Name: Design Palace Apartments
Address: Cannaregio 1334, Venice, IT

4/10

Poor

19 Jul 2026

Kiersten

I don’t typically leave reviews, but I felt compelled to share our experience for anyone considering staying at this property during the summer.

Unfortunately, the air conditioning was not functioning properly throughout our stay. We contacted the property management immediately in hopes of resolving the issue, but no meaningful solution was provided. It was evident that the owner was already aware of the problem, as two fans and a portable air conditioner had been left in the unit. However, the portable unit was not installed, and the exhaust hose wasn’t connected, making it essentially unusable.

The temperatures inside the apartment were extremely uncomfortable, making it difficult to sleep or enjoy our time there. To make matters worse, opening the windows for relief invited mosquitoes inside, leaving our family covered in bites.

This issue significantly impacted our vacation. Had the listing accurately disclosed that the air conditioning was not working, we would have booked another property. Travelers, especially families visiting during the warmer months, deserve to know what to expect before arriving.

Transparency matters. I hope the owner repairs the air conditioning and updates the listing so future guests can make an informed decision

Family

2/10

Poor

17 Jul 2026

benjamin

The location is in a central and quiet area.
Staff was non communicative prior to checkin via email, chat and phone.
Photos do not demonstrate reality.
Headboard in both bedrooms are worn out. Material literally pealing off.
Dusty and dirty floors, window seals and countertops.
Maintenance staff came in explicately against our request.
Bose headphones were stolen.
Non communicative after check-out.
Refused to accept any responsibility.
Be aware prior to booking.....

4/10

Poor

25 Jun 2026

Randall

Overall , great location and nice spacious apartment. However, absolutely no AC, we tried to call the property number multiple times and no answer. thankfully we only stayed for 2 nights but was nearly impossible to sleep comfortably. Wifi was constantly on and off , but the real dealbreaker is the AC.

Partner

10/10

Exceptional

23 Jun 2026

Bethan

Great location very close to Guglie and the Jewish Ghetto, an easy walk from Piazzale Roma (bus station) and Ferrovia (train station), and only a 20 minute walk from Rialto and 25 minutes from Piazza San Marco.
A clean and comfortable apartment that had everything we needed for our stay in Venice. We would use this apartment and Wonderful Italy again if we needed accommodation in Venice or elsewhere in Italy. Grazie!

10/10

Exceptional

24 Feb 2026

TAMARA

Awesome location

8/10

Excellent

07 Sep 2025

Ingrid

Easy checkin and great communication with the rental agency. However it was not at all a personal or Venezian apartment. Clean and spacious but a little boring. Good location in a quiet alley near the train station. Plenty of restaurants, breakfast places and tourists around the corner

Partner

6/10

Pleasant

23 Aug 2025

PAMLA

Property was kept well , clean with all amenities to cook and eat
Only disappointment was Air conditioning was out of the bedrooms which was utter waste of electricity. With no effect.
An advice to management to think about having mobile or ceiling fans for bedrooms so that we can use them if needed .
Lastly if bathrooms were in First floor, it would have been grt .
Thank you overall experience was good . Will come back if my advice is considered

Leisure Family_with_children

8/10

Excellent

13 Jun 2025

Vanessa jane

Location was great! Nice and clean, plenty of space, good amenities. Fair price.

Leisure Partner

2/10

Poor

22 Apr 2025

Verified traveler

Avoid.

Sadly not at all as pictured, dirty and with a headboard that was literally peeling vinyl. Be warned; these are spartan digs at best and a gross at worst. Wish I had known this and read other reviews before staying.

8/10

Excellent

27 Jun 2024

Wendy

Excellent location. There was a water leak from the AC unit in the living room. Washer available but no dryer. Shower like in many European countries was very tiny.

Leisure Family

6/10

Pleasant

24 Jun 2024

Ana

We were on Aprt 1

We got there and A/C was not working. We communicated this to the property and they advised that technician was going to go when he was available.

Finally tech went to the apartment and we really only had one night with AC. It was super hot and unbearable in the apartment.

We first asked for fans and were told we would only get them the next day. Slept with windows open but the bugs at night came in to the room.

Apartment was overall in good condition but the issue with the AC really made our stay very unconfortable during a heat wave in Venice.

Leisure Family

6/10

Pleasant

23 Jun 2024

Verified traveler

I liked the location,
I did not like having bedroom upstairs and bathroom downstairs.

Leisure Family

10/10

Exceptional

18 Apr 2024

Hannah

We had a great time. Apartment was very spacious and had everything we needed.

Only issue we had was the AC units in the apartment didn’t work and it was quite warm when we were there. We thought we would just open the windows to let the breeze in but the street is very busy so the noise was extremely loud, it sounded like the people outside were screaming in our room.

Otherwise we loved the apartment and would definitely stay again.

Leisure Partner

8/10

Excellent

02 Jun 2023

Hannan

Family trip

Family trip with kids to Venice

Friends_and_family Family

10/10

Exceptional

10 Jan 2023

ADOLFO

Venice apartment

It was a very good experience. . the apartment is what you get from the photos. We had some issues connecting to the wifi during the first night but on 2nd day it was working. All amenities are just enough for our needs. The location is great - close to the train station, shops for your provisions and restaurants. It is an easy walk to the tourist sites. Will recommend this apartment to others.

Friends_and_family Family

8/10

Excellent

28 Feb 2020

WAYNE

Room was clean and tidy - suitable for the few days of our trip. Spent most of time out of room - was only used for sleeping and washing.

Partner

8/10

Excellent

20 Oct 2019

Verified traveler

Modern and clean

The apartment was very clean ,well appointed and designed not expensively but well -only a coffee pot was lacking and that might have been an oversight.For it’s price range I thought great value.Sadly I was on the ground floor which is quite dark.

Self

2/10

Poor

15 Oct 2019

Gabriela

Overall horrible experience, we arrived by train to Venice were we

Friends_and_family Family

6/10

Pleasant

06 Sep 2019

Verified traveler

Liked location. Very plain accommodation ‘not like photos’ shower terrible hot and cold and broken part. Put bag on top of wardrobe was 10 cms thick in dust.

Leisure Family

8/10

Excellent

20 Aug 2019

Angela

Venice accomodation

The apartment we stayed in was another one that the company had, still in the same area. We did not realise the reception was not at the location so had to walk all the way back although that was our error. The accommodation was fine however the aircon dripped down the doorway causing a musty smell & some pooling on the floor area. Otherwise very comfortable with access to a full kitchen & washing machine. Central & quite a good area.

Partner

4/10

Poor

12 Jul 2019

Verified traveler

The check in place is a bit far from the apartment that we stayed. We found out the wifi wasn’t working, they fixed it on the other day tho. But the network was quite weak when we were in the bedroom. Also they did not have hot water supply so we asked them to fix it. However they kept saying there was hot water even it wasn’t. I probably won’t stay here next time.

Friends_and_family Family

2/10

Poor

19 Jun 2019

Verified traveler

It is ridiculous to have customers lug all of their luggage to another building -in the complete opposite direction -to get key and bldg number.! Apt was clean , location great . Not happy with check out time and payment to keep bags after check out. Really disappointed by this !

Leisure Family

4/10

Poor

07 Jun 2019

Verified traveler

The location is the highlight of this apartment: close to the station and in a great area of Venice, but the property didn't have some basic amenities like a coffee machine and didn't have enough forks for the 4 of us. The electricity in the kitchen didn't work, so we couldn't use some of the appliances like the microwave. The sofa was very uncomfortable. For the price I expected more.

Leisure Family

4/10

Poor

05 Jun 2019

Verified traveler

The room is very small compared to what the photos look like, the bed was within a metre of the kitchen bench, whereas in the photos they looked like completely different rooms. We had an issue upon arrival with the wmojnr of bugs

8/10

Excellent

05 May 2019

jacob

Standard flat close to train station

Ok spacious flat - did the job for two days

Family

10/10

Exceptional

10 Mar 2019

Verified traveler

Great!

The apartment was great, bigger than usual, and awesome location. The only negative points was having to check-in at a different place and not being able to raise the heater tempture because it is ali systematized (it wasn't cold but a little warmer would have been nice).

Partner

2/10

Poor

02 Mar 2019

Mike

*** Do ot stay here ****

Rialto design apartments no 4 - avoid at all costs. absolute dump. at least 200 live and dead flies in the bathroom and a disgusting smell of drains. it the worst apartment we have ever stayed in , literally one level up from a tent. no cleaners , no towel change, dangerous electric lamp, a face level staircase directly outside shower enclosure. A minefield of poor quality yet the cost was £732 for the week plus 40eu city tax. Air con only blew cold air even on hot setting, and it was colder insdie than out. An utter disgrace to be allowed on to the market.

Partner

8/10

Excellent

05 Jan 2019

Bianca

Check-in: different location than apartment (as stated). Lobby area nice. Staff friendly. Check-in time was very strict.

Accuracy of pictures: they have many properties so it is difficult to know which apartment you will be getting. The apartment we got had a sofa couch in the living room (bed not made), twin pullout bed (not the most comfortable, bottom bunk not made), double bed in large bedroom. Only sheets provided for sofa couch and bottom bunk. Apartment was nice. However, pictures were a bit staged (lighting, decor, etc). Nevertheless, felt clean and safe.

Location was great! Close to island entrance and check-in office.

NOTE: AirBnB's during our 3-week trip in Europe had very reduced space and small showers. This was true of this property. Showers had to be spaced out because hot water runs out. From personal group experience, shower is too small for someone large (200+lbs).

Leisure Family

4/10

Poor

19 Oct 2018

Sarah

Ok for general cleanliness. The dishwasher was full of dirty dishes. They give you a WiFi code but the WiFi doesn’t really work in that location. They wouldn’t provide sheets for the pullout bed or trundle bed or extra blankets. Luckily some of us had brought some thin airplane blankets that helped. When I called and asked for blankets they said I’ll get back to you which they never did then refused to answer any further calls. The space is also dark and cramped.

8/10

Excellent

09 Oct 2018

Marian

Very good location!! Checking in was a bit of a hassle but doable. Lots of stairs so travel light! The shower water was only cold but nothing they could do at the moment as this is not a hotel with 24 hour attendants. Overall great stay.

Family

4/10

Poor

07 Sep 2018

Kaz

Nice apartment, horrible service

The key pickup was at a different location, than the apartment itself. That is fine, we looked that up beforehand, and we expected that. It was a nice, 15-minute walk. But, they told us the check-in was at 3pm. We got there by 5:30pm, and they were JUST cleaning the room! All of us were just sitting there, with NOWHERE to be able to put our bags, since the ENTIRE apartment was being cleaned. We had to wait about 20-30 minutes.
There is no front desk, since it's an apartment, only an office in another part of town. When we sent an email to complain, all we were told, was \"Sorry, the office is closed now. Please send your inquiry during regular business hours.\"
I would NOT stay here again, there are PLENTY of other options in Venice, since the entire town is pretty much built on tourism.

Family

8/10

Excellent

02 Jul 2018

Allison

Quaint Location

Check in process and delay for early arrival was not comfortable.
Additionally, dragging suitcases along the cobbled streets and bridges although what is expected in Venice, was a bit onerous. There was a water taxi ride to the location which was fun but again transporting luggage was a task. The hotel was comfortable, hot running water and air conditioning. If you stay on the second floor, there is no elevator so you must drag your luggage up about 10 steps. It was a great place to stay though.

6/10

Pleasant

19 Jun 2018

Ana

Spacious, clean apartment in a fantastic location. The air conditioning does not support the size of the apartment. The nights were hot so we opened the windows and got eaten alive by mosquitos. So, prepare to be hot or biten.
The apartment nor the office were you pick up the keys are a bit hard to find. It would be nice if there was a sign above the gates to show us we were in the right place. Also, Expedia shows checkout time is 11 but apartment was adamant that it is 10. Be careful, as they charge you a Day is you don’t checkout on time.

8/10

Excellent

24 Jan 2018

Norma

We expected a much bigger and nicer apartment than what we got because it was much smaller and simpler than the pictures on the websites. However, it was still good and clean.

Family

10/10

Exceptional

22 Sep 2017

Sandra

Nice apartment in great location.

The location is very good. We had a lamp in the room that didn't work and the room had very little light without it. There were dirty dishes in the dishwasher when we arrived. The ironing board also needs a new cover.
Otherwise everything was very good and we thoroughly enjoyed our stay. We did mention all of the above to one of the girls in the office before we left.

Family

8/10

Excellent

23 Jun 2017

Verified traveler

Very good

Is a nice apartment my only complaint is they have the most horrible pillows, other than that great location good restaurant outside of the apartment

Family

10/10

Exceptional

11 Jun 2017

Verified traveler

Great place for a trip to venice

Amazing location! Great apartment!

Partner

4/10

Poor

13 Apr 2017

Shirley

Inflexible Staff

Check in time is supposed to be from 2-8 pm. They \"assigned me\" a check in time of 5pm as i had not yet booked my train and would not be flexible even though I arrived at 1. As a result I had to check my bags at train for a cost of 80 euro for 4 hours and wait for them till 5pm accommodate their schedule-and lost only 1 of my 3 vacation days in Venice as I had to accommodate their schedule in stead of them accommodating my schedule. My time was within the reasonable window of 2-8pm. Then at 5pm, the meeting place was hard to find, the woman inflexible as she had another appointment to go to so only had \"alloted me\" 45 minutes and did not provide sufficient information on how to find her and overall was just not nice!
The apartment has several flaws (1) its much smaller than described - you can barely walk around if you use the sofa bed (2) there are two flights of stairs up to get to it (this was not disclosed) (3) they lecture you about that you have to take out your own garbage and have very onerous rules (with limited explanation) about the garbage (4) they will only allow the temperature to be 20 degrees- if you are hot, you open a window (and get bug bites) and if you re cold, tough luck- they did not provide sufficient towels or blankets or pillows. They did not email or call to see if we needed anything- we had to buy our own soap cleaner, garbage bags ect.

10/10

Exceptional

22 Nov 2016

LeeD

Great location and apartment!

Great location at the entrance to Venice. Nice, clean apartment with all you need.

2/10

Poor

06 Aug 2016

turkijb

ًBad experience no condition so hot no safty last time l go to them l ask to returen my money l pay to garbeg place

10/10

Exceptional

15 Dec 2025

Salvador jonathan

Excelente lugar me volvería a hospedar mil veces más...

Leisure Family_with_children

6/10

Pleasant

21 Nov 2025

Catherine

Endroit bien situé, à proximité de la gare et des services, par contre la communication avec l’hôte est difficile. Possibilité de communiquer seulement entre 9:00 et 18:00. Nous n’avions pas de chauffage ni eau chaude, nous avons du attendre au lendemain matin pour que le tout soit rétabli. Il faisait 15 dans l’appartement.
Sinon les chambres sont biens, c’est propre mais un peu vieillot. Difficulté avec la connection internet.

Leisure Family

10/10

Exceptional

17 Oct 2025

Maribel

El departamento estaba excelente y en gran ubicación.

Partner

10/10

Exceptional

15 Oct 2025

Gabriel

Localização ótima, pertinho da estação, apartamento aconchegante, amplo, cozinha muito boa, ficamos bem satisfeitos.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2024

Pelin

Bästa boendet

Vi bodde här i 3 dagar, jättenära till allt. Vi hade allt i lägenheten och restaurangerna och shoppingen var utanför dörren.

Friends_and_family Family

10/10

Exceptional

15 May 2024

Nathalie

Appartement spacieux tout équipé à proximité de la gare. Très propre et dans un quartier calme. Séjour de 2 nuits très agréable. À 30 minutes de marche de la place Saint-Marc.

8/10

Excellent

25 May 2023

Verified traveler

Appartamento molto bello ma non troppo curato (la cucina e' poco attrezzata, in bagno non c'e nemmeno una mensola per appoggiare il necessario, non ci sono i coprimaterassi...). La posizione è ottima, comoda alla stazione, centrale ma allo stesso tempo tranquilla. Pulizia discreta

6/10

Pleasant

03 Apr 2023

Jose Antonio

Sin cafetera no hay paraiso

La localizacion bien ! El apartamento regular y lo peor es que no tenia una simple cafetera para desayunar baje al restaurante de la esquina y unos chinos me cobraron 7 euros por dos cafes .
Tambien llegamos sobre las 13h y no nos dejaron entrar en la habitacion hasta las 15h ni un minuto antes y nos dijeron que dejaramos las maletas en la puerta hasta las 15h nada flexibles con el cliente

10/10

Exceptional

13 Jan 2023

antonio

Posizione

Leisure

8/10

Excellent

25 Jul 2022

Cæcilie

Dejlig lejlighed på Venedig

Lejligheden var fin og stor. Lidt spartansk med køkkenudstyr, men alt fungerede fint.
Der var pænt og rent og og rigeligt med sengelinned og håndklæder.
Lejligheden har en super beliggenhed i Cannaregio.

Friends_and_family Family