Name: Extended Stay America - Phoenix - Chandler Downtow
Address: 2055 W Chandler Blvda, Chandler, 85224, US

10/10

Exceptional

17 Jul 2026

Bruce

We have stayed here before so it was easy for us to decide to book another stay since our rooms in the past were enjoyable we knew there should be no issues this time and we were right. Staff was friendly, check-in quick and easy, clean renovated room and we really appreciate the mini kitchen with the full size refrigerator.

Partner

8/10

Excellent

15 Jul 2026

Dulce

I love the unique option this hotel offers: the privacy gained from having separate beds. It allows you to have your own space and TV, and to rest without disturbing your family member—or vice versa. On this visit, I noticed that the floors in both the bathroom and the rest of the room were somewhat dirty, and it seems that room maintenance is no longer a priority.
On the last day, I noticed that one of the housekeepers and her supervisor were struggling to communicate effectively due to the language barrier. This could be a reason why cleaning isn't being done properly, or it may simply be that there isn't enough staff to maintain the hotel.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Vanessa

Very helpful and the lady that runs it it's amazing

Business

8/10

Excellent

06 Jul 2026

Joanna

Check in was great staff was nice, room wasn’t clean had hair in the shower and on the toilet had pubic hairs, towels had little brown stains, that really threw me off. Ac kept clicking off and on waking me up every 15-30 minutes. The neighbor had loud music between 2am-4am. Breakfast was just cereal bars, coffee and had vending machine with snacks and drinks to buy $4 and up. We stayed at this location many times and it seems each time we go they are letting it go, maybe it’s new management?

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Alma

Clean and modern place to stay. Will definitely stay again if in the area.

Partner

2/10

Poor

28 Jun 2026

Calvin

The front desk person when we checked in was horrible. She’s not only being welcoming or acknowledging us. She make it difficult and even make up lie about it. Only gave us 1 key for four people. Ask first time to have additional key. She said “shortage of it” For real??? Second time asked her again because it’s really inconvenient and she told the same thing and even add that “the manager told her only to give 1 key per check in”. Fast forward a few hours later, when passed by and seeing a different front desk person after they have just changing shift. We asked the new person for additional keys and she has no problem giving out additional keys. What’s going on with the previous front desk woman? She also told shortage of kitchenware when we checked in and told to leave phone and email and will contact when they have it. Aren’t they already have that info when someone reserved the room? This person is definitely not capable of doing her job and deliberately single out customers… The “breakfast” is like kid’s snack on a field trip….

Family

10/10

Exceptional

27 Jun 2026

Daniella

it was a great stay. staff were friendly and helpful

Partner

4/10

Poor

25 Jun 2026

Kimberly

Everything was clean but beds were really uncomfortable. There is no breakfast served at property.

Family_with_children

10/10

Exceptional

14 Jun 2026

Jose

Everything about the room is excellent. The only thing I didn’t like was the material of the armrest of the couch is wearing off. Other than that the amenities were great.

Self

10/10

Exceptional

14 Jun 2026

Irma Alicia

Clean building/rooms ~ personal was pleasant, answered all questions. Everything was great, but would like breakfast with more choices♡

Friends

4/10

Poor

13 Jun 2026

Matthew

I stay here once a month with my wife and everything usually is amazing but this time. When I first got there the staff couldn’t find my reservation. And instead of helping me figure it with why my reservation won’t showing. All she did was tell me over And over that she couldn’t find my reservation that she couldn’t help. Well after a hour and a half of sitting in my car and paying for the room twice with the help of Hotel.com C.S. I finally figured it out. Than at about 1:00am our AC unit started making a really loud banging and scraping noise. So we were forced to unplug it. Which led to a ready long an uncomfortable night. Staff didn’t do anything about composing for the problem

Partner

10/10

Exceptional

12 Jun 2026

Raymond

Very clean , friendly staff , good location.

Family

4/10

Poor

08 Jun 2026

Maria

Upon check in to my room the television didn’t work no volume I was moved across the hall, the electrical outlets near the bed didn’t work in that room then as I was getting dressed for my day I found out the outlets in the bathroom didn’t work. Front desk staff came up and couldn’t give me an explanation on why, just said I don’t know it was all just a mess, had to jump through hoops to get my second night cancelled ended up leaving and booking a different room for the night

Family

10/10

Exceptional

08 Jun 2026

Alexis

Lo único que no fue apropiado fue el desayuno solo ofrecían café con unas barras de granola

Family

10/10

Exceptional

08 Jun 2026

Jennifer

Nice stay. Was a pleasant experience. Clean hotel. Safe neighborhood.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Devonne

My check in was after 8pm which wasn't a problem at all. My room was clean, nice and cool and very comfortable. I will definitely stay there again!!!

Self

10/10

Exceptional

06 Jun 2026

Martin

It so close to everything! I had an AMAZING stay! I give this place a thousand stars!!!!

Self

4/10

Poor

06 Jun 2026

Gregory

Roomsuck for a studio it had a kitchen but nothing there to cook out of .like the other extended stays have .false advertisement

Friends

10/10

Exceptional

03 Jun 2026

Isaias

I didn’t like the breakfast, it needs more fruit options like bananas, apples, etc etc.

Family

2/10

Poor

01 Jun 2026

shiwen

One of the most frustrating hotel experiences I’ve had.

At 10:00 AM, the hotel called my room to remind me that check-out was at 11:00 AM. Why exactly am I being disturbed a full hour before check-out? Am I supposed to spend an entire hour packing my luggage?

As a paying guest, I already know the check-out time. Receiving a wake-up-style call just to remind me to leave felt rude, intrusive, and unnecessary. Instead of making guests feel welcome, it creates the impression that the hotel is eager to push people out as quickly as possible.

I’ve stayed at many hotels and have never experienced such an irritating practice. Customer service should be about hospitality, not pressuring guests to leave. Very disappointing.

8/10

Excellent

31 May 2026

Debbie

Room was dated and the amenities were awful in quality

Partner

8/10

Excellent

30 May 2026

Doreen

Nice place, but we stayed 2 nights. We didn’t get clean sheets/towels or housekeeping after first night. Maybe, that’s customary? Overall stay nice. Clean. Free breakfast is minimal. Tangerines, yogurt, packaged muffin and packaged hard boiled eggs-it was ok.

10/10

Exceptional

29 May 2026

David

I gave it 5 stars because I did enjoy my stay.

The front desk lady was very nice to me when checking in, however I did not appreciate how she apparently spoke to my 12 year old son, and 13 year daughter. They're both pretty responsible kids, and they just wanted to check out the hotel to see if they had a pool (They do not). They walked into the exercise room and were in there for maybe a minute or two when the front desk lady angrily told them to leave. I do believe my kids story because they both accurately reported it to me, and the time frame made complete sense (They were gone from the room for maybe 4 minutes and then returned upset.).

I've stayed at this location twice before and never had a problem with the cleanliness. However, this time the shower wasn't cleaned properly. There were hard water streaks/mildew down the glass door, and something black (No idea what it was.) dropped from somewhere on the wall and then slipped quickly down the drain. I hadn't stepped into the shower yet, so it did not come off of me.

Regardless of these two minor issues, the stay was very relaxing, comfortable, convenient, and I will stay at this location again in the future. The breakfast was adequate as well.

Family_with_children

10/10

Exceptional

29 May 2026

Susan

Everything was excellent

Friends_and_family Family

10/10

Exceptional

27 May 2026

Douglas

Very clean hotel staff was courteous and checked in quickly. Continental breakfast was a joke, virtually you had your choice of hot cereal instant oatmeal. There was one container of hard boiled eggs, two small oranges some coffee or tea no bowls for the cereal. So you have to mix it in a coffee cup
Otherwise, the property itself is very clean and nice

Self

10/10

Exceptional

24 May 2026

Vivianne

Staff was very friendly and accommodating. I appreciated the free parking.

8/10

Excellent

24 May 2026

Arlena

It was a good stay. Only issue was there was this constant banging sound. Sounded like it was coming from the walls.

Self

10/10

Exceptional

24 May 2026

Angelica

This is our first time at the hotel and were impressed with the cleanliness and courteous the staff was. The rooms are very nice and clean with the restrooms being very well kept. A plus is that if in need of an iced coffee and donuts there is a Dunkin Donuts right across the parking lot.

Family

8/10

Excellent

23 May 2026

Dominique

The breakfast wasn't that good

Partner

10/10

Exceptional

21 May 2026

Sylvia

Great place to stay! Comfortable beds, privacy and quiet, clean! I do recommend

Friends_and_family Family

10/10

Exceptional

21 May 2026

Shauna

Unique room design, loved the separate beds areas. Full size fridge! I didn't see a blow dryer but may be available by asking. You put in an order for any kitchen supplies you want at check in.

Friends

8/10

Excellent

19 May 2026

Joanna

Check-in was great, great customer service, beds were comfortable.Room was clean, dislike was when the AC will turn on, It would make a loud noise each time and wake me up throughout the night.
Which was every 15 minutes. Breakfast had no juice only hot coffee. No hot food only oatmeal and bars. Had expensive vending machines. $4 for a water and $5 for a bag of chips.

10/10

Exceptional

17 May 2026

Peter

Everything was as it should be.

Partner

10/10

Exceptional

16 May 2026

ron

Great location (Dunkin’ Donuts, & In-N-Out nearby)
Outstanding Coffee!

Self

8/10

Excellent

15 May 2026

Terrie

Nothing special but for the price it met my expectations

Self

10/10

Exceptional

05 May 2026

Nancy

I would definitely stay here again. The property was really clean.

6/10

Pleasant

04 May 2026

Peter

There was no breakfast unless you want to call wrapped granola bars and wrapped muffins breakfast. The eggs were mass produced boiled eggs in a bag. Outside of the breakfast the staff was ok after check in. The clerk that helped me check in was awesome. Very upbeat and helpful. There was almost never anybody at the front desk. Especially when we needed aomething.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Valerie

Clean room, EXCELLENT night staff! Convenient parking, great access to freeway and fast to the airport!

Family_with_children

10/10

Exceptional

30 Apr 2026

Treston

We loved this place so much, we wish we stayed here sooner since we booked it after needing a hotel transfer for the last day of our visit. The staff was so incredibly sweet and super helpful. The rooms were super clean, and it was fairly spacious. We always love the kitchen features since it adds to the homey vibes. Parking is super simple (and free) and the hotel is located in a quiet and safe area only a few minutes from the mall. The bed was also super comfy and the room had a lot of outlets everywhere which was super helpful! The set up of the room was just super convenient and we enjoyed the large shower with the sliding glass doors. We didn't get to try the breakfast but the lobby area has a nice place to lounge outside of your room.

Partner

10/10

Exceptional

28 Apr 2026

Raymond

Very good and clean rooms and a great value compared to other hotels in the area. But if you want a true breakfast, other options might be a better fit.

Staff were kind and helpful.
Rooms were neat and clean.
Parking was plentiful and free!

Family

8/10

Excellent

27 Apr 2026

michael

Staff was very friendly. Room and facility was very clean. Noise from other rooms was noticeable and bothersome. Could hear the water from the shower above us when try to sleep.

Partner

10/10

Exceptional

26 Apr 2026

Teresa

Room was clean and comfortable. Low noise levels, easy parking. I would definitely stay again.

Self

10/10

Exceptional

25 Apr 2026

Stephanie

Clean, comfortable, quiet and friendly staff

Partner

10/10

Exceptional

25 Apr 2026

Anita

Very nice clean rooms.

Partner

10/10

Exceptional

22 Apr 2026

michael

Clean room, staff was friendly definitely will be staying again

Family_with_children

10/10

Exceptional

21 Apr 2026

Jonathan

The staff was very welcoming and accommodating. Greeted daily while we came and went. Property and room was very clean with everything working as it should. Plenty of parking with lights in the parking lot. Breakfast snacks and coffee was a plus. We stayed 5 nights, no complaints whatsoever.

Family

10/10

Exceptional

21 Apr 2026

Brittney

Clean and comfortable.

Family_with_children

10/10

Exceptional

20 Apr 2026

Gabriela

We absolutely loved it. Friendly staff and the room was perfect.

10/10

Exceptional

20 Apr 2026

Liberty

Great stay as always.

Self

6/10

Pleasant

19 Apr 2026

Diane

This hotel is very mediocre. The so called breakfast was coffee, packaged muffins and four tangerines. Really no amenities that I felt were worth the price of the motel. No place to sit to eat the mediocre breakfast unless you sat outside in the heat with the flies. The staff was nice and helpful but had no control over the rooms, breakfast, seating or general atmosphere. Not a fun birthday adventure with my grandson.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Anita

Beautiful

Self

8/10

Excellent

12 Apr 2026

JANICE

Clean room. Need a better breakfast.

Self

10/10

Exceptional

10 Apr 2026

Eliza

We definitely stay here again

Friends_and_family Friends

6/10

Pleasant

02 Apr 2026

Eran

The rooms are clean and nice. The only issue was the AC unit - was very loud. Don't have any expectations about breakfast.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Martha

Easy to find, quiet, handy to tons of restaurants. Could use more in the breakfast \"room\". Comfy bed, thin towels but plenty of towel racks. Lots of parking.

Family_with_children

10/10

Exceptional

23 Mar 2026

Randall

This was a great place to stay! Room was clean and staff was very friendly. Would definitely stay again. Just a short drive to catch a spring training game.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Ladonna

The room was clean. It had a nice little stove that was touchscreen, but we did not use it as a full-size fridge, which is nice. You could definitely stay here for a couple weeks and be fine.

Partner

10/10

Exceptional

20 Mar 2026

Leslie

The rooms were very roomy, Great location, The staff was very helpful especially the manager

Friends_and_family Family

2/10

Poor

11 Mar 2026

Maher

Not good service

6/10

Pleasant

11 Mar 2026

Leigh

You have to ask for a kitchen rag and towel. Should be provided. No dog area other than walking them on rocks. Homewood Suites has much better amenities- pool and plush grass.

10/10

Exceptional

10 Mar 2026

Yuan

Second time here, clean and comfortable, loved it!

Self

2/10

Poor

10 Mar 2026

Dewayne

Expedia should have investigated this site. It is no longer a motel. It is now a apartment complex as I found out the day that I was supposed to arrive.

Family

8/10

Excellent

10 Mar 2026

Della

The gym was good if you only wanted to do cardio, wished they had more equipment like weights. The rooms were big and clean. The only downside was I wish they had a better selection of breakfast or breakfast even. There wasn’t any breakfast just a bag with to go snacks. Overall, stay was nice.

Family_with_children

8/10

Excellent

01 Mar 2026

leilanie m.

It was nice, not quite. Idk what was going on at 5 am on the floor above us. It was like hammering noise and moving stuff around. Thats was not good

Business

10/10

Exceptional

28 Feb 2026

Bruce

Clean clean clean. Room was spartan but comfortable. Staff was nice and seemed to enjoy their work situation.

Family

8/10

Excellent

28 Feb 2026

Casey

Staff, particularly Mary, were very helpful.

Partner

8/10

Excellent

27 Feb 2026

Nathan

It was ok. Pricey

Partner

6/10

Pleasant

26 Feb 2026

Daisy

Too expensive for what we got. It was only an ok stay

Partner

10/10

Exceptional

17 Feb 2026

SRINIVASA SUBBARAYA SARMA

decent stay. no breakfast.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Beth

Helpful staff and the room was clean and comfortable!

Leisure Partner

6/10

Pleasant

14 Feb 2026

Lisa

Staff was friendly but I think more could have been done for us with the problem we experienced with our room.

Leisure Family

2/10

Poor

13 Feb 2026

troyce

This place is definitely NOT an 8.8 on the scale!! Mostly for business types..maybe. Definitely Not for a luxury getaway weekend in Phx. No, blowdryer..except at the desk. Plain room..categorized as \"deluxe\". No coffeemaker in room and not in the common area all the time either.

Partner

2/10

Poor

11 Feb 2026

Kristina L.

Dirty,

8/10

Excellent

10 Feb 2026

Mathew

Staff was nice. .

Leisure Partner

8/10

Excellent

29 Jan 2026

Jeanne

The room was basic and clean..the staff was very nice and courteous. I think calling their breakfast, breakfast is a bit of an exaggeration, it was nothing more than packaged items and coffee. There was no fresh eggs or sausage type items. No juice or milk for kids. But the room is clean and comfortable, so it is good

Leisure Self

10/10

Exceptional

28 Jan 2026

Laura

Room was nice and tidy, staff was really great. Wish Bfast had more of a selection. Overall it was a great stay.

Business_and_leisure

10/10

Exceptional

24 Jan 2026

Daphyne

Spotless room. Very comforable.

6/10

Pleasant

23 Jan 2026

Janie

My only complaint is the refrigerator in this room, 125, is SUPER LOUD and annoying in the middle of the night. It is so loud, it wakes one up. And WISH coffee was available earlier but I guess I'm just an early bird at 4am, LOL.
Appreciate the early check in so I could make my 3pm meet up.
I'll be back.
Thank you.

Leisure Pet

10/10

Exceptional

20 Jan 2026

Taryn

Convenient location, lots of shopping and dining options

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

sayeh

Room was clean. Our room didn’t get clean until we checked out. I guess they clean weekly I bairlyo

8/10

Excellent

18 Jan 2026

Salina

Yes

Leisure Partner

6/10

Pleasant

18 Jan 2026

Micheal

You get what you pay for. Breakfast was not good at all. Yogurt and granola bars.

Leisure Self

10/10

Exceptional

17 Jan 2026

Kristen

Had everything I needed in the room.Excellent location.Same parking lot with Dunkin Donuts and a wonderful Mexican restaurant.So many restaurants and shopping all around.My stay was perfect.

Leisure Self

10/10

Exceptional

16 Jan 2026

Paul

Room was nice roomy comfortable

10/10

Exceptional

09 Jan 2026

Bryan

Simple, priced right

Business

2/10

Poor

09 Jan 2026

carlos

Experienced my third emergency water shutoff there… literally the last 3 times I’ve been here. Had to leave my stay extremely early.

Business Partner

10/10

Exceptional

08 Jan 2026

Michael

Clean room, great staff, grab and go
Breakfast sucked… no oatmeal :(

Business

8/10

Excellent

05 Jan 2026

Andrew Peter

Everything was clean, the breakfast needs help but the ability to make what you want in your room with the large refrigerator and kitchenette is nice.

10/10

Exceptional

02 Jan 2026

Thanh

The room spotless, amenities were good,
Need to have hair dryer will be perfect.
I will book again in this hotel chain

Leisure Family

6/10

Pleasant

28 Dec 2025

Stephen

Breakfast: coffee, yogurt, and packaged muffins/granola bars. Booked for 4 nights for overflow family due to mother in law on hospice. Did not need final night so checked out early. No partial refund due to classic “third party booking” excuse. Of course, I would not have chosen them without Expedia’s map search so I don’t know why this excuse is always used- seems like they shouldn’t be listed on Expedia if they don’t want to treat all customers the same, but whatever- family was more important

Leisure Pet

8/10

Excellent

21 Dec 2025

Vincent

Check in staff was very pleasant. Remote battery was dead but we just used the one that worked. No amenities in room-no cups, silverware, etc….we were there only one night due to traveling so probably ok. We like this location. Quiet and just off highway but close to restaurants and shopping.

Leisure Family

10/10

Exceptional

21 Dec 2025

George

Fine

8/10

Excellent

20 Dec 2025

Michael

Clean room, good staff, and amenities. Coffee and breakfast not as good as expected. Overall a good stay but just wanted a better breakfast and coffee. It is a very good hotel with laundry and workout area.

Leisure Family

2/10

Poor

18 Dec 2025

JORGE

Left 10 minutes after checking in. Horrid smell and lack of cleanliness

8/10

Excellent

15 Dec 2025

Milanka

Room was clean and staff courteous. Fridge rattled, and shower head was awful. Otherwise def recommended.

Partner

6/10

Pleasant

14 Dec 2025

Andreal

It’s just not what I wanted or was looking for. Looking for traditional style and real food for breakfast. I should done better in selecting.

Self

8/10

Excellent

14 Dec 2025

Tiana

The room was very clean. There’s a microwave & a fridge. The room didn’t have carpet which was a plus. Bathroom was very clean.The hallway was ok, you can tell by the smell that some people have animals living or staying long term.
The animal smell is not horrible but noticeable.
Coffee was horrible. There is no true “breakfast. Just some mini milk & yogurt & boiled eggs. Small grab & go fruit selection.
Overall for the cost, and cleanliness, I would stay here again. Just knowing what to expect.

10/10

Exceptional

14 Dec 2025

Paul

The room was great, very roomy and clean. Check-in was very easy. The grab and go breakfast was exactly what it means.. a quick breakfast of muffins, yogurt, oatmeal and snack bars.
Had to cut my stay short and they provided a full refund for unused days. I really appreciated that type of customer service.

Leisure Partner

8/10

Excellent

07 Dec 2025

Jessica

Room were amazing loved the set up of them will definitely be back maybe to give it another chance. Staff did not have the best of attitudes and weren’t very inviting. I thought It was maybe just my feelings but as I sat there waiting for my room after check in time because my room still wasent ready… I over hear another customer complaining about the same issues. I have stayed at another location in chandler and staff are delightful and inviting they make feel right at home. I gave it 4 stars because my room was nice and clean and I had what I needed.

Leisure Family

10/10

Exceptional

07 Dec 2025

KAYCIE

Staff was great. The room was nice and clean. No complaints!

Leisure Pet