Name: SpringHill Suites Phoenix Chandler/Fashion Center
Address: 225 N. Metro Boulevard, Chandler, 85226, US

10/10

Exceptional

12 Jul 2026

Maryeona

The room was spacious, clean and we enjoyed the stay

Friends_and_family Family

4/10

Poor

12 Jul 2026

Lauren

The rooms were small for a family of 4, and the staff only provided 2 towels, and gave us grief when we asked for more towels and sheets for the trundle bed. When they did bring extra towels, the employee left dirty footprints all over the bathroom floor.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

pete

clean room, nice breakfast

Family_with_children

10/10

Exceptional

07 Jul 2026

Izabela

Great place to stay in Phoenix.

Pet

10/10

Exceptional

03 Jul 2026

Dion

Beds could have been more comfortable for me, recently had back surgery last year and the beds seemed a little stiff. And charging $15 per day for parking is crazy..

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Relinda

Lights didnt work in room. TV was crack. Paint on the floor.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

DeWayne

Amazing place to stay! Friendly staff! Clean rooms

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Anthony

The entire staff is so friendly and always ready to be helpful. I don't know how many times I've stayed, but I keep going back. AND THEY HAVE REASONABLE PRICING!!

I'm not a breakfast person because I get to sleep late when I'm visiting Chandler. However, being right across Chandler Blvd is the mall. So, nearby there are many places to eat; some even in walking distance, my lunch and dinner are not a problem. If anyone stayed at SpringHill Suites, I'm sure they would enjoy their stay.💯

Thank you to SpringHill Suites Staff and for the nice suites❣️

Self

10/10

Exceptional

20 Jun 2026

Sandra

Great stay. Clean, nice laundry center.

10/10

Exceptional

18 Jun 2026

Antwan

Wonderful Hotel, me and my family have stayed there twice now and we will continue staying there in the future, friendly staff, nice spacious rooms , hot tub /pool , breakfast all are amazing I highly recommend this Hotel u won't regret your stay!
😁

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Alan

Great location and access to stores, restaurants and the freeway. Due to wear and tear, some buildings areas need repair

Partner

10/10

Exceptional

08 Jun 2026

William

Awesome customer servicee!!!!

Family

10/10

Exceptional

07 Jun 2026

Alyssia

The stuff was nice, easy check out, the room was clean and amazing, beds are very comfortable, best part check out is at 12. Definitely staying here again.

Family_with_children

8/10

Excellent

06 Jun 2026

Lori

Our room was clean. Our door wouldn't always open first time with our key. Door lock and handle need replaced. Wish they would change up breakfast items instead of just scrambled eggs and sausage patties every morning. Biscuits and gravy and some fresh fruit besides just bananas. Overall nice place to stay. Would stay here again. Go to Paris Baguette for some delicious pastries!!

Family

4/10

Poor

04 Jun 2026

Stephanie

I have stayed at several SpringHill Suites before, but this was the first one where I encountered unexpected fees, they charge a daily parking fee.

We had to switch rooms because the first room had multiple issues. The TV frame was broken, there was no safety stopper on the window, and the bed frame stuck out far enough to be a safety hazard for anyone walking by.

Unfortunately, the second room wasn't much better. It appeared only partially cleaned, with dirt around the shower and a questionable stain on the couch. By that point, we were exhausted and had already prepaid for our stay; otherwise, we would have chosen another hotel.

The breakfast was disappointing, with watery eggs, sausage, and very limited options. The pool also appeared poorly maintained for most of our stay, with little water circulation and a film on the surface.

The elevators made unusual noises, and the service information indicated they had last been serviced in 2017.

Housekeeping needs significant improvement. The only positive part of our stay was the staff, who were very friendly.

Unfortunately, this will be our last time staying at this SpringHill Suites.

Family_with_children

8/10

Excellent

01 Jun 2026

Michel Bernard

All was good

Family

10/10

Exceptional

30 May 2026

Thomas

Decent place to stay near lots of shopping and restaurants.

Partner

6/10

Pleasant

25 May 2026

Leslie

The rooms were somewhat clean but the mini fridge kept turning off and the tv didn’t work. The shower was kind of clean.

Family

10/10

Exceptional

25 May 2026

Megan

We stayed for three nights. It’s an older building but well maintained. Couldn’t hear anything through the walls or for the most part the hallways. Laundry on the second floor was convenient. Daughter stayed on the couch and was comfortable. Pool felt nice after a hot day, hot tub's spa timer for the jet bubbles didn’t work. Lastly breakfast was lackluster, eggs, toast, oatmeal, cereal, waffles, and what I believe was an egg biscuit that was soggy, no meats or fruits. Parking was $15 a night, room cleaning was every other day. There’s an abundance of stores and restaurants in the area. Overall our stay was really good, and we’d stay again.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Kathryn

They double charged me for incidentals and would not put the money back into the account. Didn’t tell me they charge for parking. And floors in my room were dirty. Unexpected charges for a person with fixed income and the price of gas ect. I was there with a friend who needed surgery. Live 3 hours away. Have to carefully plan and budget to the penny.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Christian

The two bed suite was perfect . Very spacious for a family of 4 . The breakfast had a good variety so that’s always a plus. One another big perk you are literally in front of a Chandler mall. Definitely would stay here again.

Family

10/10

Exceptional

23 May 2026

Deisy

Every staff was helpful and very clean

Friends

8/10

Excellent

18 May 2026

Arlinda

Th staff were nice. The carpets need replacing in the rooms and hallways.

6/10

Pleasant

18 May 2026

long

The location is excellent. They need to clean the pool more often. Charged is for parking even we did not have a car. There are other hotels that provide free parking around.

Family_with_children

6/10

Pleasant

12 May 2026

Vicki

I had reservations for my daughter who arrived a day before me. She was treated extremely rudely at check in. They would not contact me to verify my credit card on file. She was required to pay for her first and second night. I have spent a good deal of time trying to get her credited after I paid for her 3 night stay when I arrived. As of this writing, she has not been credited even though I have been told the credits were issued.
I find it ridiculous to pay for parking. We only found out at check in and were not told in advance. A charge of $15 is unbelievable. There is not charge for parking at other local hotels.
The place is very worn out. A disappointment for a Marriott.
The pool was not clean enough to use.
I am sorry to say, I will not use this hotel again.
Vicki Kost

6/10

Pleasant

12 May 2026

Vicki

I had reservations for my daughter who arrived a day before me. She was treated extremely rudely at check in. They would not contact me to verify my credit card on file. She was required to pay for her first and second night. I have spent a good deal of time trying to get her credited after I paid for her 3 night stay when I arrived. As of this writing, she has not been credited even though I have been told the credits were issued.
I find it ridiculous to pay for parking. We only found out at check in and were not told in advance. A charge of $15 is unbelievable. There is not charge for parking at other local hotels.
The place is very worn out. A disappointment for a Marriott.
The pool was not clean enough to use.
I am sorry to say, I will not use this hotel again.
Vicki Kost

6/10

Pleasant

12 May 2026

Neil

Overall the hotel was okay but I think I’ve come to expect more from the Marriott brand. It felt like the hotel hasn’t been well cared for and it shows. One of the beds in our room was damaged and the bathroom fan was on its last leg. And we were surprised by the nickel and dime fees. $15 a day to park?!? I’m not sure we’ll be back.

Partner

10/10

Exceptional

09 May 2026

Anissa

Amazing staff great breakfast

Family

10/10

Exceptional

01 May 2026

Erica

The staff was great and very helpful. The rooms were nice and spacious. Definitely would stay again My kids loved the pool and the spa

Family_with_children

10/10

Exceptional

21 Apr 2026

Teryl

Nice

8/10

Excellent

18 Apr 2026

Jeff

It was convenient

Family

6/10

Pleasant

17 Apr 2026

Kim

The room was fine. Beds were old and sank in the center. We were on the 2nd floor and there was a lot of noise when people walked or showered above us.
Breakfast was good

10/10

Exceptional

13 Apr 2026

Lisa

We had a great stay. Room was very clean. Had plenty of room for family of 5. The breakfast was good. Nice area close to a lot of shopping and restaurants.

2/10

Poor

12 Apr 2026

Sherri

Room not clean. Room keys dont work from the outside, had to keep going to the main entrance. Water pressure not strong.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Martha

Breakfast area is crowded and was hard for my walker to get around in it.

Partner

8/10

Excellent

03 Apr 2026

Wendy

Room service is every other day, breakfast was great but the pool was small and hot tub didn’t seem as clean and the shower in the room wasn’t as nice. Otherwise, it was roomy enough and for our family of 5 perfectly

Family_with_children

8/10

Excellent

31 Mar 2026

Terence

We arrived here late and left relatively early the next morning. Hence I didn't have a long time to observe things for a review.

I booked this as it was convenient to the person who was picking us up in the morning. The hotel provided breakfast and was price-competitive with others in the area.

Check-in was smooth. The room was clean and fairly spacious. The only minor negatives were:
* the shower curtain - it literally hung from the rod to about 2 inches below the top of the tub. Until it got wet, the wind from the shower blew it beyond the tub. They just need 2 - 3 more inches of curtain and this would be fine. As it was, there tended to be some water outside the tub.
* when we turned out the lights to go to sleep, there was a bright blue glow from the A/C's control panel. Luckily, the notepad the hotel provides was just the right size to cover that LED panel.
* The door closing mechanism sometimes got caught on the security latch. My advice is to re-check the door for closure.

The breakfast here (started at 6 a.m. on a weekday) was above average. They featured real bacon, which hasn't been the norm for a while.

We had no noise issues.

I didn't get to check out the surrounding area much, but I think it was near various shops / restaurants. There was a Costco nearby also. The area appeared safe.

This was far enough from the airport that there is no shuttle service offered.

Depending on what area you want to stay in, this could be a good choice.

Partner

6/10

Pleasant

18 Mar 2026

thomas

No coffee in the lobby, $15 a day for parking? I won’t be staying there again. Best western here I come.

10/10

Exceptional

17 Mar 2026

Luis

Property is in a great area close to shopping and dining. Staff was quick and friendly when checking in. Breakfast was great, room was clean and ac worked great.

Family_with_children

6/10

Pleasant

12 Mar 2026

Joseph

Bed was hard and pillows were flat

Family_with_children

10/10

Exceptional

12 Mar 2026

Beth

Nice location. Comfortable beds. Good breakfast. Friendly staff.

Partner

4/10

Poor

11 Mar 2026

William

Very noisy……room was near mechanical room and exterior door. Non stop noise from doors slamming. First floor and the noise from room above was also disappointing.

Thin walls, ceilings, and doors.

The breakfast was good and staff were great.

Business

10/10

Exceptional

09 Mar 2026

Gywen

Excellent

Family

8/10

Excellent

08 Mar 2026

Kimberly

The rooms were decent and the staff was amazing.

8/10

Excellent

07 Mar 2026

Selecia

Room was very clean, fresh smell and the extra bed under the couch was great for the big family. Staff was amazing and very informative. Wifi could be better....was lagging with my xbox and didnt connect the first time. Breakfast good very excellent but over crowded from other guest. Fitness center was good but a little small.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Frank

Room was clean and staff was helpful. Good breakfast

Family_with_children

10/10

Exceptional

24 Feb 2026

Mohamedali

Great location

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

christian

Good

6/10

Pleasant

20 Feb 2026

William

The staff was courteous, but the room seemed a little more run-down than I was expecting (warped/peeling wood trim, subpar shower facilities). I usually default to Springhill Suites, but this first-floor room was distinctly noiser than I'm used to. I was woken up every day by footsteps overhead and plumbing noises.

Self

10/10

Exceptional

17 Feb 2026

Dave

Awesome hotel and service

8/10

Excellent

06 Feb 2026

Michael

It was fine. Good room to work. Bed was hard.

Business Self

6/10

Pleasant

04 Feb 2026

Yoshiki

支払い手続きに行き違いがあっても、
取り合って頂けず、不安・不満が残る。

Business

6/10

Pleasant

02 Feb 2026

Kaylena

Stuff was okay. The room was pretty tiny, compared to other SpringHill suites we stayed at. Tv looked like it was gonna fall off the stand. And the dresser literally sneaked! Every time someone walked by it. Just a suggestion it should be mount to the wall.

Last thing. You have a pay for parking!

10/10

Exceptional

20 Jan 2026

Jessica

Awesome

Self

10/10

Exceptional

20 Jan 2026

Stacie

Breakfast was excellent.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Kim

Everything was good except the hotel did not have extra pillows

Friends_and_family Family

4/10

Poor

17 Jan 2026

Brandi

Hotel wants to change booking rate after arriving. Rate was confirmed several times for an extra night stay. We followed all the directions provided by Expedia, but they won't back us up on the rate change. Very frustrating and not what I expected from Expedia.Compelled to let others know of our situation and experience in our reviews.

Leisure Family

8/10

Excellent

17 Jan 2026

Yadira

The room was very clean. Staff was great and welcoming. The breakfast area was too small and crowded, printer didnt work and feels a bit outdated.

Leisure Family

4/10

Poor

16 Jan 2026

David

Had to request an ironing board for the room. Also had no coffee pot. Plumbing hardware in the shower tub is loose and the bathroom sink fixtures leak profusely when turned on (both hot and cold). No water offered complimentary/or for sale in the lobby. Sounded as if the drain piping for upper floor toilets directly above us was in the wall behind the head board of the bed. Loud water draining after flushes all night.

10/10

Exceptional

14 Jan 2026

JOANNE

Yes

Self

8/10

Excellent

12 Jan 2026

Shani

Staff was courteous and the breakfast was way above average.

Leisure Family

6/10

Pleasant

12 Jan 2026

Carlos

No water in the rooms, no blankets for sofa bed, just a pillow. Shower and faucet were dirty

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Martina

Staff was nice and area was peaceful

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Eileen

Always stay here roomy, clean and great location.

Leisure Family_with_children

6/10

Pleasant

08 Jan 2026

Deborah

The bed, electronic room keys, cleanliness, strong air freshner smell

Partner

8/10

Excellent

04 Jan 2026

Miriam

Good 👍

Leisure Family

10/10

Exceptional

03 Jan 2026

Danyelle

Great place to stay, no complaints except for a REALLY hard bed. Not comfortable at all. Everything else from the front desk guy to the breakfast and room was just as you would hope it to be. We very much love the location. Every restaurant and shopping store is within walking distance which is very convenient. Pleased with our stay and would recommend.

Leisure Partner

10/10

Exceptional

02 Jan 2026

RajaRajan

Yes

10/10

Exceptional

28 Dec 2025

Peter

Hotel was great clean safe confy and very beautiful . I just love it

Leisure Family

8/10

Excellent

27 Dec 2025

Gay

This is a very convenient place to stay when in Chandler.

Leisure Family

10/10

Exceptional

27 Dec 2025

Jovelyn

Clean room, easy check in and check out.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

charles

the basics

Partner

10/10

Exceptional

24 Dec 2025

Elias

Room, pool, breakfast and staff. All great!

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Alberta

The room was wonderful and we enjoyed our stay, thank you

8/10

Excellent

21 Dec 2025

Christine

Very good overall. Noise could be heard fro pool area in room. That was the only bad thing about the stay.

Leisure Family

2/10

Poor

20 Dec 2025

Iniesha

Believe I was charged extra than what the room was but was refunded back that portion, there was electrical problems in our room #128 room also had no Wi-Fi or cable even though there was box connected for that. Very strange. Hair particles in the bathroom like it wasn’t properly cleaned.

10/10

Exceptional

19 Dec 2025

Nithesh Gowda

Great room and friendly staff!

10/10

Exceptional

30 Nov 2025

Maria

Room was clean and staff was friendly and helpful.

Leisure Family

8/10

Excellent

27 Nov 2025

Timothy

The staff was great and welcoming on check-in. The hotel is a great value and nicely located near Chandler Fashion Mall. The rooms were spacious with the adjoining sofa/desk space. The bathrooms were clean and functional but basic. The breakfast area has great seating and the standard fare. I would recommend this hotel for someone based upon its location and value.

Leisure Partner

2/10

Poor

25 Nov 2025

Lamberto Jr

Clean and organized

Leisure Family

8/10

Excellent

24 Nov 2025

Betty

The room was good, the mattress was lumpy.

Business

8/10

Excellent

21 Nov 2025

Howard

Breakfast could use a make-over. Same tired eggs, bacon was good, Coffee was average. No bread for toast available, Once jam, strawberry,,,more variety,,

Leisure Self

4/10

Poor

09 Nov 2025

Francisco

There was stain in ceiling and look like there was a leak. Electrical covers were broken. Tv reception was awful couldn’t watch tv. Bathroom floor was dirty.

Business Family

8/10

Excellent

06 Nov 2025

ALPHA OUMAR

Yes

Business

8/10

Excellent

25 Oct 2025

Mary

Staff was very pleasant and kind. Room was clean but the light cover in the bathroom was on the floor when we went in. We called the front desk but the maintenance staff had gone home . So we left the cover where we found it.

Partner

10/10

Exceptional

20 Oct 2025

JAMI

Clean- housekeeping friendly- central area-

Leisure Family

2/10

Poor

17 Oct 2025

Kurt

ADA room, which we did not request, extremely dated. Paid the same amount as we would have foe a better room at the same facility.

Friends_and_family Family

4/10

Poor

15 Oct 2025

Melissa

The property is average, what you would expect from Springhill Suites if you’ve stayed there before. Breakfast is good, especially for the price (it’s free!). The housekeeping staff keeps the rooms clean and the property looking nice overall. My biggest complaint and unfortunately what ruined my impression of this location is the management staff.My experience is a prime example of how one rotten apple can ruin the entire bunch-it was just one member of the team, a woman who presented herself as a hotel manager, who was very rude and difficult to deal with. The booking was made through a 3rd party and I accidentally chose the wrong room or something small like that (can’t remember exactly) and it took a few minutes to straighten out. She was quick to inform me that she would not be extending my stay and was very rude from that moment forward, despite my efforts to be kind, respectful and considerate. Rarely have I encountered a staff member who negatively impacts my experience at a property this profoundly. However, due to her unprofessional, rude attitude I wouldn’t recommend this place. There’s a nice property next door-stay there instead.

Business_and_leisure Partner

10/10

Exceptional

06 Oct 2025

Patricia

Was perfect for our trip. Close to where we needed to be, easy drive from the airport. Room was clean and well maintained. Staff was friendly and helpful.

Leisure Family

8/10

Excellent

04 Oct 2025

Salvador

Is good

2/10

Poor

04 Oct 2025

Camie

Dirty. Stains on the couch, bed, etc.

Friends_and_family Family

6/10

Pleasant

02 Oct 2025

Charlynn

Heads up hotel does charge for parking on top with rate of room. Had issue with phone line not able to call front desk . Issue with tv and remote not connecting correctly. Over all great customer services.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Toni

Our sheets were stained and pillow cases as well

Leisure Family

2/10

Poor

26 Sep 2025

Cathleen

Business trip - no shopping. No business facilities. Not quiet
-

Business

2/10

Poor

24 Sep 2025

Tiffani

The room did not match but the pics online. The room was dark and did not have good lighting in the bed area. There were stains on the sheets and throughout the walls in the room.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Mike

Have stayed here several times - smart, efficient staff / good value !

Leisure Self

8/10

Excellent

15 Sep 2025

Jamiylah

Nice

Business_and_leisure Family_with_children

8/10

Excellent

14 Sep 2025

Jamiylah

Nice

Business Family

6/10

Pleasant

13 Sep 2025

Saniel John

The customer service and the room itself was amazing. The appliances however are not in good condition and non functional. I would still go as they are so nice to their customers, just be in mind with the stuff that they give.

10/10

Exceptional

04 Sep 2025

hector hugo

Will stay again

Great hotel for a family trip. Very convenient location. Rooms are spacious and confortables. Breakfast included is very good.

Friends_and_family Family