Name: Radisson Collection Hotel, Royal Mile Edinburgh
Address: George Iv Bridge, 1, Edinburgh, EH1 1AD, GB

2/10

Poor

16 Aug 2022

GEORGE

It was closed your Pic was from a year ago it is covered in scaffolding and not open for 6 months
I paid in advance and had to pay again at a sister Hotel (Raddisson) who demanded £2900. when I had pd over £3400 to Expedia.
When can I expect my money back ?
Overall a disaster by Expedia No info on change of hotel and you still advertise the one I booked as open ???
George Kennedy [email protected] Tel 07785316171

Leisure Family

10/10

Exceptional

01 Jun 2022

John

Wonderful location, comfy towels, excellent breakfast. Great atmosphere. Quiet. Restaurants right next door. Large bathtub.

Leisure Partner

2/10

Poor

22 Oct 2021

Richard

Closed hotel on arrival

The hotel was closed on the dAY of arrival,

Partner

2/10

Poor

19 Sep 2021

Angela

CLOSED

The hotel has been closed for sometime for extensive work to the building. The hotel only rang us the day before to tell us and hotels.com are still selling rooms. Please check…..

Partner

6/10

Pleasant

24 May 2021

Laura

Disappointing

Disappointing, we booked for radisson collection and received a call day before saying due to building work we were being moved to radisson blu, we were told our room would be upgraded 2 levels to a premium and we would get free parking so thought that was reasonable. My expectations for what we paid were pretty high, over £400 for 2 nights inc breakfast, What we got was distinctly average and no where near worth what we paid. The room was cold, dark and very dreary, no remote for TV, no milk for tea/coffee, no mini bar, no walk in shower, just a bath with shower in it. Staff at reception were pleasant and friendly so no fault there at all. Breakfast again disappointing, had to send back as it was cold for reheating! We paid extra for breakfasts but were so disappointed on the Saturday we went elsewhere on the Sunday! I’m honestly not one for complaining and had we only paid maybe £100 -£150 it would have been ok, however for what we paid s it was so disappointing, would not recommend at all!

Partner

4/10

Poor

18 May 2021

Olgha

Stay in Raddisson Blue when booked at Collection h

To whom it may concern,
I booked your 5 * Collection hotel in Edinburg for a high price, without realising that as the NHS worker I have a discount. I was advised that I could get an upgrade due to this and rebooked again. Then I was told that your Collection hotel will be still closed at the time of my stay. So I was rebooked at the Radisson Blue, which was disappointing in itself as this is 4* hotel. I was promised further upgrade if available. The hotel was empty on the day if our arrival. I asked reception for the promised upgrade but was told that this was already done. The room was a suit, which I was promised initially but see the photos below please. Stains, scratches, really not something that you expect when you intend to stay in a 5* hotel and especially when you pay for it! Disappointing even more knowing that the hotel was empty and closed for long periods of time due to SARS-CoV2 pandemic and at least stains could of been cleaned!
Friendly staff at the breakfast though!
Kind regards,
Dr Asatiani

Partner

10/10

Exceptional

19 Dec 2020

Warren

Radisson over and beyond!

Great stay. Team on point throughout the difficult Covid period

Business

10/10

Exceptional

06 Oct 2020

Richard

Everything was perfect. Reception Staff were friendly and very helpful even when I collected my car from the sister hotel Radisson Blu car park. The room and location were excellent. Breakfast and the lady in the breakfast room were lovely. I would definitely recommend and stay again.

Leisure Pet

6/10

Pleasant

05 Oct 2020

C

Too stark

No bar or restaurants open. A bit too modern for me. A bit stark

Partner

10/10

Exceptional

01 Oct 2020

Mark

Straightforward and welcoming despite all the COVID hurdles

Business Self

10/10

Exceptional

27 Sep 2020

Vito

Everything was fantastic, the staff were great. They were so helpful, attentive and friendly, anything you needed they got it. The cleanliness of the rooms and public bathrooms in the hotel were outstanding really surprised in the best way possible. The beds were comfy, you can cast Netflix and Spotify to the tv so you are always entertained in the room. 10/10 stay and will definitely be visiting again.

Leisure Partner

8/10

Excellent

27 Sep 2020

Verified traveler

September City Break

Room was spacious, comfortable and clean. Bed and rainfall shower were particular highlights. Location was perfect for a city centre break with little to no noise from outside heard.
Reception staff were polite and helpful as were waiting staff in restaurant. The only improvement that could be made would be that service at breakfast was a little slow but staff were keen to apologise and rectify this when it was raised.

Partner

8/10

Excellent

21 Sep 2020

Karen

Great hotel, great location.

Beautiful hotel in an ideal location for exploring Edinburgh. Check in was friendly and quick. Our room was on the third floor overlooking Victoria Street. Very quiet. A small room but with plenty of space and good storage. The bedside tables are rather low but we found we adjusted to this. Bathroom is lovely with a fabulous walk in shower with rainfall head. Felt very high end. Super comfortable beds with soft linen, good pillows and a duvet that was cosy but not heavy. Air conditioning in the room was a bonus. Car parking was at the Radisson Blu hotel resulting in a short walk up the Royal Mile. Covid meaures were good throughout the hotel but meant that the bar was not open for evening drinks. Not major but would’ve been nice to relax with a drink in the evening without having to leave the hotel. Would definitely recommend this hotel and will definitely be back.

Partner

4/10

Poor

20 Sep 2020

Mark

Not particularly happy with the fact that although the hotel had been booked since January we were not informed that there would be no facilities open at the hotel and also not told at check in also when emailed the fact it was a special birthday celebration no effort was made although they said they would if they could the hotel certainly wasn’t full we struggled to find anywhere to eat first night

Partner

10/10

Exceptional

17 Sep 2020

Frances

Edinburgh staycation!

Our stay was very good as we should have been on a cruise for my husband’s 60th but this was cancelled due to Covid. The hotel was excellent & in a prime location for the Castle & the Royal Mile. The only negative was the main restaurant & bar was closed, which would have been good to know in advance as we then had to go out each night for dinner and we had planned to stay in the hotel for meals

Partner

8/10

Excellent

17 Sep 2020

Verified traveler

Overall a great hotel, just some building works starting early morning opposite the room.

Business Partner

8/10

Excellent

15 Sep 2020

Jane

Lovely hotel but we booked this hotel as it had a nice bar, so if we had any problems accessing the local bars due to Covid 19 we would have somewhere to go. Unfortunately when we arrived to check in we were told the bar was closed by could use the Radisson Blu bar, this was disappointing but not a problem! Come 1930 we were struggling to access local bars so went to the Radisson Blu bar to be told that it was full and could not get a drink. I appreciate that during these times (Covid19) things are very different but if we had been told the bar would be closed we would of chosen another hotel. We also booked breakfast in the hotel for the Sunday morning which was lovely and very well organised but were then charged for 4 breakfasts instead of 2, which has now been refunded. We have used the Radisson hotel on numerous occasions without any problems but were very disappointed on this occasion.

Partner

6/10

Pleasant

14 Sep 2020

Verified traveler

Room was perfect, clean tidy and modern, service at reception was hassle free,polite and quick.
Our only disappointment was the bar bein closed,Which wasn’t stated when we booked. We were directed to the sister hotel where the bar was open but on arrival we’re turned away as bar was full and staff not very helpful! No option to book a table either

Partner

8/10

Excellent

12 Sep 2020

Raymond

anniversary trip

Hotel was nice and room good size. Breakfast good but a little limited, but overall we had a great stay

Partner

6/10

Pleasant

07 Sep 2020

Richard

Nice but too hot!

Lovely hotel in a great spot. Room could not be cooled with the AC. Also disappointing they Spa was not open as this was a reason for booking and there was no announcement of the facility not being available at booking.

Partner

10/10

Exceptional

30 Aug 2020

John

Amazing

We had an amazing stay. We booked a premium room but were very lucky to be upgraded to a junior suite. The views from the room were incredible looking over Arthur's seat and the city. We will 100% be rebooking again in the future.

Partner

2/10

Poor

25 Aug 2020

Verified traveler

wouldnt class as 5 star

Parking too far and expensive
Breakfast was too slow

Partner

10/10

Exceptional

20 Mar 2020

Verified traveler

Location, location, location. That's all I want to say.

Leisure Partner

10/10

Exceptional

01 Mar 2020

Linzi

Modern clean hotel. Excellent location. Great breakfast buffet. Friendly staff.

Leisure Partner

10/10

Exceptional

26 Feb 2020

gregory

Great sleep

Was a great location and great nights sleep

Self

8/10

Excellent

19 Feb 2020

Verified traveler

The coffee machine. over all can't fault anything. Would come again

Leisure Partner

10/10

Exceptional

18 Feb 2020

Verified traveler

Location was very good, nearby many pubs and restaurants.
Modern feel to hotel, excellent rooms.
Tv signal needs boosting as was intermittent at times.

Leisure Partner

10/10

Exceptional

12 Feb 2020

Verified traveler

I thought that this was a beautiful and unique hotel in the center of the city. Was easy to get to and was extremely close to sightseeing. I also appreciate that they were able to accommodate a last minute reservation due to cancellation of transportation.

Leisure Self

10/10

Exceptional

03 Feb 2020

Verified traveler

Great location, comfy large bed, friendly staff, gym

Leisure Partner

10/10

Exceptional

01 Feb 2020

Verified traveler

So close to everything it is ideally suited for all the attractions. Once the restorations are finished it will be even better i am sure

Leisure Partner

10/10

Exceptional

01 Feb 2020

yun

strongly highly recommend

it was so fantastic! and i will never forget all complimentary from hotel. very nice place to go everywhere, staffs are also kind and manner. strongly recommend!!!

Friends_and_family Family

8/10

Excellent

27 Jan 2020

Verified traveler

Coffee machine did not work and one of the lights would not switch off very inconvenient

Leisure Family

6/10

Pleasant

26 Jan 2020

McGurk

Hotel is really nice however the lady at check in was pretty disinterested. No personality and didn’t give us any information about staying at the hotel. Room was really cool and comfortable.
The buffet continental breakfast was really good but the cooked breakfast was terrible - didn’t get our toast, brought the wrong eggs and everything was cooked like cardboard.
Pretty disappointing.
Overall the hotel is really nice, great location but service an food pretty poor.

Partner

2/10

Poor

24 Jan 2020

Verified traveler

The room was not cleaned properly. Very poor standard of cleanliness for a 5 Star.
Property was under taking building works.
When you walk to breakfast the building site is opposite the dining floor. Very dusty.
I paid for breakfast for my partner and I the night previous and when we arrived at breakfast we were held up and embarrassed by staff saying you haven’t paid.
If you are going to run a 5 Star hotel, you need to work on communication skills, standard of service and etiquette.

Leisure Partner

10/10

Exceptional

22 Jan 2020

DANIEL

AMAZING

Friends_and_family Family

8/10

Excellent

20 Jan 2020

Verified traveler

In a good central location, modern and fresh feel to the hotel

Leisure Partner

8/10

Excellent

20 Jan 2020

Verified traveler

Great location. Central to everything! Plenty of shopping and restaurants in walking distance.

Leisure Pet

4/10

Poor

20 Jan 2020

Verified traveler

I’ve no idea how this can be considered a 5 star property - even as a 4 star it would seem a stretch:
- restaurant under refurbishment so there’s a room set up that better resembles a canteen and served a burnt and dried out cooked breakfast
- no lounge to sit in all morning so options were a room that had no means of fresh air so had a damp/drainage smell coming from the bathroom or the lobby
- TV switches off if you change the channel more than 4/5 times in a row
- rooms are more like a traveloge/ibis with just a bit of extra colour
To be fair, the staff did try to be helpful - they just had limited tools at their disposal

Leisure Self

8/10

Excellent

07 Jan 2020

Verified traveler

Great location and great room, central location .would recommend

Leisure Self

10/10

Exceptional

06 Jan 2020

Verified traveler

Lovely room, with great amenities and in a great location.

Leisure Partner

10/10

Exceptional

06 Jan 2020

Verified traveler

The hotel is in an excellent location, very central to everything.
The rooms were lovely and clean, bed very comfortable, everything in the room you would need for a stay. the hotel itself looked immaculate and staff were very friendly and helpful.
Would definitely stay again.

Leisure Pet

8/10

Excellent

04 Jan 2020

Wayne

Nice Hogmanay!!!

Great hotel in the centre of town on the Royal Mile, Edinburgh
Check in and check out was reasonable and staff were very friendly. Rooms were very functional could probably do with more hanging space.
Breakfast was good and the Epicurean Bar had some decent cocktails.
We stayed for Hogmanay and whilst busy didn't feel overwhelmed or rushed. We would definitely stay here again. stayed.

Partner

6/10

Pleasant

03 Jan 2020

Verified traveler

Didn’t like the hotel breakfast. No variety. No buffet. Not up to standards of a 5 star hotel

Leisure Family

10/10

Exceptional

31 Dec 2019

Verified traveler

Shower was epic. Great service. Everyone was so kind. Very reasonable.

Leisure Partner

10/10

Exceptional

30 Dec 2019

Verified traveler

Great service and lovely hotel.

We had a great stay at the Radisson Collection in Edinburgh, only one night but the service from your staff on reception, at breakfast and in the bar was outstanding, we were very impressed. Our room was great too.

Partner

10/10

Exceptional

23 Dec 2019

Verified traveler

The hotel is in a fantastic location in the heart of The Royal Mile. The castle is a 5 minute walk away and Princes Street can be walked to within 15 mins.

Leisure Partner

10/10

Exceptional

22 Dec 2019

Verified traveler

Lovely room lovely location and staff most attentive. Could bit have asked for a more pleasant stay and we wanted for nothing

Leisure Family

8/10

Excellent

17 Dec 2019

David

Room very clean and comfortable but we booked a city view on Hotels.com and were given one overlooking scaffolding at the back they said this was a Hotels.com fault not theirs as they hadn’t been requested
Great location and lovely bar and restaurant but the breakfast was poor unfortunately, full Scottie consisted of one sausage and one slice of bacon, they sat us on a long table of 6 other guests we didn’t know which felt a little uncomfortable and by Monday they ran out of sausages apparently ? !
Hey ho plenty of places to eat in the city, overall a pleasant stay but quite pricey.

Partner

8/10

Excellent

15 Dec 2019

Verified traveler

We stayed in R305 at this hotel and there was a distinct lack of hanging places for coatx and clothes. 5 hangers between 2 people is simply not enough. Everything else was fine.

Leisure Partner

8/10

Excellent

15 Dec 2019

Verified traveler

No car parking was a huge issue as we stayed a few months ago and there was concierge parking which was great.

Leisure Partner

4/10

Poor

14 Dec 2019

Caroline

Disappointing stay

Check in not good lack of communication breakfast
Confusing was continental with the option of hot breakfast I had porridge and then told I can’t have bacon and egg unless I paid for it because t took porridge, it was expensive for or 2 night break so to have to pay extra should have Ben explained up front
Would not stay here again

Partner

8/10

Excellent

14 Dec 2019

James

A very modern hotel on the Royal Mile. Quite noisy with a busy junction outside. No choice of pillows and no soft Close loo seat. Good breakfast but quite a wait for food.

Partner

10/10

Exceptional

09 Dec 2019

Verified traveler

The bed was comfortable. The room was quiet and clean. The location and breakfast were excellent.

Leisure Family

8/10

Excellent

08 Dec 2019

Verified traveler

Overall my stay was quite nice however, housekeeping was very poor

Business

6/10

Pleasant

05 Dec 2019

Stephanie

I came to Edinburgh to celebrate my birthday. I made that known when I made my reservation as well as upon check in. A lot of hotels will at least acknowledge a guest on their birthday, but I received no such thing. I checked in around 5:00pm and was told that my room was not quite ready, but after my payment was taken all of a sudden the room was ready. I was also given a wheelchair-accessible room (I am not in a wheelchair), so everything, including the sink, was low to the ground. I hurt my back every time I washed my face or brushed my teeth. I received no housekeeping (although I didn't need it), but no one stopped by. I also discovered a shampoo bottle from a previous guest in my shower. I will say the hotel is in a great location, easy walk to shops, restaurants, and public transportation.

Self

10/10

Exceptional

03 Dec 2019

Miss Laura A Forbes

Fabulous stay

What a wonderful stay from start to finish. The staff were amazing, gave us a lovely upgrade and bottle of wine. The room was a great size and very comfortable. Great location too. Would definitely recommend and hope to return soon.

Partner

4/10

Poor

03 Dec 2019

Verified traveler

We booked in for three days with friends, 31st November to 2nd December. Problems we encountered: The fact that £50 was taken off our credit card per day without being informed. There was definitely a staff shortage, for breakfast the first day we had to wait an hour and deal with abrupt waitress service. We highlighted this to the management team and thankfully service improved although breakfast was still not up to standard. We went to have an evening drink in the bar and we had to clear a table to sit down, all the tables required clearing as it looked like the aftermath of a party. We ordered drinks and we’re informed they had run out of tonics and it was only 9.30/10.00 in the evening. On our second day, the rooms had not been cleaned. I had to request for more toiletries and towels. My husband and I were very disappointed in this hotel and we would hesitate to book into another Radisson hotel.

Leisure Friends

10/10

Exceptional

02 Dec 2019

GC

Superb location, few minutes walking to Edinburgh castle, university and more.
The hotel staff very friendly and professional,
The room was in the right size, clean and cozy to stay, For sure on my next visit to Edinburgh I will choose this hotel again.

Leisure Family

6/10

Pleasant

01 Dec 2019

Kr

I did not like the fact that I hung a Do Not Disturb sign on my door when we left for 2 days to visit the Highlands, and when we came back someone had entered our room and left a fan in it. This is troublesome. Do not disturb means NO ONE enters the room. It is not a recommendation. It is a matter of SECURITY. The security of my room was breached. Unacceptable!! Also, whichever room needed the fan did not get it. That does not speak well of their service

Friends_and_family Family

10/10

Exceptional

30 Nov 2019

Norman

Awesome country with fantastic accommodation

We did a one night stay to explore Scotland. It was not enough. Our hotel room was great. From checking in to checking out, they made us feel special. We got our breakfast included, which was very tasty and a great way to start your day. I can’t wait to come back and explore more and stay at this fantastic hotel.

Partner

10/10

Exceptional

28 Nov 2019

Adam

The hotel was very modern and spacious, which is not common when visiting most European countries. The staff was extremely helpful and the property is located right in the middle of everything.

Leisure Partner

10/10

Exceptional

23 Nov 2019

Adam

So far everything is extremely excellent all around. The room is wonderful and staff are very friendly and helpful. Very central location. Highly recommend.

Leisure Partner

8/10

Excellent

17 Nov 2019

Mitch

The staff were very pleasant and welcoming
My room had a strange smell due to pipes in bathroom
Moved to another room and token gesture given which was much appreciated by my mother and daughter also

Leisure Family

2/10

Poor

07 Nov 2019

Alnlyn

Didn’t appreciate having to negotiate a flight of stairs to access our room. Room was not as photos depicted. Very expensive for room service, mini bar & breakfast. Would not recommend or stay here again

Leisure Partner

10/10

Exceptional

06 Nov 2019

Verified traveler

Excellent Hotel

Lovely hotel, great location, friendly staff.

Highly recommend!

Business

6/10

Pleasant

01 Nov 2019

Just

Not a bad hotel, but there are better ones nearby for the same price. Paper-thin walls and the need to ask twice for toilet paper (after having been left almost none) decreased its rating.

Leisure Family

10/10

Exceptional

30 Oct 2019

Verified traveler

Location was perfect, very close to the castle. Modern and very clean.

Leisure Friends

10/10

Exceptional

29 Oct 2019

Verified traveler

Very modern and clean, friendly staff. For a stay in Edinburgh look no further

Leisure Partner

10/10

Exceptional

27 Oct 2019

Robert

Perfect vacation stay

Everything was perfect lovely, clean perfect location. The staff was very friendly and helpful. We will stay at your hotel in our next trip.

Partner

8/10

Excellent

25 Oct 2019

JA

Check-in process was excellent! The staff was friendly, welcoming, and helpful! Room was small but clean. There was some construction noise early in the morning, but other than that was very comfortable.

Leisure Family

10/10

Exceptional

22 Oct 2019

Verified traveler

Radisson Hotel

A wonderful hotel experience. Very friendly and helpful staff. Will stay again.

Partner

8/10

Excellent

19 Oct 2019

Verified traveler

Enjoyed our stay. Very clean. Good central Hotel. Paid an extra £25 per night for city view but this unfortunately wasn’t worth the extra as what appeared to be an hourly dustbin collection throughout the night kept me awake. Overall a good hotel. Would use again.

Partner

10/10

Exceptional

19 Oct 2019

Verified traveler

Great location and lovely room breakfast excellent

Leisure Partner

10/10

Exceptional

15 Oct 2019

Verified traveler

Nice short stay

Nice room, early check in, staff very friendly and accommodating. Only downside for us was breakfast. 20 minute walk in line to be seated, then realised very few vegetarian options. Hot food is menu ordered only and exceptionally pricey (Vega option was sweet waffles) £12.95. Cold items were cereals, average pastries and cold meats. Orange juice was also from concentrate then watered down with a lot of ice added. I’m sure some people would really enjoy the breakfast, it wasn’t for us. Rest of the stay was great.

Oh - and the spa is in the other hotel down the road. I booked a massage and found out it wasn’t actually in the hotel. That was probably made clear on the website but I didn’t realise there were two hotels.

Partner

10/10

Exceptional

15 Oct 2019

Verified traveler

Great location, beautiful hotel and ideal for what we wanted from the weekend.

Leisure Partner

10/10

Exceptional

14 Oct 2019

Verified traveler

Central location which was easy access for most attractions

Leisure Partner

6/10

Pleasant

12 Oct 2019

tedmond

Good location, dark room, extra steps to room

Stayed during my short trip in Edinburgh, our group booked 6 rooms. Situated in the Royal Mile (tourist spot). Very close to Edinburgh Castle.

Seems like due to the spot this is a very touristy hotel and always has full rooms.

They need to fix the lift since only 1 out of 2 lift working, which can be quite a queue when there's just a large group arrive and need to use the elevator to go up with just one lift.

The card key is very problematic somehow for us. Each time either of us (including the other room that I book) need to get in the room the card key is not working. Even worse once we had to go up and down twice since the card key is not working even after we ask the card to be 'fixed'.

There's no parking on site but can park at Radisson Blu which is around the other end of the Royal Mile, about 400 meters or so?

I suggest if possible request for a room that is under the F50 (F for floor) the further room can be too much hassle since you need to go down several steps. Wouldn't complain on stairs normally but since I carry a toddler with stroller yes it's a tad annoying.

At the beginning was offered inaccessible room which is from the front office explanation it seems like room for disabled?

I was given a quite unique room with wooden ceilings (possibly it's old Scotland style) no lights on the ceiling so the room is very dark. However on the other rooms are rather normal for hotel

Family

10/10

Exceptional

11 Oct 2019

John

Perfect location along the Royal Mall and close to the castle and museum. No parking on site but its only a short 5min walk to their sister property. Friendly staff!

Leisure Partner

4/10

Poor

09 Oct 2019

Eric

Location is superb. However there was a movie filming right outside our windows all night long...till dawn. Also the towels were dirty and smelled musty. Not what a 5 star hotel should be like.

Partner

4/10

Poor

07 Oct 2019

Verified traveler

Phoned ahead to ask about parking, member of staff didn’t really know, on arrival had to then drive to other hotel and then walk back, why no valet parking? Room was small but ok, main issue we experienced was arriving back at 11.45. To find hotel bar closed, on a Friday night? Saturday at same time it was open but when staff member eventually came to take our order we were told they were closing and this would be our only drink, seems hotel is run by the staff for the staff! On the Sunday when we checked out it was poring with rain, had to walk to other hotel, then go to their reception to validate car parking, then drive around to go pick up our bags. The 5 star rating of this hotel seems optimistic at best, not enough staff who care, extremely poor parking facilities, if you have visited other Edinburgh 5 star hotels before you will not have the same experience I am sure, this is the first negative review I have left on Expedia but I felt unwelcome at this hotel.

Leisure Family

10/10

Exceptional

05 Oct 2019

Verified traveler

Excellent location. Spacious room with beautiful decor. Loved the shortbread in reception every day.

Business Partner

10/10

Exceptional

04 Oct 2019

Rolin

I guess I wasn’t too surprised

Absolutely wonderful experience. Every detail was excellent - propelled by the professionalism and attention of the service.

Partner

6/10

Pleasant

04 Oct 2019

Verified traveler

Its in the middle of everything but parking sucks and that set the tone.

Leisure Partner

8/10

Excellent

03 Oct 2019

Verified traveler

Lovely modern rooms. Well provided for alltypes of traveller.

Friends_and_family Family

10/10

Exceptional

30 Sep 2019

Liz

The hotel is right on the corner of the Royal Mile and George IV Bridge. This puts it within easy walking distance of most of the sights and shopping in Old Town. Except for a problematic elevator (key cards had to be inserted multiple times to get it to work) the hotel was clean and in very nice condition.

Leisure Partner

4/10

Poor

29 Sep 2019

JR

After staying in truly excellent Radisson Blu Dubai, I selected Radisson again for Edinburgh. I learned Radisson properties are independently owned and not consistent. Here are the issues encountered:. 1) only one of the 2 elevators worked all week. 2) card reader in working elevator took five for more swipes to work. 3) shower doesn't have a door and when using rainfall ceiling option, water goes all over floor so I only used the handheld 4) toilet button gets stuck and keeps flushing so need to repeatedly jiggle button to get it to stop 5) bottled water was provided for two days and then stopped. After a long day on a walking tour, I called the front desk for water and was told water only provided for first day and I can go to the LOBBY for a glass of water 6) angry doorman barks at guests if the lobby water spigot drips. 7) when using expedia you don't earn Radisson points. Clearly the issues above do not \"exceed expectations \" that Radisson likes to boast about. This hotel is one of the most expensive in Edinburgh. It wasn't worth it as there was absolutely no value add - I never experienced in years of trraveling being told no for some bottled water and to go down to the lobby. For future travels, I won't select Radisson.

Leisure Self

4/10

Poor

28 Sep 2019

Verified traveler

Spa was closed. Hotel has gone downhill since we last stayed and aircon in the room was terrible.

Friends_and_family Partner

10/10

Exceptional

26 Sep 2019

Verified traveler

Beautiful hotel in a beautiful part of town! Bar food was so so.

Leisure Partner

8/10

Excellent

22 Sep 2019

Verified traveler

Nice staff, property, very clean but nothing exceptionally wonderful.

Leisure Friends

10/10

Exceptional

19 Sep 2019

Verified traveler

Great location, nice touches and upgrades for VIP customers

Business Self

8/10

Excellent

15 Sep 2019

Amanda

Beautiful hotel
Good service x

Friends_and_family Friends

10/10

Exceptional

07 Sep 2019

Bette

They served an amazing breakfast buffet with additional hot dish service individually prepared. I would recommend this hotel in a heartbeat to friends.

8/10

Excellent

06 Sep 2019

Verified traveler

Good location ………………………………………………………………………………………...

Leisure Self

6/10

Pleasant

02 Sep 2019

Faith

Great location

Nice hotel but I reserved a King bed and got a double size. I didn’t complain it was fine but that seems like a hotels.com issue.
Also there was no concierge! I asked at front desk and the 12 year old receptionists said they were ‘all concierges’. Then proceeded to give me lame advice they clearly had no clue.

Self

6/10

Pleasant

02 Sep 2019

Verified traveler

Great location and friendly staff. Modern with decently sized rooms. Our room needed some work. The floors were spongy due to some water seepage or similar and the restaurant isn’t the best - although the staff is good.

Also, their website says parking - there is not any parking on site. You’ve got to hoof it down the hill to their sister hotel.

This isn’t a 5 * hotel to me - it’s on par with a Hilton garden inn or similar.

Friends_and_family Family

10/10

Exceptional

01 Sep 2019

Stephen

Awesome Hotel

A wonderful hotel in an excellent location near the Royal Mile. Great staff! Very comfortable and modern room. The place to stay in Edinburgh!

Partner

8/10

Excellent

30 Aug 2019

Verified traveler

Great location and helpful staff.
Beds are too hard

Leisure Self

10/10

Exceptional

25 Aug 2019

Verified traveler

Excellent location. Very helpful staff . Nice amenities in a clean well kept hotel. My only suggestion would be to ask for fresh milk to use with the beautiful coffee machine rather than that awful UHT . Minor point only .

Leisure Partner

10/10

Exceptional

24 Aug 2019

Verified traveler

Excellent location in Old Town Edinburgh; close to Edinburgh Castle & National Museum of Scotland!

Leisure Partner

8/10

Excellent

19 Aug 2019

Verified traveler

Quality hotel