Name: Sonesta Select Phoenix Chandler
Address: 920 N 54th St, Chandler, 85226, US

10/10

Exceptional

29 Jul 2026

William

Stay is good. Pool nice and wet. A/C is great. Nice and quiet. Good price.

2/10

Poor

29 Jul 2026

Romona

I rather not discuss this terrible stay. I’ve provided the feedback verbally. In addition the news states this hotel was the source of measles in Chandler. I’m not surprised for it was filthy. The staff has 2 that love their job a nice female that works afternoon. A professional gentleman with “short” hair. The rest was quite lazy and the hotel needs to send them to weekend workshops for professional in hospitality and travel. I was laughed at when I asked if they had a bellhop.

10/10

Exceptional

29 Jul 2026

William

Pool was awesome. 11 pm closure is great for late check in

10/10

Exceptional

28 Jul 2026

Michelle

My kids and I needed a quick overnight stay in Chandler and the price and location was perfect. Hotel was bright and welcoming. Beds and pillows were surprisingly great. The only negative I have is my room was really humid and I could not get the temp below 74.

2/10

Poor

28 Jul 2026

Doreen

.

10/10

Exceptional

27 Jul 2026

Michael

I recently stayed here for a few nights and honestly couldn’t have asked for a better experience. From the moment we walked in, the front desk staff greeted us warmly and made check-in quick and painless.

The room itself was spotless, beautifully decorated, and incredibly comfortable. The bed linens were soft, the bathroom was spa-like, and the little touches made it feel personal rather than generic.

The amenities were excellent too. The pool area was clean, and breakfast each morning was fresh and varied.

I’d recommend this hotel without hesitation to anyone looking for a place that combines comfort, cleanliness, and truly exceptional service. We’ll definitely be back!

10/10

Exceptional

27 Jul 2026

Jorge

The pool was so clean and the water temperature on point. Price was amazing for this very beautiful hotel room

10/10

Exceptional

26 Jul 2026

Jeffrey

Well kept property. Good location with many food options near.

8/10

Excellent

26 Jul 2026

Theodore

The only thing that I didn't like was the housekeeping you had to ask at the day before to get your room cleaned and and beds made that's the only thing that I did not like other than that it was cool we need a towels I just went down to get some no big deal need to wash clothes just went down there to get some no big deal but what I thought was kind of weird even though they said that we had to call down there a day before to get the room clean came back from going out they had dumped the trash and cleaned the bathroom and replaced the towels but they didn't make the bed and I thought that was kind of weird

10/10

Exceptional

26 Jul 2026

Shane

Really a hidden gem. Great lobby, workout room, pool area, staff, great for business or personal travel

10/10

Exceptional

26 Jul 2026

Jesus

10/10

Exceptional

26 Jul 2026

Jennifer

Very clean nice rooms big tv. Microwave in lobby. Great place will come back for sure. Pool is great too.

Friends_and_family Family

4/10

Poor

26 Jul 2026

Kim

I arrived at exactly 3:00 PM after a 14-hour flight from Bangkok, Thailand, exhausted and looking forward to checking in. I was told that rooms were already available, but because it was one hour before the official 4:00 PM check-in time, I would have to pay an additional $15 to access a room that was sitting ready.

While I understand that hotels have established check-in times, charging guests an extra fee to enter an already available room just one hour early—especially after such a long international journey—felt unnecessarily inflexible and lacking in customer service. A small gesture of hospitality in this situation would have made a significant difference in my overall impression.

Unfortunately, this experience left me feeling more like a source of additional revenue than a valued customer.

10/10

Exceptional

24 Jul 2026

Rafael

Everything was great

2/10

Poor

21 Jul 2026

kathleen

The room is super dirty the bed sheet and blanket had poop on it and the iron table as well. That's really gross and disgusting. We are checking in really late at night an our kids are sleep so we just remove everything off the bed and put our own blanket on so our kids could sleep. Worst hotel and I will never return to that location again.

Family_with_children

8/10

Excellent

20 Jul 2026

Aileen

Comfortable stay and great location. Staff was very friendly :)

Friends

4/10

Poor

19 Jul 2026

Romona

The laundry machine hasn’t been cleaned in years! It needs entire replacement. One dryer has a broken down sign. The garbage can in the has 7 years filth on the exterior because it’s never wiped down. You’re afraid to toss garbage in it because one must touch it. Then the rubber inside the machine that should be cleaned weekly never was. It had human hair, pet hair, change, lint, bug deposits and more in it. There was pet hair on the inner door and the problem is that when I told staff, they didn’t even feel like it was a big deal! After I told they had someone who was to go and look. He did nothing but maybe wiped the outdoor glass. I had to tell them again and he still did nothing. There was bodily fluid on a pillow also so that had to be replaced after we noticed on the 3rd night. Dirt of thick ness in the floors elevators. This is 3-6 years of dirt. Not just monsoon dust and sand dirt that accumulates. This is dirt no one has bothered to even try.

2/10

Poor

18 Jul 2026

Kirston

They lack customer service and accountability, a simple mistake with reserving a room for my 18 year-old niece, turning into them committing a crime I don’t care about procedures and policy a simple mistake of booking a room for someone at eight years old should absolutely be giving back a refund. If you stop a guest from checking in due to simple matter of being 18 you should refund the guest, but they lack customer service.

10/10

Exceptional

18 Jul 2026

Shihpin

This is my Business trip. Next time stay too.

10/10

Exceptional

16 Jul 2026

Wade

Very courteous staff.. pleasant
Nice rooms.. clean pool and jacuzzi..have stayed at Sonesta a few times and will be my go to hotel each month staying in Chandler.

Friends

10/10

Exceptional

14 Jul 2026

alexander

Great

Family

10/10

Exceptional

14 Jul 2026

Jamie

Beautiful, clean room but what really made this stay seem less was the staff, they went above and beyond and were so kind. I interacted with Joel and Daniel from the front desk and Michael from maintenance and all three were so helpful and great.

Self

10/10

Exceptional

13 Jul 2026

Melissa

Amazing place to stay with kids. Close to mall, restaurants and entertainment. A/c was nice and cold.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

karrie

Great hotel in a great area. We stayed on our way through Arizona to California and decided to book it on the way back through.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Helen

Check in was great. The person in the morning was not talking. Im mean not a word. I handed her my room key and nothing. Not have a good day or thank you for staying with us. Pure silence. I had stayed before and the staff was excellent. Maybe they were having a bad day I dont know. I will stay again.

4/10

Poor

13 Jul 2026

Kevin

I was told about the free breakfast or free parking (didn't realize I would be paying for parking) if I signed up for their club. I thought oh breakfast would be good. Then was told only these few items the next morning for cereal yogurt or bagel. Ok you didn't say it was limited items from menu. Then I tried to switch to the parking since I had to buy breakfast every morning so I could make it to my meetings. I talked to staff who said they would leave a message for management. I was there a week and went down twice to see if anything was said. I was in meetings from 7:30-7:00. Then never heard anything but they charged me for everything.

Self

8/10

Excellent

12 Jul 2026

Michael

Always a pleasant experience at Sonesta.

10/10

Exceptional

12 Jul 2026

rondel

Great clean everything we needed

10/10

Exceptional

12 Jul 2026

Randy

Nice clean place!

Self

10/10

Exceptional

09 Jul 2026

RASHONDA CHRISTINA

I had a wonderful stay at the Sonesta Suites! The room was incredibly clean and spacious, making it easy to relax and feel right at home. the outdoor pool and hot tub area was clean, beautifully kept, and a great place to unwind. What really stood out, though, was the staff. Everyone was so warm, welcoming, and genuinely helpful from check-in to check-out. It makes such a difference when a hotel has a great team. I highly recommend this property and would definitely stay here again!

8/10

Excellent

09 Jul 2026

Jose

Everything was good, I just was there for sleep looks good looks clean , the only thing to say it's the parking lot it's a fee 5 $ per day ..so I don't know why but I understand rules are rules...

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

ANGELA

The bed was extremely hard. My back hurt from sleeping on it. The pillows were too soft. I was shocked that we had to pay to park in their parking lot. Pool was nice and refreshing.

Partner

10/10

Exceptional

08 Jul 2026

douglas

Excellent 10/10. All around great stay

10/10

Exceptional

07 Jul 2026

Rosalie

I liked that they are pet friendly.

Family_with_children

8/10

Excellent

07 Jul 2026

Alejandro

This is a great hotel at a bargain price.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Devon

The only concern was my room had a lil trash missed behind the door. Nothing big. Breakfast should be included for free. Without signing up. The kids enjoyed the pool. Overall we would visit again

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Charissa

I always stay here for my daughter’s volleyball tournaments. It’s close to restaurants and grocery stores. It’s clean, only gave 4 stars due to booking a room with a balcony and did not receive one due to double booking and pool was not open the entire 4 day stay.

Family_with_children

10/10

Exceptional

05 Jul 2026

Gale

convenient with a great breakfast sharing the parking log

Family

10/10

Exceptional

05 Jul 2026

Norma

😊

Partner

10/10

Exceptional

05 Jul 2026

Christina

Great hotel and friendly staff

Self

2/10

Poor

05 Jul 2026

JOSHUA

Just don't stay here.. it's a horrible place to stay.. you will end up checking out as soon as you check in. Do not waste your money and time

Partner

10/10

Exceptional

04 Jul 2026

Dr

Love this place but it’s bull thru charge you to park and force you to go outside to put paperwork in your vehicle for parking when you flew across country

Partner

2/10

Poor

04 Jul 2026

Jessica

I had a terrible experience at this hotel. The room was extremely dirty, with dust, stains, and a horrible smell. To make matters even worse, there were cockroaches in the room. The most shocking part was finding what appeared to be dog feces underneath one of the nightstands. It was absolutely disgusting and completely unacceptable. The level of cleanliness was far below any reasonable standard, and I felt uncomfortable throughout my stay. I would not recommend this hotel to anyone until they address these serious hygiene issues.

Partner

10/10

Exceptional

02 Jul 2026

BRITTANY

Everything at the hotel was great, loved the pool, great views with wonderful balcony seating. Staff was very nice and accommodating.

Friends_and_family Family

2/10

Poor

02 Jul 2026

Simone

Not staying at this location ever again

10/10

Exceptional

01 Jul 2026

RASHONDA CHRISTINA

Nice quiet place great location

10/10

Exceptional

29 Jun 2026

Bradley

Nice place. Just slept and didn't use much. Got it for a great deal day of!

8/10

Excellent

28 Jun 2026

Alonna

I loved the pool ! Staff were nice and helpful

Self

10/10

Exceptional

26 Jun 2026

Sierra

Nice staff, clean property. Quiet and enjoyable. Pool is great.

Self

10/10

Exceptional

25 Jun 2026

Arlene

Room was adequate

4/10

Poor

24 Jun 2026

Sedin

Hm

10/10

Exceptional

24 Jun 2026

Jane

Grear

Self

8/10

Excellent

24 Jun 2026

Maria

The room they gave me first wasn’t fully clean so immediately they gave me another room and it’s was clean and perfect!. Great staff

Self

10/10

Exceptional

22 Jun 2026

Sarah

Room was clean and staff was awesome. Outdoor pool was nice but there was dog poop in the pool area on the second night of our stay (not in the pool, just near it) and that was disappointing. The back patio/tree area was absolutely beautiful. Parking fee and no complimentary breakfast are downfalls to the arrangement but the room price made it completely worth it. Parents of small kiddos need be aware there was only a shower in our room; wasn’t the biggest deal but would have been if the kids were any younger. Unsure if we could have had a room with a tub but just a consideration. Would absolutely recommend this hotel and will plan to stay again when the need arises.

Family_with_children

10/10

Exceptional

21 Jun 2026

Hector

Great stay

10/10

Exceptional

21 Jun 2026

Jacquelyn

Very comfortable and clean. Staff was nice.

Partner

10/10

Exceptional

19 Jun 2026

Michele

Everything was nice and clean , just need more options for TV channels, the Disney channels would be great!!

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Adjonea

As a solo woman traveler I felt safe at this property. The staff was very nice and friendly ! Really loved my stay would be back.

Self

4/10

Poor

16 Jun 2026

Jovan

I was there for a week and didn’t get service my whole stay. They said they would service my room on the 3rd day but didn’t. I went to speak to this lady at the front desk and she said they didn’t even have me on the list but put me on the list for the next day and still no service unfortunately. If I’m paying my hard earned money I would like to have service! Disappointing

Partner

10/10

Exceptional

16 Jun 2026

Jermaine

Quiet, staff, pool were all great.

Self

6/10

Pleasant

16 Jun 2026

Cathy

Room was clean, restroom/shower was dirty. I cleaned the shower. The walls were dirty and hair on the shower floor.

Self

10/10

Exceptional

14 Jun 2026

William

Excellent property for the price very convenient right off of the interstate 10 and Ray Road in Chandler Safe area walkable restaurants

Self

10/10

Exceptional

14 Jun 2026

William

It’s a great location right off of I 10 and then Ray Road. There’s several restaurants around here and walking distance. Nice property very reasonable prices very nice for the prices.

Self

10/10

Exceptional

14 Jun 2026

Alaina D

Room is always clean and property staff are amazing and they help when u need it

Business Self

8/10

Excellent

13 Jun 2026

Patrice

Très belle hôtel par contre il faut payer 5$ pour le stationnement par nuit

Self

10/10

Exceptional

12 Jun 2026

Joel

My wife and I stayed here for a little weekend staycation and we really enjoyed it. The room was nice and clean as well as the hotel when you walked in. It is by the freeway and many restaurants! Our room didn’t have an iron but we called down to the lobby and they brought us one right away. We will be staying here next time we have our staycation!!

Partner

10/10

Exceptional

12 Jun 2026

Kailyle

Great stay for the short time frame

10/10

Exceptional

11 Jun 2026

Alonzo

There was plenty of parking, sucks to have to pay for the parking. I was checked in fast. Front desk was polite and professional. The room was clean and cool. Bed was comfortable and sheets were clean. Bathroom was clean and towels were soft. Amenities were available. Overall good stay.

6/10

Pleasant

11 Jun 2026

Kacie

The room was visibly dirty. Crumbs on the floor, hand prints on the walls and bathroom doors, soap scum, etc... I had to use an alcohol wipe and sanitize main surfaces because I didn't quite trust it. You get what you pay for?! Otherwise, the room was comfortable, the space layout was nice and the location was great and convenient.

Partner

10/10

Exceptional

10 Jun 2026

Michele

Clean, quiet, friendly staff. Rooms are modern and spacious. Excellent price! I would highly recommend!

10/10

Exceptional

10 Jun 2026

Franchesca cristina

Room was cozy and adequate, the pool was nice although the hot tub was a bit filthy. Overall I had a good stay.

Friends

10/10

Exceptional

09 Jun 2026

Breanne

The staff was all very nice and very helpful and all times of day. We like this hotel they are located close to family and they have good prices and the only thing we didn’t like this time(it’s our 3rd stay here) is we didn’t get a first floor cause we like the patio to the pool but we understand it was not available maybe next time.

Family_with_children

10/10

Exceptional

09 Jun 2026

Jey

Comfortable stay. Pool is well maintained.

Self

10/10

Exceptional

05 Jun 2026

Glenn

The hotel was great as usual. The only thing that t bothers me is the $5 per day parking charge. I don’t know of any other hotel in that area who has a parking charge.

Self

10/10

Exceptional

03 Jun 2026

Alec

The room was clean. All of the amenities in the room worked. Staff was nice. The parking lot was clean. There were no issues with noise even though it's close to the freeway. I'd definitely consider staying here again if I'm in the area.

Self

10/10

Exceptional

02 Jun 2026

Niccole

Wonderful stay! Friendly staff.

10/10

Exceptional

01 Jun 2026

XIN

.

10/10

Exceptional

29 May 2026

Elliott

Nice hotel for the price

Partner

10/10

Exceptional

26 May 2026

London

I really enjoyed this place!! This was my second time staying and they have a pool!!!

Partner

8/10

Excellent

25 May 2026

Ángel

Puede mejorar el Servicio al cliente !

Self

8/10

Excellent

24 May 2026

Mary

Convenient location. Centrally located near lots of restaurants and shopping.
There was roof repairs going on and the front desk did warn me about it and offered to move me if needed.
The jacuzzi was hot but not working to capacity.
Pool and outdoor seating area was very nice.
Bed was confortable and my room was clean.

Self

8/10

Excellent

23 May 2026

Frank

Great stay

Partner

2/10

Poor

22 May 2026

Mathew

Breakfast had to be paid for as well as parking, then staff are very rude and not wanting to help.

Partner

6/10

Pleasant

22 May 2026

Adetounse O

No breakfast

Family_with_children

6/10

Pleasant

21 May 2026

Kelly

AC in room was too loud to ran at night kept us awake. Bathroom shower area could use a little extra attention when cleaning. Hotel stated they had a restaurant and lounge so we thought we could enjoy a cocktail in the evening. Not true. No restaurant or lounge.

Partner

10/10

Exceptional

21 May 2026

Cathy

Friendly and helpful staff

Partner

10/10

Exceptional

19 May 2026

Jonathan

-

10/10

Exceptional

18 May 2026

Cesar

I was there for a short stay recently. Front desk check-in, was easy. Quick confirmation of reservation from third party. Card for deposit and all set. I was only there two days, didn't use any of amenities but the stay great. Overall cleanliness, inside and out the premises. Room was good enough for what I needed. Just a bed and shower basically. Location was great, lots of choices to choose from to eat or even shop for necessities. Freeway entrance/exit right down the street. For the price compared to others, well worth the stay. I had no need for housekeeping so I have no comment on that.

10/10

Exceptional

18 May 2026

Angela

Check in was fast and easy had a door issue with original room for upgraded to a room with balcony. Hotel in prime location lots to do outlet mall up the street restaurant on every corner. Pool was nice and big, has hot tub but didn't get in.

Self

2/10

Poor

17 May 2026

Mike

This place used to be nice, but now it’s a total dump!! After checking into our room, it was immediately obvious housekeeping either rushed through cleaning it or didn’t care. Then we started noticing the details: raisins on the floor, a dirty sock under the ottoman, an earring along the baseboard, a filthy/moldy shower, and what appeared to be a urine stain running down the bathroom wall. The entire room felt neglected and unsanitary. We went to the pool that evening and noticed the date palms surrounding the area were filled with fruit pods that were dropping all over the deck and into the hot tub. The hot tub water level was extremely low, and there were no towels available. I went to the front desk, and the employee simply said there was no maintenance staff on site (doesn't look like they ever are) and handed me a couple towels. The next morning, the pool area was even worse. Trash from the previous night was still everywhere, wet towels were left on the deck, furniture was scattered around, and there were fake nails, Band-Aids, and hair barrettes on the ground. Again, there were no towels. To make matters worse, there are no nearby bathrooms and hardly anyone, especially the kids running wild around the pool, seemed to leave to use one. Neither day did we witness anyone checking the water quality as required by law. This property has seriously gone downhill and is just gross!!!! Do yourself a favor and DO NOT STAY HERE. You've been warned.

Partner

6/10

Pleasant

17 May 2026

Alyssa

I stayed here before a few years ago and had a different experience this time. Looks nice and kept from the outside and is decently clean. Two out of the six staff we encountered with were kind and helpful. Other staff members, especially those at the front desk, were rude and unfriendly. Giving us attitude for simple things as asking for pool towels (as there were none at the pool), answering questions about the amenities, and getting our room cleaned. Breakfast was not included and was not stated it was not included (until I asked and got told rather rudely that because I booked my stay through Expedia it was not included…) so I got charged for a breakfast item that was not worth what I was charged for. I will say the beds were very comfy! With a bit more attention to cleaning the pool and poolside, cleaning of rooms, the lobby bathrooms, and some friendlier faces to ask questions, I would return. We genuinely asked with kindness and weren’t met with kindness. So sadly, few of the staff members attitudes really made me not want to return here.

Business Friends

10/10

Exceptional

17 May 2026

Randy S

Great room cold air.

6/10

Pleasant

16 May 2026

RICHARD

Did not expect to have to pay for parking and was also charged an early check in fee

Partner