Radisson Hotel Grand Rapids Riverfront

United States , Grand Rapids - MI
Grand Rapids, 270 Ann Street Northwest
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100 reviews shown

6/10

Pleasant

25 Apr 2026

Andrew

Average place; staff was helpful

Partner

2/10

Poor

23 Apr 2026

Michelle

Great clean rooms

10/10

Exceptional

22 Apr 2026

Ricky

Good place to stay, would definitely stay again

Friends_and_family Family

4/10

Poor

20 Apr 2026

Charlene

I’m not usually one to be fussy or nitpicky…but the room was not clean, socks left by previous guests, trash on bathroom floor, mystery stains in the fridge, on the table and bathroom counter. I cleaned things up but probably should have just went and asked for a different room.

Friends

4/10

Poor

19 Apr 2026

Cristian

Stained sheets made for an overall bad impression of the hotel and it's level of cleanliness

6/10

Pleasant

19 Apr 2026

Brittiny

Hotel smelled weird, mold in the hot tub. No breakfast in the morning.

Partner

6/10

Pleasant

19 Apr 2026

Tara

There was only one elevator that did not work very well. No breakfast, even though it said there would be. It was supposed to be non smoking but it smelled like weed. Also it was also noisy.

Partner

8/10

Excellent

14 Apr 2026

Zachary

Clean room, pool area was odd. Good for a night!

Partner

4/10

Poor

08 Apr 2026

Lynda

Nothing was clean. the towels in the pool area were never replenished. They charged and additional 200 for who knows what and don’t want to refund. This hotel is motel 6 just indoors.

Family_with_children

4/10

Poor

07 Apr 2026

Jacob

The restaurant and breakfast wasn't available. The place wasn't super clean. Found the workout areas were kind of limited. Not much for cable TV. Nothing to really watch other than local news and local television channels.

Partner

6/10

Pleasant

30 Mar 2026

Colliene

The showers in the locker room did not work. The pool had fans randomly sitting around the pool deck.
The hallways and stairwells were well worn and in need of paint.

No restaurant on property or continental breakfast.

Business

10/10

Exceptional

30 Mar 2026

Jerry Lee

Clean & expedient checkin/checkout.

Family

8/10

Excellent

30 Mar 2026

Cedric

Hot tub was quite nice, the pool as well

Self

6/10

Pleasant

29 Mar 2026

Shanda

Someone on my floor had a leak as the carpet was wet an squishy
My keycard would not work to get into the hotel

Could have been a little cleaner
Had an odor in hotel

Friends

2/10

Poor

24 Mar 2026

Nitesh

My experience at this hotel was quite disappointing. I have traveled to many cities, and unfortunately, this was one of the least satisfactory stays I have had.
The bathroom was not well maintained, and basic amenities like drinking water were not provided in the room.
The room itself appeared quite old, the beds were uncomfortable, and the floor was not clean. Additionally, the bathroom was very small and could use improvement.
I also found the check-in experience to be less welcoming than expected.
Overall, I believe there is significant room for improvement, especially considering the price.

Partner

2/10

Poor

15 Mar 2026

Girolamo

Sink and shower did not drain and could not be used for second person. Elevator was also out of service and no sign posted. Hair at coffee station in lobby all morning shows not cleaned/wiped down all morning

Partner

6/10

Pleasant

08 Mar 2026

Kinsey

The staff were friendly and quick. The room was okay. The smoke detector was missing from the wall (the mounting plate was still there). The thermostat was not attached fully to the wall and the toilet seat was not screwed down on one side. The overall cleanliness of the room was okay, but the hotel overall could use some updates and repairs.

Family

4/10

Poor

07 Mar 2026

Vanessa

Pool closed. Room was extremely warm, even with the heat off. The bed was uncomfortable. No exhaust fan in the bathroom. Way over priced for the quality. It is run down with a poor paint job covering it up. Nothing like the photos online. Lobby fools you. I was disappointed 😞

Friends_and_family Family

2/10

Poor

07 Mar 2026

Diane

It looks NOTHING like the photos. Pool wasnt working, hot tub wasnt working. Water was brown ish color. Overall just nasty.

Partner

2/10

Poor

28 Feb 2026

Lena

Pool/hot tub down, elevator broken, room and halls dirty, peeling paint, wallpaper. Rust everywhere in the bathroom. No breakfast provided. $133/night for a terrible experience.

Partner

2/10

Poor

22 Feb 2026

Laurie

Room was neglected. Needed cleaning. Bed and sheets nice. Pool and jacuzzi closed, heater not working.
I see back in ratings the pool has been problem in past!

They should not be allowed to claim pool on this property if they wont keep it clean and open.

Verry disappointed!

4/10

Poor

22 Feb 2026

Kenneth R.

Many things in the room didn't work. Phone, shade, filthy windows, shower head wasn't adjustable, the whole place needs an overhaul.

Self

10/10

Exceptional

22 Feb 2026

Courtney

Wonderful hotel comfy beds! Will be back

Friends

2/10

Poor

20 Feb 2026

Garret

Standing water in the bathroom, had to cancel my entire stay and find a new hotel late in the evening.

Partner

10/10

Exceptional

17 Feb 2026

Grace

Nice staff and good location.

4/10

Poor

16 Feb 2026

Charles

Aside from an elevator being broken and the pool not being open, the main complaint I have about my stay was housekeeping. I was there for two days and three nights. The first day, they didn’t clean my room at all. The second day I specifically called to request housekeeping come while I went out to breakfast. When I came back, housekeeping had only cleaned the bathroom. They didn’t make the bed or do anything in the other part of the hotel room. I called the front desk because this is incredibly weird. They called me back and told me that the housekeeper said that the bed was already made, and she had cleaned the room. This was a complete and total lie. Who makes their own bed when they stay at a hotel? And even if it were made already which it wasn’t, she should still change the linens.The bed was clearly not made at all. Things happen and I can understand that someone could get called away in the middle of doing something and then maybe forget to come back and finish. But that’s not what was explained to me. This Housekeeper didn’t clean the full room and she then lied about it. In defense of the hotel staff, they did offer to put me in a different room or have the housekeeper come back or even for the front desk person to change the linens. By that point, though I just wanted to use the room so I said no thank you.

2/10

Poor

13 Feb 2026

Rola

Absolutely terrible hotel where it feels dated, neglected, and just gross. The room seemed dated with old, ripped carpeting, there was not enough towels for an evening shower and a morning shower for two adults. The hotel was very old, with plastered walls from decades ago, it had shower heads that looked extremely old and out of a science fiction movie, sinks and tubs are dated with wear and tear, vents that were clogged with dirt and dust, and one elevator was not working. The hotel felt empty of staff and people, very ghostly and unkept. The receptionists from night and morning check-ins/checkouts seemed like it was just not a priority to check in or check guests out, as they were eating or just not having extra energy or interpersonal customer service-oriented skillsets. Thank you, but I would not stay here again, especially with better hotels in the area for about the same cost.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Katherine

The room was not as clean as it could have been, we found a condom wrapper behind the mattress. The hallways and elevator all had a smell faintly of trash. The hotel itself just did not seem that it was super well kept up, and the remodeling done on the rooms seemed poorly done.

Business_and_leisure Partner

4/10

Poor

24 Jan 2026

Brian

The elevator was out of order, the restaurant is permanently closed, the bar is permanently closed and they no longer offer shuttle service to downtown Grand rapids like they used to

Partner

6/10

Pleasant

24 Jan 2026

Robert

The room was good, although lots of iron in the water. This hotel needs some upgrades. The pool was not open, the restaurant and bar were closed. The staff was very friendly and upgraded my room with a view of the river. I appreciated that and I think this hotel has great potential.

6/10

Pleasant

18 Jan 2026

Zachary

No thank you

6/10

Pleasant

17 Jan 2026

Annalee

Disappointed by lack of restaurant, pool, and broken elevator. Hotel room sink was clogged. Shower emitted brown water. Towels were stained. Felt very gross overall.

Business Self

2/10

Poor

16 Jan 2026

Brenda

I was not informed of the pool closer before or at check-in. Was really looking forward to soaking after the long drive in the storm

6/10

Pleasant

11 Jan 2026

David

the hotel was empty and were put on the noisy parking lot side by the highway. Jake brakes are loud at night.

Business

8/10

Excellent

04 Jan 2026

Anna

Front desk was nice, rooms are basic. But fine for the night

Partner

10/10

Exceptional

28 Dec 2025

Catherine

Front desk staff was very attentive and nice. The room was clean and it was nice to have a refrigerator and microwave. Only downside was the pool / hot tub were not open. microwave

Partner

10/10

Exceptional

26 Dec 2025

Darlynn

Comfortable bed

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Wendy

Room was clean, one elevator is broken but second is fine. For the location it is fine.
A lil salt out front entrance and back entrance is needed. 2.5-3 stars.

Partner

4/10

Poor

10 Dec 2025

Jamie

The bathroom was disgusting. Clearly not cleaned well, thick dust on surfaces, moldy, sludge in corners and around toilet, mold in shower head, a wad of something stuck to the wall. Room portion was much cleaner, no evidence of bed bugs, and otherwise clean enough. Curtains didn’t close all the way and the shower curtain rod is not attached to the wall properly so it kept sliding open to allow tons of water to escape the shower area.

Business

10/10

Exceptional

08 Dec 2025

Tracy

Clean Room.

Partner

2/10

Poor

07 Dec 2025

Ashley

They had closed the INDOOR pool for the season, the hotel is falling apart, water spots in the bathroom, water was yellow and found things between the bed and headboard so clearly not getting cleaned well.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Lynn

Front desk staff was pleasant. Hotel is very old and needs updating. Someone had locked the safe so we couldn’t use it. The wall temperature gage was broken so we had to manually work the baseboard heater. Turned it up to 78 degrees for hours for the room to warm up. Because we didn’t stay in the room for a long period, we didn’t have time to call maintenance for the heat or safe… see just settled. We slept fine then checked out the next morning. I will not return for the price. Felt like a budget motel.

Friends_and_family Family

2/10

Poor

05 Dec 2025

Kristi

Hallways and entry smell of marijuana, the pool and hot tub are not open or functional, the restrooms at checkin are very dirty and the decor in tje rooms is beat up, stained and mattress are lumpy.

Leisure Family_with_children

8/10

Excellent

05 Dec 2025

lagregory

Good room

Leisure Family

6/10

Pleasant

03 Dec 2025

Benjamin

Easy to find/get to. Plenty of parking. Outdated

Partner

10/10

Exceptional

27 Nov 2025

Stefanie

Clean room, friendly staff, nice ambience

10/10

Exceptional

24 Nov 2025

Michael

Staff was great. Room was great.

Business

2/10

Poor

23 Nov 2025

Brandy

This was a disaster. Hairs all over the place in the bathroom. Mold in the shower. A red blood looking stain on the carpet. When we checked in we were told the pool and hot tub both were out of service. The elevator by our room was out of service so we had to walk on the opposite side and use that elevator. The toilet took forever to flush and was weak. There was no TV remote in our room I went to call the front desk and the phone didn’t work either. I got ahold of the front desk with my phone and asked for a remote. One was brought to my room that did not work. This place is trash not worth any money at all.

Business_and_leisure Partner

6/10

Pleasant

20 Nov 2025

Trish

Although it was mostly quiet at night for sleeping, there was no breakfast and restaurants were not near by. When making the reservation, this could have been communicated in order to make a better decision to stay for four days spending extra money to travel and pay for breakfast.

Business

10/10

Exceptional

17 Nov 2025

Shane

I enjoyed my stay

10/10

Exceptional

11 Nov 2025

Deanna

Great staff. Clean room

2/10

Poor

09 Nov 2025

Chris

The whole hotel was dirty and outdated. When the toilet was flushed, the dirty water would leak out from underneath. No breakfast. Bar was closed permanently. We decided to not stay and found a nice holiday inn just a couple miles away. Waste of money. Definitely not worth the cost even if we did stay. A refund from expedia sure would be nice. Ads were misleading.

Leisure Partner

2/10

Poor

09 Nov 2025

Barbi

Horrible unclean rooms

Business

10/10

Exceptional

09 Nov 2025

Brenda

Everything was great and the staff were pleasant and helpful

Leisure Family

4/10

Poor

09 Nov 2025

Barbi

The first room had food on the heater and gum or something on ceiling. The second room after asking to be moved was less than ideal as well. 3 lights in the room were burned out. The sinks stopper was broken and the tv didn’t work well.

Business

10/10

Exceptional

04 Nov 2025

Shermika

Clean and staff

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Joshua

Great price, cheap uber in to downtown, awesome river view

10/10

Exceptional

26 Oct 2025

Susan

Plenty of parking available. Easy access. Only spent the night, literally. We arrived around 10:15pm, ordered pizza, and crashed. Got up the next day and left around 10:30am. Even though its by the expressway, which is t he side we were on, the noise level was very low. Comfortable bed, nice fridge and microwave. Convenient.

Leisure Partner

4/10

Poor

26 Oct 2025

Samantha

Not clean. The shower drain was clogged and there was dirty and stickiness on the ground. Too many bugs. Staff was not professional. We asked if staff could bring items to our room, to which they responded “no, you can come down and get it”.

Leisure Family

4/10

Poor

24 Oct 2025

Bill

Room was dirty. Tub didn’t drain and sink had no stopper. Definitely a very tired hotel

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

Roderick

Stay was nice, only stayed for one night. Elevator was noisy so I will make a point to not be put so close to it.

Friends_and_family Friends

4/10

Poor

21 Oct 2025

Monish

Old, outdated!

8/10

Excellent

19 Oct 2025

Madison

For the price it was what you would expect. Staff was nice, and hotel was less than 10 min from downtown.

Leisure Partner

8/10

Excellent

19 Oct 2025

Cristina

Good parking clean rooms

Leisure Self

4/10

Poor

17 Oct 2025

Martha

Stained sheets. Sticky floor. Old facilities. Noisy AC and pipes vibration. Could not sleep

6/10

Pleasant

15 Oct 2025

Samantha

It wasn’t terribly far from anything within driving distance but we had to take Ubers many times and that got pricey. The highway traffic is so loud and our room faced the highway with no option to switch as the other side of the hotel was booked

Leisure Partner

6/10

Pleasant

15 Oct 2025

David

For the price we paid, we expected more cleanliness. The rest was average but the staff was great!

Leisure Family

4/10

Poor

14 Oct 2025

Vanessa

The staff was very nice and the beds were comfortable however it was very dirty. Hair on the floor. Sticky floors. Was very cheap though so I guess you get what you pay for.

2/10

Poor

13 Oct 2025

Kristen

first of all there was no address on the email receipt so we had to look it up ourselves, also this is supposed to be a 3 star hotel but they don’t even save continental breakfast and we had to go somewhere and BUY food ON TOP of the $150+ I had to spend just to stay here. You have banquette rooms, fancy lobby and future but you can’t serve breakfast? So lame, never staying here again

Partner

8/10

Excellent

12 Oct 2025

Kelly

Staff were friendly. The building is looking
a little date but the room was clean.

Leisure Friends

8/10

Excellent

12 Oct 2025

Laural

The restaurant was closed due to remodel. The room was very clean but in ill repair. The ceiling had obvious work done with no attention to workmanship. The microwave was leaning forward on a high shelf. It was missing a front leg and when you open it, it nearly falls off the shelf.

Leisure Family

8/10

Excellent

12 Oct 2025

Allison

Staff was amazing! Friendly and helpful. Beautiful view and easy to navigate. Had a pool but wasn't saturated with the cloying smell of chlorine. Easy access to highway.

Leisure Partner

8/10

Excellent

12 Oct 2025

Derek

Great price for what you get! The room was clean and the A/C cooled off quickly. The hot shower was quick to heat and efficient. Would stay here again.

Leisure Family

8/10

Excellent

12 Oct 2025

Tom

Fine

Partner

6/10

Pleasant

12 Oct 2025

Joshua

It was good

10/10

Exceptional

12 Oct 2025

Keith

Slightly dated but good price for ghe location.

Leisure Partner

8/10

Excellent

10 Oct 2025

Douglas

A loud 18 seconds

A little outdated and rooms needed a vit of work for a radisson but it wasn't terrible. Not to the fault of the hotel but I had trouble sleeping the first night as the couple next to me apparently really liked each other and did so very loudly. It started wirh a cpuple squels and then some screaming, moaning, commentary, etc. I knew if this dude was anything it would be over in no time. Roughly 18 seconds later, their commentary told me that they had finished up.

Self

6/10

Pleasant

09 Oct 2025

Stephanie

Staff was friendly and helpful. Plenty of parking.

Partner

10/10

Exceptional

08 Oct 2025

Melinda

Friendly staff, clean rooms.

Leisure Partner

4/10

Poor

08 Oct 2025

Kassandra

Convenient location, preview from the property overlooking the river and the city.

Business_and_leisure Self

10/10

Exceptional

08 Oct 2025

Andrew

Clean and updated room for the price, short uber trip to downtown was very convenient.

Business_and_leisure Partner

6/10

Pleasant

07 Oct 2025

Trina

We used to stay here over the years. They have redone the lobby, but the rooms, hallways and exterior is absolutely terrible. Location was great for what we were doing. Panhandlers in front at the exit. No dinning/bar .

Business_and_leisure Family

10/10

Exceptional

07 Oct 2025

Brandon

Good

8/10

Excellent

06 Oct 2025

Sherry

Large room nice bed and television. View of the river was not desirable.

Leisure Partner

6/10

Pleasant

06 Oct 2025

Nick

Broken shower head and drain wouldn’t drain

Leisure Partner

10/10

Exceptional

06 Oct 2025

Nancy

Very friendly and accommodating front desk/ reception staff!

Partner

8/10

Excellent

05 Oct 2025

Michael

An older but well-maintained hotel. Not deluxe or fancy, but clean with an attentive staff.

2/10

Poor

05 Oct 2025

Tracy

The bedding was clean. The interior of the room looked OK, but the bathroom was horrendous. There’s visible urine and urine stains on the floor around the toilet. The bathtub looks as if it has not been cleaned in years. There’s mold, piles of soap scum, and dirt. I would not stay here if you planned to shower without shoes.

2/10

Poor

05 Oct 2025

James

Old, dirty, rooms are outdated and laundry linens were stained.

10/10

Exceptional

04 Oct 2025

Cameron

I really had fun staying the night. The room was huge and clean. Super comfortable bed! They could use a second elevator but other than that, everything was wonderful!

Leisure Self

6/10

Pleasant

04 Oct 2025

Khandel

I love the riverfront but it looks dim..

4/10

Poor

04 Oct 2025

Tim

It’s your average, cheap hotel. Window shade didn’t work, shower didn’t drain, toilet barely flushed, hot tub wasn’t hot. The fitness center is 9 dumbbells, a couple treadmills, and a broken Bowflex machine. BUT, the bed was clean, the TV worked, and the rate was cheap….so….there’s that.

2/10

Poor

04 Oct 2025

Brenda

Was ok clean shower burned us messed up

Leisure Partner

4/10

Poor

02 Oct 2025

Deanna

Dirty room gave us a new room that was dirty too. Not focused on customer experience.

10/10

Exceptional

02 Oct 2025

Richard

There was still some trash on the floor in my room and there was mold in the shower.

Business Self

2/10

Poor

01 Oct 2025

Stacey

A mess!

This was the worst hotel we have ever stayed in. Room was filthy. Couldn’t check in until 10pm. Also our toilet was broken in our room and no one was at front desk to help for hours.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

judy

Clean room staff was friendly they let you check in early with no problem the location was good and food places was close by and attractions was close by we want to come back soon

Leisure

10/10

Exceptional

29 Sep 2025

Arron

Clean rooms

2/10

Poor

28 Sep 2025

Jennifer

The rooms were not clean, very old, was not comfortable at all. Far from town. So bad i wouldnt even have coffee there.

Friends_and_family Family