Name: New Point Madrid Opera
Address: Calle de las Hileras 8, Madrid, 28010, ES

10/10

Exceptional

17 Jul 2026

Marco

Great location

Family_with_children

6/10

Pleasant

11 Jul 2026

Samantha

The hotel room itself was great but the hotel staff was not friendly or accommodating. We asked for an extra key to our room and were berated and threatened that if we lost it there would be a major fine….i travel for a living and have never been told this before…

I also think there is a major security issue with the hotel not having any phones in the guest rooms—what are guests supposed to do if they need help or emergency services?

The last issue was that of the dishes in the kitchen—there is a sign stating that dish cleaning is not included in the price of the room….this leaves me to believe that guests are “cleaning” them prior to leaving with no other sanitation taking place. Because of this, we washed every dish that we used prior to using it and then rewatched after usage…definitely not ideal and not something anyone wants to do on their vacation. Increase the price of the reservation to include this service…

Family_with_children

8/10

Excellent

11 Jul 2026

Nadya

Kitchen was functionally equipped with pots, pans, full sized fridge & freezer. Helpful full time reception desk.

Excellent location. Many attractions, grocery, restaurants and shopping nearby. Mini-muffins (morning), water and coffee in lobby.

Unit is functional - no fluff. Great as a base to get out see things and make a meal.

Access to laundry facilities (soap incl): 5€.

Downs: charging for luggage storage over 1 bag. First time I have encountered a fee for hotel baggage storage.

Family

10/10

Exceptional

07 Jul 2026

Leonardo

Buena ubicación, apartamentos confortables.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Omar

La ubicación muy buena, nos encantó todo!

Family_with_children

2/10

Poor

02 Jul 2026

Jade

You could not request new towels more than twice, we were there for 6 days and with the humidity, everyone needed showers daily. It advertises toiletries provided but 1 toothbrush with toothpaste, 1 comb and 3 packets of shampoo were what was provided for our family of 3. When we inquired about a pillow for the pull out bed for my son, we were told to use the couch pillows. Laundry service is only available to use 11am-8pm so that was a bust. It advertises 1 room cleaning per stay no matter the length of your stay. We requested a room cleaning and they said they’d be by in the morning. We came back at 2pm, rooms weren’t cleaned and we were exhausted so we took a nap. We got up and requested our room be cleaned, they said they’d came during our nap and we missed our chance. On top of all this, beds are very firm, walls are thin and night life goes until 3-4 in the morning close enough where you can hear it. The staff was unaccommodating in any way and at times borderline rude. On the plus side, there was a fridge, kitchenette, and air conditioning.

Family_with_children

10/10

Exceptional

28 Jun 2026

Joelle

The location is so good.

Family_with_children

10/10

Exceptional

26 Jun 2026

Elizabeth

Great place!!

10/10

Exceptional

25 Jun 2026

LUIS

It is a good hotel
It is close to sol station
Excellent staff

Partner

10/10

Exceptional

24 Jun 2026

Audymar

Muy céntrico, excelente servicio.

Family

8/10

Excellent

24 Jun 2026

Breeana

Check in was smooth and the reception team was very friendly and helpful. Room was small but had everything we needed. Sofa bed isn’t a pull out, but a trundle and the bottom mattress isn’t very comfortable, but was ok for a night. Very cute little patio right off the room!

Family

10/10

Exceptional

23 Jun 2026

ANA ISABEL

Céntrica, lindo apartamento, todo excelente

Family_with_children

6/10

Pleasant

19 Jun 2026

Eliza

The property was in a very good location. Unfortunately, they did not offer any kind of benefits, like extra coffee pods, extra towels or pillows or daily room cleaning (once during our stay). It was an OK stay for an OK price. The only thing that made it stand out was the central location.

Family

8/10

Excellent

19 Jun 2026

ANDRES

Pequeño la sala con el sillón cama, rodo lo demás bien

Family_with_children

8/10

Excellent

18 Jun 2026

Monica

Beautiful building and Clean apartment in excellent location !

Family

10/10

Exceptional

18 Jun 2026

Sophia Sabrina

When we first checked in, I wasn’t sure I’d enjoy the room. I think it could do with more relaxing lighting, but other than that, we loved our stay. The staff were all incredibly helpful and friendly, the kitchenette was so useful, beds were comfy, and the bathroom was clean. The fresh coffee in the lobby was delicious. The location is very good. I’m picky about cleanliness of hotels, and felt very comfortable at New Point. Also, the room was surprisingly sound proofed from the outside noise once the window was closed.

Family_with_children

10/10

Exceptional

15 Jun 2026

Sergio

clean

Family_with_children

10/10

Exceptional

14 Jun 2026

Alvin Ray

Great location.

Friends

10/10

Exceptional

11 Jun 2026

norman

Property walking distance to the plaza and lots of restaurants. Will definitely stay here again

Family_with_children

10/10

Exceptional

07 Jun 2026

Maude

Great location and helpful front desk staff.

Family

10/10

Exceptional

02 Jun 2026

rodolfo

Exelente

Family

4/10

Poor

29 May 2026

shaban

The hotel was responsive. When you first walk in, the small lobby is nice. However, once you get to the room, you start to notice how incredibly tiny the room is. Can barely walk around the bed in the room, the living space is hardly a sitting area wirh a small table. The TV is so outdated its not even a smart TV. Thats not even the real issue. Bathroom door was broken, sink was clogged, paint on walls was cracked, bed was so uncomfortable, it was like sleeping on rocks. We couldnt wait to leave. This place is a 2 star hotel on its best day. Definitely not for a small family. Maybe young couple.

Family_with_children

10/10

Exceptional

09 May 2026

Liang

Everything was good.

Family

10/10

Exceptional

05 May 2026

Luciana

Great location, friendly staff

10/10

Exceptional

23 Apr 2026

Ana

Staff was super friendly and helpful. Beds were comfortable for the 3 of us. A plus was the orange juice in the morning and the wine in the evening. Super close to main attractions. It might not look as safe as it is but after a few mins we felt comfortable to walk around until midnight.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Nora

I love staying here… the staff, the cleanliness, the location, the layout. The customer service was all excellent.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Amitabh

Perfect location with everything within walking distance. Spacious rooms, spotless bathrooms, and a well-equipped kitchen. I loved the morning coffee and cookies.

Family_with_children

10/10

Exceptional

09 Apr 2026

paul

We had a. Amazing stay ,room was clean and comfortable. Staff were super helpful. Location was amazing. Would definitely stay again..very happy.
Especially appreciated the complimentary morning tea and coffee, very nice touch..

Family

10/10

Exceptional

28 Mar 2026

Noman R.

Excellent location and very clean property. We really enjoyed our stay there. One recommendation is to have USB and C3 ports available for charging. It is an absolute necessity to have these ports available for charging electronics.

Family_with_children

10/10

Exceptional

27 Mar 2026

Arman

Great location .

Family_with_children

10/10

Exceptional

27 Mar 2026

Yvonne

The listing matched reality and the location was absolutely perfect and central.

Family

8/10

Excellent

25 Mar 2026

Gilda

Great location close to shopping, food, and markets, and within 20-30 minutes walk to museums.

10/10

Exceptional

25 Mar 2026

Florencia

Elena from reception excellent! Very friendly and helpful!

Partner

2/10

Poor

24 Mar 2026

Christine May

Air con doesn't work. Told to open balcony door, building work next door so constant noise. Room 1E above emergency exit which people use rather than proper exit, door only closes if slammed. Lift doors faulty right outside door to 1E more nise

10/10

Exceptional

15 Mar 2026

Ana Maria

Perfect accommodation and great location. Will go again when in Madrid

Partner

10/10

Exceptional

14 Mar 2026

Jeffrey

Fabulous 2 bedroom 2 bath apartment/hotel in a wonderful location. The apartment had all the conveniences of home with a washer, cooktop and oven. It was clean, comfortable and with a little grocery shop felt just like home so we could cook a meal inside if we didnt want to go out. The staff is so nice and extremely helpful. Also nice to enjoy a muffin and coffee in the morning and a compimentary glass of wine in the evening - excellent stay.

10/10

Exceptional

11 Mar 2026

Monserrath

Very convenient to get around!

Family

10/10

Exceptional

04 Mar 2026

Helen

It is very well located. Walking distance to many nice restaurants and sightseeing

10/10

Exceptional

01 Mar 2026

Carolina

La habitación es súper cómoda con todo lo necesario. La ubicación del hotel es excelente, cerca de todo. El personal muy amable.

Partner

6/10

Pleasant

25 Feb 2026

Peter

The apartment was modern and clean. The bedroom was very nice. The kitchenette was a very nice amenity. The one big disappointment is that there are no paper products. I understand if you want to be green/ecological and not provide paper towels, but I would like some tissues for blowing my nose, or some napkins for wiping my mouth while having some snacks. Overall very comfortable. The staff was very friendly and nice.

Partner

8/10

Excellent

05 Feb 2026

Maria

Room is fine. The photo of the room included a couch which we could have used. Some of the walls are a bit worse for wear

Partner

10/10

Exceptional

02 Feb 2026

Robert

Room was very clean and modern, staff were excellent and the location was ideal

Leisure Partner

10/10

Exceptional

09 Jan 2026

Nestor

Perfect

Family

10/10

Exceptional

26 Dec 2025

Calla

Great neighborhood, comfortable room, wonderful staff!

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Zhihong

Nice stay
Clean and good furniture. Very close the city center

Leisure Family

10/10

Exceptional

15 Dec 2025

EDUARDO

It was great in all the ways: staft, location, Rooms, bates, etc. 100% recomdable for a vacation in Madrid. Thanks

10/10

Exceptional

09 Dec 2025

Carolina

Great location. Great service/ver clean. This is my second time staying.

8/10

Excellent

22 Nov 2025

THERESA

Clean room and friendly staff

Leisure Partner

10/10

Exceptional

20 Oct 2025

MANUEL

Excelent location in the Center of the City, with many óptions

10/10

Exceptional

19 Oct 2025

Gloria

The property is in great location, clean and receptionists very attentive.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Georgeta

Everything was excelent. The receptionist very well trained. We filled like home. Very friendly. All the service was exelent. We recomand this hotel. Very easy to acces the public transportation. Very close to the important turism attraction, you can walk.

Leisure Partner

8/10

Excellent

29 Sep 2025

Jessica

Good location, nice staff. Appreciate that they stored our luggage before check in.

Leisure Family

10/10

Exceptional

28 Sep 2025

Manal

It’s nice, clean and nearby restaurants and shopping. The staff are so nice and helpful.

Leisure Family

10/10

Exceptional

09 Sep 2025

allan

Great location.

Great accommodation in a great location. Clean, modern and spacious. Friendly staff always welcoming you with a smile.

Self

10/10

Exceptional

25 Aug 2025

Naresh

Centrally located, fantastic spot for dining, shopping and culture. Close to the Royal Palace.

Leisure Family

10/10

Exceptional

23 Aug 2025

Rahul

Great location. In the midst of Madrid’s historic district. Countless dining options with Mercado San Miguel a short walk away. Buzzing night life. Loved our apartment in the hotel. Small yet very functional. Enjoyed my morning run from the hotel through the compounds of Royal Palace of Madrid to the Temple of Debod and beyond! Very friendly staff.

Leisure Family

10/10

Exceptional

22 Aug 2025

Nwanne

Wonderful experience, staff are superb, I would recommend New Point Madrid Opera.

10/10

Exceptional

03 Aug 2025

Kourosh

Amazing location and very friendly and helpful staff. We switched rooms mid-stay and it was very easy to arrange. The ride back to the airport was also booked with ease. And the location for the property is unbearable.

Leisure Family_with_children

10/10

Exceptional

02 Aug 2025

MARIA

This hotel is close to everything you want to visit around Madrid Centro. Surrounded by variety of restaurants, fast foods, including local food.

Leisure Family_with_children

10/10

Exceptional

01 Aug 2025

Sabrina Amber Taylor

Great location. Balcony very small but great to have. Staff was extremely helpful. Room was clean and spacious.

Leisure Family

10/10

Exceptional

26 Jul 2025

MAURICIO

Hotel muy limpio,
Con excelente ubicación y muy amables y atentos

Leisure Family

10/10

Exceptional

25 Jul 2025

Legna

Our stay at New Point Madrid Opera was absolutely amazing! The location couldn’t have been better—right in the heart of Madrid, with easy access to everything from restaurants and shops to historic sites and public transportation.

The service was top-notch. Every staff member we interacted with was friendly, professional, and eager to help with anything we needed. Check-in was smooth and efficient, and we felt welcomed from the moment we arrived.

The room itself exceeded our expectations—spacious, spotless, and beautifully maintained. It was modern, well-equipped, and incredibly comfortable. We had plenty of room to relax after long days of exploring the city.

Everything about our experience here was perfect. I would absolutely stay at New Point Madrid Opera again and highly recommend it to anyone visiting Madrid!

Family

10/10

Exceptional

22 Jul 2025

Ivan

100 🌟

Family_with_children

10/10

Exceptional

22 Jul 2025

Courtney

Great property. Great staff who were very helpful. Perfect location. Many places walkable. I loved my stay and will stay again here.

Leisure Family

10/10

Exceptional

15 Jul 2025

Allison

Great hotel in great location

Great hotel in a very central location close to the Metro
Staff very helpful; Comfortable beds; lovely roof terrace - shade was welcomed as it was very hot!! Complimentary glass of wine in the evening was a lovely touch!

Partner

10/10

Exceptional

04 Jul 2025

Wing

great location and friendly staff.

Leisure Family

10/10

Exceptional

02 Jul 2025

Julie

Great location for walking and near the Metro for getting to the Prado and other can’t miss sites.

Leisure

10/10

Exceptional

24 Jun 2025

Rodolfo

Nice location

Nice comfortable room with appliances and excellent location

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Glenn

We arrived very late but that was not a problem because there is 24hr Front Desk Manager who was very helpful. We only stayed one night and this hotel property was perfect for what we needed. All staff and management at the front reception were polite and extremely helpful with any requests eg booking multiple taxis during our stay. Muchos gracias 🙏

Business Friends

10/10

Exceptional

17 Jun 2025

Santa

Everything was very good place 👏👍

Family_with_children

10/10

Exceptional

08 Jun 2025

Alay

Very welcoming reception, very accommodating - twice we left our keys locked in the apartment and the gentlemen at the reception were helpful. Very safe; most conveniently located. Don’t miss breakfast at La Dolce Vita. Most comfortable beds - my back pain was no where to be felt. Very clean.

Friends_and_family Family

8/10

Excellent

04 Jun 2025

Renée

Earplugs needed

The place is really nice and well located, the only issue is the noise from other rooms. We would wake up in the middle of the night with a door slapping or voices or laughs, which probably says the walls are not really sound prove. If you are a light sleeper bring some earplugs for sure. Other than that we really enjoyed our stay

Partner

10/10

Exceptional

03 Jun 2025

Sachin

Excellent location in the city center with most attractions within walking distance. Metro stations are at short walking distances. Several restaurants and shops are in close vicinity. Apartment was spacious by Madrid standards. Quiet clean rooms, comfortable beds and all needed amenities in the apartment. Courteous and friendly staff on premises.

Leisure Family

8/10

Excellent

01 Jun 2025

Jorge

The hotel is in a prime location close to everything downtown, a bit beat up but very convenient for tourism and sightseeing

Leisure Family

10/10

Exceptional

25 May 2025

Sachin

Excellent location in the heart of city center, comfortable suite with spacious quiet rooms, cozy beds and amenities. Complimentary muffins/tea/coffee in the lobby is a bonus. Very highly recommended for any tourist visiting Madrid.

Leisure Family

6/10

Pleasant

24 May 2025

Verified traveler

cramped and noisy

there seems to be a disconnect with all the wonderful reviews and our experience. location was good, customer service was decent but the 2 bedroom unit we got was
very cramped. Also there is a very noisy construction immediately beside/below? the property.

Friends_and_family Family

10/10

Exceptional

23 May 2025

Hortensia

Great location, helpful, friendly staff.

Leisure Family

8/10

Excellent

22 May 2025

Duncan

Very modern clean rooms. It was nice to have the mini kitchen. The front seating area with the pullout bed was a bit small if you have someone sleeping there (you can’t sit there

10/10

Exceptional

22 May 2025

Hortensia

Excellent reception. Every single person was helpful, knowledgeable, corteous, pleasant. The hotel is tastefully decorated. Absolutely clean.

Leisure

10/10

Exceptional

21 May 2025

Tomomi

The location is super nice, few minutes from every thing including SOL station.
Easy to get Atocha or Moncloa station.
Staff at the desk all speak very clear English, very friendly, helpful and knowledgeable.
There is terrace on 4th floor, we could smoke.

10/10

Exceptional

19 May 2025

Marcelino

Estadia Inmejorable

Bonito y centrico Hotel con atenciones inmejorables

Friends_and_family Family

10/10

Exceptional

14 May 2025

Maria

Excelente ubicación, muy cerca de las zonas más turisticas de Madrid. El personal fue muy amable. El costo un poco alto, pero tal vez por la fecha. Muy seguro y con atención 24 horas. Suficiente espacio para hasta 5 personas. Lo recomiendo 100%.

Leisure Family

10/10

Exceptional

13 May 2025

Lei

Absolutely wonderful staff! Very accommodating and easy to communicate. Excellent customer service as well! The area was quiet and very close to the popular landmarks! 10/10 recommend :)

Leisure Family

10/10

Exceptional

24 Apr 2025

Anne Randall

Helpful and friendly staff who went out of their way to make our stay wonderful

Leisure Family

10/10

Exceptional

16 Apr 2025

Awni

Great hotel, room is great and spacious. Excellent location.
Staff is very friendly and helpful
Greatly recommended!

Leisure Family

8/10

Excellent

14 Apr 2025

Tae

It was a little noisy the first night but overall, nice location and very clean.

Leisure Family

10/10

Exceptional

13 Apr 2025

Nicole

Excellent location on a quiet street but close to everything! Suite with kitchen was perfect for our week long stay.

Leisure Family

8/10

Excellent

06 Apr 2025

Tae

Great central location and very clean. We would stay here again for sure.

Leisure Family

10/10

Exceptional

31 Mar 2025

Carol

This is an apartment suit with 24 hour front desk service staff. It is located near the Sol in city center. It is really a nice apartment in the city center for a good price. It has everything you need for a short stay in an apartment with family . The small kitchen has stove, oven and microwave, plates etc. We enjoyed our stay here.

Leisure Partner

10/10

Exceptional

22 Feb 2025

Emily

Great location!

Wonderful location. Clean, comfortable and very warm and helpful staff.

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Kristen

Very helpful, friendly staff. Great location! Room was very clean and spacious.

Leisure Self

8/10

Excellent

19 Jan 2025

Mathieu Leo

great location .Easy to \"walk\" many interesting sites.
connected to local action(s)

Leisure Friends

10/10

Exceptional

11 Jan 2025

Polly

Nice to have coffee and tea in the lobby. We have been travelling to Portugal and Spain during this trip and this was the first hotel that offers coffee, tea, hot water. They also have mini muffin in the morning and wine in the evening, a nice touch.

Leisure Family

10/10

Exceptional

08 Jan 2025

alka

Clean nice apartment hotel close to a lot of major attractions with attentive staff!

Leisure Family

10/10

Exceptional

07 Jan 2025

Brenda

Localización es excelente. Muy cerca caminando de Puerta del Sol, la Gran Vía y otros sitios de interés. La habitación es práctica y moderna, pero definitivamente incómoda para 4 adultos. Funciona, pero para caminar estando todos es incómodo. Los empleados son muy amables y siempre están dispuestos ayudar. Un poco de ruido cuando limpiaban otras habitaciones y movían muebles, pero tolerable. No se escucha nada de la calle. Definitivamente lo recomendaría y reservaría nuevamente, pero escogería una habitación más grande si vamos 4 adultos.

Leisure Family

10/10

Exceptional

04 Jan 2025

Mai

Great location!!!! Good customer service

Leisure Family_with_children

10/10

Exceptional

29 Dec 2024

alka

Clean, friendly, well situated for all attractions; grocery nearby

Leisure Family

10/10

Exceptional

27 Dec 2024

Verified traveler

Fantastic stay in a fantastic location

We're a family of three visiting over Christmas and had a lovely time visiting the compact heart of Madrid while based here. Our 4th floor apartment was spotless and quiet. Take a few steps out the door and be in the middle of the top tourist attractions.

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

Verified traveler

Friendly receiption, good service!

Friends_and_family Family

8/10

Excellent

17 Dec 2024

Sharon

Great apartment in a great location.

Lovely clean, modern studio apartment. Very close to shops, restaurants, bars ,landmarks & Metro a short walk away. Reception staff very friendly & helpful. Only negatives are its on a street with a couple of bars & people outside the bar make a lot of noise in to the early hours. Balcony doors are old & don't seal properly so unable to block out noise.

Partner