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Suites You Zinc

Madrid · Spain

Arenal, 10 9, 9View location

8.2/10Excellent545 Reviews
Cleanliness8.2/108.2
Service8.2/108.2
Comfort7.8/107.8
Condition7.8/107.8
Location10.0/1010.0
Neighborhood9.6/109.6
Value8.6/108.6
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Suites You Zinc

This delightful hotel enjoys a prime setting in the centre of Madrid. The hotel is located within easy access of a host of local attractions.

The downtown area of the city is situated close by, and guests can enjoy the delightful shopping opportunities, dining options and entertainment venues that it has to offer. The Puerta del Sol promenade is also situated close by.

This stunning hotel invites guests into a world of style and elegance, bathing them in the rich culture and tradition of the surroundings. The guest rooms are elegantly appointed, and provide a refreshing cocoon of peace and serenity in which to escape the rest of the world.

The hotel features a host of delightful facilities, ensuring a truly memorable stay. Check-in place: Bordadores street, number 9. On arrival a deposit or pre-authorization on the customer's card as collateral is requested'. The apartments do not have lift available. The apartments can be located in an annex building.

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Please note the reception opening times: -Monday to Saturday: 11:00 to 19:00-Sunday: 11. 00 to 15. 00Check-in time: 15:00 to 19:00Check-out time: 01:00 to 12:00

With a stay at Suites You Zinc, you'll be centrally located in Madrid, steps from Puerta del Sol and 3 minutes by foot from Plaza Mayor. This aparthotel is 0.3 mi (0.5 km) from Gran Via and 0.5 mi (0.7 km) from Royal Palace of Madrid.

Make yourself at home in one of the 35 guestrooms, featuring kitchens with refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and LCD televisions are provided for your entertainment. Conveniences include electric kettles and irons/ironing boards. Featured amenities include express check-in, express check-out, and luggage storage.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Concierge
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until 7:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Parking height restrictions apply Noise-free rooms not guaranteed Events/parties not allowed Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Parking height restrictions apply.
    • The property is professionally cleaned.
    • Contactless check-out is available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. \nGuests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and smart lock details. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are required to download the property's Stay My Way mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Onsite parties or group events are strictly prohibited
    • Noise-free guestrooms cannot be guaranteed
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: EUR 30 per vehicle (one way)
    • Self parking fee: EUR 20 per day
    • Crib (infant bed) fee: EUR 15.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Italian

    French

    Spanish

Nearby attractions

Puerta del Sol 0.1 km / 0.1 mi
El Oso y el Madrono 0.2 km / 0.1 mi
Preciados Street 0.3 km / 0.2 mi
Plaza Mayor 0.3 km / 0.2 mi
Calle de Alcalá 0.3 km / 0.2 mi
Plaza de Callao 0.4 km / 0.2 mi
Royal Theatre 0.4 km / 0.2 mi
Plaza de Canalejas 0.4 km / 0.3 mi
San Miguel Market 0.5 km / 0.3 mi
Gran Via 0.5 km / 0.3 mi
Plaza de Oriente 0.5 km / 0.3 mi
Sobrino de Botin 0.5 km / 0.3 mi
Plaza de la Villa 0.6 km / 0.3 mi
Plaza de Santa Ana 0.6 km / 0.4 mi
City Hall 0.6 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1870
  • Year of most recent renovation: 2011
  • Number of floors (main building): 5
  • Number of floors (annexe): 4
  • Single rooms: 1
  • Double rooms: 4
  • Apartments: 14
  • Studios: 2
  • resort
  • MasterCard
  • Visa
  • Visa Electrón
Show 21 more facilities & services
  • City centre
  • Car parkExtra charge
  • Key Collection
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Transfer serviceExtra charge
  • Airport ShuttleExtra charge
  • Laundry serviceExtra charge
  • Multilingual staff
  • Smoke detector
  • Luggage room
  • Electric kettle: 1
  • Towels and bed linen
  • Deposit on arrival
  • Early departure
  • No hen/stag or any other parties allowed
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Self check-in
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B

    Photos are not available for this room type.

    Suites You Zinc

    STUDIO TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT INNERAPARTMENT • INNERAPT.IN-1

    Photos are not available for this room type.

    Suites You Zinc

    APARTMENT INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.IN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIOR CITY VIEWAPARTMENT • SUPERIOR CITY VIEWAPT.CV-SU

    Photos are not available for this room type.

    Suites You Zinc

    APARTMENT SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO CAPACITY 2STUDIO • CAPACITY 2STU.C2-1

    Photos are not available for this room type.

    Suites You Zinc

    STUDIO CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.C2-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDSAPARTMENT • TWO BEDSAPT.2B

    Photos are not available for this room type.

    Suites You Zinc

    APARTMENT TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB

    Photos are not available for this room type.

    Suites You Zinc

    STUDIO WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO DOUBLE BEDSAPARTMENT • TWO DOUBLE BEDSAPT.2D

    Photos are not available for this room type.

    Suites You Zinc

    APARTMENT TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Suites You Zinc

8.2
Excellent
545 Reviews
Cleanliness
8.2 /10
Service
8.2 /10
Comfort
7.8 /10
Condition
7.8 /10
Location
10.0 /10
Neighborhood
9.6 /10
Value
8.6 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
02 Jul 2026
Hugo
This apartment was located in a very good spot, nearby shops, bars and restaurants. It had all you need for a short stay, including AC. Very easy to find and to access.
Friends_and_family Family
10/10
Exceptional
18 Jun 2026
WILLIAM
Excelente ubicación a pocos pasos de puerta del Sol, acceso a estaciones de metro y a minutos de Gran Via. Apartamento con Ambiente agradable y amplio.
10/10
Exceptional
17 Jun 2026
Fionna
Wonderful stay, would 100% recommend to anyone visiting Madrid. So close to everything and hosts were super helpful!
Friends
4/10
Poor
15 Jun 2026
Jose Randall
The checkin process was very difficult and confusing. The room dont look as advertised. The room needs work on details as having blinds in all windows. Noisy environment
Family_with_children
8/10
Excellent
13 Jun 2026
Eric
Apartment in a perfect position for easy sightseeing. Spotlessly clean. Excellent communication from host. Small bathroom but otherwise perfect!
Partner
8/10
Excellent
12 Jun 2026
Francisco
Clean room with air conditioning. The bathroom needs improvement. Excellent location.
Partner
10/10
Exceptional
10 Jun 2026
Jessica
I liked the location and the property
Family_with_children
10/10
Exceptional
08 Jun 2026
Todd
very special location and super cool people. thanks for making our first time in madrid so great.
10/10
Exceptional
07 Jun 2026
Ana
Es un alojamiento para dos personas, porque aunque pagamos 4 personas no nos gustó el sofá cama muy incómodo, por lo menos yo prefiero cama, no me gusta el sofá cama para dormir especialmente si alguno de los huéspedes tiene problema de columna
Family_with_children
8/10
Excellent
07 Jun 2026
Vicki
Lovely room in a great location a few minutes from Sol. Great to have a fridge and kitchenette. Quiet and comfortable but the only downside is the very small shower and delicate doors which you had to manoeuvre very carefully to stop them falling off. There are quite a lot of steps but thankfully there is a small lift.
A lovely stay - we would stay here again.
Partner
10/10
Exceptional
27 May 2026
Brenda
Está muy céntrico, por lo tanto toda la noche se escucho ruido muy fuerte.
Entre otras cosas el elevado 👎
Las escaleras muy de miedo, me resbalé pues la pintura o desgaste no tiene buen agarre.
Estuve en el 4 piso y no le gustó pues son muchas escaleras para subir con maletas !
Family
8/10
Excellent
19 May 2026
Brenda
Room was not the cleanest, but the location was amazing! Room has a small kitchenette which was really useful and also a fridge. Communication from the property was great too!
8/10
Excellent
19 May 2026
Carmencita
The property location was excellent most of the hotels don’t have elevators
Family
4/10
Poor
17 May 2026
Alfredo
The property is well located in the heart of Madrid but the facility and the access was horrible. I’ve been to Madrid several times staying at different places and this was the worst. Avoid at all possible!! Reasons for negative review:
1) Check in - apparently you need to download an app since access to the building and room is with the app. I never received an email to download the app and register with personal data - passport, etc. I sent communication with no reply until 12:00. Outside of the building and could not access until I called and spoke with someone.
2) Room was tiny and bathroom even smaller. Shower water had no pressure- just dripping down and no room to move in the shower.
3) The bed was horrible made of cheap foam material with a major dip in the middle
4) No sound proofing- we could hear the next door guy snoring at night.
5) Access to the apartment on 3rd floor- due to layout of the stairs and elevator - the elevator doesn’t stop on the 3rd floor. Need to walk up a very narrow spiral wooden uneven stairs with heavy suitcases.
In conclusion- NEVER AGAIN!!!!!!
Partner
4/10
Poor
28 Apr 2026
Zeel
It was a great location. The bed was broken and my partner and I were falling into the middle of the bed since it was hollow. My back and hips were hurting.
Partner
10/10
Exceptional
25 Apr 2026
Javier
La ubicación excelente, todo lo haces caminando. El departamento es antiguo. Pero relación precio/calidad/ubicación es excelente. No esperes un departamento de lujo.
Family
8/10
Excellent
21 Apr 2026
Kevin
Fantastic central location! Room itself was clean. The kitchenette was nice (made breakfast couple of times...) stores and restaurants abound! Quiet room a +. Shower small, but efficient.
Would definitely stay again if I Madrid.
Partner
8/10
Excellent
14 Apr 2026
Karen
The location was excellent.
Partner
10/10
Exceptional
23 Feb 2026
Mark
A nice and clean apartment in a great location. Would happily recommend.
Friends_and_family Family
6/10
Pleasant
23 Feb 2026
Santiago
Room smelled like cat or dog pee.
Friends
8/10
Excellent
17 Feb 2026
Lauren
The staff was very helpful and friendly. The room was beautiful, and in very easy walking distance to a number of interesting places. The WiFi signal wasn’t very good, so we had issues with internet connection, but overall we thoroughly enjoyed our stay and would definitely come back again in the future.
Family
4/10
Poor
04 Feb 2026
Angel
I have been a guest at Suits Your Zinc for the past four years, visiting the property at least once a year. My family and I have viewed all the available rooms, and over time, we have noticed a marked decline in room quality. The lack of kitchen items we've found in the past and, especially, the poor quality of the beds is noticeable. The room appears clean, but if you look under the bed (for anything that might have fallen), you can see that the cleaning is superficial. The towels seem to be the same ones we used on our first visit—very poor quality and clearly indicating excessive and indiscriminate use.
On the other hand, some street noise is to be expected, but being woken up by the noise of each guest returning at different times in the early morning is completely unacceptable. The doors, bathrooms, showers... they weren't always like this. Well, we were previously on the upper floors, so it's understandable that the lower the room, the more noise you hear from the building itself. The staff must be very good with technology, but in terms of presence and service, this is a hotel/hostel where you're on your own, and considering the cost per night, anyone would expect a bit more. Closing a chapter...best of luck.
Note: instead of replying, put the energy on improving, is a great location but...
Leisure Family
10/10
Exceptional
31 Jan 2026
Robert
Tommy was excellent
Friends_and_family Family
8/10
Excellent
22 Jan 2026
Frances
Centric location
Friends_and_family Family
8/10
Excellent
26 Dec 2025
Miguel
Everything went well, and the communication with the staff was quick and effective. We just had 2 issues, the only sofa was really uncomfortable, and the washer machine didn’t work. We talked to the staff about the sofa and was nothing that could be done, and we didn’t call for the washer machine because it was during the weekend and we didn’t have time for it.
Friends_and_family Family
10/10
Exceptional
25 Nov 2025
VINCENT
Great stay!
Leisure Partner
8/10
Excellent
31 Oct 2025
ma frances camille
there were leftover food still inside the drawer but kitchen items were complete. there was a washing machine but it didn’t turn on and no instructions on how to operate
Friends_and_family Family
6/10
Pleasant
31 Oct 2025
paul
You Need to add sound proofing to the walls you can hear absolutely everything from the neighbours and out side, didn’t get any good nights sleeping
Partner
8/10
Excellent
30 Oct 2025
Andrea
Clean room, great location. Lots of stairs. Didn’t use the kitchen facilities.
Friends_and_family Family
6/10
Pleasant
16 Oct 2025
Jo
We booked a 2 bedroom apartment for 6 people. The apartment was very tired. The curtains were stained. The flooring dirty and damaged in places. The air conditioning did not work. This was reported but never fixed during our stay. The apartment was advertised as having free toiletries. There was only a dispenser in the shower which was broken.
Our check-in was delayed by over an hour due to a cleaning incident.
The apartment location is perfect. Right in the heart of Madrid, very close to Puerto del Sol. Shops, restaurants and bars all close by.
Check-in and luggage store is away from the property but not a massive issue. Was good to be able to leave luggage before late departure.
All keys are digital so ensure all party members upload the app prior to arrival. There is a lift which visits floors 1,2 and 5. It is very small.
This is definitely a budget stay apartment in an old building so please consider this when booking.
Friends_and_family Family
4/10
Poor
08 Oct 2025
George
Not a good experience. Property condition not as advertised. Misleading info not on the advertisement but also on direct contract with the property staff. Outdated furnitures.
10/10
Exceptional
03 Oct 2025
Roberto Rodrigo
The support was tremendous and they go beyond, just to help the stay in Madrid and awesome one to remember. Special thanks to Larbi for extending his working hours just to accommodate and help with our issue. Awesome 👍
Leisure Family
10/10
Exceptional
01 Oct 2025
Marietta
Perfect Location. LLegamos cansadas despues de un largo vuelo con escalas antes de poder entrar a la habitacion y fuimos recibidos amablemente, en sus oficinas,en un comodo sofa, con cafe,te ,y pequeños dulces de la zona, mientras estaba lista la habitacion,Muy amables y hospitalarios. Gracias. Muy Recomendados.
Leisure Family
10/10
Exceptional
30 Sep 2025
Daniel
On the center of Madrid, great location, attentive and professionals
Leisure Family
10/10
Exceptional
29 Sep 2025
madelin
Good location. Right on city center.
Leisure Family
8/10
Excellent
22 Sep 2025
Eli-Eve
It's near everything! You can walk all the important sites from this place. Good size except for the shower, I'm a small size and it was hard to get in the shower.
Leisure Partner
10/10
Exceptional
10 Sep 2025
Katya
It’s an excellent option if you’re visiting Madrid! The hotel is really well located in the center, 2-3 minute walk from Puerta del Sol and the metro station, it is a very busy area and yet there’s no noise inside the rooms. Staff is super kind and helpful! I would stay here again.
Leisure Family
6/10
Pleasant
08 Sep 2025
Raul
Very good location . No shampoo in the bathroom. Didn’t change towels or clean room for four days we were there.
Leisure Partner
8/10
Excellent
05 Sep 2025
Sandra
Great location ,walkable,convenience . Will came again.
Leisure Family
10/10
Exceptional
31 Aug 2025
leidys
It was amazing
Leisure Family_with_children
6/10
Pleasant
21 Aug 2025
Annie

Best Location

The location was the best. We felt safe all the time. We were near al the attractions. The nighttime was quiet.
The air conditioner was very bad, we called to have a Fan, and they didn't provide it. It was very hot 1 small a/c in the room and apartment was very hot.
Friends_and_family Family
8/10
Excellent
21 Aug 2025
Annie
It was a family vacation. The area is perfect the only this that was really bad was the a/c. For summertime with hot temperature the a/c are too small for the area, and it won't be cold at all. We called to Inform to see if they had fans and NO fans where given. For the rest it was good. we felt safe on all time Not a noise area. Walking distance to the train and Uber area. If they A/C had worked properly it will have been Excellent
Leisure Family
10/10
Exceptional
18 Aug 2025
Miosotis
Muy bonito lugar y tranquilo
Leisure Family_with_children
8/10
Excellent
04 Aug 2025
Chris Alfie
The property has great walkable shops and is walkable to plaza major.
10/10
Exceptional
01 Aug 2025
Lissett
I like everything in the area.
Leisure Family
10/10
Exceptional
23 Jul 2025
Ivette
Everything was perfect, the only BUT was they don’t have elevator and we have to take 4 luggage to the 4th place… was a new experience for my kiddos lol
They have fun.
Leisure Family
10/10
Exceptional
15 Jul 2025
Naela
Beautiful place, awesome for family of 4. Communication 100%. I’ll definitely recommend this place for people to stay!
Leisure Family_with_children
8/10
Excellent
04 Jul 2025
Roland

In the middle of it all

Situated in a busy area which we asked for. Secure atmosphere. Would stay again.
Friends_and_family Friends
10/10
Exceptional
26 Jun 2025
Annie
Great stay!! Very close to puerta del sol! Thank you for everything!
Leisure Family
6/10
Pleasant
20 Jun 2025
Asha
The place was clean and had a kitchenette where we could have made breakfast and dinner. It's walking distance to most attractions and metro station. Our only issue was the aircondition wasn't working and it was so hot at nights and the shower was so tiny, that we had to squeeze to get into the shower doors.
Leisure Partner
6/10
Pleasant
16 Jun 2025
Cintia
It was really hot and the property just had a small fan in the ceiling. The WiFi never worked costumer service couldn’t help.
Leisure Family_with_children
6/10
Pleasant
11 Jun 2025
Kirk

So so. No personnel on site.

Great location but the management is TOO HIGH TECH. I prefer to talk to someone personally. I had to call overseas call from US to speak to someone. Perhaps this hotel is good for a single person who is tech savvy but not for family - I think
Friends_and_family Family
6/10
Pleasant
04 Jun 2025
Shen
The place is in the central of Madrid, restaurants, shop, attraction, you can easily reach there within walking distance,

The property is clean and easy to find, they give you app to get in and out of the apartment.

During our stay, AC is not cool, we wake up several time in the nights.
10/10
Exceptional
01 Jun 2025
mirella
Great location and very clean.

Overall a fantastic stay and would come again.
Leisure
10/10
Exceptional
23 May 2025
Sebastian
Clean, good area, 100% recommended
4/10
Poor
22 May 2025
Xochitl
Building is old . Entering building has a bad smell. Sofa bed mattress needs attention torn worn out mattress . Sofa mattress sheets had pii staining .
10/10
Exceptional
13 May 2025
Nicholas

Great

Great location, easy check in, nice clean apartment
10/10
Exceptional
09 May 2025
Ge
Very central location, we stayed two nights and hope we can stay longer. Most of the sightseeing are within 10 minutes walk, lot of cafes and restaurants, facing to a very busy street but quite after you close the window and door. Noticed that some previous customers having hot water issue, but not at all for my stay in apartment #31. Staff in the nearby office were very helpful and kind.
Leisure Family
10/10
Exceptional
03 May 2025
Anna
Great service by the Zinc team. The care given was appreciated.
The apartment was very clean- only reason I gave 4 stars was an ancillary item wasn't clean which could easily be missed. (Spare blanket)
I would recommend staying with Zinc.
Leisure
6/10
Pleasant
26 Apr 2025
lee

Easy check on please

Not the best to check in online. A few issues with passport recognition. A little frustrating. Would rather deal with people than a chat bot.
Partner
10/10
Exceptional
22 Apr 2025
Cynthia
Everything was great! Loved that we didn’t need a physical key and could just use the app on our phone.
Leisure Family
8/10
Excellent
03 Apr 2025
Angela
Great location, the apartment is in the middle of the main tourist area but you could not hear any noise when the window was closed. My only complaint is that both bed mattresses are old and sink in too far when sleeping causing back and hip pain for both my husband and I and we are only young, they really need to be replaced.
Leisure Partner
8/10
Excellent
05 Mar 2025
Kattia
El estado del colchón no era bueno. Por lo demás todo fue muy bueno.
Leisure Partner
8/10
Excellent
15 Jan 2025
Dominick
The suites are spacious and in a great location with great security to get in. The rooms can use better storage for luggage and clothes. The only BIG negative. The walls are THIN you will your neighbors, you will hear every. Little. Motion, moan and thump.
So if you take kids keep them
Out of the room with an adjacent wall.
Leisure Family_with_children
6/10
Pleasant
03 Jan 2025
Chelsea
The surrounding area was great at this place. Everything was nearby and convenient.
However, the place itself was outdated. The water heater needed a value replacement and we did not have hot water for hours. I reached out to receptionist and we were not provided with an update until I reached back out once a few hours had passed by. Room was clean, but the entrance and other floors appear to be hostels and there was a slight confusion. It was a good place to just sleep and get ready for the day.
Leisure Family
8/10
Excellent
02 Jan 2025
Vlad
Amazing location, person we communicated tried to be helpful. However if you come late night with the car, you may have a problem with parking. Also appartment wasnt cleaned well, had no soap, not enough towels.
Leisure Family_with_children
4/10
Poor
20 Dec 2024
Benjamin

Disappointing stay

The internet did not work at all in the back half of the apartment (where there was a desk for working). In the living room area, it was was very poor and lots of Zoom calls were dropped.

The check in experience was horrible. They have no staff in the building but rather in another building 2 blocks away. You have to use your phone to open building and unit doors, and they insist they cannot give you a key or card.

The kitchen lacked some basic things: cutting board, knife to cut vegetables/meat/bowls for cereal.

An alarm went off twice, once at 1am in the morning. It was dysfunctional and I notified them both times. That I had to be woken up at 1am and then notify them a second time speaks to the poor service.

When you write to them, a chat bot answers you. It doesn't identify itself as a chat bot, so this conversation be a real waste of time. I would rather wait for their working hours than have a chat with a bot.

The hotel is located half a block from the Plaza del Sol. It has 2 metro lines and a train line (cercanías). It was very convenient. However, the street (Arenal) was so incredibly busy, you couldn't walk around. I have never seen such a busy street in my life, and I personally found it very unpleasant.
Business
10/10
Exceptional
23 Nov 2024
REINALDO
The Hosts are very nice and helpful, the location is ideal to visit Madrid, a lot of interesting places around to visit just walking distance.
Leisure Family
8/10
Excellent
22 Nov 2024
Ching
Great location, easy to find.
10/10
Exceptional
02 Nov 2024
Paolo
Excellent location and property. Hosts were excellent also. I highly recommend.
Friends_and_family Family
10/10
Exceptional
02 Nov 2024
Gisela
Excelente departamento, muy bien ubicado cerca a la Plaza del Sol
Leisure Partner
2/10
Poor
27 Oct 2024
Christopher
Do not recommend. We stayed here for 4 nights and nobody was able to sleep due to noise 24/7. The main bedroom faces off to a constantly busy pedestrianised street and above a late night sandwich shop. When people enter/exit the building, you hear everything, particularly in the living area / 2nd bedroom. We wanted to move and amongst the advice was to buy some earplugs. We didn’t sleep and didn’t want to spend time in the apartment. It was clean.
Business Family
8/10
Excellent
16 Oct 2024
Tatiana

Excellent location

Excellent cental location. Apartment spartan but clean and functional.

Could do with a spatula and a few more dishes/cooking utensils.

Should have clearer explanation of how to get into building and apt.
Self
8/10
Excellent
26 Sep 2024
Alissa
The location was wonderful! Would stay here again. My husband and I were worried about the noise but we didn’t have any problems! Such a fun experience.
10/10
Exceptional
10 Aug 2024
Samantha

Our stay was great. Perfect Location.

I'd read mixed reviews before booking, but for 3 nights it was a good price and you cant get a better location, so we booked.
I can only comment on our own experience, 31, 3rd Floor.
The lift does not stop at 3, but does stop at 2. If you have suitcases, take note!
The apartment was fine for us and our teenage daughter. It was clean, comfy and there was plenty of space when the sofa bed is put away. Basic kitchenette and small bathroom with a shower, but big enough, and clean. Good air con too, though fiddly to initially turn on with the remote.
Its a relatively modern apartment, and yes, some bits here and there are worn, but this didnt impact our stay and we would be happy to stay in that apartment again.
2 tube stations, Sol and Opera, within a 3 or 4 minute walk and many of Madrid's hilights are within a 20 to 30 minute stroll. Some are closer.
Friends_and_family Family
6/10
Pleasant
19 Jul 2024
Verified traveler

Great location....uncomfortable stay

Communication from the management could have been better. It took us 15 minutes to find the building once we were dropped off by the uber. Elevator takes you to only foors 1, 2 and 5. My room was on 4 which meant I had to lift my luggage on the stairs.

The hot water tank is very small. It produces hot water enough for just one person. The water pressure is extremely low as well.

Wifi didnt work for me at all during our stay.
Friends_and_family Family
8/10
Excellent
15 Jun 2024
David

Central Location

Convenient location in the centre of the city. The accommodation was spacious and well maintained. It was useful to be able to deposit our luggage in the nearby office on our day of departure. Good value for central Madrid.
Partner
6/10
Pleasant
10 Jun 2024
marisol
…
Leisure Family
8/10
Excellent
05 Jun 2024
Denise

Great if no more than two people

Excellent location surrounded by shops and restaurants. Close distance to a few metro stations. The place was good except for the sofa bed. Extremely uncomfortable and no room to use kitchen when its unfolded.
Friends_and_family Family
10/10
Exceptional
01 Jun 2024
Sandra
Walkable streets and very goods restaurants.
Leisure Family
4/10
Poor
26 May 2024
Kun

Not a good choice

I don’t like it , won’t come back
Self
8/10
Excellent
26 May 2024
Francy
Love the apartment, and the location is perfect
Leisure Family
10/10
Exceptional
18 May 2024
Francis
Near to everything. Property needs updating
Leisure Partner
8/10
Excellent
18 May 2024
Pamela

If you want to be near the action this is it!

The location was walking distance to everywhere so enjoyed that. Kitchen was great for big breakfast making. Loved that the kids (teens) had a bedroom and so did we. Washing machine great. It was San Isidro week so all night was so noisy. We were blocks from the Plaza Major and still the party, and trash pick up all night. Closing ur windows at night helps. This place is a great deal for location and what it has to offer as after a week we just wanted a home cooked meal- which we made in apartment kitchen. It’s nothing fancy but what u need is there.
Friends_and_family Family
10/10
Exceptional
03 May 2024
Felix

Nice and Cozy! Perfect location to Sol!

Room was nice and clean. The view from the balcony to the Main Street was nice.
Partner
8/10
Excellent
29 Apr 2024
Laura
Good value for money. Great location for walkable holiday. Plenty of space for 3 people. 2 large bedrooms with own bathrooms. Despite saying no elevator there was one. Good communication and easy to use the electronic key from phone.
Leisure Friends
8/10
Excellent
27 Apr 2024
Marisol
Ok
Leisure Family
2/10
Poor
27 Apr 2024
Armita
Cleanliness - poor. Toilet was dirty and it's so small and congested. The lift doesn't goes to all the floors so be mindful that you might need to carry the bags yourself. The rooms and reception are at a different locations. Rooms are not soundproof cause we heard lot of noise from the neighbour. There were hairs all over the floor, despite us requesting cleaning service there was none provided.
Leisure Partner
6/10
Pleasant
22 Apr 2024
Verified traveler
Great location
Leisure Family
10/10
Exceptional
30 Mar 2024
Celeste
The location is absolutely convenient.
Leisure Family
2/10
Poor
23 Mar 2024
Philippe

Suites You'll Zinc You Got Scammed

Where to start...
The unit is not representative of the pictures seen on the ad. It is pretty basic to say the least. Queen bed 1 pillow each, fitted sheet that doesn't fit. No surface or place to put anything down. Weird sewer smell but that's prob the city. Hot water optional. Rodents welcome but in dark staircase only, thank god. Oh by the way they say no elevator but you realize there is one after schlepping your luggage up 5 flight up. (Travel tip: take the elevator to 5. Walk down.)

Be prepared also to have plenty of time on hand to sort out the various mishaps that will happen with their app to get in and out of the place. And when you do manage to open the door, be very cautious of mangling your hand.
Location is choice. You'll love it.

Godspeed.

PS: about the bed bugs, you didn't hear it from me.
Partner
10/10
Exceptional
07 Feb 2024
Jessica
Me encanta es la tercera vez q me hospedo con mi familia
Leisure Family_with_children
4/10
Poor
23 Jan 2024
Mohamed amine

Hard to communicate with some responsable

The location is nice but overall the appartement is missing a lot of stuff the air conditioning was not working and at night it was really cold. To talk to someone or to make a complaint there’s no one you can talk to.
Partner
2/10
Poor
01 Jan 2024
Alan
The bathroom smells awful and not enough hot water.
Leisure Family_with_children
8/10
Excellent
09 Oct 2023
Jorge

Excellent location good accomodation

The place is excellent, very strategic location, all in good conditions, only problem is everything is digitalized and my phone service provider was not available in Spain (Madrid area), customer service was helpful and guide me to solve the issue
Friends_and_family Family
4/10
Poor
05 Oct 2023
Meghna
We liked that the location was very close to the main center and that it felt like a relatively secure place to live in however the location was very hard to find at first.

Additionally the sheets on the pull out couch was yellowish and looked like it had never been cleaned. Also, while there was air conditioning in the apartment, it was located where the primary bed was making that room very cold while the pull out couch/kitchen area did not get any of the AC.
Finally, with the pull out couch there was barely any space to walk unless you jumped up on the couch or folded it back up

Overall, not sure we would come back here again but it was an okay experience if your main goal is to be close to everything!
Leisure Family
10/10
Exceptional
30 Sep 2023
Jonathan

Good and quiet central location

Comfortable apartment on pedestrianised street, walking distance to all the main sites.
Partner
8/10
Excellent
19 Sep 2023
lori

Claustrophobics beware

Beware, the tiniest of windows! If you suffer from claustrophobia, do not book this suite
There are two very small windows, quite high from which you can barely see below.
Otherwise, nice big bedrooms with two bathrooms and small lounge with a much too big tv for the distance from the pull out couch.
Overall, everything needed is there but all every awkwardly configured
Friends_and_family Family
10/10
Exceptional
31 Jan 2023
Gilbert
Hotel limpio y centralizado, cercano de tiendas restaurantes y lugares turísticos. Tiene elevador pequeño pero no es problema lo demás muy cómodo . Muy bueno lo recomiendo
Leisure Family
10/10
Exceptional
22 Nov 2022
Bellangelis
Muy bonito y acogedor. Céntrico y no hay necesidad de alquilar carro si uno se hospeda en este lugar.
Leisure Family_with_children

Location & surroundings

Suites You Zinc
Arenal, 10 9, 9, Madrid, Spain

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