Name: Mercure Hotel Amsterdam West
Address: Oude Haagseweg, 20, Amsterdam, 1066 BW, NL

6/10

Pleasant

15 May 2026

Nicole

The listing advertises a shuttle, however there is not one available. This left us with the option for a bus or taxi. As my mother is limited in mobility, we paid for the taxi from the airport for the 7 minute drive - it was €38. The hotel staff said this is normal and we should take the bus. The listing needs to be updated.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Damiano

Perfect location. One bus line that takes you from the airport, to the hotel, and the city centre.

Partner

6/10

Pleasant

20 Apr 2026

Denise

Daily cleaning of the room, not so good. Non-sufficient towels, did not pick up dirty glassware or cups and replace with clean items. Had to go through concierge to have it rectified.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Raghuram

Wide selection of breakfast items

Family

8/10

Excellent

05 Apr 2026

ahmed

Very good hotel, far from the city centre, but with good transport links.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Lynne

Room was nice staff really friendly and helpful we ate in Restaurant few times also had breakfast could not fault the food was lovely did not use gym facilities

Leisure Friends

6/10

Pleasant

20 Oct 2025

Stephen

Room too cold
Breakfast aaversge poor quality cooked food

Leisure Self

10/10

Exceptional

20 Oct 2025

Stephanie

Enjoyed my stay. Very clean. Comfortable. Friendly staff.

Business

10/10

Exceptional

12 Oct 2025

CHARLENE

Clean room,enjoyable breakfast,kind staff

Business

8/10

Excellent

04 Oct 2025

Amy

Our stay was good, the rooms were really small and the hotel itself is outdated. Our shower head was broken and had mould in it. The beds were comfortable. The hotel is about a 10 minute walk to the bus stop which takes you into the main town which was good. Overall you can find a better hotel for a similar price.

Leisure Partner

10/10

Exceptional

17 Sep 2025

zach

The man who worked the desk was absolutely amazing and deserves a raise!

Business Self

8/10

Excellent

25 Jun 2025

Kellie

Further outside the city, taxi’s were expensive to get from the airport or downtown. But the hotel was nice, our room was way too hot on the lowest air conditioner setting.

Leisure Partner

10/10

Exceptional

14 Jun 2025

Samirawite

Great place.

Leisure Self

10/10

Exceptional

02 Jun 2025

April

Reception staff were excellent, our welcome was warm and informative.

Business

8/10

Excellent

08 May 2025

Kin Hang

Just the photo not exactly same as the hotel then everything else was good

Leisure Friends

10/10

Exceptional

25 Apr 2025

Maria

Clean and comfortable

Leisure Family

10/10

Exceptional

25 Mar 2025

Jack

Good all round accomation for prices

Leisure Friends

4/10

Poor

24 Aug 2024

Anita

staff like to talk about customers thinking they dont understand

Leisure Family

10/10

Exceptional

16 Aug 2024

Po Wa

Good

Leisure Family

8/10

Excellent

12 Aug 2024

Sam

The hotel was priced at a decent value for Amsterdam prices. The conditions of the facility were pristine. If you’re looking for a quiet stay, this place is perfect for you. We wanted to go downtown frequently and the transit time took a lot out of our days. Overall great facility, just a little out of the way.

Leisure Partner

8/10

Excellent

09 Aug 2024

Daniel

Very convenient. Breakfast much too expensive . 25 euros. Did not purchase but bought food next door at filling station.

Leisure Family

10/10

Exceptional

03 Aug 2024

marc

Très bien. Bien situé près des transports en commun et de l’aéroport

Partner

6/10

Pleasant

26 Jul 2024

Eirik

A little far away from Amsterdam Center. Nice hotel. Clean rooms. Good restaurant. Bike rentals should be tried (a little expensive).

Friends_and_family Family

2/10

Poor

24 Jul 2024

mahipal singh

This property is completely out of the city.
Booked for 2 nights, lost almost 150 Euros.
Request staff for help in cancelling the Booking for 1 days if they can not do for 1 days , even I requested them for partial refund
They didn't want to hear anything. Unfortunately I. Had to leave the hotel in 1 day and paid for 2 nights.

8/10

Excellent

24 Jul 2024

Kiley

Great property. Staff and hotel were good.

Leisure Self

8/10

Excellent

23 Jul 2024

john

No probs

OK

Business

10/10

Exceptional

18 Jul 2024

Kimberly

Wonderful staff and service, amazing food and comfortable accommodations. I highly recommend.

Leisure Partner

8/10

Excellent

15 Jul 2024

Vilesh

Cost effective Hotel

Leisure Family

10/10

Exceptional

08 Jul 2024

Julio

We missed the elevator but maybe we missed it ourselves and just didn’t see it, great staff and good location being close to airport.

8/10

Excellent

23 Jun 2024

Donald

Nice stay, despite list reservation

The hotel had no reservation for us when we arrived to check in, even though we made the reservation through Hotels.com several months earlier, and had even communicated with them through the app. The front desk people were very nice about it when I showed them my reservation on my phone, and got us a room of the same type and for cheaper than we had booked it for. However, there was another mistake later as our keys stopped working after two nights, even though we were staying for a third night which had been booked seperately by the tour company we were going with. I had communicated with them about this at the time of making the reservation, and again at check-in two days before. But again they quickly rectified the situation and we were able to stay in the same room. Otherwise, the hotel was pleasant, albeit a little out of the way if you don't have a car. But we took the bus 369 and transferred to tram 2 to get into central Amsterdam.

Friends_and_family Friends

2/10

Poor

14 May 2024

James

Unclean beds no apologies.

Business

8/10

Excellent

08 May 2024

Oam

This is a good hotel to stay at. Bus stop is not far away and a mini market right outside. Great breakfast selection. Dinner selection not too much. Good drinks at the bar. Staff were generally helpful. Our heat didn't work in our bedroom and they were doing construction in the hallways.

Leisure Partner

8/10

Excellent

15 Apr 2024

Richard

Bad stay in Nowhere land!

There were no common areas to relax and enjoy unless we bought food from their restaurant. Would never stay here again!

Partner

8/10

Excellent

08 Dec 2023

Michael

It was nice.

Business_and_leisure Self

10/10

Exceptional

17 Oct 2023

Katy

Brilliant facilities & location near bus stop

Really enjoyed our stay, was clean and staff were super helpful and couldn’t do enough for us all. Food in the restaurant and for breakfast was brilliant and we were very relaxed. Only thing was that, that was no baby changing unit considering you advertised that child are free. Near a bus stop too so very easy to get to anywhere- would recommend.

Friends_and_family Family

2/10

Poor

30 Sep 2023

Russell

Staff were unhelpful, communication was impossible due to their phone number not in service, poor response to email and unclear directions. At the hotel we were told we had to to do everything through the on line travel site (Ex…..) whom we could not reach due to lack of service on our mobiles. Consequently we spent the night in the airport on a bench. Worst travel experience ever.

Leisure Partner

10/10

Exceptional

29 Sep 2023

Kathleen

Great location to the airport.

Leisure Family

8/10

Excellent

17 Sep 2023

Richard

Reasonable cost- good room - easy bus accessability

Leisure Family

8/10

Excellent

25 Aug 2023

Patrice

Decent property, close to the airport, foul smell in the lift when we arrived that was eventually taken care off. Not bad for a quick stay.

Leisure Self

6/10

Pleasant

21 Aug 2023

BoRam

Nothing recommend that.

Leisure Partner

10/10

Exceptional

29 Jun 2023

Verified traveler

We were so happy with our stay here! It is easy to get from the airport by bus, and the hotel sent us a helpful email ahead of the trip with the navigation details, as well as a recommendation to buy an Amsterdam travel ticket at the airport, which got us everywhere in city during our 3 day stay. At the hotel there was delicious breakfast with a good variety of protein options. There is a peaceful garden area with a fountain, and a lovely patio off the bar area to enjoy it. Staff was friendly and helpful.

Partner

8/10

Excellent

24 Jun 2023

Martha

Las habitaciones muy cómodas
La regadera deliciosa
Para ser un hotel ejecutivo está bien

4/10

Poor

14 Jun 2023

Andreea Roxana

My experience at this hotel, wasn’t too good and I will explain why.
When I have arrived at the hotel, there was a queue at the check in desk, that is totally understandable. What is not not understandable, is why it was taking extremely long for the 2 staff members to process the check in for each guest. We were about 10 persons in the queue, and it took about 45 min until I was served.
I have asked the receptionist what went wrong and he blamed the slow system. All right, I accepted the situation and went in my room for the 5 hours sleep.

In the morning I was in a rush of course, after such a short night. I left the key room, as I knew that I haven’t had any consumption or nothing on my room.
The receptionist stop me like I was about to run without paying, and she told me that I have to pay the city tax and some hotel fees that weren’t paid.
I said that if there are any taxes like these, I am meant to pay them at the check in. Not at the check out. She said that it was a mistake. And I said that it is not my fault that it was a mistake, and now I don’t want to pay the waiting time for my Uber that was waiting outside, because they made a mistake.
Of course I have paid in the end, but I didn’t like at all the approach of the receptionist, and the tone of her voice, like I was the sneaky one in this situation.

Other than this, room was ok, clean, and I can’t say more for the 5 hours spent there. 😃

Business Self

8/10

Excellent

12 Jun 2023

Amy

The hotel is very near a bus line that we could take into the heart of Amsterdam or to the airport which was really convenient. Staff was efficient and reasonably friendly and the room itself was quiet and clean. There’s a great big park and a lake right south of the hotel which would be lovely to spend time in.

Leisure Partner

8/10

Excellent

09 Jun 2023

Evgeniya

This is an average level hotel, far from the city centre and without public transport nearby. The window at our room was broken and one of the towels in bathroom was really dirty.
The breakfast was very good and the bed was comfortable.

Business Partner

10/10

Exceptional

01 Jun 2023

Sarah

Because of so many cancelled flights, check in took too long. Rather than waiting in the queue we had a lovely meal in the restaurant. When we rejoined queue still waited 40 minutes

10/10

Exceptional

15 Apr 2023

Lina

A nice place to stay

The hotel is very good. The staff are very friendly, very knowledgeable. The room was outstanding. I definitely recommend this hotel a little bit pricey, but it’s still a good hotel.

Self

6/10

Pleasant

10 Apr 2023

Jose

Clean hotel, courteous front desk, but a disappointment overall:
1. Ridiculously expensive hotel restaurant.
2. Terrible location: not only are you a 20 minute bus ride away from anywhere interesting in Amsterdam, but the property owners couldn't even lobby for a bus stop nearer to the hotel entrance than an 8 minute walk along a bicycle path near a highway. And the hotel entrance, it catering primarily to motorists, faces the parking lot, making for extra walking when dragging your luggage from the bus stop.
3. They made the beds every day, but didn't bother replenishing the Nespresso cups and sugar packets. One cleaning lady refused to help me because my room wasn't assigned to her, so I had to walk to the front desk.

Leisure Family_with_children

10/10

Exceptional

27 Mar 2023

Brooklyn

We enjoyed our stay and appreciated how communicative the hotel was prior to our booking, specifically helping us with getting there from the airport. Since we showed up too early to check in, they held our bags for us which was great!

It is about a 5 minute walk to the bus stop that takes you to the tram station that will take you to main town (central station). It does take about 30-45 minutes for commute. But if you are only there a couple of days, it’s worth it in price.

There was construction happening to their lobby, but other than that I’m sure it’s great!

Gas station next door for snacks and such!

Leisure Family

10/10

Exceptional

26 Feb 2023

Ariel

The staff was extremely accommodating! We arrived too early and jet lagged. The hotel prepared our room at the perfect time and made our stay effortless.

Leisure Partner

8/10

Excellent

11 Feb 2023

Ravindranath

Safe location. Close to Airport and City. Clean. Good reception desk. I asked for iron as the room didn't have one, they said they would bring and never did. Difficult to get laundry service. Nothing kept in the room to request laundry service

Business Self

10/10

Exceptional

14 Jan 2023

Ashley

Great stay!! Enjoyed every bit of it! Staff is great as well

Leisure Self

8/10

Excellent

05 Jan 2023

Billijo

Very old, potentially unsafe looking lift?

Leisure Partner

6/10

Pleasant

19 Oct 2022

Nicolae

A nice stay with a few negatives

We were in Amsterdam for the Amsterdam Marathon. We were pleased by the hotel staff, the beatiful lobby area and the breakfast was very good indeed.As it was quite a distance from the central Amsterdam, and hard to get to and from Olympic stadium where the Marathon start/finish, it wasnt the ideal choice. The only other negative was the very small fridge that did not cool properly and the lack of food choices as the inside restaurant did not have a chef on the dates we were there, especially on Sunday night after the race.

Partner

4/10

Poor

28 Sep 2022

Verified traveler

Bad experience with checkin.

Terrible check in. My reservation was not in the system!!!

Business

8/10

Excellent

27 Sep 2022

Gary

Convenient and.clean

Very convenient to both airport and downtown...Used the Amsterdam Travel tucket for 3 day stay and it worked great. Restaurant was under construction, so no opinion on it. Good stay

Partner

8/10

Excellent

08 Sep 2022

Giovana

Average hotel, ok to stay if just to sleep. The gym doesn’t have AC, there are no restaurants nearby to walk to, though there is a pretty park/green area within walk distance.

Business

8/10

Excellent

14 Aug 2022

Thomas

Great rooms, rude member of staff

Great quality rooms and beautiful surroundings, across the road is a lake and mini beach which is a really nice place to relax in the evenings. The city is a 10 minute taxi away with public transport options too. The quality of the hotel is great with very comfortable beds, the only downside to our stay was a very rude member of staff. He worked in the restaurant/bar area and seemed to have no time for tourists, tutting and rolling his eyes whenever he had to do some work. We were told we could pay for breakfast when we had finished by another member of staff, and as we went to get food he ordered us to pay now at the bar. At one point he said \"why are you paying separately? Now I have to do twice the work\" when we ordered drinks with our friends. Put a very sour note on our stay and if you can't deal with tourists, you shouldn't wok at a hotel. All other staff were polite and helpful for which we are thankful.

Friends_and_family Friends

10/10

Exceptional

16 Jul 2022

Jorge

Great place with great service!

Very good stay, and very happy with the service, specially from the guy at the front desk (sorry, don't recall his name but a big bald guy :) )... we had a couple of small issues, but he quickly resolved them, one of them was that the mini bar didn't work, not only did he manage to get it fixed, but to compensate they left some free drinks for us!
I come to Amsterdam often, and this hotel is now on top of my list.

Business Family

8/10

Excellent

15 Jul 2022

Vincent

The property was good. I expected more ample food service; costs were higher than expected

Business Self

10/10

Exceptional

12 Jul 2022

Javier

Close to the airport and 25 mins from city center

Leisure Family_with_children

10/10

Exceptional

09 Jul 2022

Regina

Hotel is accessible to bus going to airport.. Cozy..

Business_and_leisure Self

10/10

Exceptional

29 Jun 2022

Elizabeth

The hotel is quite near the airport but still in a quiet location. The clerk was very welcoming even though we arrived after midnight and our booking was made only an hour prior due to the chaos at Amsterdam airport resulting in a missed flight. Would recommend.

Leisure Partner

8/10

Excellent

18 Apr 2022

Verified traveler

The hotel is close to the airport on a lovely spot opposite to a park/lake what worth a visit. The staff is nice and helpful reception is open all time. The bed is comfortable and the room is very silent really good place for a rest. Only negative thing was about the towels we have been 2 in the room and only get one towel and first night we didn’t have any.

Partner

6/10

Pleasant

25 Oct 2021

Laura

Odd location in an industrial park. Location not as close to airport as thought. Still a 28euro cab ride each way.

Upon arrival Sat night, not received warmly by staff - overall very transactional.

Room ok but mattresses too soft. Found someone’s long hair on mattress under sheet.

Price was reasonable. Good shower.

Would not feel comfortable staying there as a single female.

Leisure Family

8/10

Excellent

22 Aug 2021

Verified traveler

Breakfast is great.
Not all of the receptionists are helpful.

Leisure Friends

8/10

Excellent

26 Dec 2020

Mariko

Good for transit

My purpose of the trip was transit to the next destination. For this purpose the hotel was just fine. Just a few minutes bus ride from the airport. I can't be a fair evaluator as the city was on total lockdown and services were very limited.

Self

4/10

Poor

03 Dec 2020

Verified traveler

Was flying, stopping over to sleep. I confirmed this with staff night before and ordered food to eat in room for my evening arrival. I was a little late and on rout to hotel from airport I called to tel them and manager said he was refusing to honor booking due to a recent change in regulations. He was rude, uncaring and antagonistic, instead of apologizing for leaving me literally out in the cold at night in a foreign country/ city and maybe offering me room at other branch within airport as a compensation.

Business_and_leisure Self

4/10

Poor

09 Sep 2020

M

Our holiday flights was cancelled last March due to covid-19 and lockdown. Did not get any refund but our friends who were booked at the same time and date got theirs, also on the same package. We were offered with re booking it before March 2021, as we all know nothing is certain, just do not understand why we were not refunded but some are???

Leisure Partner

10/10

Exceptional

24 Feb 2020

Verified traveler

Great property to stay at. Easy to get the bus straight into city centre. Staff are friendly and the rooms were very spacious and clean. Would definitely stay again.
Only fault we found was that the way to the bus stop isn’t very safe, you have to cross a dual carriageway with no path so a path would be ideal to get over the busy road or an overpass. Other than that great stay!

Leisure Partner

8/10

Excellent

19 Feb 2020

PaulH

The room was clean and had all of the right amenities for a four star hotel.

Leisure Partner

10/10

Exceptional

28 Jan 2020

Melissa

Really nice hotel. Staff were so helpful and frien

Partner

10/10

Exceptional

04 Jan 2020

Verified traveler

Staff were very friendly and welcoming. Would definitely stay again

Leisure Friends

10/10

Exceptional

03 Jan 2020

Nystha

We had fun. The

Partner

10/10

Exceptional

01 Jan 2020

Elaine

Please change on your system

You have this hotel down as having rooms with a bath, this is not true since they made changes some time ago. The hotel said that they have sent you this information in the past. My husband cannot stand up without his shoes on and that’s why we needed somewhere to stay that had a bath. They did accommodate us and got us a shower chair and also upgraded owner room. Thanks to them our stay was a good one. Please update it on your system insure people get what they require. Kind regards Elaine McCrae

Friends_and_family Friends

10/10

Exceptional

28 Dec 2019

Verified traveler

The breakfast is awesome and the bus/train is easily accessible. Super clean !

Leisure Partner

6/10

Pleasant

11 Dec 2019

Philip

Hotel is fine. Located quite close to Schipol but theres isn't much around it bar a petrol station next door.

Self

8/10

Excellent

04 Nov 2019

Ami

Managed to check in early and pickup and drop off was on time to the airport

Leisure Friends

10/10

Exceptional

25 Oct 2019

Verified traveler

Love the king size bed, quietness and everything else.

Leisure Self

8/10

Excellent

19 Oct 2019

Verified traveler

Good location. Near the airport and highways. Direct bus to downtown. Nice staff.

Friends_and_family Friends

8/10

Excellent

18 Oct 2019

Verified traveler

The hotel was modern and clean didn’t like the area surrounding it

Leisure

10/10

Exceptional

12 Oct 2019

Verified traveler

Very clean and nice hotel with fantastic customer service. Thankyou to the women on reception for helping me with a few queries I had regarding Amsterdam.

Leisure Friends

8/10

Excellent

05 Sep 2019

S.Jackson

Both close to the airport & to town. Right next to the gas station (if you are not wanting \"hotel food\" and prices) and are willing to have both sandwiches, rather than \"meals\". Be warned- the warm sandwiches stop in the early afternoon (around 1400).

Took the hotel up on their option use their bicycle rental. Please have the bikes inspected regularly- mine the seat would not stay in place- leading to several (almost major) catastrophes.

Leisure Partner

10/10

Exceptional

31 Aug 2019

Juan

Fast check in
Fast check out. Good night security

Leisure Family

8/10

Excellent

19 Aug 2019

Verified traveler

Hotel employees were very helpful and the rooms were lovely

Leisure Partner

10/10

Exceptional

14 Aug 2019

Verified traveler

Very good stay & reasonably priced.

Very good. Clean, friendly and helpful. Comfy bed. Good general location.

Friends

10/10

Exceptional

13 Aug 2019

Joseph

Great hotel. Tucked away in a secluded spot, minutes from the airport. Bus stop 4 minutes away to the center ofAmsterdam.

Friends_and_family Friends

10/10

Exceptional

08 Aug 2019

Verified traveler

Room was spacious and clean and staff were friendly. Only a short walk to the bus stop that goes straight into the city centre.

Leisure Partner

8/10

Excellent

05 Aug 2019

gerard

Clean and comfortable hotel

Good and comfortable hotel, it is a bit far from old town. We need to catch bus 397 to go to town. The bus runs every ten minutes, it is very convenience. Once we are down the museum areas, we just walk everywhere. Breakfast is good, we use hotel shuttle to airport which works out perfect for us.

Partner

10/10

Exceptional

30 Jul 2019

Verified traveler

Check in was simple and quick. The rooms are clean and fresh with everything you need. The staff were very helpful and pleasant.

Leisure Self

8/10

Excellent

24 Jul 2019

Tamara

Worth the money

There is a nice lake across the road with mini beaches.

Partner

8/10

Excellent

22 Jul 2019

steven

pleasant stay

our room was nice and clean. the staff were friendly and helpful. everything was good.

Friends_and_family Friends

8/10

Excellent

21 Jul 2019

Tammy

Be more helpful at the Reception area

Its a relaxing hotel. Quite and peaceful. I was little shockd when I had to pay extra 21 Euro for service and tax but well, aware of it guys. King size Bed was super comfortable, I enjoyed it. It has no bath and stepping stone at front bathroom door can be dangerous. I turned on light in the bathroom, just in case I wont fall over for me needs in the middle night. Overall everything was great expect one thing. Receptionists aren't helpful enough . I dont know whether English barrier or I'm Asian or its thier custom but the way, they are dealing with me wasn't the best. I think if they can adjust little manners and being more helpful to cusromers . They will achieve hight standard for their service.

Partner

8/10

Excellent

11 Jun 2019

Verified traveler

Very helpful at check in for imformarion about the buses. Clean and lovely to to come back to

Leisure Friends

10/10

Exceptional

01 Jun 2019

Verified traveler

Really good hotel. Very close to the airport, a bit far from city center, about 30 min but easy to reach, and the bus is scheduled every 10 min. They offer free parking which is excellent since most of the hotels in the area don’t offer. We were renting a car for day trips and that made a big difference. Staff was great and very helpful. Hotel very clean and good accommodations. Would definitely stay there again!

Leisure Partner

8/10

Excellent

27 May 2019

Verified traveler

I liked how the property was close to a lake and walking paths. Not to far away from the bus stop. The staff were great.

Leisure Partner

6/10

Pleasant

21 May 2019

RAFAELITA

The bed is comfortable but it was very far away.

Partner

8/10

Excellent

17 May 2019

Koji

AMS layover airport

We stayed for our layover at AMS airport. Its very close but not close enough that you hear airplane with windows open. its next to the park like so if you want to walk around, It would be very nice. Airport shuttle 5 euro is so much better than even Uber at 15 euro. its about 5 min from the airport so its convenient.

Partner

10/10

Exceptional

06 May 2019

Norma

Nice n close to Airport

Enjoyed our stay. Bus service into Amsterdam was regular and convenient.

Partner

8/10

Excellent

06 May 2019

Verified traveler