Isis

6/10

Pleasant

14 Feb 2026

Marcos

Hotel with great location in an artificial island . Staff friendly and helpful. Good food . Rooms needs remodeling because looks old and stained. Amenities not always works appropriately. Anyway I consider this hotel a good place for briefs stays at the city.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Andrew

Stunning hotel that feels like luxury for a very reasonable price. Beatifully located on an island setting but with frequent water taxi' as to avoid inconvenience. Staff friendly & helpful.

Leisure Self

8/10

Excellent

04 Jan 2026

Matt

Beautiful hotel on an island on the Nile. The staff is friendly, the food was good, the amenities were great! Shopkeepers were perfect for all your Egyptian souvenir needs. Yacub in the jewelry store is an amazing man that loves his customers! Spend some time talking jewelry and stay for the tea.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Diego

Good location, need somehow certain remodeling.

8/10

Excellent

10 Oct 2025

WAEL Noman Mohamed

Good hotel but old need to be well maintained more than that

Leisure Family

8/10

Excellent

27 Jun 2025

Jason

Very nice

6/10

Pleasant

16 May 2025

babak

The room was not clean when we arrived and I asked the reception to clean the room multiple times but the only thing that happened was that some one came and organised but did not clean

Leisure Family

10/10

Exceptional

12 May 2025

Gabriela Carolina Gutiérrez

The hotel is beautiful and has amazing views and amenities. The staff is amazing specially the concierge Mustafa who took care of us, picked us up personally at the boat and helped us with our cruise and tours. Best services, knowledge and efficiency.
You should also visit his store to shop for oils and herbs.

Leisure Family

4/10

Poor

30 Apr 2025

Poh Li

We stayed 3 nights. More cons than pros. It appears to be in its highest glory probably 2 decades ago and now it’s trying hard to catch up with times. It's not a luxury 5 star hotel, the most is 3.5 star.
Cons:
- From the island’s ferry point to the hotel lobby uphill, you have to pull your own luggage.
- I was given twin bed despite booking and indicated specifically a king bed. This back and fro at the hotel lobby wasted us 45 minutes in the process.
- No black out curtain, no bedside light switch, curtains are of irregular length and some parts torn. The power plug by the bed didn’t work.
- Despite newly renovated, sink counter has rough patches makes it look really overused and old. The grouting looks disgusting. The gauge covering in the ceiling, you can see all the raw walls and pipes and spider web.
- Shower water flows out easily making the floor flooded
- Public toilet taps full of water marks, dirty grouting, and bad smell.
- Toothbrush and slippers have to be requested
- Room doors is broken at the edges.
- One pool is unusable and full of leaves & sand.
- Only 1 main restaurant open. Breakfast was just ok.
Pros:
- Quiet and has 360 views of sunset, islands & gardens.
- One pool is nice for relaxing.
- Spacious room
- Prepare early breakfast if you go for early tour
- Shops within the hotel.
- Great staff who tried their best to please the guests, they are the greatest asset to the hotel.

Leisure Partner

10/10

Exceptional

23 Feb 2025

Gary

Great staff great view from the room just a just a beautiful island with a hotel is. Just a great boat ride to get to the island.

Leisure Self

10/10

Exceptional

19 Jan 2025

Philip

Peaceful island resort

This is a very nice hotel on an island in the middle of the Nile. You need to take a boat to reach it. The boat starts from the point marked \"Pyramisa Isis Island Pick Up point\" on Google maps. All the tours and private cars will meet you at the parking area at this pick up point. The boat takes about 5 minutes to make the journey but you might need to wait 15 minutes for the boat to set off. It runs all hours. Due to its island location this is a very peaceful place.

Friends_and_family Family

10/10

Exceptional

19 Jan 2025

Philip

Refurbished rooms are now of 4* standard

This hotel has had some poor reviews recently based on its condition. I spent to separate visits to the hotel in January 2025 and both the rooms we stayed in had recently been refurbished and were very nice. I would say that the hotel is of a standard similar to a 4* holiday hotel in Spain. The public areas of the hotel were also in the process of being refurbished. The island location makes it a very peaceful laid-back place. The boat takes you to and from the Pyramisa Isis Island Pick-up point as indicated on Google maps. You should allow up to 20minutes to make the trip. Tours and private cars will meet you at the parking place near that pick-up point. It's a very nice holiday hotel to stay in now and will continue to improve over the next few months I'm sure.

Friends_and_family Family

4/10

Poor

10 Jan 2025

Lindoro

Change my room two times for cleaning concerns….. Last room the bathroom shower was clogged. Terrible!!!!

6/10

Pleasant

26 Dec 2024

Maya

The island hotel was very pretty and you got a good view from restaurants/ balcony. The room was clean and comfortable, with a very large shared balcony. The staff were a bit a abrupt at times and the room was not ready for check in at 3pm. There was a little bit of a leak in the bathroom and the floor got very wet after a shower. Dinner was very average but was included in the room rate.
A nice calm retreat away from the main town. You do have to get a boat to get there but they operate frequently.
We had a massage in the spa, nice but a bit expensive (priced for tourists).
Good facilities - gym, spa outdoor pool etc.

Leisure Friends

8/10

Excellent

03 Nov 2024

Jodi

Our room needed some maintenance and we assume had not been used for sometime. For example, the sliding door to the balcony screeched loudly when we opened and closed it. The bathroom looked like it had been poorly finished around the bath and sink. The shower wasn't easy to use. Otherwise we enjoyed the view from our room across the Nile, the pool area was very nice. Service for drinks and food was incredibly slow - it looked like there was only one staff member dedicated to serving everyone. The Italian food on the menu (the Italian restaurant was closed) not enjoyable - most people in our party did not enjoy the food and it was served cold as we had waited for so long.

Leisure Partner

8/10

Excellent

15 Sep 2024

Christopher

Looks good but brown water

Everything was fine and looked nice. Then we turned on the bathand the water was brown. And apparent toilet paper came out of the other bath in the room. Room service took an hour to get but food was ok, the room was nice and spacious.

Friends_and_family Family

10/10

Exceptional

28 Apr 2024

Michael

I was worried after reading the reviews, but we had a junior suite, the room was perfect.

Yes might have been a little dated but the view was amazing, the staff were amazing. We were able to book a few things they helped with.

We arrived late and the boat to get there was still running.

Partner

8/10

Excellent

28 Mar 2024

Guodong

The hotel facilities are a bit old. But relative to the price, it is completely acceptable.

Leisure Family_with_children

2/10

Poor

13 Jan 2024

Verified traveler

Horrible experience… Avoid this hotel.

Terrible experience. The hotel is in ruins. The rooms are dirty, bed full of bugs, we got a rash in the morning. The bathrooms full of mold, and hot water not working properly.

The AC was not working, and the bathroom lights did not even turn on.

Partner

8/10

Excellent

06 Jan 2024

Moataz

Great place. Will come back again.

The hotel is excellent in many ways. The location is very very unique. Great place and great service. One thing that needs work is the room cleaning. The dust inder the bed speaks of months without cleaning. Other than that I have no criticism

Partner

6/10

Pleasant

01 Jan 2024

I-Chu

Staff is overall friendly with various English skills. The hotel looks pretty nice from the outside but the rooms are not compatible to the exterior look.

We paid $500 USD in total for 2 nights of a triple room in December. Triple room = 2 twin beds 1 rollaway bed. Mattress quality is similar to those used in motels in the States. None of the machines in the fitness center works. Bathroom door of our room is not closable and room door is very difficult to close. I do miss Cairo Hilton Pyramid Golf, where I paid less with better quality on everything.

Leisure Family

10/10

Exceptional

29 Dec 2023

Moataz

Excellent choice

Great for the value

Partner

2/10

Poor

27 Dec 2023

Parthiban

Such a nightmare. Only the facade looks beautiful. The rooms are run down and so dirty. How could Expedia even be listing this hotel as 5 star? Tables broken and floors so dusty. I’m afraid there might even be bed bugs. Have spoken to the reception and they can’t be bothered. That’s how bad the service is.

Leisure Friends

8/10

Excellent

24 Dec 2023

Rebecca

The hotel was very good enjoyed the boat trips from hotel to aswan sightseeing good

Leisure Partner

6/10

Pleasant

06 Dec 2023

Sandyta

Outside of the property looks very nice as you approach from taxi boat to the hotel. But inside could use an upgrade. Definitely still old fashion inside with all the furniture stuff. Tall, bold male and older looking receptionist staff had a misogynist attitude. Did not respond to me but would make eye contact to my husband when he did not even make the reservation and ask only him questions about reservation. Gave my husband the keys and did not acknowledge me until I had to raise my voice and ask for our passports and wifi access which was terrible. Would not be back.

Leisure Partner

4/10

Poor

27 Nov 2023

Leon

room had hair all over the bed and the shower didnt work well

Leisure Self

2/10

Poor

24 Nov 2023

shahriar

I booked a deluxe with king bed and view of the Nile. The room initially given to me was unsafe: the front door did not lock (flimsy, could be pushed open, chainlink broken) and the door to the balcony did not lock. We were reassigned to a room where the locks worked, but with twin beds and not looking at the Nile. The bidet did not work. The shower was terrible: the shower head rotated everywhere getting the ceiling, the floors, the walls all wet. We diverted the water to the faucet, but the showerhead did not work anymore and had to kneel to wash our hair. The water pressure and temperature fluctuated; the tub/shower was clogged. The bathroom was not very clean (fungus growing on the tile). The property was in disrepair and it was dated. Presumably, this is a 5-star hotel, but it is not (more likely 3 stars).

Leisure Partner

10/10

Exceptional

28 Oct 2023

Mohammad

Excellent property and delicious breakfast with lots of variety

Leisure Self

10/10

Exceptional

20 Oct 2023

Maria Fariza

It was an experience I wouldn’t mind having again!

Leisure Self

6/10

Pleasant

19 Oct 2023

MARIA

Not great

The trip was last minute and we had to book whatever was available . This was NOT our first choice and it was not a place we would go back to . It is old, shabby, not clean and not convenient as it is on an Island

Friends_and_family Family

8/10

Excellent

16 Oct 2023

MARIA

Not great

There was a shortage of hotels when we booked and this is the best we could get that was not scandalously expensive .
Not great

Friends_and_family Family

8/10

Excellent

09 Oct 2023

Latchman

The property rooms are old.

6/10

Pleasant

23 Aug 2023

Sherri

The property was adequate for us as we were checking in late and departing early the next morning. When I booked I did not realize that the only way to the property was by boat. This made it very inconvenient. We were hungry as we got in at 10pm and the hotel had very limited food options and because you have to take the boat back to the town we really couldn’t go to any of the places still open in town. The food was okay but definitely not high quality. The property was very dated and old. The doors and wood were scratched up and the bathroom had a weird half glass door which meant some water sprayed outside the shower. They also still use physical keys with a giant hanging tag that has your room number. Not really the safest thing. I did find the staff friendly and very helpful. Breakfast was decent but nothing to write home about. All in all if you are looking for a place that is modest and you want to relax in isolation on an island it’s not bad. But if you want to tour around Aswan and explore the city this is not the place.

Leisure Family

4/10

Poor

09 May 2023

Martin

mostly dissapointing

This is NOT a 5-star hotel! Maybe it was the inauguration day, 50 yr ago. I will say, today, barely a 2 star. Premises definitely showing the aging and lack of proper maintenance. Example: fiberglass bathtub patched and patch blistered and cracked. I booked a room with king bed. they gave me one with 2 beds. Came down and complained, then got what i asked for. Changed some dollars for egyptian pounds. The first time was Ok (a new $50 bill). Second time: \"we can change you only $20 US\", the catch is, you need to give them freshly mint bills, not a single scratch. needless to say i didnt change anything. now, heading back home with all my \"unacceptable\" bills. Dinner buffet was ok as well as breakfast, but again, not what you will expect at a 5 stars hotel... Location con: you have to take a ferry running erratic times, allow yourself plenty of time to cross the river and grab your ride.

Partner

4/10

Poor

01 May 2023

Tagelsir

Not so good for paid prices.

6/10

Pleasant

16 Apr 2023

Dean

The location is great and being on its own island is very charming. You take a small boat to it. The grounds are very nice and the pool is great. Unfortunately the rooms are very tired and dated. The beds and sheets are old, the flooring is cheap and the bathrooms are poor. Its a shame because the setting of the hotel is great.

Leisure Family

4/10

Poor

29 Mar 2023

Angela

Very old furniture and wifi is terrible

Leisure Family

2/10

Poor

09 Mar 2023

Hesham

I had them change our rooms 2 times. All rooms presented to us were in terrible condition and very dirty; I'm talking about dust and hair on the floor and in the bathroom. We settled in a room because we were just extremely tired from a long travel after they double cleaned the last one. Hotel is in a great location, but staff and manager are extremely unprofessional and rude. Hotel property is in a bad condition and hasn't been maintained for a while. Amenities are old, unmaintained and outdated.

Leisure Family_with_children

8/10

Excellent

28 Feb 2023

RAUL

Good experience with some comments

The experience, in general was good; the only thing that was uncomfortable for me was that the WIFI is only available in the lobby area and poor quality, less than 3mb. Additionally it was difficult to find the gym, because is inside the SPA and it's in poor condition

Self

4/10

Poor

28 Feb 2023

ahmed

Hotel location very nice but room very bad Furnature very old mattress very bad no equipment in rooms

Leisure Family

4/10

Poor

06 Feb 2023

Hasina

Not Clen every thing not working as Expected.

Leisure Family

2/10

Poor

05 Feb 2023

Debra

We reserved a room with a King size bed and we got 3 twin beds. We reserved a non smoking room and there was an ashtray in the room and the room smelled of smoke. The room/floors/sheets/towels were either dirty or needed replacing! I would not recommend this hotel to anyone!

Leisure

6/10

Pleasant

23 Jan 2023

Irene

This hotel must have been very nice but now it is run down. Sorry, but they should make an effort as it has lots of potential

Leisure Family

4/10

Poor

20 Jan 2023

Verified traveler

There is a fly

Friends_and_family Family

2/10

Poor

06 Jan 2023

Santosh

I stayed in villa and no internet service provided , I need to go to reception area to use internet services, terrible experience.
Over paided for accommodation with no internet connection

Leisure Family

6/10

Pleasant

27 Dec 2022

Feroz

Unable to reach anyone at hotel- neither from outside hotel of inside hotel.
Rooms are spread across- one porter for more than 200 guests.
Guests had to wait in line for long in breakfast- almost 20-39 mts to get omelette

Have to take ferry to teach hotel.

Friends_and_family Family

2/10

Poor

26 Dec 2022

Verified traveler

Hello are you there?

Didn’t get to stay as the phone numbers i was provided didn’t work for the property. Nor the 3 others I looked up. Hotels.com was able to get thru on a number they had that’s not published? Had to book a last minute hotel someplace else cause I wasn’t able to contact the property. This is disappointing.

Self

10/10

Exceptional

28 Oct 2022

TERRENCE

This property is under rated. Yes its a bit dated and a few things are out of order but PLEASE look past the little deficiencies and come enjoy this wonderful place The location is wonderful and the hotel shuttle boats(FREE) make it really convenient for getting downtown

Leisure Partner

6/10

Pleasant

10 Oct 2022

Suhail

I liked the service the staff provided, it was exceptional. I hated the fact that the wifi was non existent and wouldnt work for us

Leisure Friends

8/10

Excellent

18 Sep 2022

Eileen

Definitely not a 5 star hotel, maybe it used to be? Yes the property is outdated but we found everything to be clean and it worked for us for one night. AC, shower, pool, buffet was good. The staff were all very friendly and we were able to check in early.

Leisure Partner

10/10

Exceptional

10 Sep 2022

Jennifer

Outstanding service. 24 hour ferry. Free breakfast and dinner. Well packed breakfast box.

I truly love this beautiful hotel. Will come back in the future.

Leisure Friends

8/10

Excellent

21 Jun 2022

Jamil

As indicated by its name, the hotel is located on an island and so hotel guests and their luggage are transported by boat to the hotel, which is pretty awesome. The hotel staff were, for the most part, very friendly and accommodating, and willing to help make our stay enjoyable. The hotel could do with some renovations - certain features seem run-down by today’s standards and are in dire need of an upgrade, and certain amenities were not available while we were there (though, this may be due to the fact that our stay occurred in the off season), but overall the hotel has a lot of charm. Our plan was to take a Nile cruise from Aswan to Luxor, but we weren’t sure if we could do this given our tight schedule and last minute planning. However, one of the hotel staff by the name of Mostafa went above and beyond his regular duties to make this happen for us. He not only offered us a number of options, but once we had decided on which option we wanted, he arranged the cruise including the transportation of our luggage to the boat. He even took time out of his day to help us with finding amenities and items that were unavailable at the hotel. Despite its shortcomings, I would recommend the hotel for its location, charm, and hospitality.

Leisure Family

8/10

Excellent

06 Jun 2022

Nicholas

The wifi only worked for about half our stay. This property has all of the potential to be a 5 star resort, but it’s a bit rundown and it showed. It’s somewhere between a 3-4 star property in today’s condition.

Leisure Friends

4/10

Poor

16 May 2022

Chandrajit

Like location but definitely not worth to stay as everything is in bad condition like bathroom fittings, doors, switches, door knobs, shelves you name it everything and it’s very very old property.

Leisure Family_with_children

2/10

Poor

30 Mar 2022

Anthony

Only stay if you like roadside motel quality

Awful experience. First off the hotel is maybe a 3 star max. It is very out dated and old and not how the pics look. The staff also is not very well trained or accommodating. The hotel was advertised as “air conditioned rooms” but the a/c didn’t work. We complained and they tried to convince us that air conditioning meant “air freshening” and is only a fan. This is on mid 90 degree days. Finally after a lot of talking they said it was turned off to save energy and they turned it on again and it cooled down but turned it off again in middle of the nite. The beds were also terrible. Good not edible. And overall no better than a roadside motel. Would not recommend

Friends_and_family Friends

6/10

Pleasant

20 Mar 2022

Spenser

Hotel staff are awesome. I wish the room cleaness and condition come par with the Hotel class rating on Expedia. In my view it’s at least two ratings below.

Leisure Self

8/10

Excellent

19 Feb 2022

Mohammed

Aswan adventure

It was nice stay with helpful staff and excellent location

8/10

Excellent

28 Feb 2020

Kristina

The hotel is on an island!
Beautiful location
The staff was very nice and helpful

Leisure

4/10

Poor

25 Feb 2020

Verified traveler

The only location is fantastic but anything else is very disappointing

Leisure Family_with_children

2/10

Poor

22 Feb 2020

Rolanda

One of the worst!

DON’T stay here...it’s dirty, rundown, outdated, has awful management, bad location to get around the city, dirty restaurant, terrible wi-fi, loud rooms, gross & rundown bathroom and room, cheep mattress and sandpaper sheets (a true shame since in the land of Egyptian cotton). Not worth the money and definitely NOT a 5 star hotel!!!!! I’d give it 2 stars at most!

Partner

10/10

Exceptional

08 Feb 2020

WalidShafik

The accommodation was great and hotel employees was very helpful and friendly

Leisure Family_with_children

10/10

Exceptional

06 Feb 2020

Verified traveler

the hotel has beautiful landscape and view as well, the staff are very kind and helpful

they now have new management, and its better than before

Friends_and_family Family_with_children

6/10

Pleasant

04 Feb 2020

Gay

Location a plus

Was disappointed in food options. Only buffet or the Lobby Bar. Pizza in Lobby bar was not edible. Reception staff were less than friendly.

Friends_and_family Friends

8/10

Excellent

03 Feb 2020

AMR

Food not rating 5 stars hotel

Self

4/10

Poor

10 Jan 2020

Tomas

Its extreeeeeemely cold, water is not very hot... dissapointing

Leisure Friends

4/10

Poor

08 Jan 2020

sherif

Bad hotel

Substandard in every aspect. Rooms freezing cold. Sheets, wager thin. Food : they charge you extra if you want a decent cup of coffee with breakfast. Otherwise it’s Nescafé packets. Service , with the exception of Hatem in the reception area, it leaves a lot to be desired. In short, not a good place to stay.

Partner

2/10

Poor

04 Jan 2020

Verified traveler

The property is in a beautiful location and the hotel is built well but sadly the management is the worst I've ever seen and I travel a lot. Every guest had some sort of complaint, the room, food, and services are awful. Save your money and go someplace else.

Leisure Family

4/10

Poor

04 Jan 2020

Verified traveler

very unprofessional staff, room was not clean, bathroom fan, tv remote, telephone, fridge were not functioning, we asked for someone to repair but there was no response. it can be much much better as location is very nice but unfortunately hotel is poorly maintained and managed.

Leisure Family

4/10

Poor

02 Jan 2020

PPP

Very unorganized.. Staff Didn’t want to listen to us till we get a manager each time rooms were dirty

Leisure Family

2/10

Poor

31 Dec 2019

Asha

Issue seems to be with all paramisa hotels in Egypt and their ability to provide good customer service. Called the manager a day before arriving and requested a heater as it is very cold and the hotels do not have central heat - he said no problems, but when we got there no one knew and took two hours to get the request completed at 1am

6/10

Pleasant

28 Dec 2019

Verified traveler

Avoid this hotel

Main hotel was ok (still pretty rundown and would give it maximum 3 stars). My friend’s room was in the ‘chalet’ and not worthy of 1 star. Some staff were good, but check-in took way too long (about an hour and we were well past check in time). Would not recommend this hotel

Friends_and_family Friends

10/10

Exceptional

25 Dec 2019

Verified traveler

Being in an island was really nice. Also the staff is very friendly. You als get unlimited boat rides to and from the shore.

Leisure Family_with_children

2/10

Poor

22 Dec 2019

Verified traveler

This is hands down the worst \"5 Star\" hotel I've ever stayed in. It's 2 star at the best. It was run down. It was super dirty. We requested one bed but instead were given 2 twins. They were uncomfortable and felt like water beds. Our room smelled like cigarette smoke and when we asked to change rooms, the staff at the front desk gave us a hard time. They offered instead to spray our room with chemicals to make the smell. We insisted on a new room and eventually they gave it to us. I would never staying here again.

Leisure Partner

2/10

Poor

20 Dec 2019

EP

The hotel was extremely old and dirty.

The walls were scuffed, the bed sheets were stained, hair pn the sheets.

The shower was challenging as it splashed everywhere and there was no hot water.

There were no english language channels on the 26 inch TV.

The service was sub par all around, the breakfast had limited choices.

I would really suggest not staying here unless you like old dilapidated buildings.

Leisure Family

8/10

Excellent

07 Dec 2019

Verified traveler

Decent hotel. Modern and clean rooms. Facilities are new and renovated. It is hard, however, to get on and off the island. Also, don’t expect any WiFi during your stay.

Leisure Self

8/10

Excellent

03 Dec 2019

Verified traveler

The staff here, especially the tour organizers were amazing! They went above and beyond to make it a memorable time for us. We felt like they genuinely cared, and it wasn’t simply about selling us whatever. It was definitely a great time.

Only negative, was the WiFi. Not reliable at all.

Leisure Family

8/10

Excellent

04 Nov 2019

Verified traveler

Splendid old style hotel, but rooms are a bit tired - in need of refurb and internet was out of action. Good food and service

8/10

Excellent

03 Nov 2019

Gasper

Excellent and unique location in Aswan. Very beautyful islan area with ist own park. But maintenance of this large property is rather poor. It looks like it's over-dimensioned with respect to the number of visiting guests.

Leisure Self

8/10

Excellent

29 Oct 2019

Katie

The staff is super friendly. The water taxi is free and is a nice ride on the Nile. The hotel is a little older but it was clean and the location was nice in regards to the views. Only complaint was the WIFI was down and when it came up it was too slow to use. Breakfast buffet was complimentary and it was good. We didn’t eat anything else at the hotel so not sure how rest of the food compares but can’t beat a free breakfast. There is not an option to buy snacks once you are on the island so be sure to stock up on water and snacks while in town if you are like me and need a late night snack.

Partner

8/10

Excellent

04 Oct 2019

Verified traveler

I expect to have the possibillity of a minibank in a 5 star hotel. Fassilities in the room and bath was not 5 stars worthy.

Friends_and_family Family

2/10

Poor

19 Sep 2019

Verified traveler

It’s old and dirty
Pool was empty
Breakfast was not good
Bathroom dirty

Friends_and_family Family

10/10

Exceptional

11 May 2019

Verified traveler

The Pyramisa Resort is an unusual hotel with great facilities and staff with very few guests. It’s everything that you require with the tranquility. A beautiful place to stay.

Leisure Friends

8/10

Excellent

27 Apr 2019

Verified traveler

Nice decoration, big place. Staff is friendly. Food is good but not excellent. Rooms needs some upgrades.

Leisure Family

8/10

Excellent

24 Apr 2019

Kevin

Ok place to stay, staff hit and miss and .........

You've see the photos of this place and read the reviews. It cant be that bad can it? Surely might be worth a try for a nice looking place at a good price?Well, yes and no dependant on what is important to you.Grumpy unsmiling unhelpful firs t contacts at check-in. Cleanliness. - fine, no issues at all.
Staff around the pool and at the restaurant really good..Room - decent size, good large balcony, a/c, good WiFi, TV we didn't try, fridge no mini bar, kettle tea and coffee and a safe and unlike many comments it was clean.Grounds - A large free form swimming pool which probably wont have more than six people on the sun beds around it. So it is pleasant and peaceful with a good pool boy and drinks service. If you're here for a few days and have spare time its a great place for relaxation.
Food - given the hit and miss attitude of they staff I didn't have great hopes for the buffet. But as buffets go it was actually quite good considering the fact there probably weren't more than 30 people to eat there. Several soups, chicken beef, fish mains, vegetables, rice, pasta, potatoes, half dozen desserts. Our meal was included in the room rate. So if you want company and people around you and entertainment, no. If you want OK comfort, peace and quiet at a good price and are not embarrassed being one of 30 people

Partner

2/10

Poor

11 Apr 2019

Ahmed

Poor WiFi.
Room was not clean and old
Food was terrible

Partner

8/10

Excellent

01 Apr 2019

Alyson

Secluded resort with a mostly calm atmosphere

This was a relatively nice place to staying when traveling through Aswan. It’s on an island, so you’re separated from the hustle and bustle of downtown Aswan, which is nice. You’d think that would mean you’d have a quiet and relaxing hotel. While this was true for part of the time, this came to be far from the truth for the other part of our trip, primarily the wedding that took place at 11 PM with a procession in the lobby. My friend and I were startled awake to loud drums and chanting. This went on for about an hour. It was sort of dismaying and annoying since we had to wake up early the next morning for our tour. I understand that weddings are a special celebration, but more care and concern should be given as there are many guests who are at the hotel. Another low point was the bazaar in the hotel. Having traveling throughout Egypt to the main sites where bazaars are inevitably unavoidable, this was sort of disappointing. A resort is supposed to be relaxing, not an area where I have to worry about being harassed by people selling me trinkets. These were the only low points of the hotel. The breakfast offers many different choices, and the hotel staff are attentive to their guests in both the lobby and restaurant areas. If you’re looking for a place away from downtown Aswan with (relative) quiet (barring any weddings), this is a good place to stay.

Partner

6/10

Pleasant

12 Mar 2019

Veronica

The hotel location is amazing. The view was spectacular. Staff was friendly and generally helpful. We got to Aswan early and were able to check in early after a little wait time. Hotel is a little dated and needs to be upgraded. Food presentation was grand but the food was a little bland. Overall, we had a pleasant stay at the hotel.

Friends

10/10

Exceptional

10 Mar 2019

Verified traveler

Property situated on an island with beautiful views from my big balcony. Many amenities. Nice walking trail. They have a shuttle to Abu Simbel which was very helpful. The only thing that I did not like was the food. It was terrible ! Asked for a steak sandwich and was brought pot roast with no flavor . Just bread. I told the waiter thats not what I ordered. He then said we dont have steak. I said well you should have told me that . The next day I ordered room service. Ordered grilled chicken . Chicken had blood in it. Becareful . They need a new cook badly !! I had also asked for a cappucino and was brought nescafe . Either the workers are clueless or they dont care.

Leisure Self

8/10

Excellent

09 Mar 2019

Verified traveler

The lobby is gorgeous and the location was great! Really enjoyed that aspect

Leisure Family

4/10

Poor

03 Mar 2019

Verified traveler

Can’t find reservation. Poor customer service. Poor maintenance of the hotel. Updated hotel. Hair all over the floor in the bathroom. Over flow inside the bathtub. Poor drainage of the water. Poor hotel. Very disappointed. Do not recommend this hotel. Been told by other people room smells strong odor of fresh painted. Excellent customer service in the restaurant.

Leisure Family

4/10

Poor

01 Mar 2019

Verified traveler

This property has great potential and its on a beautiful location of the Nile River, however the staff needs more training in executing customer checkin. The front desk employees are very nice however have no clue how to check you in or find your prepaid reservations. Unfortunately the hotel needs some tender loving care. The room that we were given smelled like a can of paint, but we were so tired and only there for 12 hours that we chose just to stick it out. Big mistake could not bare the smell. Room looked clean but all corners and under the bed dirty with dust. The shower head of the bathroom was the highlight of this room.

Leisure Family

2/10

Poor

25 Feb 2019

Anibal

This was not one off my more enjoyable stays in Egypt, I had been before. I was here with a tour group and the check-in process was unpleasant.The young women at the reception desk were just handing out stacks of passports books to people in the hope that you would be able to find your own. Then once I finally got my key, one of the bellhops directed me to the general area of where my room was, but never mentioned I had to go down a flight of steps to find it. So I read the only posted signs in the hallways where he directed me and ended up back in the lobby, just to be escorted in the same direction, but down to the bottom floor where my actual room was. Before even entering the room though, the quality of the upkeep of the section of the hotel where I was staying was appalling. Doors were missing handles, hallways were full of dust and dirt, things were just so unkempt and outdated. Not to mention upon entering the room, I was immediately taken aback by the awful smell in the room. The television was an old tube 10\" that only had a few channels and all of the buttons on the remote didn't work. The room had dead bugs on the lamp shades, walls, and on the floor in a few spots. The cabinet to the unclean and not even remotely cold mini-fridge only had one working hinge. The patio to the outside overlooking the unused dirty pool and unmanicured pool area was just unnerving. All in all, I won't be staying here again. There are plenty of other options available.

Friends

4/10

Poor

13 Feb 2019

Verified traveler

The location is beautiful but the hotel needs renovation

Leisure Family

10/10

Exceptional

12 Feb 2019

Verified traveler

In the city central, its place is very good and near most transportation methods

Business_and_leisure Self

4/10

Poor

10 Feb 2019

Yuk Lun Alan

POOR hotel not a 5* hotel at all

Staff always want a tip from you, rude and hardly speak English, unwilling to help, gym was broke down only 2 machine was kind of working and the rest was broken, they even ask me to climb in from the window was the door was broken, also breakfast was poor, not recommended travellers to stay.

Family

6/10

Pleasant

26 Jan 2019

Verified traveler

No entertainment, poor room service, swimming pool is very cold up to freezing

6/10

Pleasant

26 Jan 2019

Verified traveler

No entertainment, poor room service, only one swimming pool which is very cold up to freezing

4/10

Poor

13 Jan 2019

Verified traveler

This hotel is dated and run down. The toilet leaked, the doors don’t shut tight, the reading light above the bed was out, and internet connection was spotty. The breakfast buffet was good and the staff friendly but it was not a comfortable and relaxing hotel. The best thing about our stay was the live music that played in the lobby.

2/10

Poor

13 Jan 2019

Verified traveler

Stay away, this is not a luxury hotel

This hotel is struggling. This is not a luxury hotel by any means. Very old installations, mouldy, no wi-fi in the rooms just in the lobby (this hotel is massive so if you will stay in the lobby it's a 5 minute walk from the chalet area), a very limited selection for room service. I paid extra to get a Nile view but the management just deceived me saying that I can't get that room because I will have to stay in a twin room, which was not what I paid for, instead they put me in a room facing some trees.

The management has to lie constantly and deceive the few customers that have now justifying the lack of what they advertise due to renovations. If you read the reviews this has been the excuse for more than a year, so this is just a plain lie.

The hotel is very old and needs an urgent renovation.

This hotel is just terrible, I regret staying here and even more paying extra to get a nice view.

2/10

Poor

09 Jan 2019

Verified traveler

the view is amazing otherwise everything else sucked. the property is very dirty, no internet in the rooms, bathrooms are in miserable condition.