Name: Novotel Amsterdam Schiphol Airport
Address: Taurusavenue 12, Hoofddorp, 2132 LS, NL

8/10

Excellent

04 Aug 2026

Albert

Almost good, sofa bed was made up but not needed it, rather had a sofa to sit on. I was traveling alone.

10/10

Exceptional

04 Aug 2026

edward

Great place to stay near airport. Easy walk to train to Amsterdam. Good restaurant

10/10

Exceptional

04 Aug 2026

Nathan

Good

10/10

Exceptional

03 Aug 2026

Umer

Highly Recommended
Smooth check-in, Easy Acessible Parking, Clean Rooms and Healthy Breakfast

Staff was quite helpful and especially Tariq who went above and beyond his duty to offer what was required.

Will definitely stay agan and this hotel is my priority for a stay in Amsterdam.

10/10

Exceptional

02 Aug 2026

Ke

really nice hotel. I would stay in it next time.

10/10

Exceptional

31 Jul 2026

Jayant

enjoyed the stay

10/10

Exceptional

29 Jul 2026

Mana

Best place to stay in Amsterdam

10/10

Exceptional

19 Jul 2026

Gordon

I stayed here for a holiday to Amsterdam. It’s a great base. The hotel is very modern and convenient for travel around the Netherlands.

Family_with_children

10/10

Exceptional

19 Jul 2026

Benito

Great staff, clean room, area was well kept and close to train station. Highly recommended for anyone traveling into Amsterdam and need a great hotel to stay in. Breakfast was also good and had a variety of food.

Partner

10/10

Exceptional

17 Jul 2026

VENUS

Affordable and good location hotel.

Family_with_children

10/10

Exceptional

16 Jul 2026

Nadine

Great experience: clean, comfortable room, good breakfast, friendly staff, excellent location. Novotel had a nice vibe.

Self

10/10

Exceptional

12 Jul 2026

Dieter

The hotel was great for our road trip.

Family_with_children

8/10

Excellent

10 Jul 2026

Muhammad Jamil

this is nice hotel, but we have mostly experienced line up at the front desk which at times becomes unnecessary waiting when the same can be done in a better way.

Family

8/10

Excellent

07 Jul 2026

Rob

Great location for the train station for airport. Great amenities- like tv with World Cup games playing, foosball, kids play area, restaurant. Check in line was long. Staff was friendly

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Ahmad

The room was clean and well maintained. Overall, it was comfortable. The staff were mostly very friendly, especially during the day. Breakfast was okay.

Family_with_children

10/10

Exceptional

30 Jun 2026

Anni

We enjoyed our room.

10/10

Exceptional

19 Jun 2026

Raymond

Only stayed one night but it was close to transport, easy access to airport and city centre. Well maintained. Room, facilities and breakfast were very good

Partner

2/10

Poor

18 Jun 2026

Zhixin

I had a very disappointing experience with Novotel Amsterdam Schiphol Airport.

I made a reservation through Expedia on June 9, 2026, for one night 6/15 for two guests and paid in full well in advance. When we arrived at approximately 2:00 PM after our flight, the front desk checked our passports and asked us to return at 3:00 PM for check-in.

When we returned at 3:00 PM, we were informed that the hotel was overbooked and that our room was no longer available. Despite having a confirmed and fully prepaid reservation, we were told that we would need to stay at a different nearby hotel.

The replacement accommodation was clearly inferior to what we had booked. Our original reservation was for a 24-square-meter room with breakfast for two people. The replacement hotel provided a standard 19-square-meter room and no breakfast.

To make matters worse, the hotel initially expected us to arrange and pay for our own taxi to the alternate hotel, even though the relocation was caused entirely by their overbooking. Only after I repeatedly insisted that the hotel should bear the cost did they finally agree to pay for the taxi.

I was also disappointed by the attitude of the front desk employee handling the situation. When I raised concerns about the additional costs and the downgrade, he responded in a dismissive and unfriendly manner. Rather than showing empathy or taking responsibility for the hotel's mistake, he made an already stressful situation even more unpleasant.

Family

10/10

Exceptional

17 Jun 2026

LeVincent

It was good. My only complaint is that I didn't get a check out receipt.

2/10

Poor

09 Jun 2026

Verified traveler

Disrespectful staff

Family_with_children

4/10

Poor

08 Jun 2026

Karen Ann

The fridge in the room did not work but the light in the fridge was on and constantly blinking. I called down they were supposed to take care of it they never did.

Friends

10/10

Exceptional

07 Jun 2026

Rachel

Fantastic Novotel. Convenient parking, very close to train station, friendly staff, clean, quiet, modern and comfortable. What more could you ask for!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Denise

Very nice hotel close to airport

Partner

10/10

Exceptional

02 Jun 2026

Jonathan

Very nice hotel, close to station

8/10

Excellent

31 May 2026

Emma

Clean big room but no milk and shower gel and hand wash

8/10

Excellent

30 May 2026

Ma.Cristina Tasani

Hotel is very near the train station to catch the sprinter train into Amsterdam which takes 17 minutes and has 4 stops. The room in the hotel was very spacious and clean. I wasn't overly impressed with the buffet breakfast for Euro20 pp but maybe we arrived late in the morning. There is a great little snack area at the reception area where you do self scan to checkout. I'd certainly recommend the hotel :-)

Family_with_children

10/10

Exceptional

20 May 2026

Madhavi

Excellent hotel amenities, location, super courteous staff

2/10

Poor

19 May 2026

Rob

Breakfast was fine and well attended: room cleanliness was good, beds were properly cleaned and tucked and the parking was safe and well illuminated

Partner

10/10

Exceptional

14 May 2026

Ragunathan

There is paid parking that is expensive considering it is outside the city center.

10/10

Exceptional

11 May 2026

Dharmesh

Nice clean rooms & decent shower with Rituals toiletries.

Business

10/10

Exceptional

11 May 2026

Matthew

Phenomenal property, spotless room. Helpful staff who tended to every request without issue.

Friends

10/10

Exceptional

10 May 2026

Ronnie

Had a great stay. Hotel was clean and close to train station.

Friends

10/10

Exceptional

08 May 2026

Dipak

Breakfast was excellent and the staff on the reception was very helpful.

Family_with_children

6/10

Pleasant

05 May 2026

Paras

When you stay in a hotel you expect the room to be cleaned everyday beds done mugs washed and towels sorted. Everyday when we came back from day trips we had to call clearing staff. Sometimes i thought it would have been better if i stayed at a airbnb instead.

Other than that there was no issies hotel is closed to public transport and a decently priced parking too (euro 18 per day).

Family

10/10

Exceptional

04 May 2026

Gabriel

Very well connected. Close enough to the airport. At breakfast… they’ve got a waffle maker!

Partner

10/10

Exceptional

26 Apr 2026

Julianny

Loved my stay. Family of 4. No noise. Close to transportation. Good breakfast $. Small rooms but made it work. Helpful staff. Did not disappoint. I would recommend.

Family_with_children

6/10

Pleasant

23 Apr 2026

Christopher

The breakfast was poor from my point of view, there was no bacon, no scrambled eggs, and the food that was there was poorly stocked.
The staff seemed to have no interest in anything, they ran out of spoons, so I asked for some from a member of staff, her reply was to point out another member of staff and say go ask her!
I asked her and she went and got some but when she came back she just dumped them in the tray and walked away, she didn't come to me to give one, or even tell me that she had brought some out.
Reception staff were exceptionally slow with check in taking a half hour, the room was pre paid so there was nothing really to check so why it took a half hour is something that I don't understand.
The hotel is nice, it's clean and in a good location but the one let down is the staff.

Partner

8/10

Excellent

21 Apr 2026

Joel

Good stay.

Family_with_children

6/10

Pleasant

18 Apr 2026

Priyank

Decent stay but would not visist agagin

Friends_and_family Family

4/10

Poor

15 Apr 2026

HauYee

I was very disappointed with the cleanliness of the room. It was nowhere near the standard I have experienced at other Novotel properties.
The bathroom was particularly unacceptable — there were visible faecal stains in the toilet. On the first day, when I took a shower, the drain was clogged with hair that had clearly not been cleared. The water drained extremely slowly and even overflowed onto the shower floor, which was quite disgusting.
On the second day, the room was barely serviced. The bed was simply pulled flat, with nearly a quarter of the duvet inner left exposed and even touching the floor. The coffee cups were not cleaned, and there was no clear sign that other areas had been properly cleaned either.
Overall, the hygiene standard fell far below expectations.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Mouhamad

The location of the hotel is very good, with convenient car parking and easy access between Amsterdam city center and Haarlem.
However, our experience in the lobby area was disappointing. The bar manager was extremely rude and spoke to us in an unprofessional manner. We were sitting in what we believed to be a public lobby area, having coffee, and were not aware that it was part of the bar.
He approached us suddenly and said, “I will be nice with you today and ask you to leave.” When I asked him to clarify what he meant, instead of handling the situation calmly, his tone remained unfriendly and inappropriate.
This interaction left a very negative impression and significantly affected our overall experience at the hotel.

10/10

Exceptional

13 Apr 2026

Hema

breakfast was good

Partner

10/10

Exceptional

12 Apr 2026

Giuseppina

Great

10/10

Exceptional

11 Apr 2026

Rupal

Good value and clean

10/10

Exceptional

07 Apr 2026

Ayfarah

I was there overnight and had an early flight but loved the cleanliness.

Family_with_children

2/10

Poor

09 Mar 2026

Daniele

One of the worst experiences I have ever had. Due to the global situation and the closure of several airports, my family was unable to reach Amsterdam, yet the hotel still refused to reschedule my stay. Completely unbelievable and extremely disappointing

10/10

Exceptional

07 Mar 2026

Lauren

Very neat, unique stay. I was thankful they had a bar and restaurant. Everything was clean and tidy.

Self

10/10

Exceptional

23 Feb 2026

Michal

Short walk from Hoofddorp station. Quick check in and check out. Clean room. Good amenities.

Self

10/10

Exceptional

13 Feb 2026

Irina

Clean and modern room. Friendly staff.
Access to CNN international on the TV would have been great.

Business Self

8/10

Excellent

09 Jan 2026

Steve

Room was clean and very nice.
Staff was amazing and helpful.
Only issue was being called at 23:30 and woken up because someone ordered food and the name looked similar to mine. I was then awake for several hours

4/10

Poor

07 Jan 2026

Samantha

I couldn’t check in at the time stated so had to sit waiting around and when I could only one room was ready. One day we thought we would eat our evening meal at the hotel to be told that everything we had wanted to order they didn’t have because of cancelled flights this even included a bowl of rice, surely they should be enough food in case everyone wanted to eat at the hotel that was stopping there.

Leisure Family

10/10

Exceptional

03 Jan 2026

Hans

Great hotel with friendly staff and nice breakfast buffet.

8/10

Excellent

01 Jan 2026

Simon

The location is prominent. The car parking is at the next door. The hotel provide 15% discount on the parking costs. The staffs were friendly, plenty of breakfast options and sufficient number of tables available for breakfast, so no waiting time. The room is not perfectly clean - there were dusts on the coffee machine shelf and on the floor. The hotel description says about sofa bed which is not true - it is just a bed and it is not sofa. I've booked for 2 children and therefore 2 single cots were provided. Those beds couldn't be folded and it was occupying much space of the room. The queen size bed was comfortable. The temperature in the room was good and could be adjusted well. The Novotel Amsterdam Schiphol Airport doesn't maintain the same quality was other Novotel across The Netherlands. The quality is somewhere between Ibis and Novotel and not real Novotel chain. But still our family had comfortable stay.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Svetlana

Our stay was great. Great location, delicious food, friendly and helpful staff.

Leisure Family

10/10

Exceptional

23 Dec 2025

Osnat

Yes it was clean and the staff was amazing and helpful in everything we needed

Leisure Family

10/10

Exceptional

23 Dec 2025

Vinay

Staff was a little slow but helped with early checkin. Room was ready and clean. Breakfast was late-ish.. started at 630 though people were waiting from 6am and being an airport hotel where people tend to leave early, highly imperative that the hotel starts breakfast early or provided packed breakfast for short-of-time people. No shuttle service. Train station & bus stop is about a short 5-min walk away.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Boby Kaleeckal

A

Self

10/10

Exceptional

16 Dec 2025

Hugh

Great welcome by the reception team.

Business

10/10

Exceptional

07 Dec 2025

Jad

Everything was great! I would definitely come back again

Business_and_leisure Friends

8/10

Excellent

04 Dec 2025

Roberto

Air conditioner temperature limited to 17 C Celsius

Leisure

10/10

Exceptional

29 Nov 2025

James

Great staff and location

8/10

Excellent

23 Nov 2025

Rose

Clean and spacious room

10/10

Exceptional

23 Nov 2025

Najla

Clean room easy access

Business_and_leisure Friends

10/10

Exceptional

13 Nov 2025

Sarah

A very pleasant and comfortable 2 night stay here. So handy to the airport, even with two bags to navigate with. The train stops just meters away and it’s a very short walk.
All the staff were super friendly throughout my whole stay. I will definitely be staying here again in my next trip to Amsterdam!

Business

10/10

Exceptional

12 Nov 2025

Donna

staff was very tuned into our needs. Restaurant was very nice. We didn't receive our wake up call, and the front desk called a cab for us which we greatly appreciated.

Leisure Family

4/10

Poor

06 Nov 2025

Esteban Alejandro

A mouse was running in the restaurant

10/10

Exceptional

06 Nov 2025

Dina

Our stay in Novotel Amsterdam

Leisure Friends

10/10

Exceptional

03 Nov 2025

Kehinde

Excellent

8/10

Excellent

28 Oct 2025

G. Linda

The bed was comfortable

Leisure Partner

10/10

Exceptional

28 Oct 2025

Yukary

Clean elm amazing staff and loved it all. I would return

Leisure Family_with_children

10/10

Exceptional

25 Oct 2025

Carla

Clean Room. Quick room service. Friendly staff

Business_and_leisure Family_with_children

6/10

Pleasant

11 Oct 2025

AJAY

The front of office was not very responsive and a bit rude

Business Partner

10/10

Exceptional

01 Oct 2025

Thomas Edward

Good location for access to the airport by train

10/10

Exceptional

01 Oct 2025

Fahima

Would recommend!!

Located right next to hoofdorp station. Lovely hotel and friendly staff. I would recommend here.

Partner

10/10

Exceptional

30 Sep 2025

Peter

Very clean and modern, if a bit spartan. Very close to train station and hence Schiphol. Mattress a bit firm for my taste. Restaurant good food, reasonable price.

Leisure Partner

2/10

Poor

22 Sep 2025

J.R. UBEJD

A trainwreck - had to ask for towels three times before finally getting them. Half of the channels on the TV didnt work and it takes like 5 seconds to flip from one channel to the next. Internet didn't work AT ALL. They claied they had some issues but fixed them, yet they tried themselves and it didnt work - no apology, nothing. Moved me to the room on the 2nd floor where the internet was still very weak but at least present. From the checkin to the time i was finally in the second floor room (which was of very poor quality from the room I was actually first assigned 9 floors higher - they lied that it was the same configuration) it was well over an hour. The room was tired - black mold in the shower, and some sort of debris on the couch - apparently not cleaned. Overall - one of the worst offerrings through Hotels.com I've ever experienced.

Business

6/10

Pleasant

22 Sep 2025

Amy

Very convenient to get to airport with regular trains. Lobby areas very nice. Some rooms a bit tired looking but perfect for a business hotel. If your flight arrives late best to eat at the airport first, as restaurants close to hotel are closed by 10pm

Leisure Partner

10/10

Exceptional

21 Sep 2025

Kimberly

We appreciated the close walking dustance to train station

Leisure Family

10/10

Exceptional

21 Sep 2025

Martha

Clean tidy and comfortable.
The only downsidewas outside the hotel front door where all the smokers were standing and we had to walk through all the smoke and discarded cigarette butts . Very odd putting and made the place dirty. The staff and premis inside are very nice.

Leisure Family

6/10

Pleasant

21 Sep 2025

Sheila

Wedding stay

The hotel is very modern and well maintained and the staff very helpful and friendly. The room included a coffee machine with pods however, I like tea and there was only one sachet of English breakfast tea and no milk available at all (despite there being a functioning fridge in the room) and none available on request. Breakfast included cereals but none appeared to be a healthy high fibre option and I couldn't find any bread for the toaster other than white.... I am vegetarian and travel a lot in my work, I have come to expect there to be veggie options in the hot-breakfast selection but there were none here. I stayed to attend a family wedding and must add that the food provided was excellent (vegetarian) and the service second to none.

Friends_and_family Family

8/10

Excellent

08 Sep 2025

EUGENE LOUIS

Property modern and new. Staff responsive and kind. The location of the hotel is one train stop away from the AMS airport but if making many trips to the city center will quickly become expensive and time consuming. Room was quiet, had a lovely rain shower, and fancy in-room coffee machine. I felt the room could be cleaner because a towel was stained and hair was on the sofa. I would definitely stay again if location near the airport were a priority.

Leisure

10/10

Exceptional

08 Sep 2025

Kemal

it was like we expected. worth the price. easy to access. near to P+R autopark. Also has discount coupon.

Leisure Family

10/10

Exceptional

07 Sep 2025

Suresh

Great Business Class Hotel

clean room snd good breakfast , Good Business Class Hotel

Business

10/10

Exceptional

05 Sep 2025

Lee

.

Business

10/10

Exceptional

05 Sep 2025

Tasmin

Such an amazing hotel with great amenities. The breakfast area was our favorite so pretty.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Maristela

Amazing location! Stayed for 7 days . Loved the hotel , only

10/10

Exceptional

22 Aug 2025

Aileen

Location is great. Easy walk to the train station and bus stops. Very quiet and safe neighborhood. I traveled solo and 2 days of my stay i was out really late and no problem. There is a restaurant in the hotel but I didn’t try it.

Leisure Self

10/10

Exceptional

22 Aug 2025

Kamrul Hasan

Everything is good. Clean room, close to airport. Staff are very helpful

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

MAUREEN

It’s close to the Hoofddorp station so you can go to town at your convenience.
The staff are friendly and very helpful.
Breakfast is classy and demure.
I totally loved this place 👌💕

Leisure Family_with_children

8/10

Excellent

20 Aug 2025

Shahid Mahmood

Parking is attached to hotel but we were told it’s private parking and the charges were way too high €18/ day the hotl should subsidize it yo max €10 as its not near any walkable to shopping nor the airport as its 7 kilometers away from Schiphol airport Amsterdam Central is also far.

Family_with_children

10/10

Exceptional

19 Aug 2025

Gillian

Lovely property easy to get to and very clean spacious rooms

Leisure Family

8/10

Excellent

11 Aug 2025

Syed Hassan

Near train station

10/10

Exceptional

09 Aug 2025

Joanne

Convenient hotel

Nice hotel just minutes from Schipol

Partner

8/10

Excellent

07 Aug 2025

Sherri

Beautiful hotel however bad timing due the adult event happening at the hotel - made for it not being a family friendly place

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Shimangus

The parking entry and exit are too narrow

6/10

Pleasant

05 Aug 2025

Verified traveler

Service could improve

The hotel is clean, modern, and very comfortable — more American-style than typical European hotels. The rooms and beds are spacious and well-appointed, making for a pleasant and restful stay. It’s also conveniently located, especially for those needing access to the airport. However, the service was seriously lacking. There were long lineups at reception at all times of day, with only one or two staff members trying to manage the entire front desk. My room was missing basic toiletries like soap and conditioner, and to make things worse, the phone in the room didn’t work, so I had to go down in person to request them. After waiting in a long line, the receptionist assured me someone would bring them up. An hour later, nothing. I went back down, skipped the line, and she said they were really busy but would call again. No one ever came. Completely unacceptable for a hotel in this category. The ladies at reception were nice once you got to them but it took too long. Also, the bar took way too long to serve a couple of drinks that we wanted to take to our room.

Check-in and check-out also took far too long due to understaffing. Lastly, while the hotel advertises itself as an “airport hotel,” there is no shuttle. Instead, you have to take a 5-minute train ride followed by a 5-minute walk — not terrible, but still misleading, especially since the train requires a paid ticket and isn’t ideal for travelers with heavy luggage or tight schedules.

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Claudio

.

10/10

Exceptional

03 Aug 2025

EMEKA

Excellent

Leisure Family_with_children