Name: Towneplace Suites By Marriott Opelika Auburn
Address: 1625 Capps Drive, Opelika, US

5 reviews shown

10/10

Exceptional

09 Jul 2026

Jeff

Was very pleased with the stay was charged what l was thinking was for an extra day .But, was told at desk that this was normal and money would be refunded to card 💳 am trusting this will happen! Otherwise this was an outstanding stay and was very pleased excellent job and thank you! JRG

Partner

10/10

Exceptional

06 Jul 2026

Bahdan

Modern, clean, friendly.

Self

2/10

Poor

02 Jul 2026

Jimmy

I was told that I had to make and pay for a room before the lady could let me in. Being a trucker i don’t have the time of energy to go back and forth. I booked through Expedia and she said she saw my reservation. She then opened the door and i giver her my identification. She then proceeded to charge my card again for more than I paid through Expedia along with a incidental hold. I would not have known she did that if my bank didn’t send the notification. I then questioned her about it and she said it happened to another guest. I told her if that was the case why would you tell me to reserve and pay instead of just reserving the room and pay you? She didn’t have an answer and told me a manager would deal with it tomorrow. I checkout at 7am and I ask her about it. She tells me again she told the manager and it’s nothing she can do. I waited for the manager to call and she didn’t so I called the property back. The manager told me she had taken care of it and in 24 hrs it would be resolved. This happened on Monday and I still have three charges on my account from this property. I would NEVER recommend this property to anyone nor do I feel it should remain a MARRIOTT.

Business

2/10

Poor

02 Jul 2026

Jimmy

I was told that I had to make and pay for a room before the lady could let me in. Being a trucker i don’t have the time of energy to go back and forth. I booked through Expedia and she said she saw my reservation. She then opened the door and i giver her my identification. She then proceeded to charge my card again for more than I paid through Expedia along with a $50 incidental hold. I would not have known she did that if my bank didn’t send the notification. I then questioned her about it and she said it happened to another guest. I told her if that was the case why would you tell me to reserve and pay instead of just reserving the room and pay you? She didn’t have an answer and told me a manager would deal with it tomorrow. I checkout at 7am and I ask her about it. She tells me again she told the manager and it’s nothing she can do. I waited for the manager to call and she didn’t so I called the property back. The manager told me she had taken care of it and in 24 hrs it would be resolved. This happened on Monday and I still have a charge for $50, $124 and $130 on my account from this property. I would NEVER recommend this property to anyone nor do I feel it should remain a MARRIOTT.

Business

2/10

Poor

23 Feb 2026

Joseph

The room was full of Japanese Beetles. We were