Hotel AF Valle Orotava

Spain , Tenerife
PUERTO DE LA CRUZ, Calle Cupido, 12
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75 reviews shown

10/10

Exceptional

07 Mar 2026

Simon

Management and staff were warmly welcoming and friendly. Facilities were excellent and the breakfast was splendid. Good location with great view from room balcony and roof swimming pool/bar. Vell equipped and furnished room.

Partner

8/10

Excellent

18 Feb 2026

Catharine

The staff were great, especially Jose on reception who organised an extra night's stay for me, and also the breakfast team who kept the place spotless.
On the downside, for a 4* hotel I expect a better selection of toiletries in the bathroom.

10/10

Exceptional

28 Dec 2025

Helen Jane

This hotel is perfectly positioned in PDLC near to amenities & the centre of town. Stunning views to Teide. Also it’s right next to the bus station which makes it easy to get around the island. The staff here are very friendly & helpful & always take the time to chat to you - their language skills are excellent. The food in the restaurant is excellent quality at both breakfast & dinner with plenty of choice and well presented. The new spa is a welcome addition & reasonably priced. The rooftop pools are refreshing and not too hot: it’s nice to swim in a saltwater pool without the overpowering smell of chlorine. Beds very comfortable & clean.

A note to future guests: the former bus station to the side of the hotel has been vacant for many years but is due to be demolished & replaced with a commercial/public space in the next 2 years. This will inevitably be noisy & disruptive during the process so I would make sure to check the progress of the project before booking. Overall this will be a large improvement when completed though.

My only very minor gripes are that there’s no milk provided with the tea & coffee in the rooms; for evening dinner there is no free drink option (eg tap water) or coffee/tea available; and that on a couple of occasions the food was incorrectly labelled in the buffet restaurant with the wrong nutritional information, so those with allergies do need to be extra careful. The hotel in general was excellent and I’d recommend it to anyone visiting PDLC.

Leisure Partner

2/10

Poor

02 Jun 2025

Thomas

Terrible customer service

Friends_and_family Family

8/10

Excellent

10 Jan 2025

Jennifer

Some confusion with the description of the room on the website but this does not reflect on the hotel. Very friendly staff, comfortable beds. More fresh fruit and gluten free options at breakfast, packaged individual yogurt vs the community bowls would have been more sanitary and an improvement. I did not use the pool or other facilities so can not comment. Very good location.

Self

10/10

Exceptional

28 Dec 2024

Veronica

The hotel is nice, well located and helpful staff.

Leisure Self

10/10

Exceptional

19 Nov 2024

Thomas

Hotel was good all round.

Leisure Partner

6/10

Pleasant

15 Jul 2024

Steven le

Nice hotel staff were lovely however very noisy road outside therefore got very little sleep. Almost no parking around the hotel and pool was very cold.

Leisure Partner

10/10

Exceptional

09 Jul 2024

Joyonna

Perfect Location for transport around the island also in the centre of Puerto de la Cruz as soon as you come out everything is walking distance. Breakfast is Served Daily and complimentary, also a Spa and Rooftop Deck with bar and 2 pools.

Leisure Friends

8/10

Excellent

01 Jul 2024

DAVID

My wife and I stayed here for two nights on a half-board basis. Check-in was fast and efficient and we were given room 303.
The room was adequately furnished, with sufficient hanging/shelf space and (free) safe though the wardrobe had no door. There was a small minibar/fridge and kettle. Cups, glasses, tea, coffee and sugar were provided but no milk/creamer and the hot drink supplies were not replenished. The beds were comfortable but the sheets were not really big enough to tuck under the matress, so they had the tendancy to come away in the night. The tv had a number of channels that could be tuned to English language. The wifi was good.
We found the food had improved since our last stay although even though we eat early and were one of the first people down at dinner, the food was already tepid and we had to use the microwave.
It was disappointing to find that the sunbeds had still not been replaced despite the management being aware of the problem since March.
The main issue with this hotel is the bathrooms.When the hotel was renovated in 2021, they chose to install glass cubicles as bathrooms. These offer no privacy and anyone using the toilet can be seen from the bedroom, hall and even from a person sitting on the bed (as the full-length mirror is poorly positioned) which is rather disconcerting. Management have been aware of the situation since the renovation. The problem could easily (and cheaply) be solved simply by using some stick-on, vinyl frosted panels.

Leisure Partner

10/10

Exceptional

19 May 2024

Tracey Elizabeth

Relaxing

Absolutely Beautiful hotel couldn’t ask for anything more

Friends_and_family Friends

8/10

Excellent

05 Apr 2024

Sergio

Good overall

Overall the stay was good and it gives us exactly what we’re looking for. The only negative thing was the treatment from a receptionist who was rude because we left our room 30’ later than the checkout time without considering that the last night the clock went forward and the alarm didn’t ring.

Partner

10/10

Exceptional

26 Mar 2024

Jayne

Great reception staff!

We had a lovely stay for 2 nights. The reception staff were exceptionally helpful, they even sent a member of staff with my husband to sort out our tickets at the bus station! Very modern hotel in a great location, short walk to bus station and sea front and lots of bars/restaurants close by, huge rooftop area with bar, pools and sunbathing areas with fantastic views, would recommend!😎

Partner

10/10

Exceptional

01 Mar 2024

Geoffrey

Everything clean and modern looking. Staff are so helpful. Breakfast covers all options

Leisure Self

6/10

Pleasant

25 Feb 2024

Denis

The property is not a 4 star property. It is clean but somewhat bland. The rooms look like hospital rooms. I would give the hotel a 3 Star rating. However, it is located close to many shops, restaurants, etc.

Leisure Partner

8/10

Excellent

20 Feb 2024

Padraig

Centrally and clean.

Leisure Partner

10/10

Exceptional

11 Dec 2023

Liam

Highly recommended

Business

10/10

Exceptional

04 Mar 2023

Mr d

great place to stay- just a couple of niggles

arrived around 1pm but room ready and key issued by friendly, efficient and smart receptionist. room renovated recently was fab with great balcony and views of sea and top of Teide. not noisy surprisingly as glass balcony edge seemed to reflect street hubbub, even when rubbish cart arrived.(note that, although the rooms, reception, pool area and bar were finished to a high standard the building structure showed wear in certain places like balcony ceiling which was in a poor state- small but not irrelevant point!). brekky and dinner of high standard wit lots of choice and quality ingredients. one bad point to note that I was surprised to be able to use bedchairs on roof terrace as it was sunny and warm most days but these were wicker construction with no padding and very uncomfortable to lay on. however hotel totally recommended

Self

10/10

Exceptional

16 Jan 2023

Gill

Superb

This hotel has obviously had a refit since covid struck and is now an exceptional place. Very clean and tidy, staff friendly and breakfast buffet was amazing, I was unfortunately ill during our stay (nothing to do with the Hotel ) and the management were wonderful, if i needed anything just to call down to reception. Its lication is right in the centre were everything happens and 2 rooftop swimming pools complete it perfectly, will definitely be back

Friends_and_family Friends

8/10

Excellent

23 Jul 2022

Dawn

Comfy and great location

Good hotel, modern and in good location to the old part of puerto de la cruz. Lots of space on the roof terrace with the 2 pools.

Partner

10/10

Exceptional

04 Apr 2022

Stefan

Super hotel!

One of the best hotels in Puerto de la Cruz, perfect location and very good standard! All staff is super nice!

Self

8/10

Excellent

19 Mar 2022

Verified traveler

New renovated hotel

The hotel has been recently renovated thus everything is well maintained. Since The pool is only open until 6pm we could not take advantage of it as we usually arrived back to the hotel only past 6pm after touring around. It would be nice to have extended hours. Also some kind of blinds will be helpful to create some privacy since the modern bathroom has glass instead of wall. Breakfast buffet had a great variety of items and plenty full.

Friends_and_family Family

10/10

Exceptional

12 Feb 2022

Olivia

Amazing experience!

Great value for money! Beautiful accommodation - very aesthetically appealing. Service was amazing. All staff were so friendly, helpful and highly efficient. Roof top pop was beautiful with scenic views. Cocktails were also incredible and such a friendly barman. Buffet breakfast was really great quality and the location of the hotel was perfect with everything you need in short distance. 100% recommend and will definitely return. Thank you!

Partner

10/10

Exceptional

30 Jan 2022

Susan M

The place to stay in Puerto de la Cruz

perfectly located in the old town, near to the bus station and a pleasant walk to the main tourist strip. The hotel was spotlessly clean, huge range of breakfast choice, comfortable bed, large room, lovely staff. Nothing to dislike, would definitely stay here again if back in Tenerife

Self

8/10

Excellent

06 Mar 2018

Maria

Decent hotel for what you pay for

Hotel was fine for my purposes. Comfortable room. Hotel in good location. Breakfast was ok and perfectly edible.

6/10

Pleasant

11 Feb 2018

Susan

A hotel for fair weather and definitely not 4 star

The location is good and the rooftop bar would be nice in good weather. Unfortunately it rained for eight out of the nine days I was there so the roof was almost never open. I had a single room which was quite small but with a huge balcony with a sun lounger but no roof. it was great on the one day of sun!!
One of the cleaners was ok but for a few days there was a different one who did fancy things with towels but no cleaning. My sheets weren't changed once in nine nights.
The food was not great. The salad bar was quite good as most are but there was nothing much for vegetarians otherwise. The vegetables were quite varied from day today but unfortunately usually cooked to death. The dining room was quite nice and the staff very efficient.
The downstairs bar was fairly horrible with no outside terrace. It was freezing cold as part of the back is just screen blocks and a sort of conservatory bit with a gale blowing through and the roof leaking a lot. The furniture was in a terrible state. The only entertainment was the same man playing an organ every night, which the Spanish pensioner tour groups danced to.
The lobby was pretty awful too and not nearly big enough for everyone using wifi. The reception staff were wearing coats and scarves all the time because it was so cold in there. These public areas were certainly way tattier than at any 3 star I have stayed in. Great position and most staff quite nice.

8/10

Excellent

02 Jan 2018

Sandy

Location was perfect

Hotel breakfast was very poor, the beds were not comfy and made noise every time you move. nice balcony, 2 pools on the roof but unheated water! the reception staff were helpful but the breakfast staff were not.
Location was ideal as its opposite the bus station!

6/10

Pleasant

02 Jan 2018

Verified traveler

twin room, mattresses were different quality- one ok one not. Door to balcony did not shut when we arrived but was 'fixed' temporarily. Room & bathroom clean but a little shabby

Partner

10/10

Exceptional

01 Dec 2017

Verified traveler

A very comfortable stay

I would not have classed this as a 4-star hotel, but you get what you pay for and in terms of service and convenience we couldn't fault this hotel. It is just a bit tired round the edges, the pool areas could have been updated, the mouldy curtains in the room changed, the daily housekeeping a bit better but the staff were very friendly and the location was great for walking into town and to the beach so we were very pleased overall with our stay. We went with the half-board option which was good, a good mix of food every day which was fresh and tasty.

Partner

4/10

Poor

16 Nov 2017

Gaetano

It is not a 4* Hotel

I was a little puzzled. A 4 star hotel, which is good, has only the location in the center of Puerto de la Cruz.
Room: Old furniture with awkward beds and dead bugs attached to the walls. Despite explicitly asking for a double bed (as I have a 10 month old baby), they have attached 2 single beds, different heights of 5cm difference. He had a good bath, more or less decent.
Food: Not a wide choice. Breakfast buffet, with scramble egg immersed in 1 cm of water, horrible. Being a 4 star I also expected an a la carte choice, but it was not so.
Pool: Good but not very good, some maintenance work is a must, and for pleasure, the water has to be heated a bit. It is actually on the roof, but you can not expect 2 pools with 1.70m of water to heat up only with the sun. Frozen water!
Parking: None. If you are going to hire a car, get ready to turn around the block for at least 10 times.
Internet: Not available in the rooms. only available in the Hall where there are 80% of customers. Power outlets? 2. Scandalous for a 4 star.
Price: At least that's cheap.
In General the Hotel is not a 4 star, but a 2 star hotel. Everything to be remodeled from the staff (to a large extent) to the rooms (all). It is not advisable for those who have children (also because there is no one who helps you bring your luggage to your room), but only for seniors and young couples who do not claim great comfort. 2 STARS

6/10

Pleasant

11 Oct 2017

Verified traveler

Well situated hotel.

1 week early September, 2 roof top pools with a bar and around 30 degrees c temperature, mountain range to the rear, looking towards Puerto de la Cruz, pleasant views, just what was needed.
Took coach trip to furthest northerly point to sample the scenery.
Enjoyed visits to Lago Martianez numerous swimming pools,shopping,bars and restaurants.

10/10

Exceptional

25 May 2017

Andrew

Could'nt fault it

The hotel was central, rooms clean and tidy. Not modern, but very comfortable. Food was great good choice and something for everyone tastes and drinks on All inclusive were also good. Roof top pools great views and clean and tidy area...sun loungers always available and mats. Staff friendly and reception staff helpful and knowledgeable. Great value for money and will stay here again definitely. Mixed visitors so its not just for English but everyone was friendly and sociable.

8/10

Excellent

07 Feb 2017

Daz

Good location

The hotel has really good sized clean rooms and the staff are great. A little updating is required to bring the rooms up to standard. Wi-fi a flat screen TV and tea and coffee making facilities along with some redecoration would make this hotel a winner.

6/10

Pleasant

07 Feb 2017

William.L

Good value hotel in a nice area

Great value. Nice area.

8/10

Excellent

07 Feb 2017

Alan

Nice central position

Had a Lovely two nights there for my wife's birthday. We live in the south of Tenerife.

8/10

Excellent

30 Jan 2017

Helena

Great room and location but wifi only available in the lobby.

8/10

Excellent

27 Dec 2016

Verified traveler

All good

All good, some of the hotel could do with a lick of paint and rooms need more sockets, but apart from that all good and I would stay again.

6/10

Pleasant

23 Jul 2014

Darren

The walls are too thin in the rooms.

The walls are too thin in the room and you can hear everything the neighbours are saying.

10/10

Exceptional

23 Feb 2026

eric

Tres belle chambre, grande salle de bain toilette ,mais les parroies vitrées des toilettes surprennent, heuresement qu'ils sont dans l'angle pas visi le du lit

Partner

8/10

Excellent

16 Dec 2025

guenhael

Personnel competent.

Partner

8/10

Excellent

16 Nov 2025

Martin

Gute Lage

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

eirik

Nice hotel with good cleaning, good breakfast and very nice personell. Recommended. We stayed there for 2 weeks and will definitely come back again next year.

Partner

8/10

Excellent

01 Sep 2025

Jean-Gérard

BONNES PRESTATIONS

Leisure Family

8/10

Excellent

23 Jul 2025

Zakaria

les femmes de ménages excellente, manque de place de parking autour.

Leisure Friends

8/10

Excellent

01 Jun 2025

Helmut

Una estancia muy cómoda y agradable

Partner

8/10

Excellent

11 May 2025

Tiziana

Schönes Hotel mit stilvoll eingerichteten Zimmern. Die Sauberkeit in den Zimmern war immer tadellos, großes Lob an die Reinigungskräfte.
Im Restaurant wäre ein bisschen mehr Genauigkeit in puncto Sauberkeit des Geschirrs wünschenswert. Das Buffet bietet eine gute Auswahl, sodass für jeden etwas dabei ist.
Insgesamt ein schönes Hotel mit guter Lage, welches wir gerne weiterempfehlen!

Leisure Family

8/10

Excellent

11 May 2025

Samanta

Schönes Hotel, sehr sehr saubere Zimmer, gut gelegen, nettes Personal, alles super!

Leisure Family

8/10

Excellent

01 Apr 2025

Linus

Det mesta var väldigt bra. Det enda negativa var att frukosten var ganska dålig och gymmet var inte alls bra. Väldigt lite utrustning i splog kvalitet samt en död kackerlacka på golvet.
I övrigt väldigt nöjd med allt, rummen var bra och fräscha, rooftoppoolerna var trevliga.

Partner

10/10

Exceptional

23 Feb 2025

Verified traveler

Very nice hotel!

Partner

10/10

Exceptional

30 Nov 2024

Renate Maria

Todo bien,como siempre

10/10

Exceptional

28 Jun 2024

Joseba

El hotel está muy limpio y cuidado. Muy cerca a pie del centro de Puerto de la Cruz

Leisure Partner

10/10

Exceptional

02 Jun 2024

Marek

Good location. Hotel was clean and had comfortable beds.

Leisure Self

10/10

Exceptional

01 Apr 2024

Sara Esther

Perfecto todo

Leisure Partner

8/10

Excellent

03 Mar 2024

Maria

La ducha es muy abierta y se sale el agua por todo el baño ya que esta al mismo nivel del resto.
El spa es muy pequeño y la zona de masaje no esta muy aislada, eso si las chicas del spa muy atentas y el masaje increible.

Leisure Partner

8/10

Excellent

20 Jan 2024

Anders

Matsal kan förbättras

Frukost var bra men lokalen är inte trevlig. Ingen ljuddämpning och stark arbetsbelysning. Middag serveras även i denna lokal, otroligt.
Undvik hyrbil då parkering saknas helt i området.
Övrigt så är hotellet OK.

Partner

10/10

Exceptional

13 Jan 2024

serge

Hôtel bien situé dans parking . Très belle piscine en terrasse mais qui ferme a 18h le soir dommage nous n'avons pas pu en profiter.

Partner

10/10

Exceptional

24 Nov 2023

Andrea Heike

Wir haben uns sehr wohl gefühlt. Das Personal ist sehr freundlich und die Zimmer modern eingerichtet. Beim Essen gab es immer viel Auswahl und für jeden ist etwas dabei. Es gab zum Beispiel auch einen Asia oder Mexikanischen Abend beim Essen. Parkplätze sind am Hotel nur begrenzt vorhanden, man muss immer einen suchen. Aber alles im allem sehr zu empfehlen!

Leisure Partner

8/10

Excellent

27 Oct 2023

Abel Velasco

8/10

Excellent

13 Oct 2023

Katja

Good value

Very nice hotel. Good value for the money. Everything was better than i expected. Room was clean, modern, very comfortable bed. There was minibar & coffee & tea ( only decaf coffee for some reason). It was quiet even though view was to the street.
The hotel felt like it was well kept & maintained. Nice service at the reception. Only thing that could be better was the breakfast. Too many queues, coffee quality was not very good & the breakfast area was very noisy. The breakfast was still quite good.I would recommend!

10/10

Exceptional

15 May 2023

Marin

Ubicación perfecta y muy buenas instalaciones instalaciones.
A destacar las piscinas y zona exterior

8/10

Excellent

12 Apr 2023

Eric

Hotel agréable

Bon séjour, hôtel agréable et tres bien situé.
Seul petit bemol au niveau de la restauration basique/bas de gamme pour un hôtel 4 étoiles

Partner

10/10

Exceptional

24 Mar 2023

miguel angel

Todo muy bien, con la extrañeza del baño con cristal completamente transparente

Partner

8/10

Excellent

09 Feb 2023

Frank

Neu renoviertes, modern eingerichtete Zimmer, schöner Rooftop-Pool. Sehr gutes Essen, sehr schöne hohe Betten, modernes Bad. Leider läuft im Bad nach dem Duschen das Wasser durch das ganze Bad und die Toilette wird nass gespritzt. Das ist der Nachteil des modernen offenen Duschbereiches. Das Hotel hat leider einen großen Nachteil, falls sie mit einem Pkw anreisen: Parkplätze sind absolute Mangelware. Manchmal fand ich nach langem Suchen erst in 500 m Entfernung einen Parkplatz.

Leisure Partner

10/10

Exceptional

03 Feb 2023

Olivia

Ravie

Excellent rapport qualité-prix. Chambre et sdb très propres.
Je reviendrai sans hésiter !

Partner

10/10

Exceptional

07 Dec 2022

CARLOS FRET

BUEN HOTEL CALIDAD PRECIO

Leisure Self

8/10

Excellent

28 Nov 2022

Frank

Moderne neue Zimmer mit viel Platz, auch für Kleidung.
Sehr gute Auswahl und Qualität der Speisen, u.a. auch viele einheimische Gerichte. Jeden Abend wurde eine andere Sorte frischer Fisch und Fleisch frisch vor den Augen des Gastes gebraten. Zwei moderne Meerwasserdachpools mit Poolbar luden zum Baden und Entspannen ein. Einziges Manko ist die Parksituation vor Ort. Das Hotel liegt sehr zentral. Parkplätze in der Nähe sind äußerst schwer zu finden.

Leisure Self

10/10

Exceptional

29 Sep 2022

Yvonne

Neues, modernes Hotel. Alles sehr sauber und top Standard! Stylisher Pool auf der Dachterasse. Zentrale Lage

Leisure Self

10/10

Exceptional

18 Sep 2022

Alain

Confort de la literie, buffet petit déjeuner, service nettoyage chambre. Le moins : intimité de la toilette dans la sdb qui est vitrée...

Leisure Partner

10/10

Exceptional

11 Sep 2022

Ludivine

Tres bon hotel !

Hôtel propre, super jolie.
Grande chambre spacieuse
Point faible : pas de parking a l'hôtel et pour touver une place au alentour c'est tres compliqué !

Partner

10/10

Exceptional

17 Aug 2022

Francisco

Repetiré seguro.

Me pareció magnífica tanto la situación del Hotel como el Estado sobre todo. Muy nuevo (en una localidad donde por desgracia abundan los hoteles con mobiliario muy viejo y en pésimo estado) y el personal bastante atento.

Partner

10/10

Exceptional

02 Aug 2022

Adrián

Perfecto

Hotel genial y reformado.

Partner

6/10

Pleasant

04 Apr 2022

Jean Cedric

Trendigt och minimalistiskt , saknade vissa smådetaljer.Tex papperskorg på rummet.Tvål hylla/hållare i duschen .Jag älskar trendiga hotel men detta var lite för avskalat och dystert .Fantastik morgonbuffe och två fräsha pooler på taket. Överlag bra value för pengarna.

Self

8/10

Excellent

21 Mar 2022

Verified traveler

Flott hotell.

Savnet glass. Hadde vært koselig med et glass vin på balkongen. Og tannglass. Stolene på balkongen var ikke veldig behagelige. Badet var lekkert.

Self

8/10

Excellent

12 Jan 2022

Francesc

Buen hotel moderno

Excelente ubicación muy cerca del centro, hotel reformado hace poco con habitaciones amplias y piscina en la terraza. A mejorar el desayuno poco variado y podrían reponer más.

Partner

10/10

Exceptional

30 Dec 2021

Eva

Helt perfekt

Efter at være blevet skuffet over et andet hotel, var det muligt at check-in kl 23 om aftenen på dette dejlige hotel. God service og lækre faciliteter. Regner med at komme tilbage.

Partner