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Charlestown Terrace Apartments
Newcastle - NSW · Australia
68 Smith StreetView location
7.2/10Very good46 Reviews
Cleanliness7.0/10 7.0
Service7.4/10 7.4
Comfort7.2/10 7.2
Condition6.8/10 6.8
Location8.0/10 8.0
Neighborhood8.0/10 8.0
Value6.0/10 6.0
Amenities4.4/10 4.4
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Charlestown Terrace Apartments
Charlestown Terrace Apartments is perfectly located for both business and leisure guests in Newcastle. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. To be found at the hotel are laundromat, private check in/check out, luggage storage, car park, family room.
Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as television LCD/plasma screen, additional toilet, carpeting, dressing room, linens. To enhance guests' stay, the hotel offers recreational facilities such as garden.
No matter what your reasons are for visiting Newcastle, Charlestown Terrace Apartments will make you feel instantly at home.
Show less
With a stay at this apartment in Newcastle (Charlestown), you'll be within a 10-minute drive of John Hunter Hospital and Lake Macquarie. This luxury apartment is 7 mi (11.3 km) from Newcastle Beach and 0.3 mi (0.6 km) from Charlestown Square.
Make yourself comfortable in this apartment, featuring a kitchen with a full-sized refrigerator/freezer and a stovetop. A flat-screen television is provided for your entertainment. Conveniences include a microwave and an electric kettle, and housekeeping is provided on a limited basis. Featured amenities include express check-in, express check-out, and multilingual staff.
For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Popular amenities
Parking available
Airport transfers
Concierge
Laundry
Entertainment
Transportation services
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No elevators
No front desk
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Contactless check-in is available
Contactless check-out is available
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: AUD 200.00 per stay
We have included all charges provided to us by the property.
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You need to know
- The property is professionally cleaned.
- Contactless check-in and contactless check-out are available.
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Special Instructions
This property offers transfers from the cruise terminal, ferry terminal, and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests planning to arrive outside of normal check-in hours must contact this property in advance for check-in instructions. Guests will receive an SMS with access code.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
18
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Optional fees
- Airport shuttle fee: AUD 75 per vehicle (one way)
- Early check-in fee: AUD 20 (subject to availability)
- Late check-out fee: AUD 20.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Charlestown Square
0.6 km / 0.3 mi
Carbeen Street Reserve
1.7 km / 1.1 mi
Glenrock State Conervation
2.2 km / 1.4 mi
Twin Creeks Reserve
2.3 km / 1.5 mi
Lake Macquarie Private Hospital
2.6 km / 1.6 mi
Westfield Kotara
3.3 km / 2 mi
Banksia Reserve
3.3 km / 2.1 mi
Awabakal Nature Reserve
4 km / 2.5 mi
Blackbutt Reserve
4.3 km / 2.7 mi
Burwood Beach
4.6 km / 2.8 mi
Dudley Beach
4.9 km / 3 mi
Extreme Go karts
5 km / 3.1 mi
Bangalay Reserve
5.1 km / 3.2 mi
Hunter Ice Skating Stadium
6.1 km / 3.8 mi
John Hunter Hospital
6.1 km / 3.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- Car parkExtra charge
- Wi-fi
- Car hireExtra charge
- Airport ShuttleExtra charge
- Laundry serviceExtra charge
- LaunderetteExtra charge
- GardenExtra charge
- Luggage roomExtra charge
- Dining area
- Clothes dryer
- Towels and bed linenExtra charge
Show 3 more facilities & services
- Restaurant
- Smoking areaExtra charge
- Spa centreExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlestown Terrace Apartments
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlestown Terrace Apartments
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlestown Terrace Apartments
APARTMENT ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: APT.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Charlestown Terrace Apartments
20
reviews shown
Bradley
Convenient location just near Charlestown square , and simple accommodation. Big TV. King Bed could be more comfortable. Overall a decent place to stay for a few nights
Belinda
The apartment was big and roomy. That and the closeness to the local shopping centre were the only good points.
There was nowhere to park the car in the garage as it was full of mattresses. We had to enter the apartment via the garage which is tricky as its full of mattresses!
There was no toilet paper in the ensuite bathroom. The door of the ensuite wouldnt close. The fan in the bathroom was coated in dust.
Cockroaches were seen, and there was leftover reciepts and bits of paper left around.
There was nowhere to park the car in the garage as it was full of mattresses. We had to enter the apartment via the garage which is tricky as its full of mattresses!
There was no toilet paper in the ensuite bathroom. The door of the ensuite wouldnt close. The fan in the bathroom was coated in dust.
Cockroaches were seen, and there was leftover reciepts and bits of paper left around.
Tracey
The unit was nothing like the picture, it was tiny and had 2 single beds pushed together to make a king sided bed. The air condioner made a rattle noise throughout the night and the shower was leaking onto the bedroom/common area. I was disappointed.
Verified traveler
Great location and good amenities
Great Location close to Charlestown Shopping Square in a quiet Street. Great Apartment lay with both bedrooms and both bathrooms upstairs. It has good amenities: TV Washing machine/dryer, 2 bathrooms, dishwasher, fridge, toaster, kettle etc, however cleanliness is lacking - it could do with a deep clean.
Samantha
I’ve already spoken to property management about the broken glass, mould/dirty back deck, cigarette butts under the cushions on the couch, and the dirty sticky floors that made the whole house smell like stale beer! Not to mention it was freezing cold and no extra blankets, and we were told we were getting upgrade by sending us to this property with two bathrooms (but it didn’t)!
Dilip
Nice covenant.
Verified traveler
Issues with property
Was rather disappointing. Photo of the property does not go with the actual view of the front of the property. The adjoining doors between two different apartments were not locked.
One of the blind’s chain in the second bedroom was broken.
Hazel
One of the blind’s chain in the second bedroom was broken.
Hazel
Kerryn
Absolutely terrible. Read the reviews, don’t stay here.
1. The Expedia ad notes balcony, lock up garage, ‘luxury’ apartment.
2. The balcony is unable to be used due to some structural issue!
3. The garage didn’t lock, leaving open entry to anyone from outside
4. The unit wasn’t clean - the towels were dirty, bathrooms mouldy, soap from previous visitors still in the shower! General stains and marks everywhere that looked generally like nothing had been cleaned.
5. Really noisy - lots of other tenants out playing late at night
6. The internet didn’t work.
7. After noticing all this I checked the Expedia reviews and noted many other occupants have had the same complaints. Clearly nothing has been done to address them which is disappointing.
In short, this property is absolutely not a 4 star or even a 3 star property and it shouldn’t be advertised as such.
1. The Expedia ad notes balcony, lock up garage, ‘luxury’ apartment.
2. The balcony is unable to be used due to some structural issue!
3. The garage didn’t lock, leaving open entry to anyone from outside
4. The unit wasn’t clean - the towels were dirty, bathrooms mouldy, soap from previous visitors still in the shower! General stains and marks everywhere that looked generally like nothing had been cleaned.
5. Really noisy - lots of other tenants out playing late at night
6. The internet didn’t work.
7. After noticing all this I checked the Expedia reviews and noted many other occupants have had the same complaints. Clearly nothing has been done to address them which is disappointing.
In short, this property is absolutely not a 4 star or even a 3 star property and it shouldn’t be advertised as such.
Nicki
DO NOT UTILISE THIS PROPERTY
Booked accommodation here for a number of nights to catch up with family
Upon arrival around 8pm we found the property had not been cleaned and the previous tenants mess was still present. Beds used, rubbish left everywhere, towels on the floor, used toilet paper on the floor in the bathroom, dirty dishes left in the sink, oven used and dirty, rubbish left on the tables etc.
Now I understand that mistakes happen but when I attempted to contact the property I was hung up on 3 seperate times and told \"go find somewhere else for the night and come back tomorrow\"
Zero care was offered by the property manager/owner who also just turned up unannounced while we were there and said \"have the cleaners come\". We had no idea who this person was as they didn't even bother to introduce themselves or apologies for the major inconvenience they had caused.
Had to find accommodation out of the area (we booked this area due to appointments the following day) and due to this last minute rush to find accommodation we had to pay well above what we had budgeted for accommodation.
This provider should be removed from all platforms and not allowed to offer their services.
I WILL NEVER RECOMMEND THIS LOCATION AND ADVISE ALL PEOPLE TP STAY AWAY.
Booked accommodation here for a number of nights to catch up with family
Upon arrival around 8pm we found the property had not been cleaned and the previous tenants mess was still present. Beds used, rubbish left everywhere, towels on the floor, used toilet paper on the floor in the bathroom, dirty dishes left in the sink, oven used and dirty, rubbish left on the tables etc.
Now I understand that mistakes happen but when I attempted to contact the property I was hung up on 3 seperate times and told \"go find somewhere else for the night and come back tomorrow\"
Zero care was offered by the property manager/owner who also just turned up unannounced while we were there and said \"have the cleaners come\". We had no idea who this person was as they didn't even bother to introduce themselves or apologies for the major inconvenience they had caused.
Had to find accommodation out of the area (we booked this area due to appointments the following day) and due to this last minute rush to find accommodation we had to pay well above what we had budgeted for accommodation.
This provider should be removed from all platforms and not allowed to offer their services.
I WILL NEVER RECOMMEND THIS LOCATION AND ADVISE ALL PEOPLE TP STAY AWAY.
Kerry
Bed uncomfortable
Bathroom needs work to shower door
Bathroom needs work to shower door
Ian
50 /50 to stay
Property is good. However had a number of little issues between cleaning and maintenance.
Donald
The stairs were unique
The open living space was great
The layout of the bedrooms was great
The open living space was great
The layout of the bedrooms was great
Natalie
Good location
Great location disappointing cleanliness and state of apartment. Balcony unable to be used due to structural issues, unit was not overly clean, tv in lounge room had remote that didn’t work, unit was showing signs of wear with many walls having repairs but not being repainted.
Emma
Do yourself a favour and don’t book this place or the Newcastle executive apartments. They are managed by the same people and they are absolutely disgusting. We booked the Newcastle terraces and our room was not actually at that location. It was at the Newcastle executive apartments. I called the office about many issues and they were straight away defensive and not helpful at all- the staff member was actually very rude.
Firstly the floor was filthy so our feet were black from grot. Bedroom door handle was broken so it wouldn’t shut. Shower was DISGUSTINGLY MOULDY. The dishwasher was broken that we weren’t notified about and they came and replaced it during a day while we were out and they left rubbish and packaging through our kitchen/lounge room area. This included wiring off cuts that our kids could have choked on. When we arrived there was urine under one of the toilet seats. The tv in the bedroom did not work at all apart from having the backlights always on so at night the tv was glowing and we couldn’t turn it off. The kickboard in the kitchen was broken and a safety hazard. There was no pots or pans to cook with, only a strainer and a pot lid available. The air drier was broke so our clothes fell off it when we tried to dry them after a day at the beach. Lastly the amount of cochroaches was ABSOLUTELY DISGUSTING we had all our food in bags zipped up so they couldn’t access it.
Firstly the floor was filthy so our feet were black from grot. Bedroom door handle was broken so it wouldn’t shut. Shower was DISGUSTINGLY MOULDY. The dishwasher was broken that we weren’t notified about and they came and replaced it during a day while we were out and they left rubbish and packaging through our kitchen/lounge room area. This included wiring off cuts that our kids could have choked on. When we arrived there was urine under one of the toilet seats. The tv in the bedroom did not work at all apart from having the backlights always on so at night the tv was glowing and we couldn’t turn it off. The kickboard in the kitchen was broken and a safety hazard. There was no pots or pans to cook with, only a strainer and a pot lid available. The air drier was broke so our clothes fell off it when we tried to dry them after a day at the beach. Lastly the amount of cochroaches was ABSOLUTELY DISGUSTING we had all our food in bags zipped up so they couldn’t access it.
Gilluan
Needs a clean and update
Apartment was very dirty and uncomfortable.
Very cold and needs a major update.
Very cold and needs a major update.
Verified traveler
good spaces and beds were good
sparse ( not cushions) on lounge
kitchen utensils very light on
gas/over ill equiped and dirty/old
mould on ceiling; not healthy
silly bathroom design
sparse ( not cushions) on lounge
kitchen utensils very light on
gas/over ill equiped and dirty/old
mould on ceiling; not healthy
silly bathroom design
Verified traveler
The lounge needs throwing out as the springs in the cushions are gone. Cockroaches on walls and on floors. Some dead most alive. TV switches on and off periodically. Sound from TV is distorts after awhile. Spa was excellent except it makes noises for up to 15 minutes afterwards. Garage had leaves over the concrete, thus when you move around, you walk the leaves into the rooms. No broom available to sweep floors or leaves away. Beds hard as a rock. At least it was quiet from outside noise.
Verified traveler
Clean and great location. Easy check in
Bed was very comfy
Bed was very comfy
Bern
Great apartment
This is the best apartment, it is like your own home.
Mark
Not exactly 'executive' but a good place to stay
Overall very good. Nice quiet street. Good shopping mall and restaurants only a 5 minute walk.
Only negatives...
Garage is tiny, hard to park anything but a tiny car in it due to the tight angles to get in.
It would have been nice to have some basic essentials in the cupboards, some cling wrap and tin foil, costs the owners peanuts and adds to the service.
Only negatives...
Garage is tiny, hard to park anything but a tiny car in it due to the tight angles to get in.
It would have been nice to have some basic essentials in the cupboards, some cling wrap and tin foil, costs the owners peanuts and adds to the service.
Location & surroundings
Charlestown Terrace Apartments
68 Smith Street, Newcastle, Australia
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Charlestown Terrace Apartments
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