Name: Amway Grand Plaza-Curio Collection by Hilton
Address: 187 Monroe Nw, Grand Rapids, 49503, US

6/10

Pleasant

03 Aug 2026

Melissa

Water pipe break negatively impacted check-in process by > 2 hours, staff was polite, lack of support /communication regarding situation from hotel or upper management

10/10

Exceptional

03 Aug 2026

Phil

Our hotel room was beautiful and very comfortable. Wonderful view. Nicely designed and very memorable.

2/10

Poor

03 Aug 2026

Rouzbeh

The hotel declined to give us our room due to an alleged water issue problem; the whole hotel seemed to be running pretty normal and I don’t think the water issue was anything real. To me it looked like the hotel had a better deal elsewhere and decided to give up many clients room. Even if the water issue was real, the hotel should have called us several hours in advance to let us know, so that we wouldn’t drive all day and wait more than an hour just to know that we cannot get our room. This is a straightforward on ethical and irresponsible behavior, but it was very evident that they do not care.

2/10

Poor

02 Aug 2026

susan

Unfortunately they had a water main break occurred on the day that we arrived. Many people were not able to get their rooms until 8:00 at night. Some didn't get rooms at all and found out at 11:00 p.m. at night. We finally got our key to our room at 11:30 p.m. at night. We had to change clothes in the restrooms just like the two weddings that were going on. Many of them were comped for their inconvenience, I am hoping that hotels.com does the same for me.

2/10

Poor

02 Aug 2026

Justin

Hotel had some sort of water issue. Completely understand things happen. However the staff could have handled the situation so much better with very little effort.
Waited for about 30 minutes in a very long check in line. Was told at check in time, 4pm, that our room wasn’t ready. Staff made sure they had my number and stated I would get a text when the room was finally ready. Never heard anything. Had dinner reservations that we were unable to change and get cleaned up for. Got back in the line for about 25 minutes at 8pm. Got to the counter was told our room had been ready for us. We were one of the lucky ones. They were turning people away right and left after making everyone wait in the line.
The 2 front desk clerks, a younger male and female probably had a horrible day but they held it together. I’m thinking the manager might have been the shorter African American female who would look out from the back room at the line and then go hide again. Management should be embarrassed for how they handled the situation as a whole.
We already cancelled our December reservation.

2/10

Poor

02 Aug 2026

James

There was a water main break at the property. Stuff happens, I get it. But the staff lead us on for 7 hours (from 3:30pm-10:30pm), after we paid for the room mind you, before telling us there was no room available for us. Hoping to get our money refunded.

10/10

Exceptional

01 Aug 2026

Margaret

Beautiful hotel and helpful, friendly staff. Good area for walking to restaurants.

10/10

Exceptional

01 Aug 2026

Kevin

lots of choices for restaurants and spirits
clean rooms
definitely will stay again

6/10

Pleasant

31 Jul 2026

Jessica

The HVAC system options need to be fixed. Our AC was going in and off for 20 minutes all night both nights I was there - the night before my wedding in the old building and the night of in the newly updated tower. I didn’t sleep for more than an hour straight both nights. I love the idea of the Amway, am a GR resident and was looking forward to staying there for my wedding experience. Having a loud fan on all night is ideal for my sleep but having it go on and off all night was very disturbing to my sleep, which I don’t have a problem with normally.

10/10

Exceptional

29 Jul 2026

Ashley

Great stay

10/10

Exceptional

27 Jul 2026

Ashley

The staff was very kind!

10/10

Exceptional

27 Jul 2026

Wissam

Nice place

10/10

Exceptional

26 Jul 2026

David

Very nice and classy hotel in downtown Grand Rapids. Rooms were clean and quiet, staff was friendly and helpful, will stay here again.

10/10

Exceptional

26 Jul 2026

Ryan

Absolutely amazing!

8/10

Excellent

25 Jul 2026

Rachel

Everything was really nice. But for the price I paid, I expected more …

The hotel was filled with concert goers, but there weren’t any late-night dining options for us in the hotel. Even the hotel bars closed as we walked in, 10 minutes before they closed officially.

The sheets weren’t luxurious, or the pillows of great quality. And the towels were also not luxurious.

I had to visit 3 floors to find a working soda/pop machine. There were 5 of us on that adventure. I think I paid $6 for a Pepsi One.

And parking was an additional fee. That wasn’t obvious when I paid half a grand for one night … maybe that’s why they call it “Grand”, because that’s what you spend there? Otherwise it’s not that grand …

10/10

Exceptional

23 Jul 2026

Demetrius

it was perfect.

2/10

Poor

20 Jul 2026

Larry

During our stay on July 7, the valet situation was completely overwhelmed. When we arrived, there were approximately 10 cars ahead of us, and after waiting 20 minutes only one vehicle had moved. We were attending a concert at the new Acrisure Amphitheater and could not risk waiting an unknown amount of time just to park.
We ultimately left the valet line, paid $38 to park in a lot two blocks away, and carried our luggage to the hotel. Considering we paid $366 for the room, this was an unexpected and frustrating additional expense.
What disappointed me most was not the delay itself, but the lack of communication and solutions. Staff appeared aware of the problem but offered no guidance on self-parking options and declined to reimburse the parking cost. A breakfast voucher was offered, but that did not address the actual issue.
Hotels occasionally face unusually high demand, but guests expect management to have contingency plans when parking operations become overwhelmed. Instead, customers were left to solve the problem and pay the extra cost themselves.
I rarely write negative reviews, but this experience significantly diminished my confidence in the property's commitment to customer service. Unfortunately, I will choose a different hotel on future visits to Grand Rapids.

4/10

Poor

20 Jul 2026

Donald

I was very disappointed with this hotel. I wanted to stay somewhere particularly nice for a special getaway. The room was very plain with nothing really standing out. I could have been at the Hampton. I don't think there was even a room refrigerator. The walls and wallpaper were worn and torn. Our small balcony was filthy. Literally filthy. Two small chairs had pillows that looked like they sat outside at a cabin in the woods for a whole summer. Covered with dead bugs and spider webs. This room was very expensive. I mentioned it to the front desk. No mention by them of any type of reduction in the cost. They said they will \"have it looked at.\" Not helpful for me when I stayed one \"special\" night. I would never stay there again . . .

Partner

6/10

Pleasant

19 Jul 2026

Kristin

Our room was hot and noisy. We couldn’t get the thermostat to cool the room all night- that’s never happened at the Amway before.

Family

10/10

Exceptional

17 Jul 2026

Tracie

Everyone and everything was great.

Partner

6/10

Pleasant

14 Jul 2026

Marc

The staff at the front desk was terribly rude on my checkout.

The TV in our room did not work either.

Family_with_children

10/10

Exceptional

14 Jul 2026

andrea

Room was very clean and the front desk staff were very friendly and helpful

Partner

10/10

Exceptional

13 Jul 2026

tracy

Very large open rooms , clean

Friends

10/10

Exceptional

13 Jul 2026

Lisa

What a beautiful hotel! It was a very quiet and relaxing stay in downtown Grand Rapids, MI. The pool and hot tub were a perfect enjoyable experience. I would highly recommend on your next trip. The only issue was we heard the cars and motorcycles on the road all night long due to it being in the center of tall buildings.

Partner

10/10

Exceptional

12 Jul 2026

lisa

Beautiful property in center of city

Partner

10/10

Exceptional

12 Jul 2026

Alyssa

Only stayed one night but enjoyed it thoroughly! The property is beautiful. The coffee at Fox Tail in the hotel was so yummy. Friendly staff!

8/10

Excellent

11 Jul 2026

martin

Dinner at The Kitchen by Wolfgang Puck was excellent. The ambiance of the Lumber Barons bar was great. Rooms were huge with two beds and two bathrooms. About the only negative is that the two bathrooms are too small and both have bathtubs posing a fall hazard. Sinks are too wide for the toilet also. Otherwise a great place to stay.

8/10

Excellent

11 Jul 2026

IDA

No late checkout because of 3rd party booking.

Self

10/10

Exceptional

06 Jul 2026

Jennifer

We booked this hotel for the evening as we had a concert at Acrisure. The room was well appointed and clean. The location was perfect to walk to dinner and then to the concert. We had drinks and an appetizer in the hotel lobby prior to dinner and a late night drink in the Lumber Baron bar when we returned from the show. Both experiences were lovely. Had a quick lunch at The Kitchen by Wolfgang Puck before heading home. We live locally, but have not stayed here since our wedding night 26 years ago! We definitely left having decided we need to do this again!

Partner

10/10

Exceptional

04 Jul 2026

Steven

Very pleasant stay

Self

10/10

Exceptional

03 Jul 2026

Alexis

Stayed here for a concert and was very pleasantly surprised. What a cool hotel and very convenient for walking distance to Van Andel Arena

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Darci

This was a great hotel stay.

Family_with_children

6/10

Pleasant

01 Jul 2026

Heather

Rooms are old and you can hear everyone talking. It is a beautiful property. Only on restaurant was open and it was full.

Partner

10/10

Exceptional

29 Jun 2026

KYLE

Great property

Partner

10/10

Exceptional

29 Jun 2026

Lindsye

Wonderful room. Perfect location and in the heart of downtown!

Family_with_children

8/10

Excellent

29 Jun 2026

Annette

Lovely historic building and comfortable stay. Close to many downtown restaurants.

Partner

10/10

Exceptional

29 Jun 2026

Tamara

The restaurants in the hotel were amazing. Everything was in walking distance. The staff especially the valet were absolutely fantastic. We Wii be back in October.

Partner

10/10

Exceptional

27 Jun 2026

Marea

Great stay bar and coffee were awesome

Partner

10/10

Exceptional

27 Jun 2026

Katelyn

If you are there when everything inside the hotel has opened, you don't have to leave! They have bars, restaurants, and duckpin bowling. Even if you don't have a reservation for MDRD, try for seats at the bar. Dessert and a drink is worth it!

Partner

10/10

Exceptional

23 Jun 2026

Lauren

Always love staying at the Amway. The service is bar none!

Family

10/10

Exceptional

23 Jun 2026

Cynthia

We had a wonderful stay

Friends

10/10

Exceptional

22 Jun 2026

Erik

The bed was super comfortable, the front desk needs to inform guests to search for the refrigerator in room.

Partner

10/10

Exceptional

21 Jun 2026

Gilbert

A beautiful hotel in the downtown area

Partner

10/10

Exceptional

20 Jun 2026

Jonathan

Clean room

10/10

Exceptional

18 Jun 2026

Sue

We stayed for a convention and never had to leave, we were able to purchase anything we needed or forgot,
The ice cream bars in the gift shop are amazing 10/10

8/10

Excellent

16 Jun 2026

Patricia

Room was very clean. Love the staff members. Very helpful!

Partner

10/10

Exceptional

14 Jun 2026

Genevieve

Great stay as always, great restaurants and fun hotel!

Family

4/10

Poor

11 Jun 2026

Lucas

A motel 6 wrapped in crown molding, the rooms are terrible for the price. It felt like place living on old memories and a cheap wallet for operational upkeep.

10/10

Exceptional

07 Jun 2026

Brian

Clean room. The staff was great!

Family

10/10

Exceptional

01 Jun 2026

Kim

We visit here a least yearly as my daughter competes at the center. We love just having to walk across the skywalk and be at the performance center. Staff is always great and accommodating no complaints.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Caitlin

We love staying at Amway when in Grand Rapids… staff is amazing and the hotel bar is wonderful

Partner

10/10

Exceptional

31 May 2026

Maksym

Great hotel and location.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Cynthia

This is an amazing hotel. An absolute gem. We cannot wait to return and really explore the property.

Partner

10/10

Exceptional

25 May 2026

Jola

We absolutely looooved our stay at the hotel this weekend. We came for a wedding, rented a suite and they gave us 24th floor. The view, even during rain was stunning. We enjoyed every minute of staying there. Great staff, we needed rolloway bed and had no problem getting them, extra sheets, all with a beautiful smile. The view is unbelievable from the suite that shows about 270 degrees view.

Family_with_children

10/10

Exceptional

18 May 2026

Linda

Everything was great!

Family

10/10

Exceptional

18 May 2026

Jason

The rooms were clean and well maintained. The proximity to everything was easily walkable.

Friends

10/10

Exceptional

17 May 2026

Blake

Very clean room and awesome environment

8/10

Excellent

16 May 2026

Vickie

The Amway is always a class act. We stayed in the older Pantlind side on request. Just love it. Our in room coffee maker delivered undrinkable, tea looking coffee, and we didnt see a container to put ice in for our wine.

It also would be great if the parking wasnt so expensive if you stay at the hotel.

Overall a great stay otherwise. They let us check in before 4. We will be back.

Friends

10/10

Exceptional

16 May 2026

Mary

Everything about the hotel was wonderful

6/10

Pleasant

12 May 2026

Hannah

It was so difficult to find a drinking fountain to refill my water bottle. Multiple workers sent me on a bit of a wild goose hunt trying to find one.

Self

6/10

Pleasant

11 May 2026

Miguel

Staff seeem bothered to be asked for anything, bartenders were not friendly, and front desk staff not very friendly

10/10

Exceptional

11 May 2026

Carrie

We stayed here for the fifth third race and it was a perfect weekend being able to be right in the heart of downtown and being able to walk to all the events.

Family_with_children

10/10

Exceptional

10 May 2026

Keith

Great room, killer view and solid restaurant choices.

Family_with_children

6/10

Pleasant

06 May 2026

John

Hotel is centrally located in Grand Rapids. Rooms are dated and need update. The wedding rooms and event areas are nice.

Friends_and_family Family

6/10

Pleasant

05 May 2026

Krista

I

Partner

10/10

Exceptional

05 May 2026

James

It was very busy. Simultaneous events were taking place and the vibe was very festive. The staff was seemingly up for the challenge.

Partner

10/10

Exceptional

04 May 2026

Amy

It was a beautiful hotel and very comfortable. Walking distance to everything downtown.

10/10

Exceptional

03 May 2026

Linda

Family met and stayed there for a graduation. Location was good for ceremony and lots of restaurants. We enjoyed the bar for a late evening gathering spot. Breakfast at Wolfgang Puck was good and reasonably priced.

Self

6/10

Pleasant

03 May 2026

Ramin

Room was clean, property and lobby are beautiful and staff was very accommodating and responsive. However, during our stay there was an intermittent beeping noise which the engineer discovered was from the fridge in the room, fix was to unplug it. The sink in the bathroom would not drain which was disgusting!!

Friends_and_family Family

10/10

Exceptional

01 May 2026

Kailey

An absolutely beautiful hotel, staff was also great!

Family_with_children

10/10

Exceptional

29 Apr 2026

Allison

Very busy but nice to be so close to our venue

Friends_and_family Family

4/10

Poor

26 Apr 2026

Melissa

We stayed in the Arizona sweet. Doors to our bedroom were locked. We were unable to get a rollaway. They brought wet sheets and blankets. The amenities were subpar in the room. The pool and space was disgusting with hair floating all in pool and around the pool deck.

Family_with_children

6/10

Pleasant

25 Apr 2026

Ritaban

Rooms are clean but noise is so high.

10/10

Exceptional

24 Apr 2026

Susan

Bathroom needs updating

Family

10/10

Exceptional

23 Apr 2026

Zachery

Amazing

Friends_and_family Friends

2/10

Poor

20 Apr 2026

JASON M

My husband grew up seeing this place and always wanted to stay here. So when he had to go back up to Michigan I thought it would be a nice surprise to book him a room here. First of all they said they had no rooms available. This was after booking the reservation (through Expedia). They all of a sudden managed to come up with a room - room 330 which was apparently akin to the janitor's closet. I *specifically* paid extra for a city view. He was on the third floor and his view was of the building across the street. Many areas of the room were dirty such as the table and counter spaces. The refrigerator only went down to 50 degrees. And was missing a leg. A guy came up to look at it, 'reset' it and it still only had 3 legs and went down to 50 degrees. The first night he only slept under the blanket but the second night he went under the sheets and spent most of the night not sleeping and scratching himself raw. He is covered in itchy bites of some sort. After the lack of responsiveness on the refrigerator issue he felt there was absolutely no point in taking this up with the front desk, especially since he was checking out this morning anyway. I spent quite a bit of money to do this for him and he could have stayed at the Super 8 and had a better experience and saved me a pile of money.

Self

4/10

Poor

10 Apr 2026

Kimberly

My husband and I decided to stay the night at the Grand Amway Hotel in Grand Rapids to celebrate his birthday. We selected a room on the 24th floor. The room itself was average with a typical TV, desk, chair, and king sized bed. The dimmer lights were a nice touch. Unfortunately the bathroom was a huge disappointment. The water pressure from the sink was low and it took so long for the water to heat up. The toilet required flushing three times when just flushing toilet paper because the paper would float back up. The worst part was the shower. The drain was so slow that the water from the shower rose above my ankles while showering. I had to stop my shower several times because I was worried it would overflow onto the bathroom floor. It’s hard to feel clean when water you are washing your body with is rising up over your feet and ankles.

While the building itself looks impressive, our room and overall experience with the staff was disappointing. We had stayed at the Marriott across the street six months earlier and were much more impressed with the staff and room, even with being on the 3rd floor. We have no desire to revisit the Grand Amway again.

Partner

10/10

Exceptional

07 Apr 2026

Susan

Wonderful service and a comfortable stay.

Family

6/10

Pleasant

06 Apr 2026

Dori

The view was incredible, but the experience was more “standard hotel room” than I expected based on other times I have stayed in the Curio Collection hotels. And it took the shower almost five solid minutes to get kind of warm.

10/10

Exceptional

05 Apr 2026

Jennifer

Very friendly staff, rooms are very nice and clean. Hotel lobby and restaurants are very nice as well

Partner

6/10

Pleasant

05 Apr 2026

Patrick

The shower was cool to warm at best and my room was left open after the bed was made and we went for breakfast with all our valuables inside.

Partner

10/10

Exceptional

01 Apr 2026

kayla

Everything was excellent. The only complaint we had is that a microwave is not a standard amenity.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Brandi

My stay at Amway was so-so. When I checked in at the hotel, my room was not selected prior and staff informed me that if I still wanted a king bed, I wouldn't have the greatest view. I made a reservation and indicated in my notes that I wanted a great view and paid for the river view room style. We received a room with 2 queen beds for us to get a great river view which was fine, but I noticed that the notes I wrote wasn't viewed because I also was near an elevator and that was indicated in my notes that I didn't want to be next to an elevator. I went back to the front desk the following day and asked about how parking worked regarding using my key on the day of checkout which I thought would have been told during check in. The room was nice but the toilet is extremely loud when you flush and for a place to be upscale, I would think this wouldn't be an issue. I visited IDC Speakeasy inside the hotel and there was a wedding party in there so the space was limited and loud for it to be a speakeasy. I think this will be a place that I would visit and utilize the amenities but not a place I would stay at in the near future.

Partner

10/10

Exceptional

28 Mar 2026

Carrie

Great hotel, very plush, very friendly. Great location for concerts with it being connected to Van Andel.

Family

10/10

Exceptional

28 Mar 2026

Amanda

Wonderful service and experience

6/10

Pleasant

25 Mar 2026

Tina

Showers were cold..Room is old and was dirty under the bed and in the corners. Hair was on the bathroom floor.

Partner

8/10

Excellent

22 Mar 2026

David

We have always loved the Amway. Rooms have become dated and need some work!

10/10

Exceptional

22 Mar 2026

Maranda

Overall great stay! No complaints whatsoever! Will definitely be back again!

Friends

10/10

Exceptional

19 Mar 2026

Carrie

Olivia checked us in and was very informative and helpful. The room was spacious with ample room and comfy beds.

Family

8/10

Excellent

12 Mar 2026

andrew

Room was small but overall hotel was pretty cool. Great location, bed was ok but annoyed it was tough to get a cup of coffee in the morning and the espresso machine was down apparently….. would expect better from this hotel to get it fixed quickly or buy another one

Partner

10/10

Exceptional

11 Mar 2026

Joel

Very awesome

8/10

Excellent

09 Mar 2026

Harvinder

i

10/10

Exceptional

02 Mar 2026

David

Excellent property and staff.

2/10

Poor

25 Feb 2026

Jessica

What an absolute nightmare! This was the first time I’d taken an adventure out of town with my daughter, she’s 7. We went to GR to see Three Days Grace and were gifted concert tickets for Christmas. First things first;
Parking is an absolute scam! You pay over $200 for some nasty room in the old nasty building only to be charged an extra $41-$49 for parking. We paid over $200 for one night in a single bed room, we get there and were placed in a handicapped room in the old out of date nasty rooms. We asked about the pool.. “oh well that’s in the tower elevators on the 4th floor.” It was so hot in there I was ready to pass out and vomit, we had to leave. The mattresses in the rooms were so old and outdated I didn’t sleep at all, I was afraid they were so worn and used and disfigured I’d end up on the floor. The pool was old and gross. The cushions on the “poolside lounges” were so old and gross you could literally see the butt and mold imprints of decades of guests well formed. We were offered a $10/person breakfast…. Well, you want to get breakfast, it’s at least $15/person plus beverages, plus tip if you wanna leave one. This place was
GROSS! Never ever again, will I stay here. The fact that they charge so much for nasty, outdated rooms,and extra $41-50 for parking overnight, FALSE
ADVERTISING FOR
THE ROOMS OFFERED, nasty pool with moldy cushions, a nasty room with nerds candy everywhere and dirty floors, $10 breakfast per person that ended up costing me almost $40. Awful!

10/10

Exceptional

24 Feb 2026

Colleen

Yes!

10/10

Exceptional

20 Feb 2026

Tammy

We would have liked a phone charging station on a lamp or anywhere in the room. Overall an excellent experience!! Super friendly staff, clean, and a beautiful view!

Friends_and_family Family

4/10

Poor

19 Feb 2026

Allison

The hotel is beautiful but the policies really undermine having an experience that aligns with the cost of staying there.

There was no one to help unload my car so I grabbed a luggage trolley that was available in the car drop off space. There were at least 10 lined up. After I unloaded my car and got halfway in the hotel a worker told me the trolley “wasn’t for me”. Those trolleys were only for guests “who want help unloading.” I had to unload my luggage onto another trolley and was told to be sure to return the trolley to the front desk when I was done. I was never asked if I needed or wanted help.

At checkout, my daughter called and asked someone to bring a trolley to our room and we were told to come and get it ourselves. I don’t fault the workers, these seem to be hotel policies. But this is not the experience I’d expect when we paid over $500 to stay at the hotel per night.

The hotel had one small “restaurant” (the size of a small Starbucks) offering breakfast. This is a huge hotel, so obviously the line for breakfast was about 25+ people deep.

The Amway does not seem concerned with guest experience- despite the high cost of staying there. We went to celebrate my daughter’s birthday. We won’t be staying there again. Next time I’ll try to JW Marriott across the street.

Family

8/10

Excellent

17 Feb 2026

Lawrence

Our original room wasn’t ready so they upgraded our room but shower was making loud noises but other then that it was great

Partner

10/10

Exceptional

16 Feb 2026

Stacy

The service at the hotel was great. Every team member had a smile and was helpful.
The room was clean and accommodating. I didnt care for the bathroom layout. It was small and the toilet paper holder was in an awkward spot. The toilet reminded me of a public toilet due to its design. Those are minor irritants. The view was amazing! We were on the 23rd floor overlooking the river.
We enjoyed dinner and drinks at Wolfgang Kitchen. The food and service was great. The skywalk to DeVos Hall was convenient for the show we enjoyed last night.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Michelle

Clean rooms nice view