Name: ibis budget Newcastle
Address: Thomas Street, Corner of Link And Lakes Roads, 3-5, Wallsend, 2287, AU

6/10

Pleasant

27 Jul 2026

Ross

Value for money.

4/10

Poor

27 Jul 2026

Michele

I booked and paid for a king bed but was given a queen bed. The staff told me it was a king bed.... no it wasn't, they need some lessons in bed sizes. The doona on the bed had dried blood on it. There was no where to put your bag and clothing except on the floor which wasn't that clean

6/10

Pleasant

25 Jul 2026

Yvonne

Affordable but only had 1 thin blanket for each bed in winter - we asked for one more each & they didn't have enough. Only 1 sink - had to fill the kettle & rinse cups where we brush teeth & wash hands - or wash hands in the shower. Traffic noise.

6/10

Pleasant

20 Jul 2026

Rowena

Clean Room

Self

6/10

Pleasant

13 Jul 2026

Peter

The bed seem clean but the floor could have done with a good vacuum & disinfecting. Some mandarin seeds were lying in the corners.

Self

6/10

Pleasant

11 Jul 2026

Raghavan

The toilet was smelly

Self

10/10

Exceptional

11 Jul 2026

Michael

The staff at Ibis Newcastle (Wallsend) are always friendly and helpful. Clean room, good A/C, fresh sheets and towels.
Well worth the price, thanks.

Self

8/10

Excellent

10 Jul 2026

Jillian

The staff were very friendly and helpful. The room was clean but very basic and very budget.

Friends

8/10

Excellent

04 Jul 2026

Lance

You get what you pay for ....no complaints though. staff were excellent very helpful. would stay there again

Partner

6/10

Pleasant

04 Jul 2026

Mark

The young lady at the counter was lovely and helpful. The room was clean, the bed comfortable. There was no remote for the tv which I addressed with the young lady that was fine though when I got in late that night I realised there was also no remote to control the heat so sleep was a little difficult. Otherwise everything was good.

Self

4/10

Poor

04 Jul 2026

Helen

Friendly and helpful staff but cleanliness was lacking. There were old blood stains on the doona and mould and dirt in multiple places in the shower. The flush button on the toilet needed a good scrub. Some of the breakfast dishes and cutlery did not look clean and plates were chipped and still wet. There was no cover on the cheese and ham put out for breakfast so the cheese was dry and inedible. There was a person coughing frequently in the breakfast room which was off putting. I guess, after all it is a budget hotel.

Partner

6/10

Pleasant

30 Jun 2026

Avelina

Very convinient close to the shop and club

Partner

6/10

Pleasant

26 Jun 2026

Aron

Ok for a short stay if you don’t mind being in a small room. A bit noisy because the property is very close to the highway, but the price makes up for the noise.

6/10

Pleasant

24 Jun 2026

Avelina

Good and convenient. Staff was friendly

8/10

Excellent

21 Jun 2026

Robert

Good for a 2 night stay. Staff helpful breakfast good.

Self

8/10

Excellent

09 Jun 2026

Kelly

Enjoyed my stay recently. For a small room it was very clean, staff were absolutely amazing had a few minor issues but they got onto them straight away. Would definitely recommend for short stays.

Family_with_children

8/10

Excellent

06 Jun 2026

Linda

I always stay here when I visit Newcastle mainly because of the convenient location and reasonable price. My room was clean and comfortable as usual and the staff were friendly and helpful.

10/10

Exceptional

28 May 2026

Michael

The team here at Ibis Wallsend are always friendly and welcoming.
They provide a quality service, clean rooms and are attentive to the needs of their guests.
Check out the pancakes too!

Self

6/10

Pleasant

26 May 2026

gordon

Needs a revamp and a cockroach crawling across the floor is not the best look

Self

4/10

Poor

21 May 2026

cheryl

room cheap vry small 8' wide 10 inches from bed to wall 8 to 10 inch step into toilet and shower and if you slip getting out straight into a large GLASS mirror no shampoo etc if you wanted milk you had to go to desk no plates etc no shower curtain so the whole room was floodeddfv cxy5t

2/10

Poor

18 May 2026

Salvatore

Sorry not worth it

10/10

Exceptional

15 May 2026

David

Tidy room, great laundry facilities

4/10

Poor

29 Apr 2026

Sakthivel

Staffs are fantastic and check in experience is very good.

The room looked very clean and tidy but by night time lots of cockroaches running on the floor and the table. Wasn't pleasant experience. Have to keep all my bags on the bed to avoid getting cockroaches.

Self

8/10

Excellent

23 Apr 2026

Rene

Just need to check for a few roaches that was in the room.

10/10

Exceptional

19 Apr 2026

Brad

For a budget hotel, this place was great. The hallways look a little tired, but I didn't care about that as my room was clean and comfortable. The room was fitted out as I expected for a budget hotel. Small, compact, and with the basic needs you need. Aircon, TV both worked (No remote for the TV, I'm ok with that). Bed was clean and comfortable. I would definitely return.

Self

8/10

Excellent

19 Apr 2026

Angela

Small simple room with all I needed for 3 nights stay. Road noise, didn't bother me though.

Self

8/10

Excellent

17 Apr 2026

Ian

The room was quiet & the bed clean & comfortable. All staff were super friendly.

Partner

6/10

Pleasant

13 Apr 2026

Evgenia

Serviceable room, but the price was a bit high for the size of the room.

Self

6/10

Pleasant

07 Apr 2026

Suraj

Value for money so can’t complain
Ok for quick sleepover
Very small room but Nice and quiet around
be extra care yourself on winter
Not much shops near by
Far from Beach side
There are two ibis in new castle so traveller gets confuse (must check which one you are booking)
Buffet Breakfast is fine and good customer service

Family_with_children

6/10

Pleasant

07 Apr 2026

Malcolm

Stayed for 8 days.
No room clean, no fresh loo paper, no towel change over.

Ridiculous bathroom toilet set up. Couldn't have a shower without soaking the cubical. And by cubical I mean it is a little fiberglass box you step up into.
There are literally bigger bathrooms on airplanes.
Extractor fan chockers with dust and gunk.

No place to put a suitcase, but on the floor in the room in front of the external hand basin. Therefor meaning having to move it to wash your hands to put it back to move to the bed.

A bunk over crossways to the double bed. meaning you can see the tv when sitting back on the bed. Making that pretty useless.

AC filters so clogged that made it totally ineffective.
(I cleaned them myself).

No power points for changing a phone near the bed.
One outlet on the bench.

Fire door being propped open to outside with a brick \"for the smokers\".

Overall it was a bed in a room.
If you need a bed, at least that was comfortable.

Self

4/10

Poor

05 Apr 2026

Surya Rama Narendra

Internet was very slow, so we relied on our mobile data.

Family_with_children

10/10

Exceptional

30 Mar 2026

Fairuz

Would recommend to family and friends!

Self

6/10

Pleasant

29 Mar 2026

Dalia

Sheets clean but saw cockroach second day just before I leave, staff are great and welcoming. Breakfast with the price not bad and air conditioning is good

Family_with_children

6/10

Pleasant

20 Mar 2026

Ian

Nit that good

8/10

Excellent

18 Mar 2026

Jennifer

Clean room, friendly helpful staff, nearby supermarkets, carparking and nice breakfast

Partner

10/10

Exceptional

15 Mar 2026

Megan

Clean room. Friendly staff. Breakfast was good and had options. Was able to check out late with some negotiation

Family_with_children

10/10

Exceptional

14 Mar 2026

Megan

Clean room. Comfortable beds. Clean toilet and shower. Parking was plentiful. A bit of road noise but I’m from the country town with no traffic near us at all

Family_with_children

10/10

Exceptional

12 Mar 2026

Wendy

Good price, good location friendly easy check in

Self

6/10

Pleasant

08 Mar 2026

Ian

Well, it's cheap. And it's cheap.

Family_with_children

6/10

Pleasant

28 Feb 2026

Vivienne

Clean room - young lady who checked us in was helpful and efficient. However the room we were in overlooked the highway-even though the windows were double glazed, the noise from the traffic was horrific! My advice would be to ask for a carpark side room. Don't bother with the breakfast either!

Partner

10/10

Exceptional

26 Feb 2026

Jane

Clean, quiet and everything I needed, would recommend

Self

2/10

Poor

22 Feb 2026

Pita

I have stayed at this hotel before. The rooms were always clean and the staff friendly.

The young man on reception was busy texting when I arrived. I had to say \"Hello\" ... Then \"Excuse Me\" and show my license to get his attention to get checked in. He took my licence, finished his text then checked me in. He advised that when my friend arrives she will also need to leave her credit card for any incidentals. He continued to argue with me about any damage would be taken out of his pay if he didnt get a credit card of each person staying (credit cards can decline after the limit has been reached, a cash deposit would be a safer option).
As someone who has worked for Accor myself, I know reception staff should make eye contact and smile as guest walks in and then greet them as they approach the desk. They should check you in promptly and professionally and direct you to your room. I got none of that.

When I arrived to the room the seals in the bathroom were mouldy, the toilet paper rod was missing, the chair was dirty, the light above the kettle didnt work, the peep hole in the door had been filled (so I would not be able to check who was at the door before opening) the pillows need replacing with plumper pillows of higher quality and i couldnt adjust the aircon.

The location is fine for me as I have a car but it is pretty far from the city and may be difficult to get around without one.
Would not stay again and would not recommend to others.

Friends_and_family Friends

8/10

Excellent

21 Feb 2026

Sean

Comfortable beds tidy and staff are great

8/10

Excellent

13 Feb 2026

Sean

Clean and tidy, bed was very comfortable and the staff were helpful and pleasant

Business_and_leisure Self

8/10

Excellent

13 Feb 2026

Angelo

Clean room with no issues, good value.

Business Self

2/10

Poor

07 Feb 2026

Claire

A bit gross. Very very budget.

Business Self

2/10

Poor

05 Feb 2026

Garrett

For the price it was acceptable but if it cost even $1 more I would have been chasing a refund. Extremelly low quality rooms. Worse bathrooms than most hostels.
We only stayed for 1 night as we were doing a long drive and for that purpose it was good, but if you were wanting to see newcastle on a budget highly recommend spending a little more

Friends_and_family Friends

8/10

Excellent

31 Jan 2026

Kevin

Staff were very good

Business Self

6/10

Pleasant

21 Jan 2026

Sally

Could barely get in due to dodgy lock box. Clean room but only 2 beds made when clearly booked for 3 and only 1 towel provided for the whole room.

Leisure Family

8/10

Excellent

18 Jan 2026

Sherene

Room great , just on busy road noise all night

Partner

2/10

Poor

15 Jan 2026

Marshall

I arrived to reception and was told they have over booked and was turned away. Have not received a refund and left stuck finding a place late at night after a 12 hour drive . Not happy

Friends_and_family Friends

4/10

Poor

05 Jan 2026

Jeanelle

Bed had springs broken in mattress
Mold in bathroom

Leisure Partner

2/10

Poor

26 Dec 2025

Sharanjeet

.

6/10

Pleasant

26 Dec 2025

Allison

Took 5-10 minutes for reception to get the computer going to do check in.
Bathroom is a cubicle in corner of room. Room was clean but noisy. No elevator.

Leisure Family

6/10

Pleasant

15 Dec 2025

Chris

The staff were friendly and helpful. I think the advert and platform(booking .com) was not helpful in that we ended up paying twice what the average rate was which was frustrating($153 as opposed to $85!!) x 4 rooms.
The info on continental breakfast was very misleading and whilst the staff person was very good the facilities were less than basic. This and the after hour food and drink could be significantly improved.

Leisure Family

2/10

Poor

15 Dec 2025

Hale

First of all, make a refund at least half of my payment due to waking me up at 6.30am bc of your cleaners next to my door non-stop yelling! I told them to stop but impossible! I left without a sleep and had to drive 3hours way back to Sydney and wasted my time and money! I also struggle to fall asleep the Whole night due to stinky toilet in the room. I only stayed in the 4hours which even I could not sleep! This place is horrible and such scam!!!! I will raise it to fairtraidinf and ombudsman!!!!

Leisure Self

8/10

Excellent

10 Dec 2025

Anthony

Very good

Partner

2/10

Poor

08 Dec 2025

Kerry

I had trouble checking into the hotel there was no confirmation number only an itinerary number I lost an hour of my holiday sorting out your admin now they are saying they haven’t been paid I will never go through your company again

4/10

Poor

29 Nov 2025

Alison

Staff were wonderful

8/10

Excellent

29 Nov 2025

Matt

In the first room the air conditioning was broken, but the staff were amazing and quickly swapped me to another room. However in that room the bathroom light didn’t work.

Despite the faulty rooms, their condition was clean and the staff were amazing. Would stay again.

Self

10/10

Exceptional

25 Nov 2025

Cristal

So clean it’s great been staying here few weeks now reception staff r really nice

Business Partner

4/10

Poor

23 Nov 2025

Amanda

Room was neglected, no soap in shower air conditioner not working properly, smell in bathroom. Left after a few hours couldn't stay.

Partner

2/10

Poor

23 Nov 2025

Renee

Air conditioning did not work and only stayed on one temperature as it was set in Fahrenheit and unable to change or adjust, Unable to open window for fresh air as I was on bottom floor, very noisy next to traffic lights. Thick dust on bed head, sink was dirty , big rust spot on bottom corner area of bathroom wall , only thing clean was a fresh made bed on arrival. Floor was filthy not swept or mopped. Small Bar Fridge froze drinks and food as there was no adjustment on fridge temperature to stop freezing. Inconsiderate patrons at all hours during the night, no respect for people staying or sleeping . Had to pay an extra $10.00 for parking on the grounds . Absolutely disgusting. Place has gone down hill. Corridors smelt , mould in shower covered up with silicon. Shower sprayed water everywhere, had to use own personal towel as a floor mat to stop the water from going out shower even though I had shower head facing against wall away from door entrance.

Leisure Self

6/10

Pleasant

16 Nov 2025

Peter

fridge was too noisy and had to be turned off at night.

Leisure Self

10/10

Exceptional

16 Nov 2025

John

No breakfast taken cannot comment. Room was clean, air conditioned and staff were great. Only criticism was the toilet/shower module did not contain a hand basin for use after going to toilet, also there is a large step to enter the module which, as elderly couple found it quite awkward. For one night it was ok for a budget motel.

Business Partner

4/10

Poor

09 Nov 2025

Dale

The staff were friendly, which we appreciated. However, we were disappointed to see such a big difference in room prices — $177 on their website, $127 on Wotif, and $99 advertised when we arrived. Our room was on the top floor with many steps and no lift, which was a bit tiring. The room also felt very humid, and the air conditioning didn’t work well, so we didn’t sleep comfortably. The bed itself was nice, but there were no extra pillows available. Overall, it wasn’t the best experience, and we probably wouldn’t stay here again.

Leisure Partner

4/10

Poor

08 Nov 2025

Michael

I didn't have breakfast nor seen the options, was offered breakfast at check in. A/C stuck on 19c but controller didn't or non compatible, some surfaces very dusty ie top of tv
I slept ok.

10/10

Exceptional

04 Nov 2025

Cristal

Staff r really nice and it’s a really nice stay have few more weeks there

Business Partner

4/10

Poor

27 Oct 2025

Georgina

Dated which is fine but cleanliness was poor.. very expensive for a budget hotel

Business_and_leisure Self

6/10

Pleasant

25 Oct 2025

Lisa

No parking when we arrived at 9.30pm

Partner

8/10

Excellent

25 Oct 2025

Cameron

Ok place between Albury and brisbane

Business

6/10

Pleasant

22 Oct 2025

Rebecca

Room was small and noisy but was fine for a one night stay. Would not recommend for a long stay

Business Self

2/10

Poor

21 Oct 2025

Sidney

Air con was not working. Tiny cabin for three people like a submarine. Closet toilet and shower not enough room to even dry yourself. Paid for breakfast for three and told not available until 7am - useless when you need an early start. Just a horrible place. Avoid like the plague. Would be overpriced at $50

Leisure Family

6/10

Pleasant

20 Oct 2025

Sarah

The room was all I needed. The bathroom was not the best. Too scared to use the shower as the was no fan and apparently steam can set off the smoke alarms

Friends_and_family Family

8/10

Excellent

20 Oct 2025

HELEN

Good value

Self

8/10

Excellent

16 Oct 2025

Lisa

Just disappointed there is now a charge for parking when there was no mention on the webpage I booked.

Partner

4/10

Poor

16 Oct 2025

John

Air conditioning worked but walls were dirty and there were cobwebs on the ceiling. No cover over the drain in the shower. Terrible odour in the bathroom.
I understand it was a cheap hotel but we expected better - cleanliness should be a priority

Leisure Family_with_children

8/10

Excellent

08 Oct 2025

Dianne

Na

Leisure Self

8/10

Excellent

29 Sep 2025

Carolyn

We ordered breakfast. Disappointed that only Granola was available and two oranges left. The fruit should have been replenished and the cereal options as people ate. Only white bread available. Why not wholemeal?
I asked for an extra pillow at 2.15pm. Told yes. Not there when we got back at 7.45pm. Then no pillows available.

8/10

Excellent

28 Sep 2025

Damian

Check in was good. Good location. Wasn't impressed with having to pay for parking. The room was terrible. Bugs everywhere, toiler, bathroom area was disgusting. The area absolutely stunk. I had to complain to reception. The highway next ot the motel was extremely noisy. My son is in the RAAF, Williamtown and I frequent the Newcastle area. The Ibis Budget, Wallsend was without a doubt the worst place I have stayed in. If there is some incentive for me to return, I'd like Ibis or Hotels.com to consider this. May a free night's accommodation adnd parking. If not, I will not stay there ever again.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Karen

Nice comfy bed!! $5 parking was unexpected

6/10

Pleasant

24 Sep 2025

Jim

Fleeting stop over.

Room was expected being an old Formule 1, very small with tiny bathroom, but it did the job for a few hours stopover on the way to Sydney. Location is very close off the M1, so it is very convenient. Getting a little older now, but clean and tidy.

Self

8/10

Excellent

20 Sep 2025

Kanter

Nice basic room not far from the freeway. Good for a night. Try get a room on parking lot side as the road side can be a little noisy. Check in took a little long as the staff member was new and needed more training. The stay is what you would expect for a budget hotel.

Leisure Self

2/10

Poor

17 Sep 2025

Jeff

No no no

No no no! You won’t sleep here. Everything was poor. It’s as if you’re sleeping outside next to a busy street, there is no sound proofing at all and windows aren’t sealed. There was also a constant drip in the bathroom throughout the night but the drip was inside the toilet system. Hallway was also loud. Unfriendly reception. Hotel charges you extra for everything, like parking and even checking out 30 minutes later at 10:30! The breakfast was awful! Not worth it.

Business

8/10

Excellent

14 Sep 2025

Snezana

Amazing

4/10

Poor

18 Aug 2025

Sean

I have stayed at a number of Ibis Budgets not only here but overseas as well. I must say that this particular property has to be the worst one concerning condition. It really is overdue to be renovated.

There was no soap in my room so I asked the front desk for some. Unfortunately they had run out of soap with the staff member stating that they had been having problems receiving deliveries lately. That meant I had to go out and buy my own soap. Not a huge deal but not something I had expected to do. Also the TV remote did not work. Whether the batteries were flat, it was just broken or because it was a generic brand remote or not the same brand as the TV I don't know.

I would like to mention one other point and that concerns the emergency exits. In my 2 night stay at the property the 2 closest exit doors to my room were constantly being held open by large rocks etc. I kept moving whatever was holding them open and closing the doors as it poses a security risk to the guests and their possessions. This needs to be rectified.

The best part of my stay was the staff. All the staff that I had interactions with were friendly and helpful.

One reason I stay at Ibis Budget properties is that I know what to expect each and every time. Unfortunately this one was a let down.

Would I stay here again? Most likely but, only after it has been refitted and freshened up. Until that happens it is a big NO.

Leisure Friends

8/10

Excellent

17 Aug 2025

Tony

Bed was good

8/10

Excellent

11 Aug 2025

Leanne

Its good value gor money

10/10

Exceptional

19 Jul 2025

Josie

Location.

Leisure Partner

6/10

Pleasant

11 Jul 2025

Lyle

Cheap is definitely what you get

The staff were friendly but the room was in need of work
The blind was broken
The keycard entry cover was broken
And the roof had black on it
But the bed was comfortable and the shower was great

Partner

4/10

Poor

08 Jul 2025

Sharon

I know it is a budget motel but the the room was incredibly basic not even a chair no toilet roll holder just very average won’t be back

Leisure Family

4/10

Poor

07 Jul 2025

gary

Unfortunately you get what you pay for. .

Business

6/10

Pleasant

02 Jul 2025

John

Bed was comfortable

Leisure Partner

2/10

Poor

21 Jun 2025

Patrick

The room I was given was not cleaned for my entire stay
There was dust and dirt all over the floor
Multiple requests to the staff to have the room cleaned and not done
Would definitely not recommend

Business_and_leisure Self

6/10

Pleasant

17 Jun 2025

Michelle

Friendly and helpful desk staff member. Noisy opening and closing front door. Sewage type odour in the bathroom.

Leisure Self

10/10

Exceptional

17 Jun 2025

leanne

Easy to drop in and stay due to the location.

Business

4/10

Poor

11 Jun 2025

Ann

Booking into the property at 4pm and the room was still being cleaned. Room 305 the “keys” that were delivered did not work on the door, had to go down and fix. Bedroom 1 had no bulb in bedside table, one small watt roof light not sufficient lighting. Aircon had a remote that didn’t work. Three air cons on balcony 1 for our room not sure what rooms they were working but we’re going strongly and some were noisy and we’re going all night. I had booked to rooms 305 and 410.
410 the oven door would not close and had to have a foot pushing it to warm up dinner. Dishwasher top draw broken. We applied a fix. Once working it blew the fuse so we turned it off. These items were major OH&S issues. Area around the car park was very messy. We would choose not to stay in future.

Leisure Family_with_children

8/10

Excellent

11 Jun 2025

Ulick

Great for a short stay.

Leisure Family

4/10

Poor

11 Jun 2025

paul

Husband booked us a room without reading reviews first, bless him. While everything in our room was tidy & in it's place, several design aspects/furnishings were either outdated, a little challenging, minimal or altogether absent. I did us a favor by taking a few items to compensate if needed, after reading previous reviews, eg. quilt (no spare blankets in room and heater barely working), extension cord for hubby's CPAP as power points were located further away & thankfully, our own pillows (their pillows were awful). The bathroom could best be described as a closet-sized demountable-like cavity, with nothing between shower & toilet to contain the water & that's after one manages to accomplish the 30cm (at least) step up with no grab bar to assist for safety. Not the easiest for older guests or, having to wear a moon boot like I had to at the time. Very cramped toilet area. Lint/fluff collected in nooks/edges, only 3x hangers on a wall peg for clothes, a plastic cube for a chair, no hand towel or soap for handwashing - just an all-in-one pump bottle stuck to shower wall. Pics shown on website did not correlate to our reality. Located at very busy intersection ~ prepare for traffic noise 24/7. Fortunately, we only needed one night's accommodation and perhaps we were expecting a more user-friendly layout, including what I thought were considered to be standard comforts/items - perhaps this is what $90 looks like. NB - I can not speak of the other rooms on offer.

Partner

6/10

Pleasant

02 Jun 2025

Ross

Ibis want to charge for use of the carpark in the motel complex, this is not an inner city motel it is suburban. I cannot help but wonder if the provision of parking for guests was a condition of planning approval for their build and if so why is it seen as a justifiable extra