Name: Staycity Aparthotel Marseille Centre Vieux Port
Address: place Bertas, 4, Marseille, 13001, FR

6/10

Pleasant

25 Jul 2026

Richard

Tired and badly designed room. Could barely get in the toilet! No wardrobe to speak of. Tiny bathroom. Laundry facilities were good. Some desk staff were helpful, others not. Noise from the back street late at night, seemed ignored by security.

4/10

Poor

20 Jul 2026

Iris

The bathroom emitted a foul and unpleasant odor. There was really nothing staff could do. It seems to be a septic issue. I also found a dead spider in my bed, so the room was not throughly cleaned when they gave it me.

Self

10/10

Exceptional

18 Jul 2026

Peter

Recommend

Friends

8/10

Excellent

16 Jul 2026

Alison

Early check in was appreciated. Aircon in main room worked well. Fan in bedroom was helpful to keep air moving since no aircon. Kitchen small but functional. Beds comfortable. Staff polite but not overly helpful - was Fete Nationale while we were staying but no mention of this in terms of activities or road and business closures.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jean-Nicolas

J'ai trouvé le staff vraiment super, du début à la fin. Ils sont vraiment à l'écoute et disponibles. Les chambres sont modernes et pratiques comme des appartements.
Bien situé entre le vieux-port et la gare.

Family

10/10

Exceptional

10 Jul 2026

Phillip

Everything was good, just the gym left a little to be desired. Overall, really liked my stay here.

Self

10/10

Exceptional

06 Jul 2026

Joe

Very helpful staff. Cozy hotel near old port. Air conditioning not the best but at least there is. Would recommend 👌

Family_with_children

8/10

Excellent

29 Jun 2026

Mikko

Great location; walking distance from the Old Port where most of the action is.
The front desk staff (we were served by Loïc and Thomas) were really helpful and gave great recommendations that we highly recommend now as well: for dinner (Brasserie Barbotin) and brunch (Biba). Room was small and even with the curtains drawn would have been unbearably hot (weather outside was 40+ celsius), but was great with the AC , which luckily ran flawlessly (and continually in our case!) My recommendation to the management is to install UV blocking film to the room glass balcony doors. This would bring the temperature WAY down and would despite the initial investment, save tons of electricity cost with the constant AC use in every room. I would also install better black-out curtains with silver lining to the outside to reflect even more heat out.

Partner

6/10

Pleasant

29 Jun 2026

Annick

Très basic un 3 étoiles pas plus .

Partner

10/10

Exceptional

24 Jun 2026

Peter

Great room and handy amenities. Staff very helpful and close to transport and harbour

Partner

10/10

Exceptional

18 Jun 2026

Carol

Clean room, very nice people at the desk, access to laundry room and lobby pizza were wonderful!

Partner

8/10

Excellent

17 Jun 2026

Andrew

Nice enough apartment, though the AC didn’t always work. Convenient to the old port. The area is kind of dicey, especially as you move away from the port. It was fine for me, a man alone, but I don’t think my wife would have felt safe.

10/10

Exceptional

16 Jun 2026

David

From the second we arrived, we felt genuinely welcomed.
The staff were warm and friendly and nothing was too much trouble.
They recommended things to do and places to go, without us even asking!
The room was lovely, the location is perfect for exploring this amazing city, and we will stay here again, whenever we return to Marseille.
Book this, without hesitation, truly.

Partner

10/10

Exceptional

16 Jun 2026

Serena

The staff were so friendly and helpful. Also, I arrived early and my room was ready. Get the balcony if you’re going to want morning sunlight. It seems it’s in a bit of a meh part of town but a short and easy walk to the port.

Self

10/10

Exceptional

15 Jun 2026

David

Rooms exceptionally clean and contained everything you need in the kitchenette. Perfectly located just 10 mins from the rail station and Vieux Port. Also there are washing machines in the basement should you require. Wouldn’t hesitate to stay again if in Marseille!

Partner

10/10

Exceptional

12 Jun 2026

Elaine

We arrived after midnight but that was not a problem with the very friendly and helpful member of staff who checked us in. Apartment was spotlessly clean, great amenities in the kitchen area including good size fridge, bed and sofa bed very comfortable. Situated within a short walking distance of main bus station (bus from airport), and very straightforward to walk to the old port area (took about a very leisurely 15 mins). Would certainly recommend as great value for money , and provides everything that most people need during a city break.

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Rod

Easy access to port , attractive mod cons cheers

Self

4/10

Poor

06 Jun 2026

joanna

Arrived late at night and had messaged in advance on two occasions to request 2 single beds instead of a double as travelling with my teenager. This was listed as an option on the room description. On checking in this had not been done and the allocated room only had one bed. Room was changed but to a room with one bed and one sofa. Had to make up the sofa bed and it was very uncomfortable for my son who has sensory issues. Room and bathroom were unclean and the room smelt of dampness. Toilet and shower were unclean. Staff member at reception was very nice and did try to help but the hotel was to a poor standard

8/10

Excellent

06 Jun 2026

Vic

The air con wouldn't go lower than 21.
There was a sewer smell in the room.
Laundry was great. The room was large and well equipped. The staff was excellent. Close to train and oldtown

Partner

6/10

Pleasant

01 Jun 2026

Robert

Everything was clean and in good order, except that the A/C in the bedroom was not working at all, and unfortunately there was nothing the staff could do. It was also strange that the sink was in the room with the shower instead of with the toilet, but it worked. All of the staff that we dealt with were really friendly and helpful, big shout out to Thomas who was so nice and helped us a lot with directions and restaurant recommendations.

Family_with_children

10/10

Exceptional

31 May 2026

Amy

Everything is great except AC not work.

Partner

6/10

Pleasant

26 May 2026

Burcu

Overpriced hotel considering the overall quality. I would stay in a more expensive place if I go again. Shower is with curtain, not comfortable bed.

Partner

8/10

Excellent

25 May 2026

Margaret Julie Lai Kow

Friendly staff. we did not try out the facilities

Partner

10/10

Exceptional

23 May 2026

Oscar

Felt like home away from home. Lots of space!

Partner

10/10

Exceptional

17 May 2026

Diana

we did not have breakfast at the hotel because of a early flight.
The e.mployess were all very helpful

Friends

10/10

Exceptional

16 May 2026

David Anthony

Extremely nice building and room. Close to Vieux Port and shopping.

Self

10/10

Exceptional

08 May 2026

Mei

The hotel owner is extremely kind and professional. He checked us in early and upgraded our room. The room has 2 sofas and lots of space for 2 people. Very comfortable with a mini kitchen (hot water kittle, Nespresso coffee maker, mini fridge, microwave and all the cups/dishes/utensils). It even has a mini dishwasher. Even though we didn’t use it but it was very confident, so you don’t need to do dishes during your vacation. There is also coin operated washers and dryers on the first floor. Super helpful and both machines operate excellently. He also lent us international adapters so we can charge our phones and laptop (for ours did not work). We really enjoyed the hotel and its amenities (most of all, his great customer service).

The hotel overall is a little outdated. But for us, safety and conveniently located are important. This hotel provided that. We felt very safe in the hotel. You need a room key to press your floor. No outsider can have access to this hotel.

The neighborhood around the hotel may look sketchy. There are street arts along the way and around the neighborhood. But we feel Marseille is a city popular for street arts. There was a homeless person sleeping outside. But he was harmless and did not bother us once.

Overall, we enjoyed greatly. Thank you.

Partner

8/10

Excellent

07 May 2026

Sylvie

The room was clean, the bed was comfortable et the little kitchen practical.

Partner

2/10

Poor

07 May 2026

Poupak

Location is good and close to main attractions but there is always homeless people sleeping close to the main entrance. I found it not safe to go out at night.
Hotel room does not look like the picture at all. It was dirty with very bright hospital like lights. Shower drain was dirty and had hair from previous guests stuck. Bath tub was very small and slippery. Water does not have any pressure for shower. You don’t feel clean and fresh. I don’t recommend this hotel

Partner

10/10

Exceptional

05 May 2026

Eric

Almost perfect in every way, if I'd be nitpicking I'd say the location is not the nicest in Marseille and there were noisy guys in the street behind our apartment.
Also the air conditioning didn't seem to work but at this time of the year evenings are very comfortable so we just opened the windows.

Partner

10/10

Exceptional

03 May 2026

Rosalind

Really friendly and helpful staff. Great location near Vieux Port.

Partner

10/10

Exceptional

01 May 2026

Kassie-Fang

Le personnel était très sympathique et accommodant!

Self

10/10

Exceptional

22 Apr 2026

Gemma Mary Louise Clare

Kitchen had everything I needed. Staff were very nice. Location convenient for the Metro if reqired.
The only issue I would say was noise from the residential area opposite, lots of shouting till midnight on all three nights I stayed. Having said that, I would stop there again but maybe opt for a room not facing the residential area.

Self

10/10

Exceptional

11 Apr 2026

Andrew

Good location and amenities such as kitchen and laundry that make the stay pleasant.

Self

8/10

Excellent

06 Apr 2026

Jane

Comfortable and quiet hotel in a very central (but not sophisticated) area

Family

10/10

Exceptional

03 Apr 2026

Oriana

The apart hotel met needs. For a quick trip it was totally worth it and the bed was comfy. Although it has a kitchen would not recommend cooking as it is extremely basic.

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Sahra

Our room was ready early so we were able to check in early. Thank you.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Shalini

Wonderful welcome by Emmanuelle and all of the staff that made us feel like our home away from home . Nice 1 bedroom
Apt with great proximity to old port . Just need more food / drink for dinner options

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Eric

Amazing location directly above Colbert Metro Station, giving you effortless access to the whole city. You can get anywhere by foot, tram, bus, or metro, and the train station is a ten‑minute walk or one stop away.

The room is generously sized for Europe, especially at this price. The king bed was very comfortable, and the pillows were excellent. We chose a balcony room—good size, but the view isn’t charming, mostly neighbouring balconies with laundry. Being in the city centre means it won’t be quiet before about 3 a.m. if you need the windows open.

Unfortunately, the ventilation didn’t work in our room, and in March it was still warm. We had to rely on open windows, which meant mosquito bites. The furniture looks nice at first glance but is low‑quality up close, and the floor could use a deep clean.

On the positive side, the TV and channel selection were great, and the staff were exceptional—friendly, reassuring, and always present. An unhoused man sleeps outside, but he is harmless, and hotel security is excellent with tap access after 9 p.m. and attentive evening staff.

The shower looks modern, though the water pressure may not satisfy everyone. The cooktop was confusing but functional; an instruction sheet would help. The dishwasher was convenient, and the fridge worked well. (Note: the excellent Carrefour nearby is closed Sundays.)

For the price and location, this hotel is a terrific deal. I would return and recommend it.

Partner

8/10

Excellent

19 Mar 2026

pato

Spacious room, clean and well equipped.
Location is closed to the port and transportation.

8/10

Excellent

10 Mar 2026

Valerie

The room is exactly as listed. It is clean, and the front desk staff were very polite.

10/10

Exceptional

27 Feb 2026

Ai Yun

Convenient location

Family_with_children

10/10

Exceptional

15 Feb 2026

Peter

Geräumiges Zimmer mit Küche, Schlafzimmer, Balkon, Tisch und Stühlen, ideal zum Arbeiten. Freundliches Personal, excellente Sight-Seeing-Tips.

Leisure Family

10/10

Exceptional

25 Jan 2026

Calvin

great location, spotless room and staff were great

10/10

Exceptional

25 Jan 2026

Manjit

Great location. Clean room. Helpful staff.

Leisure Friends

10/10

Exceptional

23 Jan 2026

Lee

Staff were friendly and informative. Room was very clean

8/10

Excellent

20 Jan 2026

Nadia

Staff were very accommodating

Leisure Self

8/10

Excellent

15 Jan 2026

Meg

The hotel was great. Very helpful staff.

Self

10/10

Exceptional

12 Jan 2026

Nadine Denise Mary

Great location to the train station.

Leisure

10/10

Exceptional

04 Jan 2026

Heru

We really enjoyed and feel like home staying with Staycity Centre in Marseille. The staffs very helpful and friendly, room was spotless, nice location closed to public transportation.

Leisure Partner

2/10

Poor

08 Dec 2025

vadim

Very rude supervisor

8/10

Excellent

03 Dec 2025

Lisa

The hotel itself is older but it is clean. It has all the basics and a small kitchenette which is fully equipped. There is also a laundry on the ground floor which has 2 washers and dryers, perfect for when travelling.
The staff were all very friendly and helpful and nothing seemed to be too much.

10/10

Exceptional

26 Nov 2025

Michael

Room was clean, well set up and quiet. The port was a 9 minute walk. Gare even closer. Staff was friendly and informative. Very good value.
Would stay here again.

Partner

10/10

Exceptional

21 Nov 2025

Bailey

Great spot close to the train station (which was my main priority), staff was overly friendly and it was an easy 10 min walk into the main tourist part of the city. The only thing I didn’t love was the area around the hotel seemed a bit unsafe for a solo female traveler and at 6:30 am every morning there’s very loud city workers power washing the steps directly outside your window. It’s not something the hotel can fix but it’s a very unwelcome alarm clock.

Leisure Self

10/10

Exceptional

19 Nov 2025

Randall

Very friendly, free snacks always available, clean room.

Leisure Self

8/10

Excellent

16 Nov 2025

Zoe

Had kitchen, not overly easy to use due to small size
Spacious other areas.
Starting and dining options in room.

Friendly and helpful staff

Leisure

10/10

Exceptional

06 Nov 2025

Laquarne Shyeim

Amazing stay thank you merci merci

10/10

Exceptional

05 Nov 2025

Jutta

Incredible friendly staff!!! It doesn’t happen very often that you get a warm bathroom when taking a shower. Loved it! Great location, clean room. We were arriving early and were able to get into our room without an extra fee. Would highly recommend when visiting Marseille!

Leisure Partner

10/10

Exceptional

05 Nov 2025

Maria

Clean, modern and perfect location

Leisure Partner

10/10

Exceptional

03 Nov 2025

Sylvia

Room was spacious and clean. Separate kitchen with all amenities, kettle, toaster etc. Staff were all friendly and helpful. Walking distance to old port. Recommend

Leisure Partner

8/10

Excellent

31 Oct 2025

Andre

Excellent location in Marseille. Close to the old port. Parking close by. However, it is a shame to serve those croissants for breakfast in France.

Leisure Partner

8/10

Excellent

20 Oct 2025

Charles

The room and the hotel was very good, they upgraded us to a room with a balcony which is very much appreciated. The staff are friendly and helpful, there is onsite washer & dryer, kitchen fully equipped. The only thing is the bed which is a bit too firm for me. Took me a good 2 days to get used to it. The area around the hotel is a bit scratchy even though nothing ever happened to us.

Leisure Partner

8/10

Excellent

18 Oct 2025

JEFF

Good hotel, good staff

Business Self

10/10

Exceptional

15 Oct 2025

TETYANA

Kitches was equiped, but we didn't use it

Partner

6/10

Pleasant

10 Oct 2025

Abdelaziz

Hard to get to.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Deepak

Staff was very helpful. Hotel location was very convenient closer to central station and walking distance to tourist area, food and shopping.

Leisure Family

6/10

Pleasant

29 Sep 2025

Dobromir

Staff and many homeless people in the region and expensive price for the hotel location

Business

8/10

Excellent

26 Sep 2025

Mireille

Was well located and staff were very nice.

Friends_and_family Family

6/10

Pleasant

26 Sep 2025

Linda

Staff was friendly, but the hotel is really a glorified hostel and apartment rental. Location was ok. I wouldn't stay here again. MY expectation was different from the listing. Although it might serve others, I needed something more hotel like.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Audrey

The one bedroom apartment was a lovely surprise as we had booked a studio. Was equipped with everything you need and pretty comfortable. The area directly outside is busy with bus stop and metro just along the street but for all that no real noise inside at night. Could do better with the floor cleaning was quite dusty and gritty.

Leisure Partner

10/10

Exceptional

17 Sep 2025

dean

Had a positive experience, room was spacious nice comfy bed , great shower didn't use the kitchenette, other than the fridge which was handy , stayed for 5 nights, good staff marseille is bit rough around the edges, but still had a enjoyable stay, would use again , would recommend.

Leisure Self

8/10

Excellent

11 Sep 2025

Jeremy

Staff were excellent and went out of their way to be helpful

Leisure

10/10

Exceptional

02 Sep 2025

Kaiwei

The staff is super nice, friendly and kind. Location is great if you wanna visit the port.

Leisure Family

4/10

Poor

01 Sep 2025

simon

Benefits: close to train station, upgraded room, cheap room
Negatives: around the hotel is not very nice, hotel needs a major refurbishment, not hot water in shower, everything just needs a really good clean.

Leisure Partner

6/10

Pleasant

31 Aug 2025

Verified traveler

Centrally located but need TLC

About a 10-minute walk from the train station, though the uphill route might be a consideration for some. The room itself has a few quirks—mugs and plates are chipped, and the main area feels dim due to the lack of a central light. The toilet and shower are oddly separated, with one positioned near the entrance and the other tucked inside the room, which may feel unconventional.

Partner

10/10

Exceptional

20 Aug 2025

Melania

Excelente hotel. El personal muy arable.

10/10

Exceptional

17 Aug 2025

Tyler

Great food and place to stay.

Leisure Family

10/10

Exceptional

16 Aug 2025

Andrew

Room was very nice, clean and comfortable. Amenities included fridge/freezer, coffee machine, dishwasher, microwave and stove. The building itself was clean and well maintained. The staff were friendly and could give recommendations when asked. My only negative would be that the hotel is located 5 to 10 minutes north of a lot of the central attractions

Leisure Self

10/10

Exceptional

15 Aug 2025

Dereje

Very friendly

Leisure Family

10/10

Exceptional

02 Aug 2025

Amanda

Staff was very helpful with suggestions of things to do.

Leisure Family

10/10

Exceptional

31 Jul 2025

Paula

Stay was amazing,staff working at the front desk are amazing. So helpful. I would strongly recommend it. 5 min away from vieux port walking.

Leisure Family

10/10

Exceptional

25 Jul 2025

ALEX

Excellent.

Very friendly and helpful staff. Good sized room perfect for a family stay. Good location for the port and central city. Good local food nearby.

Friends_and_family Family

6/10

Pleasant

14 Jul 2025

Mark

The people were great but our room had a bad smell, obvious every time we entered it. The manager responded to our complaint, but couldn’t fix the issue- the airfreshner help. The manager also got the floor washed after we complained that it was dirty. So the response was good but shouldn’t be needed.

Leisure Partner

10/10

Exceptional

02 Jul 2025

Larry

Staffs are very nice

Leisure Family

8/10

Excellent

27 Jun 2025

Oyinda

I really enjoyed my stay. It’s exactly what I needed for a couple of nights

Leisure Self

10/10

Exceptional

24 Jun 2025

Grace

The hotel was lovely, great location but quiet, modern rooms, good facilities. Great to have a small kitchen. The staff were just incredible hands down some of the nicest hotel staff I’ve encountered, always super friendly and welcoming and made you feel at home.

Leisure Partner

6/10

Pleasant

22 Jun 2025

Guy

The first room they give us was not good smell bad and the second room was ok also the parking was not good the elevator was not working and they charge me 30 euro big scam.

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Aaron

Quiet room perfect for a short stay. Close to many food options!

Partner

6/10

Pleasant

15 Jun 2025

Laura

The area is dirty in the city. Didn’t feel safe n the area

Leisure Partner

10/10

Exceptional

06 Jun 2025

Julie

Good location, friendly staff, room was well equipped & clean. Everything we needed to explore Marseille.

Leisure Family

10/10

Exceptional

03 Jun 2025

Paul

Great hotel and perfect location for our trip.
Friendly and helpful staff.
Would definitely book again.

Partner

8/10

Excellent

02 Jun 2025

Gabrielle

Good location. Close to both St Charles station and the Old Port. Helpful staff. Clean. Quiet considering it’s central location.

Self

8/10

Excellent

01 Jun 2025

Mindy

We got our room upgraded which was great. Our apartment was large and spacious with everything you need. Water pressure was great and towels were nice and fluffy. Location was walkable to everywhere we wanted to go though immediate area was just okay though we did not feel unsafe. Overall a very good option and stay.

Leisure Family

10/10

Exceptional

01 Jun 2025

Maria Ines

Excellent place to stay!

Partner

10/10

Exceptional

23 May 2025

Jaime

very convenient hotel, kind staff and location close to main attractions.

Leisure Family

10/10

Exceptional

16 May 2025

RONALD

Very friendly staff

Leisure Family

10/10

Exceptional

09 May 2025

John

Helpful staff

Very helpful staff. The room was comfortable and clean. Laundry facilities on site.

Partner

10/10

Exceptional

07 May 2025

Faye

Location,location,location - Big bang for your buck!

10/10

Exceptional

30 Apr 2025

George

This property is located close to transport hubs, supermarket and mall, and is a 12 minute walk to the Old Port. The staff were great and assisted with any request. Great for short or long stay with fridge/freezer, convection microwave and dishwasher.

Leisure Partner

6/10

Pleasant

25 Apr 2025

Lynn

Convenient location and good price but the room was extremely noisy (first floor) and not super clean. Staff were friendly enough and the gym was well equipped.

Leisure Partner