Name: Carlton Square
Address: Baan (Houtplein), 7, Haarlem, 2012 DB, NL

8/10

Excellent

22 Jul 2026

Miriam

The staff were absolutely lovely and helped me navigate bus/train routes, were responsive. the restaurant staff were very lovely. located very close to the bus station and can easily walk to downtown. very quiet. if I find myself in Haarlem again, would love it.

10/10

Exceptional

16 Jul 2026

Elizabeth

Stayed with my husband and teenage son. Booked a deluxe room with park view and it was spacious enough for us all. Mini bar included. We had dinner a couple of times in the Zocher restaurant attached. Food was great and staff were helpful and friendly. Only had breakfast on one of the mornings during a week’s stay. Again, staff really pleasant and helpful. I’m a bit sorry I didn’t try butter and chocolate sprinkles on my bread. Hotel is close to bus stops and within easy reach of shopping, as well as Haarlem’s plethora of places to eat and drink. I would definitely recommend!

Family

10/10

Exceptional

13 Jul 2026

M

A wonderful hotel: quiet with excellent rooms and staff that are very welcoming. Ignore the poor reviews - some people simply don't know what they want! A truly great stay close to all amenities. Not a 5 - star rated hotel, but it is!

Self

4/10

Poor

12 Jul 2026

Bradley

This hotel did not vibe with me. It felt too pretentious on arrival and hence ruined my Friday night. After making the mistake of not sitting down at a table for breakfast to order coffee the first morning, no one would take my order for this and an omelette that the table menu offered the second morning.

Self

10/10

Exceptional

09 Jul 2026

Christopher

The hotel had a lovely lobby, the restaurant was great, they gave you free drinks in the restaurant if you didn't want your room cleaned. The location was great, east walk to the centre of town and groceries and also right across from a lovely walking park. Very quiet and beds were great.

Family

8/10

Excellent

06 Jul 2026

Courtney

The hotel is very nice. Clean and spacious rooms. The hotel is a little walk from the sites. However, nothing is actually a far walk.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Ruud

Very kind staff all through the hotel; reception + restaurant + housekeeping

Self

10/10

Exceptional

20 May 2026

Diana Anna Laura

Wonderful hotel. Great location next to hub of buses going into Haarlem Central and Hoofdorp and easy access to Amsterdam. Very quiet yet 10 minute walk into centre of historic Haarlem. Great restaurant nearby Pip. Would suggest small drying rack above luggage shelf for travellers.

Partner

8/10

Excellent

16 May 2026

Joseph

Room was clean and staff was efficient. Our room was a bit dark (not enough lights and d lights). Decor of the hotel was OK. But good location near food and shopping.

Family

10/10

Exceptional

14 May 2026

Julie

Terrific!

Friends

10/10

Exceptional

13 May 2026

Christopher

Excellent hotel, well located, and Haarlem is well worth staying in for a few days. Definitely beats the crowds of Amsterdam.

Partner

10/10

Exceptional

01 May 2026

Susan

I was checked in early and had breakfast. The staff was attentive and most helpful. Loved my room.

Self

10/10

Exceptional

01 May 2026

Thomas

Bed was not too comfortable. Unable to maintain normal temperature…got too hot

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

John

Spacious and well equipped bedroom. We had a balcony room with nice views over the neighbourhood. Excellent breakfast buffet and friendly and helpful staff. The hotel is situated in a very upmarket part of Harleem with a bus stop right by the hotel, as we travelled to the station most days for the train ride to Amsterdam. Overall a lovely 4 night stay.

Partner

8/10

Excellent

30 Apr 2026

Bonnie

The hotel was very clean, the bed comfortable. The location was fine with a bus around the corner to the train station.

We asked for 2 quiet rooms in the basic room category. They had one room that was quiet but said we would have to upgrade to get a quiet room. They gave a discount but it was still annoying after booking far in advance.
The front desk personnel were fine but not overly helpful. The communication between us and the staff was not great. They thought we were going to change rooms but no one told us. It wasn’t that big of a deal so I would still stay there again. Haarlem was a great choice…very charming and walkable and less touristy than Amsterdam .

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Cathleen M

The Carleton square Hotel in Haarlem, NL is an excellent place to stay. Within walking distance of the town center even for seniors with mobility issues. Very clean and comfortable. The elevator was a must. Most importantly the staff are warm, friendly, helpful and professional. The restaurant is excellent. We definitely recommend it.

Partner

10/10

Exceptional

22 Apr 2026

Gerard

I really enjoyed the hotel
A little far from the main station but buses to the station are right outside and to the middle
Of town is close by and a very nice restaurant on the property I would stay there again

Partner

10/10

Exceptional

20 Apr 2026

Dorota

We had a wonderful stay at this hotel just 20 minutes from Amsterdam! The design is absolutely beautiful—stylish, modern, and thoughtfully done throughout. The location is perfect, offering easy access to the city while being tucked into a quieter, more relaxed setting.

The on-site restaurant was a highlight—both stunning and delicious, with a great atmosphere. The staff were incredibly helpful and professional, making everything feel smooth and welcoming.

The surrounding town feels like a charming miniature version of Amsterdam, but with even better value. It’s safe, quiet, and full of great restaurant options. We loved every moment and would happily return!

10/10

Exceptional

16 Apr 2026

Sara

Hotel was well located a 10-15 minute walk into the centre. Lovely comfortable quiet room. Restaurant has a good selection and food was excellent.

Partner

10/10

Exceptional

11 Apr 2026

Seth

Nice place well located for a peaceful environment. Really enjoyed the rental E Bikes they have available!

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Maria

Attentive and super friendly staff, clean, bike rental on site . Nice bar and they gave us complimentary drink coupons on the days that we didn’t require housekeeping! That was really nice :) location is in a quiet spot next to the bus stop within walking distance of May restaurants.
We will definitely stay here again when in Haarlem !

Partner

10/10

Exceptional

06 Apr 2026

Claire

A fantastic hotel that had personalised charm. From housekeeping to reception to the bar everyone was very helpful to myself and daughter. A great find in a fantastic location that is quiet yet close to the main centre of Haarlem.

Family_with_children

4/10

Poor

06 Apr 2026

Lisa Ann

Not very clean.

Partner

10/10

Exceptional

05 Apr 2026

Tara

The accommodation were perfect for our girls trip!

10/10

Exceptional

02 Apr 2026

Victor

I Will probable repeat

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Duane

It was an absolutely perfect stay. Dinner was wonderful, and the service was impeccable. Many thanks to the fantastic staff, who was so gracious to me and my family!

Leisure Family

10/10

Exceptional

22 Mar 2026

Maria

Beautiful hotel, elegant and staff are so friendly. Very close to the city center within walking distance but far enough that it’s a quiet neighborhood. I recommend this hotel and would stay here again!

Family

2/10

Poor

01 Mar 2026

Sarah

This Hotel failed to notify in \"Hotel Details\" on Expedia or emails that it was, at the time of my stay:

ripping up the hallway carpet on all 6 of 6 floors
grinding flooring
glueing on new carpet

Accordingly I was subjected to disrupted old carpet dust, concrete dust and black mould dust. This was from the lift exit all down the hall to my room door. I took photos to prove this. The concrete dust and mould was trampled into my hotel room carpet.

Whilst the hotel staff were lovely and tried to tick all boxes on customer care they could not change the irrefutable fact that the Hotel Owners saw fit to take customer money without informing them of the health risk to customers. This was a breach of Expedia's policies and, certainly in Australia Health & Safety laws to subject any person to this dust and black mould hazard. I have bad asthma and this was an extremely bad environment for me I would never have consented to.
I arrived at about 1030PM on Valentines Day and had no alternative to stay the night as no other hotels were available. On the second night the lovely staff moved me to the only floor (of 6) that had HALF a carpet PARTIALLY laid.
The Hotel Owner's greed was a massive breach of customer trust. Sadly a Manager made a staff member \"sweep\" the black mould and fine dust in a non-ventilated environment. Obvioulsy pointless, worsening the dust and a hazard for the staff member. I showed my Uber Driver the photos and he was so horrified.

10/10

Exceptional

26 Feb 2026

Martin Edward

Amazing room and very welcoming staff. Beautiful hotel in a great location

Self

10/10

Exceptional

24 Feb 2026

Molly

The staff was extremely helpful in every way possible and the food for breakfast was pricy but worth every penny!

10/10

Exceptional

19 Dec 2025

Iee

Great hotel. Did not use dining facilities.
Staff really helpful

Leisure Self

10/10

Exceptional

07 Nov 2025

Christina

This place was amazing! The restaurant was absolutely delicious! The rooms and staff were wonderful. Great location in a beautiful town! I recommend this place highly!

Leisure Friends

10/10

Exceptional

03 Nov 2025

Paul

V clean room. Comfortable bed. V helpful staff

Leisure Self

8/10

Excellent

02 Nov 2025

Jacob

Very friendly staff

Partner

10/10

Exceptional

31 Oct 2025

Alicia

Clean nice hotel - staff was very welcoming and friendly. The restaurant at the hotel was excellent. I would highly recommend.

Partner

6/10

Pleasant

29 Oct 2025

Claire

Bathroom shower design can be improved upon. Also, the sink valve stuck, had to call in 3rd party to service. Our booking seemed to have included breakfast because the add on option was greyed out. At hotel restaurant, staff demanded payment right then and there, didn’t allow we add to the room to settle at check out …

Leisure Family

8/10

Excellent

22 Oct 2025

Donna

The hotel itself was lovely. Restaurant was great. Our server was fantastic. Staff at the front desk were nice as well. My only complaint was after 2 days I asked for maid service for our bathroom and clean towels. When I came back to my room there was a bag of 2 towels and a washcloth hanging on the door knob. Called to complain and the girl from the desk came up and brought us clean cups, tea and coffee and took away or dirty towels. She said there was no one there from housekeeping.So..

Leisure Family

10/10

Exceptional

20 Oct 2025

Kelli

Highly recommend

Large clean room with good a/c. The added fold up bed for an adult was quite large and comfortable although expensive. 2nd time at this hotel this year. Food is always good. Great location for restaurants, shopping and airport.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Gabriele

Lovely room and staff

Leisure Self

10/10

Exceptional

07 Oct 2025

Elizabeth

A public parking garage is under the hotel & the hotel will give you a discount card to use. Yes, you can use the card for in & out repeatedly. Great savings.

Leisure Friends

10/10

Exceptional

07 Oct 2025

Victoria

It was a delight to stay at the Carlton Square Hotel. Everything about it was perfect. Comfort, size of room, staff, cleanliness, food all excellent. Home away from home.,

Friends_and_family Friends

10/10

Exceptional

07 Oct 2025

Pascal

Great stay, rooms are comfortable and the staff is very pleasant.

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Jacqueline

Excellent

Leisure Partner

10/10

Exceptional

01 Oct 2025

david

fourth stay at this hotel always more than satisfied with everything. Staff is excellent

Leisure Family

10/10

Exceptional

28 Sep 2025

Mark

This hotel was absolutely the best - excellent for shopping, dining and sightseeing. It was a very convenient location for getting to the airport via the bus. Definitely would recommend as a place to stay in Haarlem and will return if we should ever be in the area!

Leisure Partner

10/10

Exceptional

04 Sep 2025

Gary

Great hotel and staff always attentive to the guests. Restaurant food is lovely would highly recommend the Steak Frites for an evening meal.
Thanks all see you next week

Business Self

10/10

Exceptional

21 Aug 2025

Joanna

Nice hotel and friendly staff. Very convenient location.

Leisure Partner

6/10

Pleasant

19 Aug 2025

June A

4th time staying at Carlton Square, however it was not a good as previously.
Shower was leaking and smellt like a bin. We used towels to mop up the flooding.
Floor lamp broke with No electricity and the coffee machine was also broken.
Reported all of this to Duty manager but they FAILED to get it sorted.
Not acceptable Carlton Square.
Will consider not staying here again.
Poor service this time.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Jane

Charming hotel in a great location, great service, very comfortable beds, nice cafe with good pastries and pleasant outdoor seating. Walkable to everything.

Leisure Partner

10/10

Exceptional

10 Aug 2025

James

Fantastic experience at the Carlton Square. Haarlem is a very charming and comfortable place, and we slept in maybe the most comfortable bed we've ever slept in. The Carlton Square is an oasis in the middle of an oasis.

Leisure Partner

10/10

Exceptional

07 Aug 2025

Iee

.

10/10

Exceptional

17 Jul 2025

Mohit

It was a great experience. Staff were attentive and very helpful. The housekeeping was so quick with all our demands - i recommend this place

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Su-lin

Decor of lobby and restaurant lovely. Great water in lobby. Room very comfortable. Nice park across street. Easy walk to a few restaurants. Lobby staff very pleasant and helpful.

Leisure

10/10

Exceptional

11 Jul 2025

Gary

Great place to stay as close to centre of town, lovely local parks. Staff are great and receptive to any enquiries. Have been here a weekly due to work for a couple of months now which speaks for itself.

Business

10/10

Exceptional

09 Jul 2025

Sarah

HAARLEM

Great stay, ckean frienfly hotel & perfect lication.

Business

10/10

Exceptional

09 Jul 2025

Su-lin

Decoration of lobby and restaurant elaborate and lovely. Great water available in lobby. Room as described. Coffee available in room. Easy walking to restaurants and a lovely park.

Leisure

10/10

Exceptional

07 Jul 2025

Wendy

Loved this hotel. The bed and pillows were extremely comfortable. The room was a good size. And the location was nice.

Leisure Family

10/10

Exceptional

05 Jul 2025

Gillian

Nice hotel close to the park but within easy walking distance of main shopping area. The staff were friendly and the hotel was nice and clean

Business_and_leisure Self

10/10

Exceptional

02 Jul 2025

Daryl

Great location and great staff. Service was excellent.

Leisure Family

8/10

Excellent

27 Jun 2025

David

We were permitted to do an early check in, very appreciated after a long flight. Hotel was clean and room was perfect. All around, satisfied

Leisure Partner

10/10

Exceptional

22 Jun 2025

Kelli

Would stay again.

Lovely hotel with a nice restaurant. Great food. Good service. Good location. Quiet area.

Friends_and_family Family

10/10

Exceptional

30 May 2025

Gary

Great staff and location

Business_and_leisure

10/10

Exceptional

23 May 2025

Gary

Everything

Business_and_leisure

8/10

Excellent

18 May 2025

Catherine

Time assessed by front staff to walk the area we asked about was severely underestimated, however we enjoyed destinations one we got there.

Leisure Family

10/10

Exceptional

17 May 2025

Justin

So glad we stayed here. Would recommend.

Leisure Family_with_children

10/10

Exceptional

05 May 2025

Susan

Great stay

Very impressed. Lovely hotel. Very quiet.
Staff very friendly and helpful. Reception and bar staff.
Couldn’t fault a thing!

Partner

10/10

Exceptional

04 May 2025

Barbara

Liked everything.

Leisure Friends

10/10

Exceptional

13 Apr 2025

Neil

Great place and staff

8/10

Excellent

13 Apr 2025

Gabriela

nice bed, good restaurant for dinner. breakfast was a bit expensive for the choice

Leisure Family

10/10

Exceptional

07 Apr 2025

Sandra

What a fabulous hotel. It was clean and tidy. The staff were all very friendly and helpful. Our room had a small balcony, no room for a chair though. The mini bar was free and topped up every day. Great selection for breakfast. We had dinner there one night, fish and chips which was so tasy.
The bus stop is just round the corner with buses running regularly to Haarlem station, where you can easily get the train into Amsterdam. I would definitely recommend this hotel and would go back again.

Leisure Family

10/10

Exceptional

17 Feb 2025

Francesca

Great property with a peaceful neighborhood full of many things to do. The room was tidy and had black out curtains making it easy to sleep later. The adjourning restaurant had a refreshing breakfast that was included as well as served perfect beers at nighttime.

Leisure Self

10/10

Exceptional

14 Dec 2024

Alun

Wonderful hotel

Great hotel

Friends_and_family Family

10/10

Exceptional

09 Nov 2024

Detlef

Nice room friendly staff great place

Leisure Family

10/10

Exceptional

28 Oct 2024

Caig

Pleasant and helpful staff. Easy access to public transportation.

Leisure Partner

10/10

Exceptional

15 Oct 2024

Ruud

A

6/10

Pleasant

14 Oct 2024

Karen

Located near a beautiful park for walking!

8/10

Excellent

14 Oct 2024

Nancy

Nice hotel

Leisure Friends

10/10

Exceptional

13 Oct 2024

SUE

Perfection

This is a fabulous hotel from the friendly welcome at reception to the comfort of the room. Excellent snacks from the bar in the evening. Having a minibar was a bonus and worth the extra for the beautiful crystal glasses provided. Having a car pass for the garage was also a bonus. The beds are really comfortable with high quality bed linen.

Partner

10/10

Exceptional

29 Sep 2024

Christine

This is a really great hotel where the standards of cleanliness and comfort are very high.
Dinner and lunch were both delicious and there is a good atmosphere in the restaurant and the staff are courteous.
I would stay here again if I visit Haarlem in the future.

Leisure Partner

8/10

Excellent

28 Sep 2024

Lindsay

The hotel is situated just outside the centre of Haarlem 5 minutes walk from the Frans Haals museum. It is very easy to get to be car and parking is very convenient. All you want to see is walkable. As well as restaurant in hotel there is an excellent bistro and a first class Italian within minutes of the hotel. Staff very friendly and most helpful.

Leisure Partner

8/10

Excellent

27 Sep 2024

Gordon

We’ve stayed at The Carleton many times. It is convenient to Schiphol airport by car. Parking is available under ground. The location is ideal for accessing the pedestrian friendly main streets in Haarlem. Breakfast is plentiful, although I miss the raisin buns. However, the carpet needs changing, the rooms need a new coat of paint, lighting in the bedrooms is insufficient especially in the upcoming long winter days. Air conditioning is NON-existent unfortunately, despite advertising that claims it is available. A noisy fan does blow air, but it doesn’t cool the room at all! This is an on-going issue and should be addressed as the days, even in NL become hotter during the summer/late fall days. Opening a window isn’t always an option when it’s hot outside, wet outside and/or noisy outside. Sadly the hotel is looking tired. That said, we will return.

Partner

10/10

Exceptional

25 Sep 2024

Andrew J.

I had an unexpected overnight layover in AMS, and found this hotel online. Easy to get to by bus or by car service from the airport, next to a park in a quiet neighborhood, with a great breakfast. The only drawback is the lack of gym or fitness room, but a walk in the park is quite pleasant. museums and other restaurants nearby too.

Business

10/10

Exceptional

22 Sep 2024

Margaret

Excellent hotel, great location? Excellent amenities and helpful staff.

Leisure Family

8/10

Excellent

22 Sep 2024

Pauls

Old mattresses, definitely need updating

Business

10/10

Exceptional

05 Sep 2024

Jack L

Had a quaint, small town feel, with top notch amenities. Desk clerks did everything possible to help us: directions, bus route, etc. Room temp, mattress and pillow were just right! Highly recommend.

10/10

Exceptional

02 Sep 2024

peter

Stayed here a couple of times and would go again if in Haarlem.

Business_and_leisure Partner

8/10

Excellent

22 Aug 2024

June

2nd time staying here

4/10

Poor

14 Aug 2024

James

Air conditioning was broken days before I booked - no notice of that. Checked in at 9pm and was only told about it AFTER I had checked in. It was too late to change to a different hotel. Didn’t sleep a wink on account of it being so hot in my room.

Very deceitful.

10/10

Exceptional

13 Aug 2024

Joan

Our family of four stayed here for 5 nights and loved it! Very comfortable beds and lots of bathroom counter space. Air conditioner worked very well. Hotel at the edge of the shopping area, so lots of dining options. Train station 25 minute walk, central bus station right around the corner - we took the bus to Amsterdam, then the train back. Front desk staff very helpful. Would absolutely stay again.

Leisure Family

10/10

Exceptional

26 Jul 2024

Thomas C

Excellent hotel

We thoroughly enjoyed our stay at Carlton Square. Our room was nicely furnished and decorated. The hotel is close to restaurants and attractions such as the Frans Hals museum, and a reasonable walk to the Haarlem city center. A great value.

Partner

10/10

Exceptional

26 Jul 2024

Antony

Nicely placed just off the centre but very close to the City Centre. Facilities, staff and food all great.

Leisure Partner

10/10

Exceptional

09 Jul 2024

catherine

It went beyond my expectation.

Leisure Family

10/10

Exceptional

02 Jul 2024

Jonathan

I stayed here at the end of a long trip, tired and feeling unwell. We had a beautiful room with a park view, an exceedingly comfortable bed, free mini bar and a good restaurant. The staff was exceedingly friendly and helpful. It was a great place for rest and recovery and Haarlem is a wonderful small city with lots to enjoy. A real haven after some hard travel.

Leisure Partner

10/10

Exceptional

29 Jun 2024

Brendan

Everything was really pleasant and lovely. Nice staff and comfortable surroundings.

Self

10/10

Exceptional

27 Jun 2024

helena

Especially grateful for garage parking for our very large van. $22.50 for overnight

Leisure Family

10/10

Exceptional

25 Jun 2024

Matthew

Great, quaint place with close walking distance to the train station

10/10

Exceptional

15 Jun 2024

darrelyn

Your hotel is lovely and your staff was very accommodating

Leisure Family

10/10

Exceptional

07 Jun 2024

Stephen

The room was large and clean. The soaking tub was a great luxury. When we complained about the room being cold the staff quickly came up to show us the radiator controls and even brought up a space heater in case we need it. Needless to say we found the staff to be very attentive and gracious. The restaurant was informal but served excellent food that was well presented and prepared. The breakfast buffet is excellent. We will stay there again when we visit Haarlem.

Leisure Partner

10/10

Exceptional

07 Jun 2024

Gail

Beautiful hotel - exceptional staff

10/10

Exceptional

06 Jun 2024

Jerome

Great staff. Quiet area. Small hotel. One thing, deluxe room included all of the minibar, but curiously did not include breakfast. Unusual for Europe.