Name: The Executive Inn
Address: 10 Rugby Road, 10, Newcastle, 2305, AU

8/10

Excellent

29 Jul 2026

Maria

Xx

10/10

Exceptional

28 Jul 2026

Barb

.

10/10

Exceptional

26 Jul 2026

Danielle

We have stayed here three times and have always enjoyed our visit. Friendly and helpful staff. The hotel is clean and modern. Great location

6/10

Pleasant

23 Jul 2026

Sheree

Clean room, easy access to restaurants, easy parking

Self

6/10

Pleasant

19 Jul 2026

Shane

Of the many times I have stayed at The Executive, this was by far the most disappointing.
The floor I was on was receiving mass renovations of which I knew nothing about. Arrival on the floor was like entering a work zone with the strong smell of paint, fibro plank floor boards and plastic slips going into the rooms.
It was impossible to rest in the room during the day due to what sounded like Jack-hammering and constant banging.
This interruption could have been reflected in the price or described clearly online which would have influenced getting a room elsewhere.
Room service one evening was ruined completely upon ordering a hot meal and a chilled bottle of wine where the wine came and the meal forgotten. The wait for the meal to finally arrive after the mistake had been noted has left the wine warmed and the evening soured.
I will still recommend the location as a venue due to its amenities, however the the lack of consideration of the guest was insulting.

Self

10/10

Exceptional

19 Jul 2026

Melinda

Our room was freshly painted and decorated. It was spacious for a family of 4 (2x adults 2x teenage boys).
Staff was informative and welcoming. Our new go to hotel in Newy.

Family_with_children

8/10

Excellent

17 Jul 2026

Steven

Awesome place , restaurants club and gym and a pool

8/10

Excellent

16 Jul 2026

Chiharu

The room was spacious and comfortable but felt quite dark. However the common areas like the entrance, swimming pool and the breakfast area was very nice and clean. We will be happy to go back.

Family_with_children

10/10

Exceptional

14 Jul 2026

TANYA

The room was a good size with a very comfortable bed and extremely quiet.

Self

10/10

Exceptional

13 Jul 2026

Jasim

Nice and simple

Family_with_children

4/10

Poor

10 Jul 2026

Scott

The hotel is under going reservations. Our room was on level two with most rooms there seeming to being worked on. Alot of stuff placed around on hallways leading to rooms. We arrived late and simply dropped our baggage and left to take our grandchildren to Disney on ice. We returned around 9.30pm. Entering the room there was a damp musty smell of sewage. Entering the bathroom the smell of sewerage was unbearable. It seemed to be coming from the drain pipes. In the morning we rain the tap and shower for half an hour. Which dispersed most of the odour. It was not comfortable in the room. Especially the bathroom. It was quite a cold night and had to sleep with the window open. Not the ideal stay. Staff were apologetic. The room had been heavily discounted. Not sure if was to cover the inconvenience of reservations or the awareness of odour problems. I spoke to a guest from level 3. She stated her room also smelt on dampness and musty. But not sewage. Id give a miss on this hotel till renovations are completed.

Partner

8/10

Excellent

08 Jul 2026

Yulianna

Very convenient location. Amazing personnel.
We are family, stayed in two rooms. One room was renovated with new furniture. Another room was with the old furniture but clean. Rooms are spacious enough.
Parking was included in the price. Plenty of parking space.
Heated outdoor spa-pool: such a nice addition. It was amazing to relax there in the morning before breakfast or after the long day.
If robes are needed it is required to speak at the reception to have them.
Breakfast was included in our stay. Not many options but everything what is needed. Food was tasty: bacon, scrambled egg, sausages, mushrooms, cherry tomatoes. Porridge. Serials. Some fruits and berries. Coffee / tea / juice / hot chocolate. Pastries.

Minor disadvantages:
1. Before booking I called the hotel asking whether we need to bring robes with us or they will be provided. I was told that robes will be in the room. Unfortunately, robes were not there. And to receive them it was needed to speak to a manager. 2 robes were provided. We asked for another two robes (4 adults in our family), but a person who provided room service did not give them to us.
Pool towels were provided only once, I asked for them next day but we didn’t receive them.
2. AC - old and extremely noisy. After long days sightseeing the city we were so tired that slept deeply, otherwise it might be difficult to fall asleep with roaring AC.
3. Room service: so-so.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Gail

Renovations were happening throughout my stay but wanted to say \"How fantastic the staff were\"

Friends

10/10

Exceptional

06 Jul 2026

Boaty

Nice but lift was out of order. Made it abit difficult in getting around.

Family_with_children

10/10

Exceptional

03 Jul 2026

Yunus

Will use again.

8/10

Excellent

03 Jul 2026

stephen

Good reputation

Self

10/10

Exceptional

27 Jun 2026

Ellie

We stay here every year for an annual convention at Newcastle Entertainment Centre. It was a very good location. We enjoy our stay here every time.

Family

10/10

Exceptional

22 Jun 2026

Anne-Marie

Enjoyable stay, comfortable and tidy.

Partner

10/10

Exceptional

21 Jun 2026

Barry

Everything at arms length . Great spot . Helpful Staff . Always a pleasure to stay here .

Partner

10/10

Exceptional

18 Jun 2026

Heather

Helpful staff and lovely clean room. Disappointing breakfast

Self

8/10

Excellent

15 Jun 2026

Julie

Very close to John Hunter hospital, and being attached to the West's club is very convenient

Self

6/10

Pleasant

15 Jun 2026

judy

Some of the rooms are a long walk from the lifts which were not working on the weekend. The coffee was not good for $6.60. Much better to go to the shopping centre nearby

Partner

10/10

Exceptional

06 Jun 2026

alan

HIGHLY RECOMMENDED

Self

8/10

Excellent

25 May 2026

ATILETI

Clean

Partner

8/10

Excellent

25 May 2026

ATILETI

Clean

10/10

Exceptional

24 May 2026

Narelle

Amazing place to stay with beautifully presented room with all the accessories you could need.
Lovely staff at reception, so helpful.
Breakfast was great with a big variety of choice.

Friends_and_family Friends

10/10

Exceptional

20 May 2026

John

Great bed

10/10

Exceptional

10 May 2026

Michael

Great central location.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Nicole

All the staff were very accommodating. We had a lovely big renovated room with twin beds. The outdoor spa in the pool area is warm enough to use going into winter. Lovely fresh breakfast. There are currently renovations/construction noise, but we were out and about most of it anyhow.

Family_with_children

10/10

Exceptional

02 May 2026

Janet

Plenty of parking.

10/10

Exceptional

27 Apr 2026

Asterios

Slight mix up on check in. They had me booked for 2 rooms despite only booking 1 but the staff assured it would be taken care of. Good hotel close to nearby football stadium, pubs and clubs. Had everything I needed for the night.

Business Friends

10/10

Exceptional

27 Apr 2026

Carmeila

Nice big hotel, great amenities.
Great location if going to sports park.

Partner

10/10

Exceptional

24 Apr 2026

Carol

Underground parking was available
Breakfast had plenty of options

10/10

Exceptional

21 Apr 2026

Glenda

The rooms are very nice and the beds are comforable

10/10

Exceptional

18 Apr 2026

Bryan

Good facilities, friendly staff and food options.

10/10

Exceptional

18 Apr 2026

Mia

Great

10/10

Exceptional

13 Apr 2026

Chris

Great location out of cbd. Large club next door and only 7 minutes drive from John Hunter Hosp.
Really good breakfast buffet

10/10

Exceptional

12 Apr 2026

Aisha

All great but lift only one lift working so was a long wait for guests to get to their rooms

Family_with_children

10/10

Exceptional

11 Apr 2026

Laurie

The girl who checked us in was lovely. The pools are great. Car park good. Great that the Wests club is attached, with many dining options

Partner

8/10

Excellent

06 Apr 2026

Robyn

Yes all good

Family

10/10

Exceptional

03 Apr 2026

MING

Clean room, variety of choice in the restaurant

Family_with_children

10/10

Exceptional

01 Apr 2026

Lee-anne

Great location. Friendly staff. Great food choices.

Partner

10/10

Exceptional

30 Mar 2026

Carolyn

Great property for the price. Plenty of food options nearby. Parking was under the building - not immediately obvious but easy to find after checking in.
Would definitely stay again.

10/10

Exceptional

25 Mar 2026

David

Goof room easy access to clubs facilities

Partner

8/10

Excellent

22 Mar 2026

Joshua

Yes spa out of order

Family_with_children

2/10

Poor

21 Mar 2026

David

When we first arrived in our room, we couldn't even open the sliding door to see the pool area (glimpses of it) and the flyscreen was ripped. I went downstairs to Reception and let them know about the damaged doors. The lady was polite and put us into another room. However, the glass door was again in need of repair. We couldn't be bothered going back to reception. The spa was out of action as it was getting repaired. We were looking forward to using that amenity. Lastly, we couldn't get to sleep on the Saturday night due to all of the noise by a group of young adults screaming and carrying on. As we had to leave by 4am the next day for a long travel home, we really were struggling to find anything good with our stay. We had stayed there a few times before but this is the last time we are going back.

Family_with_children

10/10

Exceptional

17 Mar 2026

Steven

Great place to stay has everything you need

Partner

4/10

Poor

15 Mar 2026

Mal

Room was dated but ok for the cost. Staff, especially front desk, really unhelpful and seemed to delight in telling you they couldn’t do something rather than help.

8/10

Excellent

14 Mar 2026

Ian

Did not use

8/10

Excellent

14 Mar 2026

RODNEY

The staff were helpful & the room was good, beds comfy

Partner

6/10

Pleasant

09 Mar 2026

Barbara

Didnt use pool. Room was so noisy with traffic noise we found it hard to sleep. Only light curtains on windows and room was right at back of hotel close to a main road.

Partner

8/10

Excellent

26 Feb 2026

Jeanette

Room was nice and roomy
Sheets clean and bathroom was spacious.
Staff accommodating when we had an extra person
We will definitely stay here again if the need arises 😀

Air con not working and asked for it to be fixed which it was cooler but a bit rattly
Shame their isn’t a small flyer to tell you where shops are and about the club as not everyone relies on the phone I.e us oldies and county bumpkins

Family

10/10

Exceptional

26 Feb 2026

Amy

Beautiful location, comfortable beds, large room and delicious food.

Business

6/10

Pleasant

23 Feb 2026

John

They could tell you when booking that they were renovating. They could also give you a club card to use in the club to obtain club prices. I could have saved a bit if they had done this (or at least informed me of the savings.)

Partner

10/10

Exceptional

23 Feb 2026

Leonie

Amenities and friendly and helpful staff.

Self

8/10

Excellent

21 Feb 2026

annelies

The convience of the location

10/10

Exceptional

19 Feb 2026

Kerri

clean rooms, quiet, comfortable

Self

10/10

Exceptional

18 Feb 2026

Christopher

Excellent room rate

10/10

Exceptional

04 Feb 2026

Mitchell

Clean room, friendly staff and great facilities.

Business_and_leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Monique

So great for kids! The pool and spa was great and the room was spacious

10/10

Exceptional

31 Jan 2026

Nicole

Staff go above and beyond

10/10

Exceptional

31 Jan 2026

Nicole

Friendly staff that go above and beyond. Home away from home

10/10

Exceptional

29 Jan 2026

Mohamed

Perfect

Leisure Family_with_children

10/10

Exceptional

27 Jan 2026

Maria

Clean, spacious, good facilities, free parking

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Carly

Great value for money,

Leisure Family

8/10

Excellent

25 Jan 2026

Carol

Great service at reception, room was clean. Could not get the TV to work and unable to contact reception late at night. This hotel is convenient as attached to Wests which has all of the needed facilities. Recommended!

Friends_and_family Friends

8/10

Excellent

18 Jan 2026

Samantha

Room really clean, housekeeping staff do a great job. Pool lovely, well kept. Issue with renovations in room above us that nobody told us about it at check in, d/w reception, apologies made, compensation given, just not what we'd expect, especially given good service on numerous previous visits. Coffee machine desperately needed at breakfast. You can buy barista coffee but most buffets of that price point would at least include a machine to make coffee rather than filter coffee. Emerald Gardens great Chinese restaurant, really enjoyed it.

Friends_and_family Family

6/10

Pleasant

17 Jan 2026

David

Pool under maintenance
No breakfast

Partner

8/10

Excellent

15 Jan 2026

Linda

We enjoyed our stay at The Executive Inn. Lovely breakfast buffet, great outdoor spa and the pool curfew of 9pm was enforced meaning that it was quiet at night time. Rooms are individually air-conditioned and the staff are friendly. We were needing to go to John Hunter Hospital which was a short bus trip away or a 20 minute walk (all downhill on the way back!) There's a small shopping village very close by.

Leisure Partner

8/10

Excellent

14 Jan 2026

Jennifer

The room hadn't been properly serviced. There was an open carton of milk left in the fridge and the floor was not vacuumed properly and there were no facewashers. We found a lovely staff lady named Liz who supplied a sealed carton of milk and facewasher with a sincere apology.

Partner

8/10

Excellent

10 Jan 2026

Nicholas

The reception staff seemed slightly rude when I requested towels for the pool, which I was told should have already been in the room (they weren't).
Slightly confused, I asked if I was expected to use the bath towels for the pool as there were no separate pool towels in the room. The staff member then went to retrieve 2 bath towels and after requesting 2 more (there were 4 of us) I thought I received a slightly petulant look.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Hao

All excellent. Except for the breakfast I think it is expensive but there is no many option around the hotel l so we have to choose this one.

8/10

Excellent

08 Jan 2026

Dhrupad

Streamlined check in process, clean rooms

8/10

Excellent

08 Jan 2026

Peter

The room was spacious and mostly comfortable, the beds could do with a refresh as I found the mattress hard and lumpy. The location and access to the Wests club is great!

Leisure Family

10/10

Exceptional

03 Jan 2026

Jock

Friendly staff great pools and outdoor area.

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Margareth

The room was clean but the toilet had a bad smell of urine and one of the light bulbs didn't work. The staff members were nice and helpful. When we complained to reception, they made a note and had the light fixed immediately. They also gave us air freshener that we can spray the toilet. When the cleaner came the next day, the smell disappeared but it would occasionally come back during our 4-night stay and we couldn't figure out where it was coming from because we flushed the toilet every time.But otherwise, we like this hotel, liked that it was connected to the club so food was no problem and the pool area is beautiful. The breakfast buffet was also good and loved the view of the pool area from there. Will definitely consider staying here again.

Leisure Family

6/10

Pleasant

02 Jan 2026

Natalie

The room space was small compared to last time we stayed. The walls are not very sound proof and every morning woken up from 6:30am with loud families. The staff are very nice and also the pool area for the kids

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

BILL

Nice and clean facility.

Business_and_leisure Family

8/10

Excellent

29 Dec 2025

Joshua

Nice pool and spa for kids. Would stay again if in the area

6/10

Pleasant

28 Dec 2025

Christine

The room was disguisting. Marks on the wall and the ceilings the toilet door opened into the toilet. The windows were dirty and spiders in the room. We didnt have a lift near our room as it was broken and even though i mentioned to reception on arrival i have a sebaticious cyst in my knee and cant walk far they refused to reallocate my room. We had to walk about 300 metres to the other side of the resort to get to our room. The pool was nice. Spa too small for the amount of people that were there. Gym was unavailable also. Room service only at a certain time. Coffee and tea free in the room but if you wanted some or a brewed one from reception you had to pay for it. I wouldnt recommend staying there it looks pretty but 1 lift from reception is beyond me. The good part attached to the leagues club and a variety of food options which was great. The hotel needs work

Leisure Family

2/10

Poor

28 Dec 2025

Michaelynne

The spa and pool were clean but the room for $400 per night was old and claustrophobic. Probably the worst room I have stayed in so we left early. I would not recommend

8/10

Excellent

28 Dec 2025

Priyanka

Staff was amazing and we enjoyed the spa and pools.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Simone

Great staff and helpful, clean room very comfortable beds

8/10

Excellent

23 Dec 2025

Nikhil

Room had no microwave , no cutlery

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Anish

.

8/10

Excellent

17 Dec 2025

Clinton

Rooms were clean but seemed a little out dated.

Business_and_leisure Family

6/10

Pleasant

14 Dec 2025

pete

The room we selected ( many times) had a second tv in the room off the bedroom.It has been removed and that will mean we will select another motel for our future stays in Newcastle

Leisure Partner

10/10

Exceptional

13 Dec 2025

George

Clean room
Staff where fantastic very friendly
The spa pool was great .. loved it
Definitely be back soon
Very relaxing atmosphere

Leisure Partner

8/10

Excellent

06 Dec 2025

Donna

Room didn't have enough towels for 3 people & hair in the shower.
Apart from that excellent service.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Marian

Clean and comfortable. TV not working but that was apparently because of issues from a storm. Disturbed by noisy guests but that can happen anywhere. Very convenient location. Good food in adjoining club. Very friendly staff.

Self

10/10

Exceptional

24 Nov 2025

David

clean and convenient

Partner

10/10

Exceptional

24 Nov 2025

Christine

Everything was great. Especially the friendly staff.

Leisure Family

8/10

Excellent

23 Nov 2025

David

convenience

10/10

Exceptional

20 Nov 2025

Cheryl

The team were friendly and helpful, our room was very spacious and clean. We didn't get a chance to use the pool (only a quick overnight stay) but it all looked beautiful!

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Mitchell

It was a great stay close enough to Broadmeadow race course for day out.
Comfortable and quiet stay with food and facilities at your doorstep, very convenient place to stay for out-of-towners.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Sharmonee

Great facilities. Breakfast was awesome.

Leisure Family

10/10

Exceptional

28 Oct 2025

Rebecca

Super convenient. All essentials. Room service awesome.