Name: Radisson Hotel Grand Rapids Riverfront
Address: 270 Ann Street Northwest, Grand Rapids, 49504, US

6/10

Pleasant

03 Aug 2026

Greta

While the hotel is very convenient to the freeway and other sites in Grand Rapids, it did have some flaws:
There seems to be a shortage of staff - rooms should always be looked at before a guest checks in, and ours had several problems, including a broken shower, a malfunctioning TV remote, and a fridge that had a giant chunk of ice in it that thawed throughout our stay, leaving a large puddle.
Continental breakfast is the most limited one I have seen - no juice - no toast or bagel - no one was monitoring the supply and each time we came down for breakfast we had to go find someone to replenish something.
The patio is beautiful but since you are not permitted to take any beverage or food outside it goes to waste.

10/10

Exceptional

02 Aug 2026

russell

The hotel and room were clean and comfortable. Just wish their elevator wasn't so slow.

10/10

Exceptional

02 Aug 2026

Kimberly

Rooms were clean but hallways need attention. The complimentary breakfast closed before time and no coffee available in lobby

8/10

Excellent

02 Aug 2026

Justin

not bad , it served its purpose. hotels.com accidentally booked us twice somehow and they were kind enough to made sure we weren’t charged. no real issues ; the restaurant is closed for renovations and the current owners are doing the best they can to be accommodating. pool and hot tub one of the nicest i’ve seen in a hotel in a while.

10/10

Exceptional

02 Aug 2026

Mohammed

Professional and courteous service, great atmosphere and please staff.

6/10

Pleasant

31 Jul 2026

Bill

The staff is friendly and very helpful. Maintenance seems to be low priority. The “breakfast buffet” was weak coffee and 2 cereal options. Location was great for downtown access, but definitely overpriced.

10/10

Exceptional

31 Jul 2026

Jose M

Excelente service

6/10

Pleasant

31 Jul 2026

Andrea

The hotel was rather shabby and worn.

4/10

Poor

30 Jul 2026

JEFF

The grounds are quite littered. The cleanliness of the room was poor. The hot tube was nonfunctional. The continental breakfast essentially consisted of six Items. I would suggest staying elsewhere.
Jeff

4/10

Poor

29 Jul 2026

Paula

The room had no place for luggage. The hallways were not cleaned. The same crumbs were in the hallway for the entire 3 nights we stayed there. The bathtub was very old and chipped. The morning offerings were packaged food similar to gas stations. While the location was convenient for us, I would not stay there again.

2/10

Poor

28 Jul 2026

Angel

The hotel is dated and smells really bad. The rooms are dusty and not very clean.

10/10

Exceptional

28 Jul 2026

Lynette

The hotel was nice but that breakfast has to get better other then that was great nice size hot tube and pool

2/10

Poor

27 Jul 2026

Lisa

Linens were clean
Everything else needs a deep clean
Air conditioning was poor, blind wouldn’t open, holes in carpet, shoes stuck to the dirty floor

8/10

Excellent

26 Jul 2026

Carolyn

Very clean and fresh smelling. Pool and surroundings were clean. It’s an older hotel but maintained well.

4/10

Poor

26 Jul 2026

Michael

We booked here last minute as we had to unexpectedly stop in Grand Rapids. We have stayed at a Radisson down state before and enjoyed it so thought we’d be okay.

I had the most terrible night of sleep because our pillows were the size of a notebook and when we called the front desk to ask for extra pillows, they told us they didn’t carry extra pillows. ????? You’re telling me a hotel, a 7 story hotel, doesn’t even have two spare pillows? Ridiculous.

2/10

Poor

25 Jul 2026

Kelsey

This was a horrible experience. We asked for a refund 3 hours into our stay and the staff refused, we ended up driving home and losing out on the $120. Before I checked in I asked if the pool was heated and the hot tub, I was told yes. We took our daughter to the pool room….pool was frigid and full of bugs, hot tub was cold and covered in dirt. The rooms looked like they hadn’t been used in like a year. Our sheets had stains and hair on the top and when I pulled back the blankets there was BLOOD in the sheets . I was appalled and told the front desk. Staff wasn’t surprised at all and told me they could not refund my money but could give me a clean, bigger and better room. When we checked the new room, it was 5 stories up, the same exact room we already had, covered in dust, hair and stains. Then we went back to our original room to pack our things and we were locked out of the room that held all of our personal belongings. Needless to say we left due to filth and poor management.

2/10

Poor

25 Jul 2026

Byensi

When I arrived I already reserved online , the person we met at front desk was Indi, aside from her, everyone else was pretty nice and professional. Indi however was very unprofessional, she doesn’t greet or listen , half the time she’s either ignoring me or answering before I even say anything. So when it was time to pay, the machine was showing a price much higher than what I reserved the room for, when I asked her why it’s different, she said that’s what is he responded fast . I showed her my online receipt she said that’s probably third party and what she’s showing is what it is, and then as I was trying to understand what’s going on, she tried to discard me so I can move so she can help the next person. I decided to stay and probe some more, she finally looked closer and told me there’s a $50 incident deposit that would be reimbursed when I check out, then the math made sense. But I had to be in an uncomfortable confrontational position before getting a reasonable answer just because she was other didn’t want to listen or talk to the client right in front of her. That was my first impression and I don’t think I’d come back there or recommend. Please ask all staff to at least be nice and professional enough to answer a simpler question if it’s not clear.

4/10

Poor

24 Jul 2026

Enrique

Old and run down, stains on couch in our room. Lobby was decent and store was nothing but junk for microwave. Left items in the boxes from store and set on counters, next to hand written flyers for purchases.
Only one elevator worked. Wouldn’t stay here again. Definitely need better cleaning and total remodel! Deposit charged was way more than website says.
Pictures on website must’ve been from years ago.

6/10

Pleasant

23 Jul 2026

Ken

Lobby was musty. Elevator, one of them, was not working. My room was blocked off somehow not available so they asked me to stay in another room. Staff was friendly.

8/10

Excellent

21 Jul 2026

Michael

Room was ok

Friends

8/10

Excellent

21 Jul 2026

Savanna

There was a new staff member working, and they didn’t know answers to some of our questions about the property which is okay. The room was comfortable, but it could have been cleaned better. It was dusty and some surfaces were dirty. Other guests had left the pool area dirty. Only one set of elevators were working, so using them took a while during busier times.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Mohamed

No

2/10

Poor

20 Jul 2026

Nicholas

Do not stay here! I took my daughter to Grand Rapids for a music festival. We booked this place for two nights. It was the only hotel in the downtown area for less than $300. That should have been my first clue. Knowing I booked the cheaper hotel I expected things to be a little older. That was an understatement. We were on the sixth floor. The elevators were sketchy but I really didn’t want to walk up six flights. Now I wish I would have. I got stuck in the elevator with my 12 year old daughter. Now she is terrified of elevators. I said something to the gentleman that was either the owner or the general manager. He said he was sorry but offered nothing else. The elevator was the biggest problem but there were many more. Don’t stay here!!!

Family_with_children

8/10

Excellent

18 Jul 2026

Jason

Overall a nice hotel for a 1-2 day stay. A little dated.

Family_with_children

6/10

Pleasant

16 Jul 2026

Sheri

Staff was very helpful but understaffed. Place seems old, but basically clean. Had 4 night stay, asked for a cleaning and due to a confusion it wasn't done until the 3rd day, so needed to call for towels. Breakfast was minimal but complimented, restaurant wasn't open yet, being renovated.

Partner

4/10

Poor

16 Jul 2026

Ray

The hotel shows its age and is in serious need of some TLC. Long line at check-in. Mattress was lumpy & saggy. The window blinds fell off their track when we tried to close them. All in all a disappointing choice, and we'll surely stay somewhere else next time we're in Grand Rapids.

Partner

6/10

Pleasant

15 Jul 2026

Nathan

Nice staff and a big parking lot. Room could have been cleaned better. Shower needed some updates/fixes.

Partner

2/10

Poor

15 Jul 2026

brandi

The hotel had a mildewy smell. We weren't informed until check in that the restaurant was closed. The hallways were dingy and dirty with peeling paint on all the doors. the whole hotels smells of weed and cigarettes. A dog barked all night, and the neighbors argued all night. And to top it off we found hypodermic needle hidden up under where the towels go and the front desk did nothing about it. We were supposed to get a refund back and never received that either. Never will we stay here again. We were here for the Move United Hartford National convention and this place was horrible. I was hoping to be able to recommend this hotel to others to stay at but that won't happen.

Partner

6/10

Pleasant

14 Jul 2026

kate

our room appeared quite clean, but our bathroom smelled like 100 urinals. also, vomit was left in the hallway for hours and hours, even after reported to front desk staff (a nice young man on his phone) and was told everyone who could clean it up was “sleeping”. property seemed run down, with no restaurant available. worked for a night, but would not book again.

Partner

4/10

Poor

13 Jul 2026

Timothy

This property is in dire need of a facelift. While the room was clean and the staff was helpful and friendly, it felt like we stepped back into the 1980s. One elevator servicing the majority of the hotel (7 floors) was irritating and a source of long waits. The breakfast consisted of doughnuts, milk, yogurt and cold cereal. Apparently, the restaurant was being renovated. We agreed that we should’ve spent a little more money and stayed closer to downtown Grand Rapids in one of the nicer properties. I expected more from the Radisson brand.

Partner

4/10

Poor

13 Jul 2026

Mario

Need to have water to get inside, we don’t have to out and get some ice and water for the coffee and drinking water. I’m so much disappointed about the breakfast water fo the coffee is cold, coffee is cold, no eggs or whatever, only muffins donuts mini yogurt,

Friends_and_family Family

2/10

Poor

13 Jul 2026

Tim

We did not have a good experience here, our bathroom was not clean, things were broken in the room. And the restaurant was not open, and unfortunately there are no other options for food anywhere near this hotel.

Business

4/10

Poor

12 Jul 2026

Greg

Dated

8/10

Excellent

11 Jul 2026

Brian

When checking in, there was a mob of wedding goers checking in at that time. Many of them were rather rude. The woman behind the counter was fast, efficient and professional. She rocked it!!!

Friends

2/10

Poor

11 Jul 2026

Michael

this hotel is in the process of being renovated. It is an absolute mess. The restaurant was closed. The breakfast was less than desirable. I didn’t find the staff to be completely honest I would not recommend this place.

Self

2/10

Poor

11 Jul 2026

Brandon

Stay away!!! Hotel staff are liars and frauds. Called to check on status of pool and hot tub the night before stay since hotels.com sent a message that said they were non functional. Checked in to find they were broken and even when confronted for a refund they refused saying they were working. Rooms were also smelly and gross.

Partner

2/10

Poor

10 Jul 2026

Anabella

Room was not clean

Partner

4/10

Poor

10 Jul 2026

Cindy

For over $200 per night, I expected a decent hotel. This building is not well maintained or clean. There were hairs and a piece of trash on the floor in our bathroom when we arrived. Faucet handle came off regularly. Toilet seat loose. River view out of filthy windows. Extremely limited and wimpy high carb breakfast. Would not recommend.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Heather

Old and outdated needs lots of work,no amenities

Friends

10/10

Exceptional

09 Jul 2026

Mary

Easy check-in, clean common areas, super clean room, cozy bed and pillows, helpful staff. Would stay again!

Partner

2/10

Poor

09 Jul 2026

Katy

The general manager was extremely rude to us and unhelpful, the room wasn’t cleaned for us while we stayed there, not worth the price you pay.

Partner

2/10

Poor

09 Jul 2026

Lauren

There was black mold in and on the shower head. Dirt and stains everywhere. When I checked in, the man working at the front desk told me someone had vomited on the hallway on my floor, and no staff were available to clean it up, so I'd just have to step over it. It was disgusting. In the morning, it was cleaned up a little but there was still vomit on the carpet. Someone on staff easily could've and should have cleaned it up. So unfortunately there were far too many health and safety violations for me to ever stay there again.

Self

10/10

Exceptional

05 Jul 2026

Shirley

The room was very clean, very friendly customer service.

Self

2/10

Poor

29 Jun 2026

Clifford

The people checking in before us had a room already occupied. We had to wait while they were assisted. We checked in and were told the best way to get to our room was to drive around the building and use the door back there. The door would not unlock with our keys. We walked back to the front desk and was told others had complained about that and the door may be broken. We went back out and got our luggage, came back to the front, and went up to our room. My wife opened the door and there were people in the room. It was very upsetting and we decided we were not going to stay here. The person at the front desk tried to get us a refund but could not. We left and went to a Holiday Inn. I contacted Hotels.com and was able to get a refund.

Friends_and_family Family

2/10

Poor

24 Jun 2026

Josh

I would strongly advise others to avoid this hotel.

When I arrived, I discovered what appeared to be blood stains on the bed linens. The bathroom was also filthy, with obvious cleanliness issues that should have been addressed before any guest was checked into the room.

I immediately brought these concerns to management’s attention and expected the situation to be corrected. Instead, I felt dismissed and was offered no meaningful resolution. The lack of concern for basic cleanliness and customer service was extremely disappointing.

To make matters worse, I am now having to dispute the charges because I do not believe I should be responsible for paying for a room that was not properly cleaned or maintained.

Cleanliness and customer service are the bare minimum expectations when staying at a hotel. Unfortunately, my experience fell far below those standards. I will not be returning and cannot recommend this property to others.

Friends

4/10

Poor

21 Jun 2026

Rajabali

Clean room is okay, Staff not so helpful. Did not try hot tub. Air was okay

Self

2/10

Poor

21 Jun 2026

Brendan

We arrived to check in at 4pm per the booking and there were about 15 people in the lobby waiting to check in as well. It was quite humid in the lobby with a gross damp odor. There were no rooms ready. There was no one at the front desk to even speak to when we walked in. One couple had been waiting for an hour. We waited 45 more minutes then requested a refund to which we were provided an email to “apply” for one as the manager wasn’t even present in the building or able to speak to us. Worst hotel experience I’ve ever had. We had to book another hotel and were late for our scheduled plans that evening due to this hotel.
Expedia was extremely helpful in prompting a refund and responding quickly and apologizing on this terrible hotels behalf. Highly recommend booking on Expedia but avoid this hotel at all costs.

Partner

8/10

Excellent

19 Jun 2026

Danyalle

For the price it was a nice hotel old but nice. Needs a little tlc but it was a pleasant stay.

Friends

10/10

Exceptional

19 Jun 2026

Jade

Another stay in at this location. Have stayed many times for shows downtown, quick and affordable option. Not the Ritzs but is a safe clean place to lay your head. Also the cleaning staff is busting tail to be ready for the next wave of guest, be human and spare them some dignity.

Self

6/10

Pleasant

18 Jun 2026

Danielle

Stains on the chair in the room, outlets hanging , wires hanging from the air conditioning and heater unit, stained shower curtain, plaster in the bathtub shower, wouldn’t even use that shower…
For the 170 I paid for one night it should have been 75.00 total. Rip off

Partner

2/10

Poor

18 Jun 2026

Anthony

It was nasty the bathroom wasnt cleaned the room had wires laying all around a chewed pouch in the drawer and a nasty hair ball on the ice tray by the container

Partner

4/10

Poor

17 Jun 2026

Stephanie

The bathroom shower was gross we didn’t even shower, our sheets had stains on them! The hotel was sold out so we could not “switch rooms” definitely won’t be back thank goodness it was only one night stay

Family_with_children

8/10

Excellent

16 Jun 2026

Diane

The stay was nice. The grounds were not kept up and a lot of over grown weeds. Hotels.com stated that the pool, hot tub and resturant were closed. The only thing closed was the resturant. It's an older hotel, but it was clean and kept up.

Partner

2/10

Poor

15 Jun 2026

Jennifer

I would not recommend this place at all…don’t believe the picture on website …find someplace else

Friends_and_family Family

4/10

Poor

14 Jun 2026

Michelle

Waited an hour and 20 minutes to get our room. Bed was uncomfortable. Understaffed and poor shape. Will not stay here again.

Partner

2/10

Poor

14 Jun 2026

Brandon

Went to check in at 4 pm and was told room wasn’t available didn’t call me till almost 8:30 we were at a cheer competition and didn’t have any where to change. Rooms were ok but there was mystery red stains on the floor the sofa bed was broken pee at the base of the toilet

Family_with_children

8/10

Excellent

14 Jun 2026

Dave

Despite the negative reviews I decided to stay here, I had a good day, room was comfortable, good view, hot tub was hot, Hotel is a little outdated but my stay was great... the restaurant that everybody is complaining about is not part of the hotel, it is attached, but it is a separate entity, it is not open, but there are many other places to visit/eat in the vicinity.

Family

6/10

Pleasant

13 Jun 2026

Adrienne

We stayed at this hotel for a cheer competition because it was recommended due to its proximity to the venue. Unfortunately, the stay was just okay.

When we first checked into our room, it had clearly not been cleaned. We took photos and immediately informed the front desk. There was dirt, hair, food crumbs, stained furniture, and some of the most unpleasant bathroom grout I’ve seen in a hotel. To their credit, the staff was accommodating and moved us to another room without issue

The second room was better, but it still was not what I would consider clean. There wasn’t even that fresh, cleaned-room feeling when you walked in. I’m not sure what cleaning products are used, but it felt more like surfaces had been touched up rather than thoroughly cleaned.

The property is undergoing renovations, so I understand some areas may not be at their best right now. However, cleanliness should still be a standard regardless of construction. The pool area could definitely use a deep cleaning and refresh as well.

The complimentary breakfast was basic but available, which was appreciated. The air conditioning worked well, and ice/ water were readily available throughout our stay.

Overall, this hotel lacked the quality and experience I typically associate with a Radisson, especially for a downtown location.

The staff handled our concerns professionally, and I appreciate that. However, the condition and cleanliness of the property would prevent me from returning.

Family_with_children

6/10

Pleasant

11 Jun 2026

Comorya

The rooms weren’t as clean as I would have liked, shower curtain was nasty at the bottom remote for tv didn’t work

Family_with_children

2/10

Poor

10 Jun 2026

Alexander

I was charged 5 times for my stay and after 4 days have received no information when the problem will be resolved. I have contacted the hotel every day including before my stay when I had been charged 4 times before even checking in. I was assured it would be resolved and that they would pass the information on. Each day I get the same message that the message will be passed on. On the 3rd day I was given and general mangers email to contact and have received no response. The hotel says there is no way to contact them via phone or any other way. I will not be staying at this hotel again and will tell anyone visiting the Grand Rapids area to avoid it at all costs.

Partner

6/10

Pleasant

09 Jun 2026

toby

Hot tub was perfect temperature but needed cleaning. Breakfast poor choices, most of hotel vacant. Unable to see out window (was blocked) in room.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Danielle

This hotel is rundown, poorly maintained and dirty. The first room they put in had a hair in the shower, on the bathroom floor and on the sheets. There was food on the floor, a broken lamp in the corner and a blind that wouldn’t go up. Not to mention the smell- terrible! It was obvious the cleaning staff just made the bed and didn’t change the sheets. They moved us to a new room, which was cleaner but still smelled awful and had a poorly functioning AC unit. Our room never got below 75 even with the AC set at 60. The complementary breakfast included hot water that came out brown, a broken decanter for regular coffee so no way to actually get any and so many grounds in the decaf you would have to chew it. I honestly have never stayed at a more disgusting hotel and will never come to this one again. Save your money and sanity and go pick a different hotel!

Friends

2/10

Poor

07 Jun 2026

Allison

I want to start by saying I read a handful of reviews before choosing to stay here and decided to take it with a grain of salt since you can’t beat the price. However, I will never return and would never recommend this hotel to others. The bathroom was a nightmare - no door knob on the bathroom door, the ceiling above the shower head was basically falling apart and looked like mold could easily start growing. The cabinet outside of the bathroom had a layer of dust on one side. The mattress underneath the sheet was dirty, and the sheets were paper thin at best. The air conditioning didn’t work. It was muggy when we got in there and “turned it on” then left. When we came back, it was still muggy in there and didn’t cool the whole night. When we left the room in the morning, we got blasted with air from the hallway so it worked in the hotel, just not our room. We stayed in the room because we had things to do and didn’t have time to try and switch rooms but I would’ve rather stayed in my car. Lastly, there were a handful of questionable people lingering outside the hotel, as a warning if you choose to stay. As someone who used to work in hotels for many, many years, it’s wild to me that an owner would allow guests to stay at this property in the condition that it’s in.

Partner

2/10

Poor

07 Jun 2026

Emily

I booked 3 rooms and selected \"pay at property\". I traveled to the hotel to check in, in the afternoon. The front desk informed me that 2 of my rooms were canceled at 7am, and they charged me for one room. I could not stay at the property as I had enough people for 3 rooms and they already sold my other rooms. I asked to cancel the room so they could also put that back on the market, and they said they would, but they would not refund me. I reminded them that I selected pay at property, and she said they charge the card at 7am regardless of what we selected. We could not stay there, and they would not refund me. I had to drive an hour north to find another hotel after already had been on the road for 3+hours. Unhappy with their ability to follow through on \"pay at property\" or ability to make it right. The front desk employee condescendingly replied \"ma'am I can't do anything about it\" repeatedly after I asked for a refund, and showed her my screenshot of payment at property.

Business

4/10

Poor

07 Jun 2026

Monica

Toilet wouldn’t flush and almost overflowed when we first checked in. Microwave was broken. Room was old and small. Parking lost had garbage everywhere. Smelled old. No fire alarm in room. Exposed wires in room from phone being torn from wall. Floor was sticky.

Partner

6/10

Pleasant

06 Jun 2026

Kirstin

The staff was great and friendly, but the rooms do seem a little bit older. Housekeeping stopped by our room the first day, but we had not left yet, so we declined them to come. I was surprised that while we were out the second day, they did not bother with our room. Also, we wanted to enjoy the pool and hot tub, but the hot tub had filth all along the edges. We told the hotel staff and it was still filthy the next day. Overall, I thought the price we paid was way too much for the quality of the stay.

2/10

Poor

05 Jun 2026

Ashleigh

I booked this hotel many weeks in advance for a concert and had confirmation emails. Upon arrival, front desk couldn’t locate my reservation, using all the information possible.
I was then told that they had rooms available, almost $100 more per night than my booking, but that I had to wait until 4pm to try and secure one as a walk-in customer.

I’m sure this is all hotel policy, but it was a little ridiculous as I had all the confirmation details and was on-site. While it would have “only” meant waiting 45 mins, the lack of caring and support from the staff led me to browse other hotels from their lobby and book elsewhere at a slightly lower rate.

I’ve never had this happen before through Expedia, but I wonder if my res was quietly cancelled so the hotel could bump the cost up when they saw how busy the weekend was going to be (a local volleyball tournament and said concert).

Partner

4/10

Poor

04 Jun 2026

Lori

They would not let my 21 year old daughter check in because the reservation was in my name and not hers, even though we do have the same last name. The bar/restaurant area was not open. The hotel is outdated, but they have done remodeling. Room was clean. Expensive for what we got.

Friends_and_family Family

2/10

Poor

01 Jun 2026

Obundah

Not returning for sure

2/10

Poor

01 Jun 2026

kristen

I would not stay here again. The hotel was very run down and dirty. Food on my room floor and shower head had scum like it hasn’t seen a scrub brush for a year . No breakfast- no employees around to ask for more coffee. Honestly for $250 i was SHOCKED at everything about this place

6/10

Pleasant

01 Jun 2026

Rebecca

The cost of the room I was expecting more. Outdated rooms/furniture, paint pealing off the walls, shower appearance and condition of the carpet.
The staff was great! Very helpful and friendly. The overall appearance of the hotel needs to be improved.

4/10

Poor

01 Jun 2026

Taylor

Upon arrival we tried to check in. There were two women at the front desk. They were very rude and wouldn’t even look us in the eye. We were told to come back later. When we did a man was working, he was more polite than the others. The room had a set of stick on eyelashes on the wall by the trim just sticking to it. You could tell areas had not been cleaned. During the night there was a clanging noise, almost like from a pipe. I noted this at check out and she didn’t even ask anymore questions. Just told us to put the key in the basket.

Friends_and_family Friends

6/10

Pleasant

31 May 2026

Taylor

Stayed here last minute because of a volleyball tournament in Grand Rapids. Due to a remodel of some sorts they didn't have any breakfast just small muffins and donut holes of some kind. Room was seemingly clean until the shower... Mold on the ceiling and shower curtain. The mini fridge was lukewarm at best so that was disappointing for our drinks being warm for the following full day of games. Staff was very friendly, pool and hot tub were decent. Didn't get very many channels on the TV in our room either. Probably wouldn't stay here again for the cost but it was a place to sleep and could've been worse.

Family_with_children

6/10

Pleasant

31 May 2026

Amy

All of the staff were very nice but the location and condition of hotel were horrible. Our shower did not drain, light bulbs were missing from some of the light fixtures so it was super dark and dingy in our room. The hallways were also dark and had a horrible smell. In an industrial area. The elevator was very slow.

Family_with_children

10/10

Exceptional

30 May 2026

Vontysha

The property was nice and clean. Close by lots restaurant and shopping store.

Self

6/10

Pleasant

30 May 2026

Kathleen

The check-in staff member was very nice, however, upon entering the hotel, there was a woman yelling, “I’m not going to stay quiet about this!”
There was hair on the walls of our shower, long women’s hair, so clearly it was not clean. There were used headphones on the sitting chair.
When we returned after our event, the front desk attendant was on some sort of phone stating, “You will respect the black man,” which was completely unprofessional as it was clearly a personal phone call. Then he proceeded to be extremely rude to us when we asked to put snacks on our room.
Will not stay here again.

Partner

4/10

Poor

29 May 2026

Teagan

I was disappointed to say the least. I called three times to make sure the hot tub was working and when we got there it was filled with scum and green. I would never step foot in it. Room had stains and did not feel clean.

Friends

4/10

Poor

28 May 2026

Gene

Room was good. The elevator closer to our room failed and was not repaired during our stay. Breakfast was as poor as any I have experienced in a hotel.

Partner

2/10

Poor

24 May 2026

Michael

Room were terrible, we had to be switched 4 times due to unclean rooms. The hallway wallpaper is pealing on multiple floors. The hot tub is broken, the restaurant is not in service, the elevator was raggedy.

6/10

Pleasant

22 May 2026

judy

This isn't a 3-star hotel. Seriously understaffed, so the one guy who does work at the desk is not very friendly. I got five packs of decaffeinated coffee in my room, no regular, and when I asked for it, I had to go to the lobby and he handed me two packs (I was staying two nights). They don't have a single extra pillow. No breakfast of any kind, the restaurant is supposedly temporarily closed, but it looks like it has been closed for at least 6 months.

Self

4/10

Poor

20 May 2026

Ashley

The hotel staff Zeke was great, he was dealing with another issue when we arrived but he was great. However I was unaware the restaurant was shut down at booking, no breakfast. Our hotel room did not appear to be cleaned in the bathroom.
There was trash everywhere and bins full and it did appear one staff member was there the entire time by themselves. The pictures on this showing did not give what I anticipated to be a beautiful location. The landscaping was completely overgrown. A dirty diaper just laying the the parking lot. Aside from zeke whom did great the hotel itself is not one I’ll return too.

Friends_and_family Family

2/10

Poor

18 May 2026

natasha

Still waiting on management to contact me… room was not clean.. pool was nice

2/10

Poor

17 May 2026

Ketrina

Very sketchy place. They don't take cash. Homeless people lingering around the parking area. Not very hospital

Friends

2/10

Poor

17 May 2026

David Q

Terrible experience. They canceled my 2 room reservation. Then only had 1 room left that i could book. They charged me more for that changed room than my price was for 2 rooms. Then they charged me twice. Staff was extremely rude and very standoffish. Not willing to answer simple questions concerningthem double charging me. Room was dirty. Food wrappers, hair, no toilet paper. The pool was ok, hot tub was not hot. All in all I'd never stay here again. I'd never suggest this place to my worst enemy. Terrible experience

Partner

2/10

Poor

17 May 2026

Aline

This is the worse hotel I've ever stayed at, the hotel was SO DIRTY. I found a condom wrapper next to the night stand. The bathroom was dirty, tub had dirt and hair. None of the nightstands were clean... avoid this place at all cost.

Partner

8/10

Excellent

16 May 2026

Ben

Could not check in until 4 and the place was empty
A mess then trying to check in at.
Place is run down and needs new owners

Friends

2/10

Poor

15 May 2026

Jim

We had three different room before one didn’t have a smell paint peeling stains or exposed wires. Other families had the same problem there. Top three worst places I have stayed ever.

Partner

8/10

Excellent

15 May 2026

Katelyn

Bedrooms were clean, bathroom set up was a bit weird can't open the door all the way. However water gets hot and pressure is wonderful.

Self

4/10

Poor

15 May 2026

Rhonda

Tub/ shower area had hair, cleaning supplies left in room, refrig needed to be defrost, alot of ice build up inside refrigerator.Staff not friendly at checkin gave off negative energy, wasnt helpful.

Business

4/10

Poor

12 May 2026

SEAN

unavailable amenities

Friends_and_family Friends

4/10

Poor

12 May 2026

JoAnn

Office staff was not strong on customer service.

Self

2/10

Poor

10 May 2026

Orlando

The room we got had torn carpet and we moved rooms and the same problem plus the toilet didn’t work, the lounge and outside patio were all closed plus the we didn’t get breakfast

Partner

4/10

Poor

10 May 2026

Trashan

It wasn’t horrible, but it was far from great.
The rooms were unkept. Surfaces not wiped completely, some weird liquid stain on the wall by the bed & floors that were definitely not mopped, maybe(??) swept…
The restaurant being closed was pretty disappointing, especially since breakfast is supposed to be included in the stay, if I’m not mistaken. A heads up during booking would have been greatly appreciated. Either way, a little less focus on the “already gorgeous” (as stated by an employee) restaurant & a ton more on the actual state of the building & its rooms would be my choice in suggestions.

Though its conveniently located right off of the highway, staff was friendly, & the bed was pretty comfy…
I can’t say that I’ll be back. Nor can I say I’d recommend this place, in its current state, to anyone I know. The potential is there, utilize it.

8/10

Excellent

09 May 2026

Gregory

The room was very clean I'm not sure what happened but I was the there for a two day stay. But somehow I was listed as a no show and was locked out of my room. After attending the funeral of a family member after the first day.

Self

6/10

Pleasant

08 May 2026

Austin

Room wasn’t the best and wasn’t able to get another room nor a refund. Hotel had no breakfast or active restaurant onsite everything was under renovations. We were only there for two nights but it was hard to enjoy them.

Friends_and_family Family

6/10

Pleasant

08 May 2026

Jennifer

after having to switch rooms, the second one was cleaner and all good. Disappointed the restaurant and bar were closed.

2/10

Poor

08 May 2026

khaldoon

Smelled room dirty sink clogged extra bed not comfortable coils coming out . They would not switch us to a double bed for even one out of the 2 king rooms we booked . They would refund the 2 nd day stay even though we let them know all these issues at 4 am and checked out at 8 am.

Family_with_children

2/10

Poor

06 May 2026

Alison

Whatever you do, DO NOT STAY AT THIS HOTEL. This is single handedly the worst experience I've ever had at a hotel, and I was in the building for under an hour. After entering the room that had been reserved for nearly a month, I was shocked with the condition of it. The bed was unmade and disheveled, sheets and pillows were not clean, dirty towels were thrown around the main living space and bathroom, soap provided by the hotel was opened and on the bathroom counter, used toiletries were left on shower shelves, garbage cans had not been emptied and trash was found throughout the hotel room, and a red stain was found on the counter. Due to these conditions, as well as the complaints of previous guests, we were not comfortable continuing our stay at this hotel out of concern for our health and safety. We returned to the front desk to inform them of the conditions of our room and the housekeeping manager referred to this issue as a \"mystery\" and offered to clean the room. We were not offered to be moved to a different room. We've been fighting to get a refund from the hotel for days now, and it has gone absolutely nowhere. Save yourself the time, money, and stress and stay somewhere else.

Partner

6/10

Pleasant

06 May 2026

Julia

The hotel mentioned it was a smoke-free place, but smelled heavily like cigarette smoke during our stay. The bathroom shower curtain also smelled badly of mildew and needs to be replaced. This was in both of our rooms as a group. All of our key cards kept deactivating, even when we kept them away from phones and other cards. We ended up needing to reactivate them a few times during our 3-night stay. Breakfast was also unfortunately closed, which we were a little disappointed with.

Friends_and_family Friends

2/10

Poor

04 May 2026

Justin

No flexibility. Check-in at 4pm despite having an empty parking lot. Claimed to be short staffed

Partner