Name: Apex Waterloo Place
Address: Waterloo Place, 23-27 ., Edinburgh, EH1 3BH, GB

10/10

Exceptional

30 Jul 2026

Jade

Woww! Super logement!
Très bien situé

10/10

Exceptional

27 Jul 2026

Kristie

Loved the location and everything about the hotel! We will return

10/10

Exceptional

26 Jul 2026

Christopher

Great experience

4/10

Poor

26 Jul 2026

Syngcuk

4 star?? Not even 2 star. The best was location and breakfast. Room was too small, everything was Old. The worst 4 star hotel I ever stayed😤😤

10/10

Exceptional

24 Jul 2026

Jacqueline

Super convenient to all bus tours right across the street! Hotel is lovely! I will say the furnishings in the room were slightly worn, but everything else was great, clean and super comfortable and roomy! No outlets at the bed side so charging devices was a bit inconvenient, though there are other outlets in the room. Air conditioning was great as we prefer sleeping cool. Elevator could be slow but one is being replaced so only one was in operation. There is an entrance near the train station level which is super convenient. However, we missed this upon arrival as it wasn’t clearly marked that we could see. So watch for it carefully if you’re exiting the train station as it will save you from an inconvenient uphill walk with luggage!! The restaurant is delicious and lovely. I wish there was outdoor seating for dining and relaxing. It is very walkable to many stores and restaurants, but the city in general is VERY hilly. Ubers can take a while but no more than 20 minutes in our experience. Nice bar and lounge seating. Would definitely stay here again and would recommend!

8/10

Excellent

23 Jul 2026

Sebrina

Can't fault them for cleanliness. It's also in a very convenient location. My only complaints are that there was only one working lift which made for long wait times. Second, we were given a disabled room which we are not made aware of
It would have been fine except the bathroom was an issue as when taking a shower the entire bathroom floor became soaked. We didn't get to use the restaurant so can't comment on that. Overall, nice place for decent price.

10/10

Exceptional

22 Jul 2026

Susmit

Staff was extremely professional. Room was clean and coffee always ready to go.
Food and coffee was replenished daily. Beautiful bathroom and big bubble bathtub made it special.

Family_with_children

10/10

Exceptional

20 Jul 2026

ROBERT

Stayed for our silver wedding anniversary and glad we chose the Apex Waterloo.
Check in was easy and friendly, Room was very nice, clean, spacious and well equipped. Wonderful reception lady came and brought us a bottle of Prosecco on ice with 2 glasses on the house which was a lovely gesture
Pool and Spa was lovely and relaxing and for an early Sat evening we had it to ourselves. The lady managing the Spa was wonderfully polite and kind. The bar staff were friendly. Overall a great hotel, yes price was high, but mid July, excellent proximity to city centre, train station etc and special occasion the Apex Waterloo was an excellent choice and would definitely recommend

Partner

10/10

Exceptional

19 Jul 2026

Tricia

An absolute 5 star experience! The hotel was beautiful and in a great location for sightseeing on foot. The staff were friendly and helpful with all our questions. Our favorite amenities: Soaker tub in our room, pool and breakfast (worth the price).

Partner

10/10

Exceptional

19 Jul 2026

Patrick

great hotel at a fanatstic location

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Rebekah

The Apex Waterloo is perfectly positioned for access to attractions, cafes, bars, etc. The staff are very friendly and helpful. The room was lovely.

Partner

10/10

Exceptional

18 Jul 2026

Paul

Great location, next to Princes Street and rail station, uphill walk to Royal Mile and Old Town so need to be fit! Hotel has excellent facilities, including pool and gym. Breakfast freshly prepared and buffet options. Staff very friendly and helpful. Enjoyable 4 days.

Partner

8/10

Excellent

18 Jul 2026

D Roxanne

Great location and wonderful staff.
Attached bar and restaurant.
One lift out of service during stay.
Some minor plumbing issues.
Overall recommend as a good value.

Family

10/10

Exceptional

17 Jul 2026

Elizabeth

Location, location, location! It's barely 2 blocks from Edinburgh Waverly Station, and you might even be able to get there directly (though I couldn't find it). An easy walk up and down Princes Street with lots of shopping and dining. The breakfast room is lovely, the servers were helpful and friendly, and the food was delicious. I stayed on a tour, and out of 6 hotels, Apex had some of my favorite toiletries. My kids also liked the pool, although it was 'too cold' for them.

We were there during a heat wave, and we were very grateful for the air conditioning! Unfortunately, it didn't work the first night, but the staff were very helpful in finding us a new room, helping move our stuff, and comping us breakfast for the trouble. They were also down to one working elevator, and the front entrance has 3 steps with no obvious ramp. Be careful when booking to specify if you have mobility needs, as some of the rooms on the \"seventh\" floor are down stairs with no lift. They also had a weird shower design that caused water to run down the door and onto the floor, which is more a problem for their staff than for us guests.

Family

10/10

Exceptional

16 Jul 2026

Sandra

Our hotel room was comfortable, very clean and spaciously well appointed. The staff at reception was courteous and anxious to help as needed, appreciated when arriving after flight issues at 11 pm. Netish was especially helpful when locating a driver to take us to York at the end of our stay. We found the staff in all areas of the hotel to be welcoming and friendly. One elevator was out of service for replacement, causing delays for guests and staff, but that was the only difficulty during our stay. I would not hesitate to recommend the Apex hotel and plan to stay there again when visiting Edinburgh.

Friends

8/10

Excellent

15 Jul 2026

Amer

Very good hotel

Family_with_children

10/10

Exceptional

14 Jul 2026

Allison

Room was excellent. Access to the swimming pool and sauna was much appreciated to start a day exploring edinburgh

Partner

10/10

Exceptional

10 Jul 2026

Katherine

No laundry facilities for guest use—only laundry service. Otherwise fabulous! The staff were so friendly and helpful. They allowed us to check in early in the morning, which was a lifesaver because we were wiped out from traveling. They helped us figure out how to use the train station when we were leaving as well. The train station is a stone’s throw from the hotel—very convenient. We loved our stay and would stay here again!

Friends_and_family Friends

8/10

Excellent

10 Jul 2026

JAYME

Hotel was great. Conveniently located to Royal Mile and restaurants and shopping. Only complaint was that there was only one working elevator which was also used by staff so long waits at elevator. Once the second one is repaired that problem should be remedied.

Partner

8/10

Excellent

08 Jul 2026

Genni

Helpful staff. Great location!

Partner

8/10

Excellent

07 Jul 2026

Mrinal

The breakfast was the highlight of our stay! Absolutely fantastic! Choices, taste, and presentation were great. As for the property, the lobby is beautiful. The room was fine but the grout in the bathroom needs to be scrubbed. The room was carpeted so, safe to say, there were stains which made it look not so great. The bed and pillows were comfortable. However, one of our throw pillows had a hole and rip on the cover which was also kind of off putting. It was a bit weird having to pay extra for a robe and slippers but at least it wasn’t much. The staff were great and very helpful/accommodating at all hours. All in all, for the location and general aesthetic, we had a good stay.

Partner

4/10

Poor

07 Jul 2026

Miles

I was put into a room with blocked out windows without being told this either at booking or when checking in. Only one lift working so long waits. Reception not particularly helpful. Would not recommend this hotel

Self

10/10

Exceptional

07 Jul 2026

Sunil

Staff were very friendly and helpful. Great location to see Edinburgh as all sights within walking distance.

Family

10/10

Exceptional

06 Jul 2026

Julie

Excellent location, walking distance to most places we wanted to go including the Royal Mile, Princes Street, Stockbridge, Holyrood House, National museum of Scotland, national galleries, Scot Monument, the list goes on.
Hotel was excellent for breakfast and we had an evening meal on one of the nights which was also excellent. Bar has a nice ambience and staff very attentive. The room itself was so clean and bed extremely comfortable. Would highly recommend.

Partner

10/10

Exceptional

06 Jul 2026

Inderjit

Hotel staff were very polite and helpful.

Family

10/10

Exceptional

02 Jul 2026

Minnie

Incredible location. Massive bed and clean room with all amenities. Pool and spa were lush and such a treat to have on site. Staff were always helpful and welcoming. Would stay again.

Partner

10/10

Exceptional

29 Jun 2026

lindsey

An absolutely incredible stay. While I won’t go into specifics, the staff here went completely above and beyond in a way that left me overwhelmed with gratitude. Their kindness and exceptional service turned a standard hotel stay into an unforgettable experience. I cannot recommend this hotel enough. The team here are truly special.

Self

8/10

Excellent

28 Jun 2026

PHILIP

Spotless room and bathroom.
Good breakfast with plenty of choice, both hot and cold,
Very helpful staff and a big thank you to the lady that helped carry our cases all the way to the train station.

Partner

10/10

Exceptional

28 Jun 2026

cindy

Lovely hotel. Walking distance to the Royal Mile, restaurants, shopping, and the train station.

Partner

10/10

Exceptional

26 Jun 2026

Patricia T

Apex always seems good value for money. It is in a very convenient, albeit crowded location, but our room was very comfortable and quiet. Very near all you want to see in Edinburgh. There is a tunnel at bottom floor that gives you an easier access to the train station...much better than fighting the hordes on the main street. Did not use any of their amenities as we were only in the city a short time, but would definitely recommend.

Partner

10/10

Exceptional

25 Jun 2026

Susan

Located across the street from bus stop, walking distance to major transportation hub, bridge to Old Town, shopping, restaurants, museums, and more. I chose this hotel because it has air con & a king sized bed.

Partner

10/10

Exceptional

25 Jun 2026

PETER

It was clean and the hospitality was excellent. This was also in a great location.

Partner

10/10

Exceptional

24 Jun 2026

Karen

We enjoyed our stay at Apex Waterloo Place. The location was perfect for what we were looking for and the staff were friendly and attentive. I wouldn't hesitate to stay here again.

Partner

10/10

Exceptional

24 Jun 2026

Jens

Na

Self

8/10

Excellent

23 Jun 2026

Shelly

Other than one of the lifts being inoperable, great place to stay!

Family

10/10

Exceptional

23 Jun 2026

Linda

Hotel was exceptionally clean and staff couldn’t have been more helpful and polite. Breakfast was great, couldn’t eat it all. Didn’t use the bar. Would definitely return as location great. Got an upgrade on arrival which was a nice surprise but room could’ve been better, sofa was well worn and a couple of spars of wood on entry needed replaced or rubbed down and varnished again.

Self

10/10

Exceptional

22 Jun 2026

HUIYI

Good location,but only one elevator can use,not convenient

Family

10/10

Exceptional

22 Jun 2026

Patrick

Great location to everything. Truly loved our stay

Partner

10/10

Exceptional

20 Jun 2026

Gail

Last minute stay and had a wonderful nights sleep after enjoying the spa and dining in their restaurant. Great location near Calton Hill, Howies, The Balmoral etc. And don’t forget to have a drink in the rooftop of The W hotel if it’s a pleasant day/evening, great views

Partner

8/10

Excellent

19 Jun 2026

Lena

Our first visit to Edinburgh and very happy with our stay at the hotel .
Requested ground floor room and offered a lovely room , spacious , clean & staff very attentive

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

derren

Amazing location. Incredible staff. I've stayed there before and even with 2 elevators, things can be slow given the number of guests and staff that use it. Now there is just 1 elevator so expect long delays or enjoy using the stairs for exercise. Otherwise I look forward to staying there again when I visit in August

Self

10/10

Exceptional

14 Jun 2026

Cynthia

Excellent location and extremely comfortable hotel. The entire staff was amazingly helpful and accommodating. The only issue was that one of the two elevators was out of service the entire stay. I would definitely go back.

Family

8/10

Excellent

14 Jun 2026

Andrew

Huge plus is the location in between Holyrood and Princes St / Royal Mile. And easy access to buses to get around. Staff helpful. Didn’t use the hotel bar or restaurant but they looked good. Only real negative was we got unlucky and one of the two lifts was being repaired and out of service. Pool was good by hotel standards. Has a gym but did not use it. Did not have breakfast included in my rate so simply found something nearby. Seemed expensive overall but then everything in the city centre is. No bargains to be had (in June).

Partner

10/10

Exceptional

12 Jun 2026

Marlene

We loved her stay here. We have stayed several times. The staff is amazing.

10/10

Exceptional

09 Jun 2026

Vitaliy

I was impressed how clean the hotel was including the lobby, the room, and amenities.

Staff were super welcoming and helpful, always eager to help.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Barbara

Unbeatable location for a first time Edinburgh tourist. Close to everything we did for 3 days.

Attentive & helpful desk staff. Lovely dining room & lounge. We had one glitch which the front desk handled perfectly. We took advantage of the pool & sauna. Rooms were contemporary but seemed a bit “tired”.

I applaud they are doing an elevator upgrade. Whilst inconvenient for us being down 50% elevator capacity, it will be appreciated by future guests.

Partner

8/10

Excellent

06 Jun 2026

David

Room was nice but a little tight. Shower ran slow. Bar area was nice but service was slow. We enjoyed the central location

10/10

Exceptional

05 Jun 2026

Chi Kim

Staff was helpful and friendly. Fast Check in. I had checked in before arrivaled. This trip was for my birthday. We had 2 free drinks at the bar of hotel and a surprise birthday dessert in the room. Bedroom had a good size and had a cosy bed. We had a good sleep. Has smart TV supported mirroring for my phone to watching video show on TV. Air conditioning was good .Breakfast is nice. It was buffet breakfast . The buffet food maybe not many foods choice. But they also had menu options including for breakfast . We were really enjoyed it. The price was £17.50 ( buffet and menu options)if you booking the breakfast . Walk in will be £19. It a good price for a breakfast at hotel. Good food is not cheap in there area of Edinburgh . We also really enjoyed the swim pool, sauna and steam room. Very relaxing before we going out. Location was good. Easy to walking to anywhere in 5-30 minutes. For shopping, restaurant and Sightseeing locations. Is a wonderful hotel.
Only 1 happened made me disappointed . I found Lipstick print on the cup when I tried to made a cup of coffee. I hope they will improve the room keeping of the future .Anyway ,I like this hotel. We will visit again of the future.

Partner

10/10

Exceptional

01 Jun 2026

Steve

Great location, nice hotel.

Partner

10/10

Exceptional

31 May 2026

Christy

The staff went above and beyond!!! The room was very clean. We ordered a burger one night, another night the charcuterie board..EXCELLENT!!! Both recommended by the staff. Then our bartender made us fabulous drinks to include a stamped 1816 cube for my whiskey. Beautiful craftsmanship in his drinks. We have stayed in 6 hotels in Scotland, this was by far the best 4 day stay thus far!!! Thank you Apex staff for everything!!! Ohhh and Location, just outside is multiple bus routes and the train terminal is a block away.

Friends

10/10

Exceptional

31 May 2026

Jason

great place, loved the shower and bath, AMAZING staff and perfect location!

Friends_and_family Family

10/10

Exceptional

31 May 2026

Corey

The property can be challenging, we stayed in a spa 1 bedroom which was on the 8th floor except the hotel elevator doesn’t go to this set of rooms, you have to to get off on 8 and then go up another 2 flights of stairs which was a lot with luggage. We went through the elevator, 2 flights of stairs and, 5 sets of doors before we got to the room, so challenging for us. The room itself was fine but the wall was crumbling by the window and the view was a huge machine. So not ideal. The staff were lovely they helped with the bags. Not much going on at this hotel. It is next to a cemetery, that was one window view we did get. Spooky. You are very close to Carlton Hill so we did do sundown. Its a 1 minute walk. This location was good, you’re a bridge away from the old town.

Partner

8/10

Excellent

29 May 2026

Patricia

Close to places we were going to visit.

Family

8/10

Excellent

26 May 2026

Charles

Very close to the train station and attractions

10/10

Exceptional

22 May 2026

Heather

I enjoyed my stay here. The room and bathroom were very clean and the amenities were excellent including tissues and face washers. There was no noise heard from other guests so sound proofing is excellent Breakfast was a good range of foodstuffs. The staff were wonderful and extremely helpful. The hotel was a great location for accessing transport on buses to the airport, trains from Waverley Station, and the main bus station for Rabbies tours. Plus Hop on Hop off buses stopped across the street. This is a very popular hotel for large groups so the foyer can get congested sometimes but the hotel caters well for groups and the restaurant area has sections, so one can easily find a quiet spot to eat. I would stay here again.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Steve

Hotel is great, staff is excellent, location was perfect for us!

Partner

10/10

Exceptional

18 May 2026

Sierra

Beautiful hotel. Great amenities! I am surprised they don’t have a hot tub but the steam room was super nice. Our room was super clean. The hotel is in a great location for walking to anything

Partner

10/10

Exceptional

17 May 2026

Oliver

Great location, great value and spotless hotel.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Cheryl

Room was spacious and clean, location was perfect! Loved the spa. Breakfast was a good value for the price.

Partner

6/10

Pleasant

15 May 2026

Juan

We stayed four days here. The good: the staff is very friendly, it's very convenient to the train station, the big tour bus stop, the airport bus stop, and both Old Town and New Town. The bad, there is only one working lift and it's very slow. The bed was lumpy, the furniture was worn, the shower door does not seal properly (water runs all over the floor.

Partner

8/10

Excellent

15 May 2026

Greg

Very nice hotel, but one of the two elevators was not in service our whole stay. So at times a pretty good inconvenience.

8/10

Excellent

15 May 2026

Scott

Good location and nice rooms, one of the lifts didn’t work so we used the staircase which was like a multi-storey car park staircase rather than a hotel staircase.

Family

10/10

Exceptional

13 May 2026

Angela

Loved the location. Pool and spa were lovely. Fantastic pillows.

Partner

10/10

Exceptional

12 May 2026

Muriel

Very convenient hotel, walking distance from train station, lots of restaurants nearby and a very helpful staff.

Partner

10/10

Exceptional

12 May 2026

Charles

1

Partner

10/10

Exceptional

11 May 2026

Barbara

Absolutely fabulous hotel. Perfect location, awesome room, friendly staff. Can’t recommend highly enough.

Family

8/10

Excellent

10 May 2026

Lisa

Lovely friendly staff. Nice spacious room but it was in need of some tlc. Some horrible stains on the carpet & curtains and a very peeling faux leather chair. Quite dusty in the higher areas.
Only 1 lift working for 10 floors so make sure you're not in a rush!
Fantastic location and not too noisy considering how central you are.
The bar was lovely and all the staff we came across were very helpful and friendly.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Stephanie

This hotel is easy to get to via the airport bus. We took the bus and a quick walk. (Great for value seekers).

The hotel is super conveniently located. It was very easy to get around the city. It’s super close for walking and has many bus terminals nearby if needed.

The staff here were so friendly and helpful. They allowed us to check our bags in early (we had a morning flight - so dropped them and headed out to the museum). We also were able to check in a bit early and get a solid nap before heading back out for the day.

The hotel itself is beautiful and clean and quiet. There’s a pool (open 7:00-22:00) which is warm and clean and happened to conveniently be on our floor. The bed was comfortable- especially the pillows. There’s a safe and a mini fridge and a kettle. And I loved the bathroom - huge shower and a very helpful large shelf for all your bathroom supplies to sit.

10/10, would absolutely stay here again without hesitation.

Family

8/10

Excellent

09 May 2026

Sandra

We loved the location of Apex Waterloo. It was in the heart of the city, a block from the train station. Our room was a nice size and we liked having a couch to relax on in the room. The only issues we had were a very slow sink drain, a toilet that didn't flush very well, and a shower that flooded a small section of the bathroom. The room could have used some TLC, especially the carpeting which was in dire need of cleaning. We enjoyed the bar area and the service there was great. The bed was very comfortable and the linens were nice. A strong suggestion would be to get the Apex flag in front of the building replaced. It does not give a good first impression. All in all, we had a nice, comfortable stay at Apex Waterloo. Thanks!

Partner

10/10

Exceptional

09 May 2026

Ashley

Room was lovely. The giant tub was an added bonus after long days of walking around the city. The staff were very nice and welcoming. One elevator is still down and when we arrived, our room was ready but we were still unable to check in because at the time both elevators were down. But we dropped our bags and went and grabbed lunch. It’s a good location to Calton hill and the tram and bus stops. Walking distance to all the tourist spots like Royal mile and such. Overall I def would recommend it. The elevator situation was the only downside but not enough to hinder the trip in any way

Partner

10/10

Exceptional

08 May 2026

Sarah

Gorgeous hotel with great spa and restaurant. It’s in a very good location if you want to be in the main touristy/visitor part of town. If you want to be in a locals part of town, this is the wrong place.

Self

10/10

Exceptional

08 May 2026

Nancy

Clean room, friendly and helpful staff, great location.

10/10

Exceptional

07 May 2026

Colin

The location was excellent. The staff was friendly abd helpful. The only issue was one of elevators was down for maintenance which made it tough to enter and leave.

Friends_and_family Family

8/10

Excellent

06 May 2026

JORDAN

We had an early morning arrival, and David was very helpful in arranging an early check-in and upgrading us to an available room. Great location - walkable to everything. We also really enjoyed the bar.

Friends

10/10

Exceptional

06 May 2026

Meilin

The staff is very friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Shelly

Great location. Located in the heart of the train station and great eating places.

Partner

10/10

Exceptional

04 May 2026

Gary

Comfy bed really clean - free toiletries and water

Friends

10/10

Exceptional

04 May 2026

Jennifer

Nice updated room with a very modern bathroom. The hotel did not have suitcase racks which was disappointing. Such a simple thing that was missed. It was close to the train station. The elevator supposedly goes down the train station which the hotel doesn’t advertise on their site.

10/10

Exceptional

04 May 2026

Kayla

Apex Waterloo Place Hotel - pleasantly surprised (and I’m a huge hotel snob).

I care a lot about amenities, and this place delivered: chapstick, pillow spray, body lotion- all travel-size and actually great scents. Plus robes and slippers, which always elevate a stay.

📍 Location is fantastic, especially for Calton Hill (easy walk). If you want more castle/Grassmarket vibes, you may want to stay closer to that area.

🍳 Breakfast was genuinely impressive.

Only minor downside: it could use a deep clean in spots- but nothing that affected my stay (and kind of expected in a historic/tourist heavy city).

Would absolutely stay again.

Self

10/10

Exceptional

04 May 2026

Nich

Fantastic hotel with a quick walk to everything. Great staff, restaurant, and bar. Highly recommend.

Partner

10/10

Exceptional

04 May 2026

Steven

Very nice hotel. Close to Waverly train station. Walkable to the Castle.
Staff were VERY helpful. Will stay there next time

Partner

6/10

Pleasant

03 May 2026

Kelly

For this being a 4-star hotel and for the price I paid, it left a lot to be desired. Faux leather furniture had extensive scuff marks. Black mold in the shower area. Found nail clippings on the bedside table. Yellow \"gelatinous\" gunk inside the mini fridge. Not much of views (I would recommend staying somewhere on Princes Street for spectacular views of the gardes across the street and the Edinburgh Castle). On the positive side, the rooms at the Apex Waterloo are a good size and the location is very convenient to bus/tram stops, Waverly Rail Station, bus station and St. James Quarter. Good variety of restaurants close by if you didn't feel like going into Old Town for dinner after coming back from a tour.

Partner

10/10

Exceptional

03 May 2026

jeffrey

We were there for only 1 night and hotel was very comfortable and a great location.
Walkable to Waverly train station.

Partner

2/10

Poor

01 May 2026

Valerie

We were in room 113 and it was horrible. I booked 10 months in advance and got the worst room in the place. The windows were painted over so we didn’t see the bin area that would have been our view. Room was also next to the maintenance room. It was so loud. Staff were still tossing things in the bins (as loud as possible) at 11:30p. It must also be their smoking area because I smelled cigarette smoke coming in around midnight. At 5am I was startled awake thinking there was a huge thunder storm, turns out it was staff again in the bin area doing god knows what, but it was so loud! The door they were using squeaked loudly so we heard every time they opened and closed that door. We were so exhausted we had to skip our early tour of Edinburgh Castle to try and get a little more sleep. We ended up skipping the tour after that as well - we were just so exhausted we just wanted to get out of the city. We will never stay at this hotel again. If you ever get room 113 or near there, ask for another room!

Partner

10/10

Exceptional

01 May 2026

Barbara

Ideal location - we debated Old Town vs New Town and so glad we chose the Apex. Literally a 5 min walk from the train station and then a 10-15 min walk to everything we wanted to see. Hotel was so nice, the room was very large and we had plenty of room to spread out. Room was quiet, despite being so centrally located. Would def recommend.

Partner

10/10

Exceptional

30 Apr 2026

Jennifer

What a pleasant surprise to have our room ready for check in before 10AM! We were grateful for a few hours rest after flying overseas before heading out on the town. Reception was super friendly with suggestions on local coffee shops and the breakfast choices were delicious. Well worth the money.

Partner

10/10

Exceptional

25 Apr 2026

Eilidh

Hotel was so nice, and the staff was absolutely fantastic - particularly David at reception who went the extra mile for one of guests 50th birthday

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Amanjeet

Staff were very friendly and helpful

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Gianna

We had an amazing stay at this hotel! The spa, pool and sauna were great, especially after all the walking in Edinburgh. I would recommend this hotel to anybody vacationing here.

Partner

10/10

Exceptional

22 Apr 2026

Andrew

All the staff were excellent, extremely good service. The location is great, it's closed to most of the attraction in the city centre. I would highly recommend this hotel to those who are planning to go to Edinburgh.

Friends

8/10

Excellent

22 Apr 2026

kevin

.

Partner

10/10

Exceptional

22 Apr 2026

Paige

One of the lifts was down for maintenance during our stay which made getting up to our room a little inconvenient. The pool was also closed which was something we were looking forward to using. The staff did offer to shuttle us somewhere else to use their pool but we didn’t want the hassle to opted not to. Overall it’s a great clean hotel with a nice breakfast offering and friendly staff. Fantastic location right next to Calton Hill and a short walk to the Waverly station.

Partner

10/10

Exceptional

21 Apr 2026

Julie

Great location with friendly staff

Partner

6/10

Pleasant

21 Apr 2026

David

3 night stay with breakfast.
Lots of plus points but also some negatives.

Positives were:
Staff were all excellent. All really friendly and helpful.

Location is perfect. Right in the centre, so walking distance to the main sights.

Breakfast was fabulous. The food was ordered from a menu and cooked to order. We never had other meals there but we're sure they would have been just as nice.

The bar area was chilled out and the staff really looked after everyone in there.

Negatives were:
Spa for a couple of reasons.
1. We went there to book for following day but no one on spa reception. Called on the telephone several times before someone answered. No availability for day we wanted but some for following day. Booked treatments.
2. Got a call on day of treatments to be told that our appointment was cancelled because staff member didn't arrive for work. Given alternative appointment, however, it was the day we were leaving the hotel to go home.

We had to play 'lift roulette' to get up to and get down from 10th floor.
Only 1 lift in service the entirety of our stay and that seemed to have a mind of its own.

Quilt in room seemed to be a double quilt in a super king size cover. Quite uncomfortable.

Partner

10/10

Exceptional

20 Apr 2026

andrea

I stayed here two years ago and chose to come back. The perfect place to stay.

10/10

Exceptional

18 Apr 2026

Kate

The hotel is well situated for access to both the new and old town. Staff were friendly and accommodating. The room was very spacious and clean with a very comfortable bed.

Partner

6/10

Pleasant

18 Apr 2026

Victoria

Disappointing for the cost. On the telephone prior to arrival, the staff were helpful but upon arrival, nothing was explained about the facilities and my room wasn’t ready in time. Attempting to checkout was a nightmare and took some time. Housekeeping staff were wonderful and room was clean. One lift was out of action which meant multiple stops on each use. Hairdryer in room did not work and when I mentioned this at the reception, the chap asked if I was using it properly?! Condescending.
Pool area was untidy, with half eaten food left on the floor and loungers.
Plus notes:
Bathroom was magnificent. Bed was comfortable. Hotel was in a great central location.

Self

10/10

Exceptional

16 Apr 2026

Aaro

Great staff answered all my questions highly recommend

Partner

10/10

Exceptional

15 Apr 2026

Patricia

Everything was good. Staff were awesome, friendly and extremely helpful.

Friends

4/10

Poor

15 Apr 2026

Daniel

\"SPA\" was not a spa, a pool like a Holiday Inn and a phone booth size steam. Floors were covered in water. I slipped down the stair and spoke to reception and they really did not care, no security measures in elevators or front doors, front desk not helping boarding on rude. Hallways were had the look of a warehouse, Very disappointed

Friends_and_family Family