Name: Toyoko Inn Marseille Saint Charles
Address: Avenue Du Général Leclerc, 25, Marseille, 13003, FR

2/10

Poor

28 Jul 2026

Manuel

Mauvaise odeur dans la salle de bain en raison de l'engorgement de la canalisation d'évacuation des toilettes. Pas d'interrupteur à côté du lit. Petit-déjeuner industriel. Quartier peu agréable : sortie de l'autoroute d'un côté, terrain vague de l'autre. Au-delà du terrain vague, on voit quelques montagnes, mais la vitre de la fenêtre, qui ne s'ouvre que de quelques centimètres, étant sale, on n'en profite guère... Le prix de la chambre (presque 90 € la nuit pour une personne) est donc exagéré. Seuls avantages : la proximité de la gare et, en journée, du centre accessible en traversant un jardin public fermé le soir.

8/10

Excellent

19 Jul 2026

Ingomar

The tight table setting is usual in Japan but unusual in Europe. Only outer tables can be accessed. Would be an improvement to be considered by the Hotel management

Partner

6/10

Pleasant

12 Jul 2026

Mohammad Amin

The first-floor bathroom smelled terrible, and the odour permeated the entire room. I reported the issue to the staff and asked for their assistance. I believe they simply sprayed some air freshener, but the problem persisted. We were exhausted from following up further.

Partner

8/10

Excellent

10 Jul 2026

Frédéric

Pas de souci particulier à declarer

10/10

Exceptional

09 Jul 2026

Gabriele

Very Kind staff !

8/10

Excellent

08 Jul 2026

Shaun

The location is helpful if catching coaches or trains elsewhere- Marseille St Charles station is within walking distance. However it's about 15 to 20 minute walk to the old port.The rooms are clean and Japanese themed in the bathroom. Ie toilets with multiple functions, Japanese style baths. The breakfast was basic but good.

Self

10/10

Exceptional

02 Jul 2026

Patrick

The room was very clean and the air conditioning was working properly

Self

8/10

Excellent

24 Jun 2026

Wei Yuan

Good service and staff

8/10

Excellent

21 Jun 2026

David

Good breakfast

Partner

8/10

Excellent

17 Jun 2026

Helen

The first room we were given had been smoked in, but after checking the staff moved us to a different room - which was much better.
The toilet reminded us of a plane toilet, slightly claustrophobic, but usable - shower was excellent.

Partner

10/10

Exceptional

15 Jun 2026

Sharon

Great place to stay

Partner

8/10

Excellent

13 Jun 2026

Nigel Barry

Clean and pleasant stay, Job done.

Self

6/10

Pleasant

11 Jun 2026

Sven Carsten

Grundsätzlich ok und in Laufnähe zum Bahnhof St.Charles. Klassisches 3-Sterne-Hotel, das für die gebotenen Leistungen aber definitiv zu teuer ist.
2 Dinge fand ich befremdlich: Obwohl bei Anreise die Zimmer schon fertig und bezugsbereit waren, ließ man alle Neuankömmlinge bis exakt 14:00 in der Lobby warten, um dann mit dem Check-in bei den vielen Menschen überfordert zu sein.
Beim Frühstück steht ein Securitymensch am Buffet und kontrolliert, dass nicht zu viel gegessen wird und auf keinen Fall etwas mitgenommen wird- und sei es nur ein Apfel.
Hinterlässt einen merkwürdigen Eindruck....

Self

10/10

Exceptional

07 Jun 2026

ahmed

Hôtel bien situé pas loin de la gare St Charles et quelques centaines de mètres du centre ville et du vieux port c est idéal pour un séjour à Marseille un petit déjeuner variés très bien dans l ensemble je le conseille vivement

10/10

Exceptional

07 Jun 2026

Gao

The level of service is close to their hotels in japan. But much higher level than other local hotels. Laundary facility is very helpful, ac adjustable vent make stay much pleasant. Breakfast is great and included. Staffs speak english... late check out is 10 euro per hour till 1pm...
Highly recommended.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Gao

Very impresive breakfast, get us going

10/10

Exceptional

01 Jun 2026

Allison

.

Self

10/10

Exceptional

01 Jun 2026

tina

Clean room; friendly staff; great breakfast; near the tr.ain station

Friends_and_family Family

6/10

Pleasant

30 May 2026

veronique

Petit déjeuner simple et produit bas de gamme
Ma voiture était au garage mais des travaux ont eu lieu dans le parking juste à coté de mon stationnement et j ai retrouvé ma voiture toute blanche de poussières de plâtre
on aurai pu me prévenir pour déplacer ma voiture
sinon hôtel bien situé proche de la gare et du métro
Hôtel propre

10/10

Exceptional

30 May 2026

TUYET G

Very clean and efficient
Great staff
Breakfast is ok but for the price it is expected
Comfort with air conditioning

Family

4/10

Poor

28 May 2026

ZHANNA

This hotel designed for the people who need to stay 1 night between train schedule or flight schedule. May be for this who does not have money at all, VERY BED UNSAFE AND DEPRESSING LOCATION. Very uncomfortable dining room, not serving vegetables at all. Not enough eggs and serial if you are coming 2 hours later and no body care that you pay price for the food that they do not have in the proper quantity.
DEFINITELY THIS HOTEL NOT FOR THE TRAVELERS. I have been rubt by gypsies. This is the quality of hotel location. I talk to the taxi drivers, locals and all of them told me that hotel location in the not safe area. The hotel should disclosed this information. See pictures attached.
My room has 1 broken lamp and they was not able to fix because handyman working only 3 day a week and it was not the day I stayed. No plugs for phone near bed only on opposite wall. No shelfs for cosmetic in the shower. No any shelfs for closing.

Friends

10/10

Exceptional

26 May 2026

Martin

At first I wondered why it was called Tokyo Inn, but the hotel is actually a little piece of Japan, right here in Marseille. I haven’t been in Japan for years so this reminded me of good memories, and quite unexpected.

I would recommend, location is very convenient next to Saint Charles station and hotel is very clean.

Self

8/10

Excellent

24 May 2026

Margie

A modest size room to conveniently move around. The only thing not convenient is one small pillow for each guest.

Partner

10/10

Exceptional

21 May 2026

Chad

One of the better hotels I have stayed in, welcoming staff, clean and friendly

Friends

10/10

Exceptional

21 May 2026

conan

Breakfast is included. Good for travelers who are new to the city

6/10

Pleasant

19 May 2026

Daniel

Passe

Partner

8/10

Excellent

16 May 2026

Anne

Room was functional, Not overly spacious but adequate and efficient for the business traveler.

A few “creature comforts” could make a big difference with little expense. How about a second bed pillow and bath towel? And an extra glass or two? (Only one ceramic cup and one coffee mug provided.)

The location is convenient. It’s not clear why the window opening is so restricted -- maybe because the windows face a main street?

Overall this hotel is fine. It just seems a shame not to go to a bit more effort to make a big difference in comfort.

Self

10/10

Exceptional

15 May 2026

Cheuk Yiu

.

Self

8/10

Excellent

14 May 2026

Rodolfo

La atencion en recepcion a nuestra llegada y durante la estadía fue magnifica. Serviciales y muy muy atentos. El aseo muy bien hecho y el desayuno fantastico. Solamente me incomodo el entorno

Friends_and_family Family

10/10

Exceptional

14 May 2026

Hedy

I like the fact that despite being usually very busy, the members of staff always have an open ear and attend promptly and usually with a smile to any issues or queries.

The location of the hotel is super, at a hop step and jump from St Charles station.

The view from the rooms towards the garden side is stunning and last but not least, there is a good breakfast included in the price.

Self

8/10

Excellent

13 May 2026

Wayne

Good location near train station and a reasonable walk to anywhere, staff were nice ,and helpful. Only mild complaint was that our room had poor internet service and yet the internet worked very well in our friends rooms. We would stay again.

Friends_and_family Friends

8/10

Excellent

12 May 2026

patrick

Très bien

8/10

Excellent

10 May 2026

Hans Lynge

Room was fine, but somewhat small. No room for a closet or shelves to put clothes, so we had to use the table for our clothes. The toilet seat was a bit to small, it was actually a difficult for a grown man to fit all \"parts\" into the toilet bowl.

Partner

10/10

Exceptional

09 May 2026

Young

As though the breakfast was free , the food was good and the space was very big. Most of all the bathroom was full of amenities like bathtub and bidet.

Self

8/10

Excellent

09 May 2026

Vijay

This is decent hotel. Convenient location near Marseilles St Charles station and walkable distance to the Old Port and downtown areas. Room was clean with basic amenities (electric pot, mini fridge). Staff were pleasant, decent service. Would be nice if complimentary water bottle were to be provided. I recommend this hotel

6/10

Pleasant

08 May 2026

Donald

i noticed the same piece of paper on the floor of the elevator for two days. the check in was fine, nice pleasant fellow. my wife asked if there was any english tv channels and the response was,\"No, This is France\". Instant coffee in the room but no cream or sugar? Breakfast was good. location was close to St. Charles train station. Over all it was ok, but couldn't recommend it.

Partner

6/10

Pleasant

08 May 2026

Laurent

A revoir la qualité du petit déjeuner

Self

8/10

Excellent

06 May 2026

rick

Great location near train station, although a bit seedy. Did not feel safe at night if your out then. Very clean with great breakfast

Partner

10/10

Exceptional

06 May 2026

Suguru

Breakfast was great

10/10

Exceptional

04 May 2026

Olga

We stay one night and like everything. Very clean,nice bed,air conditioner is very quiet and bathroom with smart toilet. Room has a small fridge and a kettle. Beakfast with a good choice was included. The hotel is just 8 -10 minutes waking distance from train station.

Family

10/10

Exceptional

02 May 2026

Thanh Hoang

Every thing so good accept the surroundings building look horrible,but what the hotel can do ? Nothing! lot of homeless outside,at first very scary but after couple days,you get used to it,then turn out it ok ,very good location close to main train and metro station . Cheap hotel ,you can’t find it anywhere in Marseille.

Partner

8/10

Excellent

26 Apr 2026

Marek

Very good location. Very clean. Very good breakfast Staff helpfull and polite. Recomended

Partner

10/10

Exceptional

21 Apr 2026

Ryan

Laundry was very useful. Air conditioning actually available unlike most other hotels that advertise AC but dont turn it on until summer even when the rooms are very hot. Definitely worth booking here. Breakfast was good too.

Partner

8/10

Excellent

21 Apr 2026

Jacques

Propre et fonctionnel.

2/10

Poor

15 Apr 2026

Fresh

Everything is terrible, communication is awful, and they provide service without a bill. I will file a complaint for not providing a bill.

8/10

Excellent

14 Apr 2026

Alexander

Room price was incredibly reasonable, so the buffet breakfast, while quite simple, was a huge bonus - tremendous value. Short walk from the rail and bus station, though sidewalks are a bit rough and there's a big flight of stairs just before arriving at the hotel. The local area didn't feel entirely comfortable in the hours of darkness, but there were several low-cost food outlets within half a mile. Room is simple, not spacious, and corresponds to the description on the Expedia website. I've already booked a second night - why wouldn't I?

Self

10/10

Exceptional

13 Apr 2026

eero

Very helpful and professional staff.

Self

2/10

Poor

13 Apr 2026

Alex

I have stayed at many Toyoko Inns in Japan and expected the same level of integrity here, but unfortunately, my experience at the Marseille location was marred by the \"disappearance\" of my belongings and a dismissive staff.

I checked out of Room 226 at 12:00 PM and accidentally left my MacBook charger and a universal adapter plugged into the wall. I realized the mistake and called the hotel at 2:24 PM. Initially, I was told items are always logged during cleaning. However, when I called back at 5:00 PM, I was told nothing was found and was repeatedly told I must be \"mistaken.\"

Between 12:00 PM and 2:24 PM, only staff had access to the room. Since the items never made it to the lost and found log, there is no other conclusion than that they were taken. It is incredibly disappointing that a brand known for trust has staff that would treat a guest’s property this way. If you stay here, double-check your outlets—anything left behind will likely not be returned.

Self

10/10

Exceptional

12 Apr 2026

Franck

très bien situé, proche de la gare saint Charles. hôtel propre et lits confortables. et de nombreux services proposés (lave linge etc..)

Self

6/10

Pleasant

10 Apr 2026

David

Unfortunately a very overpriced hotel. Essentials were fine but it's functional rather than comfortable. I was cold in my room & picked up a cold while there. Temperature was in 20s yet I needed to heat the room. Requested a second pillow & was told to travel down 7 floors as they didn't have enough staff to bring one to room (I paid £70/nt!). Too many people in hotel at weekend so nowhere to sit at breakfast while kitchen staff overworked. Hotel will be making plenty though!

Self

10/10

Exceptional

09 Apr 2026

bruno

Good breakfast. This hotel is quiet and clean.

Self

8/10

Excellent

09 Apr 2026

Joël

Breakfast is good

10/10

Exceptional

07 Apr 2026

Jean-françois

Un établissement très pratique car proche de la gare ferroviaire et routière. Le personnel est très efficace et accueillant. La propreté de l'établissement ainsi que les services proposés, notamment le petit déjeuner buffet, sont parfaits.

Partner

8/10

Excellent

07 Apr 2026

Kit Yee Mabel

The room is not clean overall

Friends

8/10

Excellent

31 Mar 2026

Felix

Toujours pas de tri le matin au petit dej

Self

10/10

Exceptional

31 Mar 2026

Larizah

Very helpful and kind staff, thank you!

2/10

Poor

31 Mar 2026

Illarion

It was no internet at all, literally at all. No matter how good anything else, no internet in modern time is absolutely unacceptable.

Self

10/10

Exceptional

30 Mar 2026

Eva

Very nice hotel. The breakfast is really worth it.

Self

10/10

Exceptional

28 Mar 2026

Miguel

Bien

Partner

8/10

Excellent

27 Mar 2026

Arthur lopez

Staff very friendly and professional.
Breakfast free and tasty, very close to the main station

Partner

6/10

Pleasant

25 Mar 2026

Jack

Hotel was very clean and staff were friendly. Rooms are basic but have everything you need. Wish I was aware before of the area of town that the hotel is in. There is an encampment right across the street from the entrance and the area is not safe at night for some.

Partner

10/10

Exceptional

24 Mar 2026

Reda

BIEN

Self

10/10

Exceptional

23 Mar 2026

efrain

Love it really friendly and easy to navigate

10/10

Exceptional

21 Mar 2026

Catalin

Nice hotel and clean rooms , close distance to train station and the peer.

Self

10/10

Exceptional

14 Mar 2026

Hedy

The location is ideal - 5 min from gare St Charles, and in easy walking distance of the vieux port, La joliette, old town etc. Wonderful view out the back. Friendly and helpful staff, excellent breakfast... what not to love

Self

8/10

Excellent

13 Mar 2026

Maxime

Nice place

Business

10/10

Exceptional

02 Mar 2026

Yoni

3 jours pour voir l olympique de Marseille je vais toujours dans cette hotel jamais déçu

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Jean Paul

Nous sommes très contents de l’accueil
De la chambre
Et du petit déjeuner
Merci

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

laurence

Très bon rapport qualité/prix

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Marko

Room was clean and staff was friendly

Partner

8/10

Excellent

16 Feb 2026

Dimitri

Good

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Jose

La chambre un peu petite personnelles agréable

Partner

10/10

Exceptional

09 Feb 2026

Denis

Room spotless, staff courteous. Good, good breakfast. Near the railway station. Everything ok.

Business Self

10/10

Exceptional

05 Feb 2026

THEODORE

Comfy, great breakfast and wonderful staff.

6/10

Pleasant

03 Feb 2026

Lynette

The breakfast was a huge disappointment especially after all the positive reviews. I wonder where they ate, not where we did.
There were no plug ins for the bed. A lot of people these days have devices and/or CPAP machines and need access to plug ins.
The bathtub was a huge safety risk as it had a smooth bottom as well as not mat.

8/10

Excellent

01 Feb 2026

Maxime

chambres propres

6/10

Pleasant

31 Jan 2026

Audrey

Accueil bon, quelques traces dans la salle bain, petit déjeuner correct.
Environnement extérieur pas top

10/10

Exceptional

28 Jan 2026

Jing

Good breakfast, clean room, close to the train station, nice staff

4/10

Poor

26 Jan 2026

alain

hôtel bien placé à côté de la gare mais les chambres sont très simples et deco froide et en guise de la salle d'eau une cabine en plastique minuscule
seul point positif un bon petit déjeuner

Partner

10/10

Exceptional

03 Jan 2026

Jean

Good location great room nice Breakfast Buffet

6/10

Pleasant

02 Jan 2026

Nageswara Rohit Rao

Parking on-site was not available during my stay. Did not feel safe about parking my car on street or public garages on New Year's Eve due to risk of vandalism

Leisure Partner

6/10

Pleasant

01 Jan 2026

Maamar

La personne de la sécurité du soir pas sympathique très mal passé avec lui en lui a demandé juste un renseignement il voulais pas répondre et il a commencé a parlé a très haute voix

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

Ramon

I booked for 10 nights ( October twenty eighth to November the eighth 2025). The hotel is safe, located three minutes on foot to St. Charles train station. The area where the hotel is located is not nice, with this I mean, do not expect touristy views of the city or the typical amenities of a well located hotel. This is a basic hotel that offers free breakfast, a hotel that provides you with a place to sleep and nothing else.
The staff is professional and helpful, the rooms are small and very basic.
I wouldn’t recommend it for a family vacation since it is more for working/business type of travel.

Business_and_leisure Self

10/10

Exceptional

06 Dec 2025

Philip Andrew James

Room was more than suitable and location was a few minutes from st Charles station easy travel to airport and to metro around the city.

A major bonus was the electronic toilet in the room who my fellow guest Kevin vaughan said was surprisingly enjoyable but it tickles a bit.

Leisure Friends

8/10

Excellent

04 Dec 2025

Orson

I found my stay at Toyoko Inn for 12 days very satisfactory.

Leisure Self

8/10

Excellent

02 Dec 2025

Jean Michel

Idéal pour un transit à Marseille

Partner

10/10

Exceptional

29 Nov 2025

Huseyin cemal

Everythink was perfect

Partner

8/10

Excellent

27 Nov 2025

Orson C L

Everything have been found satisfactory. The counter clerks all have been very helpful.

10/10

Exceptional

24 Nov 2025

Yuling

clean room and comfort bed.

Self

6/10

Pleasant

19 Nov 2025

nouriati

Petite chambre mais correct, les matériaux dans la salle de bain sont basics. Personnels agréable. Un effort à faire pour le petit-déjeuner.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Dzung

Very good breakfast, clean room, nice staff.

Leisure Family

10/10

Exceptional

15 Nov 2025

Dzung

Breakfast is excellent, staff service is friendly and usable.

Leisure Family

10/10

Exceptional

09 Nov 2025

Haissam

10/10

Leisure Partner

10/10

Exceptional

08 Nov 2025

SIAMAK

Yes. All of the above.

Self

10/10

Exceptional

05 Nov 2025

Elizabeth

Breakfast menu fresh with good selection of variety of foods.

Partner

10/10

Exceptional

31 Oct 2025

Xin

Super

10/10

Exceptional

25 Oct 2025

Anne-Marie

perfect

Self

8/10

Excellent

21 Oct 2025

Jordan

Overall a nice stay. The bathroom was a bit cramped, but we loved the breakfast. Staff was super! Neighborhood was not the best, but wasn’t terrible. It had a convenient proximity to the train and bus terminal and Marseille’s historic district.

Leisure Partner

8/10

Excellent

20 Oct 2025

Bourhis

My stay was good, i would have appreciated more service about drinks and food for lunch and dinner

Business

10/10

Exceptional

19 Oct 2025

Estelle

Room was small but comfortable