Name: Be Live Experience Orotava
Address: Avda Aguilar Y Quesada, 3, Puerto De La Cruz Santa Cruz De Tenerife, 38400, ES

Be Live Experience Orotava

Tenerife · Spain

Avda Aguilar Y Quesada, 3View location

100 reviews shown

10/10

Exceptional

19 Jun 2026

DEBBIE

I enjoyed my stay at the hotel . The staff were all friendly and welcoming during my stay . The rooms were cleaned daily and the towels were changed each day .

There was a wide choice of options at breakfast and dinner. One evening guests at the option of a sushi station.

Good value for money, I was HB so paid for drinks with dinner each evening. They accept cash or card . Or you can upgrade to the drinks package.

The entertainment was fair, bingo was a favourite with many guests as well as live shows.

The World Cup tournament was on during my stay and the matches were shown in the lounge or select matches were on the local TV. There were several local bars showing all the games.

I would return to the hotel again .

Self

4/10

Poor

09 Jun 2026

Sharon

Majority of staff were rude, got charged for an extra all inclusive as I had booked an extra room as a surprise and they wouldn’t transfer the all inclusive from one room to another. Food was ok. Cocktails were very syrupy and sweet with lots of colouring

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Harry

Everything was good, except the view.

The bedroom was tidy and clean, we had to ask for additional pillows, but otherwise was ok.

Sadly they do not supply the safe free, you have to rent the “lock” on a daily charge of €3 with a €20 deposit, refundable when you return it on check-out.

As we like a cuppa first thing in the morning, we had to hire a kettle from the hotel as none was supplied in the room, this came with a deposit of €15 also refundable on check-out.

We received 2 cups and saucers, but no tea or coffee was supplied with the kettle, so we had to do a visit to the ‘Hyper Dino’ for tea bags when we went out.

We booked this hotel for its location in the town and would have preferred a room at the front as you would have a better view, the rest of the hotel faces high rise blocks of buildings and flats.

There is a tiny view of the sea if you can see through the gaps.

Partner

10/10

Exceptional

03 Feb 2026

Stephen

Location great staff buffet breakfast ample roomed clean
Using a wheelchair they accommodated me with a chair for the tub

Leisure Friends

8/10

Excellent

23 Jan 2026

David

Nice clean room with a comfy bed and a spacious bathroom. Extensive choice at breakfast adequately covering everyones needs.

Self

8/10

Excellent

02 Dec 2025

DEBBIE

The property is a little dated and needs to freshen up in areas.

But it is clean and the staff work tirelessly to keep all area's clean and tidy for guests .

The food is ok but can be improved on. Overall I enjoyed my stay and close to the shops and amenities.

Leisure Self

4/10

Poor

22 Nov 2025

Karen

The food is terrible even when in when 1st opens the food is cold. There is a microwave but shouldn't have to use for every meal. No vegetables for dinner but serves sprouts and other veg for breakfast. Sunbeds are uncomfy. Positive hotel and rooms clean and comfy. All staff friendly

Leisure Family

6/10

Pleasant

03 Oct 2025

Hannahlise

Paid for a double room got two single beds not even made up for a couple so we had to sleep separately. Beds were old and springs hurt my back, chambermaid woke us up at 9am by coming into our room for some reason when check out was at 12.

10/10

Exceptional

23 Feb 2025

Arturo Jose

Friendly staff. Very nice room and view and great location.

Self

8/10

Excellent

02 Jan 2025

Yuichi

Very good location.

Leisure

4/10

Poor

01 Dec 2024

Sean

Bad 3 star not 4 star

This is not a 4 star hotel, it's a poor 3 star. There is very little service, the decor is old and tired, the mattresses are hard. They charge extra for everything, such as using the safe in your room! You must give a deposit for the safe, towels etc. the shower was broken, the wifi didn't work, the safe needed to be fixed before it could be used, the toilet kept water running instead of filling the cistern.

Partner

6/10

Pleasant

02 Jan 2024

Ewan

Dated property seriously in need of rennovation, adequate for needs, but should drop any pretence to be 4*. Wide breakfast selection, but quality is poor. Location however is fantastic.

Leisure Partner

6/10

Pleasant

20 Dec 2023

Christopher

The property is in the best location being in the center of town and around 500m from the beach and around 40m from a large groceries shop. It is a very quiet area with great great landscaping theoughout the road.
The staff are extremely helpfull and friendly during food service.
The only let down was the food on the weekend , and it is a little run down in upper communal areas.
For the the price you pay per night , it can not be beaten , we enjoyed our stay here and would happily stay again.

Business_and_leisure Partner

4/10

Poor

31 Mar 2023

ANAND

Management is greedy. Safes are already in the rooms. Yet they charge for their use. They charge for changing towels. These are hidden charges. No amenities whatsoever. No tea coffee making facilities. They won't even lend a kettle. Staff is courteous but not helpful. Breakfast buffet has many things; none tasty. They don't even make omlette.

Business_and_leisure Self

10/10

Exceptional

31 Jan 2023

Martin

Great location, breakfast good. Rooms nice and with balcony.

Self

4/10

Poor

23 Nov 2021

Verified traveler

The location was great, friendly staff, and the breakfast buffet had a great selection. The only negative I have was the wifi. My entire stay my connection was going in and out and when it was connected it was very slow (5.8 mpbs download and 0.9 mpbs upload). Very hard to work with unreliable internet which made my stay difficult.

Business Self

2/10

Poor

24 Feb 2020

Verified traveler

The restaurant is in the basement and is filled with smoke due to insufficient ventilation. The food is worse then in any basic road side cafe.
The mattress is lined with waterproof sheets, feels disgusting.
It's outdated and needs a complete overhaul and refurbishment.

Leisure Self

8/10

Excellent

21 Jan 2020

Verified traveler

The floors deco could do with an upgrade, also the beds were not that comfortable & mattresses needs upgrading.

Leisure Partner

2/10

Poor

29 Aug 2019

Verified traveler

This IS NOT a 4 star hotel. Not even close!!

This is a dated and tired hotel with very poor facilities.

The rooms are not anything like the pictures that are used to advertise this hotel and are very basic.

The buffet food is basic to say the least. Very small selection and what there is is often cold and tepid. Most families i watched and spoke to struggled to find their kids anything to eat after a day or so. One family even resorted to eating at burger king across the road every day!

The pool area is ok but there is virtually no entertainment for kids apart from 1 or maybe 2 short games of table skittles or aqua aerobics.

The staff are very rude and are happy to keep you waiting at the pool bar so they can disappear into a stock room and chat on the phone. The only exception to this is Toni, an older guy, as when he is on the pool bar he cant do enough for you.

After a week we really couldnt face this hotel anymore so i booked and paid for a seperate hotel via a different website and we moved to Costa Adeje for the last 3 days.

The other issue you have when booking via expedia is you have no rep or support whilst in resort so when i complained to the hotel reception on the day we booked out we were told we needed to take our complaint up with expedia once we got home!!! The guy on reception was so rude to us and laughed at us when we said we were moving hotels.

I would rate this hotel as a 2.5 star hotel at best.

Do yourself a favour and book somewhere else!!!

Leisure Family_with_children

10/10

Exceptional

27 May 2019

Verified traveler

Top value for money 3 min from the beach surrounded by shopping and cafes larger rooms vast assortment at meals and across the street from a supermarket. What more could anyone need?

Leisure Friends

10/10

Exceptional

12 May 2019

Verified traveler

Absolutely outstanding value for money, very close to the beach, across the street from a shopping centre, pool area, larger rooms, and huge choices at meal times. Nothing else in this area comes with better value.

Leisure Friends

10/10

Exceptional

03 Apr 2019

Verified traveler

Wonderful stay

Very good hotel, clean and quiet. Central, walking distance to everything. Very helpful and positive staff :) Good food. Have vegetarian choises, not much food for vegans.

Partner

10/10

Exceptional

18 Mar 2019

Cristian

Great quality for the money

We stayed here for 2 nights in march and it was a very good choice . The hotel is located close to all the restaurants and shops and also close to the beach. The staff was good especially Sara who was very helpful and welcomingand gave us a room on the corner with a great view. The breakfast and dinner had a good variety of foods and drinks and were ok, but not great. We had to pay for a beer and a orange juice at dinner which was a bit odd.The beds were great, very comfortable with the mattress on the hard side . The parking was behind the hotel, had direct acces in it and costed around 12 euros per day. All in all a good quality/money report.

Partner

10/10

Exceptional

11 Mar 2019

Verified traveler

Wonderfully located and well run. Clean, safe, across the street from a Mercadona supermarket with amazing food choices. Have been to this hotel three times and will return

Leisure Self

8/10

Excellent

10 Mar 2019

Verified traveler

Great hotel; thoroughly enjoyed my stay there. The food was good quality with a wide selection, the staff at reception were always on hand to help and offer advice, and the rooms were extremely comfortable and cosy.

Great location as well; walking into Peurta de la Cruz takes only a few minutes - it’s a very well kept town with lots to do and plenty of places to eat.

Leisure Family

10/10

Exceptional

04 Mar 2019

Verified traveler

Unbeatable value for money sizeable rooms located a 2 min walk to the waterfront promenade and outstanding choices at meal times

Leisure Self

8/10

Excellent

27 Feb 2019

Andrew D.

Loved every minute

Such a nice hotel we decided to stay with the same chain for our last week in Adeje and it is even better

8/10

Excellent

11 Feb 2019

Verified traveler

Free WiFi - is So bad it is NOT WORTH considering, you cant do anything at all with it! they have a Premium Wif fi that you pay for at 5 -10 euro a day which I did not bother to try and was expecting Free WiFi that worked!

Large Air con fan/Cover was hanging down from the roof, look like it could fall out of the ceiling.

Breakfast was OK but bacon was not crispy and dripping in grease, the scrambled egg was runny and mushy, there was no TOAST on offer, the cofee was nice from a coffee machine that you would possibly see at an airport that you put coins in.

Power points in the hotel room are badly placed, no power points near the mirror in the bedroom area but instead the power points are put under the TV or one nexto the bed, however if you want to do your hair in front of a mirror you have to stand in the bathroom as there is a power point nexto the mirror in the bathroom.

If your hotel room is facing the road and shops it will be very noisy at night, you will hear some strange train, bikes, cars, all through the night right up until 5am...

Room Fridge is not good, it is very small and not cold enough if you want to use it for drinks.

The bed was fantastic and the pillows also, I also found a high quality blanket in the large storage by the door with a spare pillow if needed.

8/10

Excellent

02 Feb 2019

Verified traveler

Staff and location excellent. Outdoor pool not heated (like most of Tenerife), so it is unusable. Buffet meals better than similar hotels - lots of variety and fresh, healthy food options. Overall great hotel for the price we paid.

Friends_and_family Family_with_children

4/10

Poor

01 Feb 2019

Verified traveler

Hotel was good .Pool are was being maintained.Pool was closed most time we were there .Emailed the company thinking maybe we would get some kind compensation as this main reason for booking hotel they were not interested.

8/10

Excellent

03 Dec 2018

Jean

Friendly and nice place to stay
The only problem it’s the free Wi-Fi it’s doesn’t work
The rest it’s great staffs, food, place, etc...

10/10

Exceptional

02 Dec 2018

Verified traveler

Nice place, location is not too far from central boardwalk

8/10

Excellent

02 Dec 2018

JILL

Location good

Good location....breakfast quite a nice choice...room a bit dated but good size. Friendly staff nightly entertainment

Partner

10/10

Exceptional

29 Mar 2018

Verified traveler

We had a pleasant stay, the food was very nice, the location was good and the staff were very welcoming.

The rooms and communal areas were all very modern, only down side was the small swimming pool, which wasn't an issue for us we spent time at the nearby lagoon.

6/10

Pleasant

26 Feb 2017

Ada

Decent stay if its short-term...

I stayed here for 5 nights. As other reviews say, you get what you pay for. When I arrived at the hotel, I approached the reception desk and a man was sitting at the desk. He mumbled something to me, possibly hello. He waited for about 5 minutes before he got up to check me in. He didn't bother to tell me to give him a few minutes. Nothing. Not the best situation to be met with as soon as I entered the hotel.

Overall, the rooms are ok. They are a bit outdated though. It would be nice if the hotel upgraded their beds. They are hard and stiff. For 5 nights it was ok but for a longer stay it would be unbearable. Similarly, the towels are extremely old and thing. Not only that but they only gave me 1 bath towel. I assume its because they think customers will take them to the beach. It was annoying to not have an extra towel when I would wash my hair.

I definitely think this hotel should put in more effort to make sure the customers are happy. Staff should be more welcoming and they should provide more as far as the room goes.

8/10

Excellent

19 Jan 2017

Verified traveler

A quick weekend away.

Hotel very pleasant.Food times very chaotic, food dishes need sorting out so that one is not leaning over another for sauces.Room ok bathroom a bit squished but view from balcony good ,could see sea through gap between buildings. Over all good place to be.

8/10

Excellent

26 Oct 2016

Laia

Familiar hotel happy service

The restaurant buffet is amazing specially on dinner time. Good swimming pool. Am coming again.

Partner

6/10

Pleasant

31 Dec 2015

Verified traveler

The swimming pool was freezing and not suitable for young children.

The room did not have enough pillows and was very dusty.

The breakfast is average.

Good location in Puerto.

10/10

Exceptional

10 Aug 2015

joni

good value for the price we paid

the hotel is close to the beach and the high street

8/10

Excellent

21 Mar 2015

Denise-Kim

Mass tourism hotel

If the touristy areas is what you are looking for, the location is perfect. Though it is really not what we desire in a hotel, I guess it suits the people that do well. The breakfast selection was wide, but the food was very dry. Reception service is on one hand very good, but I do think it's a bit of a hassle having to go down and leave a deposit for a remote, pay for the wifi in the room (5 euros per day) etc. The quality of the wifi was very poor, which was admitted by the reception as well.

Partner

6/10

Pleasant

05 Jan 2015

Lovaduck

Good food, excellent location, scant service

This was a last minute break and not the type of hotel we would normally choose, however it was a good location, a few minutes walk from the sea front, restaurants and the Lago Martianez.

Checking in and out took a long time as there was only ever one person on reception. There was no offer of help with bags.

The room, on the tenth floor, was spacious, with a balcony with sea view. The fridge wasn't very powerful and could not be used for storing food. The toiletries supplied were meagre: soap and multi-purpose gel/shampoo which was not replenished when it ran out. There was a bidet, which is a welcome touch, but there was black mould growing in the sealant around the shower screen.

The twin beds were uncomfortably hard. This is the main reason I would hesitate to return.

The air conditioning wasn't switched on so we needed the window open but this made it difficult to sleep on 3 evenings due to proximity to an all night club which kicked out at 7 am! With the window closed this was not a problem. The blackout curtains were very effective.

The hotel does not offer airport transfers, and a taxi from the south airport costs around €105, although there is a bus to the main bus station about 1.5 miles away.

Breakfast was impressive with a good variety of food of all types. It was a shame they stopped serving at 10 because this led to a rush for seats around 9.15. We didn't have a problem getting a table just before 9.

Partner

6/10

Pleasant

14 Oct 2014

michael

would stay again at a push

Over all i would stay there agian but i would look for something better.
the Hotel was clean, and everything worked, but its out dated and needs changing to be given 5 stars, the food was just ok.
Neighbourhoon i gave a one, the nosie was very loud from outside at night with partying until early hours.

8/10

Excellent

04 Mar 2014

Matt

Nice hotel, central location

Good central location, 5mins walk to the sea front and centre of town, very convenient for shops, restaurants and bars. Staff were very helpful and friendly, hotel looks like it has been completely renovated but the bathroom still showed its age though shower was very good. Sound proofing in the room was excellent and we had undisturbed nights, though mattress was harder than I like it. Views from balcony not great - too many other big hotels around, but in 5 minutes we could be sitting in a cafe overlooking the sea anyway. Breakfast was fairly standard big hotel buffet but nothing special. We had a pleasant stay, but would we stay there again? It was not outstanding, so no, if we go to Puerto de la Cruz again we would try another hotel somewhere else in town just to try something different.

8/10

Excellent

15 Feb 2014

Verified traveler

Good value, quiet hotel

Hotel was fine, rooms a good size and with nice balconies. I had mountain side but you can see the sea from one end of the balcony, sun in the mornings so you can sit out in the shade in the afternoon which was lovely. Mostly what I was looking for was quiet rooms, and the hotel scored pretty well on this front, carpeted and reasonably well built so didn't hear much from the rooms around and above. Ask for a high room though to restrict noise from the street. Loads of choice at breakfast, all of it sadly horrible.

8/10

Excellent

25 Jan 2014

julie

good

the hotel was fine,the pool is undergoing transformation but we knew that and you get lido tickets. we asked for a high floor and quiet room. although we were at the front by the road it was ok. three lifts a bit of an issue at mealtimes when hotel full. food was ok but a bit repetitive .too much fish and red meat for me but salads were good. we saw very few british residents 90% german and the rest Spanish. staff tended to be more attentive to regulars and the germans. wifi was restricted to the lobby would have liked it to be more available in room. English channels on tv limited to CNN. Overall it was close to the front with a side seaview.

6/10

Pleasant

18 Sep 2013

jenny

Hotel short walk to sea front

Overall good value for money. Was let down by we were 3 adults staying in a room with 2 single bed & what can only be described as a kiddie bed. We should have been provided with 3 single beds as there was enough room for this.

8/10

Excellent

15 May 2013

Verified traveler

no swiming poolbut you get champagne n caviar for breakfast.

8/10

Excellent

01 Jan 2013

Bernard Hunt

Convenient for everything

Efficiently run and most of staff were friendly and helpful. Room and bathroom were clean although both a little small. Restaurant was a plus with huge selection although the staff could be intrusive and noisy At all times the staff in the dining room would push by and lean over to grab a plate even before you put the last piece of food into your mouth. If you left your table to collect the next dish, you would return to find the table had been cleared. They continued to make an intolerable row with plates and cutlery all around you as you tried to enjoy a quiet meal with your wife or friends. The seawater swimming complex to which there is free acces for hotel residents is really excellent but does require a 200m walk. The hotel location is good with a shopping centre opposite and views of the town and harbour from the balcony. For the money I think the hotel is good value. I made the mistake of booking a Hertz car in advance whose office was not convenient for collection and drop off and had to wait in a queue for 45 minutes to be served. Then I was charged 15 euros a day to park in the hotel, whereas if I'd booked a car from the hotel none of the above would apply and parking would have been 5 euros per day, We used the car for a few trips around the island and found it tricky at first to find our way out of the town. You go down to the sea (100m), turn right and follow this road all the way to the main 'motorway'.

Family

10/10

Exceptional

23 Feb 2012

Georgina

Wished we had stayed longer

Be Live Oratava Hotel was excellent. The room was clean and comfortable. The excellent choice of food at the buffet dinner. The breakfast buffet selection was also very good, including a glass of cava if you wanted it. The staff were very friendly. We wished we could have stayed for longer but had other places to be. We would certainly return to this hotel again as we found it excellent value compared to other hotels we have stayed at on the Island. The location was also brilliant as it was very close to the Carnival parade area.

8/10

Excellent

21 Jan 2011

roberto

value for money

short walk from waterfront; conveniently located in front of shopping mall

6/10

Pleasant

14 Nov 2009

Anonymous

Not the place for the under 30 crowd.

The hotel in November was full of retirees. The location is good for people who want to be in a very touristy area, but if you are planning on going hiking and want more of an authentic city feel, this is not the place to stay.

Family

8/10

Excellent

05 Jul 2009

Gradle blue sky rocket woman

Good Hotel in the center

Comparing to other hotels I've missed a coffee / tea maker and a highspeed connection for my laptop to work

Family

10/10

Exceptional

20 May 2026

luis

Si todo muy bueno y muy amable el personal

Partner

8/10

Excellent

15 May 2026

Kristján

My stay at the hotel was very good. Staff was very friendly and helpful and everything was very clean.

Friends_and_family Friends

10/10

Exceptional

06 May 2026

Patricia

10/10

Exceptional

04 Apr 2026

Rachid

Je suis venue dans cette établissement il y a 4 ou 5 ans j avais un bon souvenir et j y suis retourné rien a changé le personnel toujours attentionné les équipements et la situation géographique en plein centre et a 2 mn de la mer la seul chose de négatif trop de gaspillage pendant les repas et PDJ venant des clients

Self

10/10

Exceptional

29 Mar 2026

Abian

Nos ha encantado, mi pareja es celíaca, y se portaron de 10 en el comedor. Muy buen equipo, y en recepción también.

6/10

Pleasant

20 Mar 2026

Jessica

Hôtel et chambre propre, par contre literie pas spécialement confortable, on sentait les ressorts et coussins plats.
Personnel de l'hôtel tres sympa.
Buffet du déjeuné et dîner variés, il y en a pour tous les goûts.
Supermarché et diverses boutiques en face de l'hôtel, restaurants a proximité.
Gros bemol, le parking qui est payant. Le stationnement est difficile et il vous faudra vous armer de patience pour trouver une place gratuite a proximité de l'hôtel.

Partner

10/10

Exceptional

18 Jan 2026

Senja

Good servise and good room. Good Dinner.

Self

8/10

Excellent

12 Aug 2025

Gaetano

Il Be Live Experience Orotava gode di un’ottima posizione, vicino alle principali attrazioni e con facile accesso alla spiaggia. Il cibo è discreto e la pulizia soddisfacente. Le camere sono spaziose e ben arredate, offrendo un soggiorno confortevole. Il personale è gentile e disponibile, rendendo l’esperienza complessivamente piacevole e accogliente.

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Leisure

6/10

Pleasant

09 Feb 2025

Carmen

Hotel que necesita renovación en sus instalaciones, no funcionaba uno de los tres ascensores por lo que había colas, además poco personal en recepción. El parking también completo.

Leisure Family

8/10

Excellent

04 Feb 2025

Verified traveler

…

Man bör se över dörrlåsen. Inte bra när en okänd man, full hotellgäst, tänder lampan i mitt rum.

Friends_and_family Friends

8/10

Excellent

22 Dec 2024

Victoria

Muy bien

Muy bien

8/10

Excellent

21 Dec 2024

María

No hay aparcamiento

Leisure Self

8/10

Excellent

12 Oct 2024

Thomas

Wie immer gut 👍

Leisure Partner

8/10

Excellent

29 Jun 2024

MARIA JOSE

Muy biennnnnnnn

6/10

Pleasant

06 Apr 2024

Oscar

El alojamiento es normal. Esta en un via principal. El ruido de coches es constante. La limpieza y el personal de limpiza es lo mejor. La cama es comoda. El buffet de desayuno mas bien flojo en lo referente a bebidas. Los zumos son totalmente artificiales (azucar puro). El resto de buffet de desayuno: flojo.
El personal de recepción algo desagradable. El check in. No nos ayudaron lo suficiente por un problema entre ellos y la agencia de viajes. Engaño en la publicidad.

Leisure Partner

10/10

Exceptional

10 Mar 2024

Juan Manuel

Todo muy bien

Leisure Partner

8/10

Excellent

10 Feb 2024

Saaramari

Perussiisti hotelli hyvällä aamupalalla

Yövyttiin vain yksi lentojen siirtämisestä johtuen. Perussiisti hotelli. Kivat näköalat, kun huone oli 11.kerroksessa. Buffetaamiaisella paljon tarjontaa. Ystävällinen palvelu aulassa.
Wifiyhteyttä ei saatu, kun ei löydetty mitään ohjeita tai salasanaa.

Partner

10/10

Exceptional

08 Feb 2024

Susana

Nos ha encantado el hotel, la habitacion muy espaciosa y el personal maravilloso, amables, agradables y siempre intentando ayudar.

Leisure Family

8/10

Excellent

01 Feb 2024

Eusebio

Muy agradable, en general. El desayuno estupendo, he visto pocos bufets con esa variedad. Muy recomendable

Leisure Partner

8/10

Excellent

23 Jan 2024

Inger

Slitet men trevligt

Hotellet ligger i utkanten av centrum. Nära till stranden. All inklusive ingick i vistelsen maten varierades varje dag. Underhållning varje kväll. Poolområdet var bra med många solstolar. Hotellet är slitet och skulle behöva en rejäl renovering. Rummet hade en liten balkong med utsikt mot havet. Städning ok. Personalen mycket trevlig och hjälpsam, det var det bästa med vistelsen.

Partner

6/10

Pleasant

14 Jan 2024

Peter

Nej, det blir inga mer vistelser här!

Viss personal behöver nog gå en charmkurs eller byta jobb omedelbart! Väldigt svängigt bemötande från helt omöjligt till inga problem, beroende på vem man pratade med😶

Self

6/10

Pleasant

04 Jan 2024

Christian

Very not happy with this hotel. The people and the food are OK but the room is absolutly not like on the picture. The door on the balcony can't be locked, the bathroom is small and when there is music in the bar it's very noisy until late in the night and it's difficult to sleep. This hotel looks old and very need a renovation . SURE NOT A 4 STARS , just 2 . I really not recommanded

Leisure Family

8/10

Excellent

24 Nov 2023

Johannes

Gunstig gelegen, ook tegenover Mercadona en bij Hyperdino.
Het ontbijt was erg goed.

Leisure Partner

8/10

Excellent

16 Oct 2023

Fabian

Las camas muy cómodas, el personal es maravilloso, el buffet muy rico y variado, volveremos

Leisure Family_with_children

8/10

Excellent

13 Aug 2023

CARLOS

Cómodo para visitar a pié.

El hotel está bien ubicado, las habitaciones son grandes y no se oye ruido en las habitaciones. Es verdad que necesitan algo de reforma pero quién conoce el Puerto de la Cruz, sabe que todos los hoteles son \"ochenteros\". Un punto negativo e importante, el parking. Siempre está ocupado aunque es pequeño. En la zona es muy difícil aparcar y deberían plantearse un acuerdo con el parking del centro comercial que tienen enfrente.

Partner

8/10

Excellent

30 Jul 2023

Ivan

Un inconveniente es que no dispone de parking gratuito y ademas son plazas muy limitadas.
La ubicación es muy buena y el personal muy amable. El aire acondicionado no enfriaba mucho la verdad, aunque el clima de esa zona tampoco era muy calurosa.

Leisure Partner

10/10

Exceptional

26 Jun 2023

Adrian

Nos encantó el alojamiento, cumplió con todas nuestras expectativas.

Leisure Partner

10/10

Exceptional

02 May 2023

JUAN ANTONIO

El hotel con muy buena ubicación , el personal muy amable .

Leisure Partner

4/10

Poor

10 Apr 2023

Mercedes

El recibimiento me gusto.
No me gustaron las comidas escasas y poca cantidad.
No estan preparados para afrontar alergias

Leisure Family

8/10

Excellent

16 Feb 2023

Carlo

Molto vicina alla zona turistica/shopping/risto di Puerto ma struttura “non evoluta” rispetto a cinque anni addietro. Parcheggio a pagamento da sistemare come illuminazione e tenuta generale.

Leisure Partner

8/10

Excellent

30 Jan 2023

Karsten

God beliggenhed, nær centrum

Self

10/10

Exceptional

18 Jan 2023

Juan

Me gusto

Leisure Family

8/10

Excellent

09 Jan 2023

Verified traveler

Huone merinäköalalla

Ihan hyvä hotelli, suosittelen maksamaan avarasta merinäköalasta. Kohtuullinen hinta näkyy esimimerkiksi siinä että huoneeseen ei saa edes pyydettäessä vedenkeitintä. Oikein hyvä aamiainen, glutteenittomat sämpylät ja makeat saa pyydettäessä.

Self

8/10

Excellent

25 Jul 2022

ELISENDA BUJONS

Zentrale Lager aber Laut

4/10

Poor

18 Jun 2022

JINMO

One of the worst stays in my life.

The location was good with a basement parking available.
On the other hand, the air conditioner broke down and our room was roasting hot for the past 2 nights.
I complained to the front desk but I was told to leave the terrace door open.
(Our room was the hottest place in the island and O could not sleep at all.)

To make it worse, wifi network was not working.
I am so relieved that I have finally checked out from the hotel.

Partner

8/10

Excellent

09 Mar 2022

Verified traveler

Correcto, sin excesos

En general bien. El hotel ya tiene algunos años y se nota. Los trabajadores amables y simpáticos. El buffet correcto sin excesos. Las habitaciones limpias aunque ya va necesitando alguna reforma

Friends_and_family Family

8/10

Excellent

17 Dec 2021

Verified traveler

Kurz & Schmerzlos ;)

Sehr angenehm. Sehr leckeres Frühstückbuffet. Pool leider echt eiskalt. Duschen dafür umso besser. Schön heiß und kräftig.
War aber auch nur zwei Nächte da.

Friends_and_family Friends

6/10

Pleasant

19 Feb 2020

Verified traveler

Pidin asumisen rauhallisuudesta.En pitänyt huoneen ja etenkin kylpyhuoneen ahtaudesta ja epäkäytännöllisyydestä.Kaipaa päivitystä tälle aikakaudelle.Hotelliesitteessä mainostettiin huonetta 30 neliöiseksi,mutta parveke mukaanlaskettuna lähelle voisi ehkä päästä.

Leisure Partner

6/10

Pleasant

30 Jan 2020

Verified traveler

Agradable. Muy buena situación. Justa relación calidad /precio.

Leisure Partner

4/10

Poor

13 Jan 2020

Therese

Bra läge - dålig mat och hårda sängar

Hotellet ligger bra i centrum och nära den stora surfstranden, men det är väll det som är höjdpunkterna på detta boende. Frukost, lunch och middag är buffé där 90% är oätligt, dock är resterande 10% riktigt gott - så ingen fara för att gå hungrig, men variationen..!? Sängarna är hotellets bottennapp - stenhårda, du känner fjädrarna och saknar helt normalt 4-stjärniga standard som bäddmadrass och påslakan till täcket. Vi hade svårt att sova. Personalen gör vad dom kan för att hålla dig nöjd (vilket tar upp betyget) men allt som minibar, värdeskåp, poolhanddukar och badrumsartiklar måste beställas genom receptionen och antingen tar dom betalt eller en deposition. Detta är inte ett hotell som uppfyller 4 stjärnor och jag skulle inte rekommendera det för nuvarande pris (ca 100-120 euro/natt).

Partner

6/10

Pleasant

09 Jan 2020

CATIA SANTINA

Assolutamente negativa per quanto riguarda il cibo. Pulizia nelle camere buona.
Adatto a persone grandi

Friends_and_family Family

10/10

Exceptional

15 Oct 2019

VICENTE GREGORIO

Buen hotel para repetir.

Hotel excelente con una magnífica ubicación. Buenas habitaciones y correcto servicio de restauración, quizás, eso sí, con una mayor presencia de la cocina en vivo. Piscina algo pequeña pero bien mantenida y suficiente. Personal profesional, simpático y dispuesto a ayudarte en todo. Y parking algo caro, gestionado por una empresa ajena al hotel por lo que sugiero establecer algún tipo de descuento para los clientes del hotel como se hacía antes cuando el parking era del hotel. En definitiva, buen hotel para repetir.

Friends_and_family Family

10/10

Exceptional

08 Oct 2019

Alexander

Прекрасное расположение, хорошие номера и кухня. Приветливый персонал.

Friends

8/10

Excellent

04 Oct 2019

Verified traveler

Habitación amplia y con vistes, confortable. Personal amable y atento

Leisure Family_with_children

8/10

Excellent

16 Sep 2019

Dario

Posizione buona per mare e vita di paese, mezza pensione buona e varia.Prezzo conveniente e pulizia ok

Leisure Partner

8/10

Excellent

01 Aug 2019

Verified traveler

Por poner una pega...la piscina es un charquito...aunq como no somos de piscina de hotel no nos importo mucho. Lo demás ...muy bien... especial mención a los trabajadores del hotel...desde recepción...limpieza ... mantenimiento...camareros....equipo de diez...

Leisure Partner

8/10

Excellent

05 May 2019

Rodrigo-Fernando

No me pudieron facilitar factura en recepcion del hotel por estar reservada a traves de EXPEDIA ... Ruego mw indiquen como conseguirla para presentarla en mi empresa.

8/10

Excellent

26 Apr 2019

Verified traveler

Centralt beliggende hotel

Værelset var meget rent og godt. Al personalet i restauranten og i baren var SUPER flinke. Beliggenheden var god, tæt på kysten. Maden i All inclusive var god de fleste aftener, dog var nogle aftener bedre end andre. Der er ikke mange opholdssteder udenfor da der ligger andre bygninger rundt omkring. Jeg havde booket et værelse hvor der stod “free upgrade” men da jeg ankom til hotellet og gjorde opmærksom på dette sagde de at det ikke var muligt, hvilket var meget skuffende. Alt i alt en rigtig positiv oplevelse og jeg ville helt klart vende tilbage.