Holiday Inn Phoenix

Holiday Inn Phoenix - Chandler

United States , Phoenix Area - AZ
Chandler, 1200 West Ocotillo Road
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100 reviews shown

4/10

Poor

28 Apr 2026

michael

The entire lobby was under renovation that included the all the flooring. Very little notice, when went to breakfast, dust was all over the food and serving dishes, construction noise was so loud that it was difficult to talk at the table. The water supply was shut off all day one day and finally was turned on about 8:00 PM> Again, no notice of anything or apology!
When I called to see what the hotel would do as a result of the noise, limited elevator access etc, the attendant said all they would do is cancel my reservation! Not even one hint of apology! My friend who lives there and recommended the property said he will not let any visitors stay there again.
I have complained via the surveys you provided and no response from there either!

Friends_and_family Friends

4/10

Poor

25 Apr 2026

lisa

Construction thru out the hotel. Bedroom shower constant drip, air condition rattled all night . Beds were comfy .

Family

8/10

Excellent

25 Apr 2026

John

The lobby and first floor were in the midst of having a new tile floor installed. As the tile was being cut, there was dust and some noise. The room we had on the third floor was very nice, both clean and quiet.

Family

2/10

Poor

18 Apr 2026

Jesus

Staff was good
Breakfast was decent but the dishes and table were covered in dust.
Our room had dust, the elevator and walking paths were layered throughout the hotel with dust.
The contractor on site failed to sweep or vacuum.
I almost feel like it was a violation for the hotel not having the property cleaned up ICRA..... the dust was bad im glad we only stayed one night.

Family

10/10

Exceptional

09 Apr 2026

Marilyn

The staff were thoughtful, responsive and very pleasant. In spite of the Hotel being updated, the area was very well maintained. We would stay again. Thank you all.

Partner

10/10

Exceptional

04 Apr 2026

Brooke

Beautiful Property

4/10

Poor

31 Mar 2026

Michelle

The room was not clean at all. Visible dust along the wall base trim. The carpet was visibly dirty. We had a pull out sofa bed.
We had to get linens from the front desk for the sofa bed. None available in the room.there was not a mattress cover. The sofa bed needs to be replaced. So uncomfortable!
The pool area was very nice as well the breakfast area. We have friends to visit in the area, and will not be staying at this establishment again. For the price paid, I would expect more.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Pam

It was pretty clean. The bathroom floor was dirty and the trim areas. Hotel was nice

10/10

Exceptional

30 Mar 2026

George

Great location, clean room and staff was very friendly and professional

6/10

Pleasant

29 Mar 2026

Elizabeth

Hard to give a good review as there were renovations going on while we were there. Wish we would have known when booking. The hotel is dated, so I'm sure the renovations will be a great improvement

Family

8/10

Excellent

29 Mar 2026

Jefferis

Large clean room. Hot water was really hot, water pressure good. Bed was comfortable. Downside: No extra pillow or blanket, no bar soap at all, only gels--minor stuff.
Some renovation work was being done--loud noise right outside our door started well before 8am

Partner

10/10

Exceptional

23 Mar 2026

Maxine

The staff was very nice and hotel was clean too. Also enjoyed the quiteness!!! I would definitely go back

2/10

Poor

16 Mar 2026

Ivy

Actually did not stay at the Holiday Inn Phoenix-Chandler. We booked and when we showed up to check in they did not have the room we booked and paid for. The person at the desk informed us that although we had booked a double, we could have a king bed. Being unwilling to sleep with 4 people in one bed, we left and went elsewhere, after the desk clerk acted like it was difficult to cancel the reservation when they did not have the room they advertised. Very unhappy with the experience we had at Holiday Inn Phoenix-Chandler.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Melanie

The hotel does not look as it was presented online. When we get there it was under construction and the room is pretty small without any leg room if there is any it's very inconvenient and very poor setting. No couch no tables at all. Overall It needs an upgrade.

Friends_and_family Family

8/10

Excellent

10 Mar 2026

Carl Eugene

Clean Room

Partner

10/10

Exceptional

01 Mar 2026

Ben Whisenton

Room was clean. Breakfast was amazing! Staff was very attentive and prompt. I don’t like how much breakfast is as much as the room cost but other than that it was a great stay

Self

4/10

Poor

01 Mar 2026

William

Pool was freezing Cold, breakfast was $17pp and was not super clean.

10/10

Exceptional

01 Mar 2026

Michelle

Nice staff, quick service, quiet stay.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Tramell

Great stay what could make it better is early check in and they need a few more staff on the room service side .Sometimes they won’t get around to the room until 4pm.

10/10

Exceptional

24 Feb 2026

Maria

Very clean, quiet, convenient restaurant across the parking lot

Self

10/10

Exceptional

22 Feb 2026

Brandyn

Clean

10/10

Exceptional

20 Feb 2026

Florentino

Great customer service. Clean and quiet. Close to everything. Be advised, paid parking.

Partner

2/10

Poor

19 Feb 2026

Alejandra

There was construction going on in the room next to us at seven in the morning. We stepped out to get something from my vehicle and when we came back inside housekeeping was already inside our room at around 8:15 without being asked not a place to sleep comfortable. Especially when you’re allowed to have your kids

Partner

10/10

Exceptional

14 Feb 2026

Zachery

amazing

10/10

Exceptional

13 Feb 2026

Kristina

Second time here it’s very nice and clean, comfy beds and great staff.

Partner

8/10

Excellent

08 Feb 2026

Angelica

Staff were great!
The pool heater element was broken so we didn’t use the pool.
The hot still worked and that was nice.
There is a parking fee of $12 a night i don’t remember reading anything about. For people on a budget that could affect things.
The weekday breakfast hostess went above and beyond, making the dining room feel like a real restaurant, compared to the weekend host, who was just there and polite.
The blow dryer sparked when we used used, staff replaced it right away
One night we use the pull out sofa in our room for family that stayed late visiting us, there was a large stain on the mattress. For the night they gave us put extra bedding over it, in the morning 4 staff came and replaced it.
I did break down and use the washer and dryer. It was $5 total, to wash and dry 1 load.
Our room was tended to every day, bedding and towels and trash service.

Leisure Family

10/10

Exceptional

08 Feb 2026

Laura

Staff was very friendly, great amenities!

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Colleen

Very clean, kind staff, close parking. Good food.

Leisure Family

4/10

Poor

03 Feb 2026

Walter

This hotel is a bit of a bait and switch. While the outside looks renovated, the rooms leave a lot to be desired. We stayed on the 4th floor for the last 4 nights. Two of the day/nights there was the smell of a sewer or some kind of stink that permeated the whole floor. They actually had to put out some industrial fans to move the air on the floor. The hot tub was out of service 2 of the 4 nights we were there. The front desk staff had not ETA for repair. When it did finally work the temperature was tepid. Very disappointing as it was an amenity that was highlighted on their website. Next are the two fees that are not clearly listed through expedia. The hotel charges $12 a night for parking which is strange as the location is in an industrial area where parking isn't an issue, it appears to be a revenue stream to me. Then the breakfast. $16.99 for a standard hotel breakfast, which if you stay at a holiday inn express, you get for free. I would not recommend this hotel, there are much nicer options at this price point in the chandler/phoenix area that include breakfast, parking, and have working amenities.

Leisure Family

8/10

Excellent

31 Jan 2026

Jan

The staff was very nice!

2/10

Poor

26 Jan 2026

patricia

There was NO HOT Water in the whole building the phone in our room didn't work .....

Partner

8/10

Excellent

26 Jan 2026

Genene

Staff welcoming you to Holiday Inn was excellent.. Catherine was on duty. We had booked for 4 days & feel the room was comfortable. Room staff didn't replace some of the room supplies. When we asked for them they were brought to our room. Appreciate their quick response. Would have liked to have washcloths that weren't so thin. I do recommend Holiday Inn & would stay there in the future when I return to the Chandler area.

Business Friends

10/10

Exceptional

22 Jan 2026

Bryan

Helpful staff.

8/10

Excellent

15 Jan 2026

Alejandro

All good, not perfect but good

Leisure Family

10/10

Exceptional

08 Jan 2026

Tina

loved it

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Jane

Courteous check in agent and clean rooms. Only surprise was the $12/day parking fee. Seems like an excuse to add a little extra profit! I will be more vigilant in the future for hidden charges!!

Leisure Partner

8/10

Excellent

01 Jan 2026

steve

Counter staff was nice. House keeping was load and next to my door every day

Leisure Self

10/10

Exceptional

31 Dec 2025

Michael

Clean room

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

Leo

I did not visit the hot tub but the air conditioning and everything else in the room was amazing. The guy and manager that helped me check in were the best! Awesome people.

Self

6/10

Pleasant

27 Dec 2025

TROY

Charging for every little thing on top of property fees, high sales tax, parking, breakfast gets to the point it ain't worth staying at Hotels.

Partner

6/10

Pleasant

25 Dec 2025

David

I was happy with the staff but to pay $12.00 for parking a night is very petty.

Friends_and_family Family

2/10

Poor

14 Dec 2025

Meeghan

They charged us for smoking and we never smoked in the room. The hotel on the 3rd floor smelled

Family

8/10

Excellent

09 Dec 2025

Susan

Great whirlpool bath

8/10

Excellent

06 Dec 2025

Elias

Great staff! Clean comfortable room.

10/10

Exceptional

03 Dec 2025

Michelle

Clean room and bathrooms

Friends_and_family Family

2/10

Poor

01 Dec 2025

Stephanie

No more bar, which we really enjoyed previous stays. That breakfast should be complimentary. Had to pay for parking, which is ridiculous at a Holiday Inn. Dog hair all over the carpet and we didn't have a dog. The hotel had a terrible sewage smell and there was never any coffee available downstairs. This place has gone downhill. The only positive was that the staff was friendly. Unfortunately we won't be back.

Leisure Family

8/10

Excellent

24 Nov 2025

Roger

Roof leaking

Friends_and_family Friends

8/10

Excellent

19 Nov 2025

Jay

The room was clean, it was nice that it had a Keurig and refrigerator in the room and it was in a great location for the area that we spent our time while in Arizona. Our biggest complaint was that they charge $12 to park in their lot even though you are paying to stay in their hotel! It’s not like this is a destination resort, it doesn’t have fabulous amenities, there is no complementary breakfast.

Leisure

10/10

Exceptional

15 Nov 2025

Gisela

All good

Friends_and_family Friends

8/10

Excellent

14 Nov 2025

Roy

Yes

8/10

Excellent

10 Nov 2025

Rachel

We were in town for a funeral and had arrived early but staff was very accommodating in letting us check in as soon as the rooms were ready, so appreciative of that, also quiet clean rooms

Leisure Family

6/10

Pleasant

26 Oct 2025

Leesha

The check in was easy. Staff was nice. The room was clean but there was a bad smell that I could smell from the hallways but it was worse in the room. Kind of smelt like old cigarettes. It wasn’t a smoking room. Do those even exist anymore? Anyway, breakfast option were really nice in the morning. Wish they didn’t charge for parking though.

Leisure Family

10/10

Exceptional

26 Oct 2025

Kevin

This is our 3rd time staying at this property. Friendly staff, clean rooms, great location.

Leisure Pet

6/10

Pleasant

21 Oct 2025

lawrence

Every day I had to go to the front desk, to have my key card reprogrammed

6/10

Pleasant

21 Oct 2025

Deborah

Overall, a nice hotel. First issue is having to pay for parking. This is. Self-parking, uncovered and no security. So what are we paying for? In addition, this additional fee was not disclosed on the Expedia website so it comes as a surpr when you check in. Breakfast was below standard. \"Thick-cut\" bacon was paper-thin. Biscuits couldn't be cut with a fork, could barely be cut with a knife. No napkins available when I was there. When staff was asked about beverages, he stated that he had to pour it. But he never came by my table to ask what I wanted. Front desk staff very friendly and helpful. I have stayed here before and will probably stay here again as it is close to the sports complex we have tournaments at. But I will plan on eating breakfast somewhere else.

Leisure Family

4/10

Poor

20 Oct 2025

Jube

Stayed in the 3rd floor suite for guests with disabilities. Room was clean but had dated furnishings and very poor ligjting, with one of the main two ceiling lights missing a second functional bulb. The bedroom has a wall switch that should control a ceiling light but none exists. So guest arriving at night will have to walk in the darkness to turn on the bedside lamp. Had to call maintenance to plunge the toilet because water evacuation was very weak.Very nice location next to a golf course. But the rooms just don't measure up to the surroundings.

10/10

Exceptional

19 Oct 2025

Matt W

Clean

10/10

Exceptional

19 Oct 2025

Ryan

Room was ice cold, clean, and the staff was super helpful.

Leisure Family

10/10

Exceptional

19 Oct 2025

Sergio

Everything was amazing except for the hot tub

Leisure Self

8/10

Excellent

17 Oct 2025

jay

The room is clean and comfortable and the staff is wonderful. Overall nice stay!!

Self

2/10

Poor

17 Oct 2025

Bryan

Charge me for parking, you get a 1 star review. I’ll never stay there again. We were grossly overcharged.

Business

10/10

Exceptional

13 Oct 2025

Alfred

Very pleasant area.

Leisure Family

10/10

Exceptional

07 Oct 2025

Susan

Clean room. Pet friendly

Leisure Self

10/10

Exceptional

01 Oct 2025

Erica

Amazing accommodations with a comfortable bed.

Business Self

10/10

Exceptional

28 Sep 2025

Laura

We didn't bring our dog this time. Didn't go into the Hot Tub, usually don't not a fan. Pool looked a little green so we passed on that as well. Room was nice but the carpet felt a little moist but I think that was from the AC that was blasting. In regards to the bathroom; there was water damage to the wall next to the tub and next to the toilet. On the bright side the bed was comfortable, we had a nice breakfast and we have no complaints.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Robert

Everyone was very polite and professional greeting me with a smile whenever I came in or leaving

Friends_and_family Family

6/10

Pleasant

21 Sep 2025

Jasmine

Not horrible but not Great

Hot tub was cold, no extra linens , two towels only in a room rated for 4 people. The pull out bed wasn’t made and had crumbs on it. Used a crib and they didn’t provide sheets for the bed had to ask for more and go get it.

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Alison

Did not like having to pay $12 a day for parking and our door key cards kept malfunctioning - had to have them re set 3 times over our two day stay.

10/10

Exceptional

01 Sep 2025

Carlos

Great safe and clean location. Staff was somewhat cold and stoic, but otherwise professional. Great surrounding areas and location.

Leisure Family

8/10

Excellent

27 Aug 2025

Colleen

It’s very convenient to Sun Lakes where my mom lives. There are food options within walking distance. I didn’t like that parking wasn’t free. Staff was excellent.

Leisure Family

8/10

Excellent

26 Aug 2025

steve

Staff was friendly and helpful

10/10

Exceptional

25 Aug 2025

Jennifer

I LOVED this property! I would definitely return. The staff was friendly. The room was nice. The pool was nice. The convenience was THERE! It was close to a lot of restaurants. The only thing I didn't like was the parking. You had to put a parkings pass in your window and I think there was an additional fee. Even the Breakfast was nice and tasty with real bacon!

Business

8/10

Excellent

22 Aug 2025

Mike

I did not spend much time at the hotel but while I was there, it was fine. Just wish they had breakfast included in the price. Other hotels in the area for the same price point do include it.

Friends_and_family Family

2/10

Poor

06 Aug 2025

Jeanine

Beware of card fraud!!!!!

DO NOT STAY HERE!! My new credit card that was only used at this Holiday Inn was hacked with several $500+ charges. I booked the first night through hotels.com, the next day i decided to stay another night so i called the front desk and she took my credit card info. The charges started the day after i checked out. I called and spoke with a manager, Heidi, and she was so rude!! She told me there was nothing she could do and wouldn't even let me speak. I tried giving her my room number thinking SHE would want to address an employee stealing customer card info but NOT AT ALL. HEIDI WAS EXTREMELY DEFENSIVE AND RUDE, SHE IS PROBABLY WHO TOOK MY INFO. BEWARE OF CARD FRAUD AND MANAGEMENT DOES NOTHING EXCEPT CUT ME OFF AND GET DEFENSIVE! SEEMS LIKE HEIDI IS RUNNING A SCAM!!!

10/10

Exceptional

28 Jul 2025

La Verne

A great hotel and location.

10/10

Exceptional

28 Jul 2025

Theresa

Although I did not like paying an additional fee for parking in an unsecured lot, this is my only complaint about my stay at this Holiday Inn. The staff at the Chandler location were wonderful. A super friendly greeting every time I passed through the lobby. Any issues or concerns with my accommodations were addressed promptly and to my complete satisfaction. This is a great place to stay.

Business Self

10/10

Exceptional

28 Jul 2025

David

Great, clean place.

Friendly, helpful staff makes the stay really enjoyable.

Business

10/10

Exceptional

25 Jul 2025

April Michele

The front desk staff was wonderful, helpful and compassionate. The ladies were welcoming, personable and genuinely kind.

Leisure Self

10/10

Exceptional

22 Jul 2025

esthermarie

Beautiful pool

Leisure Family

6/10

Pleasant

19 Jul 2025

James

Old and run down, unfriendly receptionist

Charged us $12 to park when the neighboring business (restaurants, etc) were free.

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Margaret

The air worked well

It was quiet and nice but the tub had an serious drip and they had me wait for my room out in the pool area when it was 111 degrees.

Self

6/10

Pleasant

11 Jul 2025

Vance

The first room I was put into was never cleaned after the last occupant. Also, charging for parking in the middle of a suburb with plenty of parking is just a money grab.

Self

10/10

Exceptional

08 Jul 2025

Richard

Coolest stay ever.

My stay at the hotel was wonderful, the receptionist was so sweet and welcoming,i will definately be there again, over and over.

Partner

10/10

Exceptional

28 Jun 2025

Shelley

The lady that checked us in was extremely friendly and really established a great tone for the stay

Leisure Family_with_children

2/10

Poor

27 Jun 2025

Jose

Nobody told me I was going to pay for parking I did not pay for parking even in Vegas plus that should be advertised when reservations are made so that you have a choice of looking for another place if you don’t like to pay for parking

Leisure Family

10/10

Exceptional

24 Jun 2025

Ken

A good place tostay

Everything wasgreat.

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Crystal

Great customer service. The manager was phenomenal.

Leisure Family

6/10

Pleasant

16 Jun 2025

Stephen

$12 to park. Another way to get more money from you

Leisure Partner

10/10

Exceptional

14 Jun 2025

Jose

Clean

Business_and_leisure Self

10/10

Exceptional

12 Jun 2025

Tanya

I did not like that breakfast was not provided. We were only staying one night and neither of us are big eaters so we left left to get a more affordable meal.

Leisure Partner

10/10

Exceptional

11 Jun 2025

Marquis

Spacious and peaceful. Great location.

Leisure Family_with_children

8/10

Excellent

08 Jun 2025

Michael

Great customer service.
Sucked we had to pay extra for parking never had to at other properties

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Joan

Well maintained and great staff

10/10

Exceptional

07 Jun 2025

Eric

Clean and friendly staff

Leisure Partner

2/10

Poor

03 Jun 2025

Joan

The staff was extremley rude . Ill not sya at that gotel afain. I also dobt think ill be using Expedia again either as no changes can be made after reservation is made. Life happens and sometimes thing change. This hotel would not allow any cganges and I was not told about parking!! Pay for parking? Never again. This hotel is in areaidential area. Down town i can see. This whole experience sucked!!!

8/10

Excellent

03 Jun 2025

Barb

Very clean and friendly.

Was disappointed to find out upon arrival that there is a daily parking charge and that breakfast was not included for all guests. Both of these are fine but should be called out more clearly on the website.

Leisure Family_with_children

6/10

Pleasant

02 Jun 2025

Kenneth

Capatalism at its worst.

Added charge for parking, didnt know until check in. This is just petty and it will definitely be a factor in my decision for future hotel needs. Otherwise the stay was fine.

Friends_and_family Family

2/10

Poor

27 May 2025

Walter

Dirty hotel

Leisure Family

10/10

Exceptional

27 May 2025

Chad

Nice staff. Nice pool. Nice rooms