Name: W Edinburgh
Address: 1 St James Square, Edinburgh, GB

4/10

Poor

30 Jul 2026

Hamza

I’m really disappointed with this hotel . I asked for a towel it came 20 mins later as I had a wedding to attend and I got late for that
Ontop of that the water stopped working whilst I was in the shower
I’m truly disappointed never experienced a trip like this honestly
The hotel was nice looking but terrible experience

6/10

Pleasant

20 Jul 2026

dana

ok

8/10

Excellent

17 Jul 2026

Lauren

The W Edinburgh is well situated between the Old Town and New Town and very quiet considering its location. The staff was incredible and very accommodating with welcome drinks and bringing bags up to the room. The room itself is quite spacious, however, the only thing to note is the bathroom situation which is two separate rooms for the toilet and shower with frosted glass which is open to the room so everything can be heard. Other than that, for a couple of nights, the hotel is perfect and would recommend for couples given the bathroom set up.

Partner

10/10

Exceptional

12 Jul 2026

Linda

I absolutely loved my stay here.
The hotel was beautiful and the staff were really wonderful.
I had been asked in advance if I was celebrating a special occasion and I explained that it was my Ruby wedding anniversary although I had been widowed for many years.
When I checked in there was a beautiful bouquet of roses in my room with a card from the staff.
This was such a lovely gesture and I really appreciated it..
I will definitely return here.

Family

10/10

Exceptional

30 Jun 2026

Angela

Beautiful hotel. Staff was very helpful. Restaurant was fabulous. The views of city

Family

10/10

Exceptional

26 Jun 2026

Gaylyn

Convenient location and great service.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Melanie

Arrived with my teenage son for two nights.
Located in a great area very walkable to amenities and shopping. Staff were nice.

However, for a 5 Star property at this price point it was a terrible experience.

1. Power outlets all stopped working within 2 hours. Maintenance came and fixed it- one hour.

2. Same night, our AC and ventilation stopped working. Unable to open windows and the room was unbearably hot. Multiple attempts staff was able to fix it.

3. Day 2- left at 10am and asked front desk to make sure housekeeping came to bring fresh towels and empty garbages while we were out. Arrived back at. 1:30pm and nothing done. Went to front desk and asked again. Nothing done.

I ended up emptying the garbages myself and placing all garbage outside my room with the dirty towels at 2:30pm.

4. Went back to reception at 2:30pm and asked again.

5. Came back at 4:15pm and towels, garbage still sitting at door outside in hall ( room still not cleaned and no towels) Garbage and towels were not picked up from hall until 8:30pm despite notifying reception and seeing housekeepers walk by multiple times

6. Went to reception and asked they get some towels and I brought them myself up.

7. Fan and AC again stopped working at 9pm. Maintenance spent 30 minutes trying to fix. Made us pack up and move rooms at 10pm. New room also had no fan and AC working. Finally by 11pm was fixed.

Upon check out gave me 30% off room. Should have had one night free minimum!

Family

10/10

Exceptional

02 Jun 2026

Shannon Burl

Superb hotel!!! New, clean, super helpful staff, great location, very comfortable bed, everything perfect!!

10/10

Exceptional

31 May 2026

Jesus

Great service and staff is awesome

Friends_and_family Friends

8/10

Excellent

26 May 2026

Kim

Staff was terrific!

We did have some trouble with data and cellular service in our room.

We were also disappointed in view from balcony.

Family

10/10

Exceptional

15 May 2026

Lauren

Great

10/10

Exceptional

08 May 2026

Jacob

Nice location, beautiful building, great views, great staff.

Family

10/10

Exceptional

03 May 2026

Sandra

The property is very close to the center of the city, walkable and is right next to a shopping mall. It is quiet and a lovely building super modern and cool

Partner

10/10

Exceptional

16 Apr 2026

Will

Top notch modern hotel. 100% would stay again

8/10

Excellent

13 Apr 2026

Martha

Might have been the smallest hotel bathroom I've ever had but the view from the bar made it all worthwhile!

Family

8/10

Excellent

09 Apr 2026

Sebastian

Good. But was a bit hot + dusty

Self

10/10

Exceptional

01 Apr 2026

Heather

Beautiful hotel with pristine rooms. Abundant luxury in-room amenities (robes, slippers, coffee, tea, and lots more). Great location close to bus station, train station, and multiple restaurants. The staff were friendly, professional, and efficient. Seamless login to wifi. Was able to stream from my device to TV with no technical issues. Never had to wait more than 5 seconds for an elevator. I love that it was actually possible to open the window too! (just a few inches, but enough to get fresh air). Thanks for a terrific stay!

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Scott j crowe

Wonderful hotel. Great staff, great location, modern with great bars & restaurants

Partner

10/10

Exceptional

29 Mar 2026

Michelle

Excellent staff in reception, lounge and at breakfast. Fabulous views from the restaurant & lounge.

Partner

10/10

Exceptional

27 Mar 2026

Lucy

Super located hotel, helpful and friendly staff where nothing is too much trouble - from arranging taxi’s / local knowledge / extra tea bags! The room was perfect, really clean and modern. Highly recommended.

Self

10/10

Exceptional

25 Mar 2026

Zachary

Staff was attentive, helpful and kind

Partner

10/10

Exceptional

20 Mar 2026

Shamrez

Staff and room were truly excellent. Really loved the staff!

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Marie

Just a wonderful Hotel that surpassed our expectations. Attention to every detail. We will be back!

Partner

10/10

Exceptional

15 Mar 2026

Jonathan

Brilliant location. Very handy for Kilt Shopping!

10/10

Exceptional

15 Mar 2026

Alannah

From the moment we arrived, the staff were excellent! Offering a very warm welcome, arranging a birthday treat for my partner and going out their way to assist us. The room itself was beautiful and we can’t wait to visit again.

Partner

10/10

Exceptional

11 Mar 2026

Bryan

Great welcome with hot towel and drink. Room was lovely

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Bradley

👍

Partner

10/10

Exceptional

01 Mar 2026

Katrina

Staff were fabulous as was the room drinks and breakfast!

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Hortense

The room was spectacular and the staff was consistently courteous and helpful. The spa experience renewed my faith in humanity. 😅 I'd stay there again in a heartbeat.

Business Self

10/10

Exceptional

23 Feb 2026

Muhammad

I

6/10

Pleasant

22 Feb 2026

tracy

Our room was across from Private door AKA housekeeping and doors slamming all morning long! Not ok!

10/10

Exceptional

17 Feb 2026

Jason

Ideal location

10/10

Exceptional

16 Feb 2026

John

Great

10/10

Exceptional

13 Feb 2026

Georgina

Small room but staff & service very good

10/10

Exceptional

06 Feb 2026

Roger

Super Friendly staff, great location and great room

10/10

Exceptional

28 Jan 2026

Martin

Room was perfect. A little late completing the housekeeping but the cocktail vouchers made up for it

Partner

8/10

Excellent

18 Jan 2026

Moira

Staff were great and went out of their way to make sure we enjoyed our stay.

Partner

10/10

Exceptional

18 Jan 2026

Rosie

Great service, lovely room, amazing location

Partner

10/10

Exceptional

18 Jan 2026

Carmen

Beautiful hotel. Warm welcome at check-in.
Room with a great view and everything you would possibly need. Fantastic central location. Would 100% recommend.

Business Family

10/10

Exceptional

11 Jan 2026

Kristopher

Everthing we were very lucky and got upgraded and the suite we got put in was out of this world staff could not have been any better

Partner

8/10

Excellent

10 Jan 2026

James

Room/Suite was outstanding. Sinks outwith toilet area.. strange but okay. Service from the staff was exceptional, cant fault them. All very pleasant.

Partner

8/10

Excellent

09 Jan 2026

ANTHONY

location

Partner

10/10

Exceptional

02 Jan 2026

Danielle

Gregg was very helpful when checking us in upon arrival. Location is great as well.

Friends_and_family Friends

10/10

Exceptional

31 Dec 2025

Catherine

Gorgeous hote

Partner

10/10

Exceptional

23 Dec 2025

elizabeth

Amazing hotel Loved every minute of our stay

Friends_and_family Family

4/10

Poor

22 Dec 2025

Kerri

Check in took very long, the lady who then checked us in was unfriendly. The room was facing onto other guests rooms so no privacy.

10/10

Exceptional

21 Dec 2025

Adam John

Amazing hotel with friendly helpful staff. Clean and tidy & a perfect location for visiting all of the shops, bars, restaurants & sights.

Would highly recommend- we will be visiting again!

Leisure Partner

8/10

Excellent

20 Dec 2025

Jack

The hotel itself is beautiful but I found the check in and out process very long and frustrating. I had to provide photo ID and pay £100 to check in. The room was nice but very small for £284. Took ages to get served in the bar aswell. The door in the bathroom made a very loud noise and I had to list every item i consumed from the room when I left.

Self

10/10

Exceptional

20 Dec 2025

Nino

Cant say anything than perfect. The hotel, staff, food and locations was impecable. Best hotel in Edinburgh!

Leisure Partner

10/10

Exceptional

19 Dec 2025

Angus

Every member of staff that we dealt with were absolutely first class in their roles. The Sushisamba restaurant is outstanding as is the Joao bar also. Highly recommend this hotel and its restaurants.

Leisure Family

10/10

Exceptional

12 Dec 2025

Margaret

Lovely room and helpful staff at reception

Friends_and_family Friends

10/10

Exceptional

12 Dec 2025

Keng Woon

Great stay at W Hotel with special thanks to Wilson that went out of the way for the various advices given to make the trip more enjoyable.

Leisure Family

10/10

Exceptional

08 Dec 2025

Kiran

Very friendly staff welcome drinks roomwas just wow and amazing very clean .very comfortable bed

Partner

10/10

Exceptional

08 Dec 2025

R A C

Everything was faultless

10/10

Exceptional

06 Dec 2025

Shabnam

Amazing stay, everything was outstanding. Beautiful hotel, staff were great very attentive.
Location perfect, couldn’t fault anything

Leisure Partner

6/10

Pleasant

02 Dec 2025

Andrew

The room was well appointed and clean. My room however was across the road in another building which meant I had to cross in the pouring rain to get to my room or back to the main hotel building to use any amenities or reception. Additionally, there was a construction site directly outside my window which was both noisy and detracted from privacy.

Business

10/10

Exceptional

30 Nov 2025

David

the location off the hotel is excellent and the hotel staff very kind and helpful we had a very relaxing stay

Leisure Partner

6/10

Pleasant

26 Nov 2025

ABDULLAH

The reception staff was not helpful at all and she made us wait 2 hours for the room until 3pm and then we only got the rooms 3:35

We were three adults each in a room and she asked me twice why did you book three seperate rooms and she was shocked. Something wired and unprofessional. She also delayed us intentionally and i have complained

10/10

Exceptional

23 Nov 2025

James

Amazing view, terrace was well-kept and clean. The lighting modes (especially the mood lighting setting) was superb. The bathroom was clean and had a luxurious and modern look to it. The automated curtains and complimentary glass bottles of water were a fantastic touch to the experience. The rooftop bar and other lounges were posh and had a good vibe. The location was near to the train station and the downtown area, not too far from the various tourist attractions.

Leisure Partner

6/10

Pleasant

23 Nov 2025

Julie

The hotel room and staff were excellent — everyone was friendly and helpful. Unfortunately, breakfast for my husband was disappointing. He ordered scrambled eggs on sourdough toast, but it first arrived on bread that hadn’t been toasted. The waitress was lovely and took it back, but when it returned the toast was burned and there was no butter. It felt like the chef was annoyed at the feedback, which isn’t what you expect, especially with breakfast costing £30.

Partner

10/10

Exceptional

11 Nov 2025

Risa

Great location and beautiful hotel

Leisure Self

4/10

Poor

10 Nov 2025

Lesley

On checking into the property for a two night stay our booking hadnt been combined despite emailing earlier in the week and also advising that the two bookings should be beside each other as we were celebrating a special birthday and attending the rugby the following day. we also requested to be in the main building but instead we were being put over to the smaller annex apartment suites. However we did eventually come to some resolution but this was after a ninety minute wait in reception and having to put our point across very heavily. We felt that due to the hotel being very busy for the rugby our booking had been overlooked and downgraded and they also advised that as we were booking via expedia this would be the case. The breakfast was very poor the following morning, and the staff not very attentive at all, we had to wait around twenty minutes each time we asked for a coffee, the water was hot instead of cold for our chilled drinks and the staff couldnt have cared less, i also asked for some ketchup at the time of receiving part of my breakfast and received it fifteen minutes later once finished. At this point in time we dont feel we would stay there again and we have stayed in the W in Dubai three times and never had this experience.

4/10

Poor

10 Nov 2025

Lesley

On checking into the property for a two night stay our booking hadnt been combined despite emailing earlier in the week and also advising that the two bookings should be beside each other as we were celebrating a special birthday and attending the rugby the following day. we also requested to be in the main building but instead we were being put over to the smaller annex apartment suites. However we did eventually come to some resolution but this was after a ninety minute wait in reception and having to put our point across very heavily. We felt that due to the hotel being very busy for the rugby our booking had been overlooked and downgraded and they also advised that as we were booking via expedia this would be the case. The breakfast was very poor the following morning, and the staff not very attentive at all, we had to wait around twenty minutes each time we asked for a coffee, the water was hot instead of cold for our chilled drinks and the staff couldnt have cared less, i also asked for some ketchup at the time of receiving part of my breakfast and received it fifteen minutes later once finished. At this point in time we dont feel we would stay there again and we have stayed in the W in Dubai three times and never had this experience.

4/10

Poor

10 Nov 2025

Lesley

On checking into the property for a two night stay our booking hadnt been combined despite emailing earlier in the week and also advising that the two bookings should be beside each other as we were celebrating a special birthday and attending the rugby the following day. we also requested to be in the main building but instead we were being put over to the smaller annex apartment suites. However we did eventually come to some resolution but this was after a ninety minute wait in reception and having to put our point across very heavily. We felt that due to the hotel being very busy for the rugby our booking had been overlooked and downgraded and they also advised that as we were booking via expedia this would be the case. The breakfast was very poor the following morning, and the staff not very attentive at all, we had to wait around twenty minutes each time we asked for a coffee, the water was hot instead of cold for our chilled drinks and the staff couldnt have cared less, i also asked for some ketchup at the time of receiving part of my breakfast and received it fifteen minutes later once finished. At this point in time we dont feel we would stay there again and we have stayed in the W in Dubai three times and never had this experience.

8/10

Excellent

09 Nov 2025

Claire

Welcome from Reception and helpful Doorman really stood out

Leisure Partner

10/10

Exceptional

09 Nov 2025

Pamela

Staff where polite,helpful and welcoming.rooms where beautiful and so clean,everything you needed where in the rooms.easy parking and lift entry from car park to hotel,with discount.well centred hotel,seconds walk from all the shopping centres and restaurants.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Alison

Lovely unique hotel in such a great location - staff were so welcoming and obliging and the food was delicious.

Leisure Family

10/10

Exceptional

06 Nov 2025

Kathy

Very nice hotel right next to shopping mall. Modern, comfy bed. Staff helpful and friendly. Bars great, very clean. Easy walk to old town. Would recommend

Partner

10/10

Exceptional

31 Oct 2025

Verified traveler

I recently stayed at the W Edinburgh arriving after an overnight train trip on the Caledonian Sleeper. The W is a stylish new hotel that mixes a sleek blend of modern luxury and stylish Scottish flair.

Perfectly placed in the St James Quarter, it’s ideal for exploring the city, steps away from top restaurants, shops, and just a short walk from Princes Street and the Old Town. You get both the buzz of the city and the calm of a luxury escape.

Our room was beautiful with a large window, plush bedding, and thoughtful touches. The bathroom was a highlight, with a rainfall shower and luxurious amenities.
Every member of staff struck that perfect balance of being relaxed yet professional. Service was genuinely outstanding. We would highly recommend the W to travellers to Edinburgh!

Leisure Family

8/10

Excellent

31 Oct 2025

Catrina

Lovely stay at the W Hotel. Disappointed at breakfast when I ordered tea and received a teabag in a cup if water. I would expect an hotel of this standing to have teapots

Friends_and_family Friends

10/10

Exceptional

26 Oct 2025

Martin

Beautiful hotel in a beautiful location.
Staff very attentive and professional

Partner

10/10

Exceptional

24 Oct 2025

Karen

first time

Very central location. Clean and tidy. Staff were very helpful and pleasant. Would book a stay again in the future.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Javier

Amazing place!

Leisure Partner

4/10

Poor

19 Oct 2025

Duncan

Room layout & semi-opaque bathroom facilities do not suit anyone who prefers a small amount of privacy for toilet, showering and drying activities

10/10

Exceptional

18 Oct 2025

Lynne

Lovely hotel, in a terrific spot in Edinburgh. Tons of shopping and restaurants on the doorstep. Staff were very courteous and super friendly.
Rooms very nice, definitely a weird layout..regarding the bathroom area.
Loved the fact that they had valet parking which is very rare in Edinburgh
Would definitely recommend this hotel.

Leisure Partner

4/10

Poor

13 Oct 2025

Johnny

Nice staff and clean; however, as a 5 star hotel asking for extra water they say we have to charge. Simple service like that should be as hospitable to guest.

6/10

Pleasant

10 Oct 2025

Brittany

Disappointed in service.

The hotel is nice but the service is lacking. We went to celebrate a 40th birthday. The balloons and champagne were sent to a friends room instead of ours. Disappointing.

We also booked a limo service through the hotel but was never sent a limo. They sent us a van instead. Very disappointing

I’ve emailed the hotel multiple times now and haven’t got a response back. I won’t be staying here again due to their lack of communication and our negative experience with guests services.

Friends_and_family Family

6/10

Pleasant

07 Oct 2025

Elena

Poor service

We’re didn’t have room cleaning and drinking water refill for 3 days of our stay. Very disappointed by poor quality of service.

Partner

6/10

Pleasant

29 Sep 2025

Damon

Location is great.
For a high end hotel, we expected more than a single sink. Mattress worn to limits.
Staff were friendly.

Partner

10/10

Exceptional

23 Sep 2025

heriberto

Excellent hotel and the best service !!!!

Leisure Partner

8/10

Excellent

15 Sep 2025

Lucy

The staff at this hotel were all very friendly and welcoming, the hotel itself is stylish and in an excellent location in the centre of Edinburgh. We had drinks in the bar with the most fantastic views and we ate in the W Lounge on Sunday evening - all of which was faultless. We had breakfast on just one morning and the food was delicious and staff efficient and attentive.
However, I do feel that visitors should be made aware that when booking, the rooms are not as pictured or necessarily located in the main ribbon building but some are located in the building next door. We had booked a superior 2 double room with balcony which on the website shows 3 full glass windows with a door onto a balcony with glass front but instead our room had one glass door onto the balcony and no other windows and whilst the room was very comfortable, the lighting was poor and the shower room the size of a large wardrobe. The makeup mirror was set for someone who is over 6ft so no use to me! We were extremely surprised that the rooms were not made up each day and we had to ask for more toilet roll and water - I have no issue using the same towels and bedding but do think in a 5* hotel this was very below the service we expected. When we did raise the issue, the staff were quick to deal with our housekeeping issue and even rang to check we were happy later that day.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Karine

Exceptional service

Leisure Friends

8/10

Excellent

11 Sep 2025

Tayla

You probably can’t find a better location! Staff was very attentive and all areas of hotel very well maintained and clean. The only reason I’m not giving a 5 stars rating is because of the breakfast. They’re limited to the idea behind SushiSamba and sometimes all you need when away from home is a regular buffet or a true continental breakfast. I’d probably not necessarily include breakfast on my rate and instead explore options nearby.

Leisure Family

10/10

Exceptional

10 Sep 2025

Zainab

Wonderful stay and staff were excellent and friendly. Nothing was too much

Leisure Partner

10/10

Exceptional

09 Sep 2025

Maria

The staff is very efficient, thoughtful, and professional, providing seamless comfort. The amenities are the best of the W. The 360 degree view off the deck is priceless and the best in the city.

Business_and_leisure Partner

10/10

Exceptional

08 Sep 2025

Juraj

all good

10/10

Exceptional

06 Sep 2025

John

Rooms are nice but rooms can use some more controllable lighting

10/10

Exceptional

30 Aug 2025

Camron

Incredible location, rooftop and room. We had a King Suite with Castle View. To be honest not a direct view of the castle but room was incredible and spacious. Bed was comfortable and luxurious.

Business_and_leisure Partner

10/10

Exceptional

30 Aug 2025

Mary Theresa

Had a fabulous time, just like every other time we have visited.

Leisure Family

10/10

Exceptional

26 Aug 2025

Trisha

Stunning and presented amazingly well. Breakfast, services abd the staff were all so lovely. Bolaji at the front and Ricardo expecially!

Leisure Family

8/10

Excellent

25 Aug 2025

Virginia

Great location, close to Tram, Bus station where Rabbies excursions start, shopping, amazing views from the top floor observation deck.
Expensive, breakfast £20 daily if you add it for entire stay, otherwise more.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Gemma

Absolutely loved everything. Luxury to the highest standard. Our new go to for Edinburgh

Leisure Partner

2/10

Poor

24 Aug 2025

Barbara

Paid £850.00 for one night, my son and I , one room 2 double beds…u would’ve thought that would be easy….NOT went to check in at 1230 knowing we wouldn’t get into our room till 1500 , but wanted to leave bags…no issue. Went back at 1455 to be told room needs more checks, it’s been cleaned just needs check…didn’t really understand but hey ho..off we went to rooftop bar where we stayed until a phone call at 1520 room ready ..great. This is where it all goes horribly wrong…1st impression was a stony faced reception person (3rd one we have dealt with fair to say other. 2 were lovely) she began but offer me a replacement key to which we replied why we haven’t booked into room yet, then she tells me we have been upgraded to a room with ONE double and a RUNAWAY bed…I stated NO THANKS I WANT THE ROOM I HAVE PAID FOR, at no point was I been considered for this at no point in the check in were we offered water or fruit juice I might also add. So at least 15-25 mins go by with her typing and not being empathetic at all…I asked what the hold up was and she stated that because she had checked us into a room we didn’t want we had to stand there until she amended her incompetence. We asked to speak to a manager and abruptly she stated she had asked her to come out…15mins another un -empathetic woman appeared shock my hand (thinking that would defuse the situation) so I told her all…but nothing….so nearly £900 quid down the drain for an awful experience NEVER TO BE REPEATED…

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

jaloliddin

It was very good , and everything is walkable distance

Leisure Friends

10/10

Exceptional

14 Aug 2025

Rolando

The hotel is excellent, but one employee, Carlos Junior Correa, made our stay memorable by explaining everything about the city.

Leisure Partner

10/10

Exceptional

12 Aug 2025

Daniel

We enjoyed greatly our time at W. Very close to a mall, tons of dining options within walking distance. Sushisamba tasting menu was an excellent culinary experience. The 360 views from terrace of city are a must see.

Leisure Family

10/10

Exceptional

02 Aug 2025

Melissa

Loved this hotel and the area it is located is perfect to explore Edinburgh. We did not try the food. The rooms were clean and had very modern technology. We loved how quiet it was so we could sleep.

Leisure Family

10/10

Exceptional

31 Jul 2025

Verified traveler

Excellent stay

Wonderful hotel with excellent location. Lots of restaurants nearby. Most Edinburgh is within a walkable distance from here.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Ruksana

Great atmosphere, beautiful surroundings, and a lovely breakfast

Leisure Friends

4/10

Poor

08 Jul 2025

David

Reception staff messed everything up.
I had booked 2 rooms and checked in early. I didn't expect it need the Rona to be ready but I did ask that the rooms be as close as possible. I was told they were adjacent - great. However where weeturned