Name: Hotel Puerto Palace
Address: Calle Doctor Cobiella Zaera, 2, Puerto De La Cruz, 38400, ES

Hotel Puerto Palace

Tenerife · Spain

Calle Doctor Cobiella Zaera, 2View location

100 reviews shown

10/10

Exceptional

09 Jul 2026

Luis Alberto

El hotel y todos sus servicios estuvieron impecables. El desayuno había de todo y de excelente calidad. Amabilidad de sus trabajadores con sus huéspedes. Quedamos muy satisfechos con la estancia en el hotel

Partner

10/10

Exceptional

26 Jun 2026

Samantha

Beautiful hotel, staff were friendly and helpful. Very clean and really comfortable beds.
The only downside was that after 4pm the only bar snacks were pizza. The drinks were quite expensive too.
The evening entertainment could of been better.
Apart from those 2 things, the holiday was amazing

Family

10/10

Exceptional

26 Apr 2026

joaquin

Excellent buffet breakfast and dinner, nice view, good deal in happy hours
Good price for what they offer
Staff very helpful and nice
Areas for improvement: parking limited at time, WiFi weak at times and they charge for use the safety box in the room

Partner

8/10

Excellent

23 Feb 2026

andrej

Staff very friendly and helpful, hotel and rooms dated but very clean

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Paul

Room was clean. Needed a tea and coffee maker.

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Daniel

Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi

Leisure Partner

10/10

Exceptional

01 Nov 2025

Ulises

Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!

Leisure Partner

8/10

Excellent

18 Oct 2025

Darran

Hotel and staff very good, but wifi reception in the room was nonexistent.

Leisure

10/10

Exceptional

14 Oct 2025

Louis

Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!

Leisure Self

8/10

Excellent

26 Sep 2025

Kassime

Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2025

Verified traveler

We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!

Partner

8/10

Excellent

01 May 2025

Andrea

Nice stay

Nice garden and swimming pool complex.
Room are hold but big and great views

8/10

Excellent

11 Apr 2025

Brian

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2025

Richard

Lovely hotel, I had a nice room and I enjoyed the breakfast.

Staff pleasant and helpful.

I'll be staying again next year.

Business Self

8/10

Excellent

17 Feb 2025

Matthew James Edward

Nice hotel, but absolutely nothing to do locally

Leisure Partner

10/10

Exceptional

18 Nov 2024

Mihai

All is beautiful!

6/10

Pleasant

08 Nov 2024

Jane

Dated hotel on outskirts of town.

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town.
The swimming pool area is lovely and well maintained and the main attraction to the property.
They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.

Self

10/10

Exceptional

29 Sep 2024

Allison jane

The staff were very helpful and polite, nothing was too much trouble.
Hotel and food excellent. Definitely going back

Leisure Partner

10/10

Exceptional

18 Jun 2024

Augustina

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment

Leisure Self

10/10

Exceptional

04 Jun 2024

Sigrún

Loved it!

Partner

10/10

Exceptional

15 Jan 2024

Verified traveler

Hotel with a wonderful area inside!

Pros:

Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed.

Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well.

Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top.

The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free.

Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel.

Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice.

We were in January, so I cannot evaluate air conditioning.

Cons:

They don't propose draft beer during the dinner.

The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming.

It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.

Friends_and_family Family

8/10

Excellent

23 Dec 2023

Jonas

No so bad at all.

Overall good .
The place was in a good condition.
All staff was very nice and friendly.
You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated.
The place was at our stay completely invaded by German retired couples.
We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning.
The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.

Partner

10/10

Exceptional

21 Dec 2023

Emmanuel

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!

Business_and_leisure Friends

10/10

Exceptional

20 Aug 2023

Xiaoyi

Good hotel, kids friendly

Business Self

10/10

Exceptional

08 Nov 2022

jesus

The ac control button is limited to four settings and the top setting is just ok.

Leisure Partner

10/10

Exceptional

15 Oct 2022

Jim

Nice place

Leisure Family

10/10

Exceptional

10 Oct 2022

Sebastián

Great stay, looking forward to coming back.

The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.

Partner

10/10

Exceptional

02 Aug 2022

Jacqueline

Great stay, wonderful staff.

Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area.
Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned.
Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.

Self

10/10

Exceptional

20 Jul 2022

Jenny

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.

Self

8/10

Excellent

13 Jun 2022

Amanda

Would recommend or return!

The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.

Friends_and_family Family

10/10

Exceptional

05 May 2022

Samantha

Definitely worth the money!

An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.

Partner

6/10

Pleasant

03 Apr 2022

Petra

Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.

Leisure Family

8/10

Excellent

02 Apr 2022

ALESSANDRO

Nice and comfortable

Leisure Partner

10/10

Exceptional

27 Mar 2022

Masud

The breakfast options were really good. They had really nice pancakes and other dessert options. The views were amazing from my room and from the restaurant. From the restaurant you can see Mount Teide summit as long as the sky is clear. From the bedroom I could see other mountains, beautiful palm trees, the swimming pools, the sea, the main town. The hotel is at a high viewpoint which helps with the scenery. Although this makes the walk back from the main town a struggle up the hill, but the walk is definitely good. It takes about 15-20 mins to walk to town. They have a 5 to 6 free shuttles buses per weekday to Puerto de la Cruz. There's no free buses on Sunday and Saturday is a limited service.

The car park is small, and we'd get back too late for it. But I was always able to find street parking nearby in March. If you're hiring a car, this hotel is ideal as it is not in the main town, where parking is very limited.

The hotel has a very nice gym, tennis court, mini golf area. I was very impressed with the pool area. There are 4 pools and they are arranged nicely around nice trees.

The bathroom has 2 sinks which was handy for both of us. The balcony views were lovely. The beds were comfortable. The hotel room is a little old fashioned but there were still some modern elements such as the bathroom. The hotel is very clean.

I really liked the main lift as you can see it move up from the front of the hotel. The outside lighting was lovely. Overall I'd stay there again.

Leisure Partner

8/10

Excellent

02 Feb 2022

Verified traveler

It’s ok overall

Limited choices of food and fruits at breakfast and dinners, nice pool and free parking

Friends_and_family Friends

8/10

Excellent

11 Dec 2021

Verified traveler

Lovely Resort

Beautiful exterior, nice rooms, strong tap and toilet water flow (but weak shower head), breakfast included, with a nice selection of food to choose from, although the cereal quality was rather poor so if management could upgrade that then breakfast would be even better. All in all a good quality stay and in a lovely location, if the price is right I wouldn’t hesitate to stay here again.

Self

10/10

Exceptional

02 Dec 2021

celisha

Wonderful!

I moved over from el trope after the first night. It’s always a gamble doing that but man did I ever make a great decision. For the same price point, the facilites and staff are incredible. The bar staff in particular were extra special and fun and made me feel so welcome!! It is a bit off the ‘strip’ lol but only about a ten minute walk… or sometimes when I was feeling lazy a 4 euro cab ride! My only criticism was the constant ‘extras’, the gym, the safe, the dang luggage scale and deposit for the pool towels. Maybe it’s a ‘Spain’ thing but it’s annoying.

Self

10/10

Exceptional

14 Nov 2021

PETER

Just an overnight stay passing through Puerto de La Cruz, but long enough for me to form an impression of the hotel, and it was all good. I tend not to stay in resort hotels very often, but I wanted a pool and a gym, so it suited me perfectly.

My room was clean and comfortable. There was a welcome bottle in the fridge and fruit in a basket. There was a terrace - the view was a bit rubbish, but to be honest I didn’t expect an outside space, and I didn’t plan on spending much time there anyway.

The pool area was spacious, with lots of beds and plenty of sunny spots. Breakfast was busy, but very organised and well staffed, so it felt fine. The quality and variation of food on offer was far better than what I expected, and would give many more expensive places a run for their money.

The Puerto Palace isn’t a new property, but it’s perfectly maintained, spotlessly clean and very well run. It was excellent value for money, and I wouldn’t hesitate to stay there again. It seems they’ve been around long enough to know exactly what people want. There’s a system, and it works!

One gripe - one of the reasons I chose the hotel was because it had a gym, but I wasn’t prepared for short hours over the weekend. Nor did I expect to have to pay. There were several locals working out in there, so I suspect it is run independently. Having said that, it was excellent, and €7 per visit (€30/wk) wasn’t so bad beating in mind the price of my room, quality of breakfast, free secure parking etc.

Leisure Self

10/10

Exceptional

23 Oct 2021

Amr

Lovely stay at the Palace

I loved my stay at Puerto Palace. The reception staff were helpful and friendly, the room was clean and comfortable, the pool area was nice and large enough to always find a bed, the service at the pool was a bit slow but the staff were nice so made up for it, the breakfast was average.

The only thing I would say is that the hotel feels old like it’s from the 90s BUT it’s well maintained so things work absolutely fine and it’s reflected in the price which is very reasonable.

Self

10/10

Exceptional

11 Oct 2021

Gemma

Exceptional

Great beautiful hotel. Breakfast was ok but great character.

Friends_and_family Family

10/10

Exceptional

18 Aug 2021

Dustin

A+++

I loved this place from the location, the staff, the room, the amenities etc. I would def visit here again soon

Self

10/10

Exceptional

17 Mar 2020

Verified traveler

Garage. Good tai restaurant nearby. Nice evening entertainment.

Leisure Family_with_children

6/10

Pleasant

21 Feb 2020

Verified traveler

Far from town, buffet food average quality

Self

8/10

Excellent

11 Feb 2020

Petrina

Hotel was clean and public areas beautifully presented especially around the pool area. The restaurant had a good range for breakfast and dinner, I struggled slightly being vegetarian as not all of the food was labelled as to whether it contained meat. The pool and Jacuzzis were lovely. About 10 minutes walk downhill to the beach, it took us 20 minutes to walk to loro parque.

Leisure Partner

10/10

Exceptional

17 Jan 2020

Verified traveler

I liked the location and the view. I also enjoyed the breakfast and the swimming pool.

Leisure Partner

8/10

Excellent

24 Oct 2019

You wont be disappointed.

Great Hotel - highly recommend.

Partner

2/10

Poor

20 Sep 2019

Verified traveler

A cama é boa. O quarto onde estive era muito barulhento, muito mesmo por causa dos carros que passavam ao lado. A comida era horrível. O pequeno almoço fechava as dez e meia mas as dez lá estou a arrumar tudo. Horrível

Leisure Partner

10/10

Exceptional

28 Aug 2019

Mrs Ruby

lovely hotel would definitely stay here again.

Only down side would be bar staff very unfriendly.
But we went out every night so it didn’t bother us as much just seen a few disagreements between other guests and har staff.

But overall we enjoyed our stay

Friends_and_family Family

10/10

Exceptional

13 Aug 2019

Verified traveler

Beautiful flower garden around the pool area and the hotel. We had a great time.

Leisure Family

8/10

Excellent

06 Jul 2019

Michal

problems with the shower and hot water. Linen was not clean enough.
berakfast was good

Partner

8/10

Excellent

03 Mar 2019

einat

Beautiful, needs improvement, does not justify the

We booked the hotel more than two months from our arrival in Tenerife
We asked for a king-size bed and asked for a room on the top floor, despite the long time available to them, did not respond to our request (simple requests by all accounts)
At dinner there is no drinking water and they are obliged to purchase it in order to drink even water
Great pressure of guests in the dining room, crowded dining room.
There is a wide variety of food. Rich menu for breakfast and dinner.
Curiously, a fee is required to use the in-room safe.
The surroundings, and the pool environment are charming.
The hotel has free parking
Worse, wifi is very weak

Partner

6/10

Pleasant

28 Jan 2019

Verified traveler

too far away from the town centre especially when bed and breakfast is booked very little choice of nearby eating places without a car ,not suitable for British people all geared up for our german counterparts ,food,entertainment ect

6/10

Pleasant

21 Jan 2019

oren

nice hotel

good price.
very bed wifi.

Family

4/10

Poor

08 Dec 2018

Verified traveler

I found the reception staff very unfriendly and abrupt in manner. Others were served before my partner and I even though we were in the queue first at reception.
However the domestic staff were friendly as were the restuarant staff.
I would not recommend this hotel if you are not spanish or German.

8/10

Excellent

31 Oct 2018

Sandra

The staff is very polite, helpfull and make you feel welcome. The breakfast was doll, same food every day, no cakes or pies, so when staying a week in the hotel its kinda depressing.
The room was clean, the bathroom has no window and no ventilation system so...
We took a room with the ocean view and the view was perfect.
Location:10 min walk from the seashore.
In general this is a goid hotel.

10/10

Exceptional

29 Sep 2018

Nice hotel. Excellent pool facilities.

Very nice hotel. Great free bus service into town. Evening hotel entertainment not the best. Overall it's a very nice stay.

8/10

Excellent

25 Sep 2018

Verified traveler

The hotel is good, basic but good breakfest. A little bit far from the main area of puerto de la Cruz, 15 min walk by foot on stip hill.

Partner

8/10

Excellent

12 Sep 2018

Verified traveler

Very nice

Good hotel, good location for travel at the north and good breakfast

Partner

8/10

Excellent

07 Apr 2018

jas

Very nice, friendly staff

Got there very late due to rubbish transfer, and late landing.

Man in reception was rude, but we got our room and slept.

Rest of the stay was lovely.

6/10

Pleasant

22 Feb 2018

Janelle

Looks 4 star, but more 3 star level

The dates of my stay was February 14th -18th 2018 and over 90% of the hotels in the north of the island were completely booked due to carnival. The grounds are immaculate and the pool area is simply stunning. I was lucky to have nothing but blue skies and temperatures in the high 60s to low 70s so was able to sit out in the sun by the pool.

I had a standard double room booked and the room itself was clean and the bed comfortable. However, you are not provided with wash cloths for showering, nor conditioner for your hair. Also there was only ONE outlet to plug in anything in the room. There's an outlet in the bathroom, but who wants to charge their phone in there? In order to compensate, we had to unplug the refrigerator and use that outlet.

It's also important to note that there is no room service. Dinner at the hotel was a blah affair. Eat out. The food is better in town. The bar is pretty decent and the nightly entertainment is targeted to the over 60 crowd.

8/10

Excellent

01 Jan 2018

Verified traveler

Summary

A super stay. Our only comment is that my wife, who is lactose intolerant, had very little choice of food, even lactose free milk or soya was not available at breakfast for her tea or cereal, such a shame when it is available in most other hotels.

4/10

Poor

31 Dec 2017

Alphonsus

Rude and aggressive waiter

Experienced a lot of road noise early mornings and late at night. Dinner main courses very bland and barely warm. Have never stayed in a 4 star hotel with such rude and unfriendly waiters, One in particular (Abrante) thought it okay to rant and shout at us (in Spanish) along with much finger wagging as we approached what appeared to be an unoccupied table set for two. Apparently it had been \"reserved\" for another guest who then materialised! Unfortunately we had no way of predicting this as we're not psychic! An appalling and unacceptable way of communicating with guests which I feel sadly reflects the attitude to guests in what is clearly not a 4 star hotel.

I would not recommend Hotel Puerto Palace and would never return!

Partner

4/10

Poor

10 Dec 2017

Lorraine

Rude staff

Very rude staff. Did not get the room we paid for and was more or less told take it or leave it . Female manager very rude.

Partner

6/10

Pleasant

04 Nov 2017

serban

Not a 4 star hotel

There were ants in the bathroom, a horrible smell in the room and the free parking car of the hotel has only 22 places, so it was difficult to find one after 9 pm

Family

8/10

Excellent

08 Aug 2017

Verified traveler

Nice hotel and very helpful staff.
Would recommend to family and friends..

10/10

Exceptional

25 Apr 2017

Erika W

Great hotel to relax

The hotel is great if you are looking for a relaxing holiday. My friend and I are in our 30s and we wanted to stay in somewhere nice and soak some sun.
The guests at the hotel tend to be older so you can relax by the pool without having to deal with missbehaving crowds. It's 20 minutes from the town centre and has various restaurants nearby.

The staff was brilliant, always very helpful and continuously making sure everywhere was tidy and clean.
Unlike other hotels we weren't pestered with reception trying to upsell any tours or additional services. If we asked for anything, they would suggest different options on where to go and how to get there without spending too much money. I highly recommend it.

8/10

Excellent

04 Apr 2017

Dennis

Great place

Check in staff were excellent. Hotel accom, staff and food was very good. Unfortunately (or fortunately) there seemed to be just and one other UK couple staying, the remaining 198 rooms were seemingly all taken by other Europeans. Although none caused any offence whatsoever, we did however wish that one or two of them might at least have smiled once.

Partner

8/10

Excellent

16 Mar 2017

Daniel

Very nice hotel in lovely area. Not far drive from town centre. Close to Loro parque

Family

10/10

Exceptional

23 Feb 2017

Verified traveler

Upper heart of Puerto

Nice hotel with some decades on it's neck but still going strong.
Great area close to Parque Taoro with beautiful views.
No problems finding parking

8/10

Excellent

05 Jan 2017

Andrea

Great hotel, all rooms with balcony, yummi buffet

Wonderful place for singles, too. You can enjoy outdoor hotel pools, jacuzzi, 4th floor nudes only terrace with jacuzzi and fantasticly refreshing cold pool for free, also tennis, gym, gym classes for extra pay of course. Beach with wild waves mostly and volcanic sand with restaurant and bar about 10 min walk. Sunbed 3 euro. I also recommend to rent a car, easy parking everywhere. Wonderful small town, Spanish feel, amusement park for kids, a lot of great Tapas and seafood places, cocktails, clubs also 10 minutes slow walk. Markets and supermarkets about 5 minutes walk. I'm back to explore more next year.

10/10

Exceptional

02 Nov 2016

Kay

Great hotel, pleased with our stay.

Very good. The room was comfortable and size was ideal. Restaurant service was good, plenty of food variety.
Pool and the facilities were very good, clean environment. Room was generally clean. The only downside was that the shower head wasn't working properly & bathroom soap etc was not replaced/topped up until we vacated after 4 nights.

8/10

Excellent

12 Sep 2016

roy

Puerto- a nice resort but could be friendlier

A PLEASANT ENOUGH HOTEL BUT A LITTLE BLAND AND SOULLESS. I have stayed there many times but they did not welcome me back or use my name.Some of the staff need to be told to smile more.Many hotels in Puerto treat guests as a number rather than a person,I have been visiting since 1978 and have stayed in most of the major hotels, I return because of the climate and the beauty of North Tenerife not because I am made to feel welcome.

8/10

Excellent

29 Mar 2016

Verified traveler

Good quality for the price

Great hotel overall. Staff were very helpful. Room was quite large with a king bed, and very clean. Good pools but the meals and food were only average in our opinion (we booked half board). Overall, we would be happy to stay there again.

Partner

6/10

Pleasant

05 Feb 2016

Pamela

We stayed here for 4 days, we were disappointed wifi was not in the room, we was also disappointed with the food. The dining room needs brightening up and modernising. The bed was not very comfortable either.

Partner

10/10

Exceptional

22 Jan 2016

Mr & Ms Walker

Lives up to it's 4 stars

Pleasantly surprised with this hotel

It actually looks better than the photos

The freshness of the food attention to quality at the buffet was amazing.

The gym was huge and fully kitted out

The pool area was nicely laid out

And it was a comfortable walk to the beach

top marks

8/10

Excellent

17 Jan 2016

vinn

Nice Hotel , good facilities , friendly Staff

Great place , good amenities and reasonable food .
Drinks as always expensive in Hotels . But overall good 4 star Hotel.

10/10

Exceptional

01 Jan 2016

Annii

Quiet location, but not too far away to find fun

Second stay at Puerto Palace. Liked the fact it is in a residential suburb. Hotel bus can take you into town, though the walk down is pretty easy. Found the walk back was up hill so either used the hotel bus or a Taxi. € 3.00
There was evening entertainment and we enjoyed Tito, as he sung well.
The pool area is lovely as it is attractive, and it is kept clean.. There is even a little kiddies pool around the side.
Papa Noel made a visit in Christmas Day.
The staff do try and make everything as festive as possible..and the staff in the dining room work very hard to make sure you are ok.

10/10

Exceptional

01 Jan 2016

Verified traveler

We stay here at least a couple of times a year and it is always brilliant!

10/10

Exceptional

22 Nov 2015

Dace

Great holidays

Hotel and room were clean. Amazing view from rooms. Great outdoor space with pools and beautiful garden.

Partner

6/10

Pleasant

16 Nov 2015

Kim

Beautiful pool area

Though the pool area was nice, the location was a long walk from city center and a really far distance from the airport. Also, the beds need to be upgraded. They are very hard.

10/10

Exceptional

20 Sep 2015

Dr D's travel

Tenerife Puerto De La Cruz

Hotel reception staff were 1000%
:-)
Basic rooms, you'll need to request extra pillows & the housekeeping staff were 1000% :-)
You'll need a car rental although they have an excellent a service.

10/10

Exceptional

18 Jan 2015

Patricia

A relaxing stay

The hotel was clean and well presented, nothing was too much for the staff. Dining offered a wide variety of choice for both breakfast and evening meal, which was good value for money too. The hotel was situated approximately a 10 - 15 minute walk from the main shops but was good exercise, especially walking up the steep streets. The neighbourhood was quiet.

Partner

10/10

Exceptional

10 Dec 2014

Mary

Great hotel set in stunning gardens

As a single woman traveller I had a great stay. I found the hotel staff welcoming, helpful and efficient. A small problem with the shower was fixed within minutes of my reporting it. My room was a good sized double room looking out onto a quiet back street with pleasant balcony. The hotel is spotlessly clean and recently re-decorated with a contemporary feel. I found the food in the restaurant offered a wide choice with good variation over the week. The waiters were polite and helpful. I used the lagoon type pool and sat out in the gardens when it was not too cool. This hotel is ideal for couples or singles wanting a quiet break... it is away from the noise of the centre of town with good sports facilities and excellent public transport links nearby. Walking into the centre takes about 15 minutes going down but longer coming up... the hotel is situated uphill from the main town. The wifi worked well in the reception area but not in individual rooms. I enjoyed my 9 days and felt relaxed and chilled at the end of my stay. This is the sixth time I have stayed at this hotel and look forward to returning.

10/10

Exceptional

03 Nov 2014

Dan

lovely time sept 20-27

Beatiful hotel,good food,lovely position!Near Loro Parque

6/10

Pleasant

26 Oct 2014

cazza

October half term

convenient location. .. easy transport links and the free bus to town us useful but didn't really use. hotel mainly elderly people , evening entertainment repetitive and not for the under 60s in my view.
reception staff unhelpful particularly in regard to booking trips as I was told I would have to make my own bookings at the individual attractions, when I later found that it could be done at the hotel.
The food is also limited and repetitive. breakfast could be improved. .... ate out twice as wasn't very keen on the evening offering altho I booked half board.
still enjoyed my break it's what you make it and not to depend on others.

Family

4/10

Poor

09 Oct 2014

Needs a bit of work

I don't mind a budget hotel, but unfortunately Puerto Palace offers amenities that it is unable to live up to. The wifi was TERRIBLE, we were only occasionally able to connect and one ever down in the lobby (and only parts of it). This seemed to be the case for everyone else as well, given the number of people congregating there. The breakfast was of similar quality. There was no \"real\" coffee available (the machine was dispensing instant coffee that proved unpalatable), every morning it was a fight to find a table even though they had at least two parts of the dining room marked as closed, and the food available was of very low quality. Fruit out of a can, mushy tomatoes, cereal that was gathering dust, empty containers of milk. I would rather have had a hotel that did not offer breakfast.
The rooms were clean and everything worked in the room (aside from any wifi). The pool was beautiful, but there were a lot of ants and the flooring around the pool was so sticky that my flip flops got stuck and one ripped in half!
Every night there was loud, terrible music in the lobby that thankfully did not carry to our room.
Overall our stay was fine, but I certainly won't be booking Puerto Palace again.

8/10

Excellent

29 Sep 2014

Mike

A smoky 4 star hotel.

Build on a steep hill. Quite tiring to walk up the hill to the hotel. 12 mins to centre. Lovely pool area. Nice ball room. Evening acts ok. Magician show fab. 'Food is plentiful but not that tasty. 3.15 € for taxi to bus station. €9.55 for transfer by bus to TFS airport using a bono card. Wi Fi connection poor in bedroom. Had to connect in reception area. Many people tend to sit in the reception Area after meal on their iPads. Cost to use room safe. Cost to use TV remote control - hard to believe I know. Happy hour 5-6pm for cocktails costing just under a fiver for two cocktails. Reception staff useful and nice. Left our baggage in a baggage room on day o departure . Biggest negative of our week at Puerto palace was the smoky atmosphere in the hotel as they kept all door open allowing second hand smoke to drift over you where ever you are in the hotel. Smoky atmosphere on our own balcony and around pol area. They need non smoking areas. The smoke split my holiday triggering off my headaches almost every night. Plentilful food. Great variety. Average quality . Puddings were cold and no hot puddings were supplied . Cakes were very creamy but tasteless. We tended to stay with fish and veggie options as they tended to be safe options. Did not provide water on tables unless you bought it from them costing twice the shop price.. Overall a nice hotel, clean, well furnished, spacious rooms.

6/10

Pleasant

25 Sep 2014

Mor Baras

Disappointment

I looked at several hotels around and this one get the best rate. However when I get there I saw it's very old fashioned hotel. Room facility was not so good, Beds was NOT comfortable any regular services such as T.V. remote control and safe was extra charge. When we arrived stuff was not so nice to us, we get no explanations about the surroundings, Pool and garden was beautiful. General Disappointment.

6/10

Pleasant

10 Feb 2014

Verified traveler

Good value for money

Everything was OK except the food, which was disappointing, especially for vegetarians.
There was nothing to drink for free at dinner (not even water).

Partner

4/10

Poor

21 Nov 2013

Sue

Lonely hotel for solo traveller . Staff aloof .

Only English guest in hotel. Poor WiFi. Only 1 socket in double room ! Bed linen of poor quality and bed uncomfortable, but room kept clean by excellent room staff. Felt unwelcome.

10/10

Exceptional

28 Oct 2013

Alistair

Lovely clean and welcoming hotel

Had a lovely clean room, excellent food and good service. An older clientele (mainly Spanish & German) gave the hotel a relaxed and quiet feeling. No rush for sun loungers as most people seemed to go out for the day meaning an uncluttered pool to relax by and swim in. Excellent value for money overall. Hotel is in Puerto Cruz at the North of Tenerife. We hired a car which was good value and meant we could scoot about without getting bogged down with transfers and tours. Plenty parking around the hotel. Lovely view of the Teide volcano from the poolside.

10/10

Exceptional

24 Aug 2013

Ken A

A great hotel for your holidays

Staff were very helpful and friendly, the rooms and pool and jacuzzi facilities excellent, food first class for a buffet with plenty of choice. Free WiFi in main areas, altogether an excellent place to relax and enjoy a holiday. A good walk from the centre meant the need for taxis most days but, at the same time, meant peace and quiet away from the madding crowd.

10/10

Exceptional

12 Apr 2013

Raymond

It is very good to get in puerto, shops and beach.

Have now stayed there three times, and will go back, again soon, staff very help full, food very good, bed room very clean, 10 out of 10. For me

10/10

Exceptional

03 Jan 2013

Verified traveler

Excellent place!

We had a fantastic time during our stay at this hotel in the Christmas week and the hotel exceeded my expectations. When we planned our vacation, we were still weighing up whether to stay in the south or the north part of Tenerife. Most of the hotels in the south were massively overpriced during the Christmas week. Then we saw Hotel Puerto Palace which was priced very reasonably and seemed to have great reviews. So I booked my stay but was still a bit unsure of what to expect. I was clearly wrong in my concerns as the hotel really ticked all the boxes and I cannot fault them on any issue. The only point I would raise is about the variety of food that thy include in the dinner buffet. While the food may be acceptable to people with Western tastes, there really is no suitable option at all for those wanting some vegetarian or Asian cuisine options. Our stay was half board (dinner included) for 6 nights but we ended up dining at the hotel only for 2 nights due to this reason. I would suggest that people having specific choice of cuisine should rather go for only the breakfast inclusive deal and dine outside. This is not a problem as there are many good eating places near the hotel.

Family

10/10

Exceptional

09 Nov 2012

ray

very good for site seeing, not far to the beach

very very nice, this is the second time that we have stayed at the hotel,puerto palace, and will be going back very soon, in november or december this year, would recommend it to any one, good staff, and very clean, and all so the food very good two.12 out of 10 for are stay.

Partner

8/10

Excellent

04 Aug 2009

not bad

for a 4star hotel I would have expected more washing things, Pillows very thin asked for more which came very quickly but even 2 would not make one decent one. breakfast was cold, other wise ok

10/10

Exceptional

03 Aug 2009

Excellent quality for the price

This is the 2nd time my family 2 adults 1 child have stayed at this hotel. July 2004, returning July 2009. Rooms are a good size we were lucky enough on our 2nd visit to get a room with a large balcony on 2nd floor, air conditioning, plenty of wardrobe space, a mini fridge, large double sink, toilet, bidet, shower over bath hairdryer.
The hotel has a minibus into/return Puerto during the day. It is a 15 min walk from Plaza Del Charco very easy walk as it is all downhill. I reccomend taxi back which will cost about 3 euros.
Hotel has good selection of buffet food and a chef on the grill cooking meats, plenty of choice for everyone and of a good standard too. You will not go hungry.
Staff are always helpfull. Hotel has an enertainment programme and they put on some really good acts. They also do activities not on the norm such as spanish lessons, organised walks around Puerto.
The best bit of the hotel are the swimming pools, fantastic, the pool area has gorgeous sculpted gardens and it really does feel like you are on holiday it's not just a concrete block. The main pool has a sloped access like walking into the sea and is shaped like a lagoon and is standable in all areas I am 5'3. The colder pool is circular and has a waterfall cascading down. There is a smaller pool for toddlers but the main pool is shallow on the slope so most children play there. There are 2 jacuzzis and also a rooftop pool for nudists. A lifeguard is on duty from morning until about 6pm.

10/10

Exceptional

04 Jun 2009

LoveNY

Nice Hotel

I stayed a week in May. I believe I did not pay much as compared to busy season. The hotel' s room was beautiful-the same as pic they show on the Website. The room has a balcony. As room amenities, they have a in-room safe, but you have to pay before you use. The gym is the same. If you want to use it, you have to pay. They have a daily and weekly price for staying guests. It cost 5 euro a day and 15 euro for a week. Also, their complementary breakfast are excellent. There were many different kinds of food, so you should find something you like. Oh, only one thing, the housekeeping attendants will enter the room, even though you place \"Do Not Disturb\" sign on the door (i put it, but they entered room everyday...)

10/10

Exceptional

07 Jun 2026

Ericka

Très bon hôtel que je recommande, le seul bémol est qu’on est un peu loin du sud mais rien à dire sur le personnel et l’hôtel.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Anthony

Bien situé
Petit déjeuner très varié

Partner