Novotel Amsterdam Schiphol Airport

Netherlands , Amsterdam and vicinity
HOOFDDORP, Taurusavenue 12
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100 reviews shown

2/10

Poor

09 Mar 2026

Daniele

One of the worst experiences I have ever had. Due to the global situation and the closure of several airports, my family was unable to reach Amsterdam, yet the hotel still refused to reschedule my stay. Completely unbelievable and extremely disappointing

10/10

Exceptional

07 Mar 2026

Lauren

Very neat, unique stay. I was thankful they had a bar and restaurant. Everything was clean and tidy.

Self

10/10

Exceptional

23 Feb 2026

Michal

Short walk from Hoofddorp station. Quick check in and check out. Clean room. Good amenities.

Self

10/10

Exceptional

13 Feb 2026

Irina

Clean and modern room. Friendly staff.
Access to CNN international on the TV would have been great.

Business Self

8/10

Excellent

09 Jan 2026

Steve

Room was clean and very nice.
Staff was amazing and helpful.
Only issue was being called at 23:30 and woken up because someone ordered food and the name looked similar to mine. I was then awake for several hours

4/10

Poor

07 Jan 2026

Samantha

I couldn’t check in at the time stated so had to sit waiting around and when I could only one room was ready. One day we thought we would eat our evening meal at the hotel to be told that everything we had wanted to order they didn’t have because of cancelled flights this even included a bowl of rice, surely they should be enough food in case everyone wanted to eat at the hotel that was stopping there.

Leisure Family

10/10

Exceptional

03 Jan 2026

Hans

Great hotel with friendly staff and nice breakfast buffet.

8/10

Excellent

01 Jan 2026

Simon

The location is prominent. The car parking is at the next door. The hotel provide 15% discount on the parking costs. The staffs were friendly, plenty of breakfast options and sufficient number of tables available for breakfast, so no waiting time. The room is not perfectly clean - there were dusts on the coffee machine shelf and on the floor. The hotel description says about sofa bed which is not true - it is just a bed and it is not sofa. I've booked for 2 children and therefore 2 single cots were provided. Those beds couldn't be folded and it was occupying much space of the room. The queen size bed was comfortable. The temperature in the room was good and could be adjusted well. The Novotel Amsterdam Schiphol Airport doesn't maintain the same quality was other Novotel across The Netherlands. The quality is somewhere between Ibis and Novotel and not real Novotel chain. But still our family had comfortable stay.

Family_with_children

10/10

Exceptional

29 Dec 2025

Svetlana

Our stay was great. Great location, delicious food, friendly and helpful staff.

Leisure Family

10/10

Exceptional

23 Dec 2025

Osnat

Yes it was clean and the staff was amazing and helpful in everything we needed

Leisure Family

10/10

Exceptional

23 Dec 2025

Vinay

Staff was a little slow but helped with early checkin. Room was ready and clean. Breakfast was late-ish.. started at 630 though people were waiting from 6am and being an airport hotel where people tend to leave early, highly imperative that the hotel starts breakfast early or provided packed breakfast for short-of-time people. No shuttle service. Train station & bus stop is about a short 5-min walk away.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Boby Kaleeckal

Self

10/10

Exceptional

16 Dec 2025

Hugh

Great welcome by the reception team.

Business

10/10

Exceptional

07 Dec 2025

Jad

Everything was great! I would definitely come back again

Business_and_leisure Friends

8/10

Excellent

04 Dec 2025

Roberto

Air conditioner temperature limited to 17 C Celsius

Leisure

10/10

Exceptional

29 Nov 2025

James

Great staff and location

8/10

Excellent

23 Nov 2025

Rose

Clean and spacious room

10/10

Exceptional

23 Nov 2025

Najla

Clean room easy access

Business_and_leisure Friends

10/10

Exceptional

13 Nov 2025

Sarah

A very pleasant and comfortable 2 night stay here. So handy to the airport, even with two bags to navigate with. The train stops just meters away and it’s a very short walk.
All the staff were super friendly throughout my whole stay. I will definitely be staying here again in my next trip to Amsterdam!

Business

10/10

Exceptional

12 Nov 2025

Donna

staff was very tuned into our needs. Restaurant was very nice. We didn't receive our wake up call, and the front desk called a cab for us which we greatly appreciated.

Leisure Family

4/10

Poor

06 Nov 2025

Esteban Alejandro

A mouse was running in the restaurant

10/10

Exceptional

06 Nov 2025

Dina

Our stay in Novotel Amsterdam

Leisure Friends

10/10

Exceptional

03 Nov 2025

Kehinde

Excellent

8/10

Excellent

28 Oct 2025

G. Linda

The bed was comfortable

Leisure Partner

10/10

Exceptional

28 Oct 2025

Yukary

Clean elm amazing staff and loved it all. I would return

Leisure Family_with_children

10/10

Exceptional

25 Oct 2025

Carla

Clean Room. Quick room service. Friendly staff

Business_and_leisure Family_with_children

6/10

Pleasant

11 Oct 2025

AJAY

The front of office was not very responsive and a bit rude

Business Partner

10/10

Exceptional

01 Oct 2025

Thomas Edward

Good location for access to the airport by train

10/10

Exceptional

01 Oct 2025

Fahima

Would recommend!!

Located right next to hoofdorp station. Lovely hotel and friendly staff. I would recommend here.

Partner

10/10

Exceptional

30 Sep 2025

Peter

Very clean and modern, if a bit spartan. Very close to train station and hence Schiphol. Mattress a bit firm for my taste. Restaurant good food, reasonable price.

Leisure Partner

2/10

Poor

22 Sep 2025

J.R. UBEJD

A trainwreck - had to ask for towels three times before finally getting them. Half of the channels on the TV didnt work and it takes like 5 seconds to flip from one channel to the next. Internet didn't work AT ALL. They claied they had some issues but fixed them, yet they tried themselves and it didnt work - no apology, nothing. Moved me to the room on the 2nd floor where the internet was still very weak but at least present. From the checkin to the time i was finally in the second floor room (which was of very poor quality from the room I was actually first assigned 9 floors higher - they lied that it was the same configuration) it was well over an hour. The room was tired - black mold in the shower, and some sort of debris on the couch - apparently not cleaned. Overall - one of the worst offerrings through Hotels.com I've ever experienced.

Business

6/10

Pleasant

22 Sep 2025

Amy

Very convenient to get to airport with regular trains. Lobby areas very nice. Some rooms a bit tired looking but perfect for a business hotel. If your flight arrives late best to eat at the airport first, as restaurants close to hotel are closed by 10pm

Leisure Partner

10/10

Exceptional

21 Sep 2025

Kimberly

We appreciated the close walking dustance to train station

Leisure Family

10/10

Exceptional

21 Sep 2025

Martha

Clean tidy and comfortable.
The only downsidewas outside the hotel front door where all the smokers were standing and we had to walk through all the smoke and discarded cigarette butts . Very odd putting and made the place dirty. The staff and premis inside are very nice.

Leisure Family

6/10

Pleasant

21 Sep 2025

Sheila

Wedding stay

The hotel is very modern and well maintained and the staff very helpful and friendly. The room included a coffee machine with pods however, I like tea and there was only one sachet of English breakfast tea and no milk available at all (despite there being a functioning fridge in the room) and none available on request. Breakfast included cereals but none appeared to be a healthy high fibre option and I couldn't find any bread for the toaster other than white.... I am vegetarian and travel a lot in my work, I have come to expect there to be veggie options in the hot-breakfast selection but there were none here. I stayed to attend a family wedding and must add that the food provided was excellent (vegetarian) and the service second to none.

Friends_and_family Family

8/10

Excellent

08 Sep 2025

EUGENE LOUIS

Property modern and new. Staff responsive and kind. The location of the hotel is one train stop away from the AMS airport but if making many trips to the city center will quickly become expensive and time consuming. Room was quiet, had a lovely rain shower, and fancy in-room coffee machine. I felt the room could be cleaner because a towel was stained and hair was on the sofa. I would definitely stay again if location near the airport were a priority.

Leisure

10/10

Exceptional

08 Sep 2025

Kemal

it was like we expected. worth the price. easy to access. near to P+R autopark. Also has discount coupon.

Leisure Family

10/10

Exceptional

07 Sep 2025

Suresh

Great Business Class Hotel

clean room snd good breakfast , Good Business Class Hotel

Business

10/10

Exceptional

05 Sep 2025

Lee

Business

10/10

Exceptional

05 Sep 2025

Tasmin

Such an amazing hotel with great amenities. The breakfast area was our favorite so pretty.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Maristela

Amazing location! Stayed for 7 days . Loved the hotel , only

10/10

Exceptional

22 Aug 2025

Aileen

Location is great. Easy walk to the train station and bus stops. Very quiet and safe neighborhood. I traveled solo and 2 days of my stay i was out really late and no problem. There is a restaurant in the hotel but I didn’t try it.

Leisure Self

10/10

Exceptional

22 Aug 2025

Kamrul Hasan

Everything is good. Clean room, close to airport. Staff are very helpful

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

MAUREEN

It’s close to the Hoofddorp station so you can go to town at your convenience.
The staff are friendly and very helpful.
Breakfast is classy and demure.
I totally loved this place 👌💕

Leisure Family_with_children

8/10

Excellent

20 Aug 2025

Shahid Mahmood

Parking is attached to hotel but we were told it’s private parking and the charges were way too high €18/ day the hotl should subsidize it yo max €10 as its not near any walkable to shopping nor the airport as its 7 kilometers away from Schiphol airport Amsterdam Central is also far.

Family_with_children

10/10

Exceptional

19 Aug 2025

Gillian

Lovely property easy to get to and very clean spacious rooms

Leisure Family

8/10

Excellent

11 Aug 2025

Syed Hassan

Near train station

10/10

Exceptional

09 Aug 2025

Joanne

Convenient hotel

Nice hotel just minutes from Schipol

Partner

8/10

Excellent

07 Aug 2025

Sherri

Beautiful hotel however bad timing due the adult event happening at the hotel - made for it not being a family friendly place

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Shimangus

The parking entry and exit are too narrow

6/10

Pleasant

05 Aug 2025

Verified traveler

Service could improve

The hotel is clean, modern, and very comfortable — more American-style than typical European hotels. The rooms and beds are spacious and well-appointed, making for a pleasant and restful stay. It’s also conveniently located, especially for those needing access to the airport. However, the service was seriously lacking. There were long lineups at reception at all times of day, with only one or two staff members trying to manage the entire front desk. My room was missing basic toiletries like soap and conditioner, and to make things worse, the phone in the room didn’t work, so I had to go down in person to request them. After waiting in a long line, the receptionist assured me someone would bring them up. An hour later, nothing. I went back down, skipped the line, and she said they were really busy but would call again. No one ever came. Completely unacceptable for a hotel in this category. The ladies at reception were nice once you got to them but it took too long. Also, the bar took way too long to serve a couple of drinks that we wanted to take to our room.

Check-in and check-out also took far too long due to understaffing. Lastly, while the hotel advertises itself as an “airport hotel,” there is no shuttle. Instead, you have to take a 5-minute train ride followed by a 5-minute walk — not terrible, but still misleading, especially since the train requires a paid ticket and isn’t ideal for travelers with heavy luggage or tight schedules.

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Claudio

10/10

Exceptional

03 Aug 2025

EMEKA

Excellent

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Verified traveler

Location is great to commute into Amsterdam. Close to airport. We ate in Restaurant which was amazing - great variety and good kids meal options.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Saud

Excellent Service, perfect location to get into central Amsterdam! Would highly recommend and will prefer to stay here again for future trips!

8/10

Excellent

27 Jul 2025

Li-en

Family

10/10

Exceptional

19 Jul 2025

simon

Classy Hotel so near Schipol

Classy Hotel in a very convenient location to Schipol. Train is very simple to the airport or to Centraal Station in Amsterdam. there's a bus next to train if you need a 5am bus as train wasn't till 542. 4 min to airport 15 to Amsterdam. Room was spotless loads coffee tea in the room. Nice bathroom good shower. Really clean. Restaurant serves a nice dinner if you don't want to eat out. Credit to check in staff she got mean the room early as we had traveled 9 hours. recommend highly

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Marinés

Super experience

10/10

Exceptional

06 Jul 2025

Brenda

Novotel has never disappointed us, it doesn’t matter if we were in Yangon or this one in Amsterdam. Keep it up!

Leisure Family

2/10

Poor

01 Jul 2025

Manoj

I recently stayed at this hotel for four nights, and it was, without question, one of the worst experiences I’ve ever had at a so-called premium property. The service—or complete lack thereof—was nothing short of appalling.

From the very beginning, it was clear that guest comfort and hospitality were not priorities for the staff. Despite daily requests, my room was never cleaned. Every evening, I would return to find the room in the exact same condition: trash piling up, no clean towels, bed unmade, and linens unchanged. When I complained to the front desk, the excuse was always the same: “There was a ‘Do Not Disturb’ sign on the door.” This was a blatant lie. There wasn’t even a DND sign in the room to begin with.

To make matters worse, when I requested cleaning upon returning to the hotel in the evenings, I was told by the reception staff that it was their eating time and someone might come later. Let that sink in—staff deliberately prioritizing their break over a paying guest’s basic needs. This is not just negligent—it’s disrespectful. It felt like they went out of their way to inconvenience guests, or worse, simply didn’t care at all.

This kind of treatment is completely unacceptable at any hotel, let alone one that charges premium rates and pretends to be a luxury establishment. The indifference shown by the staff, the lack of accountability, and the outright refusal to provide basic services show a deeply flawed operation with no regard for its guests.

Business Partner

8/10

Excellent

01 Jul 2025

Maja

Good option for early flight in the morning.

Leisure Family

10/10

Exceptional

30 Jun 2025

Robert

great hotel but rez problem

the room and hotel were awesome - Hotel.com did great - but for 30 min the desk could not find my reservation -

Partner

10/10

Exceptional

29 Jun 2025

Ishani Pinakin

Good location. Nice hotel

Partner

8/10

Excellent

29 Jun 2025

siwon

Need to more cleaning.

10/10

Exceptional

21 Jun 2025

Scott

Thanks

Overall no issues. Clean and such.
Nice rooms.
So close to hoofdorp station

Friends_and_family Friends

10/10

Exceptional

21 Jun 2025

Haridas

Very clean and comfortable rooms. Extremely quiet even though it’s close to the airport. Excellent breakfast, which you can enjoy in a very pleasant ambiance. One of the reasons I chose this hotel was the proximity to the train station. 4 mins walks to the nearest Hoofddorp station takes you anywhere you want to go.

Leisure Family

8/10

Excellent

13 Jun 2025

Nice, wish they had more option for dinning

Leisure Partner

10/10

Exceptional

11 Jun 2025

Nicola

this is a great hotel with excellent breakfast and good location for commuting between airport and local offices or walking to train station to go into town

Business Self

10/10

Exceptional

09 Jun 2025

roger

Excellent staff
Martina at reception, best most helpful person on this trip, she deserves recognition for being very friendly and helpful. *10/10*
Serving staff were all so excellent and helped make our stay wonderful and relaxing/worry free.
Congratulation on having such excellent staff.
Roger and Joy

Leisure Family

10/10

Exceptional

07 Jun 2025

tanya

Great family room

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

William

Great location, just steps from the Sprinter train to AMS Schiphol Airport. Clean, comfortable and quiet, this hotel was perfect for our pre and post cruise Amsterdam stays.

Leisure

10/10

Exceptional

01 Jun 2025

Robyn

Great!

10/10

Exceptional

26 May 2025

Ravichandran

Good

Leisure Family_with_children

10/10

Exceptional

24 May 2025

Mary

An excellent overnight stop

A very nice Hotel in a handy location. Room service dinner was excellent. Only 250m from the train station which was one stop from the airport train station

Friends_and_family Family

2/10

Poor

22 May 2025

Miladis

Irresponsable

Terrible over sold no room for us

Partner

6/10

Pleasant

11 May 2025

Ian

This was my second time coming back to this hotel. I came back for rhe breakfast as my last trip here 2 years ago. It was amazing cooked to order it was magic. But sadly it has changed. Still good but no where near as good as it was before.

Leisure Family

10/10

Exceptional

11 May 2025

William

Perfect pre-cruise hotel. Modern, conveniently located near Splinter station and quiet. Very friendly staff and exceptional hospitality.

Leisure Family

10/10

Exceptional

07 May 2025

Nicole

The property was in an area not covered by the Amsterdam public transport pass.

Leisure Partner

10/10

Exceptional

05 May 2025

Ryan

Great location near the train station.
Fantastic staff so hopeful very clean.
Would definitely stay again. 5 min car journey to the hotel. Best to get a train from the airport to hotel it’s only £4. Overall lovely place.

Leisure Partner

10/10

Exceptional

04 May 2025

Reynold

convenient location going to and from Schipol as well as Amsterdam Central

Leisure Self

10/10

Exceptional

04 May 2025

Sushil

Stayed for one night. Nice hotel in convenient location. Breakfast has a vast spread and quite good.

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

Hiniksha

Nice place

Leisure Family_with_children

10/10

Exceptional

26 Apr 2025

Frank

New

Leisure Family

10/10

Exceptional

25 Apr 2025

Carlos

Excellent hotel. Very convenient location, amazing staff and great restaurant.

Leisure Family

10/10

Exceptional

24 Apr 2025

Elham

We had a great stay at Novotel Amsterdam Schiphol Airport. The hotel was clean, modern, and well-maintained. The staff were friendly, professional, and always happy to help with any requests.

Leisure Family

8/10

Excellent

21 Apr 2025

Jiao

Excellent location with a short walking distance from train station.
Good overall but couple of small issues:
1. The bathroom doors are magnetic, which means that they are stylish and convenient, but on the other side, noisy specially at night.
2. Bed sheets are flat rather than fitted. The size of the sheet is too small to completely cover the mattress underneath which makes the bed a little uncomfortable to sleep on.
3. We had to repeat our room number a few times at the entry to breakfast bar. The staff was neither polite nor patient. In fact she was rude. Surprised to see such unprofessional behaviour at a 4-star hotel.

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Agata

Like it the food, stuff, and services.

Leisure Family_with_children

8/10

Excellent

17 Apr 2025

Eric

Hotel facilities were excellent and very close to train station one stop from airport, which was a big plus for us. Staff were helpful and room generally comfortable. Minor problems were (a) the floor in our room was never vacuumed (dirt/pebbles on floor stayed there for 3 days), and (b) we added the breakfast option when checking in but this was never (initially) recognized by the person screening people entering the restaurant, because two parts of the hotel's information system weren't communicating.

Leisure Family

10/10

Exceptional

16 Apr 2025

Verified traveler

Amazing stay. Parking fee could be reduced a bit more for guests. Delicious breakfast

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Kimberly

Beautiful hotel and lobby, nice staff. Very convenient to airport and train to downtown.

Leisure Family

8/10

Excellent

15 Apr 2025

Mai Lyn

Leisure Family

8/10

Excellent

11 Apr 2025

Julissa

Nice place

10/10

Exceptional

01 Apr 2025

Brieanna

Solo spring break trip!

Enjoyed my stay here. Check in process was easy and the front desk employee was very friendly.

Self

10/10

Exceptional

31 Mar 2025

Shaily

Lovely stay at Novotel, wonderful connectivity using sprinter trains buses

Leisure Family_with_children

10/10

Exceptional

29 Mar 2025

Safe and clean but not a lot of cafes nearby.

Leisure Family

10/10

Exceptional

22 Mar 2025

Regina

Ended up in Amsterdam after flight diverted because of Heathrow Airport closing. A clean, quiet, pleasant place to stay to relax until early flight out next day. Staff was friendly and welcoming.

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

Wei

Nice hotel

Leisure Family

10/10

Exceptional

19 Mar 2025

Sarah

I cannot rate this hotel enough its so easy to get to from the airport and so close to get public transport. Breakfast was good. We had a steak at evening meal and it was one of the best steaks we've had. Lovely friendly staff.

Leisure Partner

10/10

Exceptional

16 Mar 2025

Kimberly

The hotel was super clean and right by the train station. The beds were comfortable.

Leisure

10/10

Exceptional

10 Feb 2025

Selina

Amazing customer service, delicious food, and very quiet, comfy rooms.