Name: iStay by NH Ciudad de Valencia Hotel
Address: Avenida Del Puerto, 214, Valencia, 46023, ES

10/10

Exceptional

20 Jun 2026

Maria

Great stay

Family

8/10

Excellent

31 May 2026

Nik

Nice clean quiet stay.

Self

10/10

Exceptional

29 Mar 2026

Jacobo

Friendly staff

Family_with_children

10/10

Exceptional

20 Feb 2026

Raydenis

Room was clean and spacious and stuff were kind and patient.

Family

6/10

Pleasant

11 Dec 2025

Rebecca

The room was very hot even with the aircon and there was no kettle in the room.

Staff were very nice, room was clean and nice enough.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Paolo

Amazing breakfast as for all NH hotels, convenient location between the beach and city center, we were going around by bike and it was cool. The area is not the most beautiful but it’s fine

Leisure Friends

4/10

Poor

25 Sep 2025

Susan

The room was large but dated. It had a large private balcony. The mattress was very soft so uncomfortable for 2 people sharing a bed There was no duvet cover, instead the duvet had a sheet below it and one above, which became displaced during the night, exposing us to the duvet which did not feel hygienic. My husband found a shard of glass on the bathroom floor. Fortunately neither of us had stepped on it and cut our feet. The shower was over the bath which made stepping out tricky and we had to be cautious to prevent a potential fall. WiFi was weak and unsecured.
A metro station for lines 5 & 7 is 5 minutes walk from the hotel. The neighbourhood around the hotel is not the best.

Partner

10/10

Exceptional

03 Sep 2025

Verified traveler

Very good

Very good

Friends_and_family Family

4/10

Poor

28 Aug 2025

Verified traveler

Super rude staff.

Vero the lady at check in is super rude, shouting at my wife for not having a passport while she had her photo ID which is legally enough, she wasn’t going to let us check in and we had to prove that we stayed at other NH hotels on our trip to get or check in.. They advertise as a VIP property but don’t do late check out or room upgrades.
Not sure why hotels.com allow them to do that, when they don’t do any of the services but 8 euro discount of parking?

Furthermore NH hotel chains have great breakfast with fresh juices. However this one doesn’t, even though it’s advertised online as serving fresh juices. They are from cartons and taste cheap.

The property is run down, the rooms are super old 90s style and it’s not even a 3* I would say more of 2* in my opinion.

Partner

6/10

Pleasant

27 Aug 2025

Eddie

Disappointing

The arrival was poor. There are eight steps ip to the entrance and when you have luggage it means lifting it up. Surely a ramp could be supplied.
There was no tourist information other than a city map. No tea or coffee facilities in the room. Limited bathroom supplies and an incentive of a drink to forgo service of the room.
The room was comfortable and the location accessible to public transport.

Partner

10/10

Exceptional

30 Jul 2025

Abdelhakim

excellent

Leisure Family

10/10

Exceptional

09 Jul 2025

margaret mary

I was always catching a number 4 bus as it went to the port ( bus stop near the front of the hotel) going to the old town (Cathedral) I would catch the number 4 bus from the back of the hotel. It's only 2 Euros or just tap your card. Forgot my 2 pin plug I just popped across the road to the mobile shop. So I could charge my phone. I was always popping into Lidl for my daily large chocolate croissant and a Pear or Apple or Banana. I loved the hotels breakfast and all the staff that cleared your table. All very nice. The reception staff were helpful as well. Especially nice were the room cleaning team. They did an excellent job and were really nice.

Leisure Self

10/10

Exceptional

16 Jun 2025

Bruce

Friendly, clean, centrally located between the beaches, and the historic center

Leisure Friends

8/10

Excellent

30 May 2025

Narendra

AC not working properly.

Business Self

4/10

Poor

08 May 2025

Angelica

The rooms need to be update, also the hallways are very noisy they need a carpet because you won't be able to sleep after 7 you can hear the clening cart passing up and down. Breakfast was bad they didn't have fresh fruits also they didn't provide fresh squeezed juice very disappointed about that. They need a lot improvement.

8/10

Excellent

27 Apr 2025

Steven

Well maintained property & professional staff. Staff did not recognized VIP Status and made no particular reference to it. Not centrally located to historical center.

Business Partner

6/10

Pleasant

04 Apr 2025

Andy

Issue with parking, no parking at the hotel and nothing very close. Was told I could park on white lined area. There was never any free and no paid parking I could find very close

Leisure Partner

10/10

Exceptional

31 Mar 2025

Natalie

Super comfortable and breakfast very varied, would definitely repeat.

Family

6/10

Pleasant

17 Feb 2025

Kenya

The property was fine. Not great, not bad, just average. The lobby and buffet area seem to be more newly renovated, which causes the rooms (I stayed on the second floor) to be a let down). The room seems pretty outdated, and a bit dingy. The bedding, towels, and bathroom did seem clean. I was comfortable enough, but for my personal taste, I would look to stay elsewhere if I return to Valencia.

The gym is very small and only permits three people at a time. There are towels, weight rack, a single multipurpose weight machine, treadmill, bike, and television in the gym. No water provided in the gym.

The breakfast was fine. You’d get more variety at a restaurant of course, but for the price, I didn’t mind.

Leisure Partner

10/10

Exceptional

19 Jan 2025

evi

Affordable hotel yet still modern and clean

It was a great hotel with great amenities and low price. The bed and pillows were really comfy and we had a really big bathroom.We did have the buffet and on the day we left, at 5-7 in the morning they offer coffee and drinks for the guests with really early check out. When we arrive before check in they let us leave our luggage there so we could see the sights without carrying our luggage around. Really great staff and modern hotel.

Partner

4/10

Poor

26 Nov 2024

Waldo

Very nice property and in a very nice neighborhood. Perfect to stay in town. What I hated was that they disconnected the AC and there’s nothing that they could do to help you. We stay in November 25th, not cold enough and the room was very hot.

Leisure Family

6/10

Pleasant

24 Oct 2024

Ignacio

The hotel was okay, but it didn’t feel like other NH hotels it felt a little worse

Leisure Friends

6/10

Pleasant

21 Oct 2024

Jeffrey

Not awful but not great either. Facility is reasonably clean and comfortable but it feels very worn and tired. Hotel could use an update of flooring, furnishings, and towels.

Business Self

6/10

Pleasant

19 Oct 2024

Jean

Cerca del oceanigrafic y diferentes museos en lo positivo, sin embargo el piso donde me dieron la habitación olia mal..el dia que hice el check in , estaba haciendo cola y el personal permitio que alguien mas se adelantara de la cola (un grupo que estaba delante mio, siguió metiendo los suyos antes) y otro cliente cuando yo dije que habia alguien más delante se saltó que yo estaba adelante y el personal de recepción lo vio y no le dijó que hiciera cola, sino atendió inmediatamente . Mala experiencia en el hotel, sin embargo amé la ciudad de valencia por eso la puntuación se la dejo en tres estrellas (ademas que me ahudaron con el parqueo de bicicletas cuando las alquilé)

Leisure Partner

2/10

Poor

30 Sep 2024

emre

the front desk staff should improve.

Business

4/10

Poor

28 Sep 2024

Joseph

I asked ahead to verify there would be two beds. There were not and none available when I arrived. Had to get another room.

Leisure Friends

8/10

Excellent

17 Sep 2024

Tim

A great reflection of the neighbourhood. Nicely quiet.

Leisure Partner

8/10

Excellent

12 Sep 2024

Martha

Quick check in even though we’ve arrived early

Leisure Partner

10/10

Exceptional

06 Sep 2024

Zoltan

It was great, I recommend

8/10

Excellent

09 Aug 2024

Sumedha

The manager at the desk when we checked in was very unhelpful. We had large heavy bags and arrived late at night and he provided no assistance in lifting them up the stairs. He also was unhelpful when we asked about subway and bus schedules

Leisure Family

10/10

Exceptional

04 Aug 2024

brenda

Everything was amazing

10/10

Exceptional

26 Jul 2024

Jennifer

It was very comfortable and clean. The attention was incredible.

Leisure Family

10/10

Exceptional

25 Jul 2024

yuniel

I was surprised by the treatment of the hotel stuff. These people are amazing. I would stay here again and I would recommend it to anyone.

Leisure Family

8/10

Excellent

15 Jul 2024

Israel

NH Ciudad was a good stay for me during my time in Valencia. The lobby area and cafeteria were very clean and well lit, the staff are very friendly, there is a fitness area. There are places in the area to rent bikes, grab a bite to eat, get a coffee, and is a 30 to 40 minute walk to the beach. My room, specially room 105, was ok. Decent sized room, served its purpose to rest and have a safe place to leave your items, but the room could use some Tender Love and Care. The room isnt the most modern room, the lighting is dull and dim, the floor by the desk and mini bar waa severely scratched up from the constant moving of the room's furniture in the past. The TV isnt a smart TV, so not connectivity to the phone (again this was my experience in room 105). The bathroom layout was not very safe. The bidet is right next to the bath tub and the bath tub does not have a sliding door, so I had to climb over the bidet to get into the bath tub. The space in the bathroom is poorly utilized and needs an uograde or an update. The tpilet is behind the door,, and when you open the door fully, it hits the toilet. The drop ceiling in the bathroom could use paint or replacing. The ceiling in the living space could use some plastering and sanding and a fresh coat of paint. The wall paper is outdated, and there really wasnt really any wall decor to spruce up the room. Its a good place to rest, but the inviting lobby gives you the feel of a modern touch, while the room felt stuck in the 1980s.

Business_and_leisure Self

8/10

Excellent

30 Jun 2024

Verified traveler

Helpful friendly staff. good location
for a City Break or for the Beach
rooms clean and comfortable

Partner

10/10

Exceptional

25 Jun 2024

Ray Ray

I just liked the staff from the people at the desk , to the people that cleaned the room. It was a nice place

Leisure Family

10/10

Exceptional

22 Jun 2024

vania

Good services.

Leisure Family

8/10

Excellent

20 Jun 2024

Verified traveler

The hotel had a great location in Valencia and the service was excellent. I found some of the furnishings in the room to be a bit dated. The window overlooking the street only covered half the wall so did not let in alot of light. The room was therefore dark and with the dark furnishings felt a bit dormitory-like. I think the rooms could use some updating.

Partner

10/10

Exceptional

18 Jun 2024

Alejandro

Excelent option

Nice option..the location Is excelent. There are many food options available. Excelent service.Great breackfast.

Friends_and_family Family

6/10

Pleasant

17 May 2024

LUIS ALEJANDRO

Falta acomodador de maleta en la habitación, hotel un tanto viejo, falta una remodelación.

Friends_and_family Family

10/10

Exceptional

05 May 2024

Eshlyn

Good Location

Overall our stay was good. The staff is nice, it’s really clean, and great location. Our only complaint is that the rooms were a Pilate warm. We did report this to the front desk who ensured they would send someone to check the AC.
Other than that it was great!

Partner

8/10

Excellent

25 Apr 2024

Brian

Nice hotel, good location near metro station, easy walk to Mestalla for Valencia cf, good cafe next to hotel

Self

6/10

Pleasant

25 Mar 2024

Keya

Great location and clean. But the AC didn't work the first day and we boiled. And on the second and third day, the AC did work but not enough. When we asked for a pedestal fan, we were refused they don't provide. But we asked because we saw another room get it. Ah well!

Leisure Family

6/10

Pleasant

31 Dec 2023

Andrew

Some noise from neighbouring bathrooms

I had a very clean, good size nice room and bathroom, with comfortable bed, good WiFi, a drinks cooler. Some of the decoration will need renewing soon. Sometimes there was loud noise of toilet and shower from neighboring room.

Self

8/10

Excellent

28 Dec 2023

Frances

The breakfast was great. I found the rooms were a bit noisy wit

8/10

Excellent

04 Dec 2023

Ian

Business friendly Dog tolerant

Good hotel - particularly for business travel. Food was good, rooms nice, reception staff very welcoming and helpful. A good start and evening. Would describe as dog tolerant rather than dog friendly. No dogs in eating area - no crockery outside eating area - paper tray cups etc. in lobby - which I found slightly insulting. I don't know why, but I found the request/demand to decant tea from ceramic to paper cup, before leaving the restaurant to give it to my wife, a bit demeaning. Two abreast suited and booted business folk jostling us with umbrellas in the lift corridor completed the tail end displeasure of the stay.

Partner

6/10

Pleasant

25 Nov 2023

federico

Run down hotel in a non touristic area. Good location for workers, plenty of cheap local bars to have “Almuerzo Valenciano” nearby. Near the Port and the Grau areas. Metro and buses close by.

Hotel is run down, furniture is old, mattresses make you feel every single spring on your back. Rooms need renovations. Lobby is ok.

Business Self

8/10

Excellent

25 Nov 2023

Henry

Close cafe and bars

Leisure Self

10/10

Exceptional

19 Nov 2023

Stephen

Fabulous hotel Valencia

Really enjoyable 4N stay Oct23, ahead of Valencia media marathon. Great breakfast options and service by lovely Lota(?) (also great as barlady in evening). Good location for Cuidad des artes, amazing Turia and beach area. Great power shower too. Overall excellent and recommend it !

Partner

8/10

Excellent

24 Oct 2023

Lale

Nice lay out of the room. Fairly good location

8/10

Excellent

16 Oct 2023

Zach

Very nice hotel with friendly and helpful staff.

6/10

Pleasant

04 Oct 2023

Madeline

I wouldn't come back

The hotel isn't updated and the location isn't great. The price feels expensive for what you are getting.

Business

6/10

Pleasant

01 Oct 2023

Melissa

Staff friendly and helpful. The room is claustrophobic and dated. The rooms are dark and needs some colour. Long walk to the elevator but at least works all the time. Breakfast the same everyday and becomes boring. We choose this hotel due to VIP access but not received any add ons.

Leisure Partner

8/10

Excellent

03 Aug 2023

Francisco

Tranquilo, cómodo, buena atención. No está demasiado lejos de la Ciudad de las Ciencias y las Artes ni del puerto. Hay que caminar unos 15 minutos hasta el metro que es imprescindible para ir al centro de Valencia.

Leisure Friends

10/10

Exceptional

21 Jul 2023

Ronald

Great stay in Valencia. Rooms are clean and within walking distance to local attractions.

Leisure Family

10/10

Exceptional

11 Jun 2023

Luis Agustin

Very well. Everything perfect. Good buffet breakfast

Business_and_leisure Partner

10/10

Exceptional

21 May 2023

Troy

Great stay!

Great location. Great staff. Great stay. Junior suite has the best view and wrap around deck.

Partner

8/10

Excellent

23 Sep 2022

Jeffrey

Friendly staff.

Leisure Partner

10/10

Exceptional

01 Sep 2022

Martha

Awesome rooms with great AC. The location is convenient to a lot of stuff but the immediate neighborhood doesn't have a ton of options for food etc. Great breakfast buffet. The bed was comfortable with good bedding. My room had a wonderful deep bathtub as well.

Leisure Friends

8/10

Excellent

26 Apr 2022

Tiberiu

It was nice and quiet

Business_and_leisure Self

8/10

Excellent

05 Apr 2022

Verified traveler

Great service. I ended up getting COVID and had to isolate here and the staff was helpful in cleaning when I needed and they were very friendly.

8/10

Excellent

02 Apr 2022

Dr Jaime

Comfortable and excellent location

Comfortable, excellent location, nice beds, the double windows are excellent to keep away the noise from the main road, the ac may need upgrading, the position of the bidet made difficult to go in and out of the bathtub, otherwise good hotel to stay in Valencia

Partner

8/10

Excellent

20 Mar 2022

Cynthia

We stayed at NH Ciudad de Valencia hotel for the 2022 Fallas. The hotel is located close to the metro station and has many eating options and grocery options nearby. I highly recommend this hotel. The staff is courteous and friendly.

Leisure Family

10/10

Exceptional

05 Oct 2021

Robert

Good choice in Valencia

The NH Ciudad is well located, about midway between the beach and city centre. It is on a busy street, with plenty of shops and food nearby. The wifi worked well, and the breakfast was worth the extra cost.

Business

6/10

Pleasant

26 Sep 2021

Arindam

When we arrived we were told their parking was full as we havent booked it in advance!!! There wasnt any option to book parking in advance. So after a 20 min drive around we managed to get a public underground parking which is a 15-20 min walk frombthe hotel.

Friends_and_family Family

10/10

Exceptional

18 Sep 2021

CARMEN

First look at Valencia since Covid19

Nice location with walkable distance to the Marina and City of Science. An easy ride to the rest of the beautiful places València has for you. Loved the breakfast and the hotel itself is a gem.

Friends_and_family Family

8/10

Excellent

17 Sep 2021

Karen

Very clean good location good breakfast option's .friendly staff

Leisure Partner

10/10

Exceptional

05 Sep 2021

Ismael

Everything was okays staff so friendly

Partner

10/10

Exceptional

29 Jun 2021

Robert

We stayed two nights in this hotel. I was able to check in early which was very much appreciated after my long trip. The hotel is older but kept in good condition. My safe battery did not work and the next day we were out in another smaller room that had the same battery issue. Water pressure was nice and strong. I preferred the first room we were given as it was larger with a door that separated the room from the hallway and bathroom, this allows for more privacy and less noise from the hallway. The highlight for me was the breakfast offerings. Fresh eggs, bacon, cheese, fruit and an assortment of pastries. The staff in the dining area were exceptional! Exceptional! On the last day my friend was sunburned abd didn’t come down to eat. They made sure to give him a to go cup of tea and some pastries. They were very kind and attentive to the guests. The front staff were also very professional and friendly. I would definitely stay at this property again and recommend to others.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2021

Ian

Good

Nice hotel and clean room. Good location, 20 minute walk to the City of Arts and Sciences and 8 min walk to the public transportation station that has direct connection to the beach.

Self

4/10

Poor

31 May 2021

Verified traveler

The staff is great but the place is old and the AC doesn’t work.

Leisure Pet

2/10

Poor

11 Mar 2020

Lorenzo

Poor Hotel that needs updating in every department

Bad customer service and the Expedia group should be ashamed of themselves in how they handled this reservation.

Business

10/10

Exceptional

24 Feb 2020

ELAD

AAAAAA++++++

Was great, the staff was very helpful, the hotel was excellent

Self

6/10

Pleasant

09 Jan 2020

Verified traveler

Noise all night I could not sleep.

Self

6/10

Pleasant

04 Jan 2020

Verified traveler

One to avoid. The wall paper was peeling off the walls, and it is far from the NH quality you usually get. There are much better options in much better locations.

Leisure

10/10

Exceptional

09 Dec 2019

Ricardo F

Nice Hoel in Valencia

Easy and quick for a short stay

Partner

4/10

Poor

04 Nov 2019

Elizabeth

Never again!

Room too tiny , better stay in the toilet a bit bigger, curtains too dark. The room smells like toilet, maybe there are leaks somewhere that you can smell in the room. I did not sleep well.

Friends_and_family Family

6/10

Pleasant

25 Oct 2019

Verified traveler

Centrally positioned .
Walkable distance to Metro & Beach

Leisure Family

10/10

Exceptional

12 Oct 2019

Verified traveler

Very good and varied food. Close to shops. Pleasant staff.

Leisure

10/10

Exceptional

19 Sep 2019

Margaret

Good choice away from main tourist area

Location worked well for us, especially arriving by Metro from airport - 10 min walk - as it is about 20 mins from Marina/beach and same to Oceanarium/ Arts buildings (opposite direction) where there is huge mainstream shopping/eating areas. Plenty non tourist bars/cafes/restaurants within 5/10 mins walk. Being a city hotel, yes there is room noise (car alarms) and you can hear any noisy neighbours. Great shower and very good breakfast and all staff were very helpful. Disabled friendly.

Partner

8/10

Excellent

13 Sep 2019

Verified traveler

Continetal breakfast, but on low level.
Exceot of that, I am pleased with everything.

Leisure Family_with_children

10/10

Exceptional

04 Sep 2019

Verified traveler

The amenities are not so good there’s no electric pot in the room.

Leisure Partner

6/10

Pleasant

08 Aug 2019

Verified traveler

Not befitting of the brand name

Our first room was an assault course where you stepped out of the shower into the bidet. The shower screen was immovable.

Walls were thin and you could hear what was going on outside and in adjacent rooms. On our second night the neighbours were partying late into the night. Lots of noise and slamming of doors. They were smoking in their room which passed through the air con/ventilation so our room stank. Reported to reception who spoke to them but this made no difference. We requested a room change the following morning as reception simply shrugged when we asked about them removing the smokers (hotel claimed to be non-smoking).

Second room did not have shower/bidet assault course but walls were still thin so neighbours conversations could be heard.

Friends_and_family Friends

10/10

Exceptional

28 Jul 2019

edward

Solo holiday visitor

Very convenient location and a comfortable room with a balcony. I did not spend a lot of time in the hotel but when I did it was very clean and the staff were friendly.

Self

8/10

Excellent

11 Jul 2019

J.

I stayed with my friend for a week in this hotel and we really like a breakfast selections and very tasty and fresh everything and I would come again.Hotel room was very small specially wardrobe.Beds were small but comfortable.
Hotel is situated very close to Malvarosa beach and you can take a bus near the hotel.
The receptionists were very friendly and helpful.
We were not very happy with cleaning.

Friends_and_family Friends

2/10

Poor

03 Jun 2019

Verified traveler

We got reservation for 2 rooms one triple and one double, but we got 2 double room and we payed full price

Leisure Family

8/10

Excellent

31 May 2019

Kenneth

Go for the grafitti art!!!

Valencia is well worth a visit just to see the graffiti. Some of it is amazing.
Hotel good, area great and parking expensive at £15 night in hotel carpark, no other option though.

Partner

10/10

Exceptional

31 May 2019

Verified traveler

Super clean hotel in a great location. Room was fab with a balcony. Breakfast was excellent. Staff friendly and helpful.

Friends_and_family Partner

10/10

Exceptional

23 May 2019

Verified traveler

Hotel was not in a ‘tourist friendly’ district.
Good hotel for business, not for sight seeing and experiencing Valencia as it should be.

Friends_and_family Friends

6/10

Pleasant

09 May 2019

Verified traveler

Recently updated communal area & breakfast room . Bedroom & bathroom need updating . Although booked as a single room , I can't remember the last time I stayed in a hotel with a single bed for an adult

Friends_and_family Family

10/10

Exceptional

27 Apr 2019

Iain

Friendly service. Clean rooms. Good breakfast.

Perfect little hotel at good value

Business Self

6/10

Pleasant

12 Mar 2019

Verified traveler

The hotel was not as described in the expedia description. There was very limited access to a bar/cafeteria.I an still looking for the lounge. There was no managers reception. The room was on an inner courtyard with no natural light. Lovely staff and very clean but disappointing.

Leisure Partner

8/10

Excellent

02 Dec 2018

Verified traveler

Great hotel for a great price in Valencia. One of the cheapest options during the time (nov 7- nov 10, 2018) with great amenities. We had some (simple) issues with the bathtub, but everything else was great!

8/10

Excellent

10 Oct 2018

AnthonyTinch

Not really , but only 15 mins away by bus and we enjoyed the outing .

8/10

Excellent

26 Aug 2018

simon

Great location between beach and city centre

Nice hotel in good location, breakfast buffet superb but lacking any other facilities. No tea/coffemachine, or hotel bar

8/10

Excellent

28 Jul 2018

Marwan

Near the sea near restaurant very good place clean good recpion

8/10

Excellent

25 Jul 2018

Michael

My trip to Valencia

The hotel is very well situated and is good value for Valencia.

8/10

Excellent

11 Jul 2018

Eric

Enjoyable stay

Friendly and helpful staff and comfortable rooms as you would expect with NH. There’s a supermarket across the road, plenty of eateries, and a beach not too far away for joggers and swimmers.

10/10

Exceptional

07 Jul 2018

Verified traveler

Helpful staff and good facilities with a convenient location

8/10

Excellent

03 Jul 2018

Verified traveler

Comfortable room, though a little on the small size. Good breakfast. Surrounding area not very interesting. Less than 10 minutes walk to the nearest metro station.