mar 2025

Sandra

Great location! Size of the room was small but it is the price you pay for being in the middle of everything. Breakfast was great! Staff was very helpful! The beds were comfortable, shower was fantastic! I would stay there again.

Leisure Family

4/10

Poor

25 Dec 2024

Ingrid

For the price we paid, this hotel did not meet our expectations. We were particularly astounded that there was no basic coffeemaker either in the room (as would be reasonably expected in a 3-star hotel), or at the very least in the tiny common area on the ground floor or elsewhere in the hotel; and staff said we couldn’t even order a coffee during their breakfast period in the -1 level dining room unless we paid for their 14 euro pp breakfast. They gave us a kettle for our room and we ended up buying our own milk and instant coffee (not that instant could ever replace a good espresso but we were making do till we would get out for the day!) but for about 500 euros (about $740CA) for a 3 night stay, they should do better (in this case they literally could have brought us a few packets of instant and some creamers - at least something to demonstrate an attempt to address our needs). Expedia tried to get a refund on our behalf for our last night (so we could leave a day early and find another hotel), but the management refused to accommodate this request. With so many other better options in the vicinity, hotels that we know take more care to make guests feel welcome (e.g. a mini local wine bottle or cookies at arrival, a coffee station and microwave in a common area, as we experienced in similar 3-star hotels in Barcelona and Malaga ) this hotel should make some relatively minor adjustments so that guests can feel welcome and cared for for the price we pay.

Leisure Partner

10/10

Exceptional

21 Dec 2024

ANALIZ

Excelente

Leisure

10/10

Exceptional

12 Dec 2024

MARISELA

The property was clean, and beautiful . well located to evrything. Easy parking.

Leisure Friends

10/10

Exceptional

24 Nov 2024

Dean

Clean hotel with good facilities. The mattress needs changing, but otherwise great stay.

Leisure Self

10/10

Exceptional

26 Oct 2024

Eduardo

Hotel is located at an enviable area of Madrid. Staff is very friendly. We had a situation with the room that Ana, the property manager was able to solve in a breeze. She is an asset to the hotel.

Leisure Family

10/10

Exceptional

15 Oct 2024

Lisliet

Todo bien

10/10

Exceptional

14 Oct 2024

Vanessa

Na

Leisure Family

10/10

Exceptional

06 Oct 2024

Carlos

Great attention by the front desk.

8/10

Excellent

06 Oct 2024

Marge

Great location

Leisure Friends

6/10

Pleasant

01 Oct 2024

Carmela

The place is in a bustling shopping area with a plethora of dining options. The staff is great and attentive to the guests’ needs. The check-in and check-out process was a breeze. The cleanliness aspect could use some improvement. We stayed on the 1st floor and there were 2 mini cockroaches lurking by the curtains that we had to get rid of. I am not sure if this is a norm in this side of town. Otherwise, it was a pleasant stay.

Leisure Family

10/10

Exceptional

21 Sep 2024

Janet

Excellent location! You have everything nearby. Room and bathroom were spotless. Good breakfast reasonably priced. Miguel at the front desk went above and beyond. Gave us a lot of suggestions on what to do and where. Didn’t mind answering a million questions that we had and always greeted us with a smile. We definitely recommend Petite Palace Arenales!

Leisure Partner

10/10

Exceptional

10 Sep 2024

Luis

Mora than excellent location...

Leisure Friends

10/10

Exceptional

04 Sep 2024

Christopher

Vanessa and Miguel at the front desk were amazing! We had issues with our flight details and they called the customer service line for us and waited on hold to ensure we were able to get the proper support from the airline in English. They went above and beyond which we really appreciated. Location could not be better and the room was clean and spacious even for a family of four.

Leisure Family_with_children

8/10

Excellent

14 Aug 2024

Azfar

Nice clean property. Staff is good.

Business_and_leisure Family

10/10

Exceptional

11 Aug 2024

Silvia

This boutique hotel is very cute and placed exactly 10min walking from all main attractions. It is very clean and Nadia was very nice as well. The rokm was ready when you arrived so we were able to get situated quite early.
A lot of shopping areas and dining options. For a great stay vs the money spend.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2024

Kristy

The property is wonderful and so are the staff members!! The rooms were awesome!
We had some trouble getting back from the “main part” of the city because the hotel was considered far.

Leisure Family

8/10

Excellent

02 Jul 2024

Jennifer

This property was fine for our 2 night stay, but our air conditioning did not function very well so we were a little warm.

Leisure Family

10/10

Exceptional

01 Jun 2024

Marco

I visited with my family. We had a great stay here. The apartment was well located and safe. Location is very convenient to everything. Apartment was very cleaned I will recommend anyone coming to Lisbon to stay here. Communication with staff was very easy.

Leisure Family

10/10

Exceptional

24 May 2024

Kristina

Excellant location, staff and breakfast! Ecco and sustainability concious!

Leisure Family

8/10

Excellent

04 May 2024

Ewa

Absolutely great location . Nice room and breakfast facility. Stuff very helpful and professional,
One complain- there should be on each floor or at least in one place ( next to breakfast area) coffee, hot water machine with tea bags and cups. I was staying in hotel for a week in cold weather, didn’t feel well and couldn’t get simple tea!

Leisure

10/10

Exceptional

18 Mar 2024

Robin

Great hotel, very friendly staff, exceptionally clean rooms, felt very safe, close to main squares / palace. Absolutely, I would stay here again with my family. Stayed Feb 2024.

Leisure Family

10/10

Exceptional

11 Feb 2024

Karen

Estancia perfecta

Todo excelente. Solo recomiendo que el WC debe ser un poco más espacioso. En general muy bien, céntrico, lindo lugar, muy limpio y el servicio muy bueno

Friends_and_family Family

10/10

Exceptional

05 Feb 2024

MARITERE

Excelente ubicación. Cerca de tiendas y restaurantes.

Leisure

10/10

Exceptional

06 Jan 2024

eduardo

What a wonderful place , clean , excellent location , amazing shower , a lot of room space for a hotel in Europe . Thank you !!!