Element Chandler Fashion Center

United States , Phoenix Area - AZ
CHANDLER, 44 S Chandler Village Drive
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100 reviews shown

4/10

Poor

26 Apr 2026

Hon. Nancy

This property needs a refresh badly

6/10

Pleasant

10 Apr 2026

Shawna

Great staff. Lobby looked great, but rooms were under renovation. There were obvious paint touch ups on the ceilings. The sofa couches had no support and the “pull out” bed was literally a mattress that we had to lay on the floor. We had to rebook due to a third party mishap, otherwise it would not have been a preferred stay.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Leon

It was a 4 star

10/10

Exceptional

17 Mar 2026

Natasha

The refrigerator did not work in our room but other than that it was a great place and grea

8/10

Excellent

16 Mar 2026

Cheri

The room had a mini fridge. I don't know if they changed the refrigerators in all of the rooms but our room was advertised on your site as having a full sized refrigerator so if they now have a mini fridge you should update your posting and pictures. We didn't ask about it because we were only staying one night but it we couldn't put everything in the refrigerator we wanted to. Other than that, everything was as expected, which was excellent.

Partner

10/10

Exceptional

15 Mar 2026

James

Clean room nice breakfast

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Tyandra

Great stay staff was friendly and welcoming

10/10

Exceptional

25 Jan 2026

Andrew

Great business week hotel. Clean and nice gym.

Business Self

10/10

Exceptional

24 Jan 2026

Travis

Friendly staff and a kitchenette with medium refrigerator.
Great location for our visit.
Definitely recommend!!!

Business

10/10

Exceptional

22 Jan 2026

Lourdes

Everything was good

6/10

Pleasant

20 Jan 2026

deysi

Everything was ok place was clean but smudges everywhere not really clean like a hotel should be . Pictures are better then what it really is

Leisure Family_with_children

6/10

Pleasant

12 Jan 2026

Jake

We weren’t to impressed. The foldout bed had stains all over it and was not comfortable. The lighting was weird you had to have the front room light in to have the bathroom light on. The staff was great though and very accommodating. The pool was also not 84 degrees like it said it was is was cooled. I don’t think we would stay there again.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Leopold

Everything was amazing , me and my partner had an amazing 2 year anniversary, kitchen was perfect , everything was perfect. Plus loved the hot water in the shower

Partner

10/10

Exceptional

26 Dec 2025

david l

As always , everything was just right

Leisure Self

10/10

Exceptional

25 Dec 2025

Melanie

Great room- we had the king room with suite and loved it! So roomy and comfortable. Staff was amazing and we loved our stay there. Clean and modern rooms - we highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Ronald

Yes

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Chayanna

Front desk staff was nice . Rooms could definitely be cleaner . Bought cleaning supplies to clean our room because it wasn’t clean. Dishes were dirty, utensils were dirty, floors were black after wiping them with a cleaning wipe, toilet had urine on the seat, hallway carpets to the rooms are very dirty, couches in lobby and floors are very dirty as well.

Leisure Family

10/10

Exceptional

28 Nov 2025

Mark L

The cleanliness and how beautiful they keep.

10/10

Exceptional

24 Oct 2025

Vanessa

Great stay

Business

10/10

Exceptional

12 Oct 2025

Samantha

Clean room

8/10

Excellent

06 Oct 2025

Timothy

The room was clean but they only clean the room every other day. Also, the day they came to clean, they did not clean. They only dumped the garbage in the garbage cans and replaced the towels with clean ones. They did not clean the sink, toilet, shower, counter tops or the bathroom floor.

Leisure Family

10/10

Exceptional

29 Sep 2025

Beth

Front design was awesome

Business_and_leisure

6/10

Pleasant

02 Sep 2025

Eduardo

Element Chandler by Westin, stay

I've never had a complaint up until this point, my experience was okay when i first walked into the building i wasn't greeted with a hello or hi the lady up front told me \"what's going on\" and when i told her i was here for check in then I was greeted normally, and as far as the room goes it had a lot of problems, missing blinds, missing towels, light switches broken, door handles broken, the bathroom door didn't lock or close properly, the mattress and couch felt old and worn out, maybe it was that room in particular but who knows i probably wouldn't stay here again. i will say the price wasn't too bad but i could of definitely of gotten something better, on paper the room seemed great the description and pictures is what had me sold initially. I will say the area of the hotel is great so many things near by but there is also a lot of other hotels in that area, and their complementary breakfast is good for what it is.

Partner

10/10

Exceptional

30 Aug 2025

Elizabeth

It was nice pull out bed could've been better a little more roomy for 6 people would've been nice, loved the pool. Overall it was nice. Was looking forward to pancakes or waffles. But it was a good experience thank you for your nice staff.

Leisure Family

8/10

Excellent

26 Aug 2025

Danyelle

Loved the amenities, everything we needed. Breakfast was blah … no meat, pancakes, waffles or traditional choices. There were hard boiled eggs, yogurt and Raisin Bran… that’s what you get… on a weekend even. Easy check in, very quiet and super close to all kinds of shopping. Very well located, just not a fan of the contemporary feel the hotel has. Not my first choice on hotels to stay in the future.

Leisure Partner

8/10

Excellent

07 Aug 2025

Mary

We wanted to be by restaurants, shopping and entertainment. Everything within walking distance.

Business_and_leisure Partner

10/10

Exceptional

01 Aug 2025

Timothy

10/10 would highly recommend

Business_and_leisure Partner

10/10

Exceptional

26 Jul 2025

Rena

It was quiet and safe. Didn't have to worry about my vehicle.

Business_and_leisure Family

10/10

Exceptional

24 Jul 2025

Jorge Roberto

Element Chandler Fashion Center in Chandler, Arizona, is a great choice for a comfortable stay. The delicious breakfast offers a great start to the day, and having EV chargers on site is a big plus for electric vehicle owners. The rooms are clean and well-maintained, creating a relaxing environment. The staff is friendly and helpful, making the experience even better. Plus, the great pool adds a perfect touch for relaxation and fun. Highly recommended!

Leisure Pet

10/10

Exceptional

22 Jul 2025

Melanie

It was great! The kitchenette was a wonderful option.

4/10

Poor

02 Jul 2025

Hector

The place is run down. The room was dirty. It had stained walls in the bathroom and dried toothpaste. The black out blinds were broken, the carpet was frayed and the Fridge had a bunch of dents. We stopped here about a year ago and the rooms were not like this. In just a years time, it has gone down hill. Only bright spot was the lobby and staff up front.

Leisure Family_with_children

6/10

Pleasant

30 Jun 2025

Gemma

Great staff and check in. Room was okay, not great. Old, poor lighting. Sheets peeling.
Breakfast not great.

Leisure Family

10/10

Exceptional

24 May 2025

Alex

The front desk employees were very helpful, the room was clean.

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Janette

Very clean and will stay there again!

Leisure Pet

10/10

Exceptional

15 May 2025

Christopher

My wife and I always choose this property when visiting our family in Gilbert because of its proximity to the Chandler fashion mall and restaurants. All of these are easily walkable when temperatures outside allow.

The hotel itself is always very clean with wonderful staff and a better than average breakfast in this hotel category. We always select the full suite rooms which are compatible priced with standard rooms at other nearby hotels. The suites are large with a separate bedroom with is own door and living room and small kitchen making longer stays very enjoyable. I highly recommend the Element when considering hotels in the Gilbert/Chandler area!

Leisure Family

8/10

Excellent

13 May 2025

Verified traveler

Perfect for a quick trip

Overall this place was really nice. Great location, close to the mall and freeway. The room was spacious and the bed was comfortable
My only complaint was that the walls were thin so we heard the room next to us but it wasn’t unbearable.
Super clean and nice staff

Friends_and_family Family

8/10

Excellent

11 May 2025

SABRINA

There was a stove shown in the pics of the room I booked as to why I chose this extended stay but no stove was in our room. We did however love the esthetics and the atmosphere. It was very relaxing and quiet. We loved the location

Leisure Partner

6/10

Pleasant

11 May 2025

Lisa

The breakfast was horrible.
Empty everything and not many choices.
Bathroom door would not close.

Leisure Partner

8/10

Excellent

25 Apr 2025

Saleha

Overall hotel was good. Staff super friendly, pretty clean and comfortable. Pool chairs and other furniture need to be replaced as they are starting to wear down.

Leisure Partner

8/10

Excellent

20 Mar 2025

Brett

Great location. Nice & new.

Business Partner

10/10

Exceptional

03 Mar 2025

Brandi

The Tv was not working, it had to be fixed 3 times. Front desk was very helpful.

Business

8/10

Excellent

28 Jan 2025

Trisha

Person/people directly above my room constantly stomping and has woken me up from sleep every single day I was there.

Leisure Self

10/10

Exceptional

21 Jan 2025

Mark

Great place to stay

Jeff did an amazing job during my visit this last week. My family and I lives This hotel for the pool, location, and bfast!!!

Friends_and_family Family

8/10

Excellent

21 Jan 2025

Darrell

Lucy at the front desk helped make our stay enjoyable!!

Leisure Family

6/10

Pleasant

05 Jan 2025

Louis

Very loud ac/heating units on top of building cycling ALL NIGHT LONG! Had to move from top floor (4th floor) to 2nd floor at 3:30 am just to sleep. Also did not help to have hotel full of noisy teenage soccer players in for a tournament. Not a great stay.

Leisure Partner

8/10

Excellent

03 Jan 2025

Josephine

The bed was very low - we were placed in a handicapped room- not as comfortable

10/10

Exceptional

28 Dec 2024

Bradley

Staff was very friendly and helpful

Leisure Family_with_children

10/10

Exceptional

28 Dec 2024

Ebon

Great location and great experience

Friends_and_family Family

4/10

Poor

27 Dec 2024

Location

10/10

Exceptional

06 Dec 2024

Roger

Great price for value. Full kitchen adds value and saves money when able to cook for meals for families.
Breakfast included

Leisure Partner

6/10

Pleasant

27 Nov 2024

Faria

I come to Phoenix often and stayed in the area at other hotels. I always wanted to stay at element because it says by Westin and I always had nothing but 5 star experience at Westins and Marriotts. The front desk was nice during check in, but nothing memorable. They did not mention no room cleaning policy which I found out the next day when I inquired. Wheh we needed an extra blanket and fresh towels, they did send it up promptly.
Room wasn’t very clean. There were dirty spoons, stove, dirty floor and hair on the bedsheet. Who knows what else they didn’t clean properly. One of the light switch was broken and falling off, lots of stains, chipped tiles etc in the bathroom. Big stains on the window cover which makes it look gross.
The bed was ok but the pillows were very uncomfortable. Way too soft. There was nowhere to put anything in the shower.
Breakfast on the go was good. There was scrambled egg with cherry tomatoes and guacamole and Greek yogurt to mix with fresh fruits, granola etc which were nice.
Great location. Walking distance to chandler mall and other shopping areas and restaurants. Fitness center is nice too.
Overall, I won’t return because of cleanliness and room condition.

Friends_and_family Family

10/10

Exceptional

14 Nov 2024

Pedro L

Great place to stay!

Leisure Self

10/10

Exceptional

20 Oct 2024

raymond

Nice pkace

10/10

Exceptional

18 Oct 2024

Michelle

Quick Trip

Quick family trip for a graduation. Room was spacious for 2 queens and a sofa bed!
I would stay here again!

Friends_and_family Family

6/10

Pleasant

10 Oct 2024

Angela

Check out is at noon, housekeeper already knocking at the door at 9:15 am and back again at 11:15 am.
Breakfast is terrible !
Not impressed at all

Leisure Partner

10/10

Exceptional

15 Sep 2024

Robert

Loved our stay

Friends_and_family Family

10/10

Exceptional

13 Sep 2024

R Anthony

Staff were very nice, love the bathroom and bedroom setup

Business Family

10/10

Exceptional

01 Sep 2024

michael

The lobby and hallways were not nearly as clean as the room. Hotel had some smells through out. Otherwise great room.

Leisure Self

10/10

Exceptional

25 Aug 2024

KiAndrea

Our stay was so amazing due to Carson at the front checkin desk. He made many accommodations for our family during our visit. He was also happy to help us with the questions we had and recommended some kid friendly places nearby.

Friends_and_family Family

10/10

Exceptional

15 Aug 2024

Sheri

Excellent property, very clean, nice beds, great location for South Tempe/Chandler!

Family

10/10

Exceptional

05 Aug 2024

Delmer

It was a nice quiet stay. Very comfortable and excellent staff.

Family

4/10

Poor

30 Jul 2024

Alicia

The room was clean outside of ants everywhere! My luggage was full of ants by the time I left, all over the counter and kitchen area. The room above me was incredibly loud. I was across from an elevator and underneath a room with really profound noise transfer which made for. horrible nigh of sleep.

Business Self

10/10

Exceptional

21 Jul 2024

Verified traveler

Definitely worth the stay

Really nice room. The pool was amazing. The shower is to die for. Breakfast was not good on choices and variety

Friends_and_family Family

8/10

Excellent

01 Jul 2024

Jessica

Room was spacious and front desk staff was friendly.

Leisure Partner

8/10

Excellent

30 Jun 2024

Diona

Great hotel in a convienent area

Leisure Friends

10/10

Exceptional

29 Jun 2024

Verified traveler

Great hotel and amazing location. Facilities were clean and overall I enjoyed my stay there

Leisure Self

10/10

Exceptional

22 Jun 2024

Andrew

Very pleasant experience!

Very modern amenities with overall good quality of stay. Excellent breakfast! Staff was friendly and accommodating.

Friends_and_family Family

10/10

Exceptional

10 Jun 2024

Maria

Great hotel

Clean spacious room. Well stocked kitchenette.

Friends_and_family Family

10/10

Exceptional

09 Jun 2024

Dominique

All the staff were friendly and helpful. The property is very close to Chandler Fashion Center and all the restaurants are in a reasonable distance. I will stay here again when I’m in town.

Business_and_leisure Self

10/10

Exceptional

04 Jun 2024

Marlon

Close amenities

Walking distance to the mall and easily accessible

Partner

10/10

Exceptional

02 Jun 2024

Regina

Relaxing

I loved the cleanliness of the hotel. It was a nice, comfortable stay. I would go back again.

Friends_and_family Family

6/10

Pleasant

26 May 2024

Clarence

Did not like the handicap parking availability and should have more near rear entrances.

10/10

Exceptional

20 May 2024

Juan

All was very good

Leisure Family

10/10

Exceptional

15 May 2024

Darice

the front desk guy needs to problem solve

We were in 326 and the window shade was broken - when I called the front desk the guy just said maintenance would be out tomorrow. Unfortunately the sun rushed in at 6 am. The next day we asked to switch rooms as it was a Sunday.

Friends_and_family Family

2/10

Poor

06 May 2024

Brian

Hotel was full was unable to stay there

8/10

Excellent

05 May 2024

Itzel

I was put in a lower room near the pool and kids were loud early morning.

Business_and_leisure Family

10/10

Exceptional

03 May 2024

Levon

Very peaceful.

Business Self

8/10

Excellent

29 Apr 2024

Verified traveler

Good for families

The employees were very friendly. The beds were very comfortable and the bedding was clean. The pull out couch was less than desirable and stained pretty good. The rooms are very spacious. The kitchen had a lot of items to use (we didn't need the kitchen, but it was nice.) The shower floor was in need of a good scrubbing, but, one could just bring shower shoes. This works out well for families.

Friends_and_family Family

10/10

Exceptional

27 Apr 2024

Briggitt

Very comfortable. The complementary breakfast was just fine.

Partner

10/10

Exceptional

22 Apr 2024

Clarence

Elements was by far the most comfortable clean and accommodating hotel we’ve been to in years.

Business_and_leisure

10/10

Exceptional

22 Apr 2024

Henry

Super nice for the money

Leisure

8/10

Excellent

11 Apr 2024

shelly

Wish they offered better breakfast.

Pros: Room was clean and AC worked great. Offers a pool, workout room, & laundry room. Close to mall. Offer happy hr free drinks and snacks. Smoke free environment was a plus. Bed was comfortable.

Cons: No indoor restaurant. Breakfast was not what I expected, muffins, & oatmeal. Ice machine on 1st for only. Unfortunately the guest in the next room yelled all night profanities had to call front desk they did act fast but it did not stop them from yelling until after 1130pm. No fault to hotel but made my stay miserable. I wish they offered me a different room.

Business

4/10

Poor

24 Feb 2024

Verified traveler

Ok stay

Seat in the shower is broken and would stay up it Was coming out of the wall also. Room didn’t have any towels had to go request them

Self

10/10

Exceptional

13 Feb 2024

Dashawna

I love how clean it is and it is right across the street from the fashion center.

Leisure Family_with_children

6/10

Pleasant

01 Feb 2024

Nicole

While this property looks nice, it was no better than your Holiday Inn. Lots and lots of disposables, while they are claiming to \"helping to conserve the planet\". The actual dishes that were around all had food residue left behind.

While the hotel is pet friendly, and something I needed, the fee of $75 is definitely up there. I am not sure what that fee provides. I doubt it means extra cleaning to the room.

Leisure Pet

8/10

Excellent

23 Jan 2024

Eric

Good bed, free breakfast, gym, pool, clean room were all a plus. TV didn't have the fox broadcast of playoff football game was a minus.

4/10

Poor

20 Jan 2024

Aaron

Was a used bloody pad in the bathroom, which indicates the room was never cleaned. The box behind the TV was not on so we had to unravel it and plug it into the wall so we could watch TV.

Partner

6/10

Pleasant

20 Jan 2024

Verified traveler

Only lights working in the room were in the restroom

Partner

10/10

Exceptional

01 Jan 2024

Dashawna

This property was so clean! It was also right across from the mall... walking distance. I will be back!

Leisure Partner

10/10

Exceptional

20 Dec 2023

Robert

Staff are the selling point here, all of them are very professional and helpful.

Leisure Partner

4/10

Poor

03 Dec 2023

Yong

The hotel did not have hot water, so the morning shower was extremely unpleasant. The outside temperature was in the low 40’s, so this to me shoikd never be an issue.

Leisure Pet

10/10

Exceptional

25 Nov 2023

Andrew

8/10

Excellent

13 Nov 2023

Trisha

Staff are friendly and accommodating. Hotel always smells fresh and clean. Rooms were great and ours had a little kitchen with a dishwasher.
Bathrooms were clean and big.
Only downside to our stay was the people who stayed directly above us we’re continually stomping all over the floor.

Leisure Family

10/10

Exceptional

12 Nov 2023

Michael

Nice place to stop passing through town.

Friends_and_family Family

2/10

Poor

12 Nov 2023

Corey

Room falling apart.

Leisure Family

6/10

Pleasant

28 Oct 2023

Araceli

Overall good, just a little untidy.

Great location. Common area were clean. Though my sheets were clean and bed was comfortable, the appliances and sofa were not. Loved the bathroom design. Not sure if I would rebook.

Friends_and_family Family

10/10

Exceptional

26 Oct 2023

Steven

Comfortable

Comfortable clean room, quiet, modern. Breakfast is pretty good but not outstanding. Shower gel needs to be lightly scented, it has an oder that I had to wash off my hands daily. The rooms have a wonderful kitchenette with a large refrigerator, which we loved for keeping our water and soda in

Partner

10/10

Exceptional

20 Oct 2023

Joe

Bang for your buck.

Leisure Friends

2/10

Poor

13 Oct 2023

Verified traveler

The staff was rude and was not given the room I paid for. Unfortunately, the staff could not care less. Will not stay here again nor will I recommend this location.

Business_and_leisure Family

4/10

Poor

09 Oct 2023

Deanna

Large sports groups this time, need more staffing.

Our usual place to stay. This time is was lacking hospitality. Possibly the large groups of sports teams and lack of staff.

Friends_and_family Family