Name: Residhotel Vieux Port
Address: 4 rue coutellerie, Marseille, 13002, FR

10/10

Exceptional

21 Jul 2026

Nebyat

Clean room staff breakfast

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Ingrid

Great location

Self

6/10

Pleasant

03 Jul 2026

Audrey

L’endroit est bien pour une courte durée.
La porte du réfrigérateur tenait avec du scotch. Quartier central, mais bruyant.

Family

10/10

Exceptional

01 Jul 2026

Yujie

Air conditioning saved my life

Family

8/10

Excellent

29 Jun 2026

Allison

The only serious problem is that the safe box in the room wouldn't open. The front desk person tried several things, but to no avail. Apparently the manager was not available! The result is that I had to carry all of my valuables with me the entire time! I was angry about this since that was one of the reasons I chose the property. Another thing: false advertising... No way a laptop would fit in that small lockbox! Only the tiniest of devices might fit...

Another thing I didn't like is that I couldn't leave the windows open since there was very strong car exhaust. Normally I turn off the air-conditioning and open the windows. Not possible. Very loud too.

Otherwise, everything was perfect.

Self

10/10

Exceptional

19 Jun 2026

Marita

Rummet var mycket fräscht och rent. Läget mycket bra intill hamnen. Pentry med alla tillbehör

Partner

10/10

Exceptional

12 Jun 2026

Hannah

It was clean & the staff were friendly. 2 person room was spacious as well. Paid for a view of the port and it was definitely worth it! Wonderful view of the Notre Dame de la Garde!

Partner

10/10

Exceptional

07 Jun 2026

Pierre

Très bien situé. Personnel incroyable

6/10

Pleasant

06 Jun 2026

Gabe

We arrived after midnight and everything was locked. We did get an email with entry codes but it was in French. Our limo driver was very helpful and got us in. Without his help we would not have been able to get in and sleep.

Partner

10/10

Exceptional

01 Jun 2026

Keith

Safe and secure place to stay just off the main strip in the old port. The room was clean, the air conditioner kept the room cool, and the shower was really nice. There are lots of resturants in walking distance and about a block from the Metro station.

Family_with_children

10/10

Exceptional

25 May 2026

Mateo

Better than expected from the images to be honest, the room with terrace was incredible, spacious and clean on the top floor.

Partner

10/10

Exceptional

19 May 2026

julie

I arrived very late, after check-in and closed but the instructions were so clear and deficient, the whole process was painless. It’s a great team!

Self

10/10

Exceptional

19 May 2026

Thanh

Clean and comfortable. Close to everything.

Self

10/10

Exceptional

12 May 2026

Sonya

Great communication from the front desk.

6/10

Pleasant

09 May 2026

Judy

After-hours check-in was not possible. The hotelier gave us an access code by email to enter the building after reception had closed (we arrived in the middle of the night as our flight was delayed) but the keypad outside the front door did not work, even after multiple attempts. The phone number provided on the door also went straight to a message bank. Expedia assisted with calling the hotelier on my behalf but the hotelier only spoke French and merely reiterated the access code. Had we not encountered another hotel guest who let us into the building we would have been stranded outside all night. Not all reception staff spoke English. The room as advertised promised a washing machine but there was none in our room. The descriptions in that aspect were therefore misleading and deceptive. Further, the room faced a narrow alleyway to the Old Port and provided almost no view. The words 'partial view' in the room description were only technically correct but future guests should be warned that the view was extremely limited and almost non-existent.

10/10

Exceptional

24 Apr 2026

Pascale

Situation idéale. Etablissement propre et agréable. Petit déjeuner frais et varié. Literie excellente. Personnel aimable. Je recommande !

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Ava

Good location. Very standard room. Bed 140cm only. But clean and practical.

Partner

10/10

Exceptional

18 Apr 2026

Adrienne

Love the balcony! I'd stay here again.

Family_with_children

8/10

Excellent

09 Apr 2026

Christopher

Central location, everything walkable. Kind and friendly service. Our room was on the ground floor and noisy in the mornings.

8/10

Excellent

08 Apr 2026

Hao

The hotel’s location is unbeatable—you can walk to the port in just one minute. The only downside is that the sound insulation isn’t very good, so you can clearly hear outside noise at night.

Family_with_children

8/10

Excellent

14 Mar 2026

elisabeth

très bon emplacement

Partner

8/10

Excellent

10 Mar 2026

jenda

This was a great place and conveniently located to the beautiful OLD PORT. There was easy access to transportation, great food, and shopping!

Self

10/10

Exceptional

07 Feb 2026

Darlene

A perfect location in the old port. The apartment was a good size, great bathroom and the kitchen had what you needed. The beds were comfortable.

Leisure Partner

8/10

Excellent

27 Jan 2026

William

Spacious, clean apartment in great location.

Partner

8/10

Excellent

24 Jan 2026

choukri

The room was nice and stafe good us well and location perfect for me

Leisure Self

10/10

Exceptional

16 Jan 2026

Anabel

The view was incredible and the space was amazing. The breakfast was so delicious. It would have been nice to have some fresher fruit options, but everything else was so delicious that I was not all that bothered. I felt very safe in the area and enjoyed my time so much.

Leisure Self

10/10

Exceptional

13 Jan 2026

Bruno

Top

Business

10/10

Exceptional

11 Jan 2026

Vanessa

Nous avons beaucoup apprecie le calme la proprete et la praticite

Partner

2/10

Poor

04 Jan 2026

Emma

Værelset var utæt, der var larm fra en ventilator og sengen skulle have været skiftet for mange år siden

10/10

Exceptional

27 Dec 2025

Nadia

Très bon accueil, équipe vraiment sympathique

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

Sebastien

Great great staff and very friendly. Spacious room. Nearby Old Port closed to all restaurants and main attractions. Metro station nearby.

Self

10/10

Exceptional

08 Dec 2025

Sebastien

Great staff and very friendly and helpful. Fantastic location near by tho old port and all touristic shops, restaurant, etc.

Self

10/10

Exceptional

02 Dec 2025

christine

Tres bonne adresse a Marseille. Bien situé. Chambre et sdb impeccable.

Self

8/10

Excellent

22 Nov 2025

Guri

Bon sejour
Merci

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Thanh

Very easy access to the port, marina and restaurants.

Leisure Self

10/10

Exceptional

17 Oct 2025

Véronique

I didn't knew there was balcony room ! I'll ask for next time. Either I didn't take breakfast, so I can't say. But it was very quiet (even close to the elevator). I must say that each day, there was a very friendly welcome once a the desk. Good place too.

Business

8/10

Excellent

14 Oct 2025

HECTOR ENRIQUE

Es un buen hotel, buena relación precio - calidad, la diferencia, a favor, la hizo el señor Oliver de la recepción, una persona atenta, educada y excelente predisposición.

Partner

8/10

Excellent

13 Oct 2025

Francis

Helpful staff. Clean room. Breakfast not value for money paid

Business

8/10

Excellent

11 Oct 2025

Anais

The room is basic but it’s ok for a night or two

Business_and_leisure

6/10

Pleasant

11 Oct 2025

George

The building is going through some renovations so a little bit inconvenient.
Sleep wasn’t so good as outside window were main aircon units for the building

Partner

10/10

Exceptional

08 Oct 2025

Paul

The hotel is very well positioned, just one street back from Vieux Port, but without the bustle. Just about every place of interest (including the station) is within walking distance through fascinating and varied streets; smart ones with high-end shops; residential ones close by with high, shuttered windows and yet more with people and cuisines from all around the Mediterranean. The staff are helpful and friendly, the rooms clean and spacious and I heard no noise from other residents. I'd recommend staying there.

Leisure Self

8/10

Excellent

26 Sep 2025

Dale H

Staff was very helpful to English-speaking person, especially the evening guy. Internet service spotty at best. Great location for exploring the city and getting to La Cornish swimming areas.

8/10

Excellent

21 Sep 2025

Christopher

Good and handy to the port and walkable from train/bus station. Good breakfast, bed comfy

Leisure Partner

8/10

Excellent

17 Sep 2025

Jens Rene

All perfect!

Leisure Partner

10/10

Exceptional

13 Sep 2025

Richard

Great hotel, fantastic location, just steps away from the Old Port. Well-run with friendly staff. Excellent deal for the price. Rooms are larger than expected. Lots of great restaurants nearby.

Leisure Partner

8/10

Excellent

11 Sep 2025

Laurianne

Très bien situé, staff très gentil

L'hotel est très bien situé, à une rue du vieux port.
Il y avait un gros

Friends_and_family Family

8/10

Excellent

09 Sep 2025

Shana

Everything was great but some bad odors were lingering in the bathroom, especially in the sink which was really repulsive. Loved the staff, the location and the place itself. Would go back again for sure!

Partner

10/10

Exceptional

16 Aug 2025

Duy Dan

Surrounding by restaurants, shops, and majority attraction.

Leisure Family_with_children

8/10

Excellent

06 Aug 2025

Alex

All in all a pretty decent stay especially for the price. Having a kitchenette in the room is nice and uncommon for a lot of hotels. We found the hotel safe and pretty clean, it was dated sure, a bit noisy at night but that’s to be expected your in the heart of the busiest part of town. Area surrounding can feel a bit dodgy but it would be the same in any hotel in that area of old port.

Check in was easy, the staff were helpful. 7/10

Leisure Partner

10/10

Exceptional

25 Jul 2025

Rebecca L

No frills, but no complaints!

The location was awesome! A 1-2 minute walk to Vieux Port! We had a little kitchenette, which was nice. Comfortable beds, decent shower. No frills, but no complaints! The staff were friendly and helpful.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Rebecca

Everything we needed

This hotel is located one block from Vieux Port - an excellent location! The beds were comfortable and the room was clean. There was a kitchenette with a microwave and small range top. The bathroom was spacious and the shower was nice. Nothing fancy, but overall very good service and basic, good accommodations.

Friends_and_family Family

8/10

Excellent

23 Jun 2025

Pauline

Central location. Great atmosphere and culture. Close to shops, restaurants and things to see.

Leisure Partner

6/10

Pleasant

13 Jun 2025

tatiana

Great location, clean and basics…to my humble opinion, it’s more an apartment than hotel. Please be aware that there is a limited reception support. You will receive communications from hotel in French and so if you don’t speak French, please use the AI translation to follow instructions to get inside if you arrive late night… could be confusing at first… otherwise it’s fine.

Leisure Self

8/10

Excellent

07 Jun 2025

Michelle

Everything was OK . I recommend this place.

Self

10/10

Exceptional

07 Jun 2025

John

The staff was friendly and helpful. We loved the location and the room met our needs. We especially enjoyed the kitchenette.

Leisure Family

8/10

Excellent

11 May 2025

Bruno

Idéalement situé à deux pas du vieux port, propre et confortable, très bon petit déjeuner

Partner

10/10

Exceptional

07 Apr 2025

Yolaine

Idéalement situé. La literie est de très bonne qualité. Chambre très propre.
Le personnel est très accueillant et mention spéciale pour Olivier qui est tellement gentil, disponible et très a l’écoute du client.
Seul bémol, chambre très très bruyante sur la rue Coutellerie, au premier étage.

Partner

6/10

Pleasant

25 Mar 2025

Jeremy

Bien positionné, bon rapport qualité-prix (séjour de 3 nuitées en mars, a proximité immédiate du Vieux Port) La vue, bien que partiel est vraiment un plus. Hôtel en rénovation avec du potentiel. Staff très poli et accueillant.

La chambre, de manière globale, est assez conforme aux photos. En revanche, et cela n'est pas très acceptable :
-Absence de rideaux de douche
-Absence de bouilloire / machine à café
-Certaines prises électriques défectueuses (ne marche pas)
-Absence de brosse les toilettes (😳)
-Présence d'un préservatif (non utilisé, heureusement) sous notre lit (😳😳)
Le lit deux places classique mais un peu petit.
La kitchenette permet de se cuisiner de déguster des huîtres acheté le matin même au marché du Vieux port. La proximité avec les commerces pour acheter une bonne bouteille.

Partner

10/10

Exceptional

21 Mar 2025

Jacques

Bon rapport qualité prix

Il s’agissait d’un studio pour deux personnes, il n’y avait pratiquement pas de vaisselle ;une assiette pour deux une petite cuillère pour deux
La literie était très bonne la salle de bain toute neuve. La pièce était bien chauffée, l’emplacement de cette résidence hôtel est parfait juste à côté du Vieux-Port
bon rapport qualité prix

Partner

6/10

Pleasant

18 Mar 2025

Michel

Je ne maitrise pas l'anglais, du coup votre questionnaire n'est juste pas possible à compléter !!!

Partner

8/10

Excellent

26 Feb 2025

Andrew

Good location, central but set back 1 street from the old port. Very easy access to the metro, tramway, and buses. Room was nice, had a fridge, microwave and cooker if you wanted to use them. AC didnt appear to be working however, and the bathroom was a bit dated. The hotel was undergoing renovations specifically for the bathrooms at the time though, so they may be refreshed in future. Would stay again.

Leisure Self

10/10

Exceptional

27 Jan 2025

Alexandre

Très bon plan

Très bien placé , pas trop chère et propre

4/10

Poor

01 Jan 2025

Shadi

Rather disappointing , room was not clean, unpleasant smell of pipes! Balcony was not usable and clotted
Staff however very friendly, location very good and central, easy access to bars and shoppings

Leisure Family

2/10

Poor

30 Dec 2024

Julien

Good location but dirty

Good location but hotel is very dirty… I spend most of the day going out but come back to hotel at night is not an enjoyable moment. Although the hotel staffs are nice but I would never stay again and I would never recommend to any family with kids to stay here.

Friends_and_family Family

2/10

Poor

12 Nov 2024

Laetitia

Drap non changés

J’ai eu l’occasion de retrouver des poiles dans mes draps le premier soir. J’en ai informé la réception qui m’a donc donné des nouveaux draps troués… le réceptionniste m’a ensuite assuré que les draps seraient changés le lendemain matin… ce qui n’a pas été fait. Pas de bouchon pour prendre un bain, le frigo ne fonctionnait pas

Self

6/10

Pleasant

25 Oct 2024

Verified traveler

Best part is the location

Super close to old port and numerous sites. 15 minute walk from train station. Room was ok with basic furnishings, but super uncomfortable bed and window coverings were falling off, so wasn't very private nor dark at night.

Partner

10/10

Exceptional

16 Oct 2024

Anne

Appreciated being let in one hour early

2/10

Poor

11 Oct 2024

François

Absence de prise en charge de l’établissement pour un problème électrique
Absence d’électricité dans le quartier suite à des intempéries mais zéro réaction de l’hôtel
Pire au milieu de la nuit alarme incendie s’est déclenchée
Plus d’une heure sur le trottoir avec les pompiers mais aucun responsable ou gardien ne s’est présenté avec une certaine exaspération des pompiers et des clients de l’hôtel
Par ailleurs établissement ancien mal entretenu

Partner

4/10

Poor

08 Oct 2024

Verified traveler

Rundown hotel

We weren't able to take shower as the bath tub drain was stuck. Didn't get time to report the issue as it was late, we had to wake up early the day after. The hotel is in bad conditions.

10/10

Exceptional

05 Oct 2024

Annee

Liked the location and the view from the 5th floor.

6/10

Pleasant

27 Sep 2024

Ivan

very central but service needs improvement

Excellent location close to vieux port with lots of dining options in the area. It is very difficult to communicate in English with hotel staff. Breakfast was very basic and some times you need to ask for some items to be topped up (if they have them) Towels and room not automatically changed and cleaned, and is done upon request only at a cost

Partner

10/10

Exceptional

19 Sep 2024

Arianna

Right at the port. Large room. Great stay !

4/10

Poor

15 Sep 2024

Verified traveler

The hotel is located in a convenient area, but the hotel is very dated and not really a value for the cost. For 25 euros more, I had a 4-star hotel - I moved here when I extended my stay, and my original hotel was booked. It was clean, except the shower was full of black mold. The staff were very nice.

Business

10/10

Exceptional

09 Sep 2024

Michelle

Helpful staff, comfortable and clean

The man at the reception was super helpful and friendly. The hotel needs maintenance but clean and comfortable. Great location and close to everything.

Partner

6/10

Pleasant

08 Sep 2024

Verified traveler

The hotel is ideally situated, but certainly has seen better times. The room had vitually no daylight (despite large windows). It was very loud on weekdays. Staff is helpful and mostly friendly.

8/10

Excellent

01 Sep 2024

Verified traveler

Great location, everything was convenient. Very noisy outside the property until late at night. Room was very good and the Studio room facilities allowed for options to eat in or out.

Partner

2/10

Poor

23 Aug 2024

Elliot

Didnt even feel like a cleaner had been in the room.
Heavy black mould in the shower. Half a toilet roll.
No cooking utensils other than a saucepan and fry pan.

Towels and sheets both had stains on them.
Room was noise with no view. Couod hear other rooms and everything outside.
One of the wall plugs was falling out of the wall.

The only good thing about this olace was the proximity to the water front.

Spend a little extra and avoid the place. In our 2 month trip around europe this would be the worst place we have stayed.

Leisure Partner

8/10

Excellent

22 Aug 2024

Helene

Vieux

Bon séjour mais quelques petits problèmes
Lampe de chevet cassée, tuyau douche abîmé , vis à vis salle de bain désagréable
Manque de modernité un peu vieux dans l’ensemble
Mais pour 1 nuit on s’accommode .

Partner

8/10

Excellent

17 Aug 2024

AOUATIF

Établissement bien placé et sympa court séjour

Je remercie l'équipe qui est très gentille et accueillante, l hôtel est très boen placé à 1mn du Vieux Port. Dommage que les chambres ne soient pas bien entretenues , joints de la douche moisis, manque un rideau blanc sur deux fenêtres, certains placards bloqués, le matelas et sommier à changer pour un peu plus de confort. Sinon, ce que j ai trouvé agréable est que le nécessaire est bien présent ( serviettes, cafetière, bouilloire,frigo, liquide vaisselle, savon etc...). Les draps,et coussins sont propres. Je recommande cet établissement pour un court séjour c est très bien!

Self

10/10

Exceptional

11 Aug 2024

ACDEMENAGEMENTAziz chorfi

Tres bon hôtel ainsi que l'accueil
Merci

Business

2/10

Poor

09 Aug 2024

Daniele

Worst hotel ever

Leisure Family

2/10

Poor

09 Aug 2024

Christine

Very dirty, everything cracked, broken. For price very underwhelmed.

2/10

Poor

08 Aug 2024

Korina

No tiene elevador tienes q subir con maletas por escaleras. Los cuartos tienen cabinetes rotos y cortinas rotas. El peor hotel en town Expedía pone unas foto de otro hotel q está al frente q es muy bonito. La ropa de cama con quemaduras de cigarro las toallas de material duro. No te quedes en este hotel y expedía tienes q tener cuidado. Muy mal servicio.

Leisure Family

6/10

Pleasant

06 Aug 2024

Matthew

Mucem and Football in Marseille

We stayed for 2 nights to watch the Olympic football between Spain and Morocco. It was a good base for the trip and the kitchenette was very useful. The block is in a quite urban location but it is well placed for the Mucem and the Port generally. The property had a terrace but only a view of adjoining properties. The room was decent but could do with a good dust.

Friends_and_family Family

6/10

Pleasant

30 Jul 2024

Jocelyn

Nice place, some staff not so much

I rang before to ask if l could arrive early and leave my bags and was told l could. But on arrival the female receptionist told me that there was a problem in the baggage room and that l could not, under any circumstance, leave them at the hotel. l had to leave them in a public baggage hold across the street which l was charged for each hour. Then l had to rush back to get my bag on time and then check in. When l checked in l was told by the male receptionist that there was nothing wrong in the baggage room and that l was pretty much lied to. It ruined my whole day. The room was good but there only a light, transparent curtain in the bathroom so the neighbours can see in. I was very uncomfortable with that and so l didn't turn on the light in the evening which was difficult. In the morning when l mentioned it, the receptionist told me that there was a special film on the window so people could not see in. If this is true it is not obvious. Also after the baggage debacle l am not sure that l believed her. All up a nice and convenient place to stay but l'm not sure if l would recommend it.

Self

4/10

Poor

27 Jul 2024

Brad

I recently stayed at Residhotel and was very disappointed with the experience due to the staff’s unhelpfulness and dishonesty.

The room was clean and well-maintained, which was a positive. However, the staff’s attitude was problematic. The fridge in our room wasn’t working, and despite notifying the front desk, no technician arrived. One receptionist said she would check the issue but then went on break and never returned.

The situation worsened at checkout. The baggage storage room, just a few meters from the desk, was accessible with keys given to me by the receptionist so I could retrieve something from our bag. It was the receptionist’s responsibility to open the storage room, yet I was not supervised, and this lack of security meant I could have easily accessed other guests' luggage. During our final visit to collect all our bags, the same receptionist rolled her eyes at me when I simply asked to retrieve our luggage, which added to the frustration.

Despite the clean room, the poor service and the staff's lack of professionalism overshadowed the stay. I wouldn’t recommend this hotel to those who value honesty and respect.

Leisure Partner

6/10

Pleasant

23 Jul 2024

Zetoile

The hotel is not as nice as the photos. It’s fine for 1 night but I wouldn’t stay again.

Leisure Partner

2/10

Poor

15 Jul 2024

meryem

Hotel is literally close from 12 midnight to 2 pm. If you show up between these time frames you have no one. Door is locked and you are literally waiting them to show up. There wasn’t any hand soap in our room. All the faucets were plugged. The only good thing was the location. If you are looking for a comfortable bed and a hygiene thats not your hotel.

Leisure Family

6/10

Pleasant

01 Jul 2024

Louise

Okay but bedbugs got us

Looked good at first sight.

The hotel is nicely situated and has some nice sized rooms.

But the doors and restroom needed a cleaning.

We got Bitten by bedbugs and only stayed one night

Friends_and_family Family

8/10

Excellent

26 Jun 2024

Ian

Mostly great but a hefty deposit was taken and has not yet been credited!

6/10

Pleasant

22 Jun 2024

Simone

The floor was not clean. The shower had many spots of mold. I asked to fix these problems and they were at least partially solved

Business

10/10

Exceptional

21 Jun 2024

Dan

Good sized room, pretty clean and quiet. (First floor room). Staff was friendly.

Leisure Family

2/10

Poor

15 Jun 2024

Robert

Gloomy rooms, badly furnished and a really dirty shower cubicle. They hadn't cleaned behind its door for years by the look of it.

Business_and_leisure Self

2/10

Poor

13 Jun 2024

Louise

Bad conditions

We came 2 hours before check in, and the woman in the reception was very kind and gave us the room. Unfortunately the room didn’t live up to our expectations at all. The walls were dirty in every room and it was in a very bad condition. We had to deliver the rental car, so we didn’t have time to talk with the hotel staff about this before we got back two hours later. They showed us another room, but it was the same condition. We kindly asked them to cancel our reservation, since we didn’t spend any time in the room yet. Only put our luggage in and left. They didn’t want to cancel any of the dates we booked. We went ahead to find another hotel and had to pay for two hotels.

Friends_and_family Family

6/10

Pleasant

13 Jun 2024

Jacques

Not expensive. But don't expect luxury. Good for single business travellers

Business Self

10/10

Exceptional

11 Jun 2024

Patrick

Great stay! Olivier at the front desk was super helpful and welcoming!

Leisure Self

4/10

Poor

03 Jun 2024

JILL

Great location. Right by the port
Comfy bed and hot shower
Wouldn’t stay again. Extremely basic and room smelt
Remember you get what you pay for.

Leisure Self

10/10

Exceptional

29 May 2024

Adrian

Late arrival - fine welcome

Pleasant welcome despite arriving at 10pm. All was well explained and efficient.
Hugely appreciated.

Business

4/10

Poor

07 May 2024

olivier

Noisy (night bar in front of our Windows , with its doors and Windows open. loud music, shoutings). Terrible night. Avoid the place from may to septembre (seems to get more quiet in winter Time).

Partner

10/10

Exceptional

07 May 2024

Eleanor

Great location near the old port. Good breakfast. Desk closed between 12:30 to 2 pm.

Leisure