Best Western Plus Amsterdam Airport Hotel

Netherlands , Amsterdam and vicinity
Amsterdam, Vuursteen, 1
Show on Google | Website | Map

100 reviews shown

2/10

Poor

13 Mar 2026

MENGXING

Construction is not covered around the building, dust and mud crowed, the wrost part is there is no room for my luggage when I arrived earlier in the rain, and further more construction machines operated since 6am made my days terrible . Not consider it at least 2026

Self

8/10

Excellent

09 Mar 2026

sheila

I only stayed for 1 night but was very satisfied with the place. The airport shuttle was very handy to reach on time without the hassle and rush.

Family

10/10

Exceptional

06 Mar 2026

Valerie

Great places to stay if you’re only going to sleep not a whole lot of offerings, but it does look like it is going through a major renovation

Family

10/10

Exceptional

04 Mar 2026

Sashi

Neat and clean place, friendly staff

10/10

Exceptional

28 Feb 2026

Fnu

Excellent experience from airport pick up to airport drop off . Hotel staff very polite, great hospitality, superclean room . Highly recommend this plac

4/10

Poor

28 Feb 2026

Javed

Check in was good. Staff was attentive and direct. Location is good. The room was very cold. We asked for the heating to be checked but it did not seem to make a difference when they said it was fixed. Had to sleep with warm clothes. Hope they can improve the heating in winter.

Partner

6/10

Pleasant

26 Feb 2026

Manish

Room and staff good.

Self

4/10

Poor

25 Feb 2026

william

The hotel half demolished, a building .site, nothing in hotel description or photos prior to booking. The remaining parts dated and make shift. Small buffet breakfast area and late breakfast most had gone, much better to walk to McDonalds. Only saving grace was the helpful staff particularity Ronald who tried their best in 1/3rd of the original hotel

Partner

10/10

Exceptional

25 Feb 2026

Shyam

Everything was perfect.
No complaints.
I would be happy to stay there on future trips.

Self

10/10

Exceptional

24 Feb 2026

Khadro

Great

2/10

Poor

23 Feb 2026

Mark

Unfortunately due to confusion over my departure date, my clothes and other items were taken from my room by housekeeping, and worse, they claimed they had not done so, causing something of an argument with a receptionist who would not take responsibility for the error, nor would he apologise, nor did he know what had happened to my possessions. Worse still, he then implied the whole situation was my fault for not putting a “do not clean my room” notice on my door.

This is now subject to a formal complaint, but I’m back in the UK without my clothes and belongings. This hotel seems certainly one to avoid.

Self

10/10

Exceptional

22 Feb 2026

Marlon

Nice size room ..clean and comfortable..free shuttle service was a plus

8/10

Excellent

21 Feb 2026

Lindsey

The staff was nice. Way too much construction going on, making it noisy.

Leisure Self

10/10

Exceptional

19 Feb 2026

Marlon

Perfect location and free shuttle service was a plus

8/10

Excellent

18 Feb 2026

Steve

Room was average for the price. Cleanliness was adequate but not the best. Definitely need to clean the corners, under the tables/chairs, and behind the doors.

Partner

8/10

Excellent

12 Feb 2026

Naomi

Clean room and friendly staff

Leisure Friends

8/10

Excellent

07 Feb 2026

oliver

Convenient basic location close to the airport with shuttle.

Leisure Family

2/10

Poor

01 Feb 2026

ASHIFA

It was horrible truck stop like motel. Front desk Yuric was not helpful when we wanted to leave. Wasn’t allowing any refund so we could leave. Shuttle staff were unprofessional and not courteous at all. Didn’t care to greet or respond to greetings.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Florence

Room was very clean bed comfortable and the staff was wonderful .thanks to Ronald i felt at ease and well taken care of

Leisure Self

8/10

Excellent

19 Jan 2026

Kornelis

Hard to find due to construction of the property and all surrounding area. Would have been good to get information to park at the neighboring hotel.

8/10

Excellent

17 Jan 2026

Kate

Ronald was super friendly at the front desk and more than made up for the dirty exterior and interior. Definitely needs a proper housekeeping!

8/10

Excellent

15 Jan 2026

Regan

Room was clean and tidy, nice big bed. House staff were polite and helpful.
I would stay again.

Leisure Self

6/10

Pleasant

12 Jan 2026

Dragan

It was OK, not more than that....I would never go back....

Leisure Family

4/10

Poor

11 Jan 2026

Maranyeliz

Room. Al llegar una de las habitaciones estaba sucia. Aún habían toallas en el suelo y basura en el zafacon. Al notificarlo respondieron rápido y nos cambiaron de habitación. En cambio, en la otra habitación aunque todo se veía bien al otro día nos percatamos que habían unas medias en el clóset que no nos correspondía y sucio debajo de las cortinas. Por lo que deben mejorar la limpieza. De lo demás no puedo opinar pues solo nos quedamos 1 noche.

10/10

Exceptional

07 Jan 2026

Leonid

n/a

10/10

Exceptional

06 Jan 2026

sandra

Perfect with the shuttle to go everywhere. The rooms are clean and good beds

Leisure Family

10/10

Exceptional

06 Jan 2026

Latoyaa

Clean large rooms , very easy check in.

10/10

Exceptional

02 Jan 2026

Clare

What a lovely hotel , very clean and the bus from the airport was fantastic

Leisure Partner

10/10

Exceptional

31 Dec 2025

Steve

Very nice room, great experience checking in. Shuttle service to airport was very well run.

Partner

4/10

Poor

28 Dec 2025

Melissa

We only stayed for a night before our very early flight. The room seemed dirty. Lots of little red flakes on the floor and bed. The hotel guests were noisy at all hours, I get that it's near the airport and people arrive at all our but it seemed like our neighbors were jumping rooms.

8/10

Excellent

22 Dec 2025

Panagiota

More coffee in the room or free coffee to access in the lobby. More towels and toilet paper in the rooms.

Leisure Family

2/10

Poor

21 Dec 2025

Michelle

The room was not very clean, bed was a taco and was very old. The stay was not comfortable, stayed out of necessity.

Leisure Partner

4/10

Poor

18 Dec 2025

Elham

We arrived at 1:30 am after 5 hrs of flight for the night layover for resting for a night and being prepared for the next flight of 9 hrs on the next day around 10am. you expect to be assigned for a convenient and quiet room but nobody was at reception desk, we waited 10 min, then he gave us a room where construction started very early morning around 6 am right behind our window with lots of noises that prevented us to sleep, we reported this at the time of check out and nobody even expressed sorry to us and they told us that you will receive the email and see how we will compensate this discomfort and today after 8 days we have not received any feedback yet!

Leisure Partner

4/10

Poor

13 Dec 2025

MARTIN

The entire building is undergoing construction work, the adjacent hotel building is undergoing demolition work. Instead of closing for such material works it is fully open. Expect noise, dust, power cuts, lift not functioning and similar inconveniences. A sensible hotel operator would close and complete all works instead of this very unsatisfactory approach. Avoid this hotel for the foreseeable future.

Self

10/10

Exceptional

13 Dec 2025

Judson

Yes and yes

6/10

Pleasant

10 Dec 2025

Robert

Disgusted with a used glass with water and lipstick on it in the bathroom. How clean can the room be one wonders??!!!

Partner

10/10

Exceptional

08 Dec 2025

Cherylnn

The staff was amazing. The young lady on the desk when we were there was very helpful and welcoming.

Leisure Family

8/10

Excellent

07 Dec 2025

sarah

Needed a quick overnight close to the airport. Room and beds were comfortable and clean. The airport shuttle (deciding factor in staying here) stops running at 11:45. We had to take a E30 cab. Overnight and early morning hallway noise were not great. Staff were indifferent, with the exception of one - who handed me a card and asked me to fill out a review.

8/10

Excellent

06 Dec 2025

George

Yes

Leisure

10/10

Exceptional

04 Dec 2025

Chuck

Clean comfortable room and bed. We only stayed one night and we really liked the airport shuttle bus!

Partner

6/10

Pleasant

02 Dec 2025

Klea

The room was clean. Nothing special to report. It served a purpose for an overnight stay.

Business_and_leisure Self

10/10

Exceptional

30 Nov 2025

thomas

Great hotel clean and staff very helpful.

Business_and_leisure Self

10/10

Exceptional

30 Nov 2025

Arsad

Best place to stay

10/10

Exceptional

28 Nov 2025

Prasanth

Very Good

Leisure Family_with_children

10/10

Exceptional

26 Nov 2025

Carlos

Airport shuttle

Friends_and_family Friends

2/10

Poor

23 Nov 2025

Barbara

The service was terrible. Then they tried to make me pay more when I arrived. I was so tired when I arrived, I needed to sleep or I would have left and found a different hotel. They were rude, the bed was terrible and the room was not very clean. I would never stay there again.

Self

8/10

Excellent

20 Nov 2025

Susan

Room was spacious, clean, comfy bed, very quiet considering the location. The shuttle to the airport was a bit of a gong show as the bus was down and front desk had no idea on the shuttle vans….

Leisure Family

10/10

Exceptional

18 Nov 2025

ZENON

conveniently close to Shiphol..easy to find shuttle and quick check in..all a tired traveller needs

Leisure Self

6/10

Pleasant

17 Nov 2025

Jody

Hotel is conveniently located, Bed was comfortable room was clean shuttle to airport easy. Just be aware if you’re staying currently November 2025 they are tearing down a building right next to it so the construction noise literally shakes the building.

Leisure Friends

8/10

Excellent

12 Nov 2025

Charlotte

the staff was very friendly and courteous. The room was clean.
Everything was fine

Friends_and_family Family

6/10

Pleasant

11 Nov 2025

Shelley

Room was clean and bed comfortable but there was construction adjacent to the hotel.
Room was lacking in amenities such as Kleenex and shower cap

Leisure

10/10

Exceptional

09 Nov 2025

THERESA

Great shuttle to the airport

8/10

Excellent

07 Nov 2025

Peter Lorne

The room was spacious, well laid out, fine bathroom, and clean. Breakfast was very good. Only complaint, and not the hotel's fault, there is construction going on next door, so noisy from 7 am onward. Nice free shuttle to airport was right on time. A short drive from airport. I would stay there again.

Leisure Partner

8/10

Excellent

04 Nov 2025

Mr A

Good hotel, good airport shuttle and easy access to train station

Business

8/10

Excellent

31 Oct 2025

Aysen

Staff is responsive

8/10

Excellent

30 Oct 2025

Michael

Very handy for the airport. Spacious shuttle. Not much nearby, but otherwise exactly as needed.

Leisure Family

6/10

Pleasant

28 Oct 2025

Dianne

The hotel is next to a construction site & there is no outside lighting (presumably due to the construction) so you can't find your way to the lobby at night safely.

The room was good, and the bed was very comfortable.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Esther

rooms appeared to be recently renovated, nice bed and pillows. Bathrooms new. Hallways needed vacuuming and it had an older feel. But still a good hotel for the price.

Leisure Partner

8/10

Excellent

27 Oct 2025

A.C.J.

Room is clean.

Leisure Partner

8/10

Excellent

27 Oct 2025

Nathaniel

The signs were easy to find the shuttle.

Business

10/10

Exceptional

24 Oct 2025

Zhiwei

The room is clean. The towel rack tis to high to reach. The kettle is rusted inside.

10/10

Exceptional

24 Oct 2025

Hilary G A

Everything’s fine!

Leisure Self

2/10

Poor

23 Oct 2025

Toyin

I checked in for a

6/10

Pleasant

22 Oct 2025

Rhea

We choose this hotel for airport shuttle but they did not provide shuttle before 8 am. Not cool when you need to get to airport before 8 am

Leisure Friends

6/10

Pleasant

21 Oct 2025

Thomas

Room was too hot no aircon working.
demolishing the ajoining building so very noisy.
tv never worked for our 2 day stay despite remarks from staff saying it would be fixed sooner than later.
no bar or restaurant due to renovation

Leisure Friends

10/10

Exceptional

20 Oct 2025

quetzal

Nice

10/10

Exceptional

18 Oct 2025

Anne

Shuttle service great

Leisure Self

4/10

Poor

17 Oct 2025

Claire

Would not stay again. Lots of construction. You can hear every noise in the whole hotel. Generally do not recommend.

Friends_and_family Family

4/10

Poor

17 Oct 2025

Vanessa

Room was clean but blocked shower and sink and broken floor not great. would go back.. Nothing around for dinning except McDonald's.

Leisure Self

4/10

Poor

17 Oct 2025

Ralf

There was no problem with the Airport shuttle service. It was in fact the only plus during our stay. We will be addressing our dissatisfaction directly with the hotel, however Expedia should let clients know when a hotel is under construction and hotel staff are so overwhelmed, they are unable to provide even basic service. Also, your photo above is outdated, this area doesn't even exist.

Leisure Friends

10/10

Exceptional

17 Oct 2025

hendrik

There were a few challenges because of the renovations but the room and staff were great

8/10

Excellent

16 Oct 2025

John

Decent place to stay, particularly if needing a hotel for a short stay over.

Leisure Family

2/10

Poor

15 Oct 2025

Angela

The hotel is having major building works - which they should have mentioned on their booking website but there was no indication of this until you turn up at the hotel and the place is dusty, full of builders, rubble in the surrounding areas, not even proper access direct to the hotel. Booked 2 nights - on arrival , very poor check in, up to room with a filthy fridge and not very clean bathroom. Completely uninterested/unhelpful staff generally. Asked for corkscrew - didn't have one in the entire hotel, not even the sister hotel next door! Would make for a joyful dining experience with inferior wines. Bar - took forever to get served by the one person working (although there were a couple of others lurking but not working!). Dined at hotel first night = big mistake. Felt like mostly frozen offerings..... crispy prawns turned out to be prawn croquettes = not my idea of a crispy prawn. One of our party wanted salad so was persuaded by waiter to have teriyaki beef salad = which arrived with beef slices covered in teriyaki sauce, a couple of chopped up leaves = not anyone's idea of a salad. Had to wait for ever to get drinks = had almost finished eating before drinks arrived. Second day = room hardly cleaned.... no towels replaced....NO CUPS WASHED FROM THE MORNING. Had to get our own towels from reception, had to use the information board in room to sweep whatever was on the floor to the wall. How this hotel could be rated 4* beggars belief - not even 2*!

Leisure Family

8/10

Excellent

14 Oct 2025

Hans Joachim

Great shuttle; property is under renovation and check in hard to figure out; breakfast used to be better

6/10

Pleasant

14 Oct 2025

William

Confused format…likely due to modifications

Business

2/10

Poor

13 Oct 2025

Jacob

Hotel is being torn down! Room was filthy !! And no toilet paper when called for some,We received none! Room smelled terrible Everything in the room was filthy and worn out!,complained and they said they could do nothing. Would not give our money back. Instead gave us breakfast,did not make up for it!
I’ll never stay with best western again!!!!

Leisure Partner

4/10

Poor

13 Oct 2025

Stephen

They did not warn me it was under construction. Uber could not find it and Amazon could not find it because the entrance is destroyed.

4/10

Poor

11 Oct 2025

Jacob

was under construction,they were tearing it down, lots of mess,and niose,rubble everywhere

no one notified us ofvthe construction, the rooms were dirty and smelly. i had no toilet paper, called for some never got it

last time i ever stay at a best western

Leisure Friends

2/10

Poor

11 Oct 2025

yuri

The receptionist was very rude

Leisure Self

10/10

Exceptional

10 Oct 2025

Doina

everything was good

10/10

Exceptional

09 Oct 2025

Yahavivi

excellent transportation to and from airport. nice rooms and very quiet

Leisure Self

2/10

Poor

08 Oct 2025

Donna

I was billed for 3 stays. I stayed 2 nights.

Leisure Family

2/10

Poor

08 Oct 2025

Donna

I was billed for 3 nights. I stayed 2 nights. Construction, cold room as a result, no signage

Leisure Family

6/10

Pleasant

05 Oct 2025

Roderick

Refurbishment ongoing

Business

10/10

Exceptional

05 Oct 2025

Josiah

I flew in for one night and wanted dinner. Literally, only a single McDonald's in the area. As someone from the States, we don't actually eat McDonald's at home. It's not the hotel's fault, but I'm answering the last question of the survey honestly - there are horrible, or no, options for dinner in the area. Not even a convenient store to grab snacks and water.

Business Self

2/10

Poor

05 Oct 2025

Jim

Airport shuttle was on time. The issue is this is NOT a Best Western property or at least not what I expect. It is rather an old Bastion Hotel they must have aquaire recently. It is still mostly branded Bastion Hotel. The AC controls didnt work. The TV didn't work. The beds were poor quality and only one pillow per bed. Towels were even branded Bastion. I felt this was a bait and switch. I hope expedia remives this from the site as other members should not get the bait and switch like I did.

Business_and_leisure Partner

6/10

Pleasant

04 Oct 2025

Martha

Property deteriorated in the last two years

Leisure Partner

8/10

Excellent

03 Oct 2025

Nathaniel

Breakfast was good.

Leisure Friends

6/10

Pleasant

03 Oct 2025

Louise

Our stay for one night to be close to the airport was fine despite the logistics of Reno’s going on. Front desk was moved to partner hotel. They had a complimentary bottle of rosé and 2 juices in our room as a form of apology for any inconveniences which was a nice touch. My concern with the disorganization is that I paid in full through Expedia in February for this stay in September and the payment even included the local tax. Upon check in, we were charged the local tax and at check out, we were charged for the room. I had to submit proof of payment to the person at the desk which she said she would submit to head office but I have not heard from them nor seen charges reversed on my credit card.

8/10

Excellent

03 Oct 2025

Helen

The airport shuttle was great. The customer service was awesome. They were just in the middle of a rental and that made for some racket outdoors however, we had a very good stay.

Leisure Family

10/10

Exceptional

02 Oct 2025

Crystal

Airport shuttle was great and hotel was close to the airport. Overnight great stay.

Leisure Family

10/10

Exceptional

02 Oct 2025

natalie

We loved this hotel. Friendly staff, awesome shuttle service, clean room, comfy bed, hot shower, great bar service. Would definitely return. Love Holland.

Leisure Family

6/10

Pleasant

01 Oct 2025

Jose

Durante muchas oportunidades hemos ido a este hotel y cada vez lo vemos más deteriorado

Friends_and_family Family

2/10

Poor

29 Sep 2025

Michael

Under construction and rooms should not be sold!

Business Self

2/10

Poor

29 Sep 2025

Mohamed

Very arrogant and unfriendly staff at check-in.
Construction and other works in the hall, very dusty.
Terrible mistake to stay. Parking Euro 10.. per hour!

Business Friends

10/10

Exceptional

29 Sep 2025

NICHOLAS

Great stay

A very nice hotel at a good price

Business

10/10

Exceptional

28 Sep 2025

Suzanne

Only evening restaurant - no breakfast

Leisure Self

8/10

Excellent

28 Sep 2025

James

close to airport, free shuttle was very handy. Man who checked us in was very helpful. We found some spots on bed covering, he came up very quickly and changed all the linen. Very good

Partner

6/10

Pleasant

28 Sep 2025

John

Okay hotel, very close to the airport which is primarily the reason we stayed there, the shuttle service is a bonus. The room was average, but clean. The hotel was undergoing some renovations at the time of our stay, but that is good as the hotel needs a bit of an upgrade.

Leisure Family

4/10

Poor

27 Sep 2025

Kevin

Avoid this place. Run down and dirty. Lots of better options nearby. Only positive was free airport shuttle.

Leisure Family