Name: Hilton Edinburgh Carlton
Address: North Bridge, 19, Edinburgh, EH1 1SD, GB

Hilton Edinburgh Carlton

Edinburgh · United Kingdom

100 reviews shown

8/10

Excellent

26 Jul 2026

Mahesh

High price for services offered. Good hotel in excellent location

10/10

Exceptional

23 Jul 2026

Peter

Great location excellent breakfast smart bar helpful staff

10/10

Exceptional

21 Jul 2026

SANDRO MARTINEZ

Great and very well located hotel. Its central location helped us to get to all places by walking. Excellent and friendly staff.
Breakfast was great!
I would recommend this hotel to anybody coming to this magnificent city.

Family_with_children

4/10

Poor

21 Jul 2026

Brad

There was scaffolding blocking our view and the walls were thin. The flood creeked snd we could hear normal conversation through the wall. Don’t plan to sleep in. Great location though.

Partner

2/10

Poor

20 Jul 2026

Louise

The view from the room was completely covered in scaffolding obscuring the view to the sea. We were kept awake most of the night by a room next door full of crying children and shouting adults. In the morning at 7.45 the scaffolders arrived and woke us up crashing scaffolding around until around 8.15.

Family

10/10

Exceptional

20 Jul 2026

Kent

Lovely hotel, spacious clean room, walking distance from the train station.

Family

4/10

Poor

18 Jul 2026

Pamela

Property lacking in amenities. In the bathroom, no q tips, cotton pads / cotton balls. Tissue box empty and not replaced. Coffee pods, sugar and creamer were not replaced after using. Coffee cup and plate was put out in the hallway by housekeeping and the dishes sat there in the hallway for almost a full day.

Friends_and_family Family

2/10

Poor

18 Jul 2026

Priya

Sadly, despite choosing this hotel to create happy memories celebrating my mum's 60th birthday, we left feeling disappointed and frustrated. Based on our experience, I would not return and cannot recommend this hotel to others expecting the level of service and quality that its rating and price suggest.

Family_with_children

10/10

Exceptional

16 Jul 2026

Rachel

We had a lovely 3 night stay. It's in the heart of the city and perfect for quick trips back to the room when we're out seeing the various sights. Everyone was lovely and we are so glad we picked this hotel.

Partner

8/10

Excellent

14 Jul 2026

Siobhain

Great location, was very walkable. There was construction on the exterior that was minority inconvenient and two of the elevators were down which made getting to our room take longer a couple of times

Partner

10/10

Exceptional

14 Jul 2026

Jason

Couldn’t be better placed in the city centre.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Nicholas

10/10

Exceptional

12 Jul 2026

Anne

Great hotel and central location! Very helpful staff. Renovations, including the total carpet renovation, made getting to our room difficult due to loud construction. The breakfast is amazing.

Family_with_children

4/10

Poor

12 Jul 2026

Lorna

To begin with very rude front of house staff, demanded passport - I’m Scottish and wouldn’t travel with a passport to another city in my own country and didn’t have driving licence on me as we had taken the train. Had to get husband to send a picture of my passport. Thankfully he was at home. I was also travelling to go to a concert so had no physical cards on me and this wasn’t acceptable to staff either.

When got to room no lights would go on and we went and checked with front desk they told me there had to be a light slot fur card - there wasn’t and they came to the room and had to apologise for that. There were workmen on our floor and by the time we got back to room with front house manager the lights were on - they definitely weren’t when we went to front desk

Bathroom very old at mould in corners and warped door with water damage

Not a nice pleasant experience and even showing my booking on the hotels.com app wasn’t good enough and at one point they were refusing to check us in

Friends_and_family Friends

6/10

Pleasant

09 Jul 2026

Paulina

A bit worn down hotel, service not quite 4-star

Business

8/10

Excellent

07 Jul 2026

Sergen

2 gün konakladık ailecek. 2 gün daha uzatmak istedik ama çok fazla fiyat söylediler. Gereğinden fazla olduğu için otel değiştirmek için uğraştık. Konumu mükemmel temiz ama otelde cephe çalışması olduğu için odalar aşırı havasızdı. Pencere açtırmadılar. Ama konum ve rahatlık arayanlar için ideal.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Anunay

The hotel had a complex floor structure - with different elevators for different areas. The elevators are slow.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Daniel

This place has a great location, a comfortable room, and all the amenities you need.

Partner

10/10

Exceptional

02 Jul 2026

Nicola

Everything about our stay was amazing.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Angela

Carpet a bit old and full of stains but staff were really friendly and helpful!!!
Location is great!

Family

10/10

Exceptional

18 Jun 2026

Sophia

Lovely room. Convenient to the Royal Mile.

Self

8/10

Excellent

14 Jun 2026

Janet Christine

The only downside was there was not a coffee station for guests at the hotel. You have to wait until the doors open for breakfast. There is a coffee shop nearby, but it would be more convenient for guests if coffee was provided 24/7.
The new renovated rooms are beautiful and extremely comfortable .. however, the walls are paper thin.

Self

10/10

Exceptional

13 Jun 2026

Ruth

We stayed here for 2 nights and can say with complete honesty it lives up to the usual high standards associated with the Hilton brand. We ordered room service on night one which arrived in very quick time and tasted delicious everything we ordered was fresh and great quality. The beds at the Hilton are always a highlight for me with quality linens and amazingly comfortable pillows you’ll be sure to get a solid nights sleep after long hours exploring Edinburgh. Our room was ready for when we arrived at 10:30 and the staff at the desk were extremely helpful. My only foible with the room was that upon looking under our bed there was a small amount of litter from previous guests, maybe a one off due to the small amount however maybe something for the hotel to address. To conclude regardless of the small amount of litter found under the bed I would say this hotel deserves 5 stars for everything, I would highly recommend staying here and should I ever return to Edinburgh I would love to stay again.

Partner

6/10

Pleasant

08 Jun 2026

Mihaela

This is a large hotel with only two unlinked elevators serving a single elevator bay, with up and down stairs on the same level, resulting in extremely long wait times. When departing, we called for luggage assistance, but after waiting 15 minutes with nobody arriving, we carried our luggage down the stairs ourselves to reach the elevators. Even then, we waited another 10 minutes before we could get into an elevator, as they consistently arrived full.

The suite was very nice and clean; however, none of the USB outlets worked. Additionally, the bathroom exhaust fan and towel warmer were not functioning.

We also encountered an issue with being incorrectly charged for breakfast. The hotel has an unusual setup where the Executive Lounge, which serves as the breakfast venue in the morning, does not officially open until noon. Guests with Executive Lounge access are entitled to breakfast there, but we encountered a staff member who appeared unfamiliar with the policy. Despite our request, they declined to verify it with management and insisted on charging us. The charge was later removed after we spoke with a manager, who was very apologetic and resolved the issue promptly.

While the accommodations themselves were pleasant, the elevator delays, maintenance issues, and breakfast billing confusion significantly detracted from the overall experience

10/10

Exceptional

08 Jun 2026

Julio

Check in and out was super easy and quick. The breakfast was great and convenient!

Self

6/10

Pleasant

08 Jun 2026

Tony

The staff were excellent, the bar staff were very friendly and helpful, the hotel needs to change the policy of not changing the bedding daily, and everyone forgot to mention that the building was surrounded by scaffolding

Business

10/10

Exceptional

06 Jun 2026

Karis

Nice room, great service. They are remodeling front of hotel has scaffolding, but we had a good stay

Family

2/10

Poor

05 Jun 2026

Hugh

We had to wait for an elevator to go down 2 floors, then walk along a hallway and take another elevator up 1 floor, then drag our bags up 4 steps to a room that smelled like mold. Only take a room in the front of the hotel.

Friends

10/10

Exceptional

03 Jun 2026

Jennifer

Our booking came with executive lounge access which included a full breakfast in the morning and nice reception each evening that provided a variety of drinks and a rotation of appetizers and salad which were enough to make a light meal from. We found this to be a nice perk to our stay - in addition to the 24/7 access to non-alcoholic drinks and snacks. The only tricky part of our stay was the elevator. For the first few days there was only one small elevator servicing the main lobby so there'd sometimes be long waits. The stairs were easily accessible though, and provided an easy way to avoid the elevator (at least on trips going down). It was also a little convoluted to get to the fitness room (i.e., requiring you to use a different elevator in another part of the building - not accessible from the ground floor), but easy enough to figure out once we figured out the round about way to get there. There was also a small flight of stairs in the middle of the floor we stayed on (perhaps others?). The hotel was in a perfect location on the Royal Mile and very easily accessible to the Edinburgh train station (albeit requiring a pretty long flight of stairs to get up to the right level - or a slightly longer walk to avoid the stairs). It would be great if the hotel could provide access to the hotel from the lowest level (i.e., the road level that the train station exit is at). The bar/lounge on the main level was really nice and our room was comfortable and clean.

Partner

4/10

Poor

01 Jun 2026

Jessica

We were not made aware at the time of booking that the hotel has scaffolding up at the moment which we'd have preferred to have known. The scaffolding made our room dark and a bit claustrophobic feeling.
We had booked a Deluxe Room but after reviewing the photos provided by the hotel we don't think this was actually the room type we had been allocated; it was smaller and not as nicely appointed as we were expecting.
We also noticed significant dust on the top of the headboard (however daily housekeeping services were excellent). The property states there is air conditioning but we found in our room that the main installed control panel and the air conditioning vent had been closed off with a blanking plate. The hotel had provided a desktop fan, however we were unable to use it at night due to how loud it was when in operation; we found the outside noise too much to consider opening the windows either.
We had booked this hotel for a future stay but have cancelled our booking due to our experience.

Partner

4/10

Poor

31 May 2026

Rupert

The room was clean but had two separate portable air fans in use! The room was very warm( it is good weather in Edinburgh), but try sleeping with two air fans on! The building is going thru renovations so scaffolding everywhere, this view was impeded( glad I wasn’t staying during weekdays as I dread to hear the noise!), and shower head was leaking! Also couldn’t get the HDMI plus to work! Then, the big issue!! No parking!! U have to go to a car park about 10 or more mins away, so if u have suitcases….oh boy, trying to drag them on the cobblestones of Edinburgh!!! The hotel do not seem to offer a shuttle service of any type! Poor thinking on there behalf.
I stay at Hilton hotels globally and this is easily the worst ever, so I wouldn’t recommend it

Business

10/10

Exceptional

30 May 2026

Nicola Lyn Mulvey

Great room for family of 4. Ideal location in the old town, middle of Royal Mile so 15 mins to Holyrood Palace at the bottom and Edinburgh Castle a 15 minute walk the other way. High Street was bustling in the evening with street performers and lots of places to eat out.
Breakfast buffet at the hotel was fantastic, the kids enjoyed the pastries and pancakes!
We will definitely be back. Thank you for a great first city break as a family.

Family_with_children

10/10

Exceptional

29 May 2026

Barbara

Excellent location, just a few yards off the Royal Mile. We easily took tram from airport & walked 10 minutes from St Andrews square with our luggage…lots of luggage! Delicious breakfast.

Partner

10/10

Exceptional

26 May 2026

Marisa

Enjoyed my stay.The location was excellent and my primary result for selecting the Hilton. The staff were very helpful. My room was nicely furnished. Bed was very comfortable. Very convenient to have a small fridge in the room which is not always so in other hotels. I also felt safe with extra fitting which would prevent someone coming in if they manage to unlock the door. I would definitely recommend this hotel.

Friends_and_family Family

4/10

Poor

25 May 2026

hans

Good locatiom but poor hotel

Family

6/10

Pleasant

25 May 2026

Will

As of May ‘26, the hotel seems to have a fair bit of construction ongoing. Room was exceptionally overly hot on an already warm day and due to scaffolding up the outside of the building, the openable windows have been permanently closed with plexi glass. This meant that there was no way to get any fresh air in the room and it became very stuffy. I assume the AC is part of the renovation as this was not operational and the controls had been covered over with a board. There was only 1 of 3 lift working during the visit which meant waiting a long time during busy periods.
All the above is a shame as the location is great, the staff very friendly and helpful. The hotel was comfy, clean and had a lot of amenities.

Friends_and_family Family

6/10

Pleasant

20 May 2026

David

I was very disappointed to see that you have revamped the entrance and reception areas since my last visit.
You've taken away the wonderful sweeping staircase which led to a very open and pleasant bar area.
What you've replaced it with is a downgrade to just any old entrance and bar.
Neither my visiting friends or I were impressed by having 'accessible' rooms which were not needed, and in fcat my friend requested a room change.

Friends

10/10

Exceptional

17 May 2026

Bryan

They finally finished construction and the place is 100% better and looks modern but in a rustic sort of way. Staff is wonderful especially Shaha who checked me in and worked with me to give me a great weeks stay.

Business

10/10

Exceptional

16 May 2026

Patrick

Staff were lovely and super helpful. Location is excellent. Rooms are tidy and quiet. Not much more you could ask for!

10/10

Exceptional

16 May 2026

Lynda

Great hotel - great room overlooking the Royal Mile.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Martha

Loved our room. It was one of the bigger rooms with a King Size Bed. We were on the 3rd floor and had a view of the ocean ( well there was scaffolding somewhat in the way)

Partner

10/10

Exceptional

11 May 2026

Karen

Large breakfast Buffett. Clean rooms. Friendly Staff

6/10

Pleasant

09 May 2026

GARY

The breakfast buffet was average.

Partner

8/10

Excellent

06 May 2026

Kristin

Bar was really nice. Did not have breakfast.

Partner

10/10

Exceptional

06 May 2026

Marc

Old hotel with very nice newly renovated rooms, was there twice during the trip; once in the executive wing where the room was huge by European norms and then in a regular room ethic wax also just fine.
The only negative is the lifts (elevators) - at one point there was only one in service and even when both were running they are slow and inadequate for the amount of traffic. Plan on using the stairs.

Friends_and_family Family

6/10

Pleasant

05 May 2026

Pamela

We asked to be transferred to an accessible room because there was not a walk-in shower and the bathtub was quite high. The hotel agreed to move us. However, to get to the accessible room we had to go down one set of steps and up two more sets of steps. The room was cold and we asked for maintenance to check the temperature. A young lady came to the room and didn’t do anything different than what we did. She went and brought back a portable heater that didn’t help very much. The hotel was a disappointment and I would not recommend.

Friends

10/10

Exceptional

04 May 2026

Catherine

Excellent over night stay with the family - beautiful hotel, food, drinks and tolm. every member of staff we spoke to was friendly and polite and great with the kids as well .. just a nice atmosphere overall

Friends_and_family Family

10/10

Exceptional

04 May 2026

Taginder

Room was clean and the staff friendly , breakfast was good

Friends

8/10

Excellent

28 Apr 2026

Alyssa

Really great property, in a perfect location. It was very much under construction when we went, with only one elevator in service, so that wasn’t ideal. I also felt like my room wasn’t perfectly clean. We found a few hairs. Staff was great to hold our bags before we could check in and after we checked out so we could still play in the city unhindered by our bags.

Family_with_children

10/10

Exceptional

23 Apr 2026

Lissette

Furniture in our room was torn - leather chair torn, no curtains and there were workers outside our window. Hotel was under renovation. Bed back boards pleather was rubbed off (both beds).
One of the teo elevators was down during our entire stay and the one working elevator was slow.

Great location and the public spaces were very well kept.

8/10

Excellent

22 Apr 2026

Jay

Yes

Pet

10/10

Exceptional

21 Apr 2026

Sarah

Overall this was a great place to stay with an excellent location, amazing breakfast, clean and well maintained rooms. The only downside while we visited was that only 1 of the 3 elevators was working. The location of breakfast meant that we watched a lot of elderly people struggle with waiting for the elevator which was routinely filled with staff taking bedding to the floors above and they had to wait long periods for it to come back since the other elevators were not working. Once they get this resolved it will not be an issue. We were 2 adults and child of 17 years staying there.

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Gilberto

Building undergoing renovation
Good service and great location right on the Royal mile

8/10

Excellent

21 Apr 2026

Bob

A little confusing at check in as I added one night at the start of the stay which they didn’t have that request from me.
The staff was very helpful and friendly, especially at the front desk and restaurant areas.

Partner

10/10

Exceptional

20 Apr 2026

Raheem

………………………………………………………………….

Self

6/10

Pleasant

20 Apr 2026

mark

Large spacious room. Clean and tidy and by and quiet.

Family

8/10

Excellent

20 Apr 2026

WAI HO

Luxury, convenient

Family_with_children

4/10

Poor

17 Apr 2026

Michael

Room was disappointing at best - stick is in a handicap room with a view of the air units and a bunch of garbage on the roof - literally right outside the window. Table in the room was bent and sloping. Staff was mixed, some were great, others could have been better at explaining things - such as how to get down to the train station via the lift instead of walking multiple flights of stairs with luggage. We asked 3 different staff and got 3 different sets of instructions- none of which were sufficient on their own. Then there’s the lift situation - ONLY 1 working lift. Location is great though, but multiple other options around.

Partner

6/10

Pleasant

17 Apr 2026

Will

Spacious airy room, but noisy door to next room, bungled checkin, only one tiny lift for large hotel both guests and staff. Tired corridors. Poor value imo.

6/10

Pleasant

17 Apr 2026

Janet

Room booked was for twin room, although two double beds were provided, one was a sofa bed which was not as comfy for an adult.
Also TV poor reception.....basic channels not always connecting.....no ability to screen share for netflix etc.
Location excellent.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Susan

Hotel was clean and the bed and pillows were very comfortable. Check was fast and easy, a the hotel was in a great location.

Friends

10/10

Exceptional

12 Apr 2026

Liliya

The room was clean, Staff very helpful, specially Eva , breakfast ok

Family_with_children

10/10

Exceptional

11 Apr 2026

Susan

Our stay at the Hilton Edinburgh Carlton was fantastic, offering a perfect base for exploring the city. The hotel is situated in an unbeatable location right on North Bridge, just steps away from the Royal Mile. It is incredibly convenient for travel, being a very short walk from Waverley Station and the St Andrew Square tram stops, which made getting around effortless.

The Property
While the exterior is currently covered in scaffolding, don't let that deter you. Once you step inside, the lobby is gorgeous and welcoming. The contrast between the construction outside and the elegance inside is striking.

The Room
We stayed in a room with two double beds, and we were pleasantly surprised by the size—it was huge, especially for a city-center hotel. There was plenty of space to relax without feeling cramped.

Final Verdict
Between the spacious accommodations and the perfect location for sightseeing and transit, this stay was ideal. We would definitely return!

Family

4/10

Poor

08 Apr 2026

RESAT ALTUG

Location is great, staff is helpful except one guy at the bar but there are lots of things I need to say. Building needs lots of things to do. It has only one lift which works with only 4 people capacity. Others were broken. It was generally full, thats why people were using stairs. Our bed frame was broken when I sit on it. There was a table in the room without chairs. Our plugs were out of electricity. There was construction scaffolds and workers has started to work early in the morning. Air condition was very loudy, it made me awake frequently. Thats all I remember

8/10

Excellent

07 Apr 2026

Denise

Concierge was responsive and quick

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Lauren

Highly recommend! We really enjoyed our stay, the hotel is in a great location, the room was lovely and clean, the staff were very helpful. Thank you!

Partner

10/10

Exceptional

28 Mar 2026

Paul

All around amazing

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Vanessa

Great Breakfast and great rooms. The hotel is very convenient to the train station. Word of advice, don’t exit onto market street with the stairs. Take the Waverley st exit and walk across the bridge. More direct when you have rolling luggage.

Family_with_children

10/10

Exceptional

27 Mar 2026

Nkululeko

Good breakfast

10/10

Exceptional

26 Mar 2026

Ruben

Everything good

10/10

Exceptional

25 Mar 2026

Nicola

Breakfast was excellent, staff very friendly, location perfect

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Huseyin

Clean room, friendly staff

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Brittany

Great stay!

6/10

Pleasant

09 Mar 2026

Nancy

Room was very dated with the headboard peeling. Paint was peeling off the bathroom door and water wet the entire floor after every shower. Staff wasn’t very attentive. The location was very convenient, which is a plus.

10/10

Exceptional

01 Mar 2026

Marcela

Staff were wonderful, hotel is stunning couldn’t fault a thing. Room was very spacious, great night sleep

Partner

10/10

Exceptional

01 Mar 2026

Caroline

Friendly staff, lovely clean room and added bottles of water lovely.

Friends

10/10

Exceptional

01 Mar 2026

Rachael

Beautiful room with very comfy bed. Ideal location for sight seeing

Partner

10/10

Exceptional

27 Feb 2026

Kirsty

Absolutely fabulous location, staff were exceptional, great choice of drinks and cocktails from the bar. Room was spacious, clean and most of all quiet

Partner

10/10

Exceptional

26 Feb 2026

Howard

Great friendly welcome, staff polite and professional. Clean large room. Quiet aircon that worked. Comfy bed. Nice breakfast. Disappointed there were no large rolled oats (in Scotland where they grow them) for non wheat eaters

10/10

Exceptional

25 Feb 2026

Abigail

Fabulous hotel. Amazing location and we were lucky that our room looked out over the Royal Mile! Incredibly comfy beds, helpful staff and amazing breakfast. Only minus points would be that the headboards were a bit worn and there was no hairdryer.

8/10

Excellent

24 Feb 2026

Rachel

Lovely, clean hotel. Great breakfast buffet and very friendly and helpful staff.

Friends_and_family Family

8/10

Excellent

24 Feb 2026

merav

Marina was amazing
We got excellent room
But 6 am I wake up because of loud noise from construction

Friends_and_family Family

4/10

Poor

23 Feb 2026

DEBBIE

The welcome felt like we were being investigated for something. She bombarded us with questions with barely a breath in-between, which would have felt more friendly if she smiled but she just looked fed-up, so it felt like an interrogation. If you're going to force staff to question guests please teach them how to be friendly, rather than them ticking a box.

The lifts were the slowest I've ever experienced and the wait was longer because the cleaners were using them, so guests couldn't fit.
The room was so hot - we tried to turn it down and nothing happened. We had a choice of two pillows, either too soft or too hard.
I've honestly had more pleasant stays in the Travelodge.

Partner

4/10

Poor

22 Feb 2026

Ranjit Singh

As discussed with Enrique, the stay and the room were lovely. However Lighting wiring must have been done by a 4 year old. Zero logic. Also the water pressure was worse than a dribble.

Family_with_children

4/10

Poor

21 Feb 2026

Orian

I was very disappointed with my stay. The room needs improvement, and the windows on the first floor are not soundproof. I couldn’t sleep because the outside noise was clearly audible inside the room.

Friends_and_family Family

4/10

Poor

21 Feb 2026

Adelina

The room was vastly too hot. No water provided in the room which seems a bit tight for a hotel such as this. Cups don’t fit the coffee machine and also over fill. Breakfast is insanely expensive at £25 a hear.

8/10

Excellent

20 Feb 2026

Mr Andrew

Very nice hotel, lovely staff and perfect location for central Edinburgh. Only 4 stars as the beds were uncomfortable

Friends_and_family Family

4/10

Poor

17 Feb 2026

Terry

Unfortunately, what was intended to be a relaxing family break in the city fell well below the standard we have come to expect from a Hilton hotel.

Firstly, our room had no functioning temperature control. We were unable to adjust the heating or cooling, which made the room uncomfortable throughout the night. It was only the following morning that we noticed an alarm indicator showing there was a fault, which explains why the system was not responding.

In addition, the television in our room had no signal and did not work at all. After settling our children to bed, my wife and I had hoped to relax and watch something together, but this was not possible due to the lack of service. This was particularly disappointing as it limited our ability to unwind during our stay.

To make matters worse, our room was located at the furthest point from reception, and in the morning the lift was out of service. As we were travelling with two young children and multiple suitcases, we were forced to carry everything up several flights of stairs. This was extremely inconvenient and stressful, especially with young children in tow.

Overall, the experience did not reflect the quality or comfort we associate with Hilton. What should have been an enjoyable and relaxing stay did not turn out that way, and we do not feel that we received value for money.

Given the issues outlined above, we believe a 50% refund of our stay would be a fair and reasonable resolution.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Chris

Staff excellent, room spacious - just what was needed

Leisure Partner

10/10

Exceptional

16 Feb 2026

Rob

Location, staff and room were brilliant

Friends_and_family Friends

2/10

Poor

11 Feb 2026

The hotel was a building site, the room was freezing, the TV glitched on and off, the AC made a ticking noise all night and we were disturbed by the housemaid at 9am. They also failed to properly validate my parking ticket, so I was charged full price to exit the carpark.

Partner

10/10

Exceptional

09 Feb 2026

John

The room was spacious, all the amenities that was required were there, and the Staff were very helpful and polite.

Leisure

8/10

Excellent

08 Feb 2026

Alan

Yes, the only thing I did not like during my stay was the 10% service charge automatically added to my bar bill without being told, just expected, this is not cricket.

6/10

Pleasant

03 Feb 2026

gail

There was scaffolding up all around rhe hitel. We were nit infirmed of this.wh

Friends_and_family Friends

8/10

Excellent

01 Feb 2026

Katie

The room we was given had a broken arial and staff were very quick to come and try to fix it. It wasnt able to be fix so was moved to another room

Partner

10/10

Exceptional

01 Feb 2026

James

High quality room and comfortable with professional staff. However cooked element of breakfast was dried out and did not reflect well on overall quality. Other breakfast items were of much better standard.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Stephanie

Great staff and great location.

Partner

10/10

Exceptional

01 Feb 2026

Leona

Room was fab!

10/10

Exceptional

29 Jan 2026

Wajeeha

They were really nice

HEARD me.
Always had a smile on their face.
Very patient and flexible .
That's all you want right.
When you're new to the city ...
The front desk staff you got my heart!

Self

8/10

Excellent

29 Jan 2026

Edel

Room was spotless - only thing is I wish they would change the headboard they are all marked but beds are comfy, staff are great, breakfast good and location great