Name: Best Western Amsterdam
Address: Voorburgstraat, 250, Amsterdam, 250, Amsterdam, 1059 VD, NL

10/10

Exceptional

05 Aug 2026

Nina

The property was perfect and we enjoyed our stay however we had our friends cancel for to a family death and although i paid the cancellation fee insurance i wasn’t able to get any help and the staff were not very understanding

6/10

Pleasant

05 Aug 2026

manuel

The location is terrible, the neighborhood in which it is located is dangerous, I ran into a lot of drug addicts and homeless people

8/10

Excellent

04 Aug 2026

Rejina

I thought the hotel was near to airport and trams were about 5 min walk.. very convenient location.. check in was easy and straightforward and staff was pleasant.

8/10

Excellent

02 Aug 2026

Glenn

Check in was with a device - limited interaction with staff which was a shame.
Great room and clean
Near to tram and supermarket was good

6/10

Pleasant

02 Aug 2026

Aaron

The staff were friendly and helpful and the facilities were generally good: bar (limited opening hours), gym, vending machines etc. We had a triple room, the beds had very soft mattresses resulting in us sinking into our beds. The nespresso coffee machine was a nice addition.

The wet room wasn’t great, with a poor layout resulting in one side of the toilet becoming wet after the shower was used. The upkeep was poor with the towel rail very loose on the wall feeling as though it would fall off if more than one towel was hung on it, and the sink’s mixer tap not fitted to the sink allowing water to leak around its base to the floor.

The area around the hotel is a strange mixture of rundown and dirty alongside some new buildings. Homeless people hanging around the neighbouring streets asking for money or cigarettes. The hotel is convenient for the number 2 tram to get into central Amsterdam in about 15-20 mins. It is a 5 mins walk to Lidl or Albert Heijn grocery stores.

The stay was ok for our short budget trip to Amsterdam but I wouldn’t recommend it for any one travelling with a young family.

8/10

Excellent

02 Aug 2026

David

Very modern

10/10

Exceptional

02 Aug 2026

Ana

L

10/10

Exceptional

01 Aug 2026

Ahmed

This was one of the best hotels we stayed at during our trip. The location was excellent, and the staff were friendly, welcoming, and professional throughout our stay.

The hotel was exceptionally clean, and our room was spacious, comfortable, and well maintained. Having coffee available in the room was a nice touch and much appreciated.

The lobby was another highlight, with a large and comfortable seating area where guests could relax. The complimentary coffee drinks created a welcoming atmosphere, and the pizza kiosk served delicious pizza that was perfect for a quick meal.

Overall, the hotel offered a great combination of comfort, cleanliness, and hospitality. Everything was well organized, and we thoroughly enjoyed our stay. I would definitely stay here again and highly recommend it to anyone visiting the area.

10/10

Exceptional

01 Aug 2026

Jeanette

Great budget hotel to stay whilst exploring Amsterdam. Staff were friendly and helpful. Staff were constantly cleaning the communal areas. Like I said it’s on the lower end of prices for hotels but its location is superb. It’s less than a 5 minute walk to Lidl and Albert Hein and a 9 minute walk to the metro.

8/10

Excellent

29 Jul 2026

Katie

Room cleanliness was satisfactory, we had problems with dirty sheets but the manager was straight on it and had everything changed.
Staff were lovely especially the female manager she was extremely friendly and we chatted everyday about what we had been doing!
Breakfast buffet was lovely.
There is a small gym which is great for the kids in the evening.
Could definitely do with something for children within the hotel. There is only a pizza machine (which is nice) and a vendor machine with sweets and drinks which was quite expensive. Other food options would be great.
It would be good if the restaurant was open for dinner and seems like such a wasted space.
The area is a little run down but 15 mins on the metro which is a 5 minute walk away and you are in the city which worked well for us.
Overall i would return again.

10/10

Exceptional

24 Jul 2026

Stephanie

Room was clean but a couple of areas that were a bit worn especially on the walls. Bathroom was great, coffee and tea available if needed. We ate in the city so can’t rate the food but the vending machines were reasonable for a late night sugar fix. Not too far from the tram stop and we felt it was very peaceful

4/10

Poor

16 Jul 2026

Shakailah

The television in the room is very tiny and does not work. No waters in the room. Some staff don’t pay attention to the “do not disturb” sign. The location is actually a bit more deceiving, as it is hard to get into the city or even collect a bolt. Not very tourist friendly.

Family

8/10

Excellent

15 Jul 2026

Maxime

N/A

Partner

8/10

Excellent

14 Jul 2026

Sharon

Good location for the tram into central station. Room was clean and the bed was so comfy! Bar guy at night was a bit of a down in the dumps but polite enough when being served.

Friends

10/10

Exceptional

11 Jul 2026

Wendy

The hotel is great! Everything was clean, we were able to get to our room early for an extra fee but we were grateful for that since we were on a bus the night before for 7 hours from Paris to Amsterdam! It is well located ! I recommend this stay

Family_with_children

6/10

Pleasant

11 Jul 2026

Eduardo

Buen hotel para el precio, a un par de cuadras del Tram que te lleva a las principales atracciones de la ciudad de Amsterdam. La oportunidad de mejora es la temperatura del cuarto, viajamos en julio y fue muy difícil conciliar el sueño debido a la alta temperatura de la habitación.

Family_with_children

6/10

Pleasant

08 Jul 2026

ZHIKANG

I accidentally canceled the first reservation before the due date for a full refund, but when I checked in, I was told I still owed about 300 euros, labeled as “left to pay”. I spoke to the front desk lady, and she said the reason I was charged was because I canceled one reservation. I explained I canceled it by the due date, and she checked and assured me I wouldn't be charged. However, when I checked my credit card statement, I found out I was still billed. I contacted Expedia, the company I booked the hotel through, and luckily, their representative was very helpful. They told me not to worry and assured me they would work with the hotel because the booking is fully refundable. Eventually, I got my money back, but unfortunately, I spent a lot of time on this, and it ruined my first day trip in Amerstan, which was disappointing.

Family_with_children

10/10

Exceptional

04 Jul 2026

Isobel

Good

Friends

10/10

Exceptional

27 Jun 2026

Dylan

Very clean room and very comfortable.

Partner

10/10

Exceptional

25 Jun 2026

Laurida

Nous avons adoré notre séjour au best western, très bien situé facilement accessible avec transport en commun

Partner

10/10

Exceptional

22 Jun 2026

Nathan

Hvg

10/10

Exceptional

18 Jun 2026

RAUL

Excelente muy buena ubicación

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Andrea

Great safe clean centrally located hotel. Not a quaint little local charming suite but a regular block of a hotel with clean rooms & a safe quiet place to sleep. We had 3 tiny single beds with tiny blankets lol vs one bed between the two of us, but we managed. Room was a bit warm but had plug in fans to use. Instant coffee & tea & kettle in room as well. The hotel lobby had pizza, coffee & ice cream vending machines. Fantastic restaurants near by! 1. Cedars: Lebanese Restaurant 2. Lokaal van de Stad: amazing Pub 3. Benji’s: awesome cafe

Partner

6/10

Pleasant

15 Jun 2026

Pete

Room was very basic step into bathroom no sign to warn you, decor was very tired, no plug socket near mirror so difficult to use hair straightener,
Lift directly across from room broken doors continuously opening and closing all night.

Partner

6/10

Pleasant

15 Jun 2026

Brian

The building lacks maintenance. The exterior is unkept. Homeless people wander onsite and dig through garbages and ashtrays. The staff is friendly. The area of the hotel is not the best. Our uber driver describes it as ‘iffy’. The room was clean. The shower temperature fluctuates while using it.

Friends

6/10

Pleasant

14 Jun 2026

Karen

Hotel is close to the tram station. It is served by tram 2 - Westlandgracht stop. The re immediately surrounding the hotel was bit shady. There were sometimes people who appeared homeless and people soliciting. Luckily it’s a short walk to the hotel from the station. The hotel itself was clean and the lobby welcoming. Check-in is digital and you get to choose your room, based on availability. The room was clean and beds made daily. Bathroom was weird and difficult to navigate. There needs to be a glass door and a bigger lip preventing water from flowing from shower int the bathroom There was a small refrigerator in the room but no microwave. There is a pizza vending machine in the lobby in case your needed a quick snack. There was a kettle in the room and complimentary coffee and tea packets.
Staff was friendly and helpful nd assisted me in finding a laundromat nearby. Hotel was pricey for the value. I would stay there gain but bathroom needs some work.

Family_with_children

10/10

Exceptional

06 Jun 2026

Nimrod

Everything was smooth, great customer service, clean rooms and quiet location.

Family

10/10

Exceptional

04 Jun 2026

Tim

Very Comfortable. Let us drop bags until check-in time. On-line check-in was easy. Great value.

Friends_and_family Family

4/10

Poor

30 May 2026

Shiuhongordon

The check in clerk (male) was as bad as one could get. All he said was do it on the monitor myself. Even if there is nothing additional he could do, his attitude was more than cold and border on being rude. The room was average. I have never seen bathroom towels put in the cloth closet shelf because there was NOWHERE to put them in the otherwise roomy bathroom. Coffee pods were never replenished. I guess it is what it is. Breakfast was pretty good on the contrary. Staff in the restaurant are better. Location of the hotel was very good, being close to a shopping area with pharmacy, grocery stores, a pizza restaurant. The check out was very easy. The clerk was good and was not the same guy at check in. Overall. I would not come back to this hotel again for what they charged and what they delivered.

Partner

8/10

Excellent

30 May 2026

Darren

Located a short walk from Tram 2 stops which can get you into the city centre within half an hour, this is a good spot to stay when exploring Amsterdam. The room was clean and functional although the wardrobe and other fixtures were looking worn and had minor damage. It was self check in and check out so I had no contact with staff.

Friends_and_family Family

8/10

Excellent

25 May 2026

terry

It was okay

Friends_and_family Family

8/10

Excellent

24 May 2026

Kelly

Nice room with very comfy bed, the hotel is lovely. Convenient location for trams into the centre. Area feels a little dodgy at night though

Friends

10/10

Exceptional

23 May 2026

Karen

Great room and lovely helpful staff. Close to tram stop and shops.

Friends

8/10

Excellent

19 May 2026

Robin

Breakfast choice good. Cold plates meant hot food did quickly went cold.

Staff were really nice.

Room good but there seemed to be a noisy air conditioning unit nearby, outside.

Tea, coffee etc sometimes not refilled each day.

8/10

Excellent

07 May 2026

Cuca

Room

4/10

Poor

07 May 2026

Alison So Man

Check in was easy.
Beds were not comfortable at all, does not support rhe weight of an adult and is not spacious.
Shower floods very easily.
Bathroom fan does not exist.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Bonita

Nice hotel in a quiet area, although there isn’t much to do nearby. 5 minute walk to a tram stop so it’s easy to get to the center! Always came back to fresh towels and toiletries. Only complaint would be the traffic noise from the highway!

Partner

8/10

Excellent

01 May 2026

Susanne

The hotel overall was really nice. Well located to a train station and tram routes. Staff were really helpful, breakfast had a good variety and it was all very nice. Wheelchair accessible throughout. Room was clean and facilities were very good. Close to a really good shopping and restaurant are just 5 mins away. My only issue was my bed. It was incredibly uncomfortable the first night. I didn't report it, but just turned the mattress and after that it was ok.

Family

8/10

Excellent

30 Apr 2026

Michele

Basic hotel accommodations that are clean and a friendly staff with no frills. Close to a tram station, about a five minute walk.

Family

10/10

Exceptional

29 Apr 2026

Alexander

Clean large room. Staff were great

Partner

10/10

Exceptional

29 Apr 2026

MIrtha

All around a good hotel

Self

8/10

Excellent

28 Apr 2026

ian

Overall the stay was good, the hotel were sorting staffed, the bar was only open occasionally,

8/10

Excellent

27 Apr 2026

Kim

Good sized room with air conditioning. Quiet at night. Although not in the centre of Amsterdam there is a metro station about a 10 minute walk away.
Self check in-staff could have been a bit friendlier

Partner

10/10

Exceptional

23 Apr 2026

Malcolm

The hotel was well situated mid way between airport and city centre. Had good access. Rooms were comfortable and staff were friendly and very helpful. Nice bar and coffee facilities etc. A few supermarkets and cafe/ restaurants nearby.

Friends

8/10

Excellent

21 Apr 2026

Nimal

Room was clean and had comfortable beds. Easy and walkble to restaurants and supermarkets. Staff were very helpful. It has to be noted that the property was at least 7 minutes walk from the No. 2 tram stop, when travelling from Amsterdam Centrall station.

10/10

Exceptional

21 Apr 2026

Kjha-Louise

Was a wonderful stay the woman who checked us in was absolutely lovely and so funny

Friends

6/10

Pleasant

19 Apr 2026

Hilary

Towels changed everyday.

6/10

Pleasant

15 Apr 2026

Phyllis

The staff we dealt with were friendly and efficient. While the bed was comfortable, I would describe the furnishings The bar only served wine, beer and soda.
There were no washcloths in the bathroom. The hotel did not have an ice machine. We did not get clean coffee cups after our first day of a three day stay. Our room was not serviced on the third day. There was no way to control the temperature. This is not an old hotel so these lacking amenities were disappointing.

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

Dineshkumar

didnt have breakfast

10/10

Exceptional

11 Apr 2026

Mark

We stayed in Amsterdam for 2 nights at this hotel. It was close to a metro stop for line 2 into Centraal Station meaning we were able to get into all of the tourist areas quickly (and cheaply for a family of 4!)
The hotel was excellent as a base to explore, I was concerned about the area when we walked from a local car park (my car was not able to enter the zero emissions zone without a fine due to its age) but we had no problems other than a few homeless asking for money - this happened throughout Amsterdam so wasn't exclusive to the area around the hotel.
The room was clean, the staff were friendly and there were lots of facilities. The only gripe would be the lack of bar staff in an evening, the receptionist shared duties so service could be a bit slow. The breakfast was tasty, well stocked and tables cleaned quickly so we were all happy. If we go back to Amsterdam, we will definitely stay here again as it was great value for the price .

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Sam

Wrong room safe broke no egg for easter?

8/10

Excellent

08 Apr 2026

Sushanth

The hotel was accessible to many public transportation options which was great. The only drawback that I would say is that the room could have been more cleaner. There was some dust in the beds which was not cleaned may be. from the previous stay. Other than that staff was very polite and helpful.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Jason

2nd time here excellent

Self

8/10

Excellent

08 Mar 2026

James Scott

Property is clean and comfortable and is value for the money it costs.
Staff were helpful.
It's a little out of the way but close enough to be convenient.
The design of the hotel reception rises to the top of the building with a clear roof, looks great but as people come in at all hours of the night that opens space acts as a microphone to what they are all saying so it's was quite loud during the night. It wasn't that bad but not ideal.

Friends

10/10

Exceptional

27 Feb 2026

Stacey

Clean rooms, friendly staff and absolutely amazing pizza vending machine on site 😂

10/10

Exceptional

26 Feb 2026

Loren

Staff were super helpful. Room was perfect for what we wanted- was further away from town than expected but so easy to get to centre on the tram!
Everything was clean and staff so welcoming!

Partner

10/10

Exceptional

22 Feb 2026

Desalie

The hotel is a bit far off from Amsterdam Central, however public transport was a short walk.
The room and property was clean.
The property offers a self baking pizza station which was convenient for late night snacks.

Family

4/10

Poor

22 Feb 2026

Matthew Patrick

Wasnt the best to be honest

Family

8/10

Excellent

22 Feb 2026

Ann

Clean room and fresh towels everyday. Nice seating area in reception area

6/10

Pleasant

20 Feb 2026

Tau

Good location, few minutes from tram to Center taking approx 15-20mins. Shops close by too. Hotel was quite loud but perhaps where we were staying as it overlooked the reception! Not the cleanest hotel rooms but beds were comfortable. Didn’t really appear to be anyone around until the last day on reception as it’s self check in I get that but what if you need/want to speak to someone? Only people I saw regularly were the cleaners!

Family

10/10

Exceptional

18 Feb 2026

Kerstin

Great location and easy for city centre.
Clean and quiet

6/10

Pleasant

13 Jan 2026

Philip

The room was cold and air conditioning put out cold too. Thd kind Receptionist gave me a heater for 2 days which helped. The roooms appear run down. Also no care was taken for the customers because the entrance was covered in ice. To clear and maje safe would have taken little effort. Enjoyed my stay.

8/10

Excellent

11 Jan 2026

Yolanda

The breakfast was the same every day, nothing ever changed and for what it cost, I’d rather eat outside

6/10

Pleasant

07 Jan 2026

Dan

The lady running the fromt desk when we checked out was great. Handled a long line of people with a smile.

Shower curtains would be a wise investment. There wasnt one and water went everywhere.

Leisure Family

8/10

Excellent

07 Jan 2026

ron

Clean room

Leisure Partner

10/10

Exceptional

07 Jan 2026

Karla

Good place to stay and well connected with public transportation

Leisure Partner

10/10

Exceptional

05 Jan 2026

Livia

Very friendly staff

Leisure Friends

6/10

Pleasant

02 Jan 2026

Karrissa

Room clean, ok accommodations

Leisure Family

6/10

Pleasant

18 Dec 2025

Ligieja

Good for couple of nights.

Business Self

10/10

Exceptional

11 Dec 2025

Ryan Lee

It was great

10/10

Exceptional

08 Dec 2025

Danny

Room was overall solid and had what I needed, comfy bed, clean space, coffee and a hot shower. The common area was also very warm and welcoming. The staff really made this place great though. I needed help with a few things around town since I was new and unfamiliar and they did a great job to help out. Overall, I'd recommend this place and I'm probably going to come back to stay here again.

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

Sarah

Staff were so helpful especially the young lady that was on evening shift on the 2nd and 3rd and gentleman with the beard on the morning shift

Leisure Partner

10/10

Exceptional

24 Nov 2025

Ramon

Hotel was nice. Staff friendly, breakfast buffet was wonderful, bars was almost always open and full of patrons which made for a fun atmosphere. It’s kinda far from central Amsterdam but it’s an easy walk to either the tram or metro. Would definitely stayed again.

Leisure Family

8/10

Excellent

23 Nov 2025

Wilson

Staff was great, the room was good for the price.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Sofia

Clean and just what we needed.

8/10

Excellent

14 Nov 2025

Sundas

Friendly staff, clean room

10/10

Exceptional

11 Nov 2025

cherie

Staff was excellent

Leisure Family

8/10

Excellent

11 Nov 2025

cherie

Staff was very good and helpful when we checked in.

Leisure Family

10/10

Exceptional

07 Nov 2025

Robin

Clean and well equipped room (eg coffee machine and comfortable chair).
Bed comfortable and prepared daily.
Staff friendly and helpful.
Breakfast choice very good.

Self

8/10

Excellent

03 Nov 2025

Stephen

Good hotel easy access into the city using the tram just down the road

Leisure Friends

10/10

Exceptional

02 Nov 2025

Agash

Convenient location, with good transport links. Also has very helpful staff.

6/10

Pleasant

02 Nov 2025

Helen

the room was large and clean it was extremely noisey in the room above us and we could hear every footstep and conversation. it was if there was no sound insulation between the floors.
breakfast was ok but very expensive given what it was, an equivalent in the UK would be included in the price of the room.
the area where the hotel was situated was not the best but did have good transport links

Leisure Family_with_children

6/10

Pleasant

26 Oct 2025

Aiman

This is a minimalist hotel with only the most basic amenities. I specifically disliked that there was no proper soap or shampoo. The squeeze bottle was difficult to use.
The good thing was that the room was very quiet, so you could sleep properly. The location isn't the most convenient, it's very far from the central areas.

6/10

Pleasant

25 Oct 2025

Abu

Top floor room was noisy from the rain hitting the roof and the permanently on fan in the bathroom.

Mattress were too soft

Self

6/10

Pleasant

21 Oct 2025

Emma

Decent hotel

Hotel was fine, good breakfast, clean comfortable rooms, but disappointed they didn’t do evening meals. Especially with a hotel full of marathon runners!!

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Clarissa

The hotel itself was great, only issue we had was that our room door latch was not working, and our bathroom door wouldn't shut unless it was slammed with force. Front desk said they would send maintenance up to look at the faulty door latch, but if they did, nothing came of it. Other than that our stay was pleasant.

The area around the hotel is definitely dodgy - there's a homeless shelter just around the corner, and we witnessed drug dealing and junkies right outside the hotel gates. One guy (very clearly out of it) even walked into the hotel grounds to ask guests who were smoking outside for money, though security was quick to escort him out. Even though my partner and I come from a place where this is the norm, we would not choose to stay in the area again unless absolutely necessary.

Business Partner

8/10

Excellent

16 Oct 2025

Domingo

It was a OK location hotel was pretty good for the money. I would definitely recommend it if you have a family you can get up to three beds.

8/10

Excellent

13 Oct 2025

Alisa

Concierge was friendly and helpful. Check-in was straightforward. Beds were very comfortable. Overall nice stay.

Friends_and_family Friends

6/10

Pleasant

12 Oct 2025

Aileen

There was no place to dine in the area. As there were 3 supermarkets in the area, it would have been helpful to have access to a microwave or kichnette.

Leisure Family

10/10

Exceptional

12 Oct 2025

Jeff

Had a good stay. Room is very nice. Location is a bit far from sights, but a short walk to the number 2 tram that takes you right into all of the action.

Leisure Family

8/10

Excellent

11 Oct 2025

Tino

Clean room, nice location close to a supermarket

Leisure Partner

10/10

Exceptional

09 Oct 2025

Antonio

Very nice hotel, clean and modern. Buffet breakfast was excellent. Located in a working class neighborhood distant from Amsterdam centrum.

6/10

Pleasant

08 Oct 2025

Jonathan

No coffee at breakfast.

Business

4/10

Poor

30 Sep 2025

Anthony

Repeatedly, we had to ask receptionist to act as bartender. Bartender was absent from the bar. It made us feel that no one really cared about us. That reflected in a lack-lustre lobby. Empty most of the time with no charm or warmth.
Wont visit hotel again.

Leisure Friends

10/10

Exceptional

29 Sep 2025

Elina

Really enjoyed my stay at this hotel!

Leisure Partner

2/10

Poor

24 Sep 2025

Frank

The staff was extremely unhelpful and unfriendly.
The furniture is the cheapest of cheap.
The “closet blocks the hallway and makes it nearly impossible to bring suitcases in.
The shower does not drain well.
The tv did not work. Possibly just the remote, but there was no staff available to help resolve that, and the telephone that did not work.

Business_and_leisure

10/10

Exceptional

24 Sep 2025

Esther

No coffee pod refills on 2nd day! ! otherwise lovely room and fresh towels etc

6/10

Pleasant

23 Sep 2025

Astra

The property is near the airport and is also quite near to the tram system.

Business Family

2/10

Poor

18 Sep 2025

Frances

Bare rooms!

Leisure Partner

6/10

Pleasant

18 Sep 2025

Ramin

Not the cleanest, with rather small rooms and a cramped bathroom (even the triple with three twin beds felt tight). On the plus side, it’s close to public transportation and about 25 minutes to the heart of Amsterdam.

Leisure Partner