Hilton Phoenix Chandler

United States , Phoenix Area - AZ
CHANDLER, 2929 W Frye Road
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100 reviews shown

8/10

Excellent

27 Apr 2026

Venkata R

Amazing experience.

8/10

Excellent

26 Apr 2026

Rhonda

Room was clean, staff was great (maybe a little understaffed). The only complaint was that we had problems with not having a luggage cart upon checking in and checking out.

8/10

Excellent

26 Apr 2026

Tracey

The hotel was good. Check in went well.

10/10

Exceptional

23 Apr 2026

Mayosha

Awesome

Family_with_children

6/10

Pleasant

20 Apr 2026

Anita

Rooms were good, shower could use a deep cleaning. Front staff was great. Cleaning staff skipped us even though we asked for an extra towel and coffee cups

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Don

We really like this hotel for our trips to phoenix. There is some road construction in the area now, which can be a bit of a hassle depending on where you’re coming from.

Partner

10/10

Exceptional

14 Apr 2026

Michelle

Clean room with comfortable beds

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Gary

Clean room, dining in property and many options close by, excellent bar

Partner

10/10

Exceptional

09 Apr 2026

Gabriela

Muy bueno

10/10

Exceptional

05 Apr 2026

Claudia

Clean room

6/10

Pleasant

02 Apr 2026

Rebecca

The pool water was very dirty , No clean pool towels only dirty towels and the pillows went flat the minute you lay on it. Other than that the room was clean and bathroom was also clean

8/10

Excellent

30 Mar 2026

Shaquielle

Everything pretty decent except the pool looked very much unclean , the water was brown and that was very unfortunate because we really wanted to enjoy the pool .

Partner

4/10

Poor

29 Mar 2026

Nicole

Parking was easy and efficient. My boyfriend got the breakfast and he said it wasnt terrible. Our room was worn though. The ceilings were peeling in multiple parts, the was black dots/debris on the ceiling above the bathroom and on the walls of the showers, hair in the shower. The staff was excellent at the bar and front desk.

Partner

10/10

Exceptional

28 Mar 2026

Binh

Clean more than decent rooms. Simple gym, bar and pool. I'd stay here again if I needed to come back to Chandler

Self

2/10

Poor

25 Mar 2026

Rosangela Sayuri

When you are there they are nice but if you need to solve a problem the staff were extremely rude

Family_with_children

6/10

Pleasant

22 Mar 2026

Denise

The staff was not customer friendly

Business_and_leisure Self

8/10

Excellent

21 Mar 2026

Geoffrey

Clean, convenient hotel with a friendly staff. The air condition in my room was loud, and too cold… Turned it off at night and the room was fine (but summer heat might not make this possible). Free parking was appreciated, but EV charger was inoperative. Would certainly stay there again.

Self

2/10

Poor

20 Mar 2026

Shedeh

Rooms weren’t cleaned well, night staff stayed in the office looking at their phones all night, hard to get their attention even to pay for snacks, it’s across the street from a very loud factory that runs 24/7.

Business

10/10

Exceptional

19 Mar 2026

Michael

Great Hotel . Will definitely stay again…

Partner

10/10

Exceptional

16 Mar 2026

mary

Awesome place and close to freeway!

We had a incident on our room and management took care of immediately!

Partner

10/10

Exceptional

16 Mar 2026

raytana

amazing beds!!! the space is great for the family.

Family_with_children

8/10

Excellent

15 Mar 2026

Aliki

Hotel rooms are old. Need an upgrade. Beds are comfortable. Bathroom needs a magnifying mirror for makeup application.

Self

6/10

Pleasant

15 Mar 2026

Robin

The hotel is getting old. The breakfast needs attention to.. cold eggs sausage not cooked all the way. Really cold pastry’s . Paid 50.00 not good!

Partner

6/10

Pleasant

13 Mar 2026

mary

It needed some attention

Partner

10/10

Exceptional

13 Mar 2026

Mario

Hotel star was great. As we checked out we were trying to get our six year old to talk to the staff member at the front desk to check out. She noticed that we were trying to teach him how to check out and she looked directly at him with a smile to ask him what room and to say thank you.

Family_with_children

10/10

Exceptional

08 Mar 2026

Margaret

We spent a night at this hotel before flying home. It was comfortable.

Partner

10/10

Exceptional

07 Mar 2026

Vera

The lady who checked us in was extremely helpful and kind.

Business

10/10

Exceptional

05 Mar 2026

Lisa

Did not pay for breakfast. I would have liked a continental breakfast

Partner

2/10

Poor

03 Mar 2026

Aliyah

My room key stopped working in the middle of the night I had to be moved rooms because the maintenance man was not in. Then it happened it the new room too!!! 0/10. There was a guy sleeping in the chair in the back hallway Saturday night.

Friends

10/10

Exceptional

02 Mar 2026

Diane

I was late arrival. Check in was awesome. Nicole was so helpful. I have a mobility scooter she offered to help me get my suitcase to the room !!!

Self

10/10

Exceptional

02 Mar 2026

Lee

Great location!

Family

8/10

Excellent

25 Feb 2026

sarah

I’ve stayed at Hilton often and this was my first difficult experience. I had 2 reservations one for each day. I had one booked under my name but through my work and a 2nd reservation for the next day that I paid for. Upon check in I asked if I could go ahead and check in for both reservations so I wouldn’t have to pack up all of my things that next morning because I also had meetings all day and a dinner that evening for work. They said no, they could not and that I would have to remove my items. I did that and the next day I get to the hotel to check back in, I’m in a hurry because I have a work dinner and need to change clothes. They had a system issue and could not check me in. I asked if I could change in the lobby restroom then since I needed to get ready and they said unfortunately that is not allowed. I changed in a restaurant bathroom. I came back 3 hours later to check in and they put me in the exact room I checked out of. The check in and check out process took much longer than it should have. When I checked out the gentleman was on the phone and I stood there for 5 minutes before he even acknowledged me. It was just a very odd Hilton experience. I travel frequently with work and to Chandler once a month and I don’t believe I will book at this location again. Also my card was charged 3 times, it did eventually credit back that evening but the entire process was very frustrating.

10/10

Exceptional

24 Feb 2026

Russell

Very nice hotel. Friendly staff and excellent facilities.

Partner

2/10

Poor

23 Feb 2026

Jacqueline

We had the wrong room

10/10

Exceptional

22 Feb 2026

David

Every one and everything was great.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Barbara

Room clean. Staff courteous. Lobby coffee and cafe had a nice selection.

Partner

10/10

Exceptional

16 Feb 2026

Greg

It was good

8/10

Excellent

16 Feb 2026

LEEANN

The room was good. The dining room service was slow. Not enough staff. We had a nice stay.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Jun

No microwave and
Not work air-conditioner controller.

2/10

Poor

15 Feb 2026

Zoya

The hotel looked clean. We stayed at the top floor . We could not sleep all night due to the AC units that apparently are located on the roof and create very loud noise while they r working. I had earplugs and it still felt like I am sleeping next to the running propeller. In addition to that, we tried to open the window and a different loud noise was coming from the nearby factory. Night ruined with no sleep.

Business Family

10/10

Exceptional

15 Feb 2026

Leilani

Amazing

10/10

Exceptional

15 Feb 2026

Matthew

Quick check. Room nice and clean

Leisure Self

8/10

Excellent

14 Feb 2026

Don

Clean hotel in a good location

Partner

6/10

Pleasant

11 Feb 2026

Nancy

Staff was helpful however there were plumbing and lack of soap issues.

10/10

Exceptional

11 Feb 2026

Joshua

Hotel itself is very nice. Room was modern and clean. Staff were friendly and welcoming. Would definitely stay here again.

Partner

8/10

Excellent

07 Feb 2026

Lauren

good service

10/10

Exceptional

07 Feb 2026

Debbie

Staff courteous

8/10

Excellent

06 Feb 2026

Alan

Justin

Business

8/10

Excellent

02 Feb 2026

Ashlee

My stay was peaceful, clean and comfortable. I found the checkin/front desk empty upon arrival. I wondered around a bit until I was able to find assistance.

Leisure Self

10/10

Exceptional

02 Feb 2026

Jamie

Great experience.

6/10

Pleasant

01 Feb 2026

Luisa

Everything was clean but what i did not appreciate at all was the poor amiability when checking in but also the cleaners this morning slamming the doors from other rooms while cleaning when people are still in rooms sleeping at 7am. To me is rude disrespectful.

Family

10/10

Exceptional

01 Feb 2026

Crystal

Clean, staff, venue food, room for thr venue

Business

10/10

Exceptional

26 Jan 2026

Terry

Very nice and accommodating staff very friendly

8/10

Excellent

24 Jan 2026

Gerald

Clean room good view

Partner

6/10

Pleasant

20 Jan 2026

Marteen

Not the best, not up to par. The property is beautiful but the king room is especially small.

Leisure Partner

10/10

Exceptional

17 Jan 2026

David

Everything was great except for old food left in the refrigerator.

Self

10/10

Exceptional

11 Jan 2026

Margaret Lois

Nice accommodations and amenities, friendly service.

Family

10/10

Exceptional

09 Jan 2026

Kenneth

Nice & quiet.

8/10

Excellent

06 Jan 2026

James

Hotel was great, service was great, room was only ok and felt a little tired.

2/10

Poor

05 Jan 2026

Anthony

The shower head completely fell out of the wall upon turning on the water. Notified management and they said maintenance would look at it and either fix it or we’d get a new room. We left the hotel early to go about the day and insured that it would be resolved one way or another. 8 hours later arriving back to the room, no one had come to look or fix. Front desk was unaware of the issue. They offered someone to look at it, and were reluctant to switch rooms. They finally did. While the shower did work in this room, there’s a leak somewhere and water pools outside the shower. On top on that, there’s some type of generator or fan that runs very loud until 10-11pm. I would avoid 623 at all costs. Room 613 had the initial issue.

Business_and_leisure Partner

10/10

Exceptional

04 Jan 2026

Kimberly

Staff

Business

6/10

Pleasant

04 Jan 2026

Michael

Warn down building, the windows were filthy, and the pool was ice cold which I never realized it would be such an issues in Arizona but made it unusable.

Leisure Family

8/10

Excellent

04 Jan 2026

SANDRA

Room was clean, had housekeeping offer everyday I was there, staff was friendly

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Landry

Staff was friendly, didn’t have any problems with check in or check out, would stay here again

Self

6/10

Pleasant

02 Jan 2026

Troy

Right across from a factory didn't mind the white noise to help sleep. Nothing too special they will charge you a sneaky resort that is not listed on this app right around $5-6 a night.

2/10

Poor

02 Jan 2026

Maia

The staff were amazing but the rooms were extremely outdated. The furniture was damaged and worn, the comforters were frayed and the flooring had water damage marks. The rooms are not being maintained well and it shows.

4/10

Poor

01 Jan 2026

David

The location of the hotel is not charming at all. Right off the freeway and right across the street from some industrial processing facility. The bathroom was dirty when we checked in. The heater was broken in our room. Maintenance came to the room but was unable to fix the problem.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Clifford

Great staff

10/10

Exceptional

31 Dec 2025

Carolyn

Very pleasant stay.

10/10

Exceptional

29 Dec 2025

Geoffrey

The staff was spot on!

Leisure Self

4/10

Poor

29 Dec 2025

Daniel W

Rooms are not cleaned daily even after stopping at the desk to ask for service. We returned to a messy bed , tray cans full, no toiletries or coffee and cups. Didn’t even take dirty towels and washcloths and replace them with fresh. Stayed four nights and not once did they clean room. Spoke to someone else on elevator and they stated same thing. Ice machine broken and no laundry facilities as stated on website , we had to go to the laundromat down the road. Won’t stay again.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Nicole

Noisy factory across the street.

8/10

Excellent

28 Dec 2025

Philip

Room was clean however had to contact Hilton through App to request clean towels and more coffee

Leisure Family

10/10

Exceptional

26 Dec 2025

Terri

I was in and out, but was grateful for the convenience store in the lobby. I needed that 👏🙏

2/10

Poor

22 Dec 2025

Devin

When I arrived, they did not have the room that I reserved and paid for, which was specifically for a balcony. I needed to go to another hotel. This was so disappointing!

10/10

Exceptional

22 Dec 2025

Kenneth

Clean room

6/10

Pleasant

21 Dec 2025

Eric

The hotel is fine. My wife and I stayed there while going to a convention and it worked as a place to crash every night. There really isn’t much to make it stand out.

Partner

10/10

Exceptional

18 Dec 2025

Ryan

Everything clean

10/10

Exceptional

14 Dec 2025

Adrian

Great room

4/10

Poor

14 Dec 2025

Mark

Cleaning the room never happened. When I asked why not, I was told I should have stayed in a fulll service hotel. So I left and stayed elsewhere the red of my trip.

Business

4/10

Poor

13 Dec 2025

Jan

No room cleaning during stay. Asked staff and they just said rhey're short of staff and it's happening to everyone!

Business

4/10

Poor

09 Dec 2025

Luis

I couldn't sleep because of the noise from the water pipes

Business

6/10

Pleasant

09 Dec 2025

Sameerah

We arrived at the hotel early and attempted to get early check-in but they said there were no rooms available and we ask that they ho as quickly as possible ld our luggage. Check in time is 4 o’clock. We came at 4:20 and we’re told that they were still were no rooms available

2/10

Poor

08 Dec 2025

Angela

I was scheduled to check in Thursday! Flt issues so I called and advised the hotel i would be there Friday! I have a son with cerebral palsy? I’m 73 hrs 50 on Friday the manager said manager adv I needed to rebook and call hotel.com for reimbursement!! I did get upset it was late evening after traveling from n.y. With my son I said I’m reporting this! The manager said leave I questioned you throwing us out he repeated yes just get out!!! I didn’t yell as my son gets upset and I was embarrassed! So I certainly won’t stay at a Hilton he could have been more understanding

10/10

Exceptional

08 Dec 2025

shane michael

The staff was friendly. Area was nice and clean. Maids only emptied trash daily though. Nothing else done. Would stay here again though.

Leisure Family

10/10

Exceptional

08 Dec 2025

Kelly

Great

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Benton

The room was clean and bed comfortable, pool was refreshing

Leisure Family_with_children

4/10

Poor

03 Dec 2025

Mirol

I requested a toothbrush and toothpaste, and the front desk said they would bring them up, but they never arrived. Also, I found the building to be quite old and felt that the overall experience didn’t match the price.

4/10

Poor

02 Dec 2025

Vanessa

The lady at the front desk was rude and had no customer service skills. It felt like it was a bother to check in. She also told me the water in the room was “complimentary” but I was charged $4.50 for a cheap brand of bottled water. I never dare to drink the bottles of water in a hotel room, but the filter on the ice/water bottle filler was flashing red and overdue to be changed. After a long drive, it would be nice to have somewhere with a clean filter to fill up a water bottle.

6/10

Pleasant

01 Dec 2025

Carolyn

The restaurant didn’t provide room service, no microwave in the room

10/10

Exceptional

01 Dec 2025

Marilyn

Staff was friendly and room had needed items and was clean.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Rafael

Everything was great

Leisure Partner

10/10

Exceptional

27 Nov 2025

Karen

Room was clean & spacious

10/10

Exceptional

23 Nov 2025

Isaac

Great amenities thru out hotel!

Stay this past weekend and hotel was extremely busy.

Would definitely be back!

Leisure Family

10/10

Exceptional

21 Nov 2025

Allison

Rooms are small and dated. Seemed clean. Staff was super friendly and helpful.

Business_and_leisure

8/10

Excellent

14 Nov 2025

Sergio A

Cleaned room. Good customer service

10/10

Exceptional

07 Nov 2025

Diana

Clean, easy check in

4/10

Poor

03 Nov 2025

Corey

Food was of bad quality and it gad no taste.. The Oatmeal was not fresh it was sticky .. Overall quality was bad especially for the price and quality of hotel.. I was disappointed especially with me flying in from Texas and my love for breakfast..

Friends_and_family Friends

8/10

Excellent

03 Nov 2025

Leslyn

Friendly staff.

Leisure Self

2/10

Poor

03 Nov 2025

Jan

First 2 rooms they gave us were not cleaned. Then the 2 front desk clerks stood bickering about what to do. Took them forever to get the room situation resolved. Not friendly at all. Ended up not getting the type of room we needed. For the price of the room it was very small and needed updating. Empty Kleenex container. Toilet paper roll not convenient. Not your typical Hilton experience.

Friends_and_family Family