Christelle Samanta
The location of the hotel is excellent and very central to everything. However, the hotel itself is extremely outdated and had an unpleasant smell throughout.
The check-in process was inconvenient. We had to check in at a different hotel and then drag our luggage back to Hotel San Luca, which was frustrating. During our entire stay, the only interaction we had with staff was during that check-in.
The room was very disappointing, especially considering it was advertised as a superior room. The couch looked old and dirty, the floors were scratched, and the safe was not clean. I even found hair on the bed and pillow, which made the room feel unhygienic. The bathtub also wasn’t clean, so I had to wear sandals while showering.
Two singles bed pushed together to make a double bed for a superior room, they should be ashamed. This made sleeping very uncomfortable!
Another inconvenience was the key system. You are given separate physical keys for the hotel’s front door and your room, which you must carry everywhere. They are bulky and quite noisy, making them impractical.
Overall, despite the great location, the poor cleanliness, outdated facilities, and inconvenient check-in process made the stay uncomfortable. I would not stay here again or recommend it unless you specifically prefer very old and dated hotels.
The check-in process was inconvenient. We had to check in at a different hotel and then drag our luggage back to Hotel San Luca, which was frustrating. During our entire stay, the only interaction we had with staff was during that check-in.
The room was very disappointing, especially considering it was advertised as a superior room. The couch looked old and dirty, the floors were scratched, and the safe was not clean. I even found hair on the bed and pillow, which made the room feel unhygienic. The bathtub also wasn’t clean, so I had to wear sandals while showering.
Two singles bed pushed together to make a double bed for a superior room, they should be ashamed. This made sleeping very uncomfortable!
Another inconvenience was the key system. You are given separate physical keys for the hotel’s front door and your room, which you must carry everywhere. They are bulky and quite noisy, making them impractical.
Overall, despite the great location, the poor cleanliness, outdated facilities, and inconvenient check-in process made the stay uncomfortable. I would not stay here again or recommend it unless you specifically prefer very old and dated hotels.
