Hyatt Place Phoenix/Chandler

United States , Phoenix Area - AZ
CHANDLER, 3535 West Chandler Boulevard
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100 reviews shown

10/10

Exceptional

17 Apr 2026

Ryo

Room was spacious and clean. Very clean bathroom.
Breakfast options were very good.

Self

4/10

Poor

16 Apr 2026

Steve

Room very old, ceilings wear so low and I'm 6'3. Bathroom shower door was not working. Room was not that clean.

Partner

8/10

Excellent

16 Apr 2026

Martha

The Breakfast it was poor

10/10

Exceptional

12 Apr 2026

Danny Ray Mitchell

Everything was great 👍

8/10

Excellent

12 Apr 2026

Karla

Property was very well taken care of but housekeeping only came in once during my 4day/3night stay.

Family_with_children

10/10

Exceptional

08 Apr 2026

Aye

Excellent

Friends

10/10

Exceptional

08 Apr 2026

Denise

Absolutely great day. Great location. Great tab queen good swimming pool I have no complaints. Definitely would like to be here again one day.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Leora

bed was very comfortable, would have like some fresh fruit for breakfast.

Family

8/10

Excellent

07 Apr 2026

Van-Lam

Room was clean and the staff was helpful.

8/10

Excellent

06 Apr 2026

Jamiell

Did not use laundry. Bar was fine.

Partner

10/10

Exceptional

04 Apr 2026

GREGORY

One suggestion. Ice cream should be available at your bar. I know cookies were there but Ice cream or hot fudge sundae should be added to your menu.

Partner

10/10

Exceptional

02 Apr 2026

Carlos

Great stay. Great breakfast. Great staff

Partner

10/10

Exceptional

29 Mar 2026

Cristina

Breakfast was fresh and delicious

10/10

Exceptional

25 Mar 2026

Gary

Great

Partner

10/10

Exceptional

24 Mar 2026

Elizabeth

Room was clean and staff were nice. The only complaint was our shower door was a little wonky. But my husband fixed it. Overall the area is safe close to a lot of restaurants and shops within walking distance. The pool area is very nice, and towels were always stocked. Spring break was happening and we didn’t even know it.

Family_with_children

10/10

Exceptional

19 Mar 2026

Benjamin

Great check-in and check-out with no problems. The breakfast meal was a plus for me, so that there was no need to go out to eat breakfast. Very convenient location, next to all the amenities such as Walmart and the Chandler mall. Looking forward to coming back to this place on my next visit to Chandler.

Friends_and_family Family

4/10

Poor

18 Mar 2026

Kimberly

The bed was uncomfortable

Friends_and_family Family

4/10

Poor

17 Mar 2026

Jorge

A/c kept making a loud slamming noise when it would turn on and the iron did not work at all. Great staff members that’s the only good thing I have to say good about this hotel.

Partner

4/10

Poor

17 Mar 2026

William

Disappointed the room key machine is broken, every time we need to get back into the room we have to get staff to let us in.
Also ice machine on second floor is missing

Business Family_with_children

6/10

Pleasant

15 Mar 2026

Roxane

Great location for baseball tournament however beds where uncomfortable and pillows where so thin !

Family_with_children

8/10

Excellent

14 Mar 2026

Kimberly

The location is great. Staff was great . Room space was amazing. The only reason i don’t give it 5 stars is because I found fur on our sheets and had an allergic reaction but the staff was great to replace all my sheets quickly .

10/10

Exceptional

10 Mar 2026

Mark

Really nice, big, & clean rooms.

Family_with_children

2/10

Poor

08 Mar 2026

Kimberly

Zero privacy. We reserved a king suite with patio. Nowhere in the description of this room did they clarify that the \"patio\" is unfenced and right outside the pool area. Also, the bathroom \"door\" is a sliding door and did not shut all the way. The bed was so uncomfortable, the couch and pull-out bed were rock hard. The hallway to our room smelled like skunk weed most of the time we were there.
After we checked in and saw our room, i called and asked if we could be moved. I was told they were fully booked and didnt have a different room available, but the parking lot was mostly empty the entire time we were there.
We actually left at 10:00 PM the night before we were aupposed to check out because i couldnt take it anymore.
One of the worst hotel experiences I've ever had. Staff was dismissive, the room was awful, and the noise level was ridiculous.

Partner

10/10

Exceptional

02 Mar 2026

Riley

Room was clean. Staff super nice. Great place to stay with kids. Loved the location

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Cindy

8/10

Excellent

02 Mar 2026

Kimberly

We had a great stay overall. The hotel offered free daily breakfast, which was very convenient, and there was a laundry room available for guests, which was a big plus for our trip.
The location was excellent—it was close to everything. The mall was directly across the street, and right across from the mall was Walmart. Behind the mall there was Target and many other nearby stores and dining options, making it extremely easy to get around without traveling far.
That said, there are a few areas that could use improvement. The bathroom could use some upgrading, and since we stayed in a room that sleeps six, the pull-out sofa bed definitely needs an upgrade. It was uncomfortable and felt like you were sinking in while sleeping.
Overall, it was a comfortable and convenient stay with a few minor drawbacks.

Family_with_children

2/10

Poor

20 Feb 2026

Nicole

This is not entirely the hotels fault. We drove 11 hours to find out the Expedia reservation did not go through. There was no reservation in file for us even though it was confirmed. There was no rooms available for the night and the hotel was not able to accommodate anything for us and ultimately had to stay at a whole different hotel. The whole situation was disappointing!

10/10

Exceptional

10 Feb 2026

Ricci

The room was spacious and clean

10/10

Exceptional

10 Feb 2026

Comfortable bed, spacious room, nice patio and pool area. We didn’t use the exercise facility, but looked well laid out with great machine choices. The staff was friendly. Highly recommended!

Leisure Partner

10/10

Exceptional

09 Feb 2026

Ann

Clean room and wonderful pool and hot tub.

10/10

Exceptional

09 Feb 2026

Ann

Clean spacious room, wonderful pool and hot tub.

Leisure Family

10/10

Exceptional

07 Feb 2026

Eunice

Courteous staff, clean room , good breakfast!

Business_and_leisure Friends

10/10

Exceptional

06 Feb 2026

Ricci

Staff was friendly and courteous. Room was spacious but no microwave.

10/10

Exceptional

02 Feb 2026

Manuel

Staff and amenities

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

nadine

It was awesome coming back to a clean room fresh
towels.
The breakfast was great just missing gravy for the potatoes :) Fast check in. Would highly recommend. Thank you for the great stay.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Tina

Clean room the amenities location to other restaurants stores etc. the nice breakfast as well thank you

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Jay

Nice comfy one bedroom suite, two TV’s was a big bonus! Great bed and close to all kinds of shopping, restaurants and freeway access to anywhere in the Valley. Our go to place to stay in the east valley of phoenix.

Business

8/10

Excellent

26 Jan 2026

Stacia

The place is gorgeous. The only thing that was was no hot water.

10/10

Exceptional

26 Jan 2026

Gail

this is a great place to stay. room was perfect the breakfast was yummy. easy walk to fashion center. will stay here again.

Business_and_leisure Self

8/10

Excellent

25 Jan 2026

Melissa

Breakfast was great, however, hotel was very noisy. You could hear through the walls. Central air system was very loud. You could hear all the room doors opening and closing. Overall, the hotel room was very clean. The shower was kind of dirty. You could see some black mold.

6/10

Pleasant

25 Jan 2026

Lezlie

Wagner was a hit! So helpful and kind

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

La Teasha

It was awesome the staff was amazing and very friendly. I would go back

Partner

4/10

Poor

18 Jan 2026

Joshua

We came here a few years ago when this property was brand new. It’s gone downhill since then. I want to be fair; wear and tear is normal for any property, but I was surprised at how bad the hallways had gotten.

2 things happened on our stay that really stuck out (I think one of which was out of their control). 1. We were here for two nights and requested turndown service while we were out…They did not run down the room. That was a real bummer. The second thing was much worse…we woke up in the morning and the water in the entire hotel was shut off! There was some kind of emergency they said, but could not really give us much info.

For the cost compared to what we got, I am pretty disappointed.

Leisure Family

10/10

Exceptional

15 Jan 2026

TANYA KULEANA

Breakfast was great! Staff was very friendly & helpful. House keeping service lacked attention for 3 days, with the 2nd to our last day of stay being my fault, due to the do not disturb sign on the door. Overall our stay was pleasant & great! 10 out of 10!
lacked

Leisure Friends

6/10

Pleasant

12 Jan 2026

Karl

The room was fine very comfortable. Staff was fine. Rather distressing that no water available to shower or wash up the day we checked out could not flush toilet. POOR HOUSE KEEPING

Leisure Family

4/10

Poor

11 Jan 2026

Eric

Wifi wasn't working, sausage was undercooked, water was not working

Business_and_leisure Family_with_children

6/10

Pleasant

11 Jan 2026

Erica

Lots of weird smells throughout. The was black hair and an old razor in our shower and on the floor. The fridge and a/c made crazy noises when cycling. The staff was kind though. Just a little underwhelmed and definitely not okay with shower situation as it was clearly not cleaned.

Business_and_leisure Family

8/10

Excellent

09 Jan 2026

Ethan

it was nice

Leisure Family

8/10

Excellent

08 Jan 2026

pauline

Breakfast was good, but it was open until 9:30am and by 9 most of the food was gone and it was replenished. When asked for more food, it took a while to come out and the line was long. It wasn't worth waiting for more food so we left.

Leisure Family

10/10

Exceptional

08 Jan 2026

Lezlie

Mr Wagner was wonderful during check in. Great staff. Clean and near many attractions.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Victoria

Nice and clean property. We were just a bit disappointed with the food at breakfast. The eggs were weird and the bacon was too thin and brittle and crumbly to the point it didn't even taste like bacon.

Leisure Partner

10/10

Exceptional

05 Jan 2026

SHACHAR

Good service, quick procedure, clean and nice rooms, breakfast end at 09:00 which is very early

6/10

Pleasant

04 Jan 2026

Leila

The location was directly across from the mall and several restaurants. It’s unfortunate that we were not made aware that the advertised hotel restaurant was under construction, prior to arrival, so there was no food available without leaving the hotel. The walls are extremely thin, hearing everything. There were high school sports teams staying during this time. Our room’s main bed was cleaned by housekeeping but the pullout was left untouched. We left a day early with no refund.

Leisure Family

10/10

Exceptional

04 Jan 2026

Miriam

Great place close to Phoenix
With free breakfast and close to a shopping center. I will definitely stay here again .

10/10

Exceptional

03 Jan 2026

Trista

Great staff. Very clean!

Leisure Partner

10/10

Exceptional

01 Jan 2026

Marlene

Room was fresh and clean
Plenty of nice towels and beds were comfortable
Plenty of fluffy pillows Staff was very friendly and helpful

2/10

Poor

31 Dec 2025

Sheera Marie

There were bugs in the check-in area and I was charged for 4 nights after not staying a single night. This is single handedly the worst experience I’ve had at any hotel in my life. The staff is under trained and rude with zero customer service or management skills. Hoping this place is reviewed and improved soon so that no more vacations are ruined.

Business_and_leisure Family

8/10

Excellent

29 Dec 2025

Shankar

Check in process was super fast, which is great. They had no microwave in the room and asked all guests to use one microwave in lobby area for the entire hotel, which is ridiculous. Never

10/10

Exceptional

29 Dec 2025

Jennifer

I only stayed one night, but everything was great. Friendly helpful staff, easy check-in/out, clean and comfortable. All the appliances worked just fine. Location was perfect for dining, shopping and proximity to South Mountain for recreating. I thought it was a bargain price for all it offered.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Donald

shower needs caulking and grout repair, room, bed, breakfast good

10/10

Exceptional

26 Dec 2025

Phyllis

Everything, we really enjoy our stays here. Rooms are clean, plenty of room, helpful staff. Seemless checkin
Great stay.

Leisure Pet

8/10

Excellent

25 Dec 2025

Cool

Clean

6/10

Pleasant

17 Dec 2025

Chad

Shower drain was virtually plugged and water was slow to drain. Room was clean and maid service came each day.

10/10

Exceptional

09 Dec 2025

Gary

Been here many times. Recently renovated. Nice sized rooms

Leisure Partner

10/10

Exceptional

07 Dec 2025

Tracy

Clean, very friendly staff.

10/10

Exceptional

01 Dec 2025

Sheikh

Good experience

Leisure Family

4/10

Poor

01 Dec 2025

Peggy

I wasn’t happy with the stay. The first night we booked into the wrong hotel. I kept getting notifications from them that it was time to check in so I went to them, but it was actually Hyatt that we were supposed to go to. I didn’t get any notices from Hyatt or Travelocity to say it’s time to check in. When I called Hyatt once I realized the mistake they would not refund me the first night even though I booked insurance through Travelocity. And Travelocity was no help either. Don’t get the travel insurance and I will second-guess booking with Travelocity again. There was no one ever at the front desk and the evening staff seemed to be high on something and another wreaked of smoke. When I asked for a pillow, it was never brought to my room, even though he said he was going to when I asked the cleaning staff to clean the room once while there, they left a bunch of garbage all over the room. They only made the bed and changed out the towels. The paint was coming off the bathroom door and the shower was really dirty.

Leisure Family

10/10

Exceptional

30 Nov 2025

Nanette

Everything we needed.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Lisa

Very spacious, clean, quiet, friendly staff and good breakfast options.

Leisure Family

10/10

Exceptional

23 Nov 2025

Robert

Staff and service perfect
2nd stay will stay again

8/10

Excellent

21 Nov 2025

verona

Decent room with two televisions which was convenient and happy there was hardwood flooring instead of carpeting which hold smells .We didn't get a chance to utilize any of the amenities but the complimentary breakfast was a plus.

Leisure Family

10/10

Exceptional

21 Nov 2025

Omar

EXCELLENT HOTEL SERVICE:) Love the Room & Location was Perfect!
Will Stay Again

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Alyanna Joyce

Yes

Leisure Partner

10/10

Exceptional

19 Nov 2025

Laremi

Clean room everyday

Business_and_leisure Friends

10/10

Exceptional

18 Nov 2025

Erica

Staff and kitchen staff were polite, professional, kind.

8/10

Excellent

18 Nov 2025

Marilynn

Room was very clean, quite and beds were comfortable. Gym was nice. Breakfast was included.

Pool was clean but needs some upkeep.

Family

10/10

Exceptional

16 Nov 2025

Daniel

The staff was the most professional we’ve seen in a long time thank your staff awesome

Leisure Partner

10/10

Exceptional

15 Nov 2025

Gisele

Big clean room. Fast service.

10/10

Exceptional

11 Nov 2025

JOHN

Good clean rooms and lot of parking area. Decent pool for kids to enjoy.

Leisure Family

6/10

Pleasant

09 Nov 2025

Rosalinda

Flight to Phoenix was cancelled at the last minute. Unfortunately with the strict 24hr cancellation policy I could not get a partial refund or a credit for another stay. Hyatt customer service was nice but said it was out of their control because of booking via a 3rd party (hotels.com) Hotels.com would not refund unless Hyatt approved, which apparently they did not. With the government intervention causing chaos, hotels and hotel booking apps should relax strict cancellation policy for a little bit.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Jason

Room was great

10/10

Exceptional

08 Nov 2025

Aber

Great stay!

Business Self

10/10

Exceptional

08 Nov 2025

Julie

Clean, modern rooms, spacious, and breakfast, breakfast, breakfast.

Business Self

8/10

Excellent

07 Nov 2025

Tracy

would like to see the hours for brk run till 10 am

Self

8/10

Excellent

03 Nov 2025

Tyrone

My star selections say it all.

Business_and_leisure Partner

6/10

Pleasant

03 Nov 2025

Barbara

Did not get the room expected. We made our reservation months ago and when we went to check in were were given a choice of a room right across from the elevator or a disabled room. We check in at 3:00pm certainly expected a normal room without noise to be provided. The hotel was not overly busy at the time we check in so rooms should have been available. I would not book to this hotel again.

Leisure Partner

8/10

Excellent

03 Nov 2025

Tina

Friendly and helpful staff.

Partner

8/10

Excellent

02 Nov 2025

Kristen

I expected more from a Hyatt facility. It looked like a painted over old Motel 6 .... area was sketchy appearing. While some parts were fine the elevator and area walking to room was concerning.

Business Self

10/10

Exceptional

02 Nov 2025

Faraz

Great experience

8/10

Excellent

02 Nov 2025

Breena

Very clean, convenient location!

Leisure Family

10/10

Exceptional

02 Nov 2025

Mellisa

Excellent stay. From the room, cleanliness, service and free breakfast, I would stay here again and again. Well done!

10/10

Exceptional

31 Oct 2025

Danielle

Excellent staff

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Yvette

The staff went above and beyond to make my stay excellent!

10/10

Exceptional

29 Oct 2025

Simone

Checking in was a seamless process, and upon entering my room, I was pleased to find it spacious, clean, and exceeding my expectations. The staff was exceptionally helpful and friendly, going above and beyond to provide assistance. I intend to utilize the hotel's services again during my next visit to Arizona.

Partner

6/10

Pleasant

27 Oct 2025

Celeste

It was a little noisy. The doors on the floor slam shut so it was disruptive. Bathroom and other surfaces could have been dusted and wiped down better.

Partner

10/10

Exceptional

25 Oct 2025

Christopher Glyn

Property was very clean and the staff was exceptional.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Mark

everything was good