Name: General Roberts Hotel
Address: 258 Lambton Road, New Lambton, 2305, AU

10/10

Exceptional

11 Jul 2026

Ian

Very clean and spacious room

Self

6/10

Pleasant

10 Jul 2026

Neha

The room itself was clean, but the corridor had a strong unpleasant smell.

10/10

Exceptional

25 Apr 2026

sue

The hotel is not a Motor Inn and doesn't claim to be. Excellent standard for the budget price paid.

Self

8/10

Excellent

11 Apr 2026

Paul

great value for money

Self

10/10

Exceptional

09 Apr 2026

Thanh

Good

2/10

Poor

05 Apr 2026

Daniel

Staff was outstanding no fridge in room was unacceptable was like a prison cell

Self

8/10

Excellent

23 Mar 2026

Jude

Looks newly renovated. Very clean and tidy. Seperate Men and Women shared toilets, felt very safe

Partner

6/10

Pleasant

22 Jan 2026

Jozef

Suggested microwave, toaster and kettle in the room

8/10

Excellent

05 Jan 2026

Amanpreet

The room was spacious, but the amenities could have been better. The pub and bistro downstairs had good service.

Leisure Partner

2/10

Poor

01 Jan 2026

Suet Ying

The room doesn’t seem properly cleaned.

Leisure Friends

8/10

Excellent

01 Dec 2025

Lesley

Great stay

Leisure Partner

10/10

Exceptional

19 Nov 2025

Glenn

King Room was huge and very comfortable. Great value for money.

Business_and_leisure Self

6/10

Pleasant

13 Nov 2025

James

Cheap stay, amenities were clean, only downside was a stain on the bottom sheet, fans only could do with air cons in the rooms as on a hot day the room would be very hot,
Staff were friendly
Close to other places to eat if you don’t like the menu at the pub

Leisure Self

6/10

Pleasant

23 Oct 2025

Stephanie

The room and shared bathroom was very clean and looked recently renovated. The mattress was comfortable but BYO pillow as the pillows were very flat. Only one power point in the opposite corner of the bed - staff helpfully provided an extension cable.
No bedside table. Clothes rack and sink in room.
No air conditioning but thankfully the ceiling fan was sufficient that night. No tea/coffee making facilities.
Noise from the pub was not an issue on a school night but some noise from the street and traffic lights.
Rooms 4,5,6,7 and 8 are directly opposite to the shared bathrooms so get more noise from there.
Convenient location close to the hospital.

Business Self

10/10

Exceptional

16 Oct 2025

Rod

Good clean environment. I would definitely recommend this property and stay here again when in Newcastle.

Leisure Self

6/10

Pleasant

08 Oct 2025

Mark

Low cost accommodation at a convenient location. Didn't see staff the 10 days I stayed there

Business_and_leisure Self

10/10

Exceptional

02 Oct 2025

Clifton

Excellent

Leisure Self

10/10

Exceptional

01 Oct 2025

James

Needed a break from travelling.

Self

10/10

Exceptional

14 Sep 2025

Kathryn

The room was very basic but it was clean, tidy, and did the job very well. The room and bathroom were freshly renovated. The bedroom was quiet with minimal noise from the hotel downstairs.

Business

4/10

Poor

20 Aug 2025

Alwarappan

Common toilet and bathroom not disclosed while booking.
Do feel safe staying in this hotel.

6/10

Pleasant

17 Aug 2025

Ian

Simple pub fare

Simple pub rooms. No TV, no bedside lamp, no fridge. Room 1 has an en suite inc a bath.
Can be loud Fri and Sat nights with music playing downstairs.
Very friendly service and good food at the pub.

Business

10/10

Exceptional

20 Jul 2025

Amanda

Is what it says on the tin. Shared bathroom is cleaner than anywhere else I've stayed. Bed is really comfy. Price is very good. Very very convenient for John Hunter hospital.

10/10

Exceptional

30 Jun 2025

Kieran

I enjoyed how well the walls blocked noise especially from traffic of a morning and night

Business_and_leisure Self

10/10

Exceptional

23 Jun 2025

Steve

Good Room at right price

Leisure Self

10/10

Exceptional

26 May 2025

Vanessa

We arrived a day later than planned due to the storms. Upon being shown to our room, we were told about the painting that was occurring throughout our stay. Unfortunately due to medical reasons, we could not stay with the painting occurring. We asked for a refund and the staff were very kind and actioned this request. The refund was gratefully received 1 week later.

Leisure Family_with_children

2/10

Poor

28 Mar 2025

June

It was probably the worst motel we've ever stayed in. Loud music playing past midnight. The room smelt of vomit. The bed was squeaky and extremely uncomfortable. The pillows were too soft and felt empty. The sensor lights in the female bathroom and along the corridor did not work. So we had to use our phone light each time we go to the toilet. The room was big, but there was no mini fridge, no kettle nor tea/coffee provided. Very disappointing.

Leisure Partner

6/10

Pleasant

21 Mar 2025

Erin

Review of current room product cleanliness

Check in was great.
Greeting by bright bubbly staff who are super helpful.
- Room overall was not up to hygiene standard.
The cushions was dirty and digusting, with stains on them representing they hadnt cleaned.
- The bed linin also had black stains on them and in them additionally there was a blood stain on the doona.
- The bed itself was two single beds put together to make a larger one.
The room was advertised as queen. Being the two singles together do make a queen this is not the impression of a queen size bed we had booked in mind.
- Under the bed was disgusting. Clearly the two single beds havent been moved to clean under it. There was cut nails under the bed, loads of dust.
- The curtains also had what looked like to be snot.

All in all for needing a place to rest your head, it is okay.
For hygiene purposes it did not feel like the cleanest place.

Partner

10/10

Exceptional

29 Jan 2025

John

Great pub hotel, one of the best in Newcastle.

Leisure Self

10/10

Exceptional

13 Jan 2025

Murray

live music

Leisure Self

10/10

Exceptional

12 Jan 2025

James

Motorbike ok.

Nice atmosphere and location. Just shame no fan operational. Little bit hot and stuffy until open windows and door for a while.
Some old fashion entertainment.

Friends_and_family Family

4/10

Poor

06 Jan 2025

Tilak

Staff were great and friendly but room was not good

4/10

Poor

05 Jan 2025

leon

To be blunt you get what you pay for and the room is cheap so keep that in mind.
I had the king size suite king size bed. 2 single beds pushed together does not make it king size im average 6ft and my feet hang over the edge, no aircon just a fan from the 80s that doesnt do anything or move any air a window opens only slightly with no flt screen so bug city when open. No fridge they have a kettle and 2 cups but no coffee or spoons, the glasses in the batheroom had not been cleaned from the last guest. Pretty awful and cheap but you get what you pay for, in this day and age spend $1000 put in a new fan and tv and fridge and the rest can be forgiven.

Leisure Friends

4/10

Poor

14 Dec 2024

Teresa

The staff were amazing, but no air conditioning upstairs where the rooms were and was like a sauna it was a 30* degree day plus our fan in our room didn’t work properly it was just on slow motion so it was very uncomfortable trying to get ready to go downstairs to the pub to a function
We couldn’t sleep because it was very uncomfortable way to hot
Plus soap should be provided in the bathroom for washing hands

Leisure Family

2/10

Poor

07 Dec 2024

Samuel

Room is not as advertised. Boiling hot and the airconditioner does not work, bathrooms are communal and the fan does not work.

Leisure

6/10

Pleasant

07 Dec 2024

Zia

Basic accomdation in central Newcastle. Shared bathroom is fine. For one night it is fine for travellers. The pub downstairs is convenient. Plenty of street parking.

Leisure Partner

6/10

Pleasant

02 Dec 2024

Gavin

Rooms could use an air conditioner

Business Self

4/10

Poor

02 Dec 2024

Verified traveler

Very average - unfortunately. The second room we booked had such a bad smell - not sure if it was vomit or smoke we had to change rooms - v happy the staff could accommodate this!

8/10

Excellent

27 Nov 2024

Lorraine

The rooms were clean and comfortable however we booked two separate rooms. One room was located on the corner of the building on a intersection. The noise from the road was a little more than expected. There was a constant noise in the background which we could not determine where it was coming from. I asked my friend if he wanted to swap rooms but he stuck it out. The other room was not as noisy. The shared bathrooms could do with some upgrade. There is no soap dispenser near the hand basins so going to the toilet and no soap to wash hands was disappointing. The shower facility was good but would benefit from a small shelf or wooden stand to put your clean clothes on and your personal items while in the shower. Overall the facilities were great for what we required. I would imagine that most people would not be staying at the facility for multiple days (we were there for 5 days. The staff cleaning the rooms were great. I asked for clean towels on day 3 and the staff were more than accommodating to provide what I required - the staff member even asked was there anything else he could get me. All in all I enjoyed the stay as I have never stayed in hotel/pub accommodation before it was a new experience. All the staff I interacted with were fabulous. Well done crew.

Leisure Partner

6/10

Pleasant

26 Nov 2024

Annette

Shower and bath were not clean, bedding old.

Leisure Partner

8/10

Excellent

15 Nov 2024

Sarah

…

10/10

Exceptional

02 Nov 2024

MANASA

Cleanliness and quietness

Business Friends

8/10

Excellent

20 Oct 2024

Colin

Didn't stay for the night as we could not find a close parking space. Main problem is with Wotif, who did not give detailed specifics; culminating in a non-refund. The General Roberts Hotel looked good, from the photos, which is why we chose it for a one night stay. Will not use Wotif again. When I phoned the Hotel to cancel the room, staff were friendly and understanding. Above ratings based on photos and what the property looked like as we drove nearby.

Business_and_leisure Self

6/10

Pleasant

17 Oct 2024

Grant

Good value - I heard the pub music till midnight and some traffic noise in the morning so not the quietest location. Staff were great and pub is nice place to hang out. There is nothing in the room other than a bed and sink.

Business Self

8/10

Excellent

03 Oct 2024

Gregory

A really good pub to spend a week at while visiting a friend. Lovely staff.

Leisure Self

10/10

Exceptional

08 Sep 2024

Steven

Great budget accommodation. Fantastic friendly staff. Easy check in.

Leisure Self

6/10

Pleasant

07 Sep 2024

Chris

The staff was helpful and friendly, but the photo looks better than what you see when you turn up. You get what it says, ordinary room, shared bathroom, toilet at a good price. There's no parking here next to the football club, so don't bring your caravan.

2/10

Poor

24 Aug 2024

Carina

I was very disappointed to see that my room didn’t have a bathroom. This was not advertised on the page and the place smelled like cigarettes and fry food. People from the other rooms were very noisy, banging on the doors and screaming.

Leisure Family

10/10

Exceptional

20 Aug 2024

Darrel

All good value for money

2/10

Poor

11 Aug 2024

Tracey

The room was not as advertised. I paid for what I believed had private facilities, as described in the room description. The confirming email shows a room absolutely nothing like I booked. To have such a room would cost me another $30-$50 per night. No hot water in the room. Room/mattress/pillows smelt of stale smoke. Stained bed cover.
Good points: the shared facilities were very clean.

2/10

Poor

28 Jul 2024

Julie

Have stayed in many pub style rooms but this one was the worst. The pub itself was good, bistro food was great but the accommodation lets it all down.

Smelly room, no tv, poor lighting, bed older than my grandmothers and stained throw cushions, yuk.

Although the price was super cheap and they say you get what you pay for, BUT is this really a reason to skimp on the small touches that could leave a guest wanting to return? Maybe! NOT me. I used the room to get dressed in then left the keys in the return box on my way out, was not going sleep in that stinky cold room.

Leisure Partner

8/10

Excellent

25 Jul 2024

Bianca

Me and my partner stayed there last night and had a good stay, liked how Polite, friendly, helpful staff was. Nice clean room, affordable

Business Partner

10/10

Exceptional

19 Jul 2024

Margaret

The price was good, dinner was affordable and plenty of fdelicious ood
Parking was an issue. It would be lovely to have a place to make tea or coffee. A tv in the room would be nice

Leisure Self

2/10

Poor

16 Jun 2024

John

Room and everything in it was filthy including the linen

Business_and_leisure Self

6/10

Pleasant

23 May 2024

Elaine

Room was nothing like the picture. Clean and tidy nothing special.
Not much room around the bed, (a king size bed in that room probably not a good idea) which made it difficult for my partner who has problems with his hips and legs.
Thought there would of been atleast a small TV to watch while relaxing after a long trip but nope😩
Shared bathrooms where nothing flash but where clean and tidy too

Leisure Partner

8/10

Excellent

22 May 2024

Anthony

I thought it was clean & comfortable

Business Self

10/10

Exceptional

20 May 2024

Steve

V

Business_and_leisure Self

6/10

Pleasant

05 May 2024

Darrel

Bit noisy on Saturday nite in room but overall met expectations

Business Self

8/10

Excellent

10 Apr 2024

Aviv

The amenities and room for what they are are extremely nice, but the hotel wifi is quite awful

Business Self

8/10

Excellent

28 Mar 2024

Christina

Staff that greeted me gave great customer service both before I arrived and on arrival.

Unfortunately when I booked I didn't realise the bathroom was shared. It didn't say this when I booked and I've since been in to double check. The image showing looks like an ensuite bathroom. If i had known this I wouldn't have booked.

Other than that it did the job for the night. I arrived late and left early in the morning so was only wanting a bed for the night.

Would have been good to have a kettle tea/coffee in the room but I suppose that's what you get for the price.

Business Self

6/10

Pleasant

23 Mar 2024

Robert

Needs a new bed

6/10

Pleasant

18 Mar 2024

Richard

First of all there were no TV no Fridge no kitchen no facilities to put anything that you had to bring with you no soap in the bathrooms to wash your hands
Also no tea and coffee in the rooms at all there should’ve been an upstairs kitchen where you could go and have tea and coffee but nothing we will never stay there again the bed wasn’t very comfortable either very noisy place so you’ve just lost two people

Leisure Partner

4/10

Poor

12 Mar 2024

Paige

Staff were excellent and helpful. Food was absolutely delicious!
However, I didn’t notice in advertisement that there is NO AIR-CON, NO FRIDGE, and the windows only opened a short height but didn’t stay up, we had to put something there to hold it open. The shower head wouldn’t stay up, and tap on bath was bent. There was also no soap holder in shower cubicle, and a bath mat wasn’t provided.
We had access to Wifi, which was wonderful, but no TV.
However, we were comfortable and had a decent bed to sleep in.

Business Family

6/10

Pleasant

11 Mar 2024

Verified traveler

It was advertised as having parking. There was no air conditioning, fridge and the windows didn’t open and the fan had a massive layer of dust so you couldn’t use it.
The shower was not clean.
However the staff were wonderful and friendly.

Friends_and_family Family

8/10

Excellent

10 Mar 2024

angela

2nd time we have stayed here and it is absolutely convenient and affordable.
The king size bed is so comfortable and the ensuite has a bath if you want.

Leisure Partner

6/10

Pleasant

26 Feb 2024

David

Didn't realise from website photos it was shared bathrooms. Kept awake by other guests from midnight until 4am partying in room once hotel closed.

Business Self

10/10

Exceptional

24 Feb 2024

Kim

Great place to stay, nice and cheap and meals were great. We had the room with the bathroom and it was good

Leisure Partner

4/10

Poor

09 Feb 2024

Santosh

Linen was smelling bad, room is quite small and noisy, sharing bathroom everything below expectation.

6/10

Pleasant

05 Feb 2024

Brent

Service was great. Location great. Room was ok but it stunk.

4/10

Poor

31 Jan 2024

Letitia

Walls were dirty and there was a bad smell.
Staff were friendly however there is no parking on site you have to park your car on the street

4/10

Poor

26 Jan 2024

Samuel

Room was too hot to sleep, luckily we brought a portable fan with us as the fan in the room was useless as the proverbial. Had to open the windows to let the breeze in and the noise from the pub came in through the windows.

Doors sqeaked constantly and kept hearing doors slamming all night. The staff were very friendly, just had issues with the room.

Leisure Partner

6/10

Pleasant

20 Jan 2024

Kate

You get what you pay for. Note there is NO air conditioning, and no ensuite - it is a shared bathroom (clean). We attended a function in the General Roberts and used the accommodation as it was convenient. It was summer and stifling hot - the window only opens 10cm and it is a busy road outside. The bed ensemble and pillows were very poor quality

Leisure Partner

6/10

Pleasant

05 Jan 2024

Kayla

Decent stay for the price. The bed was kind of stiff so not the most comfortable. There were some cleanliness issues in the room, there was a terrible smell in the room and the cushions on the bed were stained. The shared bathrooms were clean though. The room faced the main road with no AC so it was loud in the room if you wanted to have a breeze, otherwise the room was very stuffy. Staff was nice, and the food at the pub was good! Worth it for the price but could be slightly cleaner.

Leisure Partner

10/10

Exceptional

23 Dec 2023

Aileen

.

Leisure Self

8/10

Excellent

05 Dec 2023

MERVE

Very nice for last minute accomadation

Business_and_leisure Self

8/10

Excellent

26 Nov 2023

Virgil

Convenient location, clean, budget accomodation

Leisure Self

10/10

Exceptional

25 Oct 2023

Greg

Great

Leisure Self

2/10

Poor

24 Oct 2023

Janet

Room very small, no bathroom as we thought was adveriltised on the General Roberts google website. Powerpoint was hidden behind curtain on the other side of the room not close to the bed. As I need a CPAP machine staff provded an extension cord on a long reel. This was a trip hazard when the shared bathroom was needed during the night. No bedside lamp to see in the darkened room. When we expressed our frustration we were offered free drinks for the inconvenience which we declined. We were then told we would receive half our payment back. This never happened. Only thing good was the meal in the dining room.

8/10

Excellent

24 Oct 2023

William

A pub room with an ensuite. Great staff. Good location. Light, airey, spacious. Very fit for purpose.

Business_and_leisure Partner

4/10

Poor

10 Sep 2023

Gregory

Would not recommend this Hotel unless you have plans to go down stairs and drink. Friday night we heard someone yelling out because he wasn't able to get in. Saturday night, the same guy was yelling again and we looked out the window and he saw us looking, then he proceeded to try and climb up to the windows. The windows do no lock either. However, the staff were lovely and made us feel welcome.

Leisure Friends

6/10

Pleasant

08 Sep 2023

Maree

Clean but room was not like in the picture, very small.

Leisure Partner

6/10

Pleasant

04 Sep 2023

Jarrad

Upon booking the accommodation i was unaware that it was lacking basic things like a tv and a mini bar fridge. There is no aircon in the room, just a ceiling fan and bar heater. The kettle was a little out of place considering there were no facilities to boil anything or put the boiling water in!
In saying that, it suited our needs to the 2 nights we stayed

Leisure Family_with_children

10/10

Exceptional

02 Sep 2023

Joshua

Great service from friendly staff. An affordable and adequate accommodation if you wish to see a show at Lazzottes which is only a short walk away.

Leisure Family

6/10

Pleasant

24 Aug 2023

Tom

Very noisey

Leisure

6/10

Pleasant

21 Aug 2023

Alison

Great position. Friendly staff. Rooms very basic- no tea/coffe or tv. Share Bathrooms clean.

Leisure Partner

8/10

Excellent

30 Jul 2023

Jacob

Stayed in the budget king room, and although there wasn’t a bathroom in the room, the room was still spacious enough. There is a communal bathroom with showers and toilet cubicles, with were super clean, much cleaner than some hotel ensuites. And we felt safe enough going between the bathroom and our room. There’s sensors for the lights in the hallway so you know if someone has been in the hallway recently, and it added to the sense of security. The main entrance to the upstairs hotel is a side door separated from the pub area, which also felt safer than it being connected.
The only real downside is the bed wasn’t great, and the road noise was really loud. However it was still good, and if you’re staying a few nights on a budget it’s a really good choice.
Overall I’m happy with the stay and the price as well, and Newcastle is a fantastic city as well.

Business_and_leisure Partner

6/10

Pleasant

21 Jul 2023

Corinne

This was ok for the price , couldn't expect too much more . The room was tidy , bed was comfortable. The room smelt of stale smoke though, not pleasant.and the light kept flickering on and off .

10/10

Exceptional

11 Jul 2023

Nick

Great

Leisure Self

6/10

Pleasant

09 Jul 2023

Corey

Good food Room was clean

Leisure Friends

8/10

Excellent

29 Jun 2023

Rochelle

The staff were warm and welcoming and nothing was a problem. They made the stay the best part. Thank you.

8/10

Excellent

25 Jun 2023

Jim

Over all good

Leisure Self

10/10

Exceptional

06 Jun 2023

Stephen

The room was a newly renovated pub room. Clean and fresh and comfortable. Shared facilities and no TV in room but excellent value for the quick trip to Newcastle. Nice pub and bistro. WIll stay again when in town.

Business Self

2/10

Poor

21 May 2023

Flavia

Unique: no tissues, no fridge, no tv, no hooks for towels, only 1 tiny bedside table for a queen bed, no table or shelf to put makeup or toothbrush etc beside sink, carpet under sink takes spills from sink, peep hole in ceiling, noisy, no bedside lamps, ceiling light turns off by itself, ceiling fan turns on by itself in middle of night, blood spatter on right hand side of door in hall, on and on and on. Manager (Licensee) is a nice bloke though. I will not be staying here or eating here again. Budget accommodation still needs to have the basics!

Business Self

8/10

Excellent

20 May 2023

Rebecca

The assistant manager Zac was very welcoming. Need some new heaters as the heater provided hardly kept out room warm. A kettle would've been good also. Nearly fell over when we asked for chips,cheese & gravy from the bistro & they wanted to charge $19. A bit steep on the price.

Family

10/10

Exceptional

18 May 2023

Adela

More than adequate for cold nights.spare blanket oil heater.
Clean tidy and welcoming.
Staff excellent.

Business Self

8/10

Excellent

17 May 2023

Karyn

We just wanted a bed for the night as we were getting in late
Staff very welcoming
Bed was amazing
Clean and neat

Leisure Partner

10/10

Exceptional

14 May 2023

Terry

Convenient location, comfortable room, friendly staff.

Leisure

10/10

Exceptional

13 May 2023

Timothy

Fantastic service and great price, thank you!

Leisure Self

10/10

Exceptional

07 May 2023

Greg

Great spot great food great beer. Clean and quiet

6/10

Pleasant

30 Apr 2023

Gavin

Loud. From inside and out.
Toilet doors bang (rubber strips, hello) all through the night and it’s one of the busier intersections in Newcastle.
You’re here because it’s cheap, clean, friendly and you’re a very sound sleeper.

Business_and_leisure Self

10/10

Exceptional

16 Apr 2023

Susan

What a great place to stay will surely stay there again Thank you to all staff

Business Partner