Name: Francisco I
Address: Arenal, 15, Madrid, 28013, ES

10/10

Exceptional

18 Jul 2026

Noah

Location was perfect. Right in between Plaza Mayor and Puerta Del Sol. But also not so close that it was loud if anything was going on at Sol (was there recently during pride). Very walkable to major tourist attractions. Rooms were nice. Bed was comfy. Appreciated the breakfast in the morning which had quite a bit of variety. Would absolutely stay here again.

Friends

10/10

Exceptional

17 Jul 2026

Amy

Great location for walking to popular tourist sites. Wonderful breakfast. Staff very helpful with my food allergies the first time I ate breakfast. (We spent 5 nights) Clean room. Enough room to move around. I missed not having washcloths, but this is not common in Spain. I also prefer bar soap to body wash on my face due to fragrances, but I had no issues with my skin.

Partner

10/10

Exceptional

13 Jul 2026

Margery

Charming , sophisticated gem in Madrid. Even under construction the hotel was impeccable. Can’t wait to see it completed. We loved our Top floor terrace with sun loungers and outdoor shower. The staff at breakfast and the staff in the lounge at night bend over backwards to accommodate. Remembering preferences. We stayed 5 days and loved it. Breakfast was plentiful with many choices. Lovely hotel!

Partner

10/10

Exceptional

13 Jul 2026

Rafael

Outstanding location and very pleasant stay.

Family_with_children

10/10

Exceptional

11 Jul 2026

Teresa

Excellent location in the heart of madrid. Very clean and comfortable. Wonder breakfast buffet.

Friends

10/10

Exceptional

09 Jul 2026

Norella

I was so happy I booked this hotel. It was my first solo trip and wanted a hotel in the center of the city. It was THE BEST location. I walked everywhere. Breakfast was delicious. Love the Spanish omelette:) . Staff was awesome. I HIGHLY recommend Francisco 1. Gracias!

Self

10/10

Exceptional

01 Jul 2026

Paulina

Excellent location next to several attractions. Room was clean and the air conditioning was extremely useful during this time of the year. The staff was very polite and helpful. The breakfast buffet had lots of options and did not disappoint. Thank you Hotel Francisco I , for a great stay!

Family

10/10

Exceptional

26 Jun 2026

Luis

Wry nice hotel, location is a plus, near everything you need to walk to or a few steps to a metro station to go anywhere.
Beautiful inside and rooms were perfect, BREAKFAST was amazing, fresh fruit, local food and international options everything you need to start the day.

Family

10/10

Exceptional

20 Jun 2026

Andrea

Great breakfast, clean room and helpful staff.

Partner

10/10

Exceptional

20 Jun 2026

aurora

Excellent hotel. Friendly staff and best location in Madrid

8/10

Excellent

13 Jun 2026

DEBORAH

We stayed at Francisco Hotel because it had a great location within walking distance to most attractions. However there was no visible sign outside the hotel so we walked right past. Staff was very nice and helpful. The breakfast was awesome with great variety of foods. The decor of the hotel was also very nice and pretty. My only complaint is that the room was a little too small and had a poorly configured closet made of glass which had very limited space for hanging clothes and putting shoes inside. The bathroom had a wonderful shower and vanity, but limited space to put your things. It would have been nicer if they had put in a corner shelf for towel storage so clients could put their toiletries under the sink on the lower shelf. We managed, but it was uncomfortable to get our clothes out of our luggage due to lack of storage. The bed and pillows were comfortable and there was a nice fan in the ceiling to provide air movement all night. Not sure I would stay here again due to the poor closet design.

10/10

Exceptional

07 Jun 2026

Samuel

Very good hotel

10/10

Exceptional

01 Jun 2026

Maria

Superb location and delicious breakfast! We were able to walk to most of the Madrid center without a problem. We loved our stay at the Hotel Francisco I.

Partner

10/10

Exceptional

30 May 2026

Elaine

Had a five night stay in this first class hotel and couldn’t fault it in any way. The very best central location and didn’t hear any noise at all from outside. Our room was spacious and beds very comfortable with superb air conditioning and a very large fan over the bed which was a great extra although the air conditioning was totally sufficient for us. Staff were very welcoming and helpful and a morning check in on anrrival was an added bonus!! The whole poperty was spotlessly clean throughout. It was so pretty inside with the fabulous fresh floral arrangements on each floor as you go up in the glass fronted lift and must be the most photographed hotel from the outside in the whole of the street! The breakfast buffet was to die for with amazing choices and presentation and the breakfast staff were so efficient and helpful. We really couldn’t find a negative thing to say about this hotel. Would definitely stay again and definitely 100% recommend it to anyone thinking about a city break in Madrid 🇪🇸

Partner

10/10

Exceptional

29 May 2026

Sergio

Great Lication!!!

Family_with_children

10/10

Exceptional

26 May 2026

JOEL

Excellent location , I will recommend this place to anybody. The staff are super.

Partner

10/10

Exceptional

16 May 2026

Stephanie

Breakfast was fantastic. Room was perfect for what we needed and in a great location.

Partner

10/10

Exceptional

14 May 2026

Maureen Fajardo

Hotel Francisco I is such a chic and beautifully decorated hotel. The location was phenomenal — you can walk almost anywhere. The room was clean and spacious, and the breakfast was superb. The Filipino staff were especially warm and friendly, and they really took great care of us throughout our stay.

Partner

10/10

Exceptional

11 May 2026

Shabnam

I have absolutely nothing negative to say about this hotel. Every aspect was excellent (I.e. staff, room, location, comfort, etc.). 100% recommended.

Family

10/10

Exceptional

10 May 2026

Derack

Large clean room. Quiet even though it was facing the main pedestrian Street, and dark at night with the shutters closed. Wonderful buffet breakfast. Very helpful and accommodating staff.

Partner

10/10

Exceptional

09 May 2026

Ronald

Good value

10/10

Exceptional

08 May 2026

William

Central location, excellence, staff, great breakfast, major attraction.

Family

10/10

Exceptional

05 May 2026

Daniel

Nice breakfast buffet, clean room, attwntive staff. Air good

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

frank

Centrally located, friendly staff, great breakfast, modern, clean rooms with air conditioning.

Partner

10/10

Exceptional

25 Apr 2026

sheena

The location is great. The staff are very helpful. The breakfast are pretty good.

Family

10/10

Exceptional

16 Apr 2026

David

Excellent top quality hotel. Excellent staff, excellent condition. Our room was quiet. Very well located, easy walking distance to a lot of main attractions. Excellent choices of bars and restaurants close by. We would definitely stay there again.

10/10

Exceptional

11 Apr 2026

Michael

Fabulous breakfast!!! Great location and very happy with our stay.

8/10

Excellent

06 Apr 2026

Anna

It was amazing

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Melissa

This hotel is great and in the perfect location if you don’t want to be near the super busy roads. We stayed at another hotel near El Retiro and loved this one so much more. Plus their breakfast and staff are excellent!

Family_with_children

8/10

Excellent

30 Mar 2026

Emily

Nice location but noisy. Easy to walk everywhere or take the subway. Good breakfast and clean room.

Family

10/10

Exceptional

30 Mar 2026

Michael

The room was clean and the breakfast was the best we have had in Europe. The hotel is located on a beautiful street in a vibrant area.

10/10

Exceptional

18 Mar 2026

Rebecca

The hotel was located perfectly close to everything. Walkable to many sites and restaurants.

10/10

Exceptional

15 Mar 2026

XINH-XINH

The customer service was wonderful, and every staff was friendly and accommodating especially with us since we have a baby. Room was always clean, even when we stayed inside the room during service hours, staffs came back to clean the room for us. The front desk was friendly- always smiling and welcoming! I really enjoyed my stay.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

RAMON

Location

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Liz

Great location and clean rooms! Bed was very comfortable!

Partner

10/10

Exceptional

28 Feb 2026

Grace

Great staff. Beautiful Property

Partner

10/10

Exceptional

09 Feb 2026

craig

The staff was always friendly, great location and amazing breakfast

Partner

10/10

Exceptional

06 Feb 2026

Desiree

Nice and clean hotel. Staff super friendly. Breakfast was terrific. The location was perfect!! Would definitely stay here again.

Leisure Family

10/10

Exceptional

05 Jan 2026

Denise

This hotel is incredible! The front desk was very helpful as our flight arrived very early. We came back a few hours later and our rooms were ready. The room and bathroom were very spacious, and we didn’t hear any noise from other hotel guests, unlike another hotel we stayed at later in the week. The breakfast food was top-notch, and staff were incredibly kind and helpful, always smiling. One night our family played cards and were served an amazing Sangria made with Rose! We tried to have it replicated at other establishments and no luck. The location was close to everything, but felt private. We would definitely consider staying here if we return to Madrid.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Yosnadi

Great place to stay . Super clean with the friendliest staff . I have stayed here several times and my experience has always been the best . If I had a suggestion would be for them to invest in some King Size beds . I always ask for a double bed and everytime I'm given two twin size beds next to each other , which it would be fine if the beds did not keep on pulling appart .

Leisure Self

10/10

Exceptional

16 Dec 2025

Deborah

Great location, clean rooms and very comfortable beds. A kettle to make tea would be a great addition.

10/10

Exceptional

11 Dec 2025

Yosnadi

Best hotel to stay at

Leisure Self

10/10

Exceptional

08 Dec 2025

Fernando

Everything excelente.

Leisure Family

10/10

Exceptional

08 Dec 2025

Robert

Well situated hotel for getting around (in SOL) rooms in are modern and very clean, breakfast was excellent and plenty of voice.

Partner

10/10

Exceptional

29 Nov 2025

Travis

Clean room and breakfast was very good

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Stephanie

2nd visit. Perfect location for center of it all

Leisure

10/10

Exceptional

18 Nov 2025

Rene

Perfect room: Clean, ample, and comfortable bed. Excellent bathroom and shower. The staff friendly, always available and catered to every special request. Location cannot be beat.

Friends_and_family Friends

2/10

Poor

12 Nov 2025

Asil

Judgmental staff, we stayed 3 in a room without any windows we didn’t know morning from evening. Only provided two towels (what about the third person? Share?)

Leisure Family

8/10

Excellent

12 Nov 2025

David

Great location with lots of sights within walking distance. Staff were very helpful and the breakfast was great. The one issue we did have was noise from other guests. This disturbed our sleep one more than one night. You could clearly hear conversations through the walls. Some street noise is to be expected but internally better sound proofing would be helpful.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Tina

Clean room, nice staff

Friends_and_family Friends

10/10

Exceptional

28 Oct 2025

Matthew

This hotel is in a great neighborhood close to a lot of attractions and great restaurants. I would suggest requesting an upper floor as those rooms have been renovated and are beautiful. The breakfast was amazing with so many options from healthy to decadent. At night the breakfast area turns into a lounge with super friendly staff and great drinks.

Leisure Friends

10/10

Exceptional

24 Oct 2025

Srbuhi

Very nice and clean.

Business_and_leisure Partner

10/10

Exceptional

21 Oct 2025

Sue

The choice of breakfast was very wide, everything we had was very tasty.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Madelaine

Fabulous hotel right in the heart of Madrid

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Barbara

Beautiful property! First class service and hospitality! Thank you!

Leisure Partner

10/10

Exceptional

17 Oct 2025

Mark

Breakfast was great

10/10

Exceptional

17 Oct 2025

Walter

This is a terrific hotel! The staff was very accommodating and allowed to check in before the 3pm time which was helpful after arriving a 5:30am from the states. The breakfast was high quality and they offered eggs to order in addition to the normal European fare. the hotel has a super location within most offerings in the old town area. For dinners, the front desk staff offered many good selections to choose from. The only down side for the hotel is a lack of on site auto parking. This is a great property that did not disappoint.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Christine

Great location and even better breakfast

The location of this hotel is perfect. Right in the middle of everything you would want in Madrid. We found the rooms to be updated and very clean. The best part was the breakfast buffet in the morning. Wow. It was incredible and so nice to fill up before our flight home.

Friends_and_family Friends

10/10

Exceptional

16 Oct 2025

Jennifer

The room was very nice and clean. The staff was awesome

Family

10/10

Exceptional

16 Oct 2025

Mina

Exceptional hotel. Super friendly and helpful staff. Had my room ready even though I arrived early. The room was large, airy and clean. Had three balconies looking out over Calle de Arsenal. Lovely large bathroom with all the amenities you need. Breakfast was amazing with loads of delicious options. Prime location for visiting the sites in Madrid and for accessing the metro. Area is safe and lively at all hours. Windows are soundproof. 10/10 would recommend this hotel - no negatives whatsoever.

Leisure Self

10/10

Exceptional

08 Oct 2025

Ginger

Pick this one!

Breakfast over the top! Huge selection in a beautiful dining area. Location can’t be beat Staff so courteous and helpful! Great amenities. Won’t stay anywhere else in Madrid!

Friends_and_family Friends

8/10

Excellent

02 Oct 2025

John

Housekeeping did not replenish soap shampoo. Coffee station missing items

Leisure Partner

2/10

Poor

30 Sep 2025

Keri

The location is convenient to local sites. I also liked the breakfast buffet and the amazing staff that worked it.Those are the only positive things about the Hotel Francisco 1. The hotel itself was not as described as luxury. The aesthetics of the hotel and its rooms were very tacky and subpar condition. The front desk staff not friendly or helpful. We did not enjoy our stay here and would not recommend it to fellow travelers.

Leisure Family

10/10

Exceptional

30 Sep 2025

Thomas

The hotel is small but they make the most of their space. It was clean, the staff was excellent and with the exception of very small windows, we have not complaints. Perhaps more important was how they responded when we needed something or something wasn’t quite right. They were superstars! There are plenty of good shops and sights nearby. Not truly central city, but a location we really enjoyed. We recommend The Francisco!

Leisure Partner

10/10

Exceptional

29 Sep 2025

Barbara

Loved every minute of this beautiful place!

Leisure Partner

10/10

Exceptional

28 Sep 2025

Diane

I had a small room with a balcony overlooking Calle Arenal, 15, in Madrid. The staff members were all wonderful, friendly, and accommodating. The breakfast offerings prepared to suit every preference and palate. The bistro style cafe on the ground floor was also a terrific place to congregate with lovely decor. The hotel's eco awareness was characterized by making available some amenities not found in the room but there for the asking. No waste. A modern hotel room with the antiquities of Madrid just outside.

Self

10/10

Exceptional

26 Sep 2025

Gilda

Everything was great

Partner

8/10

Excellent

19 Sep 2025

Sharon

Great family vacation in Madrid

The staff was very friendly and super helpful. My daughter has a sprained knee and when she asked for some ice for her hot/cold water bottle they gave her a kettle and a bag of ice. Then my husband needed something from a hardware store and they referred him to one that was walking distance away. The only draw back was our room. I had requested a triple and the extra bed was a fold out chair that my daughter said was uncomfortable. Also the bathroom door was clear glass, so so much for privacy. Excellent hotel location, close to everything. The buffet breakfast had a good selection of items.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Maidelyn

Excelente costume service , riquísimo desayuno , el personal de la resección es muy amable y dispuesto a resolver los problemas de los cliente . Las habitación bien limpias y equipada .Felicidades sin duda es mi hotel favorito. Siempre con gusto regresaremos .

10/10

Exceptional

05 Sep 2025

Marisela Francisca

Amazing hotel in an excellent location, very convenient

Leisure Partner

10/10

Exceptional

31 Aug 2025

Laura

Location is perfect. Could walk everywhere needed to see the sights or have something to eat. Pedestrian street right outside with a small walk to catch an uber or taxi. Staff were friendly and helpful.

Leisure Self

10/10

Exceptional

30 Aug 2025

Verified traveler

Charming near attractions

Charming hotel in a great location. Close to main attractions. Quiet at night. Breakfast buffet was classy & delicious. Staff were friendly & helpful

Friends_and_family Friends

10/10

Exceptional

28 Aug 2025

Osmel

Una experiencia maravillosa en pleno corazón de Madrid. El Hotel Francisco I superó todas mis expectativas: la ubicación es perfecta, a pocos pasos de la Puerta del Sol y la Plaza Mayor, lo que nos permitió recorrer la ciudad caminando. Las habitaciones son modernas, muy limpias y con camas comodas que garantizan un descanso excelente.
El personal es encantador, siempre atentos y dispuestos a ayudar con una sonrisa. El desayuno buffet fue delicioso, variado y abundante, ideal para empezar el día con energía.
Sin duda, un hotel con encanto, cómodo y con un servicio impecable. Lo recomiendo al 100 %

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Alberto

Excelente, ya 3 viajes a España y mi hotel es Francisco 1.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Teresa

Great location. Breakfast buffet is wonderful. Staff very friendly.

10/10

Exceptional

02 Aug 2025

Verified traveler

Great hotel. Perfect location. Amazing staff. Everyone is so nice and helpful. Great bang for your buck. And the breakfast is incredible.

Self

10/10

Exceptional

30 Jul 2025

Jennifer

Great Hotel central and easy walking to sites of interest

Leisure Partner

10/10

Exceptional

28 Jul 2025

Annalisa

We will be back

We have been coming to Hotel Francisco for the last 6 years at least once/twice per year. It’s our home away from home when we are in Madrid. Great decor and staff.

Partner

2/10

Poor

25 Jul 2025

Gayane

When I arrived to the hotel and checked in I was told we were upgrading but when we went to our rooms we were actually downgraded. I had booked 2 balcony rooms and got 2 prison windows. When I addressed it I was told that since we arrived an hour after check in there was nothing they can do and said we will have better rooms the next day. The following day we were ignored, but the hotel told Expedia that they offered us better rooms and we rejected it. What a lie. rStaff are extremely rude and truly ruined our trip and the city experience

Leisure Family

10/10

Exceptional

05 Jul 2025

amauri

great service, staff was very friendly.

Leisure Family

10/10

Exceptional

03 Jul 2025

raixa

great hotel . Staff was very helpful.

Leisure Family

10/10

Exceptional

27 Jun 2025

Michael Brenson

When we booked this hotel there were limited reviews, so we were a bit nervous. We picked the hotel largely because of the location and price. Because of the limited reviews, we were a bit skeptical. But OMG.. We were blown away. Our room on the 6th floor had a terrace with a retractable awning overlooking the beautiful city. And a ceiling fan in the room for the hot summer days. Breakfast was perfect, service was amazing and the location couldn't have been better. I'm not sure why this hotel ever received a bad rap. It was the best out of all the hotels we stayed during our 16 day Euro trip. We'll definitely stay there again and recommend it for couples traveling through Madrid.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Kimberly

Property was in a great area with pedestrian zone. Short walk to Plaza Mayor with a variety of restaurants. Easy walk to numerous other sights! Breakfast was very good with a large variety.

Leisure Family

10/10

Exceptional

23 Jun 2025

Brandon

I highly recommend staying at Hotel Francisco when visiting Madrid. A great overall experience. The team was very efficient, friendly, and hospitable. A wonderful boutique hotel, and the location is walking distance to most major sites.

Leisure Family

10/10

Exceptional

21 Jun 2025

Hadi

Cozy Boutique hotel with great location an friendly staff.

10/10

Exceptional

13 Jun 2025

Veronica

I love everything! The staff, the food, the rooms evrything! Already looking forward to go back

Leisure Family

8/10

Excellent

10 Jun 2025

Christopher

It’s a nice little hotel between Plaza Sol, Opera, and Plaza Mayor. Very good location. There is neither a pool nor even a small gym which was a disappointment to my son. The room was good except for the weird glass bathroom door. It’s frosted in the middle but who wants to see the legs of someone sitting on the toilet or dropping your drawers to get in the shower? The view out our room was another room’s bathroom and a jumble of rooftop vents and access panels. Not a nice view. Make sure you get a room facing Calle Arenal or something.

Leisure Family

10/10

Exceptional

06 Jun 2025

Joanne

Fantastic hotel, location, breakfast. Very friendly, attentive staff. Positive experience

Partner

10/10

Exceptional

05 Jun 2025

Ivelisse

Amazing breakfast! Super clean and in the heart of Madrid. One can walk anywhere within minutes. Staff is very amicable and helpful. I have been staying at Francisco 1 for the past 8 years and truly there is no other hotel like F1 in Madrid!

Self

8/10

Excellent

03 Jun 2025

Ali

Super friendly staff and great location. Room service could be improved

Business Family

10/10

Exceptional

02 Jun 2025

Stephen

This was our first time in Madrid, and the Hotel Francisco was an excellent place to spend it. We were there for two weeks, and everything about the hotel was wonderful. Overall, the entire place has a modern, clean look. There is a small lobby with an adjacent lounge with a bar and snacks. The room was nice and the bed comfortable. The staff was extremely nice and helpful. One night my wife went down to the lounge after closing to ask if she could get some tea, and the bartender (Mai) set her up with a tray with a small electric kettle, pot, mug, and tea bags to take to the room.

10/10

Exceptional

01 Jun 2025

Andrea

Wonderful staff, great location and very comfortable.

Partner

10/10

Exceptional

29 May 2025

Gagik

Great location

Leisure Partner

10/10

Exceptional

26 May 2025

Jose

I

Leisure Partner

10/10

Exceptional

25 May 2025

Ileana

Friendliness

Amazing city, great people always willing to help. The hotel
was centric and modernized and every person working there was extremely helpful and friendly.

Partner

10/10

Exceptional

24 May 2025

Grethel

Excellent! & Beautiful!

Beautiful clean hotel in the Center. Great A/C and excellent Breakfast! Wifi was super fast and staff extremely friendly and helpful. Location is perfect!! 2 Metros nearby (SOL & OPERA), walking distance to everything. Would definitely stay again and recommend to everyone!

Partner

10/10

Exceptional

24 May 2025

Veronica

Great location! Clean and stylish hotel. Great service.
Best part is their breakfast buffet. Delicious and beautiful set up. Highly recommend.

Leisure Family

10/10

Exceptional

23 May 2025

David

Centrally located in Madrids central district. Although there was a lot of noise outside, the rooms were quiet. Staff is friendly and willing to help. Hotel appears to have been updated rexnetly and everythibg was in excellent shape.

Leisure Family

10/10

Exceptional

21 May 2025

Ann

Highly recommend

This is our second time staying in this hotel. The hotel is in a fantastic location: 5 minutes from Plaza Mayor, 5 minutes from Plaza del Sol, 5 minutes from the Palacio Real. Hotel customer service is outstanding. We love the rooms with balconies.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Rachel

Wonderful boutique hotel!!

I loved this hotel and so did my Mom! The rooms were big for a European hotel. Everything was clean and they had nice products. My room had a great view of the street below but wasn’t too noisy. She had an interior room which was quiet and she really liked her bed. It wasn’t too hard or too soft. AC worked well and so did the WiFi. Would stay there in again! Staff was friendly too and helped us with a cab to the airport, the driver came into the lobby and took all our bags, and used Waze to get us to the airport really fast!

Friends_and_family Family