Name: ibis Marseille Centre Gare Saint-Charles
Address: Square Narvick Esplanade Saint Charles, Marseille, 13001, FR

8/10

Excellent

03 Aug 2026

Susanne

Clean room. Right next to the train station. Very quiet. Good value for money.

8/10

Excellent

02 Aug 2026

Cerian

Very convenient location and the food was better than expected, compared to UK Ibis hotels.

Small and comfortable rooms, with all the amenities you'd expect.

10/10

Exceptional

22 Jul 2026

Thomas

Perfect location. As u exit the train station, look to the left and u will see the hotel. Quick check in with cold water offered in lobby. Room was small but clean. Arrived late so had dinner at the hotel. Food was ok with reasonable prices.

Partner

8/10

Excellent

20 Jul 2026

Elizabeth

The receptionist (with gray hair, blue? eyes, glasses) was kind and super-helpful. I’d stay at Ibis Marseille Gare St Charles again!

Self

8/10

Excellent

17 Jul 2026

Brendan

The hotel is conveniently located in walking distance from Sant Charles main train station. We had an issue trying to return our rental as Google maps kept saying it was near the hotel, but in most European cities, the car rentals are underground, and it was a block away. The hotel staff were very accommodating, and check in was a breeze. I noticed in a few of these hotels, the sinks are shallow and clog up easily. The room was very small, but it suited our needs for a one night stay. I liked that they had a bar and restaurant, and the staff was friendly.

Partner

6/10

Pleasant

16 Jul 2026

Bosiljka

Hotel was at good location to get around. But overall it was not great there is a lot of homeless people a cross the terase for restaurant so when we have breakfast the smell would be coming from there and in front entrance you can smell it. Breakfast selection was ok but staff was not replenish it often and there was a lot of flys going on the food that is there. And parking was available but it is public parking for train stations so no discount from hotel and it is not close to bring bags to front desk.

Partner

2/10

Poor

15 Jul 2026

Dale

1. No parking. 2. Sleazy area. 3. We went elsewhere after not finding any parking. We never even went in.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Ian

The hotel is in a great location for the main train station Marseille St Charles, being located directly alongside. The staff in the hotel were friendly and accommodating. The room was clean.

The hotel is tired and in need of upgrading. Walls are needing painted and the bathrooms need updated. Unlike every other hotel I have stayed in (many!) they charge you €12 to leave your baggage after you have checked out. Portable lockers are used, as opposed to the usual baggage room and they are confusing to operate. Charging guests who have already paid for a few nights stay in the hotel, a further 12 euros to store baggage for an hour or so is a poor reflection on the company. “Grabbing every last euro” comes to mind, rather than providing a service for luggage holding which, like every other good hotel, is including free of charge. You also cannot easily access the toilets in the hotel lobby after you have checked out and handed back your keycard, because the toilets require card access. You have to therefore ask the staff for another keycard to use the toilets. Staff were nice and helpful, clearly these decisions are not made by them, however the whole thing makes for a poor experience upon leaving.

Perhaps with all of the €12 being collected from weary paying customers, the management of the hotel could upgrade it to an acceptable standard.

Self

10/10

Exceptional

06 Jul 2026

Claudia

Much better than exoected. Creative use of a small space in the room and incredible location. The only thing is that we saw a couple of rats in the outside room of the restaurant

Partner

6/10

Pleasant

28 Jun 2026

Tatihana

The reception staff were quite rude and did not treat guests in a friendly or welcoming manner. They could also improve the quality of the rooms, as everything feels very old and worn out. On a positive note, the breakfast was good.

Partner

10/10

Exceptional

10 Jun 2026

Fatima

The hotel's location is very convenient for the airport, which is why I always choose to stay here whenever I visit Marseille, especially when I have an early airport shuttle or flight to catch.
The room was clean, and the bed was comfortable, making for a pleasant stay.

The only downside is outside the hotel. As you approach from the street side, there is a strong smell of urine, which is a bit off-putting. Unfortunately, this is something I've noticed on every visit. However, once inside the hotel and at reception, everything is perfectly fine.

Self

4/10

Poor

30 May 2026

Kamran

Air conditioning was not working at all and we couldn’t sleep at all
It was so warm and humid

Friends_and_family Family

8/10

Excellent

15 May 2026

Ann

Excellent location for us to be able to catch an early train. Very helpful front desk staff. Intermittent WiFi and due to an holiday no restaurant were negatives for us. Easy rental car return access.

Partner

10/10

Exceptional

13 May 2026

natalie

Mss. Nair was very helpful, friendlyw

6/10

Pleasant

09 May 2026

patricia

Very basic hotel. Front desk staff was helpful. They arranged a taxi to the airport for me. They advertised 24 hour food services which wasn't the case. The hotel is directly behind the train station.
The walkway to the hotel entrance smelled of dog feces.

Partner

10/10

Exceptional

08 May 2026

Doreen

First and foremost; the staff is absolutely amazing! They were so helpful and kind; would go back because of them. Lily is thee best and deserves recognition! I loved my room, it is small, but was quiet and comfortable and as a solo traveler, I felt very safe. The hotel is conveniently located next to the train/bus station and Uber also drops off on the lower level, and you simply take the escalator and walk across the street. Definitely recommend if you are on a budget and for convenience. The dinner menu is excellent as well.

Self

8/10

Excellent

05 May 2026

Geoffrey

Near to thr station. Helpfulnstaff

8/10

Excellent

03 May 2026

ANDREW

Overall, my stay was good in many ways. The room was cleaned daily with fresh towels, and the Wi‑Fi worked very well throughout my visit. The location was excellent — having supermarkets by the station across the road was handy, and being right opposite the train and bus station made travelling to tourist attractions and the airport very easy. The reception team was a mixed experience; some staff were warm and welcoming, while others were not as friendly. The biggest inconvenience was that my key card failed every day, meaning I had to go back down from the 4th floor repeatedly to get it reactivated. Despite this issue, the stay had several positives.

Self

6/10

Pleasant

30 Mar 2026

Dyane

Le lieu est très difficile à accéder en voiture. Le stationnement n'était pas simple. Un agent nous a demandé de se créer un compte sur One Park pour pouvoir garer notre voiture, avant même de s'enregistrer à l'hôtel. Se créer un compte sur le Web avec notre cellulaire en plein soleil, avec un très long formulaire, dans notre voiture, n'est pas l'idéal. Ce stationnement a coûté 86 euros pour 3 jours. Il aurait fallu l'inscrire clairement sur le site. De plus, les p'tits déj étaient compris, mais sur place, on m'a demandé d'en payer un prétextant qu'un seul était compris dans le prix de la chambre alors que nous étions deux. Je vais souvent à Marseille, mais je ne retournerai pas à cet hôtel. Le personnel a été très gentil et accueillant par contre.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Colleen

Very clean rooms! For Americans hand towels and wash cloths would be nice but amenities were great. Didnt use the air too cold!! Heat worked great!

Friends_and_family Friends

8/10

Excellent

27 Jan 2026

John

Yes

Business

8/10

Excellent

15 Nov 2025

RICK

Very good hospitality. Friendly receptionists. Warm greetings.

Partner

8/10

Excellent

13 Nov 2025

RICK

Be staying in this hotel for 3 nights. So far so good.

Friends_and_family Family

2/10

Poor

24 Oct 2025

Bryce

So hard to get to.

Business_and_leisure Family

8/10

Excellent

02 Oct 2025

Carol

Close to gare

I like the newish blackout curtains on the window.
Reception provided me with two extra pillows.
The updated menu at the restaurant has wider range of food altho the service is patchy.

Friends_and_family Family

4/10

Poor

28 Sep 2025

Ginger

The room was not nice and the table next to the bed was broken. Also charged €15 two times and though I messaged the hotel, I never heard back. The reason I gave 2 stars and not 1 star is because the staff were very nice.

8/10

Excellent

11 Sep 2025

Simone

Great location - right next to train station but not noisy! Very friendly staff :-) My only negatives are the very loud (old) air conditioning - much needed as it was hot - & the lack of a kettle in the room.

Leisure Self

8/10

Excellent

03 Sep 2025

MARIE LAURENCE

In all great hotel convenient as it is close to the train station. Staff were good. Facilities were okay.

Leisure Pet

8/10

Excellent

01 Sep 2025

Verified traveler

If you have an early train

Small room, OK view. basic and convenient to the train station and metro.

Partner

6/10

Pleasant

30 Aug 2025

Kwok Fung

Its right next to the train station, and its very convenient. However, the room is very small, especially the bathroom. Also, the AC is weak and not cool enough during summer. Location is very good, as its close to several car rental companies.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Mirje

It was nice and comfortable stay in this hotel, quickly accessible from the Gare

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Anna

The hotel was really good except that it was so difficult to find. It is so badly signposted that we were unable to find it despite being so close to the station. Some signs would have made the walk so much easier. It should have taken minutes but it took more than 1/2 an hour and even people who we asked/ taxi drivers and other hotel workers said it is so tricky to find.

Leisure Family

6/10

Pleasant

18 Aug 2025

Donterrius

Room key issues and the picture are excellent to the point that it’s misleading, great for an overnight stay but not for a week long stay

Leisure Self

6/10

Pleasant

16 Aug 2025

Jessica

Okay for a Solo Traveller

The location is convenient and safe. As a solo traveller, I would have appreciated a chain on the door for more peace of mind.
The room was incredibly basic but the shared areas are inviting. On one side of the bed the springs were broken, as I was by myself I just moved over but if I was with someone it would have been unbearable.
If you just need a bed to crash, this place is well connected.

Self

8/10

Excellent

29 Jul 2025

Til

Super convenient if you have to catch an early morning train.

Leisure

10/10

Exceptional

29 Jun 2025

Isabelle

Just a stay over, but very impressed

Leisure Family

8/10

Excellent

27 Jun 2025

Cynthia

Small rooms but good place to stay for an early morning train trip.

Leisure Friends

10/10

Exceptional

27 Jun 2025

Erin

Perfect quick stop, seconds from the major train station!

Family_with_children

2/10

Poor

24 Jun 2025

Angela

Horrible experience about security of building. Someone was knocking on my door at 1am without stopping. My husband had to yell and threaten to call the police for person to go away. I thought someone was trying to gain access to my room to rob us. They did not say a word, only banging on the door. There is a vulnerable spot as lifts can be operated without electronic keys. I felt very scared and unsafe. We called the concierge and asked for someone to check CCTV. No one got back to us with an explanation or apology. NEVER going back there. Thank god it happened on my last night anyway.

8/10

Excellent

24 Jun 2025

Kathleen

Ideal hotel when travelling by train

An ideal hotel when travelling by train. Just a very short walk across the road from main station. Hotel quite basic but the room was comfortable and clean. There is a bar with outside seating. Bearing in mind how close it is to train station the area was very quiet at night.

Partner

10/10

Exceptional

06 Jun 2025

Paul

Happy Stay!!

Friendly & helpful staff, a clean & simple room, next to the train station. Can’t go wrong with that!! Overall happy stay.

Partner

4/10

Poor

05 Jun 2025

Son

Not what I expected

Tiny room, smelly beds. The AC did not run well although I set at 17C or lower. One light in the bathroom was broken, the toilet seat was also broken. The beds were not flat, and u comfortable. I toon the video of the hotel, and could not upload since onky photos are allowed here.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Austin

Great place to stay with easy access to the train station.

Leisure Partner

10/10

Exceptional

21 May 2025

SCARLETT

Very nice welcome when I arrived quite late, I could still order some food and drink. Room was fine and the location of the hotel is excellent just next to the train station and within walking distance to the city centre.

Leisure Self

6/10

Pleasant

21 May 2025

Sylvia

Liked being near to staion. Bedroom lights not working. Payment taken twice in error. I need refund!

Leisure Self

10/10

Exceptional

20 May 2025

Sunil

Right next to St Charles station. Made our trip easy.

Leisure

10/10

Exceptional

12 May 2025

Nicole

Great location. Just push your luggage off the train and across the street and you are here! Best Feature of all! Tiny room but perfect for a quick overnight for an early trip by the train or take the bus from the train station to the airport!

Leisure Partner

8/10

Excellent

11 May 2025

Jayne

Stayed numerous times. Perfect for trains and airport connection. Staff nice. Quiet despite central location.

Leisure Self

8/10

Excellent

11 Apr 2025

andrea

Next to train station convenient

6/10

Pleasant

03 Mar 2025

Derek

Next to the train station
Surrounding areas are not clean

Leisure Family

8/10

Excellent

04 Feb 2025

Henry John

Convenient, clean, comfortable

Nice stay at very conveniently placed hotel next to main rail station. However, our room had almost no electrical outlets, and no coffee machine. Not dealbreakers, of course, but in a competitive market for hotel accommodation, Ibis should be providing these things.
Also, everything is a \"pay for\" extra, it seems... baggage storage, for example. Ouch.

Partner

10/10

Exceptional

10 Jan 2025

Paula

We had a great stay at ibis Marseille Centre Gare Saint Charles! The hotel and its facilities were clean and well-kept. Our room was clean and had everything we needed. The staff were very friendly and answered our questions about our scheduled train ride. While smoking is very common in Europe, it is good to keep in mind (especially if you or your young children are sensitive to the smell) that some cigarette smoke may come through your window from the café below - we didn’t mind too much ourselves. The best feature of the hotel is that it is steps away from Gare Saint-Charles station (major train station) which is extremely convenient if you have an early-morning train ride like we did!

Leisure Partner

8/10

Excellent

12 Dec 2024

Louis

A hotel to be recommrnded

Clear hotel. Very convenient if you have to travel by train after your stay.

Partner

8/10

Excellent

02 Dec 2024

barfi

Ibis has a quiet and safe environment. The staff are very nice and helpful.

Business_and_leisure Friends

8/10

Excellent

31 Oct 2024

Lee

Clean, comfortable, efficient hotel. Good location next to the train station. Staff was friendly and helpful. Wonderful recommendation for dinner! Rooms need more outlets/usb ports. Hair dryer needs updating. Otherwise, high marks!

Leisure

8/10

Excellent

27 Oct 2024

Fania

The most convenient location to access the train station, the staff was at some point overwhelmed, and the wait to have service seemed a bit long. The bar downstairs is convenient. I have to note that the shower/shampoo soap in my room was water down,

Business Self

10/10

Exceptional

04 Oct 2024

Roger

Hotel offers food, beverage, quiet room

Leisure Partner

8/10

Excellent

22 Sep 2024

Verified traveler

Awkward bathroom layout

The new-since-we-were-there-in-2023 curtains are good, There are of a blockout dark grey colour and they fill the window opening.
This time we had a bathroom were the shower was next to the bathroom door which made maneuvering in and out of the shower somewhat difficult, even for the not-large person in our room.

Friends_and_family Family

8/10

Excellent

25 Aug 2024

Lee

The room was small but the hotel was conveniently located right next to the main train station whoch was a priority for me. I only spent one night. It would have been great if I could have left my luggage at the front desk but instead they offered lockers that you had to pay for.

Leisure Self

10/10

Exceptional

25 Aug 2024

Cristina

Conveniently located, super friendly staff, nice vibe ! Recommended

Leisure Self

8/10

Excellent

14 Aug 2024

Jane

A bit difficult for us to find but we just needed to open our eyes

10/10

Exceptional

05 Aug 2024

Rafael

It is a nice hotel, which is in front of the main rail station.

Leisure Family

10/10

Exceptional

21 Jul 2024

Foose &

Conveniently closed to the train station. Nice staff. Nice restaurant. Convenient late hours bar with food. The only problem was that the third bed was wet and we keep getting water from who knows where. But it wasn't a big deal. We ended up staying two nights.

Leisure Family

8/10

Excellent

21 Jul 2024

Christian

Great deal for a night literally across the street from the train station. Clean enough, quiet, small but for the price much better than the old options. Toilet did not work though.

Leisure Self

8/10

Excellent

09 Jul 2024

Verified traveler

Close to Gare

The restaurant in the hotel is again a restaurant rather than a burger joint, which is a Good Thing as the Asian restaurant in the gare has closed down. We avoid going out and about in the streets around the gare in the evening so a decent restaurant in the hotel is welcome.

Friends_and_family Family

8/10

Excellent

25 Jun 2024

Stephen

Right next to the train station

8/10

Excellent

25 Jun 2024

Baris

It was close to city center and next to central station where you can use the subway or buses in city. Also connection with other cities of France and nearby airport can be made easily from here.
Rooms are normal but the worst thing is there's no plug on neither headboard of the bed or inside the bathroom. Only under the desk.
Overall, it was an efficient stay.

Leisure Family

10/10

Exceptional

17 Jun 2024

Deborah

Really convenient location for Gare Marseille St Charles. The hotel is super quiet and also a great option for someone like me, travelling alone, I could eat in and not have to brave the streets around which are quite busy.

Leisure Self

10/10

Exceptional

31 May 2024

Rick

Location is right beside the train station and has dining options as well.

Leisure

6/10

Pleasant

30 May 2024

Verified traveler

bed uncomfortable; pillows uncomfortable; wall outlets badly placed for charging devices (under desk); air conditioning not working; tried to open window but noisy (with trains) and no screen (letting bugs in). Would not stay here again.

Friends_and_family Family

8/10

Excellent

24 May 2024

Felice

Decent hotel right at the train station. Noisy, but pleasant and well kept

Leisure Partner

10/10

Exceptional

02 Apr 2024

Dilan

Friendly staff, quiet rooms and comfortable beds. Also very ideal location next to the main train station.

Leisure Self

10/10

Exceptional

06 Mar 2024

Anthony

A short walk from the train station. It is completely secure requiring hotel card entry at night and for the lifts. Its a 15 minute walk away from the old port which is a great place to eat and drink

Leisure Self

8/10

Excellent

05 Feb 2024

Elizabeth

Well located hotel right next to main train station . Very little noise from station

Leisure Self

10/10

Exceptional

11 Oct 2023

Rachel

Located really well and very clean

2/10

Poor

08 Oct 2023

Paula

Not as good as expected

Hotel room was tiny, bathroom was even smaller, very compact, struggled to brush my hair without banging the wall. bed very uncomfortable and bathroom full of ants all over the floors and up the walls in the bedroom however location was great and reception staff and bar staff lovely and breakfast was very good

Partner

10/10

Exceptional

19 Sep 2023

John

The location was perfect for us as it was close to the train station, metro and airport bus. Just 2 metro stops to the old port. Good restaurants all around the area.

8/10

Excellent

17 Sep 2023

Michael

For brief stay for rugby was fine.

8/10

Excellent

08 Sep 2023

James

Ibis Marseille 2

A very pleasant stay in a conveniently located hotel. Staff are friendly and facilities are normal for an Ibis red hotel. Beware that there is no kettle or fridge in the room . I did not have breakfast there because I did not want a big breakfast so the 11 euro buffet was not required

Self

6/10

Pleasant

04 Sep 2023

Verified traveler

Leaking toilet

On the second night, the bathroom was a little whiffy. The next morning, the bathroom was definitely smelly. I discovered a brown pool of liquid which seemed to have leaked from the bottom edge of the toilet onto the floor between the toilet and the bathroom window.

Friends_and_family Family

6/10

Pleasant

10 Aug 2023

Emma

We stayed here as a stop over for one night. Very convenient location, right next to the Saint Charles railway station. Getting in and out is very easy. Unfortunately there was a lot of rubbish in the surrounding area of the hotel near the train station (not their fault). Room size was decent, however shower is on the smaller size. Rooms and hotel is quite dated but good for one nights stay and the price. Easy 10-15 minute walk to port with lots of restaurants.

Leisure Partner

6/10

Pleasant

26 Jul 2023

Verified traveler

Nice terrace & breakfast, rest disappointing

Buffet breakfast was great, with a lovely outdoor terrace to enjoy it on, and the cafe was also great. The rest was disappointing - room was horribly hot, even with aircon on max, in normal 30C summer heat, bathroom teeny tiny, room key cards would just stop working and need to be reset, witnessed several very unhygenic practices from cafe and restaurant staff, no luggage storage room like most hotels but instead expensive lockers. Could be a great hotel if they improve their air conditioning system, offer standard amenities and train staff better.

4/10

Poor

14 Jul 2023

Angela

AC unit did not cool the room. It was difficult to sleep due to the heat in the room. Room was very small.

Leisure Family

4/10

Poor

02 Jul 2023

richard

Rooms and bathroom too small. Slipped stepping DOWN from the shower onto tile floor. Banged body parts on the way down. Not enough room to fall without hitting doors walls etc.

Leisure Partner

10/10

Exceptional

01 Jul 2023

Rose

Staff on the desk were friendly and very helpful

Leisure Partner

8/10

Excellent

11 Jun 2023

Verified traveler

Convenient to Gare

Friendly and efficient service from reception staff.

Friends_and_family Family

6/10

Pleasant

04 Jun 2023

Rajesh

Very Basic Budget Hotel with Tiny Rooms

Single big plus of the hotel is the proximity to the main train station. This results in the hotel always being very busy & crowded. The front desk is not the most welcoming or professional. We were on the 1st floor overlooking the parking lot. It’s a very basic budget hotel with some of the smallest rooms & bathroom I have seen in 30 years of my regular travel. No tea/coffee kettle, hard beds and a single pillow. Only giving you the facts. I know if it’s a good rate you’re getting, people will book it.

Friends_and_family Family

6/10

Pleasant

28 May 2023

Shahrukh

Was a climb to get to the hotel if walking from the city

Leisure Partner

10/10

Exceptional

08 May 2023

Jayne

Very convenient for the train. Quiet. Clean. Good breakfast.

8/10

Excellent

29 Apr 2023

Dianne

This is an awesome location beside the train station. View was great and it's only a short walk to delicious dining spots. The bed was comfortable and the shower perfect. The only downside was the unsavory men hangibg aroubd outside and approaching us.

8/10

Excellent

02 Apr 2023

Sharon

Very convenient to the train station

Very convenient to the train station and especially to the rental car counters in Marseille.

Partner

4/10

Poor

19 Mar 2023

Scott

Very unfriendly staff at front desk. It seems they don’t want to be bothered with any questions. If they don’t like their job, they better stay home. Breakfast area very overcrowded and the clientele was not my cup of tea. I saw their fingers in the buffet several times. Location is great and the hotel needs a real refurbishment

10/10

Exceptional

19 Mar 2023

Greg

Basic hotel, but well located next to the train station, clean, with friendly staff. Would definitely recommend!

Leisure Self

10/10

Exceptional

05 Feb 2023

Richard

Ibis station - great value

Really happy. Good location. Value for money, those on a budget this works, and good for getting bus to and from airport. Bit you need to be aware it’s in the station and late nihht announcements etc. I didn’t mind tho. Breakfast basic but fine. Nice staff. Clean.
I will be back! Thank for making my 3 nights happy ones.

Friends_and_family Friends

6/10

Pleasant

11 Dec 2022

migena

The room and bathroom were very small and not that clean. Right by the metro/train station, it is so easy to go to another city from there.

Leisure

8/10

Excellent

13 Oct 2022

Verified traveler

6.30am fire alarm

On out last night/morning, we were woken up by a 6.30am fire alarm. We quickly dressed and went down the fire stairs - which I am happy to say were wide and well-lit and there was no crowding as guests made their way down and out the front of the hotel.
There was no organisation from staff. We only found out we could return to our room when I sent my French speaking daughter in to talk to the staff in reception.

Friends_and_family Family

6/10

Pleasant

16 Sep 2022

Raphaël

It is okay if you stay for one night. The hotel is located just next to the train station so it's very convenient. However, the bed is not comfortable, the AC doesn't work well and it's clean but old. The staff is nice and the breakfast was good overrall. It's a 3 stars, don't expect much.

Self

10/10

Exceptional

12 Sep 2022

Jayne

Very convenient by the station. Quiet. Everything you need. Good breakfast

Leisure Self

10/10

Exceptional

23 Aug 2022

Assim

St Charles ibis

Fantastique very nice good area no car parking

Friends_and_family Family

10/10

Exceptional

08 Aug 2022

Julie

What a gem of a hotel! The staff were amazing, very friendly and helpful.
Rooms were small but clean. The restaurant was excellent for both breakfast and dinner.

Leisure Partner