Bastion Hotel Schiphol Hoofddorp

10/10

Exceptional

27 Jun 2026

Naveed

.

Partner

2/10

Poor

04 Jun 2026

Taushik Das

I have been chasing the Hotel and Expedia group for the refund. I am paying the cost of human error. By mistake I made two bookings with the Hotel and while I completed my stay for one of the bookings, I was charged for one night + taxes for another. I spoke to the hotel staff during my stay and I was told that I need to speak to the mediator (hotel.com) from where I made the booking. This happened back and forth for sometime and then when I post X keeping Expedia Group they started investigating this matter and soon they assured that the refund has been initiated. Now, they again asking me to work with hotel. This has been my experience.

8/10

Excellent

17 May 2026

Ivy

breakfast was good, airport shuttle was very convenient, although

10/10

Exceptional

15 May 2026

Cody

Excellent location if traveling, the breakfast was a lifesaver after travel and long days. The hotel shuttle was timely and convenient and a VERY kind employee helped ensure we got back to our room safely after we got mixed up and went to the wrong location by mistake 10/10 😁

10/10

Exceptional

15 May 2026

David

The staff are amazing! The bar was open until very late. They give you anything you need.

Partner

4/10

Poor

14 May 2026

Wilhelmina

We arrived waited 15 min before we could check was no one on the front desk tried to use the bel no response
The room had no heating we came from 35 Celsius to 10 Celsius the room was 14 Celsius the beds are not great

Partner

10/10

Exceptional

25 Apr 2026

Alfonso David Rojas

Great place to stay

Partner

8/10

Excellent

21 Apr 2026

Ray

Staff were good. In the room the safe wouldn't open. The sink had no plug. The tap was very wobbly and not fitted properly. The coffee machine had 2 pods and sugar but no milk or cream so black coffee was the only option.

Partner

2/10

Poor

17 Apr 2026

Paul

The hotel offers a shuttle. Ours was over 40 minutes late. When we went to get the shuttle from the airport but they gave us the wrong pick up spot. We tried to call them but no one answered. Seriously. 😒 n addition, the table lamps didn’t work in our room nor did the fan/air conditioning. The staff came and looked at it and told us there was nothing they could do. What?!?! We will not be back.

Family_with_children

8/10

Excellent

14 Apr 2026

Michael

Good place to stay near Schiphol.

Partner

8/10

Excellent

11 Apr 2026

Lira

The bathroom was not draining properly, and we saw bugs on the floor.

A microwave will be good in the rooms to warm up food.

Family_with_children

10/10

Exceptional

09 Apr 2026

Michelle

The rooms here are tiny and the location is out of town however if you want a base for exploring this hotel is excellent. There is a shuttle back to the airport or across the street is a direct bus every few minutes to Haarlem or the airport.
The room is well equipped and the staff are helpful. It’s definitely not luxury but it’s very functional. The room is not serviced each day unless you ask but they’re happy to change towels etc on request.

Friends_and_family Friends

8/10

Excellent

08 Apr 2026

Abimbola

The bar was clean and tidy staff were excellent well entertaing and knowledgeable.

Family_with_children

4/10

Poor

04 Apr 2026

Andrea

The shuttle from airport didn't turn up and then the next one drove straight passed the shuttle bus stop so we had to get a taxi. Ended up getting a taxi in the morning as well....

Family

8/10

Excellent

09 Mar 2026

Norman

Unfortunately the internet was not working at the time of my stay, (a problem of the internet provider, not the hotel). The staff, especially Justina and Melissa were really helpful and good company at the bar. Recommended.

Self

10/10

Exceptional

17 Feb 2026

Kevin

The room was spotless and the staff were very polite to me

10/10

Exceptional

06 Feb 2026

Mudasar

Like the location

2/10

Poor

03 Jan 2026

Durwin

Room was bad

10/10

Exceptional

20 Nov 2025

Mununuri

The check in was flawless. The staff member was friendly. The room was spotless.

Business Self

10/10

Exceptional

06 Nov 2025

Jack

Clean room, lovely staff, easy to get to from the airport with the hotel shuttle

Leisure Self

10/10

Exceptional

01 Nov 2025

esther

Had a great and quiet time here. Menah the receptionist was really helpful.

Leisure Self

8/10

Excellent

27 Oct 2025

odette

This is a good place to stay. Beds are soft and confortables. Staff is nice and helpful. Restaurant is good but expensive.

Partner

6/10

Pleasant

11 Oct 2025

Gerrit

What we did NOT like is, there is NO elevator !

Leisure Partner

2/10

Poor

06 Oct 2025

Tim

We stayed for four nights. The reason we chose this hotel is they offered a free shuttle to and from the airport. When traveling, your time is most important because you cannot get it back. The employees at this hotel and at their sister hotel do not understand the importance of not wasting the customer's time. The shuttle was never on time. We always had to wait. Once we waited over an hour at the sister hotel for the shuttle to come pick us up. After the shuttle arrived, the driver was very upset with us that he was going to have to take us to the sister hotel. This occurred during the day and normal working hours, not at night. I would not recommend this hotel to anyone. The keys to the rooms did not open the doors. A lot of customers had to return to the front desk to have their keys redone so they would open their door. the staff never apologized or took responsibility for the error; Some of them even laughed and blamed the mistake on another staff member. All the staff I encountered acted as if I had all the time in the world to spare and that I was there to appease them instead of them appeasing me. They tried to reflect their errors and mistakes onto me. When an error occurred and it was often and not just with me but with others as well, the staff would say it was the customer's fault. The staff acted as if the customer could go behind the counter and correct the staff's mistakes. DON'T BOOK THIS HOTEL. IT IS NOT A GOOD HOTEL .

Leisure Friends

10/10

Exceptional

03 Sep 2025

John

Clean & peaceful. 👍

4/10

Poor

14 Aug 2025

Verified traveler

fridge in one of the rooms was not working, found out after coming back from city with items that need to be in the fridge (cheese/meats etc.,). raised issue with staff before bed, said it will be replaced next day as they cannot do anything anymore since its tool ate. nexdt day still not replaced, raised issue again in the evening, still same response. raised issue in the morning and finall y was replaced, but spent 2/3 nights without any fridge available in the room. also bought 3 rooms, one with 2 beds and 2 with king size beds, but all 3 had separate single beds.

10/10

Exceptional

10 Aug 2025

Sandra

Lovely and clean inside reception and rooms, beds v comfortable

Leisure Friends

10/10

Exceptional

18 Jul 2025

Wesley Ken

Excellent service with the friendliest staff, thanks to Gino and Melissa.

6/10

Pleasant

02 Jun 2025

Youwen

Arriving about 7 PM, I waited for the receptionist for more than 12 minutes and I went to look for her. The room is small and bathroom is too tight.

Family

4/10

Poor

24 Apr 2025

MISS ERNESTA

Staff is friendly. Room are dirty. Dust everywhere, floors are dirty.
Dinner is expensive the meet is not cooked.

Friends_and_family Friends

6/10

Pleasant

13 Apr 2025

Thai

Barhroom was dirty. The safe didn't work.

Leisure Family

6/10

Pleasant

20 Feb 2025

A

Need a car or shuttle service to reach this place. Simple, quiet and clean. Perfect for sleeping. Bedsheets are not tucked into the mattress and move so if you move the sheets come loose.

Business_and_leisure

8/10

Excellent

14 Feb 2025

Ralph

Not a 5 star hotel, but the value is definitely there. Great staff, good food, and clean rooms. I got what i was looking for.

Business Self

8/10

Excellent

24 Jan 2025

Alan

The hotel offers excellent value for money and is conveniently located near Amsterdam South and Haarlem. The staff is friendly and welcoming, although room servicing could be improved in terms of consistency.
The hotel is within walking distance of a beautiful nature park featuring two lakes.

Business_and_leisure Partner

10/10

Exceptional

25 Nov 2024

Mudasar

Friendly staff

Really good service

Business Family

10/10

Exceptional

18 Oct 2024

jamie

Staff are extremely helpful. Even found me a phone charger

Business_and_leisure

6/10

Pleasant

29 Sep 2024

Nikhila

Hotel is decent. However the shuttle service was annoying. On the website they said theres a free shuttle service, but you will need to get off at a bestwestern and transfer to this hotel. Nothing said about reserving. The time table shows around 15mins. We take the first shuttle and get off to transfer, we are waiting about 30 mins, the second shuttle still doesnt show. We go into the best western to ask them. Front desk says she doesnt know might be 30’mins to an hour ( we are only 5 mins away from the hotel..) she says the driver doesnt know. She told another guest that the driver is stubborn so no one knows…. We ended up taken an uber because the whole thing was a waste of time. At the hotel its written you have to make a reservation for the shuttle for the next morning. We ask if this is direct or another transfer situation. He says all the morning shuttles are direct. But it was not. Make sure you call ahead if you want to take the shuttle when you arrive to Amsterdam even thought their website says it continues to run all day/night.

6/10

Pleasant

27 Sep 2024

Aletta

This hotel is just the basics. If that’s what you need, then go for it. Parking spots are too small. Everyone was struggling.

Leisure Family

10/10

Exceptional

10 Sep 2024

Paloma

A quiet and clean hotel. All the receptionists( especially Renata, but also the others) and the housekeepers spoiled us with their amiability. The drivers from the shuttle buses were punctual and very kind. The breakfast was good and variate. Me and my husband spent beautiful moments at this accommodation. We definitely come back in the future at this charming hotel.

Partner

8/10

Excellent

01 Sep 2024

Robert

Great hotel close to the airport

The hotel was a bit hard to find because the driveway is kind of hidden behind bushes. The hotel is relatively modern, has 2 levels and has a great restaurant and bar attached. The breakfast buffet is amazing and worth the extra money. Check in was fast and easy and the room was on the ground floor as I requested. The bed was very comfortable. You have to insert your key into a receptacle to turn the power on in the room.

Self

8/10

Excellent

24 Jul 2024

Tamsin

Satisfactory visit - would recommend.

6/10

Pleasant

22 Jun 2024

Siah

The staff on duty was helpful with everything. The room was so tiny, the hotel is located in a dark corner, almost solitary.

Leisure Friends

2/10

Poor

29 Apr 2024

Janice

The corridor dirty had not been vacuumed. Tried to have dinner in restaurant, they did not communicate that they did not receive food order, the service was shocking. Waited long time to even get a drink, eventually managed to place our food order, told no potato or chips, we then agreed on salad replacement. After about 1 & half hours managed to get our chicken wings started which was over cooked and dry. Waited so long for our mains only to eventually after 3 hours in restaurant be told they have no food on main menu only soup. Have just never experienced anything so poor, Words cannot describe the horror experience. After 4 hours in restaurant managed to only have 3 dried chicken wings & bowl of soup with roll. If they communicated from the start they did not have food we could have gone somewhere else at 18.00, but 22.00 too late as had no transport to try get somewhere else to get food. Service and communication was shocking. Worst hotel experience ever, unfortunately cannot recommend them to anyone

Leisure Friends

8/10

Excellent

28 Apr 2024

jaime

We were overall comfortable here. It was fine for a 1 night stay.

Leisure Partner

8/10

Excellent

04 Apr 2024

Jeremy

Easy check in, responsive staff, handy location. Sometimes hard to sleep at night due to noise from other patrons. Hotel has a bar which is open till 1am, so you get guests noisily heading to their rooms late at night, also the fire doors in the corridor close very noisily.

Leisure

10/10

Exceptional

11 Feb 2024

Ridvan Behnan

Everything was okay...

Leisure Self

8/10

Excellent

21 Jan 2024

Robert

Convenient to airport, inexpensive

An overnight stay caused by a cancelled flight. The Bastion was close and a very good price for what it offers. The service was superior because the shuttle driver drove us to the sister hotel (there are two Bastions) as a favor, going off of his route.

Partner

4/10

Poor

31 Dec 2023

Joseph

Not good for couples as they only do single beds also right next to a fire station. About an hour transport to central

Leisure Partner

10/10

Exceptional

28 Dec 2023

Lovindu

The staff and Hotel facilities were splendid. One small downside was the sounds in the corridor can be heard from the room even when it is locked.

Leisure Partner

8/10

Excellent

10 Dec 2023

Verified traveler

Great airport shuttle every 5-15 mins. Property itself could use some renovation but the shuttle service is very reliable.

Business_and_leisure Friends

10/10

Exceptional

23 Nov 2023

Rose Ann

Clean compact modern rooms.

Leisure Partner

10/10

Exceptional

10 Oct 2023

Jason

Very friendly staff, nice lobby and bar.

Leisure Friends

8/10

Excellent

09 Oct 2023

S

Clean b&b

Clean rooms combined with a good continental breakfast

Friends_and_family Friends

8/10

Excellent

06 Oct 2023

Allen

We stayed at the Bastion prior to our flight from Schipol. The room was nice and the location felt almost rural. It was very relaxing and the breakfast buffet was good.

Partner

6/10

Pleasant

20 Sep 2023

Ashish

Safe, quiet, clean and friendly staff.

The room, however, had a safe that was jammed and could not work. The hotel should have a direct transfer from the airport instead of having to change at the other Bastion hotel.

Leisure Self

10/10

Exceptional

16 Sep 2023

Alison

Trip to Amsterdam

The service and staff were very friendly. Attentive and were able to transport us everyone we asked. Very nice food. And great personalities :)

Friends_and_family Friends

4/10

Poor

26 Aug 2023

Henriette

The room was so small the badroom the door to take a douch was lose badroom toilet space so small
And paying soo much.
This never again.
In october I stay in Bastion Best Western I love it.

Leisure Partner

6/10

Pleasant

10 Jun 2023

Gary

Expensive and breakfast was too basic

6/10

Pleasant

21 May 2023

Maher

It was ok for a short stay near Amsterdam, parking lots were always available, overall the cleanliness could be improved

6/10

Pleasant

03 May 2023

Elly

The shower was way too small
If you dropped your soap you coundnt bend down to pick it up

Leisure Partner

6/10

Pleasant

24 Apr 2023

Lily

The bathroom door is translucent so you can see everything that the person inside is doing - no privacy at all! This is the same at every Bastion Hotel. There was a nespresso machine but only 2 capsules provided. Airport shuttle was very unreliable. We waited 45 min (9:00-9:45am) for the shuttle to turn up. Good size car park. It was an ok stay.

Leisure Partner

2/10

Poor

23 Apr 2023

Chris

Small room beds and bathroom. Hair found on sheets. Not a good value for what was there

6/10

Pleasant

11 Dec 2022

Ogwa

The property was,ok just nothing unique about it. No personal touch. The guycwe met at thecreceptìn was a bit mean

Leisure Friends

10/10

Exceptional

22 Nov 2022

Smaranda

Clean, modern look, restaurant, convenient shuttle to the airport.

Leisure Self

8/10

Excellent

18 Oct 2022

Faris

Good customer service
Shuttle to airport was very good
Clean and tidy airport hotel

Leisure Self

4/10

Poor

21 Sep 2022

sangaren

remaining away with this hotel

Very unpleasant stay. The room was not clean at all. The bathroom is dark and no bath towels and other basics facilities. When I complain with the guy about the dust in the room , he just said that same has been cleaned in morning and nothing can be done. It’s do not seem to be very secured. A lady was complaining at the reception on Sunday that someone entered her room at night. This is not a recommended hotel at all.

Self

6/10

Pleasant

20 Aug 2022

rajat

Bathrooms are too small, there is no double bed just 2 single beds.

Leisure Family_with_children

4/10

Poor

29 Jul 2022

suzan

No lights in the bathroom very little light
Noisy
The hall to the rooms smells very bad

Leisure Family

10/10

Exceptional

25 Jul 2022

Bethany

Just what we needed

Exactly what we needed for a couple of nights away. Clean, well kept and great location.

Partner

2/10

Poor

25 Jul 2022

Thomas

Very disappointing with the hotel the rooms too much dust transportation I even have to pay for my own taxi from the hotel to the airport will not recommend to anyone with kids very poor service 😢

Leisure Family_with_children

10/10

Exceptional

27 Jun 2022

Leonard

Excellent hotel. Would stay again.

Leisure Self

8/10

Excellent

19 Jun 2022

Alexey

I like everything

6/10

Pleasant

09 Dec 2021

Joel

The property location was nice, there was little to no hospitality

Leisure Family

8/10

Excellent

07 Sep 2021

Xavier

Dinner service on Sunday 6th unprofessional

Business

8/10

Excellent

22 Sep 2020

Vivek

Good place for a night stay!

Partner

8/10

Excellent

03 Sep 2020

Zeljko

For that price hotel is more then good. Hotel's terrace for smoking, clean and comfort rooms, welcome drink, very kind staff, free parking ...

Business

8/10

Excellent

29 Feb 2020

Nathan

I stayed for an enforced stop over due to weather and cancelled flight, only there for 3 hours sleep and the shower was luke warm. The staff were great even dealing with a grumpy and tired customer. I left some stuff at the hotel and they were very efficient and willing to send it home.

Business Self

10/10

Exceptional

13 Feb 2020

Verified traveler

Danni and Sabrina awesome staff! See you soon in March

Business Self

6/10

Pleasant

05 Feb 2020

Verified traveler

Sink and shower are poorly designed and inconvenient.
No elevator though it is sold as airport hotel.

Business Self

10/10

Exceptional

07 Nov 2019

Marcus

Awesome!

The hotel is well located, very close to the airport assures a no hassle 10 minute trip to the airport. With a great restaurant, clean rooms and a very accommodating and attentive staff , I can highly recommend this hotel, as I will surely return!

2/10

Poor

21 Oct 2019

Verified traveler

Dark, dated, dinjy, isolated and not actually in Amsterdam as advertised! Every taxi driver told us this hotel is not actually Amsterdam which is why it cost us €70 every time to get to central amsterdam!

Leisure Friends

10/10

Exceptional

20 Oct 2019

Verified traveler

Nice hotel with friendly staff. Nespresso coffee machine in the room was a nice touch.

Friends_and_family Family

8/10

Excellent

30 Sep 2019

Verified traveler

Overall it was a great place to stay. The rooms were excellent for the price. My only quibble was ghat some maintenance needed to be done (door handles hanging off) and more regular vacuuming (very muddy stairs for 2 days). The staff were beyond excellent, very good indeed.

Leisure Self

6/10

Pleasant

19 Sep 2019

Lucio

The location and smell of sigarettes in the halls.

Business_and_leisure Friends

10/10

Exceptional

09 Aug 2019

Verified traveler

People were so ki and friendly.

Leisure Self

10/10

Exceptional

08 Jul 2019

Verified traveler

Rooms decent. Hotel charming enough. Although the Breakfast was limited, I quite enjoyed it nonetheless.

I didn’t like that breakfast was only until 9am on weekdays, though it did get me out of bed early. Room was mostly clean but tv remote and telephone needed a clean.

Friends_and_family Friends

6/10

Pleasant

01 Jun 2019

Y

Despite of the fact that it functions as an airport hotel, there is no elevator at this hotel. Also sink is badly designed that is simply dysfunctional. I like this hotel chain, but this specific location is not my favorite.

Business Self

10/10

Exceptional

18 May 2019

Verified traveler

Friendly staff and a comfortable atmosphere. The staff were welcoming and the room was clean and comfortable.

Leisure Friends

4/10

Poor

18 May 2019

Patricia

QUIET PLEASE TRYING TO SLEEP

Location isn't great for public transport but there are buses just have a bit of a walk to get it. BAD points and sadly for me the reason I won't stay again is I'm afraid I like my sleep, especially when booking a airport hotel which usually as most do I'm sure, means I have an early am flight.
All we heard all night was banging doors in the corridor as people were letting the spring doors slam shut instead of closing them quietly (which I did after going to the restaurant for milk, is this not obvious and respectful). You can hear everyone walking past your door which I've had had in a hotel before. Sorry bestwestern/bastion hotels I have stayed in quite a few of your hotels in UK and holland regularly but Bastion hotel schiphol airport hoofddorp NOT EVER

Partner

2/10

Poor

14 May 2019

Verified traveler

The bathroom was too small. You can’t wash your face so small, terrible

Leisure

8/10

Excellent

14 May 2019

Chris

😎

Rooms were nice, food from their kitchen was good, service short and sweet straight to the point. I like that, don’t have to make small talk or stand around for ages.
Location was a bit out of central amsterdam but 2 free shuttles and the train was easy enough to get there and back.

Partner

8/10

Excellent

12 Apr 2019

Marjo

Enjoyed for 1 night

Nice small hotel, clean, good enough for a 1 night stay. Have to take 2 shuttles from Schiphol Airport but they are very well coordinated, as you arrive, the next shuttle is waiting right there. I had 2 single beds but very comfortable, coffeemaker and fridge in room, alse free 2 bottles of water. Didn’t eat at the hotel so I wouldn’t know about the food, but breakfast sure smelled good. I don’t think this is a hotel where you wanna stay for a length of time, since it’s kinda isolated near an industrial park. Free secured wifi in room.

Family

8/10

Excellent

05 Jan 2019

wojciech

Satisfactory

Short stay on the way to Amsterdam. Average standard hotel accommodations.

Partner

8/10

Excellent

03 Jan 2019

wojciech

Trip to Amsterdam

Stopover

Partner

6/10

Pleasant

29 Dec 2018

Verified traveler

This place is cheap and cheerful. Very soft beds, shuttle service to the airport was good

8/10

Excellent

14 Nov 2018

Michael

Handy for the airport and Amsterdam.

Quick check in and pleasant room - just like the photo. Bathroom small but adequate. A small fridge is a bonus. Only problem was the coffee maker- couldn’t get it to work.

10/10

Exceptional

09 Nov 2018

Neil

I booked this hotel at last minute
Staff lovely and polite.complimentary water and toiletries

4/10

Poor

30 Oct 2018

Nico

It is okay to stay here if you need to be close to the airport and don't want to pay too much. Don't expect anything more than this and stick to one night.

8/10

Excellent

27 Oct 2018

Verified traveler

Nice hotel for a quick overnight. Close to airport. Friendly staff. Free airport shuttle.

8/10

Excellent

12 Oct 2018

Boskat

Room oke, bathroom very small. Breakfast oke the chocolat pickels are old and have a white colour.