Name: The Spires Edinburgh
Address: Hanover Street, 93-95, Edinburgh, EH2 1DJ, GB

2/10

Poor

26 Jul 2026

Rebecca

Still awaiting my email confirming the entry code to the building and flat. Had to ring the emergency number to get in as received no codes to get in the front door. Was told this would be sent as priority…still no email. Eventually got in and after a 6 hour drive we wanted a shower but no towels. After numerous attempts messaging on the hotels.com app (no reply), no reception (only mon-Fri), we then had to ring emergency duty manager who after 3 phone calls and 40 minutes said that the company had ran out of linen and there was no towels. No communication regarding this. Was told we would get some delivered at 9am the next day (told the housekeeping would coming in 1 hour earlier especially to give us some towels). Again, I’m still waiting on these. No one came to our door. Zero communication. To top it all off we got no sleep whatsoever as being directly above a club which is open until 3am is not ideal. No rest, unable to wash, would never stay again. Poor customer service.

8/10

Excellent

20 Jul 2026

Patricia Allison

Central Edinburgh, fine for 1 night & probably handy for longer.
Carpet pretty yuck, sticky & discoloured but appreciating the challenge with volume of folks passing through

Partner

8/10

Excellent

20 Jul 2026

Michael

Central location with easy access

Partner

8/10

Excellent

14 May 2026

Connor

Very convenient location. Room was decent with all essentials included.

Partner

6/10

Pleasant

28 Apr 2026

Andria

No response after reaching out for instruction for using the dryer and lower the temp in the room. The room was extremely hot !!

Self

10/10

Exceptional

13 Apr 2026

Annmarie

Had your own seperate bedroom away from living area. Kitchen had all amenities, washing machine, dishwasher, well equipped. Very clean and local to train station

Friends

10/10

Exceptional

30 Mar 2026

Nithin

Great location to stay in Edinburgh. Close and walkable to everything - restaurants, attractions etc. Apartment is really good. Clean, big, spacious. All good.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

STEPHEN

The apartment was centrally located about a 10 minute walk from the train station. The room was just the right size for our family of 5. The staff was very attentive to our needs.

Family

6/10

Pleasant

06 Jan 2026

Kevin

Appartement was a decent size but quite run down

Leisure Family

6/10

Pleasant

24 Nov 2025

Alison

Apartment 3. Two rooms. Bedroom sealed like a Tomb and as hot as an oven - no aircon, no way to open windows, only a small ineffective FAN. Even with Heating turned down to minimum room unbearably hot. Fridge the opposite - was turned up to maximum and froze pepsi bottle and (more seriously) insulin stored in Fridge overnight. Great location, but overall not a good nights sleep so wont be back...

Partner

6/10

Pleasant

23 Nov 2025

Jacqui

Although apartment was clean and comfortable, it was directly above a very loud and noisy bar/nightclub! Unable to get any sleep until after 2am when the music stopped. Glad i hadnt booked the apartment for my young family, as i was thinking of doing so in the future before i experienced last night! Such a shame as the apartment was very nice.

Friends_and_family Family

8/10

Excellent

21 Oct 2025

DeAnna

Great location, clean, spacious! Great for walking to Edinburgh sites, Royal Mile, dining, shopping. Comfy beds! Perfect for our family of four. Our only complaint was the noisy music and crowd at the club just below our apartment. It doesn’t close until 3 am. Be sure to take ear plugs! But we would stay here again…and be more prepared next time!

Leisure Family

10/10

Exceptional

11 Oct 2025

Kristine

An excellent location with room for the whole family at a reasonable price.
Pros:
- walkable area, lots of amenities
- clear check-in instructions, with flexible check-in and out options
- cab service to airport that was so easy and cheap compared to many other options
- can add on breakfast if you want
- elevator

Cons:
- because of the age of the building, the plumbing uses a macerator. This is loud.
- lack of hooks in the bathrooms, and places to set toiletries in the showers
- a few cosmetic blemishes like dents in the wall
- location a bit noisy outside with nightlife, but ear plugs solve that
- some instructions on operating the appliances could be helpful

Would definitely stay again!

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

George

Staff friendly and helpful

Partner

8/10

Excellent

21 Sep 2025

Linda

Nice, but noisy.

Pros and cons of Room #12.

Pros: Easy to find
Great location
Brian on desk was top notch
Lift
Washer/dryer
Kitchen well stocked
Bed comfortable
Great bathroom
Very clean and spacious

Cons: Very noisy bar directly across street and open until
1 am made for late nights
Washer/dryer instructions not the greatest
TV a little wonky to figure out
No early check-in after a red-eye
Very hot, but fan supplied

I would stay again if guaranteed a room at the back side of the building, but if not, then I would pick another as bar was overbearing every night (4 night stay). Windows have been fitted with extra glass, but I'm afraid that did little to deaden the thump, thump, thump of the base and drunken patrons leaving at closing time.

Partner

10/10

Exceptional

14 Sep 2025

John

Good location

10/10

Exceptional

11 Sep 2025

Peter

Great location in city centre
Well set up & thought out.
Staff really helpful.
Would recommend👍👍

Partner

10/10

Exceptional

10 Sep 2025

Marion

Spacious and comfortable well equipped apartment in a great location

Leisure Friends

10/10

Exceptional

30 Aug 2025

Toni

Perfect location!

Fabulous trip to Edinburgh - ideally located to explore the city - comfy bed and everything you need for a short trip.

Friends_and_family Friends

10/10

Exceptional

29 Aug 2025

JANET

Professional, helpful staff. Everyone was very pleasant and went out of their way to answer questions, provide directions & offer suggestions on what to see. Apartment was clean, well equipped and perfect size.

Leisure Friends

10/10

Exceptional

24 Aug 2025

Fae

Comfortable room with a kitchenette and laundry. We would definitely stay here again.

Leisure Partner

10/10

Exceptional

21 Aug 2025

CLAIRE

Although we only needed it for one night, this property would have been ideal for a 3-4 day stay.

Leisure Partner

4/10

Poor

18 Aug 2025

Georgia

As soon as we checked in we noticed the light in the bathroom was broke and flickering non stop. It was difficult to be in the bathroom at all with this light as it genuinely felt like a room used for torture.

There was no reception as it was a Sunday so couldn’t report there. I called to report this immediately and was told I would receive a call back in 5 minutes. An hour later I had still received no call back so I called again and was told they forgot to call me back but that they couldn’t get a hold of the duty manager. He said he would continue to try contact the duty manager to get it fixed for us. I told them I didn’t want to wait about any longer and I was told this was ok as the duty manager could access the room anyway even if we weren’t in. Needless to say this wasn’t fixed when we returned at 10pm that evening and I received no further update at all, even now.

I was here for the fringe and dealing with this meant staying in the aparthotel for much longer than I wanted to meaning we missed out. The issue itself left us with pounding headaches and flashing that seemed to continue well after leaving the room. This is so dangerous but in particular to those with epilepsy or prone to seizures.

Overall a disappointing stay. In addition to the above, room was warm (although a fan provided) and too bright (only a blind that didn’t keep light out), place wasn’t very clean (mould and dirt across the flat). Location was good

Save the headache (literally) and book elsew

Leisure Partner

8/10

Excellent

04 Aug 2025

Tina

Great Location

Great location for everything!! Very comfortable king size bed. Rooms do get a little hot and stuffy as you can’t really open the window.

Partner

10/10

Exceptional

11 Jul 2025

Verified traveler

Excellent value accomodation in Edinburgh centre

Small 2 bed, 2 bathroom flat. Perfectly suited our needs as a base for our family of 1 couple and grown-up child. Good sleep and couldn't hear any street noise. Clean. Would book again.

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Verified traveler

Spires Apartment

The Spires Apartment stay was comfortable and we enjoyed our stay. The front doors are a little challenging as is the narrow doorway, especially if you’re travelling with large suites, you may struggle a bit and be prepared to climb a few stairs to the elevator.
It is a self serve building, there may not be staff onsite, but the instructions are perfect!
Our room overlooked the street and we were able to open our windows.
The suite was fully furnished, kitchen, laundry (washer/dryer combo), bed was comfortable and hot water shower.
We did not have a car then, but were walking distance to many attractions.

Partner

6/10

Pleasant

27 Jun 2025

Verified traveler

Cramped and noisy

Very small rooms, uncomfortable beds, hot, and very noisy in one bedroom with the bars below.

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Maureen

Exceeded our expectations! Rooms were spacious, quiet. Staff so friendly and helpful!

Leisure Family

10/10

Exceptional

03 Jun 2025

Shanley

I would have loved to stay here longer, and we would definitely stay here again. The staff was very communicative, there was a variety of food options; it’s close enough to main attractions to be accessible via walking while also avoiding the more populated areas. We had a two bedroom suite that was perfect for the four of us. It had comfy beds, two full bathrooms, a kitchen area equipped with dishes and appliances for convenience and a feel of a home away from home. The elevator is two person max, but that’s fairly typical for Edinburgh. We were on the top floor, and the stairs were still manageable. We were very pleased with our stay and how conveniently located it was.

Leisure Family

8/10

Excellent

19 May 2025

Tony

Edinburgh

Comfortable accomodation centrally located amongst bustling bars and restaurants.

Business

10/10

Exceptional

19 May 2025

Jane

This was such a convenient, quiet, comfortable(great bed and flow of air quality) for us to stay. I would definitely stay here again!

Leisure Family

8/10

Excellent

10 May 2025

Robert

Good value for Edinburgh. Check-in is computer labor intensive. Checkout is too early at 10am and they charge 15 Pound per hour for late checkout. Checkout should be at least 11am with a courtesy checkout till noon if requested.

Business_and_leisure Self

10/10

Exceptional

16 Apr 2025

Jana

The apartment was nice and clean. The located was very convenient, only 10-15 mins walk from the city centre with many restaurants & caffees nearby.

Leisure Self

6/10

Pleasant

07 Apr 2025

Felicity

Convenient. Some noise at night from nearby bars.

Leisure

10/10

Exceptional

01 Apr 2025

Verified traveler

Central. Simple. Decent.

Handy for the station. Easy check in / out. Simple single room with a good double bed and a kitchen/diner, toilet/shower in a 2nd room.

Friends_and_family Friends

6/10

Pleasant

23 Feb 2025

Richard

There was a cigarette burn on the carpet
We couldn’t put heating on as the radiator was leaking
The double bed was two single mattresses put on a double base!!

Partner

8/10

Excellent

18 Jan 2025

JEBUN NESSA

We stayed for a couple of nights in December - the 1 bed flat was good overall. One thing we noticed was bin bags full of rubbish left in the lift- they were there every day of our stay, we’d go out and come back with the bin bags still there and smelly. Avoid the lift and use the stairs!

6/10

Pleasant

10 Jan 2025

Mark

enjoyed my stay there Garry was very helpful and looked after me so it was a nice time and space to myself nice and quite the time i was there will be back again thank you

Self

8/10

Excellent

04 Jan 2025

Tracy

Fab location and well managed accommodation

Great trip despite NYE Hogmanay cancelled. Great location and accommodation had everything we needed and staff very attentive.

Partner

6/10

Pleasant

08 Dec 2024

Stuart

This review could have been more detailed and positive if my request for refund on one night had be prioritized.
My travel agent advised, just before we stayed at Spires, that our return air flight had been moved forward by 24 hours. Consequently, our pre-booked stay of 6 nights was shortened to 5 nights. Extensive email communication with Craig Duguid, National Sales Manager, of Spires, followed and at all times he hid behind Terms and Conditions to avoid reimbursement for the lost night of accommodation, effectively condoning corporate theft by taking payment without providing any service. Hence what might have been a more than satisfactory stay and positive review, is now dealt with the indifference that Spires Apartments showed to my request

4/10

Poor

27 Nov 2024

Pablo

It was just ok. The studio was small and a bit outdated. I’m not sure if the cleaning wasn’t the greatest or it wasn’t just well maintained, honestly maybe both.
Washroom below average too.
Location was good and convenient.

Staff wasn’t friendly and Don’t even think about early check in, late check out or bag storage… zero chances.

Leisure Partner

10/10

Exceptional

08 Nov 2024

Michelle

Theatre break

Partner

10/10

Exceptional

03 Nov 2024

Martine

Perfect position

Perfect positioning for us. Parked at Q-Park all organised very easily. Check in was super easy and room was fab!

Partner

10/10

Exceptional

01 Nov 2024

Arnold

It was a great apartment in a very good location

10/10

Exceptional

28 Oct 2024

Amanda

Loved our stay. Beds were comfy and really appreciated how clean it was. It’s in a great location and was easily walkable to restaurants, shops and the train station. We would definitely recommend the property and will stay here again when we return to Edinburgh.

Leisure Family

4/10

Poor

16 Oct 2024

Rachel

The apartment is very central. Only thing is the night time noise. I was up most of the night because of the music from the club next door which went on until 3am on a Monday night.

Room was well equipped. The sofa desperately needs binned it was covered in stains and looked dirty. The carpet also needs a good shampoo or replaced.

Leisure Family

8/10

Excellent

07 Oct 2024

Sara

central location

excellent central location

Friends_and_family Family

8/10

Excellent

23 Sep 2024

Shannon

The location is fantastic for walking to the castle, Victoria Street, and Rose Street, check in instructions were very clear, but the rooms could be updated, and late night noise can be an issue if you are a light sleeper. The beds we’re comportable, and it was nice to have a two-bed two-bath apartment in such a good location.

Leisure Family

10/10

Exceptional

20 Sep 2024

Regina

This is a very good option to save money in a veryexpensive country while maintaining a very good standard of quality. We were there with our two chipdren and the apartement was large enough with great kit hen and a large bathroom, in addition to asmaller one. TV could be bigger. Well located, walking distance from restaurants, pubs, sights, shoping. The property is older but still fine. Communications with staff could be better about payment mode. Oay attention if you arrive on a Monday

Friends_and_family Family

8/10

Excellent

05 Sep 2024

Robert

Parking was a fair distance at the Q. Did not find out about the hotel discount until we had already parked. It would have been nice to be advised about that before hand. Overall very happy with location short walk to the castle and Royal mile

Leisure Family

4/10

Poor

29 Aug 2024

Rachel

Overall not clean enough. The hairdryer is very dirty. Kitchen stuff are oily.

Leisure Friends

10/10

Exceptional

27 Aug 2024

Michael

Great location- convenient to transportation (3 blocks from the airport tram) and great dining options. Very easy checkin. We loved the washing machine and well-stocked kitchen. Plenty of room and very comfortable beds. We were there for the last weekend of the Fringe so we heard some street noise but that was expected. Very helpful reception staff.

Leisure Family

10/10

Exceptional

28 Jul 2024

Elaine

Perfect size and all appliances

Business_and_leisure

10/10

Exceptional

22 Jul 2024

Chasity

Pros: I Loved the central location, beds were very comfortable, and rooms clean. Kitchenette had everything we needed.

Cons: Bar next door. Loud noises throughout the night.

Leisure Family

10/10

Exceptional

13 Jul 2024

Yee

Convenient location with good and clean facilities. Car parking is paid parking at secure and safe place which I used the discount code retrieved from the company website.

Leisure Friends

8/10

Excellent

23 Jun 2024

Peter

Great location. Staff were friendly and helpful.

Leisure Family

10/10

Exceptional

17 Jun 2024

Julia

Nice place

Excellent place and location. Great instructions. Very clean and given what we paid for hotels, it’s very reasonable. 2 bedrooms. One bedroom had a queen and single. Other bedroom queen. 2 baths with showers. Nice living area. Lots of towels. No complaints. If you need an elevator, keep in mind you have to walk up 5 steps or so, so wheelchairs might be a problem.

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

james

.

Leisure Family

10/10

Exceptional

19 May 2024

Rachel

Absolutely loved staying here! Would definitely recommend. We were upgraded to a bigger room when we arrived which was a lovely surprise. It’s right in the middle of everything and feels like a home away from home. The staff were also all so friendly and helpful. Thanks for a great stay :)

Leisure Partner

10/10

Exceptional

27 Apr 2024

Ashley

Wonderful spot for our traveling group, loads of space and amenities!

Leisure Friends

8/10

Excellent

17 Mar 2024

Magnus

Perfect location for visiting the coty

Leisure Self

8/10

Excellent

14 Jan 2024

Loren

A basic yet very clean apartment with all the necessities. Ideal location for shopping and eating out in Edinburgh. Would stay again

Leisure Partner

4/10

Poor

19 Dec 2023

Verified traveler

Missing medication and poor customer service

I stayed two nights on the 11th and 12th December this year with my daughter who was in Edinburgh for a job interview. The apartment was good and in a good location. Good amenities. But I left my prescription medication and vitamins in the kitchen area to remind me to take them in the morning, the first morning they were there the second morning when i went to get them they were gone. I reported the matter to reception who told me they would check the cameras and I am still waiting for a reply.

Business

8/10

Excellent

29 Nov 2023

Janet

The apartment was spacious, clean and comfortable and very well equipped. The entry was rather shabby, but once inside everything was warm and welcoming. It was great value for money for an apartment so close to the centre of Edinburgh

Leisure Self

8/10

Excellent

25 Nov 2023

Laura

Lovely clean apartment with friendly staff. Unfortunately it is above a nightclub that’s open until 3am and you can hear the music and feel the bass of the club reverberate throughout the building. Not conducive to a good night’s sleep. Great location apart from being above the nightclub!

Leisure Friends

10/10

Exceptional

15 Nov 2023

Verified traveler

Worth it

The parking lot that the facilities have a discount with is quite far. The living space isn’t very spacious but we were out most of the day anyway.

Friends_and_family Friends

10/10

Exceptional

06 Nov 2023

Joanna

Great place to stay

Leisure Family

4/10

Poor

10 Oct 2023

a

Noisy but nice

Place was very nice but there’s a night club nxt door and the bass from the club had our apartment in the 2nd floor vibrating till 1am it was that loud so not good if you want to sleep and for the price bit expensive you also have to pay a £250 deposit before they let you in so was a bit of hassle

Friends_and_family Family

8/10

Excellent

05 Oct 2023

Robin

Great stay, convenient location, excellent accommodations. Would recommend to everyone.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2023

Cheryl

Short walk to shops and restaurants, very helpful staff, clean and comfy room.

Leisure Self

4/10

Poor

12 Jun 2023

Graeme

Nice apartment but BEWARE THE NOISE!

A mixed review - apartments themselves were very comfortable. However, my room was on the second floor and above a pub/club, which lead to considerable noise until 345am - it might not be every night, but I would expect Thursday through Sunday (at least). Appreciate that it's outside of the control of Spires, but contributed to a grim night of little sleep.

Business

10/10

Exceptional

15 May 2023

Stela

happy and satisfied customers!

accommodating staff, the place is very accessible and decent room. Over all, happy and satisfied customers!

Partner

2/10

Poor

13 May 2023

JM

We had booked a one bedroom and we’re given a studio. The apartment had not been cleaned, kitchen floor was sticky, chattered glass on the carpet, radiator thermostat head was broken and on the floor. Impossible to close the velux. Hair around the bathroom sink. Lift was not working and we were on the third floor. Other guests came in at 03:30am drunk and making a lot of noise on the same floor as us. Street noise all through the night despite being a Sunday night. Won’t return to this place.

Leisure Partner

8/10

Excellent

11 May 2023

Kim

Overall happy with our stay except the check in. The check in process was not good. The apartment was nice and clean. There were fire doors to all rooms that had to be kept close. That was a little strange, but no big deal. Other than the check in, i would recommend this place.

Friends_and_family Family

8/10

Excellent

25 May 2022

Patricia

Very centrally situated and easy to get around.
It’s surrounded with good food making it convenient
This service apartment is quite old but we’ll maintain.
It can be noisy because of the bars/restaurants below.
Overall we hard a pleasant stay

Leisure