Name: Premier Inn Edinburgh Cc Royal Mile
Address: East Market StreetEdinburgh, Edinburgh, EH8 8FR, GB

6/10

Pleasant

12 Jul 2026

Theresa

What staff? We arrived to hordes of people with 2 automated checkin kiosks, of which ai think I counted 2 people that were able to use them successfully.
The location is good. The bar in the hotel was decent. The room itself was huge for a European hotel room, but the bath/shower combination was deadly. Climbing into the shower required gymnastics abilities, but climbing out was life risking. Seriously, getting out of the shower was scary. I should have taken pictures (not of me climbing out of the shower, just of the setup?
Premiere Inn you get what you pay for. It was a clean room which in the end is all you really need. I probably won't book a Premiere hotel again.

Self

10/10

Exceptional

09 Jul 2026

Jodi

Very clean, spacious and quiet room. The breakfast on site was very good and convenient. Location to the Royal Mile, Waverley station and all the attractions was great.

Partner

10/10

Exceptional

08 Jul 2026

Rebecca

Excellent location to everything in Edinburgh. Walking distance to it all!!!

Family_with_children

8/10

Excellent

02 Jul 2026

David

Very close to restaurants, easy to get to the Royal Mile by foot.

Family_with_children

10/10

Exceptional

01 Jul 2026

Camille

It was very close to the royal mile. The staff were really nice

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Kirk

The property was better than expected for a budget hotel. We will definitely consider Premier the next time we are in Scotland.

Friends

10/10

Exceptional

27 Jun 2026

sreerupa

breakfast was good. room was small but clean and had hot water kettle and nescafe. staff was nice and always willing to sort out any small problems we had like needing iced water, using restroom in the cafe area after hours while the kid was using the restroom in our room. the room has AC. location was good too. royal mile as well as milkman was within 8 minute walking. the stay was comfortable.

Family_with_children

8/10

Excellent

26 Jun 2026

Amy

This is a self-help hotel; we did not do our research. Kiosk check in and create your own card. To receive help, you need to press a call button as there is limited staff. Another thing to note if you haven't traveled in a while is the key clip that operates the lighting system.

Excellent location! We were close to the train station and Edinburgh City Center. Fun!

Evening staff member Diego was quite helpful in helping with the room while also serving as restaurant waitstaff. Thanks Diego!

Partner

10/10

Exceptional

26 Jun 2026

Misty

Great location next to the train station. A very short walk from the Royal Mile and many attractions. Clean rooms with plenty of space.

Friends

2/10

Poor

25 Jun 2026

Bharat Bhushan

AC NOT WORKING IN THE ROOM AND WE ASKED MULTIPLE TIMES BUT STAFF NEVER FIXED GAVE A SMALL FAN .. STAFF NEVER SHOW UP AND YOU HAVE TO RING THE BELL AND WAIT 30 minutes

Family_with_children

10/10

Exceptional

22 Jun 2026

Babette

We liked the location of the hotel we were one block from Royal Mile and we walked to Holyrood Palace took 12 min. We did not eat at the hotel but their menu was large. There was a Costa Coffee next door.
Two things we did not like was the check in is an automated system so nobody to greet you! However there is a call button for a front desk person to help you check in and out or ask questions about the area. The second thing was they have 3 elevators but we could only get one to work and after talking to other guest they had same issue.

Partner

8/10

Excellent

09 Jun 2026

Ronda

It was adequate for the night, although the restaurant was lacking in service with only three people working, including kitchen and front of house and reception.

Friends

6/10

Pleasant

07 Jun 2026

Candace

Had to switch rooms due to tub not draining. Hotel was ok.

8/10

Excellent

07 Jun 2026

Martha

Accommodations were fine, but in one room there was mold in tub grout, in the other the grout could use a scrub down, but the beds were comfortable and breakfast plentiful.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Siobhain

The room was clean and it was very walkable to attractions

Friends

6/10

Pleasant

04 Jun 2026

Ronda

The property was quite one. However the staff made up for it by their friendliness and willingness to help. The restaurant was touching go for when it was open, and when it was not because of lack of staff. The location was not as great as I would’ve liked as we had to walk uphill to get to the High Street which was only a block away however it was a 90° incline so very sleep to walk if you have any mobility issues.

Self

8/10

Excellent

02 Jun 2026

Julie

Good location close to Royal Mile. Older property, room had a distinct moldy smell. No room cleaning unless you request from front desk. Hotel prices in this area are more expensive for what you get.

Family

10/10

Exceptional

29 May 2026

Michael

Great location for train station and sites

Partner

8/10

Excellent

22 May 2026

Rebecca

Staff was ok, but they want you to use the machines in the lobby to check in before even speaking to you. Room and hotel were pretty clean, just many many permanent mystery stains on the carpets. Location is phenomenal

Partner

10/10

Exceptional

22 May 2026

Michael Dean

Staff was helpful

Family

8/10

Excellent

21 May 2026

Rose

Brilliant location, very clean rooms and helpful staff.

Family

10/10

Exceptional

21 May 2026

David

Adding the breakfast buffet at time of booking was the best deal in Scotland. Once we figured out that the key card had to be inserted for the lights to work, the switches had to be turned on for the outlets to work, and that the thermostat turned off after exiting the room, everything was free-flowing.

Partner

10/10

Exceptional

18 May 2026

Jennifer

Although we were early they were able to hold our bags. This is a wonderful bonus. Hotel is pretty basic but we knew this when booking.

Family

10/10

Exceptional

15 May 2026

Elinor

Great location near the Waverley train station, Princes Street, and Royal Mile. Property is quiet, very clean. Staff is wonderful and very hard-working- breakfast ( and dinner) was great- a good start in the morning and a welcome evening meal if you are tired after walking all over!

Partner

8/10

Excellent

13 May 2026

Scott

Room was small but clean and very quiet. It was missing a couple of things that I'm accustomed to, like a tissue box and a window that opened. But it did the job and I'd be fine with staying here again.

Partner

8/10

Excellent

10 May 2026

Lucy

The hotel was a good location from the train station, it was clean and quiet. The breakfast buffet options in the morning were very good. The staff was very on top of things and very helpful and friendly.

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Abigail

Good location , less than 5 min from train station .Keep in mind check in starts at 3 pm , if you arrive earlier , you’ll have to wait but they’ll take care of your luggage

Partner

6/10

Pleasant

07 May 2026

Kim

Basic room with regular amenities. Room was clean and quiet, but they provided only one towel the size of a hand towel for two nights. There is a contactless booth for checking in and no reception desk, so you have to go to the restaurant inside and ask for someone if you need help.

Friends_and_family Friends

8/10

Excellent

06 May 2026

Martha

Hot breakfast was really good. The cold items were not replenished so that was disappointing.

Our check-in was problematic as I couldn’t find a Premier Inn booking reference on the confirmation email so checking in at the electronic kiosk wasn’t working. There was someone standing at reception (not a permanent reception desk) who was not initially welcoming or helpful (I.e., rude). Ultimately he checked the email and agreed no booking reference was visible and only then agreed to take my name and was able to quickly check me in.

4/10

Poor

26 Apr 2026

Michael

Bathroom was moldy

Family_with_children

10/10

Exceptional

24 Apr 2026

Truc

Nice staff let us check in early.

Partner

10/10

Exceptional

22 Apr 2026

Steven

Awesome stay at Premier Inn Royal Mile. Nearly directly across the street from Waverly train station. Nice buffet breakfast. Lovely accommodating staff

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Kristina

Room was ready on time; staff was helpful; extra towels provided as requested.

Friends

2/10

Poor

19 Apr 2026

Abhisek

Barebones hotel that doesn’t provide daily housekeeping or fresh towels. You’ll have to request at the front desk which is never attended. They don’t have phones in the room so you can’t call the front desk and have to walk down which never has a staff attending. Staff is rude, rooms are dirty and carpets have spots.

However, they charge a premium rate though provide a motel level service. Do yourself a favor and avoid staying here.

Partner

10/10

Exceptional

15 Apr 2026

Harry

Didn't use the kitchen.

Partner

6/10

Pleasant

14 Apr 2026

Christine

Room was ok. There was only one towel for two of us. When we went to the reception area to ask for another towel, we were told \"they'd see what they could do and that they had a full house.\" The room was booked for two people from the start for 5 nights. Breakfast was limited. They ran out of granola on day one and never brought more out just leaving the bowl with the crumbs from the first day. The front desk was rarely staffed when we were there leaving visitors to wait if they needed assistance.

Partner

6/10

Pleasant

12 Apr 2026

Whitney

We felt like the hotel was understaffed, but the team that was there was fantastic. We booked a family suite, but the fourth bed was really just a cot, and our room was tight because of that. There was mildew in the shower, but on the whole, our stay was okay. Location was good to get us anywhere we needed to in the city.

Family_with_children

6/10

Pleasant

06 Feb 2026

David

The premier plus rooms were lovely except the curtain doesn't close all and the Wi-Fi was horrible in room with a premier plus room. Asked for days regarding help and no one looked into it or followed up with me, regarding the room I was in having a dead zone.

10/10

Exceptional

03 Feb 2026

Calum

Helpful staff

Self

4/10

Poor

05 Jan 2026

Dean Ezel

Toilet/bath curtain and floor had an awful mildew smell, dusty carpet and tables. Sofa linen needs deep cleaning.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Emma

Clean and tidy. Close to town. Breakfast was reasonably priced and good selection of food.

Leisure Family

4/10

Poor

02 Jan 2026

Dean Ezel

Musty sofa cover and reserve linen. Two of
my booked rooms smelling of mildew/smelly sweaty
jeans: The bath curtain and probably the rug that was used to wipe the floors.
Staff was not too welcoming with hotels.com bookings and the processes(and internal errors) that come with it. Left me to mend and do the sorting when staff can easily deal with their procedures with hotels.com/expedia.com as they are partner
merchants.
Too bad i was with hotels.commfornmore than 10yrs around the world practically and this happened just now. Front desk was not that helpful

6/10

Pleasant

27 Dec 2025

Sarah

The room lacked towels and needed items. We had to request enough towels for two people, as well as tissues. There was no phone in the room, so we could not speak with staff unless we went downstairs. However, they were very short staffed so it was hard to find someone when we did need something. The room was clean and an adequate size. We had to request room service verbally each day at the front desk. This was a great inconvenience.
The staff were friendly, which we appreciated. But the breakfast was often cold and not delicious.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Sonya

Nice place, friendly staff, close to everything!

6/10

Pleasant

18 Nov 2025

Ann

It was okay. Just average. The beds were comfortable and the bathroom was very small but nice. The heater didn’t work. And there was a smoke detector that flashed very brightly every 10 seconds all night long. It was worth it to be so close to the royal mile but it was very basic.

Leisure Family

4/10

Poor

28 Oct 2025

RONALD

NO Desk assistance
Dinner served in restaurant was not eatable. The steak was like cardboard and veg. raw
the breakfast was just as bad as the dinner. They had a special, if you bought dinner you got breakfast the next morning for free. The over easy eggs were so rubbery I had to use a knife to cut them. You could have used them as a frisbee. The room was nothing Like in the pictures. I would never recommend the place to anyone.

Leisure Family

8/10

Excellent

21 Oct 2025

Rachel

Lovely hotel with good breakfast and eco friendly attitude. Only issue was when requested cleaning at 1030am and an extra towel (only had 1 for 2 people) it didn't happen until the next day.

Leisure Family

10/10

Exceptional

21 Oct 2025

Raghu Prakash

Great place to stay - easy access to the Train station and Rental cars. We walked to all the attractions from here.

Leisure Family

8/10

Excellent

20 Oct 2025

Andrea

Bathroom could be updated.

Leisure Partner

8/10

Excellent

19 Oct 2025

Judith

The hotel is very well located, but unfortunately, there was a noticeable moldy odor in the room.

Family_with_children

10/10

Exceptional

09 Oct 2025

Uyen

Stayed for 2 nights, the room is clean, staffs are friendly. Hotel is very close to royal miles and everything. Highly recommend this hotel if you want to stay close to Edinburgh tourist hot spot. Also very close to the train station which is very convenient no need for public transportation.

Leisure Friends

10/10

Exceptional

08 Oct 2025

David

Comfortable room, courteous and professional staff and a well located near the Royal Mile.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Andres

Great place and very calm and clean

Leisure Friends

6/10

Pleasant

05 Oct 2025

Mickey

not upkept

Leisure Partner

8/10

Excellent

03 Oct 2025

Brittany

Great located to Royal Mile and train station.

Wifi was crap.

Family

10/10

Exceptional

01 Oct 2025

Susan

Very nice staff. Room was clean. Carpets need replacing through Hotel

8/10

Excellent

30 Sep 2025

ANNA ZITA

I like the fact that it's very accessible to any form of transportation and shopping. Wi-Fi is very slow. It's very hot in the evening and no a/c.

Leisure Friends

8/10

Excellent

28 Sep 2025

Ingrid

Bueno y en buena locación Cerca de todas las amenidades

Leisure Partner

8/10

Excellent

28 Sep 2025

Shauna

Rooms were clean and beds were very comfortable. Maintenance was responsive and efficient when needed. Staff at front reception do double duty in the dining room so when needed, you have to go find them. Very close to Royal Mile and meeting points for tours. Hotel keeps our bags when needed.

Leisure Friends

6/10

Pleasant

26 Sep 2025

Vick

No staff at front desk for questions. Bathroom water not draining well. Had to walk on water to go to sink.

Partner

10/10

Exceptional

21 Sep 2025

Michael

This hotel was quiet and in a great location. The staff were friendly and very helpful.

Leisure Family

8/10

Excellent

21 Sep 2025

Esther

Very close to towm and train station.

8/10

Excellent

19 Sep 2025

Teresa

Great location. Breakfast so so. Need to get bananas and croissants.

4/10

Poor

18 Sep 2025

Mary

Staff was unavailable and hard to get room clean…you need to notify staff by noon for housekeeping and there was rarely anyone at front desk to notify
When we arrived they sent us to another property just to be told we were booked at the first property
Tub/shower were very hard to navigate…steep and narrow and difficult to manage

2/10

Poor

18 Sep 2025

Debra

Awful room, unhelpful and unfriendly staff

Leisure Friends

8/10

Excellent

15 Sep 2025

Michael

WiFi was sketchy

Leisure Partner

6/10

Pleasant

14 Sep 2025

Katherine

Meh

The hotel was well placed and the food was very delicious with a good variety. The reason this was scored so low was we had a smell in out bathroom that we needs cleaning almost everday and the smell persisted. It was a fecal/musty smell. We were placed in an accessability room (which was ok) bit we are tall people and having to bend over to use the facilities was bothersome for our backs.we asked to change rooms if possible but we were told the hotel was fully booked. We had to constantly get new towels for the bathrrom floor because there was no rim/lip to the shower and the drain was even with the rest of the floor so it constantly flooded the rest of the bathoom. It seems the hotel was shortstaffed during our stay since it was always a 50/50 chance of someone actually being at the front desk. So overall an ok experience for the price.

Friends_and_family Friends

10/10

Exceptional

12 Sep 2025

Sirish

Excellent place, very friendly staff, reasonable prices and plenty of food options.

Leisure Family

6/10

Pleasant

10 Sep 2025

Randy

Good location - the rooms were a little worn and bed needed updating. Location was 1 block off the Royal Mile closes to Holyrood than castle. Also convenient to Waverly train station

Partner

8/10

Excellent

10 Sep 2025

julie

Good room for the price , would stay again.

Basic rooms . Very clean Rooms were quiet and location was convenient!

Partner

8/10

Excellent

14 Aug 2025

Peter

A bit more tired than some other outlets of this chain, but very convenient. Breakfast mediocre.

Business Self

6/10

Pleasant

12 Aug 2025

Steven

Extremely expensive but it was Festival time. Mold in the bathroom. They leave a card how to control the heating and AC but THEY control it. The wall control always reads that the temperature is locked and I had to go to reception several times to put on heating in the evening. As soon as it reached the temperature it locked once again and cooled down. The only positive thing is that it’s near the Royal Mile in my opinion.

Leisure Partner

8/10

Excellent

31 Jul 2025

Gargi

I wish they let us check in

10/10

Exceptional

31 Jul 2025

Hineata

Perfect location

6/10

Pleasant

24 Jul 2025

Sarah

The beds were very comfortable. The hotel is in a great location, yiu can walk to everything. The hitel was clean, a bit older and hard to find staff as they also seemed to have to work in the restaurant.

Leisure Family