Name: Zenitude Hotel-Residences Marseille St Charles
Address: Boulevard Charles Nedelec, 10, Marseille, 13001, FR

8/10

Excellent

12 Jul 2026

Zhi

Overall good for short stays.

Self

6/10

Pleasant

20 Jun 2026

Jack

Windows very thin so make sure it's not overlooking the construction site across the road. Staff friendly and helpful when we asked to move.

Partner

6/10

Pleasant

21 May 2026

Sarah

Everything was clean and convenient near the station. However, although on the 5th floor I still needed earplugs for the noise.
The decor and furniture are a little tired. Scratches and scuffs on the walls and the furniture looks a little bashed.
The area is convenient and right by the arc de triomphe, but it didn't feel like the vest area of Marseille to stay.
However, it had everything you need for a stay and reasonable value.

Self

10/10

Exceptional

01 May 2026

Mc Dermott

Breakfast selection was limited. There could have been more choice. There were no more yogarts halfway through our stay. Air conditioner didn’t work

Partner

4/10

Poor

01 May 2026

Peter

No air conditioning in the property (was told that it would come on the second day of our trip, but it didn’t at all) forcing us to leave the window open all night to try and cool the room down. The street outside was busy and noisy all night Śwęitęk kept us awake with sirens from police and things like that going off every 10 minutes. The area around the hotel is also full of undesirable people which feels unsafe later in the evening from about 7 pm so walking home feel a little bit dangerous… The hotel was a decent price and we situated near the station… But I guess the dangerous location is the offset

Partner

10/10

Exceptional

07 Apr 2026

Marie José

La localisation près des gares de trains et de bus était excellente.
20 minutes de marche pour se rendre au Vieux Port.
L’hôtel était impeccable, l’accueil et le personnel était très gentil.
J’y retournerais avec plaisir!

Partner

6/10

Pleasant

25 Dec 2025

Oyunsuvd

Room was not in good condition, toilet water was leaking. Staffs were very nice.

8/10

Excellent

30 Nov 2025

David

We had a very nice stay at this hotel. Added bonus was the do-it-yourself laundry service. Room a wee bit small, but nice balcony and view onto plaza. Great location for St Charles train station. Good too for walking to and from the old port area, though one nearby street a bit sketchy at night. But great stay.

Partner

10/10

Exceptional

27 Nov 2025

Yvonne

Alsways good

Leisure Self

2/10

Poor

11 Nov 2025

Lucero

Our experience at this hotel was deeply disappointing and unsettling. From the moment we arrived, it was clear that the location was nothing like what had been described online. The surrounding area felt unsafe, and we were approached by several men outside, which left us feeling anxious and vulnerable.

Hoping for reassurance, we went inside to speak with the staff, but they showed little concern and offered no meaningful assistance. Their dismissive attitude only added to our discomfort. At that point, we no longer felt safe staying there and decided to leave immediately.

This experience completely shattered our trust in this hotel’s description and Expedia's standards. I believe no guest should have to endure such conditions. I sincerely hope management takes this feedback seriously to prevent others from having a similar experience.

Leisure Family

4/10

Poor

13 Oct 2025

Vicki

The room was very small even for Europe. The climate control was turned off in October and it was quite warm so our room was stuffy and uncomfortable. We kept the window open for air and the street noise kept us from sleeping. The staff at the desk was friendly. We stayed 2 nights and there was no room service while we were there.

Leisure Partner

4/10

Poor

04 Oct 2025

Peter

No Air Conditioning

At this time of the year, early October, they turn of the air conditioning in the hotel. They don't warn you of this when you book however. The rooms are small and very stuffy. It's also difficult to sleep with the window open because of the mid city noise. A most unpleasant experience overall performance in classic Marseille.

Self

8/10

Excellent

02 Oct 2025

Roger

Walking distance to Gare du Lyon but well away from the city attractions

Leisure Partner

10/10

Exceptional

30 Sep 2025

oswaldo

Great place to stay. Friendly staff!

2/10

Poor

21 Sep 2025

Wai Leung

During check-in, I used the Apple Pay to settle the city tax and the charge of my pet at the counter. Then after ~45min, there was another small charge via the Apple Pay again without notifying me (like a fraud). I asked a female staff on the 2nd day (17 Sept, 21:30) and she said that this was a missing charge on the pet. It was ok for such missing but they cant settle the payment without my consent. She apologized quite rudely and said that I just repeated the situation. She said that it was common even in a supermarket to charge without the customer’s consent. I was quite shocked about this hotel which did something out of the standard practice (ie at least notifying or charge me the outstanding upon check out). Really a very low quality hotel. Better not to try this hotel.

Leisure Family

4/10

Poor

05 Sep 2025

Berenice Astrid

Housekeeping cleaned our room, change bedding and towels and supply toilet paper after 5 days of stay. Filty bath tub on arrival. Conveniently close to the train station but very noisy.

Leisure Family

10/10

Exceptional

23 Aug 2025

Yvonne

Always enjoy staying here as it is near the rail station and staff polite

Leisure Self

6/10

Pleasant

10 Aug 2025

Amy

Close to train station, but area around property was loud. Hotel could also do with some upkeep.

4/10

Poor

05 Aug 2025

annmarie

I like the hotel itself, it's beautiful. The staff are friendly for the most part, but there are some downsides. The rooms are small but lovely...I expectee that, as I have been to Paris before. But I searched Expedia for a hotel with balconies and a gym, specifically, those were my main concerns. At check in, they told me that I shpuld have called that morning to request one, and there were no rooms available with a balcony. Secondly, the gym. The gym is a poorly lit, windowlesss closet-sized room with TWO sets of weights and a bike. I have video proof. The gym door, when closed, feels like a coffin. The manager argued with m we for not wanting to stay inside the coffin gym, and told me about other hotels that cost more, further insulting me. She offered a gym across the street for 35 euros a day. I booked that hitel because it claims to have a gym, which it does not.

The breakfast is worth having.

If a gym is important to you, don't go there. I would not recommend it. And the elevator holds 3 people maximum at a time.

Leisure Self

8/10

Excellent

04 Aug 2025

Jay

The room was smaller than I thought but was clean and well kept. There was a bedroom, bath, and small but complete kitchen. Good location. 10 minute walk to the train station. 20 minutes to the old port. Breakfast was good with meats, cheeses, breads, yogurts, fruit, and soft boiled eggs.

Leisure Partner

6/10

Pleasant

20 Jul 2025

Verified traveler

Advising as 3 stars. Maybe some years ago

Communication from the hotel was first class via email, but it was mostly in french.
Area is not the best and noisy. Tourist sites are 10 minutes walk away but while we didn't feel threatened, we were wary.
Our room had a kitchenette which was quirky. ishmatched glasses and crockery.
Room was very tired and skirting boards were made from partical board so they had absorbed water and were disintegrating.
Aircon a bit of a mystery - one temp only and shower leaked a lot.
Staffvery helpful.

Partner

8/10

Excellent

26 Jun 2025

Nho Bao

Friendly staff, nice room, but network could be better

Leisure Friends

8/10

Excellent

21 Jun 2025

Janet

Handy location. Friendly staff.

Partner

10/10

Exceptional

03 Jun 2025

Pavel

!5 walking minutes to the center of the seashore Marseilles bay. A good place for affordable price. Good breakfast.

Leisure Partner

10/10

Exceptional

23 May 2025

Sujata

It is a 5 minute walk from the train station. Although it was an old hotel, it was clean. The room was big and the kitchen was well furbished. The breakfast was decent. The room had AC and a balcony. The bed was very clean and super comfortable. Most of all, the staff was very friendly and helpful.

Business Self

6/10

Pleasant

15 May 2025

Derek

A very hard bed, and scalding hot water in the bathroom did little to appease me.
Breakfast was extremely limited, certainly not worth the 15 Euro charge.

Leisure Family

10/10

Exceptional

09 May 2025

Kelly

Great - perfect for a family.Thank you!

Leisure Family

8/10

Excellent

27 Apr 2025

Denise

Liked the room , clean, bed very comfortable …area around the hotel not the best but very quiet at night to sleep, close to train station and close to the old port

Leisure Partner

10/10

Exceptional

11 Apr 2025

Lejla

I really have enjoyed my stay. I have nothing negative to say obviously you get what you paid for my room which was a studio with balcony was very comfortable and large. It’s had everything inside I needed and as it’s described the stuff were very friendly and very helpful. the area might look dodgy a bit but it’s haven’t bothered me as it’s Marseille at the end of the day if you know you know, but there is nothing to worry about I’ve been many times in Marseille. I love it there I’m definitely going back again.

Leisure Partner

10/10

Exceptional

24 Mar 2025

Darren

Staff were friendly. Some English spoken. Breakfast was too expensive. Room was clean but had previous flood damage to floor and baseboards. Close to train and metro

Leisure Family

6/10

Pleasant

11 Mar 2025

Andrew

Very clean but the room was very worn out.

Leisure Partner

2/10

Poor

18 Nov 2024

Shu

Not safe area

Surrounding areas are not safe.

Friends_and_family Family

2/10

Poor

27 Oct 2024

Jacqueline

Few English speaking, luggage was held and the person had to be asked to move other luggage out of way to get to ours. Had to wait till exact time for checkin. Didnt walk far from hotel, didn’t feel comfortable.

Leisure Family

10/10

Exceptional

16 Oct 2024

thomas

Excellent position close to the station and town, Hotel could do with some tlc. But no real issues.

Leisure Partner

10/10

Exceptional

29 Sep 2024

Jonathan

A wonderful central location

Friendly, polite staff always ready to help.
Breakfast arrangements were excellent. A variety of choice for all tastes.
A very central location, 15 minutes walk from the Old Port.
We had a room with a balcony, which on reflection was an excellent choice. Refreshingly cool to sit out, in the shade, at the end of a warm afternoon.

Partner

6/10

Pleasant

23 Sep 2024

Jenna

Never again.

The room itself was good. The hotel was in great condition, the breakfast was good, the staff were friendly... the area however was not great. Much of the area had sketchy, loud people hanging around. It was dirty, the \"fresh air\" stunk so badly I felt nauseous. As much as I liked the hotel, I would not go back.

Partner

2/10

Poor

20 Sep 2024

Rouhollah

The room was dirty and it was near an unsafe area.
A good point that It is near main bus station.

Leisure Friends

10/10

Exceptional

14 Sep 2024

Jacqueline

I was surprised to see the doors in the apartment. It was compact and seemed to have everything I need.

Leisure Self

6/10

Pleasant

30 Aug 2024

Helen

Property old and dirty. Photos on expedia does not meet our expectations

Leisure Family

10/10

Exceptional

18 Aug 2024

Verified traveler

Another comfortable pleasant stay on our travels

Very comfortable room in an excellent location for rail travellers, and for Vieux Port.
Lovely bed, excellent self-catrring facilities: excellent breakfast room

Partner

8/10

Excellent

11 Aug 2024

Efim

Nice place, clean, spacious rooms with practically fully equipped albeit a small kitchen, everything in working order. Friendly stuff, good breakfast.
The area seems to be not exactly unsafe, but a bit creepy. Dirty streets. But otherwise - very convenient location, close to the railway/bus station, metro and to the main attractions.

Leisure Family

8/10

Excellent

11 Aug 2024

HANY

Location Location is very good

Needs to improve room cleaning service

Leisure Family

2/10

Poor

03 Aug 2024

Chanel

I needed a room with two twins since I was traveling with my dad and they did nothing to help. I didn’t even stay there and they still charged me. I would never recommend anyone to stay here! NH collection up the street is sooo much better and only slightly more expensive

8/10

Excellent

20 Jun 2024

Philomène

Nice trip to Marseille

Nice hotel near the train station, the old port, and many attractions to visit❤️

Partner

6/10

Pleasant

20 May 2024

Carlos

El hotel está bien pero no hay limpieza diaria y la zona es un poco insegura

Leisure Family

8/10

Excellent

10 May 2024

Thomas

Very basic property with all-white, but large, room - no decoration of any kind. Everything works quite well and the staff is pleasant and supportive. The breakfast is very good for the price: egg boiler; lightest ever croissants, otherwise basic stuff. Best advantage is proximity to the train station. Balcony is nice, but only a tree to see.

10/10

Exceptional

06 May 2024

Alvaro

The location of the hotel is very convenient as it is at walking distance from the train station, as well as the old port area. The room was spacious and clean, and the bed comfortable.

Leisure Partner

4/10

Poor

06 May 2024

Yukiko

The room was disgusting- overall old and not remodeled, dust on top of counter, chair and kitchen area. The dishes in the cabinet had dried bits of food, mildew and mold in bathroom, toilet seat had not been cleaned, the bathroom door didn’t even shut, and it was extremely noisy from the street noise. It was clear that they don’t care about the quality of rooms. Over priced too - stay away from this hotel.

Leisure Self

8/10

Excellent

29 Apr 2024

Antonio

good in general

Business_and_leisure Family

8/10

Excellent

25 Jul 2026

Josefina

Excelente ubicación para quien llega de tren

Partner

4/10

Poor

17 Jul 2026

Ezza

Til prisen var dette værelse middelmådig, men ikke oplagt for 5 nætter. Ingen rengøring på trods af at værelset var lidt støvet fra starten af. Der stod daglig rengøring i beskrivelsen, men vi fik ingen rengøring. Ville ønske skraldespanden blev skiftet og vi fik nyt toiletpapir.
Vi fik et værelse med vandskade, og det opdagede jeg først efter jeg havde pakket alle ting ud. Da jeg fortalte receptionisten om det, kom hun ikke med op for at kigge på det. Hun sagde blot at teknikeren ville komme dagen efter. Så fik vi dog et nyt værelse og det var fint. Men man burde jo lige tjekke værelset inden man giver det til en gæst.
Personalet var meget passive. Ingen hilste når man gik forbi. Engelsk var også lidt dårlig.
Ellers var størrelsen på lejligheden helt fint. Sengen og skabsplads helt fint. Badeværelset var fint. Det bedste var adgang til kold vand i lobbyen. Man kunne bare fylde sin flaske op, og det var rart.

Partner

6/10

Pleasant

17 Jun 2026

Marc

Rapport qualité/emplacement/prix très moyen.
Équipements vieillissants

Self

6/10

Pleasant

08 Jun 2026

Jacobus

De ligging van het hotel is perfect.
De kamers zijn schoon maar erg sleets.
De airconditioning deed het niet waardoor het ‘s nachts erg warm was. Ook de ventilatie in de badkamer deed het niet.
De kamer is in 3 dagen niet schoongemaakt en de handdoeken niet ververst.
Het ontbijt was voldoende.
Het personeel was vriendelijk en behulpzaam.
De algemene indruk is matig.

Family

6/10

Pleasant

04 Jun 2026

ANTHONY

Hotel bien situé en rapport la gare TGV.

Partner

6/10

Pleasant

29 May 2026

Michel

Séjour convenable . Problème qu'il n'y ait pas de parking . Rapport qualité/prix insuffisant

Friends_and_family Friends

6/10

Pleasant

24 May 2026

CLERC

Chambre propre un peu bruyante la nuit , petit déjeuner bien moyen... pas mal de monde et temps d'attente pour avoir une table...plus de pain et viennoiseries moyennes...on est sans doute pas tombé le bon WE... lendemain de concert au vélodrome...

Partner

8/10

Excellent

04 May 2026

Véronique

Bien

Self

8/10

Excellent

30 Apr 2026

SABINE

Chambre très bien. Sauf qu il faisait trop chaud donc on a pu avoir un ventilateur pour la nuit. L isolation acoustique est à revoir. La cuisine est parfaite. Le personnel est aimable.

Partner

10/10

Exceptional

25 Apr 2026

OTTO

O hotel tipo apartamento com cozinha, sacada, cama confortável. Banheiro de bom tamanho. Perto da Gare é perto do Porto Velho. Achei muito bom. O café da manhã é nota 8.

Partner

8/10

Excellent

06 Mar 2026

Manon

Je suis arrivé de bonne heure,j'ai pu garder mon bagage pour profiter de la ville de Marseille !
La personne a l'accueil très aimable et professionnel !
Très grande chambrebavec balcon.
Hotel proche de la gare!
A recommander

10/10

Exceptional

17 Feb 2026

Céline

propre et accueilant

Self

10/10

Exceptional

04 Feb 2026

herve

Super

Friends_and_family Friends

8/10

Excellent

01 Feb 2026

Clément

Séjour pas mal, mais manque un petit peu plus de choses dans la chambre etc. pas renouvelé tous les jours. Bonne expérience malgré tout et très bon personnel.

10/10

Exceptional

26 Jan 2026

Sandrine

Comme toujours cet hôtel est d’un confort je ne suis jamais déçu

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Jean Louis

Chambre tres agréable malgre une fermeture de porte fenetre defectueuse

Partner

10/10

Exceptional

08 Jan 2026

Gramoz

La chambre était parfaite et le personnel super gentil

Partner

4/10

Poor

07 Jan 2026

Gizelli

Nunca reclamei de nenhuma acomodação antes , mas esta foi uma grande decepção. Foi o hotel mais caro de uma viagem de 25 dias , e de longe o pior. O quarto não vê uma reforma a anos, paredes sujar, manchadas saber Deus do que .mo

10/10

Exceptional

25 Dec 2025

stephane

Parfait

Business

8/10

Excellent

10 Dec 2025

habib

Le personnel était courtois et professionnel.

Partner

2/10

Poor

06 Dec 2025

Nathalie

Changement 3 fois de chambre à cause du bruit. Les chambres ne sont pas insonorisées.
Surtout côté rue.
Mauvaise odeur sur les draps et housse de couette.
Mobiliers abîmés.
Le Lave-vaisselle était sale.
Le personnel pas forcément à l’écoute car il a fallu insister pour changer de chambre.

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

KATIA

Excellent rapport qualité prix. Chambre propre au calme, proche du centre et de la gare. Petite cafetière qui fait le job. Je recommande +++

Business Self

8/10

Excellent

24 Nov 2025

Simone

Hotel in ottima posizione. a pochi minuti a piedi dal centro, è in una zona tranquilla con diversi servizi aperti fino a tardi. Camere decentemente ampie e pulite. Ottimo rapporto qualità prezzo. la zona purtroppo è un po' rumorosa ma per il resto lo consiglio.

Partner

8/10

Excellent

26 Oct 2025

Laurent

Bon rapport qualité prix à proximité de la gare

Partner

6/10

Pleasant

25 Oct 2025

stephane

Pas de climatisation !