The Lookout in Rye

10/10

Exceptional

09 Mar 2026

David

Convenient parking at rear of the hotel via Ringo app. Staff friendly and excellent breakfast.

Partner

10/10

Exceptional

09 Mar 2026

Lindsey

Lovely room, beautifully decorated. Comfy bed. Breakfast was delicious. I have gluten and dairy alergies and the staff were able to provide a full breakfast for me. Friendly staff, great location. Will stay again. Thank you.

Partner

10/10

Exceptional

04 Mar 2026

Julie

View from hotel room was fabulous

10/10

Exceptional

27 Feb 2026

Philip

Lovely little hotel. Staff were helpful, kind and considerate. The hotel is in a great location for walking around Rye and the car park was easily accessible, albeit £10.30 a day quite expensive. We stayed in room 7, large and comfortable with a large en-suite. Although needed updating, along with the communal areas which could do with a lick of paint and new carpet. Overall a good hotel with a great breakfast.

10/10

Exceptional

26 Feb 2026

Helen

We had a fantastic weekend. Our room was warm and cosy - but what really makes it is the staff. Nothing was too much trouble. We’re planning on returning soon.

Partner

10/10

Exceptional

26 Feb 2026

Charlotte

Everything went smoothly. Lovely room with bath overlooking the front. Good breakfast. Will be back.

Partner

10/10

Exceptional

23 Feb 2026

Beth

We loved the location of the Lookout - right in the heart of Rye. The room was comfortable and quiet. Parking was very convenient and easy to pay for with the RingGo app and we didn't have any trouble finding a space. All the staff we met were very friendly and helpful. Thanks for a lovely stay.

Family_with_children

10/10

Exceptional

23 Feb 2026

Deborah

Such a warm friendly welcome.
Was given a free upgrade.
The room was lovely and spacious, clean and bright. Lovely amenities in the bathroom and in the room.
The room rate included breakfast. We decided to have a long lay in so can’t comment on this.
My Husband and I would like to thank you all the staff for such a wonderful day

Partner

10/10

Exceptional

23 Feb 2026

Debbie

The room was clean and had everything you could need, very comfortable king-size bed, bathroom bit dated/tired, excellent breakfast, very friendly helpful staff. Dinner is at an adjacent pub property 5 minute walk if you need it. Would recommend a stay here.

Family

10/10

Exceptional

22 Feb 2026

James

Everything was fantastic

6/10

Pleasant

17 Feb 2026

Oriana

The hotel looked lovely and was in a great location, our room was very spacious. However there were some downsides, there was a lot of dust and leftover socks under our bed. Additionally, we had major issues with the food service. The avocado on toast was actually pre made guacamole spread on toast, not smashed avocado - it was inedible. The tea & coffee machine was not working and I noticed that the milk spout constantly dripped meaning dairy milk was dripping into my partner's drink who is allergic to dairy. This is not great as it's not allergen requirements.

10/10

Exceptional

16 Feb 2026

sarah

This is our go to hotel in Rye now and as usual we had a lovely stay. What stands out is the staff here. The guy on reception is always so friendly and welcoming and the guy at breakfast was really helpful, I wish I knew their names. Our room was decorated really nice, a very comfortable bed and lots of teas and coffee to choose from. We will be back thank you!

Leisure Family

8/10

Excellent

15 Feb 2026

Asanka

Great central location, nice breakfast, private paid parking and overall very reasonably priced. However, some of the decor needed refreshing such as some worn stair carpets and moss on window frames none of which detracted from us enjoying our stay at the hotel.

Leisure Partner

8/10

Excellent

10 Feb 2026

Doug

spotless room. Comfortable bed

Leisure Partner

8/10

Excellent

07 Feb 2026

betsy

Customer service was top notch although short staff ( holiday weekend). Room was great!! Loved the tea selection with biscuits was a treat.

Family

10/10

Exceptional

04 Feb 2026

scott

Great venue brilliant staff

10/10

Exceptional

03 Feb 2026

John

Fantastic room. Staff superb, courteous and friendly. Breakfast was excellent, well presented with a great choice of food. Would stay there again.

Friends_and_family Family

6/10

Pleasant

28 Jan 2026

Rosemary

Staff lovely and friendly. Breakfast very good. Room clean - though smaller than expected. We would stay there again!

Partner

8/10

Excellent

20 Jan 2026

Kyproulla

The rooms were lovely, clean and warm. The staff were friendly and helpful but it was not disable friendly, The stairs from the carpark to the hotel was too many and my mum struggled with them. The car park was also £10.30 and not 24 hours which meant you paid 3 times for 2 nights.

Leisure Family

8/10

Excellent

18 Jan 2026

Jackie

Staff very friendly helpful and efficient.
The decor and some of the fixtures and fittings seem tired eg the curtains in the bedroom were all torn.

Partner

8/10

Excellent

08 Jan 2026

Lynn

We stayed in a deluxe room, it was warm & clean. The bed was enormous & very comfortable. Some parts of the hotel was looking tired & could do with a paint up & the carpet in places was threadbare.
The two male staff members working on reception & at breakfast were fantastic & were very helpful.

Partner

8/10

Excellent

08 Jan 2026

Bob

Room was clean and well equipped

Partner

10/10

Exceptional

02 Jan 2026

Sharron

Lovely cosy room booked very last minute. Staff are so welcoming. Really nice breakfast.

8/10

Excellent

01 Jan 2026

Mike

Lovely old building , lovely friendly staff and great breakfast - The hotel is ‘tired’ and could do with some investment to get it up to scratch as Rye is wonderful town and could easily take another high end hotel … you would get your investment back in no time

Friends

8/10

Excellent

01 Jan 2026

Neil

Another comfortable stay at the Look Out. Really welcoming and attentive staff, clean well-equipped rooms and an excellent breakfast. Some areas of the hotel are tired (e.g. stair carpets), but overall would thoroughly recommend.

Friends

10/10

Exceptional

30 Dec 2025

Lailus

yes, it was nice

Leisure Partner

10/10

Exceptional

30 Dec 2025

Sandra

Clean, good sized room, friendly staff, good breakfast choices and location.

Partner

10/10

Exceptional

30 Dec 2025

Gourav

Everything was great

8/10

Excellent

29 Dec 2025

scott

Room was spotless the guy on reception was helpful

Partner

10/10

Exceptional

29 Dec 2025

Jebin

Spacious room - no pool at the property though (apparently since Covid) but hotel pics show a swimming pool.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

betsy

Alex was sweet and thorough , went out of his way to make our stay enjoyable with reservations for dinner and special accommodations at The George ( parent hotel). Anna and Harry at The George were likewise enjoyable at The George.

10/10

Exceptional

28 Dec 2025

Martin

Nice clean very large room and helpful staff

10/10

Exceptional

26 Dec 2025

Jill

Staff went out of their way to accommodate me (surgery meant couldn't cut my food) during breakfast. Especially Tariq.

Leisure Self

8/10

Excellent

22 Dec 2025

Colin

Lovely clean room and comfortably warm. Unlike other hotels we have stayed in.

Leisure

10/10

Exceptional

18 Dec 2025

Emma

Beautiful rooms, friendly staff, great breakfast

Leisure Family

10/10

Exceptional

16 Dec 2025

Jamie

Room was very clean, quiet, and very comfortable. Well appointed too. Staff very helpful. Handy to have a car park on-site. Recommended.

Friends_and_family Family

8/10

Excellent

16 Dec 2025

Janet

Staff very polite and friendly.

Leisure Partner

10/10

Exceptional

14 Dec 2025

JILL

Room comfy, breakfast excellent and staff very friendly

10/10

Exceptional

13 Dec 2025

Carlee

Very welcoming staff and lovely room and breakfast. It felt very relaxed and comfortable.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Francesca

We had a really lovely stay - the room was spacious, really nicely designed, fresh muted colours, with stylish details (and lots of plug sockets!), very comfortable bed, an excellent shower room, peaceful spot with lovely view, yet easy to walk into town, great staff, felt very festive and cheerful decorated for the season. parking easy to get at too and very central.

6/10

Pleasant

06 Dec 2025

Jason

We stayed for our 9th anniversary and I can only say, the hotel, whilst promising, wasn't the greatest experience.
Piles of dust under our bed - reported to reception on 1st night, it was day 3 of our stay before it was cleaned.
Noisy radiators kept us awake on 1st night, and we overslept, was 15 mins late for breakfast, and the morning receptionist had a bit of an attitude - saying something along the lines of \"if you're having breakfast tomorrow, try to actually be on time\". We ate breakfast elsewhere for the rest of our stay.
Also, we requested dressing gowns (listed in the booking description) - when we received them, they had yellowed sweat stains in the armpits.
The young lady on reception at check-in and check-out was the high point of our stay. Very professional, very polite. She informed us that she didn't actually work at the Lookout, instead she was on staff at the sister property, The George.
I have been in hospitality for over 25 years, and currently manage a property in Sussex. Aside from the young lady from The George, I was quite disappointed with our stay, and frankly disgusted that our room was so dusty, and that it took 2 days for housekeeping to get around to cleaning it properly.
Lovely location, and a lovely, very unique layout to the hotel, but other than the young lady from the George, the staff just seemed that they couldn't be bothered, and were only there to wait for quitting time.
Definitely not worth what I paid for the experience.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Adrian

We stayed here for one night for our 15th wedding anniversary. We were given the deluxe suite at the top. It had the most incredible views.
Very spacious, the most comfortable bed.
Staff very welcoming and helpful. Fabulous cooked breakfast in the morning.
Quirky little find . Loved it .

Partner

10/10

Exceptional

04 Dec 2025

Roger

Yes

8/10

Excellent

25 Nov 2025

Cathy

Breakfast menu was good although a fairly limited cooked menu. Great coffee.
Happy hour in the bar with cheese and biscuits was great and the barman very friendly.
The male receptionist/waiter at breakfast was also friendly and helpful.
We had a small double room - certainly cozy! Had everything we needed.
Beautiful old building decorated very stylishly.

Leisure Friends

10/10

Exceptional

23 Nov 2025

Caroline

yes

8/10

Excellent

21 Nov 2025

James

Room was small but relatively clean. Common parts need refurbishing. Front desk checking staff very helpful.

8/10

Excellent

19 Nov 2025

Nicola

An excellent room which was extremely comfortable and tastefully decorated. Breakfast was great and the staff very helpful.

Leisure Partner

10/10

Exceptional

17 Nov 2025

sarah

This was our second stay at this hotel and we have really enjoyed it. Our rooms in both occasions have been spotless, cosy and welcoming. The staff are lovely and attentive and Abbi was especially helpful, It was bonfire night and extremely busy but she handled it all very well, with non resident guests trying to come into the hotel. There was also cheese and biscuits put out for guests, which was a really nice touch. Breakfast was good and aplenty, we will definitely be back.

Leisure Partner

8/10

Excellent

16 Nov 2025

Paul

.

Leisure Partner

10/10

Exceptional

15 Nov 2025

theresa

Amazing breakfast, love the decor, very friendly staff and central

Leisure Partner

8/10

Excellent

14 Nov 2025

Jackie

Had a lovely stay

Leisure Self

10/10

Exceptional

13 Nov 2025

Steven

A magical little gem, clean, great location can walk to everything great staff very helpful. We only had 2 days 1 night and wished for longer.

Leisure Family

8/10

Excellent

05 Nov 2025

Peter

The room was clean, the facilities good, the location great.

Partner

10/10

Exceptional

30 Oct 2025

jonathan

Great welcome from Alex, lovely room too, thank you.

10/10

Exceptional

29 Oct 2025

Roland

Really lovely room…very helpful staff.
Great breakfast

10/10

Exceptional

28 Oct 2025

David

Room 4 Burgundy was excellent. Large room with a balcony. Big king size bed. Loads of space and super clean bathroom. Lovely staff, bar and full English breakfast plus an adjacent car park. Great experience all round.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Sunil

We were allowed early check in as rooms ready without any hassle, and great breakfast service. Alex was great at reception and also in the breakfast area-thank you.

Leisure Partner

6/10

Pleasant

19 Oct 2025

Jamie

Hotel seems to very much rely on location. Rooms very basic. Having to go into reception to then be directed to the car park round the block is an awful process. No water available at the bar (unless you want sparkling), having to book a time for breakfast annoyed me, I just want to wake up with no alarms etc, we then missed it. Rooms are insanely warm. No fridge in room also is annoying. Shower had mould everywhere. Not one single person asked about our stay during or after. Just a bang avergage experience all round.

Partner

10/10

Exceptional

14 Oct 2025

Adrian

Healthy options, staff pleasant and room very comfortable and welcoming

Leisure Partner

8/10

Excellent

10 Oct 2025

Christine

Nice clean room. Comfy bed and lots of hot water in the bathroom. Very helpful staff.

10/10

Exceptional

05 Oct 2025

Nicholas

Wrong first impressions

We were apprehensive on registration and climbing some rather steep stairs to the 3rd level, over worn carpets, beside cracked walls to arrive at a wonderful, spotless and comfortable room with a perfect bathroom, huge balcony with views over the marshes.

Excellent breakfst to order - the only disappointment was \"kippers\" was just one - but then I am greddy!

Partner

4/10

Poor

04 Oct 2025

Julien

Very disastisfied about the room and its minimal comfortable and dirty bathroom. Impossible to make the room dark too - clearly not a room to sleep in?
Despite being given a late check out on the evening, the manager comes banging at the door in the morning and when told a late check out had been approved, instead of apologising, states “who authorised this?”
A poor experience on every level.

Partner

8/10

Excellent

30 Sep 2025

Jodie

Room was very nice clean & comfortable. The hall ways needs updating … breakfast was ok but a small veggie breakfast compared to the meat eaters!!!!

Friends_and_family Family

8/10

Excellent

30 Sep 2025

Ian

Good location; excellent breakfast; comfortable room; good value compared with alternatives.
Very small shower cubicle.

Leisure Friends

10/10

Exceptional

29 Sep 2025

vickie

Lovely staff, excellent breakfast and the rooms were perfect.

Leisure Family

8/10

Excellent

28 Sep 2025

MARTIN

Lovely staff, excellent breakfast. Room was comfortable.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Mrs Margaret

Breakfast was fair,room was clean and pleasant, decor on stairway and walls going upstairs was very much in need of attention. Two good staff.

Leisure Friends

10/10

Exceptional

27 Sep 2025

Rose

Great hotel in a central location

This is a great hotel right in the historic center close to shops and very good restaurants. The room was large and clean and comfortable. The staff was helpful. The breakfast was solid. We had some difficulty with the parking app and had to park on the street. Maybe because we have a US phone number the app wouldn’t load. It would be a lot easier if there was another parking system. But other than that, this is a great place to stay.

Partner

10/10

Exceptional

25 Sep 2025

Kevin

Very nice reception staff amazing service + decent breakfast too, only stayed for a night

Friends_and_family Friends

10/10

Exceptional

22 Sep 2025

Neil

Excellent

Warm welcome
Nice rooms Very good breakfast

Friends_and_family Friends

10/10

Exceptional

18 Sep 2025

Sarah

I had a lovely one night stay. Staff friendly. Responded promptly to my question before I booked that they could safely store my bicycle. Comfortable room. I booked a cosy room but this was not a small room and had everything I needed. Good Breakfast

6/10

Pleasant

17 Sep 2025

Martin

The room was a good size and clean/comfortable. Quite a lot of stairs to get to it! Parking - very important in Rye - was easy. Staff were lovely and very helpful. Breakfast very good. However the hotel was looking a bit tired - carpets very worn on stairs - and the windows in our room had swolen so wouldnt quite close - not great given we had really strong winds whilst there which were very noisy. But very close to lots of great restaurants.

Leisure Family

6/10

Pleasant

17 Sep 2025

Margaret

Disappointing

The bedroom we stayed in was large but very tired. Net curtains were grey and outside terrace had food lying about on the floor.

Friends_and_family Friends

6/10

Pleasant

15 Sep 2025

Katherine

Security and safety of guests

Felt unsafe as our room was close to the back door where if one broke through the glass panel from the outside one can easily use the inner door handle to come into the building. This is because there is no locking system on the inner aspect of the door and only a locking system on the outside. A few times during my stay i found this back door open and not shut securely so anyone could have come in without a key .This should be investigated as a matter of priority for the safety of your guests.

Partner

6/10

Pleasant

10 Sep 2025

Georgia

The hotel is SO run down! Smells like an old people’s home, so dark and dingy. However staff were lovely

10/10

Exceptional

06 Sep 2025

Kathryn

Such friendly helpful staff. Early check in because room was ready. Very tasty breakfasts. Superb location in town centre but with a leafy view and peaceful large covered outside area.

Leisure Partner

8/10

Excellent

03 Sep 2025

Sarah

The property was ideal location, friendly staff (sorry can’t remember

6/10

Pleasant

30 Aug 2025

Howard

Very dated run down rooms and corridors.
In Need of refurbishment.
Short staffed and some staff unhelpful.
Only 1 larger available on tap rest in bottles.
Breakfast was limited.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Roger

Nice find in Rye

A great find for us, excellent location and great staff. Our room was light, airy, well presented and very comfortable.
Breakfast was excellent with good choice and good food.

Partner

8/10

Excellent

28 Aug 2025

Astra

I really loved my stay at this hotel (great service, nice facilities, delicious and varied breakfast) but the only thing that could be improved was the cleanliness. The hotel room was tidy and clean at surface level but I came across a few surfaces with stains and hairs throughout. Despite this, I will be back as I really enjoyed my stay overall.

8/10

Excellent

28 Aug 2025

Sandra

We were in rye for the jazz festival a late booking so happy to find the lookout to stay at for reasonable price lovely breakfast great location, and parking a bonus. More promotion on your happy hour would be if benefit as this is a good offer..

Friends_and_family Friends

8/10

Excellent

27 Aug 2025

Edward

Great experience and a place not easily forgotten

Lovely room, loved the artwork about the place, service was excellent, breakfast was amazing, and the outside bar area was very nice. The only issues to flag was that we ran out of breakfast tea and this wasn't restocked in our room and only having one bog roll at a time seemed a bit tight

Partner

8/10

Excellent

22 Aug 2025

Alan

Great place for an overnight stay

A good value stay in a good location.

Partner

10/10

Exceptional

19 Aug 2025

Elizabeth

Rye is fab

Nice hotel in a great position is a lovely town. Great value, well recommended

Partner

10/10

Exceptional

12 Aug 2025

Damian

Room was comfortable and clean, breakfast was good and location was excellent.

Leisure Self

8/10

Excellent

10 Aug 2025

Marilyn

Well located. Comfortable but shabby room.
Stairs were very awkward. Our room was in the attic and we found the narrow, steep, winding stairs hard to climb.
The drinks cost more than shown on the price list. Apparently there had recently been a price increase but \"they hadn't had new menus printed\" ?????

Generally felt the hotel needed refurbishment.

Mixed feelings about this hotel.

Leisure Partner

8/10

Excellent

02 Aug 2025

Peter

Good value for money boutique hotel in excellent location for Rye. Very useful private car park although access road in poor condition, decent breakfast, exterior of hotel in need of renovation, but our classic double room was clean, well decorated and spacious. Good choice for short stay in Rye.

Leisure Partner

6/10

Pleasant

24 Jul 2025

noel

Room 6

Had to wait 15 minutes for receptionist to appear at check in. Reception was also the bar and breakfast drink area. Bathroom had cracked walls, dirty paintwork. AC in bedroom did not work efficiently

Partner

10/10

Exceptional

21 Jul 2025

Lynda

It was well organised. Staff friendly delux room was nice and clean. Would have been helpful to have a hook or two in the barhroom as nowhere to hang your clothes but thats the only thing.

10/10

Exceptional

20 Jul 2025

Mark

Lovely hotel right in an enviable position in the historic town. Parking is available for guests. Good breakfast. Excellent choice of dining options around the hotel. Opportunity to have refreshments on terrace outside hotel. Very friendly service.

Leisure Family

8/10

Excellent

20 Jul 2025

Mrs Elizabeth

Lovely hotel and room was great. Great location too. Lovely breakfast too.
Such a shame about the common staircase area as desperately needs updating and carpet very worn. Room was lovely and spacious but shower was left as old one and not up to room standard

Leisure Partner

8/10

Excellent

30 Jun 2025

Ricky

Friendly place

Very friendly staff. Breakfast was excellent. Hotel a bit tired and lack of AC on a very hot day was noticable. Nice touch with a guest happy hour and free cheeseboard.

Partner

10/10

Exceptional

29 Jun 2025

Wei-Hung

Great place to stay if you are visiting Rye

Great location and friendly staff, also tried their sister restaurant Gorge Grill. The food is yummy and you get 10% off if you are staying at the Lokout. :)

Partner

4/10

Poor

24 Jun 2025

Faith

Good location, minutes from main high street with its restaurants and bars. Staff were helpful and friendly. However, the hotel is in need of complete refurbishment. Although our 'deluxe' room was a good size, it overlooked the car park and was extremely scruffy, dated and the bathroom in particular felt unclean. The hotel suited our purpose as we spent little time them as we were attended a wedding but I would not recommend it otherwise.

Leisure Partner

6/10

Pleasant

21 Jun 2025

Maria

The hotel, while comfortable & welcoming, appears a bit run down, in need of a freshen up. Also appears to be understaffed.

Self

8/10

Excellent

17 Jun 2025

kathy

Good location good value

Leisure Partner

8/10

Excellent

16 Jun 2025

Eva

Lovely hotel and nice big beds, however we were out in a room in the attic which was only accessible by 3 flights of very steep stairs as there is no lift despite the hotel being aware we were traveling with a baby and providing us with a travel cot

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Julie

Good location, friendly staff and I liked the character but decor was tired looking

Leisure Self

6/10

Pleasant

26 May 2025

Brenda

Staff was wonderful, but our room was pretty run down. The bed was comfy, the parking was convenient if you were lucky to get a spot.

Leisure Partner

8/10

Excellent

24 May 2025

Verified traveler

Charming hotel, with a room with a view

Wonderful sized room, huge bathroom with a his and her sink and fantastic view to look out upon. I think I may have had a room upgrade as it was my wedding day and a lot larger than expected! Thank you to the staff if that was the case.

The cooked breakfast was pretty tasty and they had continental yoghurts and fruit beforehand.

The decor was a bit tired e.g ripped curtain, carpet staining etc. It was still very nice, but the closer you look the more little details from wear and tear were noticed.

I'm very happy to have stayed here, and if the room would have some touch ups and and re-fresh I would rate it a 5/5.