Name: Silken Saaj Maar - Only Adults
Address: San Telmo, 18, Puerto De La Cruz, 38400, ES

10/10

Exceptional

13 Jul 2026

Paulo

Amazing view , the staff were helpful and always prompt to help, balcony facing the ocean was the highlight of the trip

Partner

10/10

Exceptional

30 Apr 2026

Patricia

The property is in the ideal location with everything you could possibly want in a hotel. Gym, pool, hydrotherapy, spa, bar, restaurant. Absolutely wonderful stay. I will stay here when I come back.

Self

10/10

Exceptional

23 Mar 2026

Lori

This was an excellent choice for our stay on tenerife in the canary islands. Our third floor seaside room was wonderful because we could leave the door open and listen to the waves. And yet, still have privacy during the day, because people could not see in from the street.
The breakfast offering is quite amazing. And the room has modern appointments that were really nice such as motion detected nightlights in the bathroom and l e d's that could be set for different light levels.
It's true that the rooms are not very large and the bathroom is quite a squeeze. I was also a little stumped that amenities did not include body lotion or hair conditioner. These seem pretty basic for a four star hotel. However, overall it was a wonderful place for us to spend our time in the canary islands

Partner

6/10

Pleasant

20 Feb 2026

Graeme Innes

Room had no windows to the outside just internal windows viewing the corridor and into an air duct which could be noisy.
I did request information from the hotel regarding this when it was brought to my attention however they never answered my query.
Beautiful views couldn't be enjoyed.
The staff I came into contact with were all very nice.

Self

10/10

Exceptional

10 Feb 2026

Frederick

The staff were all great the room perfectly cleaned and I love the rooftop pool and bar. This hotel is in such an amazing location too.

Leisure Self

8/10

Excellent

26 Jan 2026

Alejandro

Location, rooftop bar and views

Leisure Partner

10/10

Exceptional

28 Dec 2025

Charlie

Nice rooms and amenities

8/10

Excellent

06 Dec 2025

Mike

Lovely hotel with great roof terrace and friendly service.

A few negatives:

The standard rooms do not have much natural light or fresh air as the windows are into a small light well and look directly into other rooms so the blinds have to be kept closed.

There are no air conditioning controls in the room which can become warm and stuffy.

I would recommend paying the extra and getting a room with a balcony.

Self

8/10

Excellent

05 Dec 2025

Iwona

Room was clean but very small space. No space to keep suitcase

Leisure Partner

10/10

Exceptional

05 Nov 2025

Mary

Staff was polite, helpful and friendly. Room was well equipped, very clean and everything was in good working order. Excellent breakfast, perfect location. Our only difficulty was with parking. There is no parking nearby.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Mark

Beautiful hotel. Perfect location on waterfront and short walking to all good food and drink spots in Puerto de la Cruz. Staff very helpful and nice. Roof top is great. Spa is okay but a bit basic. Only annoying thing you have to specify a double bed when booking which isn't obvious, otherwise they give you two singles

Leisure Partner

6/10

Pleasant

04 Sep 2025

alicia

Great location except there is no parking anywhere nearby. The unfriendly front desk staff will say you can just park on the street, but good luck finding any spots. Some days we drive around for 45 minutes looking for a spot. The rooms are eco friendly but the front desk staff failed to explain how to use the smart features. Our first night we slept without AC. Tjr rooms and hallways are very dark. The highlight of this hotel is the rooftop bar- especially Carlos. He is a wonderful asset to this property and treats all the guests as his friends. Food and drinks at Hawa were fantastic!

Leisure Friends

10/10

Exceptional

19 Aug 2025

Frederick Sydney Stuart

I loved this hotel especially for its location. Great staff and a fantastic roof top pool. I will definitely be returning.

Leisure Self

10/10

Exceptional

05 Jun 2025

michael

The views from rooftop pool an d bar were fantastic the staff were great a special mention for carlos they all couldnt do enough for you

Leisure Partner

10/10

Exceptional

27 May 2025

Luis

I had such a relaxing vacation here, and the staff went above and beyond to make sure that our trip was delightful! We got upgraded to an ocean view without asking, and everything was superb from the spa/gym to the rooftop views!

Leisure Friends

10/10

Exceptional

11 May 2025

MR T G

Well stay again

Very comfortable
Spacious room
Lovely restaurant

Partner

10/10

Exceptional

29 Mar 2025

Helena

Beautiful room and bathroom with an ocean view balcony. Recommend booking the deluxe sea view room if you can as much more spacious plus an amazing view of the sea. Only downside was weird window in the shower with an opaque blind so felt very exposed when showering. Could also do with some conditioner on offer.

Leisure Partner

10/10

Exceptional

25 Jan 2025

afamefuna

This is a beautiful hotel facing the ocean, the dinning is the hotel is lovely with very good food. It has a beautiful skybar overlooking the ocean.

Leisure Partner

8/10

Excellent

22 Jan 2025

Kamari

Absolutely excellent staff so kind and generous in both the main hotel and restaurant. We had a double board which I'm so glad we did the food was so delicious and the buffet style was great value for money. Sadly the spa disappointed slightly - door wouldn't close on sauna without a towel on the floor, steam room lukewarm and swimming pool was too cold. Absolutely beautiful town and hotel. Although far from the airport 1hr it was definitely worth the stay. Very very clean and housekeeping were extremely prompt in cleaning rooms. Take the bus to save money getting around!

Leisure Partner

10/10

Exceptional

21 Jan 2025

Tiffany

The rooftop bar and pool are amazing! Such a gorgeous view, the location is truly perfect being in easy walking of great views and lots of awesome food options.

Leisure Friends

8/10

Excellent

02 Jan 2025

John Exley

Beautiful hotel the rooftop pool and bar is perfect. The only thing that let it down was the food I ordered the squid ink croquettes they were frozen inside and had to be replaced. We also paid for a buffet on Christmas Day evening it was pretty lack lustre and not a good selection we left unimpressed and hungry. Would love to stay again but not get involved with the food.

8/10

Excellent

30 May 2026

Katharina

Personal und Frühstück ein Traum

Partner

10/10

Exceptional

25 May 2026

Enrico

tutto perfetto tutti efficienti Oscar cameriere gentilissimo

Partner

8/10

Excellent

24 May 2026

Eva

El hotel estaba muy bien situado, las instalaciones muy cuidadas. El restaurante estaba correcto aunque no había demasiada variedad.
La experiencia fue muy positiva y repetiría estancia allí.

Partner

4/10

Poor

15 May 2026

Dolorès

Très bon accueil du personnel.Au petit déjeuner un employé pas trop sympa mais les autres l’étaient. Très bon emplacement. La vue au petit déjeuner est incroyable et la vue de la chambre sur mer également. Malgré tout quelques points de détails qui sont un peu décevants et qui font que vous êtes dans un hôtel haut-de-gamme : pas de kit avec bonnet de douche, mouchoirs, coton-tige, etc. Pas de petite petite serviette. Pas de crème de corps. Ces petits détails à améliorer et tout sera top.

Partner

8/10

Excellent

14 May 2026

elisabetta

Un 4stelle da 5stelle posizione sulla passeggiata mare, splendida vista, colazione eccellente per tutti i gusti, drink di benvenuto, camera standard all'interno silenziosa ma molto spaziosa e letto veramente king size e poi luce di cortesia nel bagno che si accende al passaggio. Unica cosa un poco strana la reception al 5 piano. È in zona pedonale quindi parcheggio da trovare. Comunque lo consiglio vivamente.

Friends_and_family Friends

8/10

Excellent

22 Apr 2026

Nuria

El desayuno justo pero correcto, repetitivo.
Habitación muy espaciosa, cama muy cómoda pero faltaban algunos detalles como lugares de apoyo en el baño y la habitación. Pocas toallas en el baño. Personal muy atento y amable. Cogimos la cena y al igual que el desayuno, fue un poco repetitivo. El gimnasio es pequeño pero todo está en buen estado. Azotea bonita y con buenas vistas. Muy bien ubicado, pero si vas en coche te toca aparcar en la calle a unos 500metros.

Partner

6/10

Pleasant

13 Apr 2026

Cristina

Todo bien

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Gregor Axel

Room with (very) partial sea was well equipped and comfortable. Teabags, towels and bedding provided daily. Kettle in room.

Sea view was quite restricted as we had the last room on the corner of the house. Quiet during the night so we slept well.

Breakfast was excellent with a large amount of choices and nice coffee. The view from the restaurant is amazing.

The spa was is not included but nicely done.

We tried the dinner buffet on one evening. For 28,50€ per person it was a little disappointing. No drinks included at all, not even water. Food was ok, but you can do better in a normal restaurant for that price.

Overall the Hotel is a great place to stay. It is located nicely and parking is near by for free on “Explanada del Muelle”.

Partner

10/10

Exceptional

10 Mar 2026

Jussi

-

10/10

Exceptional

04 Feb 2026

Lara

Tolles Zimmer, vor allem das mit Meerblick, tolles Frühstück, tolle Dachterrasse. Nur der Pool ist leider sehr klein, das ist etwas schade, vor allem wenn wie bei uns ständig Küstenwarnung ist und man auch nicht ans Meer kann und das Meerwasser-Freibad geschlossen ist. Würden trotzdem wieder kommen.

Leisure Partner

8/10

Excellent

07 Jan 2026

christine

Bel établissement très bien placé
Pas de parking et de places dans les rues voisines
Les pdj doivent être réservés la veille sinon vous devez le payer … avant de le prendre ou de faire votre check out !!!

Partner

4/10

Poor

06 Jan 2026

Pierre

nous avons passé 3 nuits dans cet hotel, dont le 31 avec en option le repas et la soirée sur le rooftop.

le prix du repas: 145€ par personnne!!!!!
c'etait un bufets horrible; les plats etaient froids et sans saveur.

4/10

Poor

04 Jan 2026

David

La chambre standard n’a pas de fenêtre ni de lumière du jour
Ce sont des espaces borgnes pourtant à plus de 200€ la nuit
La description sur le site est trompeuse.
Pas de parking à proximité ni explications pour arriver

Partner

6/10

Pleasant

29 Dec 2025

Kristin

Lyftur hótelsins voru bilaðar í þrjá daga og þurftum við því að ganga stigana þá daga. Annað var í góðu lagi.

Partner

4/10

Poor

27 Dec 2025

Thomas

Nous sommes partis la semaine de Noël et nous sommes très déçus par la qualité de la nourriture proposée, en effet les pâtes sont trop cuites et froides (on dirait vraiment des pâtes bas de gamme), d’autres plats n’étaient jamais chauds, aucune diversité dans les desserts (quelques pauvres mignardises, yaourts et fruits). Quand on mange, à peine nos couverts reposés, on vient nous enlever notre assiette, ce qui n’est pas agréable alors qu’on a encore la bouche pleine. Et dernière chose, nous n’avons pas compris pourquoi l’eau est payante (et les autres boissons) alors que nous prenons une demi-pension. Nous avons fait d’autres hôtels aux Canaries et nous n’avons jamais payé de supplément.
L’hôtel étant en centre ville il n’y a pas de parking mais il y a une fête foraine pas loin avec un grand parking à 10min à pied.
Aucune décoration pour les fêtes et de la musique via des hauts parleurs dans les couloirs des chambres le 24 au soir et le 25 matin des 8h30, pas top pour la tranquillité. Concernant le repas de Noël, rien de plus que les autres jours (à part du saumon et chocolats). En photo, les desserts proposés à Noël (aucune bûche, ni glace).
En point positif, l’hôtel est très beau et classe mais nous ne le recommandons pas pour autant.

Leisure Partner

2/10

Poor

27 Dec 2025

Thomas

Der Service war von Beginn an mangelhaft und unfreundlich. Mein Problem mit der gebuchten Halbpension wurde mir beim Check-in und im Restaurant unterstellt und erst nach Nachfragen auf meine eigene Initiative hin gelöst, ohne eine einzige Entschuldigung seitens des Personals oder des Managements.
Gravierende Mängel:
Beide Aufzüge außer Betrieb, der eine über den gesamten Aufenthalt. Gepäck musste selbst getragen werden.
Hotel ist trotz des jungen Alters bereits ramponiert und abgewohnt (Bilder).
Im Zimmer: Ungeziefernester und defekte Steckdose (Bilder).
Fitnesscenter: Der Crosstrainer war defekt und ein Sicherheitsrisiko (Video).
Zimmer (Innenhof): Dunkel und muffig.
Ein inakzeptables Preis-Leistungs-Verhältnis. Ich rate dringend von einer Buchung ab.

Business Self

10/10

Exceptional

19 Dec 2025

Corina

Modernes Hotel in bester Lage mit tollem Service!

Leisure

4/10

Poor

16 Dec 2025

guenhael

Chambre correcte mais aménagements à revoir...La réception au 5ème étage...sans etre indiqué...ascenseur en panne.. il faudrait un accès temporaire par la rue piétonne pour decharger les bagages et les montrr au 5em.
Il faudrait un groom ou un accueil au rdc...Enfin beaucoup d'amélioration à prevoir pour obtenir une bonne note

Partner

10/10

Exceptional

05 Nov 2025

Amir

Top Hotel! Wir haben nichts anzumerken. Besser als viele 5 Sterne Hotels

Leisure Partner

10/10

Exceptional

04 Nov 2025

DOMINIQUE

Le personnels, le petit déjeuner et équipements

Partner

10/10

Exceptional

31 Oct 2025

Markus

Super freundliches und aufmerksames Personal und tolle Lage.

Leisure Partner

8/10

Excellent

30 Oct 2025

Lukas Werner

Das Hotel ist neu und sehr schön. Das Zimmer war sehr klein, nicht die 22m2 gemäss Buchung! Personal war sehr freundlich. Soweit alles tiptop

Leisure Self

10/10

Exceptional

26 Oct 2025

William

Bien situado

Partner

2/10

Poor

19 Oct 2025

Quentin

Fraud & not caring about Customer Xperience

They will discard your request no matter how important it is and explain you it is totally legal to do so : they overbooked us and refused to give us a double bed room for your honeymoon despite having asked months in advance…

Partner

10/10

Exceptional

18 Oct 2025

ALAIN

Superbe semaine

Hôtel superbe avec un rooftop magnifique où on peut manger avec une vue extra sur la mer et la rue piétonne très touristique. le petit-déjeuner est extraordinaire, pas besoin de manger le midi !!
L'hôtel ne possède pas de parking mais il y a un parking gratuit en 5-10 minutes à pied ou on trouve facilement de la place.

Partner

6/10

Pleasant

17 Oct 2025

John

Det gode: lækker morgenmad og rigtig god service. Dejlig pool og meget nyt hotel. Føltes nyt og lækkert.
Det dårlige: Vi betalte for et værelse uden udsigt. Værelset føltes som en slags bunker, hvor man ikke kunne lufte ud, elendig aircondition og en meget parfumeret lugt, der var svær at slippe for.
Jeg anbefaler, at man betaler det ekstra og tager et værelse med udsigt. Det var ubehageligt at bo i en hule.

Partner

8/10

Excellent

14 Oct 2025

Greg

Ça passe

6/10

Pleasant

11 Oct 2025

Matthias

Das Personal war sehr freundlich und das Hotel ist sehr gut gelegen und modern. Es gab aber einige Punkte die störten:
Das Standardzimmer hatte kein Fenster, bis auf ein kleines Oberlicht in der Dusche. Ich verstehe, dass man sich den tollen Blick auf die Promenade bezahlen lässt, aber gar kein Fenster... Das sollte man bei der Buchung wissen.
Fitness, pool und Spa schliesst alles bereits um 18 Uhr. Da werdet der pool noch der \"für ein Hotel ganz ok\" Fitnessraum betreut sind, verstehe ich nicht wieso man diese nicht länger offen lassen kann

Self

10/10

Exceptional

03 Oct 2025

Lisa

Wir hatten seitlichen Meerblick und es war wunderschön. Das Zimmer war sauber und das Personal sehr freundlich.

Leisure Friends