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Bypillow Crosstown

Madrid · Spain

Calle De Jesãºs Y Marã­a 12View location

9.2/10Excellent227 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort8.8/108.8
Condition9.2/109.2
Amenities8.8/108.8
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  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Bypillow Crosstown

Featured amenities include a 24-hour front desk and an elevator. Make yourself at home in one of the 55 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers.

Conveniences include electric kettles and irons/ironing boards, and housekeeping is provided daily. Distances are displayed to the nearest 0. 1 mile and kilometer. Sobrino de Botin - 0. 5 km / 0. 3 mi- Plaza de Santa Ana - 0. 5 km / 0. 3 mi- Plaza Mayor - 0.

6 km / 0. 4 mi- El Rastro - 0. 6 km / 0. 4 mi- San Miguel Market - 0. 7 km / 0. 4 mi- Preciados Street - 0. 7 km / 0. 4 mi- Puerta del Sol - 0. 7 km / 0.

5 mi- Calle de Alcalá - 0. 7 km / 0. 5 mi- El Oso y el Madrono - 0. 8 km / 0. 5 mi- City Hall - 0. 8 km / 0. 5 mi- Plaza de la Villa - 0. 8 km / 0.

Read more about this hotelShow less

5 mi- Museo Nacional Centro de Arte Reina Sofía - 0. 9 km / 0. 6 mi- Plaza de Oriente - 1 km / 0. 6 mi- CaixaForum Madrid - 1. 1 km / 0. 7 mi- Almudena Cathedral - 1. 1 km / 0. 7 mi.

The nearest major airport is Adolfo Suarez Madrid-Barajas Airport (MAD) - 22. 1 km / 13. 7 mi A stay at BYPILLOW Crosstown places you in the heart of Madrid, within a 10-minute walk of Plaza Mayor and Puerta del Sol. This hostal is 0. 7 mi (1.

2 km) from Gran Via and 0. 7 mi (1. 2 km) from Royal Palace of Madrid.

A stay at BYPILLOW Crosstown places you in the heart of Madrid, within a 10-minute walk of Plaza Mayor and Puerta del Sol. This hostal is 0.7 mi (1.2 km) from Gran Via and 0.7 mi (1.2 km) from Royal Palace of Madrid.

Make yourself at home in one of the 55 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include electric kettles and irons/ironing boards, and housekeeping is provided daily.

Featured amenities include a 24-hour front desk and an elevator.

Popular amenities

Free WiFi
Concierge
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nGuests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. All guests, including children, are required to present a valid government-issued ID card at check-in.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
  • Minimal age
    18
  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Sobrino de Botin 0.5 km / 0.3 mi
Plaza de Santa Ana 0.5 km / 0.3 mi
Plaza Mayor 0.6 km / 0.4 mi
El Rastro 0.6 km / 0.4 mi
San Miguel Market 0.7 km / 0.4 mi
Preciados Street 0.7 km / 0.4 mi
Puerta del Sol 0.7 km / 0.5 mi
Calle de Alcalá 0.7 km / 0.5 mi
El Oso y el Madrono 0.8 km / 0.5 mi
City Hall 0.8 km / 0.5 mi
Plaza de la Villa 0.8 km / 0.5 mi
Plaza de Canalejas 0.9 km / 0.5 mi
Museo Nacional Centro de Arte Reina Sofía 0.9 km / 0.6 mi
Congress of Deputies 1 km / 0.6 mi
Plaza de Oriente 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 55
  • hotel
  • Wi-fi
  • Lift access
  • Ecostars ESG AI
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH TERRACEDOUBLE • SUPERIOR WITH TERRACEDBL.SU-TR

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    DOUBLE SUPERIOR WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH TERRACEDOUBLE • WITH TERRACEDBL.TR

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    DOUBLE WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE WITH DOUBLE BEDTRIPLE • WITH DOUBLE BEDTPL.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    TRIPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE QUEEN SIZE BEDTRIPLE • QUEEN SIZE BEDTPL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    TRIPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDSFAM.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    FAMILY ROOM THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM QUEEN SIZE BEDFAMILY ROOM • QUEEN SIZE BEDFAM.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Bypillow Crosstown

    FAMILY ROOM QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Bypillow Crosstown

9.2
Excellent
227 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
8.8 /10
Condition
9.2 /10
Amenities
8.8 /10
75 reviews shown
10/10
Exceptional
20 Jul 2026
Toby
Very nice property with great air conditioning, helpful staff, and great location
Partner
10/10
Exceptional
10 Jul 2026
Fares
Friendly staff , nice rooms, great service and a good location
10/10
Exceptional
10 Jul 2026
Julio
Fueron amables .
Family
10/10
Exceptional
02 Jul 2026
Natalie
Great room and the hotel is in a fab location too. Easy for the metro but also a 20 mins walk to the palace/central Madrid.
Self
10/10
Exceptional
28 Jun 2026
Kate
Rooms were better than expected having read previous review for this place. Aircon was working perfectly and much needed with it being 35 degrees outside. Staff were polite and helpful. Hostel was in walking distance to so many attractions and nice restaurants nearby and the bakery next door did delicious coffee! Would definitely stay here again. Free lockers to leave your luggage in on departure day also helped as we had a 9pm flight!
Partner
10/10
Exceptional
26 Jun 2026
Miller Alejandro
Todo bien
Family_with_children
10/10
Exceptional
23 Jun 2026
Maria
We stayed in the double room with the large terrace, probably one of the best rooms ever!! the terrace had an outdoor shower and lots of seating, not to mention the view is gorgeous. The staff was super friendly very fluent and understandable in both english and spanish.
Partner
8/10
Excellent
22 Jun 2026
Sandra Elvira
Nice hotel and location
Family_with_children
6/10
Pleasant
12 Jun 2026
Hiromi
Nice location but the room is tiny.
10/10
Exceptional
12 Jun 2026
Mariela
I had an exceptional experience at ByPillow Hotel. From the very beginning, everything went smoothly, thanks to the helpful, informative, professional, and polite staff. One staff member who stood out was Javier at the front desk. He consistently went above and beyond, greeting us with a smile every morning and approaching us in a professional manner. He made us feel like we truly belonged there. Javier even exceeded our expectations by finding us an excellent hairdresser and making an appointment for us.
Friends
10/10
Exceptional
07 Jun 2026
Nader
Nice and great location with friendly staff
8/10
Excellent
16 May 2026
Jorge
Ubicación céntrica y personal amable. No había caja de seguridad en la habitación.
Friends_and_family Friends
8/10
Excellent
12 May 2026
Boon Hock
Good location and generally easy to get to by metro, which has an exit less than 3 mins walk away. Easy access to the city centre and tourist attractions. Room is a bit small, but clean and comfortable. Great restaurants in the neighborhood. Highly recommended.
Partner
6/10
Pleasant
03 Apr 2026
Naylan
El lugar normal es bastante céntrico pero hay mejores opciones para ese precio
Family_with_children
10/10
Exceptional
01 Apr 2026
Julianne
Wonderful stay and awesome private terrace.
Partner
8/10
Excellent
20 Mar 2026
Kevin
The rooms and facility was very clean. Beds were comfortable. Location is great—many shops and restaurants nearby. We were on the ground floor, so you could hear street noise as well as noise from the lobby. The hotel hadn’t switched to air conditioning yet, so no AC in the room and no fan—made the room stuffy. But on the whole, this was a good stay.
Friends_and_family Family
10/10
Exceptional
14 Mar 2026
Matt
Perfect place to stay in the centre of Madrid
Family_with_children
10/10
Exceptional
25 Feb 2026
YT
convenient location, friendly staff, good amenities and facilities including free lockers.
Partner
10/10
Exceptional
05 Feb 2026
Ben
Great location. Good room sizes
Leisure Family_with_children
10/10
Exceptional
02 Jan 2026
Pablo
Great place
Leisure Family
10/10
Exceptional
17 Nov 2025
Eileen
great staff, friendly, convenient to met
10/10
Exceptional
12 Nov 2025
Paul
Great room, terrific staff, great location!
Business_and_leisure Self
6/10
Pleasant
19 Oct 2025
Noelene
The room was clean & cool but very small with no outlook. Great central location, close to restaurants and shops.
Business_and_leisure Self
10/10
Exceptional
16 Oct 2025
Rebecca
Great location - near to a cafe, supermarket and metro stop and only a short walk right into the heart of Madrid but keeps you away from the hustle & bustle to give a quieter hub.
Clean, modern, facilities exactly what you need! Staff very friendly and everything very easy to use!
Self
10/10
Exceptional
28 Sep 2025
Peter R
Great location. Many good bars and restaurants within walking distance. Close to the subway as well.
Partner
8/10
Excellent
25 Sep 2025
Daniela

Conveniently located and comfortable

Very comfortable bed and pillows- tight on space around the bed and no room to leave suitcase open; I had a sigle occupancy room hence that might be the issue. I had a room on the back so it was very quiet. Reception staff helpful and welcoming. Toiletries provided.
Self
8/10
Excellent
19 Sep 2025
Michael

Madrid

Overall a decent hotel. I’d stay here again. WiFi was good. The standard room was large and newly refurbished. A large bathroom. Close to the Metro and grocery stores a Carrefour and Lidl. A couple things: no safe in the room, the AC temp was set by the front desk reception and the water temperature in the shower fluctuated from warm to cold in the morning. Overall good value.
Self
10/10
Exceptional
15 Sep 2025
Matthew
Perfect
10/10
Exceptional
15 Sep 2025
Justine

A very good find

The hotel is well placed for the metro and for getting into the heart of the city. The staff on reception were really pleasant and helpful, especially around the air con which kept turning itself off. The standard of the room was high for this price bracket with bright, comfortable furnishings and a spacious, clean bathroom. The cost of hotels in Madrid seems pretty high, but this felt like a very good find!
Friends_and_family Friends
10/10
Exceptional
09 Sep 2025
Laura
Great location, clean and comfortable
Leisure Partner
10/10
Exceptional
02 Sep 2025
Reina
The staff was friendly and accommodating. Many interesting places were walking distance from the property. I wish the room itself had been cleaner and in better condition but overall, it was okay. Only spent time in the room to sleep and shower.
Leisure Family
8/10
Excellent
17 Aug 2025
Darcey
The place was nice but very small for 4 people. We didn't mind since we were just staying the night. There was a lot of people out and around near the hotel way past midnight but it wasn't too noisy. Very hot in the room and could not adjust the central air. Daytime temps in Madrid were over 100 degrees farenheit. We understood that the air conditioning didn't go on till we were in the room but it took a long time to cool down. Overall we had a very nice stay for one night. The staff were wonderful!!
Leisure Family
10/10
Exceptional
03 Aug 2025
Javier
Not bad for the price and walkable to restaurants and coffee shops. It’s also a less than 5 minute walk to the subway station.
Leisure Friends
10/10
Exceptional
18 Jul 2025
Margarita
Just as expected for the price paid
Leisure Family
8/10
Excellent
05 Jul 2025
DIANE
Room could use a dusting and floor washed, but linens and bathroom clean. Ants in the bathroom, which didn't bother us. Efficient use of small space for comfort. Nice to have a hot water kettle to make coffee/tea (provided) and the biscuit and bottle of water are nice addition.
Leisure
10/10
Exceptional
28 Jun 2025
SAED
Super friendly, personable people in addition to great location perfect for making repeated visits to bear and the strawberry tree! Not to mention a clean, hip interior and in our case, a wonderful balcony with a view and outdoors shower! Loved it!
Leisure Partner
10/10
Exceptional
21 Apr 2025
luis

Amazing Experience at Crosstown Hotel in Madrid!

We had an absolutely excellent experience at Crosstown Hotel. What stood out the most was the staff—so kind, professional, and attentive! Special thanks to Juan, Juan Manuel, and every other Juan who helped us—they were all incredibly courteous and made us feel at home.

The hotel itself is spotless, very clean and well-maintained. The location is unbeatable—close to great restaurants, beautiful churches, and all the major spots in Madrid.

I highly recommend Crosstown Hotel 100%. If you're visiting Madrid, this is the place to stay!
10/10
Exceptional
16 Apr 2025
MAIRA
Convinient
Leisure Self
10/10
Exceptional
01 Apr 2025
Sankar
Friendly and helpful staff. Palace, Opera, Sol area walkable
Leisure Family
8/10
Excellent
16 Feb 2025
kamal

Très bon hôtel

Très bon hôtel, moderne et confortable, très bien situé pour visiter les Grands Boulevards de Madrid, la chambre est équilibrée de café, thé et tisane j’apprécie pour le petit dej dans la chambre ou une tisane la nuit avant de dormir 😀.
Friends_and_family Friends
4/10
Poor
05 Dec 2024
Amoye
The room looked ok but it was as super small no space to even open luggage properly. The bathroom you could smell the drainage and it permiated the room. Also the AC Unit did not work so I had to open windows
Leisure Self
8/10
Excellent
12 Nov 2024
Jonathan

City Break

I enjoyed my stay at Crosstown ByPillow. The location was very good for South of the centre of madrid food and drink, but also only less than 5 mins to a metro stop which has line 1 which goes up through centro.
I was initially given a room where the toilet flush wasn't working. After a failed attempt at fixing I was found a new room. Service at the front desk was always very friendly and helpful of all the people I encountered.
Self
10/10
Exceptional
30 Oct 2024
Vickie

First time trip!

Very nice front desk employee. Enjoyed the convenience walking. Thanks for the free water.
Friends_and_family Friends
10/10
Exceptional
26 Oct 2024
Daniela
The staff had great attention to my needs and a friendly face at all times.
10/10
Exceptional
11 Oct 2024
Tyler
We booked extremely last minute and It was very easy. The staff was incredibly kind and helpful. We got an upgrade and the room is very cute! Very walkable and many dining options. Cannot recommend enough!
Leisure Partner
10/10
Exceptional
07 Oct 2024
Jaime
Cleaning
10/10
Exceptional
09 Sep 2024
Moshe
Beautiful lovely boutique hotel
Family
10/10
Exceptional
08 Sep 2024
Zachariah
Very nice staff. They had lockers to put your belongings in case you arrive before check in. Clean and quiet as well.
Leisure Self
6/10
Pleasant
11 Jul 2024
John
They ‘upgraded’ my room, but ended up on the Main Street, at street level so very noisy if I wanted to open the window.
Business
10/10
Exceptional
20 Jun 2024
Erasmo Salinas
Lots of restaurants around!!!!
Leisure Family
8/10
Excellent
03 May 2024
Aarzoo
Convenient location. 2 mins walk to the metro station. 5-10 mins walk to Sol.
Business_and_leisure Self
4/10
Poor
25 Apr 2024
Takanori

I would not stay there again

I definitely left my mobile phone charger in the room and went back for it after check-out, but the reception staff did not check it with me as they were told that housekeeping had not reported it. I felt it was unkind.
Business
10/10
Exceptional
25 Apr 2024
Lucy

Great Stay :)

Most amazing & welcoming stay! Highly Recommend for those who want a city break. The staff were absolutely amazing & helpful! Great locker room after checked out for luggage also :)
Partner
10/10
Exceptional
02 Apr 2024
Temple
The room was small for our family of 4, but it was only a one-night stay before heading home. It was a great location to walk around. The room was quiet and the beds were comfortable.
Leisure Family
4/10
Poor
13 Nov 2023
Victor
Very noisy, especially on the weekend. The AC was not working, heater instead. It was too hot for us. The only way was opening the windows to get a fresh air. But it was extremely noisy even we are on the 5th floor. The room was tiny. Just enough to you to walk and sleep.

The only good thing is the convenient and walkable to anywhere.
Leisure Partner
10/10
Exceptional
23 Oct 2023
Bevin
Friendly staff clean facility. Good location.
Leisure Partner
8/10
Excellent
11 Sep 2023
Farnoosh
Great location and great staff. Juan at the front desk was super helpful and nice. The only thing that was not positive for us was that there was a slight off-putting smell in our room. Other than that it was very clean and walkable to almost all the spots we wanted to visit.
Leisure Partner
8/10
Excellent
13 Jul 2023
Esthermarie
Great hotel at the center of Madrid. Clean, convenient and cozy.
Recommended
Leisure Family
4/10
Poor
24 Jun 2023
CHUI MEI
This hotel obviously is not ready for public. For my first day check-in, still see renovation on the ground floor on the go. Staffs are polite and helpful, but room facility has not yet well installed and cleaned after renovation. Strong smell from new renovation, toilet floor is full with renovation dust. Electricity of the room flash out every 15 mins. It's in late June pretty hot in Madrid, air-con got turned off because of electricity supply flash out. Pretty annoying. I paid for no good comfort stay at all . Bed is comfortable, but still in winter blanket, with no air-con, hard to sleep in. Room design is great, but don't know why there has no small desk or table for placing stuff or eating, a bit inconvenient when you got something want to drop off. TV is new, but not yet connected. No signals. I was got tired to complain as only stay in one night. Completely bad experience. Digital door lock at my room 211 did not work well. Finally have to get a special access card from reception! Strange.
Business_and_leisure Self
10/10
Exceptional
22 Jun 2023
yorgis
Really satisfied with this hotel, great room, spacious and clean, outstanding crew. Very well recommended
Leisure Family
10/10
Exceptional
14 Jul 2026
Chia Ying
Restaurantes alrededores, y estacion de metro a 2 cuadras
Friends_and_family Family
10/10
Exceptional
09 Jul 2026
Monica del Carmen
Excelente
Business
4/10
Poor
08 Jul 2026
Aldo
Muy viejo los cuartos muy pequeños
, tardaron 3.dias para destapar un lavado
No regreso, lo único bueno es la ubicación
Partner
10/10
Exceptional
08 Jul 2026
Franck
Excellent séjour, l’hôtel est propre, bien entretenu et les chambres sont belles
8/10
Excellent
06 Jul 2026
Christophe
Hôtel pratique près la Plaza Mayor.
Pas de petit déjeuner mais plusieurs café à proximité en proposent de bons et peu chers.
Business
10/10
Exceptional
30 May 2026
Christian
Veldig sentralt og fint, hyggelig personale
Self
10/10
Exceptional
03 May 2026
Jose Gustavo
Bom
10/10
Exceptional
28 Mar 2026
Yueer
Great stay
Friends_and_family Family
8/10
Excellent
07 Mar 2026
Laura
Bien situé
10/10
Exceptional
21 Feb 2026
rodrigo avila
Muy céntrico, limpia la habitacion
10/10
Exceptional
21 Jan 2026
Taeyeon
객실이 깨끗하고, 청소도 자주 잘 해주셨어요! 데스크 직원 분도 너무 친절하셨답니다. 무엇보다 위치 하나만큼은 정말 기가 막히네요. 다만 방 자체가 엄청 좋고 그런건 아니고 딱 있을 것만 있는 느낌입니다!
Friends_and_family Friends
10/10
Exceptional
08 Jan 2026
Ho-yeon
위치와 가격 청결함이 너무 좋았습니다
10/10
Exceptional
02 Jan 2026
Berenice Leonor
La habitación muy funcional y el personal amable en todo momento
El hotel muy bien ubicado
Leisure Family
10/10
Exceptional
24 Dec 2025
César
Todo es increíble, buena atención, buena vibra.
Business Family
8/10
Excellent
08 Dec 2025
MARTIN
Personnel très courtois, chambre propre. Seul bémols chambre très petite le secteur est très bruyant la nuit… mais l’hôtel est bien situé
Leisure Partner

Location & surroundings

Bypillow Crosstown
Calle De Jesãºs Y Marã­a 12, Madrid, Spain

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Bypillow Crosstown

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