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Accommodation only. Meals are usually not included.
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8.2/10Excellent1,000 Reviews
Cleanliness8.4/10 8.4
Service8.6/10 8.6
Comfort8.0/10 8.0
Condition7.6/10 7.6
Location8.2/10 8.2
Neighborhood8.0/10 8.0
Value8.4/10 8.4
Amenities7.8/10 7.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Mercure Charlestown
The Mercure Charlestown offers 53 quality rooms and suite all of which are non smoking and is situated perfectly between the exciting city of Newcastle and Hunter Valley Region. Accommodation options range from Deluxe Queen rooms through to Privilege King rooms with a balcony
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With a stay at Mercure Charlestown in Newcastle (Adamstown Heights), you'll be within a 10-minute drive of John Hunter Hospital and Lake Macquarie. This hotel is 5.9 mi (9.6 km) from Newcastle Beach and 0.9 mi (1.4 km) from Charlestown Square.
Make yourself at home in one of the 53 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and minibars.
Featured amenities include a computer station, dry cleaning/laundry services, and laundry facilities. Planning an event in Newcastle? This hotel has 538 square feet (50 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
9:00 PM
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
No elevators
Professional property host/manager
Guests must provide health documentation
Ecotourism Australia Sustainable Tourism
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: AUD 1.00 per stay
We have included all charges provided to us by the property.
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You need to know
- Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
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Special Instructions
The front desk is open daily from 6:30 AM - 10 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- This property uses some solar energy
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.
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Minimal age
18
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Optional fees
- Fee for full breakfast: approximately AUD 34 to 34 per person
- Crib (infant bed) fee: AUD 20.0 per night
- Rollaway bed fee: AUD 35 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Charlestown Square
1.5 km / 0.9 mi
Westfield Kotara
1.9 km / 1.2 mi
Glenrock State Conervation
2 km / 1.3 mi
Banksia Reserve
2.2 km / 1.4 mi
Twin Creeks Reserve
2.8 km / 1.8 mi
Carbeen Street Reserve
2.9 km / 1.8 mi
Blackbutt Reserve
3.3 km / 2 mi
Lake Macquarie Private Hospital
4 km / 2.5 mi
Dudley Beach
4.5 km / 2.8 mi
Burwood Beach
4.8 km / 3 mi
Newcastle International Hockey Centre
5 km / 3.1 mi
Awabakal Nature Reserve
5.2 km / 3.2 mi
Newcastle International Sports Centre
5.5 km / 3.4 mi
Go Karts Go
5.6 km / 3.5 mi
Extreme Go karts
5.6 km / 3.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Number of floors (main building): 2
- Suites: 9
- Family rooms: 5
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- Check-in hour
- Check-out hour
Show 31 more facilities & services
- Wi-fi
- Airport Shuttle
- Room service
- Laundry service
- Launderette
- Bellboy serviceExtra charge
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Lift accessExtra charge
- Garden
- Terrace
- Concierge
- Luggage roomExtra charge
- Clothes dryer
- Café
- Bar
- Restaurant
- Smoking areaExtra charge
- Conference room
- Meeting room
- Secretarial service
- PhotocopierExtra charge
- Business centreExtra charge
- FaxExtra charge
- Outdoor freshwater pool: 1
- TV lounge
- Spa centreExtra charge
- Ecotourism Australia Sustainable Tourism Certification
- Non-smoking establishment
- Single-Use Plastic Free
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TRIPLE STANDARDTRIPLE • STANDARDTPL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
TRIPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TPL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin QUEEN SIZE BEDDouble or Twin • QUEEN SIZE BEDDBT.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
Double or Twin QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG-1
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
DOUBLE KING SIZE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
TRIPLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: TPL.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE THREE BEDSQUADRUPLE • THREE BEDSQUA.3B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
QUADRUPLE THREE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.3B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TRIPLE SUPERIOR QUEEN BEDTRIPLE • SUPERIOR QUEEN BEDTPL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
TRIPLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: TPL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 26 m²DBL.QN-2
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width, Single bed 80-130 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
DOUBLE QUEEN SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width, Single bed 80-130 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-2
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 30 m²DBL.QN-1
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
DOUBLE QUEEN SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom: 1
- Soundproof room
- Housekeeping
- Satellite TV
- Desk
- Toiletries
- Balcony
- Ironing set
Show all 13 amenities
- Tea and coffee making facilities
- Fridge
- Minibar
- TV
- Hairdryer
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
DOUBLE KING SIZE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Bathroom: 1
- Soundproof room
- Housekeeping
- Satellite TV
- Desk
- Toiletries
- Balcony
- Ironing set
- Tea and coffee making facilities
- Fridge
- Minibar
- TV
- Hairdryer
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 35 m²DBL.QN
Room overview
Non-smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
DOUBLE QUEEN SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN QUEEN SIZE BEDTWIN • QUEEN SIZE BEDTWN.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
TWIN QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: TWN.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Charlestown
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Mercure Charlestown
100
reviews shown
Dijana
We were booked in to stay in a family room, The first thing we noticed, was the glass dining table was filthy, not wiped down at all. The beds had been made and had fresh folded towels on them, but what we found next was absolutely disgusting. We turned the pillows over to find make-up smeared on them and other stains. The quilt covers were also dirty, and pulling back the covers, we discovered dirty sheets.
We then headed back to reception to get the manager and show him the room. He apologised profusely and then offered us a different room, which seemed to be clean.
We headed out for the evening, and arrived back at the hotel around 9pm.
Being winter, we turned the air conditioning on, only to find it was not working. We called the supervisor to the room. He could not get it working, so offered to try and find us another room ( which there weren't many because of a sports event in the area) or a refund so that we could find a different hotel. It was almost 10pm at that stage and we had 2 young children with us, so we decided to stay and change to a third room.
Once we gathered our things and located the room, we found the the swipe key would not open the door. The supervisor also could not open the door. We were left in the hallway for around half an hour while he made phone calls to resolve the issue.
Eventually we got into the room which seemed OK. The next morning we found the balcony filthy, shower head dusty and outside was almost invisible due to filthy glass.
We then headed back to reception to get the manager and show him the room. He apologised profusely and then offered us a different room, which seemed to be clean.
We headed out for the evening, and arrived back at the hotel around 9pm.
Being winter, we turned the air conditioning on, only to find it was not working. We called the supervisor to the room. He could not get it working, so offered to try and find us another room ( which there weren't many because of a sports event in the area) or a refund so that we could find a different hotel. It was almost 10pm at that stage and we had 2 young children with us, so we decided to stay and change to a third room.
Once we gathered our things and located the room, we found the the swipe key would not open the door. The supervisor also could not open the door. We were left in the hallway for around half an hour while he made phone calls to resolve the issue.
Eventually we got into the room which seemed OK. The next morning we found the balcony filthy, shower head dusty and outside was almost invisible due to filthy glass.
Sue
The room was clean and very comfortable
Samara
The room was clean. The staff were very welcoming. Buffet was good. Great stay. Central to Charlestown and ice hockey rink.
Annette Silley
Room was clean and looked lovely. Staff were all friendly and helpful.
I mentioned reason for stay so they informed me of washing machines facilities and they were free to use.
Breakfast was fantastic.
Would definitely recommend and stay again.
I mentioned reason for stay so they informed me of washing machines facilities and they were free to use.
Breakfast was fantastic.
Would definitely recommend and stay again.
scott
I had the big breakfast, so much food, kitchen staff was great, also front of house service was 10 out of 10. Close to major shopping centres.
Kavyanidhi
It was a good experience.
Jane
Nice hotel, comfortable room, good service, heaps of parking available. Only drawback was that the reception was locked up and unmanned when I was checking out (6am) and no note on how to check out/where to leave key (no box outside) so had to traipse around from the back of the property to the front in the dark where I was parked and leave my key under the front door. A sign on the internal locked reception door would’ve been helpful.
Tiffany
Hotel was fairly clean and well maintained, lighting in the bathroom was lacking and the room had just been finished being painted and the smell was very strong. There weren't enough blankets supplied for how cold it was either.
Kate
We had a nice stay large comfortable rooms . Was clean
ANALIE JAYNE
Stayed here several times before always delivers high standard of accommodation and dining
carol
Block out blinds didn't completely fit windows, so light streamed in at each end. Toothpaste on sink, no shower gel or shampoo in containers. Terrible smell coming from bathroom, the sink was blocked. Did not report at the time due to having to be at the hospital until very late, but reported at check out, was told that a note will be left for housekeeping. We would not stay again
Patricia
very comfortable clean room in great location
Paul
out of town. but not too far.
restaurant was good
restaurant was good
stephen Charles
Breakfast excellent
Chris
Nice and clean, perfect except for the aircon noise.
Shailesh
Everything was good. The noise exhaust fan makes in the bathroom is pretty bad, hope they wil look at it
Sarah
It was ok but badly needs a full refresh and deep clean
Debraj
Room was ordinary, lamination peeling off the timber bedside table, cheap amenities, balcony filthy. No complain against staff though. Avoid this place if there are others available.
briony
Lovely rooms however the palm trees need trimming due to hitting our hire car on the sides.
And the cobblestone pathway does not feel secure to walk on for an elderly person .
These could all be rectified easily making me leave a 5 star rating .
We will definitely return .
Great location
And the cobblestone pathway does not feel secure to walk on for an elderly person .
These could all be rectified easily making me leave a 5 star rating .
We will definitely return .
Great location
Shelley
Clean room, comfy beds, tv with foxtel. Staff were lovely and accomodating
Ivica
Service was great both evening and breakfast the next day. Its quiet and comfortable.
Neville
Everything
tracy
Asked for room at the back to park my car, as I struggle to get up stairs and I was in room 118 which I had go go up stairs, I am staying in hotel again next month and hoping I can request to go in rooms out the back ground floor and park directly out the front of room
Joanna
Friendly staff clean room and amazing food
Jason
.
Jessie
The entrance looks glamorous and service was great how ever the rooms were smaller than the photos. Also didn’t realise there was no view from the room only a car park. We didn’t like the door leading out to car park as it felt unsafe - couldn’t open window due to car park noise and smokers the air con appeared to be faulty -
Aimee
Cockroach in the room. Pictures don’t reflect the condition of the room very old facilities and bathroom found long hairs on the floor carpet was old and appeared stained and dirty. Shower in the bathtub was slippery my daughter slipped over not easy access for kids or older people. Got room service and the prawns and squid were not cooked properly and the prawns tasted off the staff did give me a refund on it though as it was inedible. For the price they charge I expected better quality/newer room but was more like cheaper roadside motel unfortunately.
Taj K
Quiet but within 5 minutes of Charlestown shopping.
Fairly neat and tight hotel and it looks like our room was recently refurbished.
Fairly neat and tight hotel and it looks like our room was recently refurbished.
Lynne de
Reception staff very friendly and helpful
Regina
Na
Michael
Its a quiet location,good beds,staff a bit in different
Trevor
The property we stayed at was clean, the bed was comfortable and the breakfast we had was excellent.
stephen
Stayed for one night for family get together
Easy....
Easy....
vijenti
Noisy
Shirley
Room tired. Mattress definitely seen better days (my back is still aching). Bathroom needs a revamp get rid of bath. TV sound sub par not clear.
Alison
Comfortable. No lifts to second floor.
Would benefit from having a charger installed for electric cars.
Would benefit from having a charger installed for electric cars.
Katie
We had 2 rooms, a deluxe king and a family room.
Both were excellent. Beautiful views from the balcony of the king room.
The pool looked very inviting. Sadly we didnt have long enough to use it.
Had a meal in the restaurant downstairs which was excellent.
Highly recommended
Both were excellent. Beautiful views from the balcony of the king room.
The pool looked very inviting. Sadly we didnt have long enough to use it.
Had a meal in the restaurant downstairs which was excellent.
Highly recommended
Brett
Very quiet and central to most of the area
Robert
All good hassle free
Deborah
Lovely friendly hotel
What a lovely friendly hotel!! Staff are exceptional!! Very friendly and welcoming, gave us lots of recommendations on places to visit. It’s very central to 2 large shopping centers. Would highly recommend this hotel 😊
Ahmad
Very friendly staff, clean room and bathroom, clean facilities….BUT
The carpark (the one behind where you are supposed to park) is PITCH BLACK. You can hardly see the palm of your hands. This is a massive safety issue.
The air conditioner in the room had to be operated at max fan and lowest temp just to produce something, had some musky smell in the air coming out of it, and was whirring and whining all the time, made it difficult to fall asleep.
The bathroom is spacious, clean and well equipped and water pressure is surprisingly very strong I had to lower it (most hotels have average if not weak water pressures, so that was good), there were some cracked tiles in the bathroom, and the ventilation fan didn’t work with no switch to turn it on (and not connected to the bathroom light), so doing your “business” in the bathroom meant having a smelly room for a while.
And, who puts a bible in hotel rooms anymore? This is not 1965.
Good budget hotel for a short stay but definitely would not go back, and I have stayed in other Mercure branches in Australia (which made me go ahead with this booking) but the difference is chalk and cheese honestly, despite the rates being very close/similar.
The carpark (the one behind where you are supposed to park) is PITCH BLACK. You can hardly see the palm of your hands. This is a massive safety issue.
The air conditioner in the room had to be operated at max fan and lowest temp just to produce something, had some musky smell in the air coming out of it, and was whirring and whining all the time, made it difficult to fall asleep.
The bathroom is spacious, clean and well equipped and water pressure is surprisingly very strong I had to lower it (most hotels have average if not weak water pressures, so that was good), there were some cracked tiles in the bathroom, and the ventilation fan didn’t work with no switch to turn it on (and not connected to the bathroom light), so doing your “business” in the bathroom meant having a smelly room for a while.
And, who puts a bible in hotel rooms anymore? This is not 1965.
Good budget hotel for a short stay but definitely would not go back, and I have stayed in other Mercure branches in Australia (which made me go ahead with this booking) but the difference is chalk and cheese honestly, despite the rates being very close/similar.
Dane
Very dated, however enjoyed the restaurant
Tony
It was disappointing that there was no accessible areas for a disabled person. No toilets were accessible, for such a renowned hotel this was disgraceful and behind the times. There were areas that need painting, just lot of upkeep and care is needed. Staff were wonderful , meals excellent.
Prabin
Nothing
Albert
Air con. not functioning properly and dripping water.
Elizabeth
Staff were very lovely and warm. Free parking
Gerard
Given that it was pouring rain & very windy for three-quarters of the time we stayed, the staff did very well to keep the hotel running as smoothly as they did.
Thank to the cleaners & all the staff.
Thank to the cleaners & all the staff.
Anne
Comfortable bed, easy parking, great breakfast. Would definitely stay again.
Jenny
Friendly and efficient staff.Clean & comfortablecroom. Delicious meals in the onsite restaurant. Top notch in this regard.
Lovely pool, however, it's in need of attention- tiles missing, looked unloved. Rubbish in bushes. Bin overflowing.
Lovely pool, however, it's in need of attention- tiles missing, looked unloved. Rubbish in bushes. Bin overflowing.
Cristina Garduno
Stayed 2 nights, photos looked nice but hotel was tired with limited service (ie cups no saucers, uht milk, no coffee machine) beds ok, but mirror in shower bath intrusive.
Best bit was replica of Tonwell (UK) high altitude water tower that sits next door!
Best bit was replica of Tonwell (UK) high altitude water tower that sits next door!
Wanda
Overall is good except the outdoor swimming pool may need more cleaning
Ken
Friendly staff and good food at restaurant
tracey
Nothing that we could complain about. The staff were so friendly and helpful. The restaurant meal was exquisited. Have a dessert! Room was very clean, and quiet.
Jitendra
Staff were great which is always a bonus. It's quite close to restaurants if you looking to dine out. Breakfast was great really enjoyed it.
Erin
The rooms were a little outdated and rundown, but comfortable enough for sleeping.
Susan
Rooms a good size and nice to have balcony looking out to the trees. Would be good in future to be told in advance (when booking) that the dining area was closed to a private function. This impacted parking available. Fixtures not up to scratch in the bathroom.
Verity
Clean and roomy. Arrived late wasn’t a problem.
Georgina
The restaurant food was very good. Nice area to eat in.
Ian
Excellent food and facilities
Brian William
Stay there often .
Garry
Clean room w' newish fitout. Nice bathroom. Tiny bar fridge (no freezer) filled w' 12 of their bottles & cans. No toaster or microwave. No stand for suitcase. Nice breakfast for $27. Disappointing for $200 per night. Won't return.
Alexsandra
Absolutely amazing staff. I booked the room for my 81 year old mother. The staff helped her set up the tv. Checking in on her. Great room service.
Thank you.
Thank you.
Simon
The couple having a domestic for half the night
Diorne
Pleasurable stay
A pleasure to stay at
Verified traveler
Filthy hotel, not worth the money or stress it takes to stay here.
JEMMA
The hotel was OK, and the female staff member in the bar was lovely. However, when I noticed a half-drunk bottle of wine in the fridge, I called reception to tell them so a) I would not get charged for it and b) they were aware that no one had cleaned the fridge out after the last guest, which made me wonder about what else was not cleaned properly. On check out, I again mentioned the bottle in the fridge and my concern about cleanliness. I have no idea if it was taken on board.
Megan
Extremely reasonable pricing for this property, definitely worth staying.
Kara
The staff were absolutely lovely! Made the stay very enjoyable.
Room was a little old and needed some up grades.
Room was a little old and needed some up grades.
Jess
Was a lovely night
Sue
Bathroom ceiling leaked & dripped thru the night.
Ordered toast for breakfast, 1 serve = 2 pieces but only received 1 barely toasted tepid piece.
Very average hotel especially for the price.
Ordered toast for breakfast, 1 serve = 2 pieces but only received 1 barely toasted tepid piece.
Very average hotel especially for the price.
Elizabeth
Cleanliness and professional staff
Luis
Nice hotel
Kayla
Great service! Great location beautiful food. Clean rooms
Brenda
The entry driveway was very steep and required careful entry for low-body sedan type vehicles.
Staff were friendly, nice toiletries in the bathroom. Good restaurant.
Staff were friendly, nice toiletries in the bathroom. Good restaurant.
SALLY Alisa
The ceiling had mold on it, which was painted over, but you could still see it I will never stay there again.
Kristy
Always a comfortable stay
Denise
I had a night away ..it was a pleasure to stay at the Maddison Mecure. I had a wonderful sleep..The rooms are presented beautifully...if you want a luxurious room this is the place to stay.It is definitely value for the money. .i will return..
Jenny
Very happy with staff greeting and help.
Athanasia
The room absolutely stunk of odour floors were not clean bathroom was absolutely dirty. Never again.
Verified traveler
Building showing its age and lots of noisy plumbing disturbed our sleep.
Martin
The food was good especially the breakfast, staff friendly, a convenient bus stop near-by.
john
Very clean rooms but decor was dated, breakfast staff were outstanding, parking spaces outside not under cover and not secure.
kavita
Good
Teresa
Uncomfortable bed, no lift for easy access for carrying luggage to room, hallways had no air circulation on hot/humid day.
Amanda
Good stopover point. Convenient and quiet.
Pedro
We cancelled the reservation and were still charged for it.
Margaret
Fantastic chef food. Taste and presentation
Just a little out of date and needs Maintenance
Just a little out of date and needs Maintenance
Jane
this motel is in a quiet and convenient location in Newcastle
Nicole
Our stay was fantastic, staff were great and facilities and rooms first class would definitely stay again
Leanne
Excellent location and very friendly professional staff.
Samantha
It was a nice couple of nights away
Verified traveler
The breakfast was awesome
However The bed was very old and extremely uncomfortable. The balcony was grubby. The room had a newish bathroom but the rest was average
However The bed was very old and extremely uncomfortable. The balcony was grubby. The room had a newish bathroom but the rest was average
Rob
liked the two way room door access
Kathy
Stayed 3 nights as had a funeral to attend in Belmont.
Was a great location and easy to find.
The room was perfectly adequate, and clean and comfortable, however getting close to needing some refurbishment.
Staff were very friendly, and the coffee was great. As a solo traveler was also very safe, virtually parked outside your door.
Only negative was you could hear the TV's in the adjoining rooms, must have thin walls.
Was a great location and easy to find.
The room was perfectly adequate, and clean and comfortable, however getting close to needing some refurbishment.
Staff were very friendly, and the coffee was great. As a solo traveler was also very safe, virtually parked outside your door.
Only negative was you could hear the TV's in the adjoining rooms, must have thin walls.
Robyn
Loved the updated rooms .
The staff were extremely helpful and friendly. The food was outstanding.
Thank you for cooking dinner at 830 after an accident prone drive up to Adamstown. Very much appreciated.
.
The staff were extremely helpful and friendly. The food was outstanding.
Thank you for cooking dinner at 830 after an accident prone drive up to Adamstown. Very much appreciated.
.
BREE
It was a pleasent spacious room chekin and out was trouble free
Thomas
Fantastic hotel. Friendly helpful staff. Restaurant was great, food was amazing. Very comfortable rooms.
Cassie
Great location
Great location, very clean place is quite. Breakfast was very nice & enjoyable. Check in & out was fast & easy.
Kerrie
This was a good, comfortable and convenient hotel. A lot of stairs though, so if you are in a wheelchair or have mobility issues it’s probably not the hotel for you. No elevator, but comfortable, quiet and clean rooms. The staff were lovely as well.
Susanne
The staff were fantastic and the food was lovely. The water in the shower took 5 minutes to warm up and there was mould in the bathroom. The walls were paper thin and you could hear your neighbours. My neighbours played loud music until 1am and because the front desk was closed at 9pm I couldn’t call a noise complaint.
Location & surroundings
Mercure Charlestown
109 Madison Drive, Charlestown, Australia
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Mercure Charlestown
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