Puerto Azul

2/10

Poor

02 Feb 2026

Jed

The room was not what we expected for the price not what was shown in their marketing on the Internet

Partner

2/10

Poor

01 Feb 2026

Mark

First, the staff were very nice. That's why you got 1 star.

The room was not good at all. One bedroom had no working light. There were no bath towels for the bedroom. The cord to operate the blind in BR#2 was broken so the blind wouldn't open. There were no filters for the coffee maker nor were there any paper towels even for the kitchen. The pool was filthy. Instead of providing us a room, we were told we could get a better room if we paid for an upgrade. I didn't want an \"upgrade\" I only wanted a room that was in good working order. I would never stay here again, nor would I give it a recommendation. For the price, it should have been much better. Shame on them.

Leisure Family

4/10

Poor

25 Jan 2026

teddy

The room was nice. Didn't like the fact that they have a cafe machine but they didnt supply any coffee, sugar. The bar by the pool horrible! I waited over 15 mins for 2 beers and i was the only one at bar. Then i went back asked for 2 screw drivers the had no orange juice so i couldnt get any drinks becuz there was no orange jui e.i paid almost 20 for a drink and shot and they took it upon themselves to charge me a 10% service charge when they didnt wventake the drink to me.the fridge in our room wasnt cold enough so we had to put all our sodas , water etc...in freezer which didnt even freeze.

8/10

Excellent

11 Dec 2025

Richard

Overall, a great hotel/condo. My wife and I enjoyed our stay, the staff, the breakfasts, and proximity to getting around. Thumbs up.

Leisure Partner

8/10

Excellent

08 Dec 2025

nancy

Clean

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Stephanie

Delicious breakfast was included! Beautiful views of marina especially at sunset and moonrise

Leisure Family

4/10

Poor

29 Nov 2025

Karen

We could find this hotel and it was gated which felt safe. Everything else was so so but all the neighboring options felt totally not safe so this was good for that.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

hector T

Overall it was a good experience. Breakfast was traditional. Gym has the basics you need for a work out. Beach is right in front at a walkable distance, everything else you need transportation.

Business Family

10/10

Exceptional

23 Nov 2025

Emma

The views from the higher rise building are exceptional especially river view from the 5th floor. We loved breakfast and pool time here - stayed two nights and didn’t leave the resort!
Some party noises on the Sat night and into the wee hours but expected given we are on holiday!

Leisure Friends

8/10

Excellent

17 Nov 2025

Kim

Breakfast was nice, staff were excellent the view from our room was lovely.

8/10

Excellent

16 Nov 2025

Alessandro

Everyone was very kind and attentive.

Friends_and_family Family

8/10

Excellent

24 Oct 2025

Daniel

Clean room, AC excellent, staff good, breakfast good.

Partner

6/10

Pleasant

22 Sep 2025

Dan

Poor management as they have a gym below the room we stayed in that had blaring pounding music. It stopped at 9:00 pm but we were traveling and needed rest. It was a poor decision by who ever allowed that business to be in a hotel.

Leisure Partner

6/10

Pleasant

19 Sep 2025

Lupita

I like the staff, the view and location of the hotel.

8/10

Excellent

17 Jul 2025

Yorkge

The hotel was conveniently located near the ferry. The staff was friendly. The breakfast was very good.

Leisure Partner

8/10

Excellent

10 May 2025

BERNAL ALBERTO

One of the best hotels in Puntarenas, with its own boat marina, and luxurious apartments in its new tower

Business Self

8/10

Excellent

30 Apr 2025

Linda

Single night stay Puerto Azul Hotel

Hotel was ok for a night, the room and pool area were rather run down, pillows pretty flat, and the door to the balcony did not lock. Service was satisfactory for lobby and bags (note, there is no elevator to the second floor). Restaurant food and service were pretty good for dinner. I was pleasantly surprised by the free breakfast, which came with fruit, juice, good coffee, and a choice of one of four mains (the yogurt was a little odd, thin and comes with corn flakes) which were overall good.

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Kevin

We loves the room with a great view of the ocean on one side and the marinas on the othe side. We had a fully funcional kitchen. It was a great location for driving to many excursiones in the surrounding area.

Leisure Family

8/10

Excellent

13 Apr 2025

Michael

The room was clean and they had good quality towels. There was no hot water in my room for showering.

Leisure Partner

4/10

Poor

06 Apr 2025

Vera

very loud music at the pool; very noisy on the coridor; not clean at all - would not recommend

Leisure Self

10/10

Exceptional

04 Apr 2025

Randy

Pretty decent property quiet friendly staff

10/10

Exceptional

02 Apr 2025

Miguel

Beautiful view

8/10

Excellent

14 Mar 2025

Marisa

Our stay at Puerto Azul Hotel Y Club Nautico was good overall. They accommodated our very late check-in at 1:30 am, which was appreciated since our flight was late getting into San Jose. The breakfast was good, and we also attended a boat tour to Tortuga Island, which departed directly from the docks at the hotel, which was very convenient. It’s probably the best, safest place to stay in the area, though Puntarenas isn’t really well known for tourists. It was a convenient location for a few different excursions we wanted to do, such as Monteverde and Tortuga Island, and the hotel fulfilled all of our needs. We likely wouldn’t stay in Puntarenas again otherwise, but this has nothing do to with the hotel. It was comfortable and the staff was great.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Mary

It was lovely. Amazed at the port.

Partner

2/10

Poor

05 Mar 2025

Robert

Misrepresented in photos and not as described. Garden view is the parking lot.

Business_and_leisure Partner

8/10

Excellent

04 Mar 2025

Paul

-

Leisure Partner

6/10

Pleasant

26 Feb 2025

John

This property was a convenient place to stop on our way to Sámara.

Leisure Partner

10/10

Exceptional

16 Feb 2025

norma

Always amazing !!!

Leisure

10/10

Exceptional

10 Feb 2025

Oscar

Bien, aceptable

El hotel es limpio y bonito... Muy accesible y el desayuno está bien.. tiene la ventaja que de ahí salen tours muy baratos. Como desventajas pero no significativas, hay pocas sillas alrededor de la piscina y no hay una playa bonita cerca...

Partner

8/10

Excellent

08 Feb 2025

Deborah

We were in the tower which has great views and AC in the main room and bedrooms. Kitchen window was broken and wouldn't go shut all the way but only 1cm. Pool areas were beautiful and clean. Rooms were clean and spacious which was wonderful! We enjoyed the floor to ceiling windows that allowed us to take full advantage of the great view.

Leisure Family

8/10

Excellent

02 Feb 2025

CESAR

.

Family

4/10

Poor

08 Jan 2025

Daniel

I do not recommend this place

6/10

Pleasant

30 Dec 2024

iberca

I will give 3 stars they need to update and paint the pool ,there is nothing close to do ,need to stay there and go sleep early

10/10

Exceptional

10 Dec 2024

Bertha

It was a very nice hotel

8/10

Excellent

02 Dec 2024

Behzad

Every thing was excellent just breakfast was super simple not for 4 stars hotel.

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

CAROLINA SUAREZ

Excelente

8/10

Excellent

22 Oct 2024

Fabiola

Muy bien la cena a la carta, el desayuno puede mejorar y en general las instalaciones están deterioradas como por ejemplo la piscina.

Leisure Family

8/10

Excellent

17 Oct 2024

Norma

I was supposed to get a KING bed and got a small queen.

Leisure Partner

2/10

Poor

02 Oct 2024

Efrain

Run down, bad shape

Leisure Family

2/10

Poor

30 Sep 2024

Shayna

Black
Mold everywhere! Roaches and smelled of urine

Leisure

10/10

Exceptional

30 Aug 2024

Michaelle

Todo muy limpio , el personal del hotel muy atentos y amables

Leisure Family_with_children

10/10

Exceptional

27 Aug 2024

Michael

X

Leisure Family

4/10

Poor

14 Aug 2024

Crina

I liked that it was close to the pick up for the Tortuga Island tour. The cleanliness was missing along with the place is very rundown. Our front door did not even close evenly the top had a two finger gap. The bathroom and the rooms were very dingy and the furniture literally falling off the walls. The bathroom was very strange looking, dim light and run down. This whole place needs to be closed and renovated.

Leisure Family

6/10

Pleasant

04 Aug 2024

Jennifer

The Elevators were not working and my 80 year old mother in law and disabled sister in law had to walk up 7 flights of stairs. Beautiful view minimally furnished not even big enough couch for all of us to sit and no other chairs. Great food and service at the bar and awesome pool!

6/10

Pleasant

08 Jul 2024

Elmer Osmaney

Regular pueden mejorar

Estuvo bien deben mejorar la atención en el restaurante en especial de un camarero con poca cualidades para trabajar en servicio al cliente. Por otro lado una de las habitaciones olía fuerte a moho o como a cucarachas y en el baño no servía bien el apagador de la luz.

Friends_and_family Friends

8/10

Excellent

06 Jul 2024

Luis Alberto

Aceptable

Buena ubicación, buen servicio.
Comida del restaurante muy cara de acuerdo a la cantidad y calidad. En los baños es necesario poner barandas para personas mayores o con discapacidad, no tiene y e hizo dificil para la persona que iba con nosotros.

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Gerard

The staff were excellent in every way. Bryan in reception did a fantastic job. People make the difference.

8/10

Excellent

15 Apr 2024

Javier

We always stay at this hotel but look like need more maintenance beside that I have a good time there, the people who's work there is a great people

Partner

8/10

Excellent

20 Mar 2024

Randy

The rooms didn’t have TV, kitchen appliances were limited at the suite.
Pool chairs were broken plus minimum quantity available

Leisure

8/10

Excellent

28 Feb 2024

vanessa

the staff was friendly and responsive. the breakfast was typica costa rica, which was tasty. the property is more functional than polished. our room was clean, but sparse of character or color. so, if you're looking for polished, upscale this is not the stay for you. it was fine for us and the grandkids as we spent most of our time at the beach and in puntarenas town center.

Leisure Family_with_children

6/10

Pleasant

27 Feb 2024

Erik

A decent place to stay if you have to be in Puntareans. Room needs better maintenance. Lots of little things wrong but usuable.

The pool was quite nice. Has a good gym. Dinner at restaurant was very good.

There were a lot of mosquitoes. They should work harder to control them. A lot of road noise on that side of hotel, pay more and stay on the marina side.

Nothing in walking distance. Taxis were oddly expensive.

Leisure Self

6/10

Pleasant

07 Feb 2024

Nancy

This would have been a nice hotel at one time but the pool and room are rundown. The immediate area around the hotel doesn’t look safe for tourists especially at night.

Leisure Partner

4/10

Poor

06 Feb 2024

Jim

First the good part: Cindy, a member of the wait staff (at breakfast time) in the restaurant was attentive, professional, friendly, and a joy to know. That's the end of the good. Everything else was bad.
We were a late arrival (11:30PM). We tried to call ahead of time (before 5PM), but no one answered the phone. When we arrived, at a non-manned reinforced gate with absolutely no signage or identification that we had even found the right place, we pressed the button at the entrance, and it was answered with chaotic background noise and speaking; no one even addressing us (in any language). After 2-3 minutes, we were about to leave, when the gate opened, and a security guard appeared. She presented us with the room key, and directed us to our room. So now the condition of the room: One of the two bathrooms had no soap, and did not smell clean. In the other, the sink didn't drain, the shower didn't drain, and the toilet ran until you manually lifted the handle. There was one towel provided, no hand towels, no wash cloths, and no floor mat towel. No one was in the office, so there was no one to call for the issues to be addressed (and perhaps move us to a more presentable and functional room). Apparently there was supposed to be a welcome card with this information, but there wasn't one. The room was hot, and the air conditioner was weak enough that it didn't get cool for more than an hour - well after we went to bed. Mgmt offered little empathy and no compensation.

Leisure Partner

2/10

Poor

02 Feb 2024

Justin

The pictures of the tall nice hotel posted in there ad is the property next door! Theirs is only 2 story’s tall and is very very dated. Noisy. Tv didn’t work. Shower didn’t drain. Overall not bad for the price but expected more.

Leisure Partner

8/10

Excellent

28 Jan 2024

David

A great value hotel for a 1 night stopover before we flew home.. Good location, secure site.
It's a little basic. There is no lift.
Breakfast was included , was very basic.
Our one day by the pool was spoilt by continuous loud music from the bar competing with another residents boom box by the pool

Leisure Friends

10/10

Exceptional

25 Jan 2024

Marc

Qualité service et emplacement

Friends_and_family Friends

8/10

Excellent

20 Jan 2024

Tafari

Nice hotel for family at the beach

10/10

Exceptional

14 Jan 2024

Alonso

Good service, nice location

Leisure Family_with_children

10/10

Exceptional

11 Jan 2024

laurel

I stayed for a few days and loved it there! The amenities offered are great, the staff was so helpful and friendly, the restaurant and bar was convenient if we didn’t feel like going out, and everything was kept clean throughout our stay. I would definitely stay here again!

Leisure Family

10/10

Exceptional

07 Jan 2024

Matthew

Nice surprise in Punterenas

Puterenas is a busy port and not really a center for tourism. I reserved here as a halfway point from Tamarindo to Quepos. What a wonderful surprise. Beautiful large condo unit with fabulous views of the water and boats on both sides of the property. 2 great pools, full professional gym with all the machines and free weights, and a great little restaurant.

Partner

2/10

Poor

06 Jan 2024

Annette

No electricity

No electricity

Friends_and_family Family

8/10

Excellent

02 Jan 2024

Edwin

Decent overalll and not overpriced as many others are. Not much around to do unless you drive to beaches like hour hour and half away. or the lighthouse area like 30 mins away. Overall good value but not a 5 star place either. Rooms more than adequate and service is good as well.
Do not do laundry there as you will be ripped off.
The hotel subs this service out and they charge by the piece. I sent three small bags, perhaps the equivalent of 5 -7 lbs of assorted items and bill came back at $95 !!! Don’t do laundry there .
Good breakfast included daily. Friendly staff .

Business_and_leisure Family

2/10

Poor

30 Dec 2023

tara

The pictures are ALL lies! This place was horrible! First of all our front door wouldn’t open, there was black mold on the walls, cold water only.. no hot water, bed was small and very uncomfortable, lumpy pillows.

The reception and servicers were good. The food/ bar was decent, and you can tell they are trying, but overall the building is falling apart with lack of maintenance. It’s a dumpster fire. Would not recommend staying here!

Leisure Partner

6/10

Pleasant

28 Dec 2023

Seif

The only reason you want to stay here if you’re headed very very early in the morning to isla tortuga the place would be good for that purpose only! Because there is pretty much no other good options around! Literally the area is in a very rough place! Don’t walk anywhere forget going to the beach.. it’s not good !

The restaurants food is very poor( dinner) or lunch. But for breakfast it is actually not bad at all I was amazed, because I set my expectations so low when we had dinner there, the breaks turned out good!

The place needs lots and lots of maintenance.. paint and complete renovation! From outside and inside .. it may have good potential if they fix it up.
The pool is okay but even the pool looks in a poor condition.. everything is really outdated and worn out inside out…
the people and the staff are super nice and pleasant so at least they have that.

Hopefully they fix it up … and I may return .

Leisure Family_with_children

2/10

Poor

21 Dec 2023

evelyn

Property was in total disrepair. Many things, old, broken and not repaired. Food at restaurant old and tasteless. Breakfast was just Gallo Pinto and scrambled eggs. Hard to get a cup of coffee and no juice. Overall everything was old dirty out of date and pretty gross. We stayed here a couple years ago and it was wonderful. I’m not sure what happens if the owners changed or just decided to give up on repairs and training of staff.

Leisure Family

10/10

Exceptional

15 Dec 2023

Javier

Is a really nice place to stay
Very comfortable and clean

Partner

6/10

Pleasant

14 Dec 2023

Samuel

disappointed

my room floor was terrible and the second floor hallway very bad flooring, it does need to be replaced. most of the lights not working in the room and the door for the balcony did not lock. the first floor and lobby and restaurant perfect, the swimming pool clean and very nice

Partner

10/10

Exceptional

28 Nov 2023

Omar

The staff was super helpful. Much better than in USA. They went above and beyond to help me visit the nearby Tortuga Island. Breakfast options were somewhat limited but everything was delicious. Wifi worked well and we all had a great night’s sleep. Will definitely use this hotel again for any return trip to Puntarenas.

Leisure Family_with_children

6/10

Pleasant

19 Nov 2023

Johan

Its a very old hotel with prices of a boutique hotel. No hot water, need painting, safe was not working, rooms need to be fixed

Leisure Partner

6/10

Pleasant

05 Nov 2023

gabriel

Pocos productos a disposición para el consumo ...
No habia sirope para copos
No habia Gin Soda

Almohadas con mal olor . Se solicitó el cambio y se realizó inmediatamente

Leisure Family

6/10

Pleasant

02 Nov 2023

Roger

Good place to sleep when working not for holidays

Business Partner

8/10

Excellent

22 Sep 2023

Berlioth

Loved the view from the apartment, staff is very attentive, place is clean will recommend it. Only observation, breakfast could improve with better food but ok! Thank you

Leisure

8/10

Excellent

08 Aug 2023

Victor

Los pisos deben ser renovados. Las lámparas laterales de la cama no trabajan. La ducha no desagua correctamente.

6/10

Pleasant

29 Jul 2023

jimmy

The employee's was not friendly. Didn't stay my whole stay booked
Somewhere else after 2 days

Leisure Friends

10/10

Exceptional

26 Jul 2023

Hilario

Made me feel like I was home. Stunning views. Peaceful.

Leisure Self

10/10

Exceptional

16 Jul 2023

WILNER

Excelente atención e Instalaciones

Las instalaciones en general superaron mis expectativas, a mi hija le gustó tanto que me pidió celebrar ahí su cumpleaños, la atención del personal es muy excelente

Friends_and_family Family

10/10

Exceptional

15 Jul 2023

german

Muy satisfecho.
Talvez mejorar las cenas

8/10

Excellent

10 Jul 2023

Maribel

The Gabriels

People at the front desk were friendly and accommodating. The parking lot is in bad shape and dark at night. The pillows were not clean. They had a strong odor to sweat.
They offer the same breakfast every single day “Pinto, sour cream, eggs, and cheese so be aware that you will be on the same diet if you stay for more than one night.

Friends_and_family Family

10/10

Exceptional

06 Jul 2023

Paul

The room was what seemed like an old condo? Was kind of in disrepair, but staff was great, breakfast was delicious. It Is a unique property.

Leisure Partner

8/10

Excellent

19 Jun 2023

L. Joe

Great View

The hotel seemed fabulous when checking in, but we soon noticed what the agent meant by, Needs a little love. The views are amazing from our 4th floor, and the breakfast was great. The best part was 2-bathroom, washer & dryer, microwave, and refrigerator. We did have to wait 2 days to replace a none working TV but that was our only issue. Well worth the visit.

Partner

4/10

Poor

24 May 2023

Dawn

I loved the views . The property is aesthetically beautiful with its panoramic views . The mountains and the ocean are breath taking.
The food was very disappointing even in the specialty restaurants. The worst was the unfriendly staff. They need an app !!! To show you the property. There is absolutely no entertainment. If you are looking for somewhere to do absolutely nothing than this is for you !!!

Leisure Family

4/10

Poor

13 May 2023

Jennifer

This hotel looks nothing like the photos. It did at one point I’m sure, but it is in need of a lot of repairs on the inside. Many things were broken, the section where our room was had peeling flooring, and it looked nothing like the photos. The only positive was the outdoor area which was very nice. But inside was bad, and the area was even worse. There is nothing close by and appeared to be a dangerous area.

Leisure Partner

2/10

Poor

29 Apr 2023

Hiliadys

I didn't like that the floors looks horrible, everything needs repair,the doors locks get stuck.

Leisure Partner

2/10

Poor

30 Mar 2023

Diego

This property needs a renovation in all aspects, the amount that we paid doesn't correspond for a resort

Leisure Family

6/10

Pleasant

29 Mar 2023

Linda

1 night stay

People were very nice. I did not have any hot water in my room. The hotel told me I would not. I thought that was unusual. Not sure why. Glad the price was low.

Friends_and_family Friends

8/10

Excellent

13 Mar 2023

Oswaldo Y

Friendly staff and clean

Leisure Family

10/10

Exceptional

12 Mar 2023

Betsabé

Hermosa experiencia

Excelente, desde la llegada la atención del personal es de primera, las instalaciones hermosas y la comida exquisita. Gracias por hacernos pasar un fin de semana genial

Friends_and_family Family

8/10

Excellent

12 Mar 2023

Adrienne

My room was for two people and I was given just two bath towels. Hand towels and a bath mat would have made for a more comfortable stay!

Business_and_leisure Self

10/10

Exceptional

07 Mar 2023

Robert

We stayed at the Tower. The room was great and the views were amazing. Nice pool next to it. Easy parking and access

Leisure Partner

8/10

Excellent

05 Mar 2023

Olga

Air conditioning dos not work. The hotel in general, floors and windows could be cleaned better. The staff at the restaurant lacked service modals.

Leisure Family

8/10

Excellent

01 Mar 2023

Daniela

El Hotel lindo, pero algunas cosas ya necesitan mejoría, como los baños, colchones y ropa de cama. La piscina muy buena. El desayuno va incluido pero tambien se podrían esforzar un poco más

Leisure Family

4/10

Poor

21 Feb 2023

Leslie

If a hotel is billed as boutique, and charge a hefty sum, then it should deliver. The place looked like a hotel from Soviet Russia. Staff was surly. Paint chipping, floors pockmarked, pool seriously needs a paint job, the grounds were boring and they ran out of fruit! In CR! The food was adequate. Worst of all, the photo is a bald faced lie. That big beautiful building? Yeah, that’s the condos next door. What a waste of money.

Leisure Partner

8/10

Excellent

18 Feb 2023

Rae

The staff is very friendly and everyone works hard. The apartment I lived in was spacious has a big balcony with ocean view and harbor view. It also has two bedrooms and a kitchen with utensils. The rooms and hallway were always clean. The front desk people did all they could to help us. The only issues I had was the restaurant. There was nothing to eat! The breakfast they provided was rather bad.

Leisure Self

6/10

Pleasant

13 Feb 2023

Ward

Staff and food were good. Just staying on the property would make it a fine place to stay but there was nothing within walking distance to do.

Leisure Family

10/10

Exceptional

03 Feb 2023

Emily

Staff were all helpful. The hotel had a great pool area with a beautiful view of the river.

Leisure Partner

6/10

Pleasant

29 Jan 2023

PRISCILLA

Cocina mala sin sabor precio normal, servicio personal de restaurante no esperes mucho cocina dura hasta una hora para hacer dos ceviches y unos dedos de pollo, y asi por el estilo deberian mejorar la cocina, habitacion bien pero la de nosotros el aire acondicionado no funcionaba bien

Friends_and_family Family

10/10

Exceptional

28 Jan 2023

Richard

Lovely pool and family atmosphere

Leisure Partner

6/10

Pleasant

26 Jan 2023

Janelle

Customer service not great. Area outside the property not very appealing. Overall, I would not stay here again.

Leisure Friends

10/10

Exceptional

24 Jan 2023

Marissa

After coming off the Ferry from Paquera at night, it’s a very safe, gated beautiful resort in an otherwise dicey neighborhood.

Leisure

10/10

Exceptional

17 Jan 2023

Lynn

The staff were so friendly and helpful. The restaurant on site, El Timon, was excellent and Leo was our server a couple of different times. He went above and beyond to make our experience a positive one. The scenery around the resort was spectacular and offered some opportunities for watching wildlife. We had a great experience at Puerto Azul and would stay there again.

Leisure Family