Lena
We paid close to 500 euros for one night for this horrible hotel. When we arrived the room was hot so we turned on the AC so it could cool and we could return a little later. It never did. We tried everything to get it to work then finally called the phone number they list by 7:00pm. (no one stays onsite) They sent someone to come look at the AC unit and he tried everything that we had already tried and he had no idea what to do or how to fix it. Then he spoke to the owners by phone and came back into the room to try and convince us “It’s working now” WHICH IT WAS NOT. He said give it 1 hour to cool, by that time it was 10:00 pm we were tired from traveling and wanted to go to sleep. We sat in the tiny lobby because it was too hot to go into the room. When I text they tried to tell me don’t look at the thermostat, it wasn’t a true reading, and that it was operated remotely. Just a load of bull. I told them it was not still not cooling, could we have another room. They said they were booked and there were no more rooms available. Then no response, At 1:00am we still couldn’t sleep because of the heat. I understand things need maintenance sometimes, but these owners never would acknowledge the problem, and try and gaslight us that it worked! Unbelievable! Even after Expedia contacted them, they refused a refund of any kind. I have never written a bad review for anyone but this in my eyes was inexcusable and something future guests need to be aware of.
